Job Summary: Technical Analysts play an integral role in providing a high-quality support service to our customers. This role is on-site daily in Edinburgh. The primary function of the role is to respond to customer IT support calls in a polite and efficient manner. The individual should be comfortable liaising with customers in person, over the phone or via email; possess a familiarity of clients within the Xerox group of companies and the ability to access all relevant support tools and information as required. Technical Analysts are expected to provide user guidance, perform service requests, maintenance and monitoring tasks and respond to alerts. They should also have excellent personal presentation and interpersonal skills in face to face client environments. As well as have the ability to work as a 'Team Player' in and amongst an ever developing and growing team. In order to perform the required function, it is essential the Technician has detailed technical knowledge of network infrastructure topology and support. Technical Analysts must have a good understanding and ability to work unsupervised on desktop, network and server support. The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery, this person will be integral to the mentoring and developing of the 1st Line Engineers in assisting with escalated calls and professional support. The Technical Analyst will also be expected to: Provide level 2 support for key incidents and issues related to our clients Provide problem management and technical analysis Maintain existing infrastructure systems Ensure that systems are patched and maintained in accordance with the clients and organisation's expectations Work with the SDM and Infrastructure Specialist team to ensure that any risks to availability or performance are identified During exceptional busy period it may be necessary to support the Service Desk 1st line team to ensure the call answering KPI's are maintained The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery, this person will be integral to the mentoring and developing of the 1st Line Engineers in assisting with escalated calls and professional support Key Responsibilities: Diagnose and resolve level 2 incidents and aim to meet response and resolution within predetermined SLA's Provide onsite and remote desktop and server support Build rapport with all new and existing clients to develop positive working relationships Co-operation to promote the development of the service desk team and the success of the company as a whole Manage, update and close tickets in the call queue. Actively chase suppliers or resolution groups for resolution to incidents or problems. Support the Service Desk team during busy periods to ensure call answering KPI's are maintained. Proactively identify areas for improvement in conjunction with the Service Desk Manager and Service Delivery Manager Develop operational run books and knowledge base information Work as part of a team to implement/design new solutions. Working with 2nd line resources across the organisation to resolve or escalate problems. Act as an incident escalation point within in an ITIL Service Desk environment for the 1st Line Engineers. Ticket logging, escalating and regular feedback to the Service Desk Manager and Service Delivery Manager Ensure infrastructure is secure and meets security guidelines. Mentor team members on best practice. Develop and maintain run books. Ensure configuration documents are up to date. Ensure service processes for change, configuration and problem management are adhered to at all times. Raise Change Requests Be professional and courteous to colleagues and the clients. General Responsibilities: To support your colleagues, wherever practicable, to ensure they meet their objectives. To support the Board of Directors and Management Team in delivering change that benefits the business as a whole. To adhere to Xerox Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To work in accordance with the Data Protection Act and to ensure that all new systems are reported to your Data Protection Controller. To undertake such other duties as may be reasonably expected. To provide a healthy and comfortable working environment, smoking is prohibited throughout the company's premises, except in specially designated areas. Required Skills and Experience: Good understanding of IT infrastructure Knowledge of desktop, server, printers and storage hardware and their components Knowledge of network devices and their roles Ability to plan, organize and adapt to changing job tasks within own role Open to respond to feedback and committed to self-development Team worker and 'can do' attitude Strong verbal and written communication skills Excellent customer facing, communication, interpersonal and presentation skills Strong analytical, logical and troubleshooting skills At least two years' experience working in a customer facing IT support environment Proficient in the use and support of: Microsoft Office 365 Microsoft Windows client Microsoft Windows Server Active Directory DNS, DHCP Printer Hardware Network cabling Mitel Telephony Mac desktop OSX Microsoft Exchange Remote Desktop Citrix XenDesktop and XenServer VMWare ESXi Email Relay and antispam Veeam Sonicwall routers Dell and HP server and network hardware Managed print solutions Hosted Telephone systems Desired Skills and Experience: Experience supporting clients in a legal environment MCSA, MCSE Citrix CCA, CCP, CCE VMWare VCA, VCP, VCAP, VCIX, VCDX ITIL foundation IT related degree Mitel accreditation
Dec 14, 2024
Full time
Job Summary: Technical Analysts play an integral role in providing a high-quality support service to our customers. This role is on-site daily in Edinburgh. The primary function of the role is to respond to customer IT support calls in a polite and efficient manner. The individual should be comfortable liaising with customers in person, over the phone or via email; possess a familiarity of clients within the Xerox group of companies and the ability to access all relevant support tools and information as required. Technical Analysts are expected to provide user guidance, perform service requests, maintenance and monitoring tasks and respond to alerts. They should also have excellent personal presentation and interpersonal skills in face to face client environments. As well as have the ability to work as a 'Team Player' in and amongst an ever developing and growing team. In order to perform the required function, it is essential the Technician has detailed technical knowledge of network infrastructure topology and support. Technical Analysts must have a good understanding and ability to work unsupervised on desktop, network and server support. The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery, this person will be integral to the mentoring and developing of the 1st Line Engineers in assisting with escalated calls and professional support. The Technical Analyst will also be expected to: Provide level 2 support for key incidents and issues related to our clients Provide problem management and technical analysis Maintain existing infrastructure systems Ensure that systems are patched and maintained in accordance with the clients and organisation's expectations Work with the SDM and Infrastructure Specialist team to ensure that any risks to availability or performance are identified During exceptional busy period it may be necessary to support the Service Desk 1st line team to ensure the call answering KPI's are maintained The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery, this person will be integral to the mentoring and developing of the 1st Line Engineers in assisting with escalated calls and professional support Key Responsibilities: Diagnose and resolve level 2 incidents and aim to meet response and resolution within predetermined SLA's Provide onsite and remote desktop and server support Build rapport with all new and existing clients to develop positive working relationships Co-operation to promote the development of the service desk team and the success of the company as a whole Manage, update and close tickets in the call queue. Actively chase suppliers or resolution groups for resolution to incidents or problems. Support the Service Desk team during busy periods to ensure call answering KPI's are maintained. Proactively identify areas for improvement in conjunction with the Service Desk Manager and Service Delivery Manager Develop operational run books and knowledge base information Work as part of a team to implement/design new solutions. Working with 2nd line resources across the organisation to resolve or escalate problems. Act as an incident escalation point within in an ITIL Service Desk environment for the 1st Line Engineers. Ticket logging, escalating and regular feedback to the Service Desk Manager and Service Delivery Manager Ensure infrastructure is secure and meets security guidelines. Mentor team members on best practice. Develop and maintain run books. Ensure configuration documents are up to date. Ensure service processes for change, configuration and problem management are adhered to at all times. Raise Change Requests Be professional and courteous to colleagues and the clients. General Responsibilities: To support your colleagues, wherever practicable, to ensure they meet their objectives. To support the Board of Directors and Management Team in delivering change that benefits the business as a whole. To adhere to Xerox Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To work in accordance with the Data Protection Act and to ensure that all new systems are reported to your Data Protection Controller. To undertake such other duties as may be reasonably expected. To provide a healthy and comfortable working environment, smoking is prohibited throughout the company's premises, except in specially designated areas. Required Skills and Experience: Good understanding of IT infrastructure Knowledge of desktop, server, printers and storage hardware and their components Knowledge of network devices and their roles Ability to plan, organize and adapt to changing job tasks within own role Open to respond to feedback and committed to self-development Team worker and 'can do' attitude Strong verbal and written communication skills Excellent customer facing, communication, interpersonal and presentation skills Strong analytical, logical and troubleshooting skills At least two years' experience working in a customer facing IT support environment Proficient in the use and support of: Microsoft Office 365 Microsoft Windows client Microsoft Windows Server Active Directory DNS, DHCP Printer Hardware Network cabling Mitel Telephony Mac desktop OSX Microsoft Exchange Remote Desktop Citrix XenDesktop and XenServer VMWare ESXi Email Relay and antispam Veeam Sonicwall routers Dell and HP server and network hardware Managed print solutions Hosted Telephone systems Desired Skills and Experience: Experience supporting clients in a legal environment MCSA, MCSE Citrix CCA, CCP, CCE VMWare VCA, VCP, VCAP, VCIX, VCDX ITIL foundation IT related degree Mitel accreditation
Information Security Officer - Contract 3-6 Months Rate 600 a day - Inside IR35 Location: London 3 days a week/Hybrid I am looking for an Information Security Officer you will be responsible for safeguarding the organisation's Technology/IT infrastructure by identifying vulnerabilities, leading security initiatives, and ensuring compliance with security policies. You will act as the primary point of contact for security incidents and lead collaboration efforts across teams to maintain a secure and resilient environment. Key Responsibilities: Lead vulnerability management and incident response across all platforms and systems. Oversee and execute security projects, including policy enforcement and new initiatives. Collaborate with the Technology and Infrastructure teams to ensure continuous improvement of the clients security framework. Manage relationships with external security partners and ensure timely resolution of any third-party security issues. Tech Skills needed Extensive experience in an information security role, including incident and service request management. Experience with vulnerability management, risk assessment, and monitoring of IT systems. Strong understanding of cloud security, with hands-on experience in Microsoft and Cloud environments. Microsoft azure, 365, defender, sentinel Threat analyst methodologies eg stride Supply chain risk management skills Knowledge of security frameworks and regulations (e.g., GDPR, CE+). Effective communication skills, with the ability to educate and influence a non-technical audience. GCS is acting as an Employment Business in relation to this vacancy.
Dec 14, 2024
Contractor
Information Security Officer - Contract 3-6 Months Rate 600 a day - Inside IR35 Location: London 3 days a week/Hybrid I am looking for an Information Security Officer you will be responsible for safeguarding the organisation's Technology/IT infrastructure by identifying vulnerabilities, leading security initiatives, and ensuring compliance with security policies. You will act as the primary point of contact for security incidents and lead collaboration efforts across teams to maintain a secure and resilient environment. Key Responsibilities: Lead vulnerability management and incident response across all platforms and systems. Oversee and execute security projects, including policy enforcement and new initiatives. Collaborate with the Technology and Infrastructure teams to ensure continuous improvement of the clients security framework. Manage relationships with external security partners and ensure timely resolution of any third-party security issues. Tech Skills needed Extensive experience in an information security role, including incident and service request management. Experience with vulnerability management, risk assessment, and monitoring of IT systems. Strong understanding of cloud security, with hands-on experience in Microsoft and Cloud environments. Microsoft azure, 365, defender, sentinel Threat analyst methodologies eg stride Supply chain risk management skills Knowledge of security frameworks and regulations (e.g., GDPR, CE+). Effective communication skills, with the ability to educate and influence a non-technical audience. GCS is acting as an Employment Business in relation to this vacancy.
Cyber Security Analyst We are looking for a Cyber Security Analyst to work within a High Threat Government environment. Location: London - Hybrid/Remote Essential Skills: The ideal candidates will hold active SC or DV clearance and have a proven Cyber Security Engineering background, with the following skills/ experience: Experience in Security information and event management (SIEM), Defender, Tenable Threat modelling system solutions, IDS/IPS, and vulnerability scanners. Experience in network security principles, firewalls, and access control mechanisms. Experience in SOC Operation, incident response and forensic analysis. Familiarity with regulatory frameworks such as GDPR, HIPAA, PCI-DSS, or NIST. Preferred Qualifications: Industry certifications such as CompTIA Security+, CEH, CISSP, or CISM
Dec 14, 2024
Contractor
Cyber Security Analyst We are looking for a Cyber Security Analyst to work within a High Threat Government environment. Location: London - Hybrid/Remote Essential Skills: The ideal candidates will hold active SC or DV clearance and have a proven Cyber Security Engineering background, with the following skills/ experience: Experience in Security information and event management (SIEM), Defender, Tenable Threat modelling system solutions, IDS/IPS, and vulnerability scanners. Experience in network security principles, firewalls, and access control mechanisms. Experience in SOC Operation, incident response and forensic analysis. Familiarity with regulatory frameworks such as GDPR, HIPAA, PCI-DSS, or NIST. Preferred Qualifications: Industry certifications such as CompTIA Security+, CEH, CISSP, or CISM
Job Opportunity: 2nd/3rd line IT Engineer Location: Birmingham Salary: 35,000 Are you a skilled IT professional passionate about delivering outstanding technical support? Join our dynamic team as a Service Desk Analyst/Engineer, where you'll play a critical role in providing 2nd and 3rd line support for IT and Communications. Be part of a service-oriented team, troubleshoot technical issues, and contribute to maintaining a seamless IT experience for on-site and remote users. Key Responsibilities: Provide expert 2nd and 3rd line support for technical issues, both on-site and remote. Troubleshoot and resolve networking tasks, escalating issues when necessary. Configure and deploy hardware/software, maintain systems, and support printers/scanners. Manage Active Directory and Exchange user accounts, file security, and backups. Work on implementation projects for new technologies and assist in end-user training. What We're Looking For: ITIL v3-4 Foundation and experience in an ITIL-based environment. Strong knowledge of Windows Servers, Microsoft Office 365, Active Directory, and VMware. Hands-on experience with TCP/IP networking, VPNs, firewalls, and cloud environments like Azure. Excellent problem-solving skills and a logical approach to fault resolution. A proven ability to manage workload effectively, prioritize tasks, and work independently. Team player with a professional, customer-focused approach. Ready to elevate your IT career? Apply now and be part of a team that values customer service and technical excellence! (url removed) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Dec 14, 2024
Full time
Job Opportunity: 2nd/3rd line IT Engineer Location: Birmingham Salary: 35,000 Are you a skilled IT professional passionate about delivering outstanding technical support? Join our dynamic team as a Service Desk Analyst/Engineer, where you'll play a critical role in providing 2nd and 3rd line support for IT and Communications. Be part of a service-oriented team, troubleshoot technical issues, and contribute to maintaining a seamless IT experience for on-site and remote users. Key Responsibilities: Provide expert 2nd and 3rd line support for technical issues, both on-site and remote. Troubleshoot and resolve networking tasks, escalating issues when necessary. Configure and deploy hardware/software, maintain systems, and support printers/scanners. Manage Active Directory and Exchange user accounts, file security, and backups. Work on implementation projects for new technologies and assist in end-user training. What We're Looking For: ITIL v3-4 Foundation and experience in an ITIL-based environment. Strong knowledge of Windows Servers, Microsoft Office 365, Active Directory, and VMware. Hands-on experience with TCP/IP networking, VPNs, firewalls, and cloud environments like Azure. Excellent problem-solving skills and a logical approach to fault resolution. A proven ability to manage workload effectively, prioritize tasks, and work independently. Team player with a professional, customer-focused approach. Ready to elevate your IT career? Apply now and be part of a team that values customer service and technical excellence! (url removed) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Security Analyst to join a dynamic IT team paying up to 45k based near Warrington. This role offers a unique opportunity to contribute to the company's security posture by focusing on governance, risk, and compliance. There is an element of Hybrid working. Key Responsibilities: Conduct regular security assessments and audits Develop and maintain security policies, standards, and procedures Monitor security incidents and respond effectively Collaborate with IT teams to ensure security best practices are followed Stay up-to-date with emerging security threats and trends Assist in the implementation and management of security tools and technologies Ideal Candidate: Strong understanding of IT security principles and best practices Expertise in Cyber Essentials Experience in ITGC (IT General Controls) Knowledge of ITIL and other IT processes Excellent analytical and problem-solving skills Strong communication and interpersonal skills Ability to work independently and as part of a team What We Offer: Salary up to 45k Company benefits package Hybrid working model (3 days in the office, 2 days remote) Location: Based near Warrington, with flexible hybrid working arrangements.
Dec 14, 2024
Full time
Security Analyst to join a dynamic IT team paying up to 45k based near Warrington. This role offers a unique opportunity to contribute to the company's security posture by focusing on governance, risk, and compliance. There is an element of Hybrid working. Key Responsibilities: Conduct regular security assessments and audits Develop and maintain security policies, standards, and procedures Monitor security incidents and respond effectively Collaborate with IT teams to ensure security best practices are followed Stay up-to-date with emerging security threats and trends Assist in the implementation and management of security tools and technologies Ideal Candidate: Strong understanding of IT security principles and best practices Expertise in Cyber Essentials Experience in ITGC (IT General Controls) Knowledge of ITIL and other IT processes Excellent analytical and problem-solving skills Strong communication and interpersonal skills Ability to work independently and as part of a team What We Offer: Salary up to 45k Company benefits package Hybrid working model (3 days in the office, 2 days remote) Location: Based near Warrington, with flexible hybrid working arrangements.
Microsoft Sentinel Engineer/L3 SOC Analyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced Microsoft Sentinel Engineer with expertise of Microsoft Sentinel and QRadar to join their growing security team during an exciting period of change. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As a Microsoft Sentinel Engineer you will be responsible for handing security incidents received/escalated for the junior analysts in the team. You will aid in triaging threat intelligence from multiple sources and add contextual information to the security incident, perform additional analysis and based on the business impact will recommend the response actions and escalation path. You will also have the opportunity to support the initial implementation of new security related Microsoft technologies, including Microsoft Sentinel, MDE, MDI and Defender for Cloud. The Responsibilities Oversee completion of day-to-day checklist(s), including log review, management report scheduling & running, alert analysis, and escalation follow up Remain current on cyber security trends and intelligence (open source and commercial) in order to guide the security analysis & identification capabilities of the CSOC team Provide oversight, guidance and mentoring to L2 & L3 analysts, and fulfil SOC Manager responsibilities in the absence of the SOC Manager Manage a number of analysts as part of a virtual team of L1 and L2 analysts, including objectives setting, performance management / reviews, training & development, and BAU activities including shift cover etc. Perform advanced event and incident analysis, including baseline establishment and trend analysis. Support on-call arrangements as part of a Rota, to support L1 Analysts working out of hours Support Major Incident Response activity, from a Protective Monitoring perspective, including supporting teams in identification, containment, and remediation of security related threat. Provide timely advice and guidance on the response action plans for events and incidents based on incident type and severity. Identify, create and implement improvements to procedures and processes, with the SOC Manager's approval. Identify opportunities for SOC and client SIEM platform configuration improvements, use case development, monitoring rule creation, tuning & optimisation Assist in architectural design to facilitate the onboarding of new information systems, including the assessment, parsing, onboarding of log sources, and use case and rule development. The Requirements Senior Cyber Security and security operations experience Experience in managing Microsoft Sentinel, including Lighthouse Experience of onboarding, tuning, reporting and configuring SIEM solutions Experience of threat intelligence Leadership and mentoring experience and skills Understanding of low-level concepts including operating systems and networking Commercial experience in Penetration Testing and / or Security Monitoring Understanding of networking and infrastructure design Active or ability to obtain SC clearance Knowledge/experience of DevOps would be hugely beneficial If you are looking for an exciting new challenge to join a leading SOC team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Dec 14, 2024
Full time
Microsoft Sentinel Engineer/L3 SOC Analyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced Microsoft Sentinel Engineer with expertise of Microsoft Sentinel and QRadar to join their growing security team during an exciting period of change. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As a Microsoft Sentinel Engineer you will be responsible for handing security incidents received/escalated for the junior analysts in the team. You will aid in triaging threat intelligence from multiple sources and add contextual information to the security incident, perform additional analysis and based on the business impact will recommend the response actions and escalation path. You will also have the opportunity to support the initial implementation of new security related Microsoft technologies, including Microsoft Sentinel, MDE, MDI and Defender for Cloud. The Responsibilities Oversee completion of day-to-day checklist(s), including log review, management report scheduling & running, alert analysis, and escalation follow up Remain current on cyber security trends and intelligence (open source and commercial) in order to guide the security analysis & identification capabilities of the CSOC team Provide oversight, guidance and mentoring to L2 & L3 analysts, and fulfil SOC Manager responsibilities in the absence of the SOC Manager Manage a number of analysts as part of a virtual team of L1 and L2 analysts, including objectives setting, performance management / reviews, training & development, and BAU activities including shift cover etc. Perform advanced event and incident analysis, including baseline establishment and trend analysis. Support on-call arrangements as part of a Rota, to support L1 Analysts working out of hours Support Major Incident Response activity, from a Protective Monitoring perspective, including supporting teams in identification, containment, and remediation of security related threat. Provide timely advice and guidance on the response action plans for events and incidents based on incident type and severity. Identify, create and implement improvements to procedures and processes, with the SOC Manager's approval. Identify opportunities for SOC and client SIEM platform configuration improvements, use case development, monitoring rule creation, tuning & optimisation Assist in architectural design to facilitate the onboarding of new information systems, including the assessment, parsing, onboarding of log sources, and use case and rule development. The Requirements Senior Cyber Security and security operations experience Experience in managing Microsoft Sentinel, including Lighthouse Experience of onboarding, tuning, reporting and configuring SIEM solutions Experience of threat intelligence Leadership and mentoring experience and skills Understanding of low-level concepts including operating systems and networking Commercial experience in Penetration Testing and / or Security Monitoring Understanding of networking and infrastructure design Active or ability to obtain SC clearance Knowledge/experience of DevOps would be hugely beneficial If you are looking for an exciting new challenge to join a leading SOC team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Support Analyst with IT Security sand virtualisation skills and Banking/financial services industry experience required by an international banking organisation based near Bank, London, paying 55K. The company has around 100 users and is a tight-knit and inclusive organisation with high-integrity values. They are offering private medical insurance, 8% pension, dental cover, 25 days holidays (+bank holidays) as well as training sponsorship's and bonuses. Skills required Security, Virtualisation, PC Desktop, Laptop and Windows Server Configuration, SCCM, Mobile Device Management, MS Application Support, Office 365. As well as banking applications such as Bloomberg and Reuters This is an exciting opportunity to gain exposure to a broad range of technologies, working in a small IT team of 5, for a global organisation. Reporting directly to the IT Manager, you will support the company's infrastructure, operating systems and applications along with becoming the first point of contact for implementing security policies, security software, networking, patching and administering appliances. The IT Support Analyst will become a key asset to the team and will provide someone an excellent opportunity to really broaden their IT Security skill set. Don't miss out on this opportunity to join this successful international organisation- apply now!
Dec 14, 2024
Full time
Support Analyst with IT Security sand virtualisation skills and Banking/financial services industry experience required by an international banking organisation based near Bank, London, paying 55K. The company has around 100 users and is a tight-knit and inclusive organisation with high-integrity values. They are offering private medical insurance, 8% pension, dental cover, 25 days holidays (+bank holidays) as well as training sponsorship's and bonuses. Skills required Security, Virtualisation, PC Desktop, Laptop and Windows Server Configuration, SCCM, Mobile Device Management, MS Application Support, Office 365. As well as banking applications such as Bloomberg and Reuters This is an exciting opportunity to gain exposure to a broad range of technologies, working in a small IT team of 5, for a global organisation. Reporting directly to the IT Manager, you will support the company's infrastructure, operating systems and applications along with becoming the first point of contact for implementing security policies, security software, networking, patching and administering appliances. The IT Support Analyst will become a key asset to the team and will provide someone an excellent opportunity to really broaden their IT Security skill set. Don't miss out on this opportunity to join this successful international organisation- apply now!
IT Security Analyst - Basingstoke HQ - Up to 45,000 The IT Security Support Analyst is responsible for monitoring, maintaining, and escalating security issues within the operational IT environments that support the business. This position reports to the Technical IT Security Support Specialist and will assist with the efficient administration of user accounts, including creation, transfers, permissions, and terminations, ensuring adherence to SLA requirements. The role will also involve using security tools to monitor, log, investigate, and resolve security incidents, risks, and implement preventative measures. Additionally, the IT Security Support Analyst will ensure that patches are tested and deployed to servers and desktops under the guidance of the Technical IT Security Support Specialist, in collaboration with the IT Live Services Team. When necessary, the role will assist with conducting Root Cause Analysis of security incidents as directed by the Group IT Director or Information Security Manager. The analyst will also contribute to resolving action plans related to IT standards in support of customer and client contracts, such as ISO27001, ISO9001, and others. Required Certifications in Microsoft (MCSE, MCSD) Cisco (CCNA, CCNP, CCDA) or other equivalent and recognised qualifications Knowledge of Windows Operating Systems Basic Firewall\IPS\IDS Knowledge Knowledge of network protocols and concepts Knowledge of Antivirus Products and configuration\Tuning Demonstrable evidence of analysing documentation and introducing improvements Results orientated with exceptional communication and interpersonal skills, both written and oral with a focus on listening, questioning and analysis skills. Exceptional customer-service orientation. Day to Day Duties Review ITHC and Vulnerability assessment's and provide remedial action plans. Investigate ITSEC incidents providing reports where required. Advise on emerging threats and vulnerabilities Advise on security best practices provided by vendors and translate to Provide end user training and support with regards to policies, procedures and best practices Represent change requests at CAB and partake in the Problem Advisory Board where required. Support internal and external security audits Aid Live Services to maintain a stable server, communication and network environment. . Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Dec 14, 2024
Full time
IT Security Analyst - Basingstoke HQ - Up to 45,000 The IT Security Support Analyst is responsible for monitoring, maintaining, and escalating security issues within the operational IT environments that support the business. This position reports to the Technical IT Security Support Specialist and will assist with the efficient administration of user accounts, including creation, transfers, permissions, and terminations, ensuring adherence to SLA requirements. The role will also involve using security tools to monitor, log, investigate, and resolve security incidents, risks, and implement preventative measures. Additionally, the IT Security Support Analyst will ensure that patches are tested and deployed to servers and desktops under the guidance of the Technical IT Security Support Specialist, in collaboration with the IT Live Services Team. When necessary, the role will assist with conducting Root Cause Analysis of security incidents as directed by the Group IT Director or Information Security Manager. The analyst will also contribute to resolving action plans related to IT standards in support of customer and client contracts, such as ISO27001, ISO9001, and others. Required Certifications in Microsoft (MCSE, MCSD) Cisco (CCNA, CCNP, CCDA) or other equivalent and recognised qualifications Knowledge of Windows Operating Systems Basic Firewall\IPS\IDS Knowledge Knowledge of network protocols and concepts Knowledge of Antivirus Products and configuration\Tuning Demonstrable evidence of analysing documentation and introducing improvements Results orientated with exceptional communication and interpersonal skills, both written and oral with a focus on listening, questioning and analysis skills. Exceptional customer-service orientation. Day to Day Duties Review ITHC and Vulnerability assessment's and provide remedial action plans. Investigate ITSEC incidents providing reports where required. Advise on emerging threats and vulnerabilities Advise on security best practices provided by vendors and translate to Provide end user training and support with regards to policies, procedures and best practices Represent change requests at CAB and partake in the Problem Advisory Board where required. Support internal and external security audits Aid Live Services to maintain a stable server, communication and network environment. . Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Ideally Full Time, 35 hours per week (willing to be flexible) About the Role We are working to speed up and support the transition to a more equitable and just future, free from poverty, in which people and planet can flourish. Inspired by the work of our founder over a century ago, today we are an independent, social change organisation, with an endowment, working across all nations of the UK. This exciting new role has been created to join a new permanent team in Northern Ireland.Following on from a report from Pivotal , alongside Save the Children and Trussell Trust, we have decided to establish a team of three people to work with colleagues both within our company and with partners to significantly deepen our work in Northern Ireland. Ursula O'Hare has been appointed to lead the new team and this role is one of the two additional roles that are being filled now to complete the team. The other role is a Senior Policy Adviser role to work with Ursula and the successful applicant for this role. The successful candidate report to the Head of Northern Ireland and provide excellent analytical support to the Northern Ireland Team. One of the key recommendations of the report from Pivotal was that the new team will have to determinedly collaborate with organisations already working to deliver change in Northern Ireland. As a result, this is a role that will of course require coordination with colleagues in the Northern Ireland Team and across our company but whose success will be measured on how will the postholder collaborates with people outside our company. About You Candidates will share our excitement at the establishment of this team and believe that positive change can be delivered. They will become a key player in the movement to deliver a Northern Ireland free from poverty and economic insecurity. They will share our values and protect and nourish our reputation for independence and excellence in our work. Candidates will need an ability to design, shape and deliver high quality analysis, as well as being able to work effectively across the analytical team. They will have a thirst for exploring the possibilities of new data sources and different analytical techniques as well as a strong commitment to social policy and solving poverty in Northern Ireland. Equality, Diversity & Inclusion Applications are welcome from all, regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socioeconomic background. We positively encourage applications from people from marginalised backgrounds, including but not limited to those with experience of living in poverty. We are committed to being an anti-racist organisation and operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We shall also offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme. If you have any additional needs and need reasonable adjustments to be made to the interview process, please let us know. How to Apply If you share our passion and this role sounds like you, then we're looking forward to hearing from you. Please submit your CV and supporting information via our online platform. The closing date for applications is Sunday 12th January 2025 at 23:59. Interviews will take place in Belfast in the week beginning 27th January 2025. Additional Information In support of our approach to flexible working, we are happy to receive applications from those seeking full-time employment, as well as those who may want to share the role on a part-time basis. We are at our best when we're continually building on trust, showing we care and making a difference - and hope others will do the same. So for those roles which allow it, we're developing a more blended approach to how and where you work. We do not yet have an office space in Northern Ireland, although would expect to find one in Belfast. Even then we expect the team to work flexibly between the office and home.
Dec 14, 2024
Full time
Ideally Full Time, 35 hours per week (willing to be flexible) About the Role We are working to speed up and support the transition to a more equitable and just future, free from poverty, in which people and planet can flourish. Inspired by the work of our founder over a century ago, today we are an independent, social change organisation, with an endowment, working across all nations of the UK. This exciting new role has been created to join a new permanent team in Northern Ireland.Following on from a report from Pivotal , alongside Save the Children and Trussell Trust, we have decided to establish a team of three people to work with colleagues both within our company and with partners to significantly deepen our work in Northern Ireland. Ursula O'Hare has been appointed to lead the new team and this role is one of the two additional roles that are being filled now to complete the team. The other role is a Senior Policy Adviser role to work with Ursula and the successful applicant for this role. The successful candidate report to the Head of Northern Ireland and provide excellent analytical support to the Northern Ireland Team. One of the key recommendations of the report from Pivotal was that the new team will have to determinedly collaborate with organisations already working to deliver change in Northern Ireland. As a result, this is a role that will of course require coordination with colleagues in the Northern Ireland Team and across our company but whose success will be measured on how will the postholder collaborates with people outside our company. About You Candidates will share our excitement at the establishment of this team and believe that positive change can be delivered. They will become a key player in the movement to deliver a Northern Ireland free from poverty and economic insecurity. They will share our values and protect and nourish our reputation for independence and excellence in our work. Candidates will need an ability to design, shape and deliver high quality analysis, as well as being able to work effectively across the analytical team. They will have a thirst for exploring the possibilities of new data sources and different analytical techniques as well as a strong commitment to social policy and solving poverty in Northern Ireland. Equality, Diversity & Inclusion Applications are welcome from all, regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socioeconomic background. We positively encourage applications from people from marginalised backgrounds, including but not limited to those with experience of living in poverty. We are committed to being an anti-racist organisation and operate an anonymised recruitment process so that bias is eliminated from the shortlisting process. We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We shall also offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme. If you have any additional needs and need reasonable adjustments to be made to the interview process, please let us know. How to Apply If you share our passion and this role sounds like you, then we're looking forward to hearing from you. Please submit your CV and supporting information via our online platform. The closing date for applications is Sunday 12th January 2025 at 23:59. Interviews will take place in Belfast in the week beginning 27th January 2025. Additional Information In support of our approach to flexible working, we are happy to receive applications from those seeking full-time employment, as well as those who may want to share the role on a part-time basis. We are at our best when we're continually building on trust, showing we care and making a difference - and hope others will do the same. So for those roles which allow it, we're developing a more blended approach to how and where you work. We do not yet have an office space in Northern Ireland, although would expect to find one in Belfast. Even then we expect the team to work flexibly between the office and home.
Service Delivery Analyst Location: Stoke/Manchester About us A leading and expanding motor insurance group, renowned for staff reward and recognition, is looking to add to our Service Delivery Team. Purpose of role : The purpose of the Service Delivery Analyst is to embed control and governance processes to protect and improve service, in line with business requirements and industry best practice. The Service Delivery Analyst must have a broad range of skills and Service Management process experience. They must have the ability to understand current and future business needs, and to ensure service impact is kept to a minimum through Major Incident, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration and Risk Management processes. Collaborating with operations teams to identify and resolve the root causes of service performance failures, and to drive service improvements. Evaluating and managing the smooth transition of change in to live service. Key responsibilities & accountabilities: Specialist experience in; Change Management, Major Incident, IT Service Continuity, Disaster Recovery, Risk Management, Service Reporting, Problem Management Responsible for protecting service operations through change control and governance. Collaborating with operations teams to identify and resolve the root causes of service performance failures, and to drive service improvements. Improving process compliance and efficiency. Embedding service management processes and improve maturity. Drive process quality as defined by expected process outcomes, customer alignment and business value through measurement of overall effectiveness. Administration of Change Management activities, including leading the Change Advisory Board (CAB), producing agendas and minutes, the production of management information, owning requests for changes (RFCs) and the change schedule. To assist with the maintenance and development of the Configuration Management Database To co-ordinate and communicating rapid and effective response to major incidents. To compile major incident reviews and facilitate the management of major incident root-cause identification and resolution. To assist the Service Desk Manager and Service Delivery Manager with business communications in relation to service outages, planned changes and project work. Governing the Problem, Change, IT Service Continuity, Transition and Risk management process and artefacts, providing support (where applicable) to the technical and business colleagues to guide their progress. Providing a centrally managed view of service continuity and risk progress, management information and trends. Govern and champion the IT SC and Risk Management process across Technology and the business. Co-ordinate, plan and execute service continuity and disaster recovery plans. Produce management information on the status of BC and DR plans, including KPIs on their performance through test exercises. Review, maintain and update Technology department s risk register and clearly articulate risks to the business. Prepare, assign and track remediation activities for each risk Support risk assessment of current information technology infrastructure, application and services Support maintaining the Service Catalogue and Service Level Framework. Understanding business drivers and service management impact across the IT technical estate and customer base to ensure that services contribute to business outcomes. Effectively communicate with project managers and 3rd party suppliers, evaluating change requirements against other planned change activity in the interest of protecting service. Defining and reporting on KPI metrics, including service review and availability reports: Ability to measure and communicate key performance metrics for IT services and analyse data to discover opportunities for service improvement, justify efforts to achieve targets and to intervene where corrective action is required. Assist in, and support activity in other areas of ISS IT Operations as required, including Service Delivery, IT Infrastructure, Information Security and IT Administration
Dec 14, 2024
Full time
Service Delivery Analyst Location: Stoke/Manchester About us A leading and expanding motor insurance group, renowned for staff reward and recognition, is looking to add to our Service Delivery Team. Purpose of role : The purpose of the Service Delivery Analyst is to embed control and governance processes to protect and improve service, in line with business requirements and industry best practice. The Service Delivery Analyst must have a broad range of skills and Service Management process experience. They must have the ability to understand current and future business needs, and to ensure service impact is kept to a minimum through Major Incident, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration and Risk Management processes. Collaborating with operations teams to identify and resolve the root causes of service performance failures, and to drive service improvements. Evaluating and managing the smooth transition of change in to live service. Key responsibilities & accountabilities: Specialist experience in; Change Management, Major Incident, IT Service Continuity, Disaster Recovery, Risk Management, Service Reporting, Problem Management Responsible for protecting service operations through change control and governance. Collaborating with operations teams to identify and resolve the root causes of service performance failures, and to drive service improvements. Improving process compliance and efficiency. Embedding service management processes and improve maturity. Drive process quality as defined by expected process outcomes, customer alignment and business value through measurement of overall effectiveness. Administration of Change Management activities, including leading the Change Advisory Board (CAB), producing agendas and minutes, the production of management information, owning requests for changes (RFCs) and the change schedule. To assist with the maintenance and development of the Configuration Management Database To co-ordinate and communicating rapid and effective response to major incidents. To compile major incident reviews and facilitate the management of major incident root-cause identification and resolution. To assist the Service Desk Manager and Service Delivery Manager with business communications in relation to service outages, planned changes and project work. Governing the Problem, Change, IT Service Continuity, Transition and Risk management process and artefacts, providing support (where applicable) to the technical and business colleagues to guide their progress. Providing a centrally managed view of service continuity and risk progress, management information and trends. Govern and champion the IT SC and Risk Management process across Technology and the business. Co-ordinate, plan and execute service continuity and disaster recovery plans. Produce management information on the status of BC and DR plans, including KPIs on their performance through test exercises. Review, maintain and update Technology department s risk register and clearly articulate risks to the business. Prepare, assign and track remediation activities for each risk Support risk assessment of current information technology infrastructure, application and services Support maintaining the Service Catalogue and Service Level Framework. Understanding business drivers and service management impact across the IT technical estate and customer base to ensure that services contribute to business outcomes. Effectively communicate with project managers and 3rd party suppliers, evaluating change requirements against other planned change activity in the interest of protecting service. Defining and reporting on KPI metrics, including service review and availability reports: Ability to measure and communicate key performance metrics for IT services and analyse data to discover opportunities for service improvement, justify efforts to achieve targets and to intervene where corrective action is required. Assist in, and support activity in other areas of ISS IT Operations as required, including Service Delivery, IT Infrastructure, Information Security and IT Administration
We are looking for an exceptional candidate to lead the development of our carbon market data and analytical products. You will oversee the technical aspects of our expanding range of products to support the global carbon market, including data analysis, economic forecasting, client interface and report writing/editing (for both clients and the public). You will have management responsibility for teams of analysts covering different topics. You will be driven, a creative thinker and intellectually curious. You should be able to effectively manage your own time and that of your teams and be capable of communicating complex issues in verbal and written format. You will also be passionate about improving the state of the world and addressing the challenge of climate change through the power of markets. Key Responsibilities Overseeing development of new product offerings in response to evolving client needs, shifting market dynamics and the competitive landscape. This will include close cooperation with peers from the Carbon Markets division of MSCI and wider teams to define and execute Go-To-Market strategies for successful product launches. Managing teams of product analysts to support the delivery and expansion of product offerings. Overseeing improvements to existing analytical products for Carbon Markets, including hands-on involvement with our market forecast, nature and geospatial models. Working closely with colleagues in UK, US and India to continually advance the data and insights. Communicating insights - both internally and externally through regular and ad hoc reports, direct analyst calls, webinars and conferences. Qualifications Strong academic track record, combined with >15 years of relevant work experience. Degrees in economics or finance, specifically in the energy or environmental sector. Exceptional analytical skills to focus on details as well as larger picture. Ability to manage multiple projects simultaneously and prioritise accordingly. People-person with proven ability to build and maintain internal and external relationships. Ability to extract insights and communicate complex issues to senior-level audiences. What We Offer You Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing. Flexible working arrangements, advanced technology, and collaborative workspaces. A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results. A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients. Global Orientation program to kickstart your journey, followed by access to our platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development. Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles. We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry. MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email and indicate the specifics of the assistance needed.
Dec 14, 2024
Full time
We are looking for an exceptional candidate to lead the development of our carbon market data and analytical products. You will oversee the technical aspects of our expanding range of products to support the global carbon market, including data analysis, economic forecasting, client interface and report writing/editing (for both clients and the public). You will have management responsibility for teams of analysts covering different topics. You will be driven, a creative thinker and intellectually curious. You should be able to effectively manage your own time and that of your teams and be capable of communicating complex issues in verbal and written format. You will also be passionate about improving the state of the world and addressing the challenge of climate change through the power of markets. Key Responsibilities Overseeing development of new product offerings in response to evolving client needs, shifting market dynamics and the competitive landscape. This will include close cooperation with peers from the Carbon Markets division of MSCI and wider teams to define and execute Go-To-Market strategies for successful product launches. Managing teams of product analysts to support the delivery and expansion of product offerings. Overseeing improvements to existing analytical products for Carbon Markets, including hands-on involvement with our market forecast, nature and geospatial models. Working closely with colleagues in UK, US and India to continually advance the data and insights. Communicating insights - both internally and externally through regular and ad hoc reports, direct analyst calls, webinars and conferences. Qualifications Strong academic track record, combined with >15 years of relevant work experience. Degrees in economics or finance, specifically in the energy or environmental sector. Exceptional analytical skills to focus on details as well as larger picture. Ability to manage multiple projects simultaneously and prioritise accordingly. People-person with proven ability to build and maintain internal and external relationships. Ability to extract insights and communicate complex issues to senior-level audiences. What We Offer You Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing. Flexible working arrangements, advanced technology, and collaborative workspaces. A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results. A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients. Global Orientation program to kickstart your journey, followed by access to our platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development. Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles. We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry. MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email and indicate the specifics of the assistance needed.
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Key Responsibilities: Design and Develop Data Architecture: Create, optimise, and maintain conceptual, logical, and physical data models to support the enterprise data strategy. Data Strategy and Governance: Define and implement data management strategies, including data governance, metadata management, and data quality controls. Database and Cloud Technologies: Select appropriate database solutions (SQL, NoSQL, Data Lakes) and cloud platforms (AWS, Azure, Google Cloud) to support the organisation's data infrastructure. Data Integration: Develop and manage ETL (Extract, Transform, Load) processes to ensure data from multiple sources is properly integrated into centralized systems. Collaboration and Communication: Work closely with business stakeholders, data analysts, data engineers, and clients to understand requirements and deliver scalable data solutions. Security and Compliance: Ensure data security, privacy, and compliance with relevant regulations (e.g., GDPR, HIPAA) by implementing data encryption and anonymisation techniques. Documentation: Creation of detailed documentation of data architecture, flows, and processes for ongoing improvement and knowledge sharing. Qualifications Required Qualifications: Experience: 1-2+ years of experience in data architecture, database design, or data engineering roles. Proven experience with database management systems (e.g., Oracle, SQL Server, PostgreSQL) and data warehousing technologies. Experience with cloud-based data solutions (AWS, Azure, GCP). Familiarity with big data technologies like Hadoop, Spark, and Kafka. Technical Skills: Proficiency in data modelling (ERD, normalization) and data warehousing concepts. Strong understanding of ETL frameworks and tools (e.g., Talend, Informatica, Apache NiFi). Knowledge of programming languages such as SQL, Python, or Java. Experience with BI tools (e.g., Power BI, Tableau) and data visualisation best practices. Soft Skills: Excellent problem-solving skills and attention to detail. Strong communication skills to explain technical concepts to non-technical stakeholders. Ability to work in a fast-paced, collaborative environment. Preferred Qualifications: Familiarity with Agile/Scrum methodologies. Certifications in data management (e.g., CDMP, AWS Certified Data Analytics, Google Cloud Data Engineer). Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity - bringing ingenuity to life. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus Tax efficient benefits (cycle to work, give as you earn)
Dec 14, 2024
Full time
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Key Responsibilities: Design and Develop Data Architecture: Create, optimise, and maintain conceptual, logical, and physical data models to support the enterprise data strategy. Data Strategy and Governance: Define and implement data management strategies, including data governance, metadata management, and data quality controls. Database and Cloud Technologies: Select appropriate database solutions (SQL, NoSQL, Data Lakes) and cloud platforms (AWS, Azure, Google Cloud) to support the organisation's data infrastructure. Data Integration: Develop and manage ETL (Extract, Transform, Load) processes to ensure data from multiple sources is properly integrated into centralized systems. Collaboration and Communication: Work closely with business stakeholders, data analysts, data engineers, and clients to understand requirements and deliver scalable data solutions. Security and Compliance: Ensure data security, privacy, and compliance with relevant regulations (e.g., GDPR, HIPAA) by implementing data encryption and anonymisation techniques. Documentation: Creation of detailed documentation of data architecture, flows, and processes for ongoing improvement and knowledge sharing. Qualifications Required Qualifications: Experience: 1-2+ years of experience in data architecture, database design, or data engineering roles. Proven experience with database management systems (e.g., Oracle, SQL Server, PostgreSQL) and data warehousing technologies. Experience with cloud-based data solutions (AWS, Azure, GCP). Familiarity with big data technologies like Hadoop, Spark, and Kafka. Technical Skills: Proficiency in data modelling (ERD, normalization) and data warehousing concepts. Strong understanding of ETL frameworks and tools (e.g., Talend, Informatica, Apache NiFi). Knowledge of programming languages such as SQL, Python, or Java. Experience with BI tools (e.g., Power BI, Tableau) and data visualisation best practices. Soft Skills: Excellent problem-solving skills and attention to detail. Strong communication skills to explain technical concepts to non-technical stakeholders. Ability to work in a fast-paced, collaborative environment. Preferred Qualifications: Familiarity with Agile/Scrum methodologies. Certifications in data management (e.g., CDMP, AWS Certified Data Analytics, Google Cloud Data Engineer). Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity - bringing ingenuity to life. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus Tax efficient benefits (cycle to work, give as you earn)
London Stock Exchange Group
Nottingham, Nottinghamshire
Principal Security Architect Apply for locations: London, United Kingdom; Nottingham, United Kingdom. Time type: Full time Posted on: Posted Yesterday Job requisition id: R Do you want to play a key role in the LSEG Microsoft Partnership and Azure adoption? Do you have a curiosity about Cybersecurity and cloud? If yes, then a role in LSEG's Cloud Security Architecture team may be a perfect fit for you! We are seeking a Principal Cloud Security Architect specializing in Microsoft Azure who will work with solution architects and engineering teams to design, implement, and maintain a secure public cloud environment. The role works closely with other architects, engineers, and site reliability teams to deliver outcomes that align with our ambition for LSEG to be one of the world's great companies! Role responsibilities include: Definition and improvement of LSEG's public cloud security architecture design patterns. Detailed review of each public cloud web service that LSEG wishes to use and documentation of associated minimum security control requirements. Creation and maintenance of cloud security configuration monitoring and auto-remediation signature rules. Assist with security reviews and approvals of Azure policy exemption requests. Assist with Azure configuration compliance reviews with associated risk assessment and documentation of the residual risk position. Act as domain expert for Azure cloud security and respond to questions raised by LSEG teams. Effective collaboration with senior business and security leadership. Delivering cloud security training and education to LSEG teams. Technical experience requirements: 7+ years of growing responsibility in information security analyst, consultancy, or architecture roles. Deep technical knowledge of Microsoft Azure. Hands-on experience with Azure Portal and Azure CLI. Diversity & Inclusion: People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation, and Excellence, which are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence, and Change underpin our purpose and set the standard for everything we do, every day. Working with us means that you will be part of a dynamic organization of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject. HOW TO APPLY? About Us LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth. Our organisation Our Data & Analytics, Capital Markets, and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Where we work LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America, and Asia Pacific.
Dec 14, 2024
Full time
Principal Security Architect Apply for locations: London, United Kingdom; Nottingham, United Kingdom. Time type: Full time Posted on: Posted Yesterday Job requisition id: R Do you want to play a key role in the LSEG Microsoft Partnership and Azure adoption? Do you have a curiosity about Cybersecurity and cloud? If yes, then a role in LSEG's Cloud Security Architecture team may be a perfect fit for you! We are seeking a Principal Cloud Security Architect specializing in Microsoft Azure who will work with solution architects and engineering teams to design, implement, and maintain a secure public cloud environment. The role works closely with other architects, engineers, and site reliability teams to deliver outcomes that align with our ambition for LSEG to be one of the world's great companies! Role responsibilities include: Definition and improvement of LSEG's public cloud security architecture design patterns. Detailed review of each public cloud web service that LSEG wishes to use and documentation of associated minimum security control requirements. Creation and maintenance of cloud security configuration monitoring and auto-remediation signature rules. Assist with security reviews and approvals of Azure policy exemption requests. Assist with Azure configuration compliance reviews with associated risk assessment and documentation of the residual risk position. Act as domain expert for Azure cloud security and respond to questions raised by LSEG teams. Effective collaboration with senior business and security leadership. Delivering cloud security training and education to LSEG teams. Technical experience requirements: 7+ years of growing responsibility in information security analyst, consultancy, or architecture roles. Deep technical knowledge of Microsoft Azure. Hands-on experience with Azure Portal and Azure CLI. Diversity & Inclusion: People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation, and Excellence, which are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence, and Change underpin our purpose and set the standard for everything we do, every day. Working with us means that you will be part of a dynamic organization of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject. HOW TO APPLY? About Us LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth. Our organisation Our Data & Analytics, Capital Markets, and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Where we work LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America, and Asia Pacific.
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Key Responsibilities: Design and Develop Data Architecture: Create, optimise, and maintain conceptual, logical, and physical data models to support the enterprise data strategy. Data Strategy and Governance: Define and implement data management strategies, including data governance, metadata management, and data quality controls. Database and Cloud Technologies: Select appropriate database solutions (SQL, NoSQL, Data Lakes) and cloud platforms (AWS, Azure, Google Cloud) to support the organisation's data infrastructure. Data Integration: Develop and manage ETL (Extract, Transform, Load) processes to ensure data from multiple sources is properly integrated into centralized systems. Collaboration and Communication: Work closely with business stakeholders, data analysts, data engineers, and clients to understand requirements and deliver scalable data solutions. Security and Compliance: Ensure data security, privacy, and compliance with relevant regulations (e.g., GDPR, HIPAA) by implementing data encryption and anonymisation techniques. Documentation: Creation of detailed documentation of data architecture, flows, and processes for ongoing improvement and knowledge sharing. Qualifications Required Qualifications: Experience: 3+ years of experience in data architecture, database design, or data engineering roles. Proven experience with database management systems (e.g., Oracle, SQL Server, PostgreSQL) and data warehousing technologies. Experience with cloud-based data solutions (AWS, Azure, GCP). Familiarity with big data technologies like Hadoop, Spark, and Kafka. Technical Skills: Proficiency in data modelling (ERD, normalization) and data warehousing concepts. Strong understanding of ETL frameworks and tools (e.g., Talend, Informatica, Apache NiFi). Knowledge of programming languages such as SQL, Python, or Java. Experience with BI tools (e.g., Power BI, Tableau) and data visualisation best practices. Soft Skills: Excellent problem-solving skills and attention to detail. Strong communication skills to explain technical concepts to non-technical stakeholders. Ability to work in a fast-paced, collaborative environment. Preferred Qualifications: Familiarity with Agile/Scrum methodologies. Certifications in data management (e.g., CDMP, AWS Certified Data Analytics, Google Cloud Data Engineer). Additional Information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose-led meaningful work. We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity - bringing ingenuity to life. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus Tax efficient benefits (cycle to work, give as you earn)
Dec 14, 2024
Full time
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Key Responsibilities: Design and Develop Data Architecture: Create, optimise, and maintain conceptual, logical, and physical data models to support the enterprise data strategy. Data Strategy and Governance: Define and implement data management strategies, including data governance, metadata management, and data quality controls. Database and Cloud Technologies: Select appropriate database solutions (SQL, NoSQL, Data Lakes) and cloud platforms (AWS, Azure, Google Cloud) to support the organisation's data infrastructure. Data Integration: Develop and manage ETL (Extract, Transform, Load) processes to ensure data from multiple sources is properly integrated into centralized systems. Collaboration and Communication: Work closely with business stakeholders, data analysts, data engineers, and clients to understand requirements and deliver scalable data solutions. Security and Compliance: Ensure data security, privacy, and compliance with relevant regulations (e.g., GDPR, HIPAA) by implementing data encryption and anonymisation techniques. Documentation: Creation of detailed documentation of data architecture, flows, and processes for ongoing improvement and knowledge sharing. Qualifications Required Qualifications: Experience: 3+ years of experience in data architecture, database design, or data engineering roles. Proven experience with database management systems (e.g., Oracle, SQL Server, PostgreSQL) and data warehousing technologies. Experience with cloud-based data solutions (AWS, Azure, GCP). Familiarity with big data technologies like Hadoop, Spark, and Kafka. Technical Skills: Proficiency in data modelling (ERD, normalization) and data warehousing concepts. Strong understanding of ETL frameworks and tools (e.g., Talend, Informatica, Apache NiFi). Knowledge of programming languages such as SQL, Python, or Java. Experience with BI tools (e.g., Power BI, Tableau) and data visualisation best practices. Soft Skills: Excellent problem-solving skills and attention to detail. Strong communication skills to explain technical concepts to non-technical stakeholders. Ability to work in a fast-paced, collaborative environment. Preferred Qualifications: Familiarity with Agile/Scrum methodologies. Certifications in data management (e.g., CDMP, AWS Certified Data Analytics, Google Cloud Data Engineer). Additional Information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose-led meaningful work. We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity - bringing ingenuity to life. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus Tax efficient benefits (cycle to work, give as you earn)
Audit & Risk Lead - London About finova finova is the UK's largest cloud-based mortgages and savings software provider, supporting over 60 leading lenders, 3000 mortgage brokers and 200 financial institutions. Our suite of award-winning software includes a Core Banking Platform, Broker Platform and finova Connect, a range of solutions that connect lenders, intermediaries and consumers. We specialise in offering cutting-edge fintech software to empower our clients with advanced tools and capabilities to stay competitive. Role Overview: This role is accountable to the Head of Risk & Compliance, and ultimately the COO. As the Audit & Risk Lead within the R&C function, you will play a crucial role in ensuring the delivery of compliance, security, and governance within our solutions offered to clients in Azure & AWS cloud-hosted estates. Responsibilities: Assess and implement compliance measures in line with the R&C control framework. Audit and review control sets internally of the product in line with our control framework and ISO certification. Manage client audits on the products as part of the wider Client Governance Schedule. Interlink with the wider R&C framework for control remediations as a result of audit findings or risk events. Work alongside the wider risk team to implement and further embed risk management. About you: Extensive recent experience in auditing is essential as well as managing compliance and governance (preferably for fintech software companies in the financial services sector). Bachelor's degree in computer science, Information Security, Business Management, or a related field. Knowledge of DevOps development cycles and secure development is an advantage. In-depth knowledge of SS2/21 material outsourcing, FCA & PRA regulations, NIST, and ISO. Experience with Azure/AWS cloud services and Azure DevOps Boards and security practices related to cloud-hosted estates is greatly desired. What will you be doing? Auditing: Pre-audit ISO27001 control cycle before the certification. Plan and perform internal auditing on products and key risk areas. Manage Client Audit Schedule planned in advance annually partnering with the account managers. Engage with clients to perform their audits, identify gaps and work with stakeholders to provide management responses. Develop internal auditing reporting to cover ISO framework as well as wider internal audit requirements. Client engagement: Work with the Senior Risk Analyst on the overall Client Governance schedule. Develop a relationship with the customer as a trusted advisor and contact point. Governance, Reporting & Collaboration: Support monthly & quarterly reporting on risk and implementation plans. Collaborate with other senior leaders within finova to integrate compliance and security measures. What will you get from joining the finova family? Flexible Working: 25 days holiday in each calendar year plus bank holidays. Looking After You: Life Assurance, Group Income Protection and Private Medical Insurance. Family Friendly policy: Enhanced maternity and paternity pay. Extra Perks: Cycle to Work Scheme, access to benefits & discounts. Equal Opportunity Statement Diverse teams really are the best teams. We promote a working environment in which diversity is recognised, valued and encouraged.
Dec 14, 2024
Full time
Audit & Risk Lead - London About finova finova is the UK's largest cloud-based mortgages and savings software provider, supporting over 60 leading lenders, 3000 mortgage brokers and 200 financial institutions. Our suite of award-winning software includes a Core Banking Platform, Broker Platform and finova Connect, a range of solutions that connect lenders, intermediaries and consumers. We specialise in offering cutting-edge fintech software to empower our clients with advanced tools and capabilities to stay competitive. Role Overview: This role is accountable to the Head of Risk & Compliance, and ultimately the COO. As the Audit & Risk Lead within the R&C function, you will play a crucial role in ensuring the delivery of compliance, security, and governance within our solutions offered to clients in Azure & AWS cloud-hosted estates. Responsibilities: Assess and implement compliance measures in line with the R&C control framework. Audit and review control sets internally of the product in line with our control framework and ISO certification. Manage client audits on the products as part of the wider Client Governance Schedule. Interlink with the wider R&C framework for control remediations as a result of audit findings or risk events. Work alongside the wider risk team to implement and further embed risk management. About you: Extensive recent experience in auditing is essential as well as managing compliance and governance (preferably for fintech software companies in the financial services sector). Bachelor's degree in computer science, Information Security, Business Management, or a related field. Knowledge of DevOps development cycles and secure development is an advantage. In-depth knowledge of SS2/21 material outsourcing, FCA & PRA regulations, NIST, and ISO. Experience with Azure/AWS cloud services and Azure DevOps Boards and security practices related to cloud-hosted estates is greatly desired. What will you be doing? Auditing: Pre-audit ISO27001 control cycle before the certification. Plan and perform internal auditing on products and key risk areas. Manage Client Audit Schedule planned in advance annually partnering with the account managers. Engage with clients to perform their audits, identify gaps and work with stakeholders to provide management responses. Develop internal auditing reporting to cover ISO framework as well as wider internal audit requirements. Client engagement: Work with the Senior Risk Analyst on the overall Client Governance schedule. Develop a relationship with the customer as a trusted advisor and contact point. Governance, Reporting & Collaboration: Support monthly & quarterly reporting on risk and implementation plans. Collaborate with other senior leaders within finova to integrate compliance and security measures. What will you get from joining the finova family? Flexible Working: 25 days holiday in each calendar year plus bank holidays. Looking After You: Life Assurance, Group Income Protection and Private Medical Insurance. Family Friendly policy: Enhanced maternity and paternity pay. Extra Perks: Cycle to Work Scheme, access to benefits & discounts. Equal Opportunity Statement Diverse teams really are the best teams. We promote a working environment in which diversity is recognised, valued and encouraged.
2 year FTC as IT Operations Manager for Competition & Markets Authority. Excellent opportunity to make a real difference very quickly. Very open and collaborative working environment - Manchester, Cardiff, Belfast, Edinburgh or London - 40% in-office. Salary 57,100 + excellent public sector benefits. Client Details The Competition and Markets Authority (CMA) is one of the world's top competition and consumer agencies. The CMA is looking for an IT Operations Manager who will deliver outstanding IT Services by embedding ITIL and equivalent service management processes and procedures within Business Services Teams, applying them in a multi-cloud and mixed supply side environment. Find out what it's like working for the CMA Description This role is to oversee the day-to-day service provided by the ICT Service Management team and ensure that an efficient, high quality IT service request, incident management, asset management, problem resolution, desktop support services are provided to CMA's 1000 users across HQ and all our branch offices. The role holder will be responsible for implementing and managing the ITIL processes for service operations management and service improvement. This post reports to the Business Solutions Lead who is responsible for delivery of all IT services and projects. Manage the ICT Service Desk Managers presently in charge of the Service Desk at our London HQ and branch offices. Ensure all service requests are coordinated and routed for fulfilment to the right staff or relevant suppliers with the most appropriate skills to fulfil them. Oversee the process of recording, tracking, monitoring, and reporting of events (including alerts) and incidents notified to the service desk (the current ITSM tool being used for this is TopDesk) Act as the Incident Manager for all Priority 1 and Priority 2 cases, including security incidents, working with IT colleagues, stakeholders, and suppliers to deliver major incident reports, root cause analysis and remediation plans. Manage and improve CMA's IT asset (software & hardware) management processes and systems and maintain the Service Catalogue. Work closely with the wider IT Operations teams (EUC, Enterprise Apps and Infrastructure) & Projects team to ensure effective operations management and service transition. Manage contracts with vendors, including licenses, and organise regular service review meetings to review service delivery with key suppliers and stakeholders and prioritise service improvement plans. Champion proactive communications to IT and the wider business, including scheduled (e.g., maintenance weekends) and unscheduled events and outages as well as service improvements. Develop and monitor IT SLA and KPI performance and develop service improvement plans. To be involved in and / or lead internal IT projects as and when required to assist the Head of IT or Business Solutions Lead, in particular, those related to IT Service Management. Manage the budget, business plan and reporting for the Service Desk function. Profile It is essential that you can provide evidence and examples for each of the following selection criteria in your application: Successful candidates should hold ITIL Expert Qualification OR be working towards it, ideally holding ITIL Intermediate qualifications in the Service Operations, Service Improvement and OSA modules (lead criteria) Strong user support experience / customer service focus and understanding of IT Asset and Supplier management (lead criteria) Proficient level of experience with CAB/Change management procedures and acceptance into service and practices Demonstrable experience in overseeing a service desk effectively managing, developing, coaching a team of Service Desk Analysts Experience of providing management reports and performance improvement initiatives Proven working knowledge of Service management tool sets including those used in the Cloud / SaaS and O365 expertise. Job Offer Salary banding of 57,100 - 64,650 + Excellent civil service pension scheme + Benefits At application and interview you will be asked to demonstrate your suitability for the role in line with the essential criteria in the person specification, the Civil Service Success Profile Framework, and the CMA values. The elements of the Success Profile Framework being used in this recruitment process are: Civil Service Behaviours and Civil Service Experience Against the Civil Service Success Profile Behaviours, the expectation for this role is up to and including level 4 in the following behaviours: Managing a Quality Service Developing Self and Others Making Effective Decisions Delivering at Pace Communicating and Influencing The CMA value(s) being tested at interview are: Ambitious
Dec 14, 2024
Contractor
2 year FTC as IT Operations Manager for Competition & Markets Authority. Excellent opportunity to make a real difference very quickly. Very open and collaborative working environment - Manchester, Cardiff, Belfast, Edinburgh or London - 40% in-office. Salary 57,100 + excellent public sector benefits. Client Details The Competition and Markets Authority (CMA) is one of the world's top competition and consumer agencies. The CMA is looking for an IT Operations Manager who will deliver outstanding IT Services by embedding ITIL and equivalent service management processes and procedures within Business Services Teams, applying them in a multi-cloud and mixed supply side environment. Find out what it's like working for the CMA Description This role is to oversee the day-to-day service provided by the ICT Service Management team and ensure that an efficient, high quality IT service request, incident management, asset management, problem resolution, desktop support services are provided to CMA's 1000 users across HQ and all our branch offices. The role holder will be responsible for implementing and managing the ITIL processes for service operations management and service improvement. This post reports to the Business Solutions Lead who is responsible for delivery of all IT services and projects. Manage the ICT Service Desk Managers presently in charge of the Service Desk at our London HQ and branch offices. Ensure all service requests are coordinated and routed for fulfilment to the right staff or relevant suppliers with the most appropriate skills to fulfil them. Oversee the process of recording, tracking, monitoring, and reporting of events (including alerts) and incidents notified to the service desk (the current ITSM tool being used for this is TopDesk) Act as the Incident Manager for all Priority 1 and Priority 2 cases, including security incidents, working with IT colleagues, stakeholders, and suppliers to deliver major incident reports, root cause analysis and remediation plans. Manage and improve CMA's IT asset (software & hardware) management processes and systems and maintain the Service Catalogue. Work closely with the wider IT Operations teams (EUC, Enterprise Apps and Infrastructure) & Projects team to ensure effective operations management and service transition. Manage contracts with vendors, including licenses, and organise regular service review meetings to review service delivery with key suppliers and stakeholders and prioritise service improvement plans. Champion proactive communications to IT and the wider business, including scheduled (e.g., maintenance weekends) and unscheduled events and outages as well as service improvements. Develop and monitor IT SLA and KPI performance and develop service improvement plans. To be involved in and / or lead internal IT projects as and when required to assist the Head of IT or Business Solutions Lead, in particular, those related to IT Service Management. Manage the budget, business plan and reporting for the Service Desk function. Profile It is essential that you can provide evidence and examples for each of the following selection criteria in your application: Successful candidates should hold ITIL Expert Qualification OR be working towards it, ideally holding ITIL Intermediate qualifications in the Service Operations, Service Improvement and OSA modules (lead criteria) Strong user support experience / customer service focus and understanding of IT Asset and Supplier management (lead criteria) Proficient level of experience with CAB/Change management procedures and acceptance into service and practices Demonstrable experience in overseeing a service desk effectively managing, developing, coaching a team of Service Desk Analysts Experience of providing management reports and performance improvement initiatives Proven working knowledge of Service management tool sets including those used in the Cloud / SaaS and O365 expertise. Job Offer Salary banding of 57,100 - 64,650 + Excellent civil service pension scheme + Benefits At application and interview you will be asked to demonstrate your suitability for the role in line with the essential criteria in the person specification, the Civil Service Success Profile Framework, and the CMA values. The elements of the Success Profile Framework being used in this recruitment process are: Civil Service Behaviours and Civil Service Experience Against the Civil Service Success Profile Behaviours, the expectation for this role is up to and including level 4 in the following behaviours: Managing a Quality Service Developing Self and Others Making Effective Decisions Delivering at Pace Communicating and Influencing The CMA value(s) being tested at interview are: Ambitious
If you're interested in making a difference to people's lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth! About the Team The Office of Financial Sanctions Implementation (OFSI) has been operational since March 2016 and has quickly established itself as a world-leader in financial sanctions, a key area of foreign and national security policy. OFSI is the UK's Competent Authority for financial sanctions. It leads on the implementation of UN and UK financial sanctions and domestic terrorist asset freezing, providing a high-quality service to the private and third sector, and guidance to help them follow the law. We work closely with law enforcement, intelligence agencies and strategic policy colleagues across Government to help ensure that financial sanctions are accurately understood, implemented and enforced. We are a diverse and friendly team, offering an outstanding environment to broaden your experience and develop new skills, whilst working on some of the highest profile international issues the UK faces. About the Job The role will have the following responsibilities: Case management: overseeing a portfolio of licensing cases, utilising case management and prioritisation techniques, and ensuring compliance with internal policies and procedures. Case assessment: Leading on complex licensing cases; obtaining and assessing evidence and intelligence from a variety of sources in a structured and ordered way to make licensing recommendations. In many of these cases the post holder will need to work independently in areas with limited guidance or precedents. Leading external engagement on own areas of responsibility, negotiating with external partners where appropriate, and representing OFSI's Licensing Unit more widely in external (and potentially overseas) engagements. Providing concise, accurate and timely advice and recommendations on complex matters to Ministers and senior officials, after taking into account legal, political and operational risk. Policy development: Policy scoping, research and development on licensing policy projects, including in relation to technical sanctions issues and licensing capabilities, using licensing data to support recommendations. Collaboration with a diverse set of partners including senior colleagues in policy, litigation, legal advisory, enforcement, intelligence and across HM Government to implement effective and legally compliant licensing on Russia sanctions regimes. Line management responsibility for 1 or more Higher Executive Officers and the potential for counter-signing officer responsibilities, including providing quality assurance of advice. About You You could be making recommendations to manage significant risks within the UK and even with a global reach - it's a really exciting opportunity to see the real-world impacts of your work, managing a range of risks and complexities to ensure financial sanctions are implemented effectively in the UK. Previous experience of financial sanctions policy and/or operational work is beneficial but not essential, provided you are comfortable picking up new technical areas; you would also be supported with training and development opportunities to get to grips with the subject matter. HM Treasury is proud of a diverse and inclusive work environment, committed to fairness and the promotion of equality of opportunity for all. We know that having a range of experiences, ways of working and thinking makes us a stronger organisation, better at developing policy that is reflective of the communities we serve. We embrace different views and experiences and value the fresh perspective that people from a variety of circumstances bring to the work we do. We welcome applications from candidates who have not previously worked for the Civil Service, mid- and late-career changers with transferrable skills, people from all backgrounds and circumstances regardless of disability, ethnicity, LGBT+ identity and socio-economic status. Some of the Benefits our people love! 25 days annual leave (rising to 30 days after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing you to take up to an additional 2 days off each month. Flexible working patterns (part-time, job-share, compressed hours). Generous parental leave and adoption leave packages. A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 28% Access to a cycle-to-work salary sacrifice scheme and season ticket advances. A Rental Deposit Advance Scheme to help meet the total costs of deposits for privately rented homes. Access to HM Treasury's benefits portal allowing you access to a range of discount codes for online shopping. A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity
Dec 14, 2024
Full time
If you're interested in making a difference to people's lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth! About the Team The Office of Financial Sanctions Implementation (OFSI) has been operational since March 2016 and has quickly established itself as a world-leader in financial sanctions, a key area of foreign and national security policy. OFSI is the UK's Competent Authority for financial sanctions. It leads on the implementation of UN and UK financial sanctions and domestic terrorist asset freezing, providing a high-quality service to the private and third sector, and guidance to help them follow the law. We work closely with law enforcement, intelligence agencies and strategic policy colleagues across Government to help ensure that financial sanctions are accurately understood, implemented and enforced. We are a diverse and friendly team, offering an outstanding environment to broaden your experience and develop new skills, whilst working on some of the highest profile international issues the UK faces. About the Job The role will have the following responsibilities: Case management: overseeing a portfolio of licensing cases, utilising case management and prioritisation techniques, and ensuring compliance with internal policies and procedures. Case assessment: Leading on complex licensing cases; obtaining and assessing evidence and intelligence from a variety of sources in a structured and ordered way to make licensing recommendations. In many of these cases the post holder will need to work independently in areas with limited guidance or precedents. Leading external engagement on own areas of responsibility, negotiating with external partners where appropriate, and representing OFSI's Licensing Unit more widely in external (and potentially overseas) engagements. Providing concise, accurate and timely advice and recommendations on complex matters to Ministers and senior officials, after taking into account legal, political and operational risk. Policy development: Policy scoping, research and development on licensing policy projects, including in relation to technical sanctions issues and licensing capabilities, using licensing data to support recommendations. Collaboration with a diverse set of partners including senior colleagues in policy, litigation, legal advisory, enforcement, intelligence and across HM Government to implement effective and legally compliant licensing on Russia sanctions regimes. Line management responsibility for 1 or more Higher Executive Officers and the potential for counter-signing officer responsibilities, including providing quality assurance of advice. About You You could be making recommendations to manage significant risks within the UK and even with a global reach - it's a really exciting opportunity to see the real-world impacts of your work, managing a range of risks and complexities to ensure financial sanctions are implemented effectively in the UK. Previous experience of financial sanctions policy and/or operational work is beneficial but not essential, provided you are comfortable picking up new technical areas; you would also be supported with training and development opportunities to get to grips with the subject matter. HM Treasury is proud of a diverse and inclusive work environment, committed to fairness and the promotion of equality of opportunity for all. We know that having a range of experiences, ways of working and thinking makes us a stronger organisation, better at developing policy that is reflective of the communities we serve. We embrace different views and experiences and value the fresh perspective that people from a variety of circumstances bring to the work we do. We welcome applications from candidates who have not previously worked for the Civil Service, mid- and late-career changers with transferrable skills, people from all backgrounds and circumstances regardless of disability, ethnicity, LGBT+ identity and socio-economic status. Some of the Benefits our people love! 25 days annual leave (rising to 30 days after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing you to take up to an additional 2 days off each month. Flexible working patterns (part-time, job-share, compressed hours). Generous parental leave and adoption leave packages. A Civil Service Pension which provides an attractive pension, benefits for dependants and average employer contributions of 28% Access to a cycle-to-work salary sacrifice scheme and season ticket advances. A Rental Deposit Advance Scheme to help meet the total costs of deposits for privately rented homes. Access to HM Treasury's benefits portal allowing you access to a range of discount codes for online shopping. A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity
Senior Data Analyst We have a new and exciting opportunity to join a large not-for-profit organisation that is deeply committed to helping vulnerable and marginalised groups, as a Senior Data Analyst. This role is based in Birmingham with hybrid working available. Security Clearance (SC) is required for this role so all applicants must have been resident in the UK for the past 5 years Must have requirements: Power BI experience Leadership (Team management/People management) experience Advanced Excel skills (Pivots, look-ups, macros) VBA desirable but not essential Data visualisation experience Ability to work from the office 2 days each week (Central Birmingham) The role: Responsibility for the use of Management Information and intelligence generated from user experience and stakeholders, to support the development and implementation of continuous improvement initiatives Working as part of a Data Team around all things Management Information, Data Analysis and Reporting Managing all MI reporting requirements weekly, monthly and quarterly Ability to extract and analyse large data sets accurately and to tight deadlines (Excel SQL) Support colleagues and key stakeholders to requests for data and reports Manage processes related to the secure disclosure of data, compliance and contractual obligations Manage and review us of the case management system Contribute towards maintaining ISO standards
Dec 14, 2024
Full time
Senior Data Analyst We have a new and exciting opportunity to join a large not-for-profit organisation that is deeply committed to helping vulnerable and marginalised groups, as a Senior Data Analyst. This role is based in Birmingham with hybrid working available. Security Clearance (SC) is required for this role so all applicants must have been resident in the UK for the past 5 years Must have requirements: Power BI experience Leadership (Team management/People management) experience Advanced Excel skills (Pivots, look-ups, macros) VBA desirable but not essential Data visualisation experience Ability to work from the office 2 days each week (Central Birmingham) The role: Responsibility for the use of Management Information and intelligence generated from user experience and stakeholders, to support the development and implementation of continuous improvement initiatives Working as part of a Data Team around all things Management Information, Data Analysis and Reporting Managing all MI reporting requirements weekly, monthly and quarterly Ability to extract and analyse large data sets accurately and to tight deadlines (Excel SQL) Support colleagues and key stakeholders to requests for data and reports Manage processes related to the secure disclosure of data, compliance and contractual obligations Manage and review us of the case management system Contribute towards maintaining ISO standards
We are currently seeking a highly motivated and technically proficient individual to join our team as a Level 1 SOC Analyst. Key Responsibilities: Monitor and analyse security events and incidents within our SOC environment Perform initial triage and investigation of security alerts - Provide timely and accurate response to security incidents Develop and maintain documentation for security procedures and protocols Collaborate with other teams to ensure the successful resolution of security incidents Qualifications: Strong understanding of security technologies and methodologies Experience with SIEM, IDS/IPS, and other security tools Excellent communication and problem-solving skills Ability to work effectively in a fast-paced and dynamic environment Relevant certifications such as CompTIA Security+ or equivalent GCS is acting as an Employment Agency in relation to this vacancy.
Dec 14, 2024
Contractor
We are currently seeking a highly motivated and technically proficient individual to join our team as a Level 1 SOC Analyst. Key Responsibilities: Monitor and analyse security events and incidents within our SOC environment Perform initial triage and investigation of security alerts - Provide timely and accurate response to security incidents Develop and maintain documentation for security procedures and protocols Collaborate with other teams to ensure the successful resolution of security incidents Qualifications: Strong understanding of security technologies and methodologies Experience with SIEM, IDS/IPS, and other security tools Excellent communication and problem-solving skills Ability to work effectively in a fast-paced and dynamic environment Relevant certifications such as CompTIA Security+ or equivalent GCS is acting as an Employment Agency in relation to this vacancy.
Senior Security Operations Manager - Dublin - €100,000 plus package The Ashdown Group have been engaged by a leading Technology Security Services provider to assist in their search for a Senior SOC Manager. This is based at their Dublin offices, with some flexible working available. Reporting to the Director of Security Services, our client is looking for a Senior and experienced Security Operations Centre Manager with proven experience in leading and managing a SOC to oversee the security operations team. The ideal candidate will have experience working within an MSS/MSSP environment and will provide technical guidance if needed, but key to this role is the experience leading and managing a large multi-country team. This role will be responsible for the day-to-day operations, including the effective delivery of security monitoring, incident response, threat intelligence, and vulnerability management services. Responsibilities include management and development of a multi-site team of SOC analysts, including recruitment, training development, process improvement, and developing and implementing necessary crisis communication plans. Additionally, responsible for evaluating and implementing security technologies and tools, staying updated on the latest trends and advancements in cybersecurity. Technically, you'll need a solid understanding of security operations processes, tools, and technologies, such as SIEM, SOAR, EDR, XDR, NDR, threat intelligence, vulnerability management, forensics, and malware analysis. A strong understanding of security frameworks, standards, and regulations, such as ISO 27001, NIST, CIS, GDPR, and others will be an advantage. This is a fantastic position for an experienced Security Operations Manager, looking for a real growth potential opportunity. The salary on offer is up to €100,000 and benefits package.
Dec 13, 2024
Full time
Senior Security Operations Manager - Dublin - €100,000 plus package The Ashdown Group have been engaged by a leading Technology Security Services provider to assist in their search for a Senior SOC Manager. This is based at their Dublin offices, with some flexible working available. Reporting to the Director of Security Services, our client is looking for a Senior and experienced Security Operations Centre Manager with proven experience in leading and managing a SOC to oversee the security operations team. The ideal candidate will have experience working within an MSS/MSSP environment and will provide technical guidance if needed, but key to this role is the experience leading and managing a large multi-country team. This role will be responsible for the day-to-day operations, including the effective delivery of security monitoring, incident response, threat intelligence, and vulnerability management services. Responsibilities include management and development of a multi-site team of SOC analysts, including recruitment, training development, process improvement, and developing and implementing necessary crisis communication plans. Additionally, responsible for evaluating and implementing security technologies and tools, staying updated on the latest trends and advancements in cybersecurity. Technically, you'll need a solid understanding of security operations processes, tools, and technologies, such as SIEM, SOAR, EDR, XDR, NDR, threat intelligence, vulnerability management, forensics, and malware analysis. A strong understanding of security frameworks, standards, and regulations, such as ISO 27001, NIST, CIS, GDPR, and others will be an advantage. This is a fantastic position for an experienced Security Operations Manager, looking for a real growth potential opportunity. The salary on offer is up to €100,000 and benefits package.
