Customer Success Manager (Digital) - West Midlands base with 3 days per week on-site /customer sites - to 55K + benefits Our client, a major provider of food, hospitality and support services have an exciting opportunity for a Digital Success Manager to be responsible for driving the digital strategy across the company and to customers. Your role will be to ensure the successful adoption, implementation, and ongoing satisfaction across the sector for both clients and customers with digital products, services and solutions. The role will involve a combination of customer relationship management, technical expertise, and strategic planning. You will be the lead advocate for our award-winning digital solutions with multiple features in a growing number of outlets. We are looking for a customer success management/delivery professional who has delivered exceptional customer satisfaction through digital products/SaaS, ideally in a hospitality/retail/FMCG/food & beverage business. Ideally you will demonstrate: Experience of driving customer success of a digital product (such as mobile app/POS/Kiosks/AI tray scanning) in a hospitality, food & beverage, FMCG, or retail business Experience of working across multiple business areas and managing relationships at a senior level with stakeholders and customers Experienced & enthusiastic in App or Digital Product development / implementation A great team player who is passionate about excellence in customer experience. Excellent written and oral communication skills You are a self-starter, able to work autonomously and driven to achieve results. Excellent influence and persuasion skills. Please note: the role will require a minimum of one day per week at the head office plus up to 2 further days per week on customer sites. Please apply with CV to be considered.
Dec 13, 2024
Full time
Customer Success Manager (Digital) - West Midlands base with 3 days per week on-site /customer sites - to 55K + benefits Our client, a major provider of food, hospitality and support services have an exciting opportunity for a Digital Success Manager to be responsible for driving the digital strategy across the company and to customers. Your role will be to ensure the successful adoption, implementation, and ongoing satisfaction across the sector for both clients and customers with digital products, services and solutions. The role will involve a combination of customer relationship management, technical expertise, and strategic planning. You will be the lead advocate for our award-winning digital solutions with multiple features in a growing number of outlets. We are looking for a customer success management/delivery professional who has delivered exceptional customer satisfaction through digital products/SaaS, ideally in a hospitality/retail/FMCG/food & beverage business. Ideally you will demonstrate: Experience of driving customer success of a digital product (such as mobile app/POS/Kiosks/AI tray scanning) in a hospitality, food & beverage, FMCG, or retail business Experience of working across multiple business areas and managing relationships at a senior level with stakeholders and customers Experienced & enthusiastic in App or Digital Product development / implementation A great team player who is passionate about excellence in customer experience. Excellent written and oral communication skills You are a self-starter, able to work autonomously and driven to achieve results. Excellent influence and persuasion skills. Please note: the role will require a minimum of one day per week at the head office plus up to 2 further days per week on customer sites. Please apply with CV to be considered.
Kiosk Manager £23,000 - £25,000 + Bonus Scheme Westfield, Stratford and White City/ Hybrid The Role Beard Surgeon specialises in fragranced grooming products that allow our customers to SMELL Good, LOOK GOOD, and FEEL good. We are rapidly asserting dominance in men's luxury grooming, marking our success by deploying our 4th new kiosks across the UK this year. In this role, you ll be at the forefront of our brand, overseeing the overall performance and success of the kiosk. This role involves strategic planning, operational management, financial oversight, and ensuring that our kiosks meet company standards and objectives Note: The role is based at Beard Surgeon kiosk locations. Westfield, Stratford and White City. Key Responsibilities: Develop and implement strategies to achieve sales targets and boost profitability. Support sales activities and motivate the team to meet and exceed goals. Oversee recruitment, training, and development of kiosk staff. Monitor sales performance and make data-driven decisions to enhance results. Manage budgets and control costs to meet financial objectives. Address and resolve escalated customer complaints effectively. Foster a positive work environment and encourage team collaboration. Prepare and present performance reports to senior leadership. The Company Beard Surgeon offers a range of natural, nourishing products enriched with ingredients that repair and activate hair follicles, promoting accelerated hair growth. Their scented oils provide a smooth, soft, and shiny beard, making customers stand out. They are known for being the top choice for scented hair and beard oils with worldwide delivery. The Benefits: Competitive salary starting at £23,000, rising to £25,000 after a successful 3-month probation. Performance bonus scheme (2-5% of kiosk revenue) and up to 10% personal bonus. Opportunity to become a franchise owner. Work from home one day per week. Flexible working schedule, including rotating weekend shifts. The Person Preferably holds a degree in business or retail management. 2+ years of retail management experience preferred. Demonstrated leadership and organisational abilities. Strong communication and problem-solving skills. Proven success in meeting sales targets and managing budgets. Flexible to travel between kiosks and work varied hours, including weekends. Comfortable standing for long periods. If you re ready to take on this exciting challenge, we d love to hear from you. Apply today!
Dec 11, 2024
Full time
Kiosk Manager £23,000 - £25,000 + Bonus Scheme Westfield, Stratford and White City/ Hybrid The Role Beard Surgeon specialises in fragranced grooming products that allow our customers to SMELL Good, LOOK GOOD, and FEEL good. We are rapidly asserting dominance in men's luxury grooming, marking our success by deploying our 4th new kiosks across the UK this year. In this role, you ll be at the forefront of our brand, overseeing the overall performance and success of the kiosk. This role involves strategic planning, operational management, financial oversight, and ensuring that our kiosks meet company standards and objectives Note: The role is based at Beard Surgeon kiosk locations. Westfield, Stratford and White City. Key Responsibilities: Develop and implement strategies to achieve sales targets and boost profitability. Support sales activities and motivate the team to meet and exceed goals. Oversee recruitment, training, and development of kiosk staff. Monitor sales performance and make data-driven decisions to enhance results. Manage budgets and control costs to meet financial objectives. Address and resolve escalated customer complaints effectively. Foster a positive work environment and encourage team collaboration. Prepare and present performance reports to senior leadership. The Company Beard Surgeon offers a range of natural, nourishing products enriched with ingredients that repair and activate hair follicles, promoting accelerated hair growth. Their scented oils provide a smooth, soft, and shiny beard, making customers stand out. They are known for being the top choice for scented hair and beard oils with worldwide delivery. The Benefits: Competitive salary starting at £23,000, rising to £25,000 after a successful 3-month probation. Performance bonus scheme (2-5% of kiosk revenue) and up to 10% personal bonus. Opportunity to become a franchise owner. Work from home one day per week. Flexible working schedule, including rotating weekend shifts. The Person Preferably holds a degree in business or retail management. 2+ years of retail management experience preferred. Demonstrated leadership and organisational abilities. Strong communication and problem-solving skills. Proven success in meeting sales targets and managing budgets. Flexible to travel between kiosks and work varied hours, including weekends. Comfortable standing for long periods. If you re ready to take on this exciting challenge, we d love to hear from you. Apply today!
Are you ready to rethink your routine? We're looking for a Head of Retail (Sales) to be responsible for and oversee the overall sales strategy and performance of our retail division. Reporting into our Retail Director, the Head of Retail (Sales) will drive sales growth and ensure the retail network aligns with the company's business objectives. The role focuses on maximising profitability, enhancing the customer experience, and leading our Retail Sales Managers and teams to deliver consistent performance across all store locations and markets. Location: Field Based - regular travel to all markets expected Welcome to Trinny London! Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. Our Values We live by three core values: we bring fearless passion, we act with smart intent, and we all wear yellow together. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration. The Role Your daily to-dos might look like this: Strategic Planning Develop and implement comprehensive sales strategies to achieve and exceed retail sales targets. Regularly analyse sales performance data to identify trends, challenges, and opportunities for improvement and use this data to inform decision-making and optimise sales strategies. Analyse market trends and the competitive landscape to identify opportunities for growth and optimisation. Set clear sales goals and objectives for Regional Sales Managers, ensuring alignment with the overall retail strategy objectives. Maximise sales opportunities with promotional activations across the business, in liaison with the Marketing team. Set budgets for team engagement incentives in liaison with Regional Sales Managers. Ensure commercial information is translated effectively to the Retail Director regularly - i.e. team performance, business initiatives, etc. Work cross-functionally, representing Retail Sales with relevant departments such as Commercial and Marketing. Sales Performance Oversee sales revenue across all locations. Develop and manage the retail sales budget, monitoring expenses, controlling costs, and ensuring cost-effective operations while achieving revenue targets across all markets. Prepare and present detailed sales reports and business proposals to management, including actionable insights and recommendations. Expectation to exceed forecasts and deliver year-on-year growth, ensuring our stores and departments are achieving their KPI's. Drive P&L success by optimising EBITDA through strategic financial planning, budget management, and cross-functional collaboration. Oversee store stock inventory accuracy, minimising any losses within the stock loss targets, and identify opportunities to optimise and evolve processes. Maintain full compliance (i.e. Health & Safety), ensuring teams adhere to the company processes and policies. Work with department stakeholders to create commercial, visually inspiring, and effective operational environments for our customers and team members. Team Leadership & Development Responsible for the leadership, line-management, and development of the Regional Sales Managers and subsequently the Business Managers across all locations. Foster a positive and collaborative work environment that encourages team growth and morale. Awareness of recruitment across all locations, flagging risk and concerns where appropriate, working closely with the People Team. Foster a sense of 'togetherness' and employee engagement across all teams and markets, ensuring everyone feels valued and supported. Retail Excellence Support our Regional Sales Managers and work with our Head of Training & Retail Operations Team to consistently deliver an excellent retail experience. Build strong relationships with internal and external partners (including host stores) to maximise sales opportunities and ensure retail efficiency. Oversee the planning, execution, and delivery of new store openings. Demonstrate and uphold Trinny London values and behaviours, fostering an inclusive culture and acting as a brand ambassador. These skills will help you go far in this role: Demonstrable experience overseeing a retail sales function within the beauty industry, ideally within the luxury sector. Experience building and implementing retail sales strategies across multiple markets. Experience scaling a brand, uniforming the retail experience. Strong understanding of revenue targets, budgets, sales reports, and business reporting on data. Experience managing a team and recruiting retail store teams across multiple markets. Positive can-do attitude. Organised and cross-collaborative, with a strong attention to detail. Working knowledge of the retail environment within concessions, kiosks, and owned stores. We love to hear from anybody interested in Trinny London! Although it's useful to have the skills listed above, we're always eager to hear from ambitious people looking for their next challenge. Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits: Hybrid and flexible working, with core working hours. 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays). Welcome to Trinny London Starter Stack and swag. Company discount for yourself, your friends, and family. Vitality health scheme, EAP, and Medicash (including dental, optical & audiological care). An annual personal training and development budget. Enhanced family-friendly packages. Pension scheme. Cycle to work scheme. T-Parties = many office socials as well as summer and festive celebrations! Rewards and Recognition Scheme (awarding length of service with gifts, vouchers, and additional annual leave). Equal Opportunities We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We're committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas, and experiences.
Dec 09, 2024
Full time
Are you ready to rethink your routine? We're looking for a Head of Retail (Sales) to be responsible for and oversee the overall sales strategy and performance of our retail division. Reporting into our Retail Director, the Head of Retail (Sales) will drive sales growth and ensure the retail network aligns with the company's business objectives. The role focuses on maximising profitability, enhancing the customer experience, and leading our Retail Sales Managers and teams to deliver consistent performance across all store locations and markets. Location: Field Based - regular travel to all markets expected Welcome to Trinny London! Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. Our Values We live by three core values: we bring fearless passion, we act with smart intent, and we all wear yellow together. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration. The Role Your daily to-dos might look like this: Strategic Planning Develop and implement comprehensive sales strategies to achieve and exceed retail sales targets. Regularly analyse sales performance data to identify trends, challenges, and opportunities for improvement and use this data to inform decision-making and optimise sales strategies. Analyse market trends and the competitive landscape to identify opportunities for growth and optimisation. Set clear sales goals and objectives for Regional Sales Managers, ensuring alignment with the overall retail strategy objectives. Maximise sales opportunities with promotional activations across the business, in liaison with the Marketing team. Set budgets for team engagement incentives in liaison with Regional Sales Managers. Ensure commercial information is translated effectively to the Retail Director regularly - i.e. team performance, business initiatives, etc. Work cross-functionally, representing Retail Sales with relevant departments such as Commercial and Marketing. Sales Performance Oversee sales revenue across all locations. Develop and manage the retail sales budget, monitoring expenses, controlling costs, and ensuring cost-effective operations while achieving revenue targets across all markets. Prepare and present detailed sales reports and business proposals to management, including actionable insights and recommendations. Expectation to exceed forecasts and deliver year-on-year growth, ensuring our stores and departments are achieving their KPI's. Drive P&L success by optimising EBITDA through strategic financial planning, budget management, and cross-functional collaboration. Oversee store stock inventory accuracy, minimising any losses within the stock loss targets, and identify opportunities to optimise and evolve processes. Maintain full compliance (i.e. Health & Safety), ensuring teams adhere to the company processes and policies. Work with department stakeholders to create commercial, visually inspiring, and effective operational environments for our customers and team members. Team Leadership & Development Responsible for the leadership, line-management, and development of the Regional Sales Managers and subsequently the Business Managers across all locations. Foster a positive and collaborative work environment that encourages team growth and morale. Awareness of recruitment across all locations, flagging risk and concerns where appropriate, working closely with the People Team. Foster a sense of 'togetherness' and employee engagement across all teams and markets, ensuring everyone feels valued and supported. Retail Excellence Support our Regional Sales Managers and work with our Head of Training & Retail Operations Team to consistently deliver an excellent retail experience. Build strong relationships with internal and external partners (including host stores) to maximise sales opportunities and ensure retail efficiency. Oversee the planning, execution, and delivery of new store openings. Demonstrate and uphold Trinny London values and behaviours, fostering an inclusive culture and acting as a brand ambassador. These skills will help you go far in this role: Demonstrable experience overseeing a retail sales function within the beauty industry, ideally within the luxury sector. Experience building and implementing retail sales strategies across multiple markets. Experience scaling a brand, uniforming the retail experience. Strong understanding of revenue targets, budgets, sales reports, and business reporting on data. Experience managing a team and recruiting retail store teams across multiple markets. Positive can-do attitude. Organised and cross-collaborative, with a strong attention to detail. Working knowledge of the retail environment within concessions, kiosks, and owned stores. We love to hear from anybody interested in Trinny London! Although it's useful to have the skills listed above, we're always eager to hear from ambitious people looking for their next challenge. Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits: Hybrid and flexible working, with core working hours. 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays). Welcome to Trinny London Starter Stack and swag. Company discount for yourself, your friends, and family. Vitality health scheme, EAP, and Medicash (including dental, optical & audiological care). An annual personal training and development budget. Enhanced family-friendly packages. Pension scheme. Cycle to work scheme. T-Parties = many office socials as well as summer and festive celebrations! Rewards and Recognition Scheme (awarding length of service with gifts, vouchers, and additional annual leave). Equal Opportunities We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves. We're committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas, and experiences.
Are you ready to rethink your routine? We're looking for a Head of Retail (Sales) to be responsible for and oversee the overall sales strategy and performance of our retail division. Reporting into our Retail Director, the Head of Retail (Sales) will drive sales growth and ensure the retail network aligns with the company's business objectives. The role focuses on maximising profitability, enhancing the customer experience, and leading our Retail Sales Managers and teams to deliver consistent performance across all store locations and markets. Location: Field Based - regular travel to all markets expected Welcome to Trinny London! Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands. The Role Your daily to-dos might look like this: Strategic Planning Develop and implement comprehensive sales strategies to achieve and exceed retail sales targets. Regularly analyse sales performance data to identify trends, challenges and opportunities for improvement and use this data to inform decision-making and optimise sales strategies. Analyse market trends and the competitive landscape to identify opportunities for growth and optimisation. Set clear sales goals and objectives for Regional Sales Managers, ensuring alignment with the overall retail strategy objectives. Maximise sales opportunities with promotional activations across the business, in liaison with the Marketing team across all markets. Set budgets for team engagement incentives in liaison with Regional Sales Managers. Ensure commercial information is translated effectively upwards to Retail Director regularly. Work cross-functionally, representing Retail Sales with relevant departments such as Commercial and Marketing. Sales Performance Oversee sales revenue across all locations. Develop and manage the retail sales budget, monitoring expenses, controlling costs, and ensuring cost-effective operations while achieving revenue targets across all markets. Prepare and present detailed sales reports and business proposals to management, including actionable insights and recommendations. Expectation to exceed forecasts and deliver year on year growth. Drive P&L success by optimising EBITDA through strategic financial planning, budget management, and cross-functional collaboration. Oversee store stock inventory accuracy and identify opportunities to optimise and evolve process. Maintain full compliance with Health & Safety and ensure teams adhere to company processes and policies. Work with department stakeholders to create effective operational environments for our customers and team members. Team Leadership & Development Responsible for the leadership, line-management and development of the Regional Sales Managers. Foster a positive and collaborative work environment that encourages team growth and morale. Awareness of recruitment across all locations, flagging risk and concerns where appropriate. Foster a sense of 'togetherness' and employee engagement across all teams and markets. Retail Excellence Support our Regional Sales Managers and work with our Head of Training & Retail Operations Team to consistently deliver an excellent retail experience. Build strong relationships with internal and external partners to maximise sales opportunities and ensure retail efficiency. Oversee the planning, execution and delivery of new store openings. Demonstrate and uphold Trinny London values and behaviours, fostering an inclusive culture. These skills will help you go far in this role: Demonstrable experience overseeing a retail sales function within the beauty industry. Experience building and implementing retail sales strategies across multiple markets. Experience scaling a brand, uniforming the retail experience. Strong understanding of revenue targets, budgets, and sales reports. Experience managing a team and recruiting retail store teams across multiple markets. Positive can-do attitude. Organised and cross collaborative, with a strong attention to detail. Working knowledge of the retail environment within concessions, kiosks and owned stores. Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits: Hybrid and flexible working, with core working hours. 25 days holiday, including Wellbeing Days and Early Finish Fridays. Company discount for yourself, your friends, and family. Vitality health scheme, EAP and Medicash. An annual personal training and development budget. Enhanced family friendly packages. Pension scheme. Cycle to work scheme. T-Parties and office socials. Rewards and Recognition Scheme. Equal Opportunities We celebrate diversity in our customers, our products, and the teams we build. We're committed to equal opportunities and welcome people from all backgrounds.
Dec 09, 2024
Full time
Are you ready to rethink your routine? We're looking for a Head of Retail (Sales) to be responsible for and oversee the overall sales strategy and performance of our retail division. Reporting into our Retail Director, the Head of Retail (Sales) will drive sales growth and ensure the retail network aligns with the company's business objectives. The role focuses on maximising profitability, enhancing the customer experience, and leading our Retail Sales Managers and teams to deliver consistent performance across all store locations and markets. Location: Field Based - regular travel to all markets expected Welcome to Trinny London! Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest-growing beauty brands. The Role Your daily to-dos might look like this: Strategic Planning Develop and implement comprehensive sales strategies to achieve and exceed retail sales targets. Regularly analyse sales performance data to identify trends, challenges and opportunities for improvement and use this data to inform decision-making and optimise sales strategies. Analyse market trends and the competitive landscape to identify opportunities for growth and optimisation. Set clear sales goals and objectives for Regional Sales Managers, ensuring alignment with the overall retail strategy objectives. Maximise sales opportunities with promotional activations across the business, in liaison with the Marketing team across all markets. Set budgets for team engagement incentives in liaison with Regional Sales Managers. Ensure commercial information is translated effectively upwards to Retail Director regularly. Work cross-functionally, representing Retail Sales with relevant departments such as Commercial and Marketing. Sales Performance Oversee sales revenue across all locations. Develop and manage the retail sales budget, monitoring expenses, controlling costs, and ensuring cost-effective operations while achieving revenue targets across all markets. Prepare and present detailed sales reports and business proposals to management, including actionable insights and recommendations. Expectation to exceed forecasts and deliver year on year growth. Drive P&L success by optimising EBITDA through strategic financial planning, budget management, and cross-functional collaboration. Oversee store stock inventory accuracy and identify opportunities to optimise and evolve process. Maintain full compliance with Health & Safety and ensure teams adhere to company processes and policies. Work with department stakeholders to create effective operational environments for our customers and team members. Team Leadership & Development Responsible for the leadership, line-management and development of the Regional Sales Managers. Foster a positive and collaborative work environment that encourages team growth and morale. Awareness of recruitment across all locations, flagging risk and concerns where appropriate. Foster a sense of 'togetherness' and employee engagement across all teams and markets. Retail Excellence Support our Regional Sales Managers and work with our Head of Training & Retail Operations Team to consistently deliver an excellent retail experience. Build strong relationships with internal and external partners to maximise sales opportunities and ensure retail efficiency. Oversee the planning, execution and delivery of new store openings. Demonstrate and uphold Trinny London values and behaviours, fostering an inclusive culture. These skills will help you go far in this role: Demonstrable experience overseeing a retail sales function within the beauty industry. Experience building and implementing retail sales strategies across multiple markets. Experience scaling a brand, uniforming the retail experience. Strong understanding of revenue targets, budgets, and sales reports. Experience managing a team and recruiting retail store teams across multiple markets. Positive can-do attitude. Organised and cross collaborative, with a strong attention to detail. Working knowledge of the retail environment within concessions, kiosks and owned stores. Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits: Hybrid and flexible working, with core working hours. 25 days holiday, including Wellbeing Days and Early Finish Fridays. Company discount for yourself, your friends, and family. Vitality health scheme, EAP and Medicash. An annual personal training and development budget. Enhanced family friendly packages. Pension scheme. Cycle to work scheme. T-Parties and office socials. Rewards and Recognition Scheme. Equal Opportunities We celebrate diversity in our customers, our products, and the teams we build. We're committed to equal opportunities and welcome people from all backgrounds.
Wellbeing Advisor,up to £29500 pa + benefits, 4 month assignment, Bristol based, WFH available Your new company A well established and value led public sector organisation with pleasant offices. Your new role * Project managing the employee wellbeing offer across the organisation working closely with the Wellbeing and Inclusion Manager and colleagues * Refresh and evolve the wellbeing offer to ensure the emerging needs of the workforce are me * Provide day to day operational advice to HR colleagues, leaders and others on the wellbeing services on offer. For example, Occupational Health Services, and Employee Assistance Programme. * Report and further develop a six-monthly dashboard on key Wellbeing metrics to the Executive Board. * Lead the network of wellbeing champions and mental health first aiders providing them first class advice and guidance. * Present at meetings on the wellbeing offer and what teams can do to enhance their wellbeing at work. * Work with teams on incorporating wellbeing into key processes and programmes (e.g. Induction) * Lead on all wellbeing communications and manage all intranet related pages on wellbeing while working closely with Internal Communications colleagues. * Project manage the annual health kiosks project or the digital equivalent rollout. * Embed initiatives which promote wellbeing conversations and wellbeing confidence at team and individual levels. * Monitor participation and feedback of staff volunteering and its wellbeing benefits. * Lead on quality assurance and benchmarking of the wellbeing offer and culture, utilising best practice frameworks * Work with the Wellbeing and Inclusion Manager on the roll out of the 2021 Staff Engagement survey including analysis of the wellbeing results from the survey and temperature checks and subsequent action planning on next steps. * Support the roll out and uptake of wellbeing education including Mental Health Awareness Training * Manage the wide contracts for Occupational Health and the Employee Assistance Programme. * Supporting the Wellbeing and Inclusion Manager with ad hoc requests as needed. * Work alongside the Wellbeing and Inclusion Manager on the HR Covid-19 response, this includes but is not limited to; reading and updating staff FAQs on new Civil Service HR policy and procedure, disseminating information. What you'll need to succeed * Experience in successful and timely delivery of organisation-wide projects on wellbeing with measurable impact * Project management expertise including techniques for planning, stakeholder engagement and risk management. * Strong data analysis skills, including experience of extraction, analysis, presentation and review. * Up to date understanding of employment legislation and sickness absence processes. * Experience of developing action plans. * Experience of designing presentations for a variety of audiences. * Knowledge of best practice wellbeing tools and materials. * Persuasive communication skills and ability to quickly build and maintain key relationships with a diverse and complex range of stakeholders. * Experience of providing first class advice to others on where they can get wellbeing support. * Ability to write succinctly and convincingly in plain English. * Experience of inspiring others through communications. Desirable * Experience of managing contracts such as Occupational Health and Employee Assistance Programmes. * Working towards or qualified in CIPD Level 5. * Trained in Mental Health First Aid Behaviours Key Competencies: * · Changing and Improving * · Communicating and Influencing * · Delivering at Pace * · Working Together What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Dec 09, 2021
Full time
Wellbeing Advisor,up to £29500 pa + benefits, 4 month assignment, Bristol based, WFH available Your new company A well established and value led public sector organisation with pleasant offices. Your new role * Project managing the employee wellbeing offer across the organisation working closely with the Wellbeing and Inclusion Manager and colleagues * Refresh and evolve the wellbeing offer to ensure the emerging needs of the workforce are me * Provide day to day operational advice to HR colleagues, leaders and others on the wellbeing services on offer. For example, Occupational Health Services, and Employee Assistance Programme. * Report and further develop a six-monthly dashboard on key Wellbeing metrics to the Executive Board. * Lead the network of wellbeing champions and mental health first aiders providing them first class advice and guidance. * Present at meetings on the wellbeing offer and what teams can do to enhance their wellbeing at work. * Work with teams on incorporating wellbeing into key processes and programmes (e.g. Induction) * Lead on all wellbeing communications and manage all intranet related pages on wellbeing while working closely with Internal Communications colleagues. * Project manage the annual health kiosks project or the digital equivalent rollout. * Embed initiatives which promote wellbeing conversations and wellbeing confidence at team and individual levels. * Monitor participation and feedback of staff volunteering and its wellbeing benefits. * Lead on quality assurance and benchmarking of the wellbeing offer and culture, utilising best practice frameworks * Work with the Wellbeing and Inclusion Manager on the roll out of the 2021 Staff Engagement survey including analysis of the wellbeing results from the survey and temperature checks and subsequent action planning on next steps. * Support the roll out and uptake of wellbeing education including Mental Health Awareness Training * Manage the wide contracts for Occupational Health and the Employee Assistance Programme. * Supporting the Wellbeing and Inclusion Manager with ad hoc requests as needed. * Work alongside the Wellbeing and Inclusion Manager on the HR Covid-19 response, this includes but is not limited to; reading and updating staff FAQs on new Civil Service HR policy and procedure, disseminating information. What you'll need to succeed * Experience in successful and timely delivery of organisation-wide projects on wellbeing with measurable impact * Project management expertise including techniques for planning, stakeholder engagement and risk management. * Strong data analysis skills, including experience of extraction, analysis, presentation and review. * Up to date understanding of employment legislation and sickness absence processes. * Experience of developing action plans. * Experience of designing presentations for a variety of audiences. * Knowledge of best practice wellbeing tools and materials. * Persuasive communication skills and ability to quickly build and maintain key relationships with a diverse and complex range of stakeholders. * Experience of providing first class advice to others on where they can get wellbeing support. * Ability to write succinctly and convincingly in plain English. * Experience of inspiring others through communications. Desirable * Experience of managing contracts such as Occupational Health and Employee Assistance Programmes. * Working towards or qualified in CIPD Level 5. * Trained in Mental Health First Aid Behaviours Key Competencies: * · Changing and Improving * · Communicating and Influencing * · Delivering at Pace * · Working Together What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
