Kickstart Your IT Career: 1st Line IT Support Engineer - 28,000 + Hybrid Working! Position: 1st Line IT Support Engineer Location: Finchley, London Salary: 26,000- 28,000 Flexible Work: Enjoy a hybrid working model for improved work-life balance Unlock the door to exciting career progression with this fantastic opportunity in North London. Our client is looking for an enthusiastic and motivated IT professional to join their vibrant and fast-growing team. If you're seeking a role that offers daily variety, ongoing training, and clear pathways to advance into 2nd/3rd Line Support or beyond , this is the perfect next step in your journey. Stuck in a role that doesn't challenge or excite you? Here's your chance to thrive in an environment where no two days are the same. What You'll Gain: Career Development: Dedicated support to help you achieve your career ambitions. Skill Growth: Hands-on experience with cutting-edge technology in a dynamic environment. Variety: A role designed to keep you engaged and constantly learnin What You Bring: Strong interpersonal skills, including the ability to work face-to-face with clients. Confidence in independent problem-solving and task management. Technical Skills: Microsoft Office Suite (Outlook, Word, Excel) Windows Desktop OS Office 365 Windows Server Azure AD Networking Basics Why This Role? Join a team dedicated to fostering your growth, with access to industry-leading technology and mentorship from IT experts. Whether you're ready to move up the ladder or just starting to explore IT support, this position provides the perfect platform for long-term success. Act Now! This opportunity won't last long! Apply today or get in touch at (phone number removed) for more details. Alternatively, send your CV directly to henry com. Built on a foundation of cutting-edge technology, a world-class team, and a scientific approach to creating a recognised brand, In Technology Group is fast becoming one of the UK's most influential IT recruitment companies. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jan 25, 2025
Full time
Kickstart Your IT Career: 1st Line IT Support Engineer - 28,000 + Hybrid Working! Position: 1st Line IT Support Engineer Location: Finchley, London Salary: 26,000- 28,000 Flexible Work: Enjoy a hybrid working model for improved work-life balance Unlock the door to exciting career progression with this fantastic opportunity in North London. Our client is looking for an enthusiastic and motivated IT professional to join their vibrant and fast-growing team. If you're seeking a role that offers daily variety, ongoing training, and clear pathways to advance into 2nd/3rd Line Support or beyond , this is the perfect next step in your journey. Stuck in a role that doesn't challenge or excite you? Here's your chance to thrive in an environment where no two days are the same. What You'll Gain: Career Development: Dedicated support to help you achieve your career ambitions. Skill Growth: Hands-on experience with cutting-edge technology in a dynamic environment. Variety: A role designed to keep you engaged and constantly learnin What You Bring: Strong interpersonal skills, including the ability to work face-to-face with clients. Confidence in independent problem-solving and task management. Technical Skills: Microsoft Office Suite (Outlook, Word, Excel) Windows Desktop OS Office 365 Windows Server Azure AD Networking Basics Why This Role? Join a team dedicated to fostering your growth, with access to industry-leading technology and mentorship from IT experts. Whether you're ready to move up the ladder or just starting to explore IT support, this position provides the perfect platform for long-term success. Act Now! This opportunity won't last long! Apply today or get in touch at (phone number removed) for more details. Alternatively, send your CV directly to henry com. Built on a foundation of cutting-edge technology, a world-class team, and a scientific approach to creating a recognised brand, In Technology Group is fast becoming one of the UK's most influential IT recruitment companies. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Engineer Location B3 2TA Salary £34,500 - £39,500 Do you have project experience? Are you an analytical problem solver with strong customer service and care skills? Are you looking for a transformative role? TeacherActive are searching for an IT Engineer to join our team in Birmingham. Role Requirements & Essential Skills 3rd Line experience is required Experience working with projects Infrastructure and/or Network Engineering experience Ideally, experience migrating over to the Cloud Troubleshooting skills & the ability to quickly get to the root of a problem methodically Analytical problem solving skills within base platforms of Windows Desktop and Server / Linux / 365 / AD / DNS / IP / AWS / AZURE / LAN / WAN / WLAN / SDWAN and other wider environments Responsibilities: Provide technical support to IT team members and act as escalation point for them. Proactively work to predict issues, as well as the actions that are needed to stop them occurring. Reactively identify and rectify issues and act as technical lead for incidents where required. Create and develop procedures and process for IT to obtain optimisation, process efficiency and SLA delivery. Providing advice and guidance to staff on the use of our IT systems and software, translating technical information into easily understood language. As part of the team that includes internal and external members, work to develop software, programs and processes to meet the needs of the company. Support Disaster Recovery planning and testing. Where required, lead on delivery initiatives for the team. Be able to articulate and understand the Why and the What whilst maintaining technical focus in the How. Installing and configure hardware operating systems and applications. Rapidly establish a good working relationship with customers and other professionals. Creating, maintain and update technical documentation regularly. Responsible for agreed key business processes that are supported by Technology. Responsible for the effective implementation of resilience and redundancy within technical process. Responsible for testing of software releases into business systems. Security awareness and understanding. Partner management and interaction. Incident involvement through to resolution. The Benefits: 23 days annual leave plus bank holidays which increases with length of service An extra day s annual leave on your Birthday A life admin day to be taken when needed A paid charity day Discounted Gym Membership and high street discounts Company run functions that celebrate success If this sounds like something you would be interested in then please do not hesitate to apply! India Buchanan - Talent Office (url removed) / (phone number removed) AT01
Jan 25, 2025
Full time
IT Engineer Location B3 2TA Salary £34,500 - £39,500 Do you have project experience? Are you an analytical problem solver with strong customer service and care skills? Are you looking for a transformative role? TeacherActive are searching for an IT Engineer to join our team in Birmingham. Role Requirements & Essential Skills 3rd Line experience is required Experience working with projects Infrastructure and/or Network Engineering experience Ideally, experience migrating over to the Cloud Troubleshooting skills & the ability to quickly get to the root of a problem methodically Analytical problem solving skills within base platforms of Windows Desktop and Server / Linux / 365 / AD / DNS / IP / AWS / AZURE / LAN / WAN / WLAN / SDWAN and other wider environments Responsibilities: Provide technical support to IT team members and act as escalation point for them. Proactively work to predict issues, as well as the actions that are needed to stop them occurring. Reactively identify and rectify issues and act as technical lead for incidents where required. Create and develop procedures and process for IT to obtain optimisation, process efficiency and SLA delivery. Providing advice and guidance to staff on the use of our IT systems and software, translating technical information into easily understood language. As part of the team that includes internal and external members, work to develop software, programs and processes to meet the needs of the company. Support Disaster Recovery planning and testing. Where required, lead on delivery initiatives for the team. Be able to articulate and understand the Why and the What whilst maintaining technical focus in the How. Installing and configure hardware operating systems and applications. Rapidly establish a good working relationship with customers and other professionals. Creating, maintain and update technical documentation regularly. Responsible for agreed key business processes that are supported by Technology. Responsible for the effective implementation of resilience and redundancy within technical process. Responsible for testing of software releases into business systems. Security awareness and understanding. Partner management and interaction. Incident involvement through to resolution. The Benefits: 23 days annual leave plus bank holidays which increases with length of service An extra day s annual leave on your Birthday A life admin day to be taken when needed A paid charity day Discounted Gym Membership and high street discounts Company run functions that celebrate success If this sounds like something you would be interested in then please do not hesitate to apply! India Buchanan - Talent Office (url removed) / (phone number removed) AT01
Network Engineer - (Field based) - to 33,000 plus vehicle - West Yorkshire (Bradford/Halifax) Leading service / support provider has a great opportunity for a Network Engineer (Intermediate level optional) with some experience of Networks and with a full, clean driving license to operate as a Field based Network Support Engineer at 2nd line level to provide assistance for the provision of support services, infrastructure and administration across all aspects of the business. The position involves primarily working in IT field servicing and infrastructure set up and support at various sites across the North (2-3 days week / as an when required, the remainder will be working from my clients amazing offices in Brighouse (5 mins from M62) From a technical perspective as a Network Engineer (Intermediate/Junior level), the role will be responsible for configuring, installing, supporting and maintaining infrastructure therefore excellent technical skills are required around networking infrastructure plus general maintenance of all IT-related hardware and with the ability to build cabinets, install network sockets etc. This role offers a superb opportunity to be fully supported to learn new technical skills across networks but you will already have some knowledge and experience of some of the following:- Windows, TCP/IP, LAN / WAN, VPN, Office 365, DHCP, DNS, some knowledge of routers, switches, wireless APs, etc. Duties include:- installing new network installations as well as maintaining current site and branch infrastructure, escalation of critical issues to 3rd line, resolving incidents, queries and diagnosing faults, maintaining documentation, network configuration, liaising with clients and colleagues in order to ensure effective scheduling and implementation of site network maintenance and configuration plans and responding to user queries and ensure responses by the team via phone, help desk and remote sessions. This is a great opportunity for a Network Engineer with a minimum of 2 years experience to join a forward thinking company with good career prospects and full support with a basic salary of upto 33,000 plus fully expensed vehicle. This role is commutable from West Yorkshire, Halifax, Bradford, Brighouse, Barnsley, Wakefield, Rochdale, Keighley, Huddersfield, Dewsbury, Leeds Contact Tony office Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Jan 24, 2025
Full time
Network Engineer - (Field based) - to 33,000 plus vehicle - West Yorkshire (Bradford/Halifax) Leading service / support provider has a great opportunity for a Network Engineer (Intermediate level optional) with some experience of Networks and with a full, clean driving license to operate as a Field based Network Support Engineer at 2nd line level to provide assistance for the provision of support services, infrastructure and administration across all aspects of the business. The position involves primarily working in IT field servicing and infrastructure set up and support at various sites across the North (2-3 days week / as an when required, the remainder will be working from my clients amazing offices in Brighouse (5 mins from M62) From a technical perspective as a Network Engineer (Intermediate/Junior level), the role will be responsible for configuring, installing, supporting and maintaining infrastructure therefore excellent technical skills are required around networking infrastructure plus general maintenance of all IT-related hardware and with the ability to build cabinets, install network sockets etc. This role offers a superb opportunity to be fully supported to learn new technical skills across networks but you will already have some knowledge and experience of some of the following:- Windows, TCP/IP, LAN / WAN, VPN, Office 365, DHCP, DNS, some knowledge of routers, switches, wireless APs, etc. Duties include:- installing new network installations as well as maintaining current site and branch infrastructure, escalation of critical issues to 3rd line, resolving incidents, queries and diagnosing faults, maintaining documentation, network configuration, liaising with clients and colleagues in order to ensure effective scheduling and implementation of site network maintenance and configuration plans and responding to user queries and ensure responses by the team via phone, help desk and remote sessions. This is a great opportunity for a Network Engineer with a minimum of 2 years experience to join a forward thinking company with good career prospects and full support with a basic salary of upto 33,000 plus fully expensed vehicle. This role is commutable from West Yorkshire, Halifax, Bradford, Brighouse, Barnsley, Wakefield, Rochdale, Keighley, Huddersfield, Dewsbury, Leeds Contact Tony office Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Just Recruitment is delighted to support a growing organisation based on the outskirts of Ipswich that is looking for an experienced and motivated 3rd Line Support Engineer to join their team. The Senior Support Engineer will be responsible for troubleshooting and providing technical and customer support for operating systems. The Senior Support Engineer will also be responsible for providing excellent customer service to clients. Duties include: Monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues. Support and maintain the infrastructure of a Microsoft Hyper-V environment, including VM's, SAN solutions and system applications. Complete system checks that include hardware, performance, configuration, asset inventory and database backups. Conduct the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications, etc ) on pre production and production. Be a point of escalation for system issues and unplanned faults. Investigate, troubleshoot and resolve system faults that fall under 3rd line support tasks and to liaise with software/hardware suppliers to resolve issues. Key skills required: 3+ years of IT, Server Support or IT administration experience providing industry leading technical support and customer service. Previous experience of offering over the phone & remote diagnostics Strong analytical skills, enquiring and investigative mind. Able to get to the root causes of a problem and communicate this clearly to others. Excellent knowledge with Microsoft OS (Server & Desktop) including Microsoft Active Directory, DNS and Group Policy Management. Good knowledge with Microsoft Windows Servers (including Hyper-V) and Desktop and storage. Qualifications: Expert-level knowledge of operating systems including Windows and macOS Strong troubleshooting and technical support skills Excellent customer support and service skills Strong verbal and written communication skills Experience with cloud-based solutions is a plus
Jan 24, 2025
Full time
Just Recruitment is delighted to support a growing organisation based on the outskirts of Ipswich that is looking for an experienced and motivated 3rd Line Support Engineer to join their team. The Senior Support Engineer will be responsible for troubleshooting and providing technical and customer support for operating systems. The Senior Support Engineer will also be responsible for providing excellent customer service to clients. Duties include: Monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues. Support and maintain the infrastructure of a Microsoft Hyper-V environment, including VM's, SAN solutions and system applications. Complete system checks that include hardware, performance, configuration, asset inventory and database backups. Conduct the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications, etc ) on pre production and production. Be a point of escalation for system issues and unplanned faults. Investigate, troubleshoot and resolve system faults that fall under 3rd line support tasks and to liaise with software/hardware suppliers to resolve issues. Key skills required: 3+ years of IT, Server Support or IT administration experience providing industry leading technical support and customer service. Previous experience of offering over the phone & remote diagnostics Strong analytical skills, enquiring and investigative mind. Able to get to the root causes of a problem and communicate this clearly to others. Excellent knowledge with Microsoft OS (Server & Desktop) including Microsoft Active Directory, DNS and Group Policy Management. Good knowledge with Microsoft Windows Servers (including Hyper-V) and Desktop and storage. Qualifications: Expert-level knowledge of operating systems including Windows and macOS Strong troubleshooting and technical support skills Excellent customer support and service skills Strong verbal and written communication skills Experience with cloud-based solutions is a plus
Lead Salesforce Architect Location: London, Leeds, Edinburgh Salary: National ranging from £67,100 to £100,000 and London £73,700 to £110,000 Security Clearance/Vetting :The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting. About the FCA The FCA regulates the conduct of nearly 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole The team/department The landscape of financial services regulation is constantly changing, impacting the way in which the FCA regulates. Business and Technology Solutions (BTS) enables the FCA to deliver, through the implementation and management of cutting-edge, industry leading technology and digital solutions, used by tens of thousands of firms and millions of consumers across the financial services sector in their interactions with the FCA. What you will be doing (the role) * Produce architectural solutions, including security requirements and detailed designs, aligned with enterprise architecture standards to meet acceptance criteria * Design and implement high-performance architectural patterns while analysing the performance of complex Salesforce orgs to ensure stability and efficiency * Review and quality assure artifacts from external suppliers and internal teams, ensuring adherence to business and non-functional requirements * Shape technical roadmaps that identify the scope, prioritization, and timelines for delivering capabilities, while addressing technical debt * Identify opportunities for product innovation and lead design proposals, driving quick wins and aligning with the product roadmap The skills and experience you will have We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Minimum * Deep knowledge of Salesforce governor limits and specialist performance analysis tools and techniques. In depth experience of refactoring non-performant code and re-architecting complex Salesforce orgs * Experience as an architect or lead software engineer working in financial services or government/regulatory bodies, and of creating strategies, roadmaps and delivery plans, enabling innovation for the relevant products, platforms, systems or components, on large projects (£5M+) * Significant experience of working through the end-to-end project and/or product delivery life cycle with employees, 3rd party or offshore suppliers following development methodologies (eg Prince2, RUP, Scrum, Agile, DevOps) Essential * Ability to design and implement high-performance architectural patterns resulting from the analysis of complex Salesforce orgs to ensure stability and efficiency * Highly proficient in software engineering with a track record of using design patterns to modularise and decouple systems and of adhering to SOLID principles * Salesforce Admin, Developer II and Architect certified and actively working toward additional Salesforce certifications * Proven ability to innovate within a product stack while ensuring adherence to enterprise architecture standards * Proficient knowledge of UML for effective modelling and design * Good overall understanding of technology trends and industry standards in IT products and best practices for application, solution, and platform architectures * Commercially aware with the ability to understand supplier proposals and promote cost-effective solutions * Experience managing architectural risk throughout the project life cycle and during operational phases, with familiarity in DevOps and Agile methodologies If you are seeking your next challenge and possess the required experience and skills, please forward your CV to me. We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email. This position is being sourced through our Outsourcing service line.
Jan 24, 2025
Full time
Lead Salesforce Architect Location: London, Leeds, Edinburgh Salary: National ranging from £67,100 to £100,000 and London £73,700 to £110,000 Security Clearance/Vetting :The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting. About the FCA The FCA regulates the conduct of nearly 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole The team/department The landscape of financial services regulation is constantly changing, impacting the way in which the FCA regulates. Business and Technology Solutions (BTS) enables the FCA to deliver, through the implementation and management of cutting-edge, industry leading technology and digital solutions, used by tens of thousands of firms and millions of consumers across the financial services sector in their interactions with the FCA. What you will be doing (the role) * Produce architectural solutions, including security requirements and detailed designs, aligned with enterprise architecture standards to meet acceptance criteria * Design and implement high-performance architectural patterns while analysing the performance of complex Salesforce orgs to ensure stability and efficiency * Review and quality assure artifacts from external suppliers and internal teams, ensuring adherence to business and non-functional requirements * Shape technical roadmaps that identify the scope, prioritization, and timelines for delivering capabilities, while addressing technical debt * Identify opportunities for product innovation and lead design proposals, driving quick wins and aligning with the product roadmap The skills and experience you will have We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Minimum * Deep knowledge of Salesforce governor limits and specialist performance analysis tools and techniques. In depth experience of refactoring non-performant code and re-architecting complex Salesforce orgs * Experience as an architect or lead software engineer working in financial services or government/regulatory bodies, and of creating strategies, roadmaps and delivery plans, enabling innovation for the relevant products, platforms, systems or components, on large projects (£5M+) * Significant experience of working through the end-to-end project and/or product delivery life cycle with employees, 3rd party or offshore suppliers following development methodologies (eg Prince2, RUP, Scrum, Agile, DevOps) Essential * Ability to design and implement high-performance architectural patterns resulting from the analysis of complex Salesforce orgs to ensure stability and efficiency * Highly proficient in software engineering with a track record of using design patterns to modularise and decouple systems and of adhering to SOLID principles * Salesforce Admin, Developer II and Architect certified and actively working toward additional Salesforce certifications * Proven ability to innovate within a product stack while ensuring adherence to enterprise architecture standards * Proficient knowledge of UML for effective modelling and design * Good overall understanding of technology trends and industry standards in IT products and best practices for application, solution, and platform architectures * Commercially aware with the ability to understand supplier proposals and promote cost-effective solutions * Experience managing architectural risk throughout the project life cycle and during operational phases, with familiarity in DevOps and Agile methodologies If you are seeking your next challenge and possess the required experience and skills, please forward your CV to me. We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email. This position is being sourced through our Outsourcing service line.
Applications are invited from UK Mainland only Location: East Building, Cable Drive, Walsall, WS2 7BN Working Hours: 40 hours per week, Monday to Friday, actual days to be worked in the office to be agreed This position requires occasional 24x7 availability for on-call support. The IT Services Manager will collaborate with cross-functional teams, ensuring alignment with organizational priorities and maintaining a high standard of service delivery. Our Package Competitive salary, dependant on experience Eligibility to participate in annual discretionary bonus scheme Please check out our list of other Employee Benefits that would be available on our career site Position Summary We are seeking a dynamic IT Service Delivery Manager to lead our "run and operate" technology services. You will be accountable for ensuring service availability, managing key third-party relationships, and driving continuous improvement across all IT services. This role combines technical expertise, team management, client relationship management, and strategic oversight of IT services to support business goals. The IT Services Manager will lead a dedicated team that supports IT across the business, manage infrastructure, and uphold information security standards while responding to the evolving needs of internal and external stakeholders. Key Roles and Responsibilities Service Desk Management Line management of the Service Desk, ensure SLAs and quality of service are maintained. Act as a 3rd-line engineer for complex investigations or during Senior Technical Engineer absences. Infrastructure Management Maintain internet and network connectivity services, including managing switching and wireless networks within Walsall. Oversee firewall change management for Cisco Meraki and Sophos Cloud XG. Manage Azure IaaS environments and associated infrastructure Incident and Risk Management Coordinate threat and vulnerability management, including penetration testing and responding to identified vulnerabilities. Work with the business to ensure IT continuity plans align with the overall BCP Act as the key point of contact for IT-related issues during disruptions and outages Serve as a 24x7 on-call resource for critical IT incidents, including security alert responses. Information Security Management Ensure systems, networks and applications meet compliance requirements Implement the technical aspects of the ISO 27001 ISMS policies and procedures. Support internal and external audits to ensure compliance with IT security standards. Assess third-party supplier data protection and compliance. Support RFIs and other business development activities Submit regular reports on InfoSec posture, cyber threats, ransomware readiness, and key control metrics to stakeholders. Team Leadership and Development Provide leadership and mentoring to the IT team, ensuring alignment with business goals. Define team objectives and conduct regular 1-on-1 meetings to monitor performance. Foster a collaborative and supportive team environment Financial Oversight Manage the IT Operations budget, ensuring financial efficiency. Approve invoices and manage financial planning for IT services. Technical Expertise Proficiency in managing and configuring: - Microsoft Azure (Global Admin, Account Owner, Entra ID, IaaS). - Exchange AND Twilio platforms. - Network infrastructure including Cisco Meraki and Sophos firewalls. Security tools like Darktrace, Microsoft Defender and BitDefender. Experience with data redaction processes Key Qualifications Proven experience in IT Service Management, including infrastructure, networking, and client-facing roles. Strong knowledge of ISO 27001 standards and NIST compliance frameworks. Demonstrated ability to lead and mentor teams in a dynamic, fast-paced environment. Excellent problem-solving and decision-making skills, particularly in incident response scenarios. At CET, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. CET is a Disability Confident Committed Employer and we want to make sure that you have the best possible recruitment experience with us. If you have a disability or long-term health condition or need any adjustments to our process that would help you to perform to your full potential, please let us know.
Jan 24, 2025
Full time
Applications are invited from UK Mainland only Location: East Building, Cable Drive, Walsall, WS2 7BN Working Hours: 40 hours per week, Monday to Friday, actual days to be worked in the office to be agreed This position requires occasional 24x7 availability for on-call support. The IT Services Manager will collaborate with cross-functional teams, ensuring alignment with organizational priorities and maintaining a high standard of service delivery. Our Package Competitive salary, dependant on experience Eligibility to participate in annual discretionary bonus scheme Please check out our list of other Employee Benefits that would be available on our career site Position Summary We are seeking a dynamic IT Service Delivery Manager to lead our "run and operate" technology services. You will be accountable for ensuring service availability, managing key third-party relationships, and driving continuous improvement across all IT services. This role combines technical expertise, team management, client relationship management, and strategic oversight of IT services to support business goals. The IT Services Manager will lead a dedicated team that supports IT across the business, manage infrastructure, and uphold information security standards while responding to the evolving needs of internal and external stakeholders. Key Roles and Responsibilities Service Desk Management Line management of the Service Desk, ensure SLAs and quality of service are maintained. Act as a 3rd-line engineer for complex investigations or during Senior Technical Engineer absences. Infrastructure Management Maintain internet and network connectivity services, including managing switching and wireless networks within Walsall. Oversee firewall change management for Cisco Meraki and Sophos Cloud XG. Manage Azure IaaS environments and associated infrastructure Incident and Risk Management Coordinate threat and vulnerability management, including penetration testing and responding to identified vulnerabilities. Work with the business to ensure IT continuity plans align with the overall BCP Act as the key point of contact for IT-related issues during disruptions and outages Serve as a 24x7 on-call resource for critical IT incidents, including security alert responses. Information Security Management Ensure systems, networks and applications meet compliance requirements Implement the technical aspects of the ISO 27001 ISMS policies and procedures. Support internal and external audits to ensure compliance with IT security standards. Assess third-party supplier data protection and compliance. Support RFIs and other business development activities Submit regular reports on InfoSec posture, cyber threats, ransomware readiness, and key control metrics to stakeholders. Team Leadership and Development Provide leadership and mentoring to the IT team, ensuring alignment with business goals. Define team objectives and conduct regular 1-on-1 meetings to monitor performance. Foster a collaborative and supportive team environment Financial Oversight Manage the IT Operations budget, ensuring financial efficiency. Approve invoices and manage financial planning for IT services. Technical Expertise Proficiency in managing and configuring: - Microsoft Azure (Global Admin, Account Owner, Entra ID, IaaS). - Exchange AND Twilio platforms. - Network infrastructure including Cisco Meraki and Sophos firewalls. Security tools like Darktrace, Microsoft Defender and BitDefender. Experience with data redaction processes Key Qualifications Proven experience in IT Service Management, including infrastructure, networking, and client-facing roles. Strong knowledge of ISO 27001 standards and NIST compliance frameworks. Demonstrated ability to lead and mentor teams in a dynamic, fast-paced environment. Excellent problem-solving and decision-making skills, particularly in incident response scenarios. At CET, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. CET is a Disability Confident Committed Employer and we want to make sure that you have the best possible recruitment experience with us. If you have a disability or long-term health condition or need any adjustments to our process that would help you to perform to your full potential, please let us know.
Senior Engineer - Transmission - Utilities Location: We operate a flexible, hybrid working environment with the candidate required to travel to our Winchester office once or twice a week. We offer Up to £62,000 base salary 6% pension contribution Private Medical 25 days annual leave Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Work. Life. Smarter. Our commitment to a flexible and hybrid working cultureResponsible for the design, development, and maintenance of Utilities transmission systems and infrastructure, applying engineering principles and developing professional competence within a collaborative team environment. Accountabilities Install, test, analyse, troubleshoot and modify new Utilities transmission systems/infrastructure to achieve maximum performance and availability Provide technical knowledge to the development and deployment of service infrastructure, driving improved technical and service performance Design and drive processes to facilitate smooth and seamless deployment of new services Supervise the delivery of 3rd party suppliers and contractors to ensure that delivery specifications and standards meet Arqiva requirements Standardise equipment to minimise disruption and achieve straightforward integration with existing networks/infrastructure Document engineering build procedures and contribute to the continuous improvement of policies, processes and procedures Apply standard procedures to solve problems and identify appropriate resolution Adopt the role of Design Authority (DA) in area of expertise to ensure the delivery of the end to end customer solution and for less complex projects Lead Design Authority (LDA) Bring a commercial perspective to the operation, with a particular focus on cash management, cash preservation and optimising returns on investments made in assets and tools Contribute to accurate forecasting and capacity management Drive collaboration, innovation and continuous improvement within the field Provide technical leadership within the team, sharing knowledge and skills and providing mentoring support to engineers and technicians Skills Transmission Engineering - Proficiency in transmission engineering principles, design and analysis Utilities Transmission Systems - Knowledge of transmission systems, equipment and technologies e.g. antennae, satellite systems. Communication skills - collaborate with cross-functional teams, present technical info and provide training or support Analytical and technical problem-solving skills to diagnose and resolve technical issues Attention to detail - keen attention to detail in identifying defects and ensuring accuracy Project management - ability to manage one or multiple projects or project tasks and meet deadlines Knowledge & Experience Established experience in Utilities transmission or related engineering fields. Familiarity with industry standards and best practices for Utilities transmission. Qualifications A degree (or equivalent experience) in Electrical Engineering, Telecommunications, or a related field is advantageous. Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast, and the UK s leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us. Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us. Your wellbeing . Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work. Our focus for 2024 is to Win, Grow, Go Faster find out more, contact us and apply! Inclusive Arqiva .Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women join and contribute to our active networks!
Jan 24, 2025
Full time
Senior Engineer - Transmission - Utilities Location: We operate a flexible, hybrid working environment with the candidate required to travel to our Winchester office once or twice a week. We offer Up to £62,000 base salary 6% pension contribution Private Medical 25 days annual leave Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Work. Life. Smarter. Our commitment to a flexible and hybrid working cultureResponsible for the design, development, and maintenance of Utilities transmission systems and infrastructure, applying engineering principles and developing professional competence within a collaborative team environment. Accountabilities Install, test, analyse, troubleshoot and modify new Utilities transmission systems/infrastructure to achieve maximum performance and availability Provide technical knowledge to the development and deployment of service infrastructure, driving improved technical and service performance Design and drive processes to facilitate smooth and seamless deployment of new services Supervise the delivery of 3rd party suppliers and contractors to ensure that delivery specifications and standards meet Arqiva requirements Standardise equipment to minimise disruption and achieve straightforward integration with existing networks/infrastructure Document engineering build procedures and contribute to the continuous improvement of policies, processes and procedures Apply standard procedures to solve problems and identify appropriate resolution Adopt the role of Design Authority (DA) in area of expertise to ensure the delivery of the end to end customer solution and for less complex projects Lead Design Authority (LDA) Bring a commercial perspective to the operation, with a particular focus on cash management, cash preservation and optimising returns on investments made in assets and tools Contribute to accurate forecasting and capacity management Drive collaboration, innovation and continuous improvement within the field Provide technical leadership within the team, sharing knowledge and skills and providing mentoring support to engineers and technicians Skills Transmission Engineering - Proficiency in transmission engineering principles, design and analysis Utilities Transmission Systems - Knowledge of transmission systems, equipment and technologies e.g. antennae, satellite systems. Communication skills - collaborate with cross-functional teams, present technical info and provide training or support Analytical and technical problem-solving skills to diagnose and resolve technical issues Attention to detail - keen attention to detail in identifying defects and ensuring accuracy Project management - ability to manage one or multiple projects or project tasks and meet deadlines Knowledge & Experience Established experience in Utilities transmission or related engineering fields. Familiarity with industry standards and best practices for Utilities transmission. Qualifications A degree (or equivalent experience) in Electrical Engineering, Telecommunications, or a related field is advantageous. Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast, and the UK s leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us. Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us. Your wellbeing . Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work. Our focus for 2024 is to Win, Grow, Go Faster find out more, contact us and apply! Inclusive Arqiva .Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women join and contribute to our active networks!
Gleeson Recruitment Group
Lichfield, Staffordshire
Senior Python Developer (AWS) - Outside IR35 contract API development with NetSuite integration Must be open to travel to Lichfield around once per month Working alongside a team of Data Engineers - must have knowledge to be able to collaborate. Big integration of Netsuite coming up (CRM & Financials) Responsibilities Working within an AGILE based team structure to plan and support definition, coding and deployment of Java, Java Script, Rest based APIs within an efficient and scalable software delivery pipeline to create domain data services within principles and practices of MACH Identify, develop, document, deliver and modify high-performance APIs and programs using Java and Amazon Web Services (AWS) Monitor API performance and promptly troubleshooting issues. Participate in or lead functional, regression and load testing as defined in the test specifications, including event logging, and reporting of results. Manipulate data, automate tasks and perform complex analysis using programming languages such as Python, R and SQL Configure and manage a secure AWS infrastructure, including EC2, API gateways, containerisation technologies like Docker, orchestration tools such as Kubernetes and Relational Database services necessary to support a continuous integration/delivery environment, using principles and practices of infrastructure-as-code (IAC). Key Skills and Experience Extensive Python development experience (Django framework) Extensive experience with AWS native services such as Lambda, S3, API Gateway, SQS, SNS, CloudWatch, DMS, RDS and CloudFormation. Strong proficiency in API integration, event-based architectures, microservices, and data products. Comfortable working with AWS native CI/CD tools (e.g., AWS CodeCommit, CodeDeploy, etc.) and sprint management and documentation tools (e.g., Jira, Confluence). Strong understanding of AWS networking, infrastructure and security. Excellent verbal/written communication and teamwork skills suitable for a fast-paced, agile, and collaborative development environment. Strong SQL knowledge and experience designing and managing data models. Proficiency in AWS Glue and related AWS services to manage data pipelines, automate ETL workflows, and integrate datasets for reporting and dashboard creation. Experience extracting and transforming complex data sets (ETL process design and administration). Experience of integrating bespoke solutions with 3rd Party SaaS and PaaS services, e.g. Netsuite, Oracle Cloud, Boomi, etc. Please apply asap if interested - Senior Python Developer (AWS) GleeIT At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Jan 24, 2025
Contractor
Senior Python Developer (AWS) - Outside IR35 contract API development with NetSuite integration Must be open to travel to Lichfield around once per month Working alongside a team of Data Engineers - must have knowledge to be able to collaborate. Big integration of Netsuite coming up (CRM & Financials) Responsibilities Working within an AGILE based team structure to plan and support definition, coding and deployment of Java, Java Script, Rest based APIs within an efficient and scalable software delivery pipeline to create domain data services within principles and practices of MACH Identify, develop, document, deliver and modify high-performance APIs and programs using Java and Amazon Web Services (AWS) Monitor API performance and promptly troubleshooting issues. Participate in or lead functional, regression and load testing as defined in the test specifications, including event logging, and reporting of results. Manipulate data, automate tasks and perform complex analysis using programming languages such as Python, R and SQL Configure and manage a secure AWS infrastructure, including EC2, API gateways, containerisation technologies like Docker, orchestration tools such as Kubernetes and Relational Database services necessary to support a continuous integration/delivery environment, using principles and practices of infrastructure-as-code (IAC). Key Skills and Experience Extensive Python development experience (Django framework) Extensive experience with AWS native services such as Lambda, S3, API Gateway, SQS, SNS, CloudWatch, DMS, RDS and CloudFormation. Strong proficiency in API integration, event-based architectures, microservices, and data products. Comfortable working with AWS native CI/CD tools (e.g., AWS CodeCommit, CodeDeploy, etc.) and sprint management and documentation tools (e.g., Jira, Confluence). Strong understanding of AWS networking, infrastructure and security. Excellent verbal/written communication and teamwork skills suitable for a fast-paced, agile, and collaborative development environment. Strong SQL knowledge and experience designing and managing data models. Proficiency in AWS Glue and related AWS services to manage data pipelines, automate ETL workflows, and integrate datasets for reporting and dashboard creation. Experience extracting and transforming complex data sets (ETL process design and administration). Experience of integrating bespoke solutions with 3rd Party SaaS and PaaS services, e.g. Netsuite, Oracle Cloud, Boomi, etc. Please apply asap if interested - Senior Python Developer (AWS) GleeIT At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
London (Hybrid 4 days) Salary: 80 - 85k + Package About Us: McCabe and Barton are proud to be working with a leading financial services company to fill this exciting role. We are seeking an experienced Infrastructure Engineer to join a dynamic IT team in our client's leading financial services company. In this role, you will focus on managing and optimizing network infrastructure while also providing comprehensive IT support. You'll be responsible for overseeing both on-premises and cloud-based systems across the UK and Europe, with a strong emphasis on network management and security. Key Responsibilities: - Design, implement, and maintain robust network solutions, including.*Cisco Switches and Meraki Wi-Fi systems - Ensure network security, performance, and reliability across all company locations - Manage and troubleshoot VPNs, Firewalls, and other network security appliances - Provide 1st, 2nd, and 3rd-line support for network-related issues and general IT infrastructure - Oversee IT ServiceDesk operations with a focus on network-centric problem resolution - Support and optimize cloud-based infrastructure, particularly in.*Azure environments Key Requirements: - Experience in network engineering, with expertise in Cisco networking technologies - Proficiency in configuring and maintaining enterprise-grade network equipment - Solid understanding of network protocols and security best practices - Experience with cloud networking, particularly in Azure environments - Knowledge of Windows 10/11, Office 365, and Active Directory - Relevant networking certifications (eg, CCNA, CCNP) are highly desirable - Excellent problem-solving skills and a customer-focused approach - Ability to work independently and as part of a global IT team Please apply with an updated version of your CV.
Jan 24, 2025
Full time
London (Hybrid 4 days) Salary: 80 - 85k + Package About Us: McCabe and Barton are proud to be working with a leading financial services company to fill this exciting role. We are seeking an experienced Infrastructure Engineer to join a dynamic IT team in our client's leading financial services company. In this role, you will focus on managing and optimizing network infrastructure while also providing comprehensive IT support. You'll be responsible for overseeing both on-premises and cloud-based systems across the UK and Europe, with a strong emphasis on network management and security. Key Responsibilities: - Design, implement, and maintain robust network solutions, including.*Cisco Switches and Meraki Wi-Fi systems - Ensure network security, performance, and reliability across all company locations - Manage and troubleshoot VPNs, Firewalls, and other network security appliances - Provide 1st, 2nd, and 3rd-line support for network-related issues and general IT infrastructure - Oversee IT ServiceDesk operations with a focus on network-centric problem resolution - Support and optimize cloud-based infrastructure, particularly in.*Azure environments Key Requirements: - Experience in network engineering, with expertise in Cisco networking technologies - Proficiency in configuring and maintaining enterprise-grade network equipment - Solid understanding of network protocols and security best practices - Experience with cloud networking, particularly in Azure environments - Knowledge of Windows 10/11, Office 365, and Active Directory - Relevant networking certifications (eg, CCNA, CCNP) are highly desirable - Excellent problem-solving skills and a customer-focused approach - Ability to work independently and as part of a global IT team Please apply with an updated version of your CV.
3rd line Technical lead Salary: up to 56k DOE Location: Borehamwood + Hybrid working Duration: Permanent We are a fast-growing MSP looking for passionate IT engineers with a thirst to develop their careers and skills whilst providing great customer care. We believe delivering a great service to our customers starts by building a supportive, nurturing (and dare we say fun!) work environment filled with a team that works hard to share in the experience of building a business that can be proud of what it does. We deliver world-class IT consultancy, solutions and support services to a growing and diverse list of clients based in London and the South East. If this sounds like an environment, you would thrive in please get in touch. Job Description We are looking for someone who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team as a Senior Engineer at our Borehamwood office. This is the perfect opportunity for a talented individual to join a fast-growing Managed Services Provider, working on the latest technologies. Role summary: The Senior Engineer will work on 3rd line tasks across both our Service Desk and will be responsible for providing technical support for our Technology's Managed Service customers with the aim of fixing all incidents passed to them from 1st and 2nd line team. You will also be required to perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Key responsibilities: Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress Accurately log incidents by categorising and prioritising them in line with service operations procedures Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving Embraces continual change and process improvement Can express ideas and information clearly and concisely Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching. o Office 365 Security o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender o Conditional access policies What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday: 22 days' holiday rising to 25 days with length of service Health: A free membership to the local gym Birthdays: A free days holiday on your birthday (or nearest Friday/Monday) Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff Training: A tailored training plan including official vendor certifications IND-LET 3rd line service desk/ IT Lead Engineer/ Technical lead/ Managed service provider
Jan 24, 2025
Full time
3rd line Technical lead Salary: up to 56k DOE Location: Borehamwood + Hybrid working Duration: Permanent We are a fast-growing MSP looking for passionate IT engineers with a thirst to develop their careers and skills whilst providing great customer care. We believe delivering a great service to our customers starts by building a supportive, nurturing (and dare we say fun!) work environment filled with a team that works hard to share in the experience of building a business that can be proud of what it does. We deliver world-class IT consultancy, solutions and support services to a growing and diverse list of clients based in London and the South East. If this sounds like an environment, you would thrive in please get in touch. Job Description We are looking for someone who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team as a Senior Engineer at our Borehamwood office. This is the perfect opportunity for a talented individual to join a fast-growing Managed Services Provider, working on the latest technologies. Role summary: The Senior Engineer will work on 3rd line tasks across both our Service Desk and will be responsible for providing technical support for our Technology's Managed Service customers with the aim of fixing all incidents passed to them from 1st and 2nd line team. You will also be required to perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Key responsibilities: Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress Accurately log incidents by categorising and prioritising them in line with service operations procedures Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving Embraces continual change and process improvement Can express ideas and information clearly and concisely Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence Proactively keeps up to date with technologies supported by us, including: o Firewalls o Network routing and switching. o Office 365 Security o Enterprise Mobility & Security including Intune and Azure AD o Wireless Networking o Server hardware o Virtualisation technologies: VMware, vSphere, Zerto o MS Windows Server Hyper-V o Azure o Active Directory o Exchange and Exchange Online o SQL o Teams o SharePoint o Anti-Virus technologies including Bitdefender o Conditional access policies What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday: 22 days' holiday rising to 25 days with length of service Health: A free membership to the local gym Birthdays: A free days holiday on your birthday (or nearest Friday/Monday) Top tech: We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff Training: A tailored training plan including official vendor certifications IND-LET 3rd line service desk/ IT Lead Engineer/ Technical lead/ Managed service provider
Our client, a global leader in Defence and Aerospace solutions, is currently seeking a 3rd Line Helpdesk Engineer for a contract role to join their IT team in Marlow. Key Responsibilities: Resolve escalated technical issues across the IT infrastructure, including servers, networks, and applications. Support the deployment and management of secure network architectures in compliance with Defence sector regulations. Monitor and maintain infrastructure, ensuring optimal performance and security. Collaborate on projects to enhance IT systems and implement secure solutions. Adhere to industry standards such as NIST (Apply online only)/172, Cyber Essentials Plus, and Zero-Trust principles. Support the Head of IT in maintaining compliance and preparing for internal/external audits. Work closely with the Cyber Security Manager and other IT team members to ensure a cohesive approach to secure IT environments. Engage with internal stakeholders to align IT solutions with business needs. Maintain detailed technical documentation and contribute to incident response and resolution records. Provide performance insights and recommendations for continuous improvement. Job Requirements: Essential Qualifications and Experience: Proven experience in a 3rd line support role within complex technical environments. Strong understanding of secure IT and OT environments, including IP routing, switching, VLANs, and firewalls. Familiarity with technologies such as Palo Alto, Aruba networking equipment, and Enterprise Catapans. Experience with compliance frameworks like NIST, Cyber Essentials, and CIS benchmarks. Excellent troubleshooting skills, with a proactive approach to incident and problem management. Desirable Skills: Knowledge of Darktrace and Zero-Trust Network technologies. Relevant certifications (e.g., CCNP, MCSE, or equivalent). Exposure to Defence or manufacturing environments is an advantage. If you are an experienced 3rd Line Helpdesk Engineer looking to take on a challenging contract role, we would love to hear from you. Apply now to join our client's dynamic and committed team in Marlow.
Jan 24, 2025
Contractor
Our client, a global leader in Defence and Aerospace solutions, is currently seeking a 3rd Line Helpdesk Engineer for a contract role to join their IT team in Marlow. Key Responsibilities: Resolve escalated technical issues across the IT infrastructure, including servers, networks, and applications. Support the deployment and management of secure network architectures in compliance with Defence sector regulations. Monitor and maintain infrastructure, ensuring optimal performance and security. Collaborate on projects to enhance IT systems and implement secure solutions. Adhere to industry standards such as NIST (Apply online only)/172, Cyber Essentials Plus, and Zero-Trust principles. Support the Head of IT in maintaining compliance and preparing for internal/external audits. Work closely with the Cyber Security Manager and other IT team members to ensure a cohesive approach to secure IT environments. Engage with internal stakeholders to align IT solutions with business needs. Maintain detailed technical documentation and contribute to incident response and resolution records. Provide performance insights and recommendations for continuous improvement. Job Requirements: Essential Qualifications and Experience: Proven experience in a 3rd line support role within complex technical environments. Strong understanding of secure IT and OT environments, including IP routing, switching, VLANs, and firewalls. Familiarity with technologies such as Palo Alto, Aruba networking equipment, and Enterprise Catapans. Experience with compliance frameworks like NIST, Cyber Essentials, and CIS benchmarks. Excellent troubleshooting skills, with a proactive approach to incident and problem management. Desirable Skills: Knowledge of Darktrace and Zero-Trust Network technologies. Relevant certifications (e.g., CCNP, MCSE, or equivalent). Exposure to Defence or manufacturing environments is an advantage. If you are an experienced 3rd Line Helpdesk Engineer looking to take on a challenging contract role, we would love to hear from you. Apply now to join our client's dynamic and committed team in Marlow.
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Site Supervisor CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Site Supervisor to join the team located in Heathrow. The successful candidate is responsible for the coordination of FM & Technical Services to site to meet SLA requirements and key performance indicators. Role Summary: Primary focus on delivery of all FM Operations in accordance with KPI & Output measurements Support / Monitor 3rd party maintenance supplier activities when required and report any corrective works arising Comply with QHSE requirements as outlined within the SLA Act as a part of site emergency team i.e. Fire Marshall, as required for emergency control activities Report all accidents, occupational illnesses and emergencies in relevant books / documentation Ensure all contractors, under sphere of control, operate within appropriate H&S processes and client HSE standards Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns Provide flexible support to the FM Operation areas as appropriate including Mail / Goods Inwards / Reprographics / Records Retention Check that printers and photocopiers are supplied with paper and change toner cartridges when required Monitor and maintain stationery levels Deliver goods received to correct destination / person Co-ordinate site waste and recycling arrangements Carry out statutory fire testing and associated checks Raise Purchase Orders for goods or services as required Approve invoices, goods received notes and statements for payment purposes Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns, ensuring customer is kept appraised at all times Act as deputy in the absence of line management Provide and arrange cover for the operational team as defined by line management Other activities and responsibilities may be individually defined Experience Required: Knowledge and awareness of the facilities management industry Practical experience in working with supply partners to deliver a seamless, integrated service Strong PC skills - MS Office Self-motivated and resourceful Good administrative skills Well organised Good prioritisation and planning skills Customer services experience Ability to communicate at all levels Service orientated attitude combined with innovative thinking
Jan 24, 2025
Full time
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Site Supervisor CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Site Supervisor to join the team located in Heathrow. The successful candidate is responsible for the coordination of FM & Technical Services to site to meet SLA requirements and key performance indicators. Role Summary: Primary focus on delivery of all FM Operations in accordance with KPI & Output measurements Support / Monitor 3rd party maintenance supplier activities when required and report any corrective works arising Comply with QHSE requirements as outlined within the SLA Act as a part of site emergency team i.e. Fire Marshall, as required for emergency control activities Report all accidents, occupational illnesses and emergencies in relevant books / documentation Ensure all contractors, under sphere of control, operate within appropriate H&S processes and client HSE standards Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns Provide flexible support to the FM Operation areas as appropriate including Mail / Goods Inwards / Reprographics / Records Retention Check that printers and photocopiers are supplied with paper and change toner cartridges when required Monitor and maintain stationery levels Deliver goods received to correct destination / person Co-ordinate site waste and recycling arrangements Carry out statutory fire testing and associated checks Raise Purchase Orders for goods or services as required Approve invoices, goods received notes and statements for payment purposes Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns, ensuring customer is kept appraised at all times Act as deputy in the absence of line management Provide and arrange cover for the operational team as defined by line management Other activities and responsibilities may be individually defined Experience Required: Knowledge and awareness of the facilities management industry Practical experience in working with supply partners to deliver a seamless, integrated service Strong PC skills - MS Office Self-motivated and resourceful Good administrative skills Well organised Good prioritisation and planning skills Customer services experience Ability to communicate at all levels Service orientated attitude combined with innovative thinking
Mechanical & Electrical Design Managers - National M&E Contractor - Co Antrim Your new company A National Mechanical and Electrical Contractor based in Northern Ireland is currently seeking Mechanical & Electrical Design Managers to oversee prestigious projects throughout the UK. With over 50 years of experience, they are renowned for delivering quality projects to a diverse client base locally and across the UK. Your new role As a Design Manager, you will play a critical role within this multi-disciplinary and versatile team ensuring that MEP systems are designed, installed and maintained whilst supporting the overall success of construction projects from tender to handover. Oversee the design of MEP systems including HVAC, Public Health, fire protection, electrical systems, Fire Alarm & Security Systems, and controls, ensuring cost-effectiveness. Managing the MEP design team, including assigning tasks (BSRIA BG6), agreeing program/deliverables, setting deadlines, monitoring progress by the entire design team and providing guidance and mentorship across the departments. Collaborate with other consultants/designers such as architects, structural engineers and project management to align MEP design with project goals and schedules. Manage the work of external consultants and specialist contractors (CDP) in the MEP design process. Issue EWNs and/or NCNs early to mitigate risks and ensure project success from the outset. Evaluate the quality, progress, and direction of design-influencing decisions, and maintain records (BG2, 3 & 4) for future reference and handover to the delivery team. Perform site visits to evaluate existing MEP systems and identify any potential design challenges as needed. Lead technical workshops or request others to arrange with other designers and third-party stakeholders to ensure design progress is not hindered. Oversee the MEP design budget, negotiate contracts with external design agencies and suppliers. Ensure timely technical submittals and proposals. Ensure drawings, BWIC, submittals, specifications, and change orders/PMIs comply with ERS, design intent, and exemplar specifications. Review Revit (Acad) and Navisworks (3D models) for coordination and buildability. Ensure BIM models align with BEP, and involve a BIM team to assist and review. Additional Responsibilities: Assist Cost Plans: Work with Bid Managers to produce engineering calculations and strategies. Identify Risks: Implement Value Engineering while maintaining compliance. Monitor RFIs: Develop and monitor RFIs, ensuring smooth handover to delivery team. Review Reports: Help develop cost plans, budgets, and quotes. Issue Notifications: Provide technical info for EWNs, CEs, Variations. Support Projects: Offer technical and engineering support throughout project life. Review Claims: Assess claims for additional fees or resources. Assist Departments: Provide minor technical assistance on traditional and FM projects. Review Quotes: Assess supplier quotes for compliance and completeness. What you'll need to succeed Education: Minimum 3rd Level Education.Electrical Engineering HNC/HND or NVQ4 Electrical Installation/Technician.Mechanical Engineering HNC/HND or NVQ4 Mechanical Technical Trade. Experience: Consideration for Contracts Manager with strong technical knowledge.Proficient in Microsoft Office suite.Experience in overseeing and/or project managing a team.Understanding of Mechanical and/or Electrical Design development, coordination, and planning.Knowledge of Compliance, Codes, and Regulations requirements.Familiarity with 3D Modelling and BIM requirements (preferred but not essential).Understanding commercial aspects of engineering solutions and budget management. Professional Membership: Membership of IET / IHEEM / CIBSE (or similar) preferred but not essential. What you'll get in return This is a permanent role with an industry leading M&E Construction Specialist who has steadily built an unrivalled reputation for quality. This company make a commitment to invest in their staff and build careers, this is displayed by their impressive staff retention levels. A competitive salary will be offered based on experience along with company benefits: Private Medical Health Cash Plan Family friendly policies - i.e. enhanced maternity / paternity packages 30 day annual leave minimum Car Allowance Travel Reimbursed (where required) Private Pension Scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Jan 24, 2025
Full time
Mechanical & Electrical Design Managers - National M&E Contractor - Co Antrim Your new company A National Mechanical and Electrical Contractor based in Northern Ireland is currently seeking Mechanical & Electrical Design Managers to oversee prestigious projects throughout the UK. With over 50 years of experience, they are renowned for delivering quality projects to a diverse client base locally and across the UK. Your new role As a Design Manager, you will play a critical role within this multi-disciplinary and versatile team ensuring that MEP systems are designed, installed and maintained whilst supporting the overall success of construction projects from tender to handover. Oversee the design of MEP systems including HVAC, Public Health, fire protection, electrical systems, Fire Alarm & Security Systems, and controls, ensuring cost-effectiveness. Managing the MEP design team, including assigning tasks (BSRIA BG6), agreeing program/deliverables, setting deadlines, monitoring progress by the entire design team and providing guidance and mentorship across the departments. Collaborate with other consultants/designers such as architects, structural engineers and project management to align MEP design with project goals and schedules. Manage the work of external consultants and specialist contractors (CDP) in the MEP design process. Issue EWNs and/or NCNs early to mitigate risks and ensure project success from the outset. Evaluate the quality, progress, and direction of design-influencing decisions, and maintain records (BG2, 3 & 4) for future reference and handover to the delivery team. Perform site visits to evaluate existing MEP systems and identify any potential design challenges as needed. Lead technical workshops or request others to arrange with other designers and third-party stakeholders to ensure design progress is not hindered. Oversee the MEP design budget, negotiate contracts with external design agencies and suppliers. Ensure timely technical submittals and proposals. Ensure drawings, BWIC, submittals, specifications, and change orders/PMIs comply with ERS, design intent, and exemplar specifications. Review Revit (Acad) and Navisworks (3D models) for coordination and buildability. Ensure BIM models align with BEP, and involve a BIM team to assist and review. Additional Responsibilities: Assist Cost Plans: Work with Bid Managers to produce engineering calculations and strategies. Identify Risks: Implement Value Engineering while maintaining compliance. Monitor RFIs: Develop and monitor RFIs, ensuring smooth handover to delivery team. Review Reports: Help develop cost plans, budgets, and quotes. Issue Notifications: Provide technical info for EWNs, CEs, Variations. Support Projects: Offer technical and engineering support throughout project life. Review Claims: Assess claims for additional fees or resources. Assist Departments: Provide minor technical assistance on traditional and FM projects. Review Quotes: Assess supplier quotes for compliance and completeness. What you'll need to succeed Education: Minimum 3rd Level Education.Electrical Engineering HNC/HND or NVQ4 Electrical Installation/Technician.Mechanical Engineering HNC/HND or NVQ4 Mechanical Technical Trade. Experience: Consideration for Contracts Manager with strong technical knowledge.Proficient in Microsoft Office suite.Experience in overseeing and/or project managing a team.Understanding of Mechanical and/or Electrical Design development, coordination, and planning.Knowledge of Compliance, Codes, and Regulations requirements.Familiarity with 3D Modelling and BIM requirements (preferred but not essential).Understanding commercial aspects of engineering solutions and budget management. Professional Membership: Membership of IET / IHEEM / CIBSE (or similar) preferred but not essential. What you'll get in return This is a permanent role with an industry leading M&E Construction Specialist who has steadily built an unrivalled reputation for quality. This company make a commitment to invest in their staff and build careers, this is displayed by their impressive staff retention levels. A competitive salary will be offered based on experience along with company benefits: Private Medical Health Cash Plan Family friendly policies - i.e. enhanced maternity / paternity packages 30 day annual leave minimum Car Allowance Travel Reimbursed (where required) Private Pension Scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Third Line Network Services Engineer Permanent Salary: 60,000 - 65,000 Per Annum Job Description I am working with a longstanding client who are one of the country's leading managed service providers of communications and network service solutions. They take immense pride in their commitment to outstanding client care and their values. As a result, they work with companies including global financial institutions, retailers and broadcasting companies. They are now looking for a Third Line Engineer to provide technical services for Internal and External Clients. This role covers a wide range of activities such as Network Design, installation, support, configuration and integration. Individuals will have a broad range of foundation skills together with a chosen a range of specialisations to achieve this level. It should be noted that the successful applicant for this role must have a specialist level of knowledge and expertise around Juniper and Juniper network solutions. Responsibilities Design responsibilities for Network Infrastructure Creation and documentation of HLD and LLD Present solution proposals to potential customers and talk knowledgeably about industry best practices for network design and operation Design and document all aspects of detailed infrastructure solutions including SD-WAN, Routing, Switching and Wireless Where they do not exist, ensure "As-is" Diagrams and documentation are produced for services Support and assist with support teams Producing future architecture documents for services Driving the production and enforcement of network standards and guidelines Providing Guidance for Project Resource Engineers Knowledge Transfer to Peers and development coaching Operational Incident 3rd & 4th Line Support with Root Cause Analysis Work closely with other stakeholders to ensure a smooth implementation and transition to operations team Skills & Experience Required Proven experience of working on projects, providing solution design, project support and architecture Designing enterprise network infrastructure in a medium to large company BGP, OSPF, QOS, NAT, and general IP routing (including the use of virtual routing domains) and switching Service provider technologies including but not limited to MPBGP, MPLS, VRF-Lite and Carrier Grade NAT Connecting/integrating different providers with their own autonomous systems. Experience in IP addressing on a multiple site/size basis Extensive experience in working with Juniper Junos based Routing and Switching Experience with the following is also advantageous Cisco Routing Cisco Switching Cisco Wireless Meraki MX (Routing, Security and SDWAN) Meraki MS (Switching) Meraki MR (Wireless) Zscaler Internet and Private Access Qualifications & Certifications Required JNCP, JNCIE and/or JNCIA - Junos Certification is a distinct advantage Degree in engineering or related qualification / 5+ years practical experience in a similar role Experience and formal training on 2 or more of our technology partners portfolios ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Jan 23, 2025
Full time
Third Line Network Services Engineer Permanent Salary: 60,000 - 65,000 Per Annum Job Description I am working with a longstanding client who are one of the country's leading managed service providers of communications and network service solutions. They take immense pride in their commitment to outstanding client care and their values. As a result, they work with companies including global financial institutions, retailers and broadcasting companies. They are now looking for a Third Line Engineer to provide technical services for Internal and External Clients. This role covers a wide range of activities such as Network Design, installation, support, configuration and integration. Individuals will have a broad range of foundation skills together with a chosen a range of specialisations to achieve this level. It should be noted that the successful applicant for this role must have a specialist level of knowledge and expertise around Juniper and Juniper network solutions. Responsibilities Design responsibilities for Network Infrastructure Creation and documentation of HLD and LLD Present solution proposals to potential customers and talk knowledgeably about industry best practices for network design and operation Design and document all aspects of detailed infrastructure solutions including SD-WAN, Routing, Switching and Wireless Where they do not exist, ensure "As-is" Diagrams and documentation are produced for services Support and assist with support teams Producing future architecture documents for services Driving the production and enforcement of network standards and guidelines Providing Guidance for Project Resource Engineers Knowledge Transfer to Peers and development coaching Operational Incident 3rd & 4th Line Support with Root Cause Analysis Work closely with other stakeholders to ensure a smooth implementation and transition to operations team Skills & Experience Required Proven experience of working on projects, providing solution design, project support and architecture Designing enterprise network infrastructure in a medium to large company BGP, OSPF, QOS, NAT, and general IP routing (including the use of virtual routing domains) and switching Service provider technologies including but not limited to MPBGP, MPLS, VRF-Lite and Carrier Grade NAT Connecting/integrating different providers with their own autonomous systems. Experience in IP addressing on a multiple site/size basis Extensive experience in working with Juniper Junos based Routing and Switching Experience with the following is also advantageous Cisco Routing Cisco Switching Cisco Wireless Meraki MX (Routing, Security and SDWAN) Meraki MS (Switching) Meraki MR (Wireless) Zscaler Internet and Private Access Qualifications & Certifications Required JNCP, JNCIE and/or JNCIA - Junos Certification is a distinct advantage Degree in engineering or related qualification / 5+ years practical experience in a similar role Experience and formal training on 2 or more of our technology partners portfolios ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Our premium brand Automotive client is currently recruiting for the following role: Test Engineer - Automotive Power Electronics - 25.53/hr (Inside IR35) - Warwick University - 4 Months Initial (potential for yearly renewal) Division: Engineering Operations Position Description: Advanced Propulsion Research Laboratory (APRL) are growing in the support for our automotive client's research and development programmes, they are currently engaged in projects across both Power Electronic and ICE capable facilities. As these projects come online, they are also obliged to the university to market the facility to 3rd parties through the conditions of the UKRPIF grant. The Incremental capacity demand within APRL to enable BEV 3.0, ICE and third-party workload, demands the test system automation structure to be effectively managed and integrate in relation to test scripts, PUMA files and additional software such as CAMEO, INCA, dSpace, IndiCOM etc. To support this capability which is essential to operations requires a permanent resident engineer to enable and maintain laboratory capability Skills Required: - Power Electronic data measurement and initial quality evaluation, both in e-machine and inverter test applications - HEV, BEV power electronic efficiency test systems - Experience in rig/laboratory based technical test and evaluation processes in the field of Power Electronic systems Experience Required: - Qualifications in Electrical Engineering. - Prior Test Engineer experience within the automotive industry Experience Preferred: - Strong understanding of data acquisition systems and instrumentation. - Experience in test data management and automation of test reporting. - Experience with CAN protocols - Proven ability to maintain and update existing test systems and frameworks, particularly those involving AVL Puma equipment. - Desire to further develop your own and your teams technical understanding in the field - Ability to explain test methodologies and facility capabilities - A good understanding of laboratory equipment capability and flexibility - Good activity execution skills - Ability to communicate and influence at operational level - Experience working in and technically contributing within a Power Electronic engineering environment Additional information: This role is based within Warwick University and supports activities for the University, our automotive client and third parties. As a technically competent automation lead, you will be responsible for implementing and maintaining the test data structure, including test data, automation scripts, and control scripts for all test programs in the APRL test facilities. This role also involves troubleshooting issues and creating detailed test reports. Additionally, you will be required to promote the facility at external events and work with the business team to develop the customer base. This includes engaging with internal client teams, university partners, and promoting the test capabilities more widely within the industry to third parties. This role is on a contract basis and is Inside IR35. Initial 4-month period with potential for yearly renewal thereafter. The services advertised by Premea Limited for this vacancy are those of an Employment business.
Jan 23, 2025
Contractor
Our premium brand Automotive client is currently recruiting for the following role: Test Engineer - Automotive Power Electronics - 25.53/hr (Inside IR35) - Warwick University - 4 Months Initial (potential for yearly renewal) Division: Engineering Operations Position Description: Advanced Propulsion Research Laboratory (APRL) are growing in the support for our automotive client's research and development programmes, they are currently engaged in projects across both Power Electronic and ICE capable facilities. As these projects come online, they are also obliged to the university to market the facility to 3rd parties through the conditions of the UKRPIF grant. The Incremental capacity demand within APRL to enable BEV 3.0, ICE and third-party workload, demands the test system automation structure to be effectively managed and integrate in relation to test scripts, PUMA files and additional software such as CAMEO, INCA, dSpace, IndiCOM etc. To support this capability which is essential to operations requires a permanent resident engineer to enable and maintain laboratory capability Skills Required: - Power Electronic data measurement and initial quality evaluation, both in e-machine and inverter test applications - HEV, BEV power electronic efficiency test systems - Experience in rig/laboratory based technical test and evaluation processes in the field of Power Electronic systems Experience Required: - Qualifications in Electrical Engineering. - Prior Test Engineer experience within the automotive industry Experience Preferred: - Strong understanding of data acquisition systems and instrumentation. - Experience in test data management and automation of test reporting. - Experience with CAN protocols - Proven ability to maintain and update existing test systems and frameworks, particularly those involving AVL Puma equipment. - Desire to further develop your own and your teams technical understanding in the field - Ability to explain test methodologies and facility capabilities - A good understanding of laboratory equipment capability and flexibility - Good activity execution skills - Ability to communicate and influence at operational level - Experience working in and technically contributing within a Power Electronic engineering environment Additional information: This role is based within Warwick University and supports activities for the University, our automotive client and third parties. As a technically competent automation lead, you will be responsible for implementing and maintaining the test data structure, including test data, automation scripts, and control scripts for all test programs in the APRL test facilities. This role also involves troubleshooting issues and creating detailed test reports. Additionally, you will be required to promote the facility at external events and work with the business team to develop the customer base. This includes engaging with internal client teams, university partners, and promoting the test capabilities more widely within the industry to third parties. This role is on a contract basis and is Inside IR35. Initial 4-month period with potential for yearly renewal thereafter. The services advertised by Premea Limited for this vacancy are those of an Employment business.
Web Operations Engineer - Digital SaaS Platform, .net, Cloud, CI/CD, Infrastructure, Scalability - London/Hybrid - Perm - 65k Plus benefits My client - Global E-commerce company - are seeking to recruit an experienced Web Operations Engineer to join their team. This is an exciting time to join as they are going through an expansion therefore an opportunity to progress. In this role you will be responsible for the reliability, scalability and performance of the company's digital platform and infrastructure. You will lead a small team of engineers, plus assist in the management of our external Azure Managed Service Providers. Reporting to the Head of Engineering, you will be responsible for improving and optimising our Azure platform. Incident and problem management, DR, release management, manage observability tools (Datadog) and improve the developer experience and tools, the role would be ideal role for a .net developer who wants to get more involved in cloud/Dev ops. Duties include: SRE Strategy and Vision: Define and implement the overall strategy for SRE to align with organisational goals, balancing reliability, scalability and development velocity. Service Uptime: Ensure systems and services meet agreed-upon service level agreements (SLAs) and SLOs for uptime and performance. Incident Management: Lead efforts to establish effective incident response protocols, including detection, triage, resolution, and post-incident reviews. Disaster Recovery: Oversee the development and testing of disaster recovery plans and procedures. Infrastructure as Code: Drive adoption and best practices for automation, ensuring repeatability and consistency in infrastructure provisioning. CI/CD Pipeline Optimisation: Ensure seamless integration and delivery pipelines to support development and deployment at scale. Observability: Ensure comprehensive monitoring, logging, and alerting systems are in place to track the health and performance of systems. Incident Resolution: Lead and coordinate major incident responses, ensuring swift recovery while minimizing impact. Root Cause Analysis: Oversee post-mortem processes to identify root causes, document lessons learned, and implement preventive measures. Looking for candidates with similar experience with the following: Ideally background in .net development as you will be resolving incidents and working with the developers to fix code problems Web operations engineering exp Exp of working with 3rd party Infrastructure Management (Azure MSPs) Experienced with .NET technology - ideally Experienced at working with large scale codebase platforms SRE Practices and Principles Automation and Tooling Monitoring & Observability Performance Optimisation Incident & DR Management Proven experience in scaling infrastructure Excellent communication skills both verbal and written Strong organisational expertise and the ability to effectively multi-task Strategic thinker Data driven decision maker Security & Compliance - ideally Cloud Native Architectures (eg: Kubernetes, Docker) - ideally Cloud Certifications - ideally Excellent benefits, training and career progression. Web Operations Engineer - Digital SaaS Platform, .net, Cloud, CI/CD, Infrastructure, Scalability - London/Hybrid - Perm - 65k Plus benefits
Jan 23, 2025
Full time
Web Operations Engineer - Digital SaaS Platform, .net, Cloud, CI/CD, Infrastructure, Scalability - London/Hybrid - Perm - 65k Plus benefits My client - Global E-commerce company - are seeking to recruit an experienced Web Operations Engineer to join their team. This is an exciting time to join as they are going through an expansion therefore an opportunity to progress. In this role you will be responsible for the reliability, scalability and performance of the company's digital platform and infrastructure. You will lead a small team of engineers, plus assist in the management of our external Azure Managed Service Providers. Reporting to the Head of Engineering, you will be responsible for improving and optimising our Azure platform. Incident and problem management, DR, release management, manage observability tools (Datadog) and improve the developer experience and tools, the role would be ideal role for a .net developer who wants to get more involved in cloud/Dev ops. Duties include: SRE Strategy and Vision: Define and implement the overall strategy for SRE to align with organisational goals, balancing reliability, scalability and development velocity. Service Uptime: Ensure systems and services meet agreed-upon service level agreements (SLAs) and SLOs for uptime and performance. Incident Management: Lead efforts to establish effective incident response protocols, including detection, triage, resolution, and post-incident reviews. Disaster Recovery: Oversee the development and testing of disaster recovery plans and procedures. Infrastructure as Code: Drive adoption and best practices for automation, ensuring repeatability and consistency in infrastructure provisioning. CI/CD Pipeline Optimisation: Ensure seamless integration and delivery pipelines to support development and deployment at scale. Observability: Ensure comprehensive monitoring, logging, and alerting systems are in place to track the health and performance of systems. Incident Resolution: Lead and coordinate major incident responses, ensuring swift recovery while minimizing impact. Root Cause Analysis: Oversee post-mortem processes to identify root causes, document lessons learned, and implement preventive measures. Looking for candidates with similar experience with the following: Ideally background in .net development as you will be resolving incidents and working with the developers to fix code problems Web operations engineering exp Exp of working with 3rd party Infrastructure Management (Azure MSPs) Experienced with .NET technology - ideally Experienced at working with large scale codebase platforms SRE Practices and Principles Automation and Tooling Monitoring & Observability Performance Optimisation Incident & DR Management Proven experience in scaling infrastructure Excellent communication skills both verbal and written Strong organisational expertise and the ability to effectively multi-task Strategic thinker Data driven decision maker Security & Compliance - ideally Cloud Native Architectures (eg: Kubernetes, Docker) - ideally Cloud Certifications - ideally Excellent benefits, training and career progression. Web Operations Engineer - Digital SaaS Platform, .net, Cloud, CI/CD, Infrastructure, Scalability - London/Hybrid - Perm - 65k Plus benefits
We're on the lookout for a Welding Quality Inspector to join our well established and respected client based in Loughborough on a full time, permanent basis. Salary: 16.46 per hour Hours: 07:45 - 16:45 Monday - Thursday and 07:45 - 14:15 on Friday (40 hours per week) Benefits: Company pension scheme. Salary sacrifice scheme. Access to Company Life Assurance worth 3 x Salary. Access to company We Care scheme which includes 24/7 online GP appointments, health, financial and well being support. Free parking The Role: To provide basic technical welding expertise and assist the Welding Manager by supervising / overseeing assigned welding and welding-related inspection activities. Assist in ensuring all relevant 3rd party accreditation's such as BS EN 3834-2, ISO 9001 and Factory Production Control according to EN 1090-2 are maintained at up to EXC 3 levels overseen by the Welding Manager. Key Responsibilities: Provide technical expertise for all workshop, sub-contract and off-site welding activities up to EXC 2 requirements overseen by the Welding Manager. Support the Welding Manager on essential Weld Procedure Specifications and Weld Procedure Specification Qualification testing according to national standards. Ensure welder approvals are maintained in line with relevant national and international standards. Assist in managing all welding processes, ensuring they are being performed to a satisfactory standard and compliant with the correct contractual specification. Assist Project / Contract Managers and other management with lead customer / 3rd party welding/quality audits. Continuous review of welding activities, paying particular attention to high-specification projects, and report to project and contract managers on weld quality. Ensure traceability is maintained throughout welding activities and appropriate records are maintained. Resolve welding and quality issues raised during fabrication to ensure factory welding activities are satisfactory. Take responsibility for all fabrication quality control activities including NDT and visual inspection. Review customer specifications, ensuring company can comply and advise gap analysis as required. Offer technical advice and advise on tenders and enquiries, including practicalities of proposed welding. Attend contract and project launches to advise on welding requirements. Ensure relevant weld quality documents are maintained. Manage weld mapping as required. When required, assist project and contract managers by liaising with customer design and engineering teams over weld requirements. Ensure the QMS systems for verification activities are recorded and maintained in a professional manner such as welder's traceability sheets. Essential Requirements: Basic technical knowledge in welding and allied processes relevant to the assigned tasks which shall be attained by a combination of theoretical knowledge, training and/or experience. Relevant training and qualifications to meet coded welding standards as set out by government agencies, British and international standards and professional and technical associations such as BCSA RWC course. If you are looking for the next step in your career with a well-established and respected local company, then apply for this role now! S14 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.
Jan 23, 2025
Full time
We're on the lookout for a Welding Quality Inspector to join our well established and respected client based in Loughborough on a full time, permanent basis. Salary: 16.46 per hour Hours: 07:45 - 16:45 Monday - Thursday and 07:45 - 14:15 on Friday (40 hours per week) Benefits: Company pension scheme. Salary sacrifice scheme. Access to Company Life Assurance worth 3 x Salary. Access to company We Care scheme which includes 24/7 online GP appointments, health, financial and well being support. Free parking The Role: To provide basic technical welding expertise and assist the Welding Manager by supervising / overseeing assigned welding and welding-related inspection activities. Assist in ensuring all relevant 3rd party accreditation's such as BS EN 3834-2, ISO 9001 and Factory Production Control according to EN 1090-2 are maintained at up to EXC 3 levels overseen by the Welding Manager. Key Responsibilities: Provide technical expertise for all workshop, sub-contract and off-site welding activities up to EXC 2 requirements overseen by the Welding Manager. Support the Welding Manager on essential Weld Procedure Specifications and Weld Procedure Specification Qualification testing according to national standards. Ensure welder approvals are maintained in line with relevant national and international standards. Assist in managing all welding processes, ensuring they are being performed to a satisfactory standard and compliant with the correct contractual specification. Assist Project / Contract Managers and other management with lead customer / 3rd party welding/quality audits. Continuous review of welding activities, paying particular attention to high-specification projects, and report to project and contract managers on weld quality. Ensure traceability is maintained throughout welding activities and appropriate records are maintained. Resolve welding and quality issues raised during fabrication to ensure factory welding activities are satisfactory. Take responsibility for all fabrication quality control activities including NDT and visual inspection. Review customer specifications, ensuring company can comply and advise gap analysis as required. Offer technical advice and advise on tenders and enquiries, including practicalities of proposed welding. Attend contract and project launches to advise on welding requirements. Ensure relevant weld quality documents are maintained. Manage weld mapping as required. When required, assist project and contract managers by liaising with customer design and engineering teams over weld requirements. Ensure the QMS systems for verification activities are recorded and maintained in a professional manner such as welder's traceability sheets. Essential Requirements: Basic technical knowledge in welding and allied processes relevant to the assigned tasks which shall be attained by a combination of theoretical knowledge, training and/or experience. Relevant training and qualifications to meet coded welding standards as set out by government agencies, British and international standards and professional and technical associations such as BCSA RWC course. If you are looking for the next step in your career with a well-established and respected local company, then apply for this role now! S14 About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.
NES Fircroft are working alongside a global chemical company who are looking to add a Technical Safety and Facilities Engineer to their Aberdeen Office. This role is available on a permanent basis. Job Role: This role is to provide Technical Safety and Facilities Engineering related competence and guidance to the asset. The Technical Safety and Facilities Engineer will be responsible for improving and maintaining awareness of technical/process safety and major accident hazard risk at all levels within the business. The role will provide specialist approval authority for Plant Modifications with significant process safety impact to ensure robustness of management of change process. Principle Accountabilities: Strong, demonstrable SHE leadership within the office environment and onsite; Lead the planning and implementation of the local Process Hazards Analysis programmes including chairing PHAs and/or identifying appropriate resource to chair; Lead LOPAs (Level of Protection Analysis), HAZOP (Hazard and Operability Study) and and HAZID (Hazard Identification) reviews (in response to Asset or Project demand; Lead root cause investigations for process safety related incidents making considered recommendations to Asset Management addressing both immediate and underlying/root causes; Identify opportunities to improve SHE, availability, variable cost and fixed cost; Prepare detailed project study reports to ensure generation of accurate project proposals; Support the review and update of the local area COMAH and Offshore Safety Case reports to meet legislative requirements; Coach/mentor less experienced engineers to ensure technical safety issues are addressed as part of design and operational processes; Act as focal point for the Management of Change process. Special Features: Participation in the incident management team as required. Travel to Offshore Platforms or remote onshore sites to provide technical support. Periods of inconvenience to support planned and unplanned outages Qualifications and Experience: Chemical engineering Degree with or working towards a Postgraduate Qualification in Safety and Risk Management. Chartered Engineer or actively working to achieve chartered status 10+ years' experience including experience of Oil & Gas, Refining or Chemical Industries Demonstrable experience of providing Technical Safety Engineering support to on and offshore operations, including subsea and onshore overland pipelines. Significant experience of safety and risk assessment methods and safety management. Experienced in leading HAZOPs and PHAs. Proficient with management of change processes. Excellent communication skills with the ability to create relationships with stakeholders and 3rd party specialists. Up to date knowledge of Offshore and Onshore Legislation and Regulations. Strong awareness of human factors influence on process safety If you are interested in this position, please forward your updated CV to With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Jan 23, 2025
Full time
NES Fircroft are working alongside a global chemical company who are looking to add a Technical Safety and Facilities Engineer to their Aberdeen Office. This role is available on a permanent basis. Job Role: This role is to provide Technical Safety and Facilities Engineering related competence and guidance to the asset. The Technical Safety and Facilities Engineer will be responsible for improving and maintaining awareness of technical/process safety and major accident hazard risk at all levels within the business. The role will provide specialist approval authority for Plant Modifications with significant process safety impact to ensure robustness of management of change process. Principle Accountabilities: Strong, demonstrable SHE leadership within the office environment and onsite; Lead the planning and implementation of the local Process Hazards Analysis programmes including chairing PHAs and/or identifying appropriate resource to chair; Lead LOPAs (Level of Protection Analysis), HAZOP (Hazard and Operability Study) and and HAZID (Hazard Identification) reviews (in response to Asset or Project demand; Lead root cause investigations for process safety related incidents making considered recommendations to Asset Management addressing both immediate and underlying/root causes; Identify opportunities to improve SHE, availability, variable cost and fixed cost; Prepare detailed project study reports to ensure generation of accurate project proposals; Support the review and update of the local area COMAH and Offshore Safety Case reports to meet legislative requirements; Coach/mentor less experienced engineers to ensure technical safety issues are addressed as part of design and operational processes; Act as focal point for the Management of Change process. Special Features: Participation in the incident management team as required. Travel to Offshore Platforms or remote onshore sites to provide technical support. Periods of inconvenience to support planned and unplanned outages Qualifications and Experience: Chemical engineering Degree with or working towards a Postgraduate Qualification in Safety and Risk Management. Chartered Engineer or actively working to achieve chartered status 10+ years' experience including experience of Oil & Gas, Refining or Chemical Industries Demonstrable experience of providing Technical Safety Engineering support to on and offshore operations, including subsea and onshore overland pipelines. Significant experience of safety and risk assessment methods and safety management. Experienced in leading HAZOPs and PHAs. Proficient with management of change processes. Excellent communication skills with the ability to create relationships with stakeholders and 3rd party specialists. Up to date knowledge of Offshore and Onshore Legislation and Regulations. Strong awareness of human factors influence on process safety If you are interested in this position, please forward your updated CV to With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Locations Sainsbury's Supermarkets Ltd, London, Greater London, EC1N 2HT, GB Closing Date 01/02/2025, 02:11 PM Full Time or Part Time Full time Contract Type Permanent Advertised Salary Competitive Plus Benefits We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you'll realise that ours is a modern software engineering environment because it has to be. We've made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech. About the team In Finance Tech we have goals to streamline financial operations through automation, integration and ensure we have robust security and compliance to protect our financial data. As part of our team, you would be working with a cross-functional team that is responsible for software development with 3rd parties, maintaining, and optimising cloud-based SaaS applications that help drive the financial operations of Sainsbury's. Additionally, you would work with the Product team to support the Finance Transformation stakeholders. This is an exciting opportunity to make a significant impact on our financial operations. What you'll do You will play a central role in the critical transformation of technology delivery, working closely with internal and external teams in a matrix organisation to achieve Sainsbury's business strategy. With a focus on delivering services that meet customer and colleague requirements, you will contribute to the service strategies for respective products/functional areas, ensuring alignment with the Sainsbury's Tech operating framework and technology principles. Your responsibilities include driving a culture of personal accountability and ownership, coaching others to understand technical approaches, building collaborative relationships with stakeholders, managing budgets and finances for change and run activities, ensuring technical assurance and delivery, as well as overseeing service and risk management activities to ensure high-quality service provision and continuous improvement. By utilising your strong leadership skills and technical expertise, you will drive innovation, manage third-party suppliers, and navigate the complex landscape of technology to deliver valuable outcomes for the organisation and its customers. Who you are As a Technology Manager for Sainsbury's Tech, you are a highly experienced professional with a proven track record in leading and transforming Technology delivery. With your extensive knowledge of large-scale third-party technology suppliers and product portfolios, product and vendor selection procedures, Agile and waterfall delivery practices, and service management frameworks, including ITIL, you play a critical role in assuring the technology service and delivery provision for your tower. Your strong leadership skills, coupled with your ability to build collaborative relationships and drive a culture of personal accountability, enable you to effectively lead and coach internal and external engineering teams to deliver changes and enhancements to products at pace. You demonstrate a deep understanding of technology concepts and possess excellent commercial acumen, allowing you to drive continuous improvement and ensure the delivery of fit-for-purpose, innovative infrastructure and applications. Your strong communication and influencing skills, along with your ability to navigate ambiguity and make informed decisions, contribute to the overall success of Sainsbury's Tech and the achievement of the business strategy. We are committed to being a truly inclusive retailer so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Jan 23, 2025
Full time
Locations Sainsbury's Supermarkets Ltd, London, Greater London, EC1N 2HT, GB Closing Date 01/02/2025, 02:11 PM Full Time or Part Time Full time Contract Type Permanent Advertised Salary Competitive Plus Benefits We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you'll realise that ours is a modern software engineering environment because it has to be. We've made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech. About the team In Finance Tech we have goals to streamline financial operations through automation, integration and ensure we have robust security and compliance to protect our financial data. As part of our team, you would be working with a cross-functional team that is responsible for software development with 3rd parties, maintaining, and optimising cloud-based SaaS applications that help drive the financial operations of Sainsbury's. Additionally, you would work with the Product team to support the Finance Transformation stakeholders. This is an exciting opportunity to make a significant impact on our financial operations. What you'll do You will play a central role in the critical transformation of technology delivery, working closely with internal and external teams in a matrix organisation to achieve Sainsbury's business strategy. With a focus on delivering services that meet customer and colleague requirements, you will contribute to the service strategies for respective products/functional areas, ensuring alignment with the Sainsbury's Tech operating framework and technology principles. Your responsibilities include driving a culture of personal accountability and ownership, coaching others to understand technical approaches, building collaborative relationships with stakeholders, managing budgets and finances for change and run activities, ensuring technical assurance and delivery, as well as overseeing service and risk management activities to ensure high-quality service provision and continuous improvement. By utilising your strong leadership skills and technical expertise, you will drive innovation, manage third-party suppliers, and navigate the complex landscape of technology to deliver valuable outcomes for the organisation and its customers. Who you are As a Technology Manager for Sainsbury's Tech, you are a highly experienced professional with a proven track record in leading and transforming Technology delivery. With your extensive knowledge of large-scale third-party technology suppliers and product portfolios, product and vendor selection procedures, Agile and waterfall delivery practices, and service management frameworks, including ITIL, you play a critical role in assuring the technology service and delivery provision for your tower. Your strong leadership skills, coupled with your ability to build collaborative relationships and drive a culture of personal accountability, enable you to effectively lead and coach internal and external engineering teams to deliver changes and enhancements to products at pace. You demonstrate a deep understanding of technology concepts and possess excellent commercial acumen, allowing you to drive continuous improvement and ensure the delivery of fit-for-purpose, innovative infrastructure and applications. Your strong communication and influencing skills, along with your ability to navigate ambiguity and make informed decisions, contribute to the overall success of Sainsbury's Tech and the achievement of the business strategy. We are committed to being a truly inclusive retailer so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
With over 60 years of history, Pizza Hut has become the world's largest pizza company, with 18,000+ stores across 100 countries. We're proud to be an International Operating Market of nearly 1,300 Pizza Huts across the UK, Ireland, France, and Canada. At Pizza Hut, our North Star is to be the top pizza choice, bringing people together through the joy of pizza. We're passionate about delivering extraordinary experiences to our beloved customers, keeping our team members happy, and collaborating with our franchisees who operate across 500 Delivery and Restaurant Huts in the UK and Ireland. As part of the YUM! Brands family, which includes KFC, Taco Bell, and The Habit Burger Grill, Pizza Hut proudly stands alongside the largest restaurant group worldwide. Together, we strive for culinary excellence and unmatched dining experiences, whether in our restaurants or at home. The Head of Restaurant Technology is responsible for leading a team in managing and enhancing Pizza Hut core technology systems, including POS, data, and help desk solutions in the United Kingdom, Ireland, and France. This role is key to driving innovation across both physical and digital platforms (phygital), ensuring seamless integration to improve customer experience and operational efficiency. The position will lead major national initiatives such as back of house technology review and the 2026 pan-UK technology rollouts, working closely with third-party suppliers to minimize downtime and optimize system performance. In addition to overseeing day-to-day restaurant tech operations, the role includes facilitating franchisee communications through the Digitech Committee, ensuring alignment across stakeholders. The successful candidate will also be responsible for data management practices and their integration into broader business strategies. This role requires strong leadership, proactive problem-solving, and the ability to manage both in-house teams and external partners effectively. This role requires excellent leadership and team management skills. The successful candidate will be able to lead, mentor, and develop a small team of direct reports, fostering a culture of high performance, continuous improvement, and supporting professional growth within the team. Key Responsibilities Technology Infrastructure Development & Evolution Lead the development and optimization of the Maverick suite , enhancing phygital features that integrate physical and digital customer interactions. Lead the digi-tech transformation in France, bringing franchises and cross-functional partners on the journey to implement the new digi-tech stack. Spearhead POS initiatives and the development roadmap, including Zonal Connect rollouts. Oversee the scoping and implementation of Windows OS upgrades and other audit-initiated programmes. Partner with Global/Yum! DigiTech team to develop and introduce best practice technology to the market. Supplier & 3rd Party Management Accountability over 3rd-party strategic supplier relationships and technologies such as Dragontail , Fourth , and Zonal , ensuring they meet business requirements. Lead team to ensure proactive and reactive responses to restaurant technology issues, minimizing downtime across all locations. Assume accountability to ensure all systems are scalable, cost-effective, and meet both operational needs and innovation goals. Franchisee Communication & Leadership Act as the primary liaison for franchisee technology communications, leading technology-related forums (i.e., Zero Incidents Committee 'ZINC') and franchisee councils. Chair the Digitech Committee , ensuring alignment between corporate and franchise technology goals and best practices. Data Management & Integration Lead team to ensure restaurant-level data operations, ensuring efficient data capture and reporting unless escalated to global/IOM data systems. Collaborate with the analytics and IT teams to ensure that data management supports broader business strategies. Requirements Strong understanding of software architecture principles/patterns and/or strong strategic skills. Experience with POS systems and back of house system integrations. Excellent communication and interpersonal skills; experience of working with franchisees is a big advantage. Strong problem-solving skills with a focus on attention to detail, yet also leading with ambiguity. Desire to achieve breakthrough results through continuous drive for improvement. Excellent leadership and communication skills, particularly in leading franchisee forums and cross-functional teams. Strong problem-solving skills with a proactive approach to incident and risk management, including an eye toward continuous process improvement, and the ability to innovate and simplify both technology and project management processes. Preferred Qualifications Ideally 8+ years of experience in backend systems and software engineering, within the food and beverage or retail sectors. Proven franchise experience either in a technology function or another relevant role is preferred. 3+ years of experience in leading teams to ABR and strong commercial acumen. Ideally a level of higher education or diploma in a Digital and/or technology-related field. Working Relationships Line manager: Chief Digital & Technology Officer Digital & Technology Teams across Pizza Hut IOM, Global and Yum! including PHD&T Pizza Hut IOM Senior Leadership and Leadership Teams Pizza Hut Franchise Partners and Above Restaurant Leaders This role is based out of our Restaurant Support Centre in Central London, with a minimum of 1 day per week in the RSC required. As Pizza Hut is a franchise business, you may be required to attend franchisee offices and other locations from time to time. There will be events throughout the year that will take place in London including (but not limited to) RSC days, Functional team meetings / 121s and supporting with market visits.
Jan 23, 2025
Full time
With over 60 years of history, Pizza Hut has become the world's largest pizza company, with 18,000+ stores across 100 countries. We're proud to be an International Operating Market of nearly 1,300 Pizza Huts across the UK, Ireland, France, and Canada. At Pizza Hut, our North Star is to be the top pizza choice, bringing people together through the joy of pizza. We're passionate about delivering extraordinary experiences to our beloved customers, keeping our team members happy, and collaborating with our franchisees who operate across 500 Delivery and Restaurant Huts in the UK and Ireland. As part of the YUM! Brands family, which includes KFC, Taco Bell, and The Habit Burger Grill, Pizza Hut proudly stands alongside the largest restaurant group worldwide. Together, we strive for culinary excellence and unmatched dining experiences, whether in our restaurants or at home. The Head of Restaurant Technology is responsible for leading a team in managing and enhancing Pizza Hut core technology systems, including POS, data, and help desk solutions in the United Kingdom, Ireland, and France. This role is key to driving innovation across both physical and digital platforms (phygital), ensuring seamless integration to improve customer experience and operational efficiency. The position will lead major national initiatives such as back of house technology review and the 2026 pan-UK technology rollouts, working closely with third-party suppliers to minimize downtime and optimize system performance. In addition to overseeing day-to-day restaurant tech operations, the role includes facilitating franchisee communications through the Digitech Committee, ensuring alignment across stakeholders. The successful candidate will also be responsible for data management practices and their integration into broader business strategies. This role requires strong leadership, proactive problem-solving, and the ability to manage both in-house teams and external partners effectively. This role requires excellent leadership and team management skills. The successful candidate will be able to lead, mentor, and develop a small team of direct reports, fostering a culture of high performance, continuous improvement, and supporting professional growth within the team. Key Responsibilities Technology Infrastructure Development & Evolution Lead the development and optimization of the Maverick suite , enhancing phygital features that integrate physical and digital customer interactions. Lead the digi-tech transformation in France, bringing franchises and cross-functional partners on the journey to implement the new digi-tech stack. Spearhead POS initiatives and the development roadmap, including Zonal Connect rollouts. Oversee the scoping and implementation of Windows OS upgrades and other audit-initiated programmes. Partner with Global/Yum! DigiTech team to develop and introduce best practice technology to the market. Supplier & 3rd Party Management Accountability over 3rd-party strategic supplier relationships and technologies such as Dragontail , Fourth , and Zonal , ensuring they meet business requirements. Lead team to ensure proactive and reactive responses to restaurant technology issues, minimizing downtime across all locations. Assume accountability to ensure all systems are scalable, cost-effective, and meet both operational needs and innovation goals. Franchisee Communication & Leadership Act as the primary liaison for franchisee technology communications, leading technology-related forums (i.e., Zero Incidents Committee 'ZINC') and franchisee councils. Chair the Digitech Committee , ensuring alignment between corporate and franchise technology goals and best practices. Data Management & Integration Lead team to ensure restaurant-level data operations, ensuring efficient data capture and reporting unless escalated to global/IOM data systems. Collaborate with the analytics and IT teams to ensure that data management supports broader business strategies. Requirements Strong understanding of software architecture principles/patterns and/or strong strategic skills. Experience with POS systems and back of house system integrations. Excellent communication and interpersonal skills; experience of working with franchisees is a big advantage. Strong problem-solving skills with a focus on attention to detail, yet also leading with ambiguity. Desire to achieve breakthrough results through continuous drive for improvement. Excellent leadership and communication skills, particularly in leading franchisee forums and cross-functional teams. Strong problem-solving skills with a proactive approach to incident and risk management, including an eye toward continuous process improvement, and the ability to innovate and simplify both technology and project management processes. Preferred Qualifications Ideally 8+ years of experience in backend systems and software engineering, within the food and beverage or retail sectors. Proven franchise experience either in a technology function or another relevant role is preferred. 3+ years of experience in leading teams to ABR and strong commercial acumen. Ideally a level of higher education or diploma in a Digital and/or technology-related field. Working Relationships Line manager: Chief Digital & Technology Officer Digital & Technology Teams across Pizza Hut IOM, Global and Yum! including PHD&T Pizza Hut IOM Senior Leadership and Leadership Teams Pizza Hut Franchise Partners and Above Restaurant Leaders This role is based out of our Restaurant Support Centre in Central London, with a minimum of 1 day per week in the RSC required. As Pizza Hut is a franchise business, you may be required to attend franchisee offices and other locations from time to time. There will be events throughout the year that will take place in London including (but not limited to) RSC days, Functional team meetings / 121s and supporting with market visits.
