Credit Controller Our client is offering a role that not only values your expertise but also embraces your well-being and work-life balance. Are you ready to build a career where you re appreciated, rewarded, and supported every step of the way? (phone number removed); Are You the One? ️ Experience: Previous Credit Control experience is required (phone number removed); What You ll Be Doing: (phone number removed); Engaging with customers daily via phone and email to manage outstanding debt with care and professionalism. Handling and resolving queries with patience and efficiency, building relationships with managers and customers alike. ️ When necessary, escalating cases for legal proceedings and collaborating with collection agents. (phone number removed); Keeping detailed diary notes of all interactions to ensure seamless communication and follow-ups. ️ Communication Superstar: You can resolve queries and direct customers with ease and empathy. ️ Problem-Solver: You handle disputes with patience and professionalism. ️ Tech-Savvy: Comfortable in learning new web portals for managing invoices and queries. ️ Detail-Oriented: You keep meticulous records and ensure every agreement is documented. ️ Organised & Proactive: You can juggle multiple accounts and follow up efficiently. ️ Professional & Calm: You maintain composure, even in challenging situations. Your Rewarding Package: (phone number removed); Competitive Salary: £26,000 - £28,000 per year, based on your skills and experience. (phone number removed); Performance Bonus: Earn up to £400 extra each month after probation (phone number removed); Hybrid Working: Enjoy the perfect balance of home and office life. (phone number removed); Generous Time Off: 25 days of annual leave plus all UK bank holidays
Mar 26, 2025
Full time
Credit Controller Our client is offering a role that not only values your expertise but also embraces your well-being and work-life balance. Are you ready to build a career where you re appreciated, rewarded, and supported every step of the way? (phone number removed); Are You the One? ️ Experience: Previous Credit Control experience is required (phone number removed); What You ll Be Doing: (phone number removed); Engaging with customers daily via phone and email to manage outstanding debt with care and professionalism. Handling and resolving queries with patience and efficiency, building relationships with managers and customers alike. ️ When necessary, escalating cases for legal proceedings and collaborating with collection agents. (phone number removed); Keeping detailed diary notes of all interactions to ensure seamless communication and follow-ups. ️ Communication Superstar: You can resolve queries and direct customers with ease and empathy. ️ Problem-Solver: You handle disputes with patience and professionalism. ️ Tech-Savvy: Comfortable in learning new web portals for managing invoices and queries. ️ Detail-Oriented: You keep meticulous records and ensure every agreement is documented. ️ Organised & Proactive: You can juggle multiple accounts and follow up efficiently. ️ Professional & Calm: You maintain composure, even in challenging situations. Your Rewarding Package: (phone number removed); Competitive Salary: £26,000 - £28,000 per year, based on your skills and experience. (phone number removed); Performance Bonus: Earn up to £400 extra each month after probation (phone number removed); Hybrid Working: Enjoy the perfect balance of home and office life. (phone number removed); Generous Time Off: 25 days of annual leave plus all UK bank holidays
An opportunity has arisen for a skilled Legal Cashier to join a well-established legal firm. This full-time permanent role offers excellent benefits and a competitive salary. As a Legal Cashier, you will support the Accounts Manager by ensuring financial operations run smoothly and are fully compliant with industry regulations. They will also consider candidates with financial management experience. You Will Be Responsible For: Processing client transactions and reconciling account balances. Managing billing processes, including issuing invoices, statements, and pursuing outstanding debts. Ensuring compliance with the SRA Accounts Rules across financial activities. Collaborating on process improvements to enhance efficiency and accuracy within the accounts team. Serving as a key liaison with internal teams, including senior management. Assisting in the preparation of audits and regular financial reports, such as cash flow forecasts and profit and loss statements. What We Are Looking For: Previously worked as Legal Cashier, Finance Manager, Legal Accountant, Accounts Assistant or in a similar role. Knowledge of SRA Accounts Rules. Skilled in legal accounting software and case management systems. Experience in double-entry bookkeeping and client account management. High level of accuracy and strong financial acumen. This is a fantastic opportunity for a Legal Cashier to join a dynamic team and further advance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Mar 24, 2025
Full time
An opportunity has arisen for a skilled Legal Cashier to join a well-established legal firm. This full-time permanent role offers excellent benefits and a competitive salary. As a Legal Cashier, you will support the Accounts Manager by ensuring financial operations run smoothly and are fully compliant with industry regulations. They will also consider candidates with financial management experience. You Will Be Responsible For: Processing client transactions and reconciling account balances. Managing billing processes, including issuing invoices, statements, and pursuing outstanding debts. Ensuring compliance with the SRA Accounts Rules across financial activities. Collaborating on process improvements to enhance efficiency and accuracy within the accounts team. Serving as a key liaison with internal teams, including senior management. Assisting in the preparation of audits and regular financial reports, such as cash flow forecasts and profit and loss statements. What We Are Looking For: Previously worked as Legal Cashier, Finance Manager, Legal Accountant, Accounts Assistant or in a similar role. Knowledge of SRA Accounts Rules. Skilled in legal accounting software and case management systems. Experience in double-entry bookkeeping and client account management. High level of accuracy and strong financial acumen. This is a fantastic opportunity for a Legal Cashier to join a dynamic team and further advance your career. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
COLLECTIONS OFFICER - GUILDFORD - 30K - 35K My client based in Guildford is looking for a highly professional Collections Officer ideally with knowledge of the pre-legal process to join their small friendly team. The collections officer is responsible for managing lease-related payments, handling overdue accounts, and assistance with customer complaints. The role ensures timely collection of payments while maintaining strong customer relationships and adherence to company policies and regulatory requirements. Please note that this role will be hybrid after the initial training period. KEY RESPONSIBILITIES: On-going management and monitoring of customer contracts to ensure timely collection of payments Contacting customers, issuing reminders, taking payments and negotiating repayment plans where necessary Responding promptly and professionally to any correspondence relating to payment arrears ensuring records of interactions are accurately recorded Collaborating with sales and Legal teams to enable them to assist with escalated debt recovery cases Timely escalation to the Collections Manager on high risk cases with recommendations for further actions Providing clear guidance and necessary contractual documentation to customers regarding payment terms, payment schedules and dispute resolution Liaising with insolvency companies, referring cases to debt collection agencies and organising the novation of contracts where possible Act as a point of contact for customer complaints relating to their hire agreement lease Log, Investigate and resolve disputes in line with our complaint policy Prepare and investigate management reports regarding arrears contracts Understand the regulations surrounding regulated contracts so that processes are aligned Personal Attributes: Friendly, professional approach and manner A reliable and trustworthy team player Ability to work to own initiative Self-motivated and keen to learn Ability to remain calm and professional when handling pressured situations Strong negotiation and conflict resolution skills Strong analytical and problem-solving abilities
Mar 24, 2025
Full time
COLLECTIONS OFFICER - GUILDFORD - 30K - 35K My client based in Guildford is looking for a highly professional Collections Officer ideally with knowledge of the pre-legal process to join their small friendly team. The collections officer is responsible for managing lease-related payments, handling overdue accounts, and assistance with customer complaints. The role ensures timely collection of payments while maintaining strong customer relationships and adherence to company policies and regulatory requirements. Please note that this role will be hybrid after the initial training period. KEY RESPONSIBILITIES: On-going management and monitoring of customer contracts to ensure timely collection of payments Contacting customers, issuing reminders, taking payments and negotiating repayment plans where necessary Responding promptly and professionally to any correspondence relating to payment arrears ensuring records of interactions are accurately recorded Collaborating with sales and Legal teams to enable them to assist with escalated debt recovery cases Timely escalation to the Collections Manager on high risk cases with recommendations for further actions Providing clear guidance and necessary contractual documentation to customers regarding payment terms, payment schedules and dispute resolution Liaising with insolvency companies, referring cases to debt collection agencies and organising the novation of contracts where possible Act as a point of contact for customer complaints relating to their hire agreement lease Log, Investigate and resolve disputes in line with our complaint policy Prepare and investigate management reports regarding arrears contracts Understand the regulations surrounding regulated contracts so that processes are aligned Personal Attributes: Friendly, professional approach and manner A reliable and trustworthy team player Ability to work to own initiative Self-motivated and keen to learn Ability to remain calm and professional when handling pressured situations Strong negotiation and conflict resolution skills Strong analytical and problem-solving abilities
We're looking for a kind, compassionate and resilient Housing Officer to join our Homelessness service in Brent. £28,538.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. A dynamic, friendly and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement. Managing a patch of 4 units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience. Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage. What you'll do: Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases Proactively monitor all current and former accounts within the defined patch and make recommendations to the Contract Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately. Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels. Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: An understanding of the needs of customers who have experienced homelessness and who may also have support needs. Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way. Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner. An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. . What you'll bring: Essential: Experience of monitoring rent accounts and managing rent arrears Experience of using computerised rent systems to monitor arrears and record information Extensive knowledge of welfare benefits ,especially housing benefit Experience of liaising with housing benefit departments ,the DWP and other external agencies. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description
Mar 21, 2025
Full time
We're looking for a kind, compassionate and resilient Housing Officer to join our Homelessness service in Brent. £28,538.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. A dynamic, friendly and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement. Managing a patch of 4 units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience. Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage. What you'll do: Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases Proactively monitor all current and former accounts within the defined patch and make recommendations to the Contract Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately. Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels. Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: An understanding of the needs of customers who have experienced homelessness and who may also have support needs. Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way. Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner. An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. . What you'll bring: Essential: Experience of monitoring rent accounts and managing rent arrears Experience of using computerised rent systems to monitor arrears and record information Extensive knowledge of welfare benefits ,especially housing benefit Experience of liaising with housing benefit departments ,the DWP and other external agencies. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description
