We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Irvine. This role is working full time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £32,000 depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club s local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results Applicants must be 18+
Mar 14, 2025
Full time
We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Irvine. This role is working full time over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £32,000 depending on experience. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club s local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results Applicants must be 18+
Hospitality Midlands/London (flexible) Competitive Basic + Car + Benefits Ref: 9910 The Company We are working in partnership with a high growth PE backed hospitality group. With a global reach and ambitious growth plans they are looking to appoint a Property Acquisition Manager to support their continued UK expansion. The Role A high profile newly created role, you will lead the identification, development and execution of new sites to drive the expansion strategy for new stores in the UK ensuring alignment with business objectives. You will identify new sites, assessing market conditions, competitor presence and potential financial return of identified sites. Once identified you'll lead negotiations for site acquisitions to agree the best possible terms with planning and licensing and other appropriate authorities always ensuring deadlines are met or are bettered. You will take new and proposed sites through the full acquisition process, including commercial terms and planning through to the exchange and completion phases. The Person A newly created opportunity for this rapidly growing group, this is an excellent opportunity for someone with a background in property acquisition to support ambitious growth plans as this brand looks to open new outlets. If you have a property background and an eye for identifying viable sites in the hospitality or retail sector we want to hear from you. How to Apply If you are looking for a challenging, strategic role offering autonomy, responsibility and the opportunity to play a key role in the future strategic direction and success of this business, please apply by clicking on the button below, attach your full CV in Word format and quote your current remuneration details, together with reference number 9910.
Mar 13, 2025
Full time
Hospitality Midlands/London (flexible) Competitive Basic + Car + Benefits Ref: 9910 The Company We are working in partnership with a high growth PE backed hospitality group. With a global reach and ambitious growth plans they are looking to appoint a Property Acquisition Manager to support their continued UK expansion. The Role A high profile newly created role, you will lead the identification, development and execution of new sites to drive the expansion strategy for new stores in the UK ensuring alignment with business objectives. You will identify new sites, assessing market conditions, competitor presence and potential financial return of identified sites. Once identified you'll lead negotiations for site acquisitions to agree the best possible terms with planning and licensing and other appropriate authorities always ensuring deadlines are met or are bettered. You will take new and proposed sites through the full acquisition process, including commercial terms and planning through to the exchange and completion phases. The Person A newly created opportunity for this rapidly growing group, this is an excellent opportunity for someone with a background in property acquisition to support ambitious growth plans as this brand looks to open new outlets. If you have a property background and an eye for identifying viable sites in the hospitality or retail sector we want to hear from you. How to Apply If you are looking for a challenging, strategic role offering autonomy, responsibility and the opportunity to play a key role in the future strategic direction and success of this business, please apply by clicking on the button below, attach your full CV in Word format and quote your current remuneration details, together with reference number 9910.
We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Feltham. This is a Full Time role and will include evening and weekend working. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club s local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+
Mar 10, 2025
Full time
We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Feltham. This is a Full Time role and will include evening and weekend working. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Assist the General Manager to implement the brand strategy flawlessly at a local level Deputise for the General Manager in all operational aspects of the Club Seek opportunities to recognise and appreciate those that go the extra mile Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club s local strategic plan on a trimester basis Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives You are driven by a need to deliver tangible results As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+
The role... Are you an experienced leader, with a background in customer service, who is looking for an exciting opportunity in West End Theatre? At the newly restored Theatre Royal Drury Lane we are currently looking for a Deputy Guest Experience Manager to be part of the leadership team of this iconic venue. This role will be key to the delivery of a high-quality and dynamic front of house operation for both our resident production and regular concerts, events and hires taking place in the main auditorium and across the venue. If you're excited by the prospect of being part of '5 star theatre' in our world famous venue, then this could be the role for you. What you'll be doing... Working closely with the Guest Experience Manager and wider management team, you will: - Inspire our Guest Experience team to keep our guests at the heart of everything they do. - Ensure the highest standards, quality and presentation are delivered throughout the venue at all times. You will build and develop creative ways to implement and monitor practical procedures. - Help keep an overview of our guest journey throughout the theatre and all other parts of the venue, ensuring a consistent approach is maintained . - As well as ensuring a first class operation for our resident production, you will also help manage and deliver other events, concerts and hires, planning staffing levels in advance and liaise with producers in the lead up to and during events. - One of our core values, 'Keeping our audiences centre stage' is key to the delivery of this role.You will work closely with our guests, helping ensure they have an outstanding experience at our venue, whilst responding to and monitoring any feedback they may have. - Work closely with all teams across the venue, along with our guests and stakeholders, to help create a positive working environment where the team feel inspired and supported. - Help with the leadership, development and support of other managers in the team. - Working closely with the Guest Experience Manager, you will drive the process of selecting, recruiting, training, developing, managing and motivating the Guest Experience team. - Manage the training programme for new and existing team members by regularly reviewing and developing training sessions to ensure that all colleagues are trained and developed to maximise their potential. - Lead the Guest Experience Management Team in delivering staff scheduling, holiday, payroll and company HR policies. - Work with the Guest Experience Manager to oversee the Theatre Tours operation, providing operational support to the Tours Supervisor. - Review and analyse show bar and front of house sales, regularly exploring ways to drive sales. Work closely with the company's Commercial Team to implement group incentives, promotions and initiatives, and ensure the correct implementation of company policies and procedures. - Actively review and manage costs within the Front of House Department to help ensure the operation is delivered within budget . - Oversee the delivery of any services within the Front of House Operation which are delivered by a third party provider. - Working closely with the venue's F&B Management Team, you will lead our Supervisors in the delivery of weekly stock takes, ensuring these are captured on our EPOS system and appropriate action is taken to improve accuracy and efficiency. - Along with the wider Management Team, ensure the practical application of the Company's Health and Safety Policy, Licensing requirements, Security Strategy, Fair Access Policy, Customer Charter and other applicable management arrangements, policies and procedures across the Front of House Operation. - Help encourage the development of a positive health and safety culture within the wider team, which is embedded into their daily working practices. What we need... - Experience of delivering a first-class customer service operation in a hospitality, entertainment, events or retail environment - Proven ability to lead and motivate a large team in a customer service environment - An exceptional eye for detail and presentation and the ability to lead the team to achieve extremely high standards - A good understanding of business KPIs and the ability to affect positive change in financial results - Self-motivated and a great team player, with strong organisational skills - Good communication skills with the ability to build strong working relationships across the venue and organisation - A dedicated professional who will promote our core company values and lead the team to do the same - The ability to embrace and drive change which promote growth What we offer... - A unique and exciting work environment within an iconic venue - £41,000 salary per annum - Eligibility for company bonus schemes - 28 days annual leave per year - Employee Assistance Programme, 24 hours a day 365 days a year, covering both work and personal matters - Opportunities for career progression within the venue and across our estate of theatres - Regular training and development opportunities Deadline for applications: Friday 23rd September 2022 at 5pm Diversity & Inclusion At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds - it's one of our core values and we believe celebrating our differences is key to success. At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair. We are also open to discussing opportunities to work flexibly. This role may close early if a sufficient number of applications are received
Sep 24, 2022
Full time
The role... Are you an experienced leader, with a background in customer service, who is looking for an exciting opportunity in West End Theatre? At the newly restored Theatre Royal Drury Lane we are currently looking for a Deputy Guest Experience Manager to be part of the leadership team of this iconic venue. This role will be key to the delivery of a high-quality and dynamic front of house operation for both our resident production and regular concerts, events and hires taking place in the main auditorium and across the venue. If you're excited by the prospect of being part of '5 star theatre' in our world famous venue, then this could be the role for you. What you'll be doing... Working closely with the Guest Experience Manager and wider management team, you will: - Inspire our Guest Experience team to keep our guests at the heart of everything they do. - Ensure the highest standards, quality and presentation are delivered throughout the venue at all times. You will build and develop creative ways to implement and monitor practical procedures. - Help keep an overview of our guest journey throughout the theatre and all other parts of the venue, ensuring a consistent approach is maintained . - As well as ensuring a first class operation for our resident production, you will also help manage and deliver other events, concerts and hires, planning staffing levels in advance and liaise with producers in the lead up to and during events. - One of our core values, 'Keeping our audiences centre stage' is key to the delivery of this role.You will work closely with our guests, helping ensure they have an outstanding experience at our venue, whilst responding to and monitoring any feedback they may have. - Work closely with all teams across the venue, along with our guests and stakeholders, to help create a positive working environment where the team feel inspired and supported. - Help with the leadership, development and support of other managers in the team. - Working closely with the Guest Experience Manager, you will drive the process of selecting, recruiting, training, developing, managing and motivating the Guest Experience team. - Manage the training programme for new and existing team members by regularly reviewing and developing training sessions to ensure that all colleagues are trained and developed to maximise their potential. - Lead the Guest Experience Management Team in delivering staff scheduling, holiday, payroll and company HR policies. - Work with the Guest Experience Manager to oversee the Theatre Tours operation, providing operational support to the Tours Supervisor. - Review and analyse show bar and front of house sales, regularly exploring ways to drive sales. Work closely with the company's Commercial Team to implement group incentives, promotions and initiatives, and ensure the correct implementation of company policies and procedures. - Actively review and manage costs within the Front of House Department to help ensure the operation is delivered within budget . - Oversee the delivery of any services within the Front of House Operation which are delivered by a third party provider. - Working closely with the venue's F&B Management Team, you will lead our Supervisors in the delivery of weekly stock takes, ensuring these are captured on our EPOS system and appropriate action is taken to improve accuracy and efficiency. - Along with the wider Management Team, ensure the practical application of the Company's Health and Safety Policy, Licensing requirements, Security Strategy, Fair Access Policy, Customer Charter and other applicable management arrangements, policies and procedures across the Front of House Operation. - Help encourage the development of a positive health and safety culture within the wider team, which is embedded into their daily working practices. What we need... - Experience of delivering a first-class customer service operation in a hospitality, entertainment, events or retail environment - Proven ability to lead and motivate a large team in a customer service environment - An exceptional eye for detail and presentation and the ability to lead the team to achieve extremely high standards - A good understanding of business KPIs and the ability to affect positive change in financial results - Self-motivated and a great team player, with strong organisational skills - Good communication skills with the ability to build strong working relationships across the venue and organisation - A dedicated professional who will promote our core company values and lead the team to do the same - The ability to embrace and drive change which promote growth What we offer... - A unique and exciting work environment within an iconic venue - £41,000 salary per annum - Eligibility for company bonus schemes - 28 days annual leave per year - Employee Assistance Programme, 24 hours a day 365 days a year, covering both work and personal matters - Opportunities for career progression within the venue and across our estate of theatres - Regular training and development opportunities Deadline for applications: Friday 23rd September 2022 at 5pm Diversity & Inclusion At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds - it's one of our core values and we believe celebrating our differences is key to success. At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair. We are also open to discussing opportunities to work flexibly. This role may close early if a sufficient number of applications are received
Business Development Manager - Bedfordshire Area Please make sure you read the following details carefully before making any applications. Role Purpose: Working with our Partners to drive and sustain business performance as well as striving to achieve area profitability. With approximately 30-40 sites in the assigned region; the successful candidate will be able to build and maintain excellent working relationships, using their knowledge and tenacity to add value to our Partner businesses. We're looking for an experienced Business Development Manager ideally who has worked in the hospitality sector to undertake this role who is geographical flexible as this position may involve overnight stays as required. Key Accountabilities: Achieve the key Dartboard measures , focusing on growing like for like EBITDA growth Recruit and retain exceptional partners Carry out Business Development Reviews with licensees in a timely and professional manner and record on the PCA Adhere fully to the Pubs Code Ensure agreed ways of working are implemented according to Non-Negotiables Use MRO as a positive catalyst for change Adhere fully to 'Safe Start' regulations Manage live and legal debt within set targets and to separate debt & tie Minimise loss through ensuring licensee compliance to their contractual purchasing tie Maximise Capital investment by developing the right offer in the right segment and my optimising full use of the assets Maximise functional support to best effect by developing excellent relationships both internally and externally To deliver agreed Licensee Index target scores To play an active role in Pub Partners and/or GK projects where applicable Take all reasonable means to protect the premises licence About You: A passion for people, pubs, retail and customer service excellence An understanding of retailing, including value, service, quality innovation & industry knowledge Well organised with a structured approach and strong planning skills Strong influencing and relationship building skills Inspiring and motivational to licensees Fast paced and results oriented Communicates at a high level ensuring good working relationships are built and maintained with licensees, support functions and across the business Commercially minded with the ability to analyse data and to reach conclusions aimed at adding value Ability to communicate in an effective and clear manner, both verbally and written The ability to challenge and play a key part in ensuring the business is run as effectively as possible Resilient and able to handle sensitive issues A strong team player, supportive to colleagues and to encourage best practice across your team as well as the other Pub Partners Operations teams Represent Greene King in a professional manner at all times Innovative and able to share best practice Emotionally intelligent and adaptable when dealing with colleagues and operators Able to take accountability of key decisions and actions Technical/Professional skills: Ability to successfully negotiate 'win-win' deals A thorough financial understanding of business profitability utilising P&L information to assess financial viability Fully conversant in Pub Partners agreements and terms Fully conversant with licensing and Health & Safety Laws A willingness to work varied hours Commercial in thinking at all times What you can expect from us? Competitive salary and pension contribution scheme Private Medical insurance Discounted Health Screening Option to purchase discounted Dental Insurance Life Assurance 33% discount for you on food and drinks across all our managed sites and 15% for your friends and family 50% discount for you at Greene King Hotels/Inns and 25% discount for your friends and family Access to company perks portal for regular retailer discounts 33 days holiday (including bank holidays) and the opportunity to buy 5 additional days Free onsite parking An employee health, wellbeing advice and guidance service As one of the industry's leading apprenticeship providers, we can offer training and development at any stage of your career, whatever step you decide to take Corporate Social Responsibility We also want to be a positive force for good, having a social purpose that threads through every part of our business, whether it be through caring for the planet, caring for our communities through our hugely successful partnership with Macmillan (raising over 10 million pounds!) or caring for our people, creating life opportunities for all through innovative social mobility programmes. We are on an incredible journey and our goal is to be the pride of British hospitality. Inclusion and Diversity At Greene King we're setting the bar for Inclusion & Diversity. We are on a journey towards Everyday Inclusion where everyone feels welcome, can thrive and truly belong. With external commitments like the Valuable 500, If Not Now, When? and our Calling Time on Racism manifesto, our community partnerships and the support of our 4 internal Employee Led Inclusion Groups we have a clear plan based on education, awareness and activity that's already making an impact. We value the diversity of our people and are working to increase this, by joining us on this journey you can help us to shape our future inclusive culture. Reference Code req10251
Sep 22, 2022
Full time
Business Development Manager - Bedfordshire Area Please make sure you read the following details carefully before making any applications. Role Purpose: Working with our Partners to drive and sustain business performance as well as striving to achieve area profitability. With approximately 30-40 sites in the assigned region; the successful candidate will be able to build and maintain excellent working relationships, using their knowledge and tenacity to add value to our Partner businesses. We're looking for an experienced Business Development Manager ideally who has worked in the hospitality sector to undertake this role who is geographical flexible as this position may involve overnight stays as required. Key Accountabilities: Achieve the key Dartboard measures , focusing on growing like for like EBITDA growth Recruit and retain exceptional partners Carry out Business Development Reviews with licensees in a timely and professional manner and record on the PCA Adhere fully to the Pubs Code Ensure agreed ways of working are implemented according to Non-Negotiables Use MRO as a positive catalyst for change Adhere fully to 'Safe Start' regulations Manage live and legal debt within set targets and to separate debt & tie Minimise loss through ensuring licensee compliance to their contractual purchasing tie Maximise Capital investment by developing the right offer in the right segment and my optimising full use of the assets Maximise functional support to best effect by developing excellent relationships both internally and externally To deliver agreed Licensee Index target scores To play an active role in Pub Partners and/or GK projects where applicable Take all reasonable means to protect the premises licence About You: A passion for people, pubs, retail and customer service excellence An understanding of retailing, including value, service, quality innovation & industry knowledge Well organised with a structured approach and strong planning skills Strong influencing and relationship building skills Inspiring and motivational to licensees Fast paced and results oriented Communicates at a high level ensuring good working relationships are built and maintained with licensees, support functions and across the business Commercially minded with the ability to analyse data and to reach conclusions aimed at adding value Ability to communicate in an effective and clear manner, both verbally and written The ability to challenge and play a key part in ensuring the business is run as effectively as possible Resilient and able to handle sensitive issues A strong team player, supportive to colleagues and to encourage best practice across your team as well as the other Pub Partners Operations teams Represent Greene King in a professional manner at all times Innovative and able to share best practice Emotionally intelligent and adaptable when dealing with colleagues and operators Able to take accountability of key decisions and actions Technical/Professional skills: Ability to successfully negotiate 'win-win' deals A thorough financial understanding of business profitability utilising P&L information to assess financial viability Fully conversant in Pub Partners agreements and terms Fully conversant with licensing and Health & Safety Laws A willingness to work varied hours Commercial in thinking at all times What you can expect from us? Competitive salary and pension contribution scheme Private Medical insurance Discounted Health Screening Option to purchase discounted Dental Insurance Life Assurance 33% discount for you on food and drinks across all our managed sites and 15% for your friends and family 50% discount for you at Greene King Hotels/Inns and 25% discount for your friends and family Access to company perks portal for regular retailer discounts 33 days holiday (including bank holidays) and the opportunity to buy 5 additional days Free onsite parking An employee health, wellbeing advice and guidance service As one of the industry's leading apprenticeship providers, we can offer training and development at any stage of your career, whatever step you decide to take Corporate Social Responsibility We also want to be a positive force for good, having a social purpose that threads through every part of our business, whether it be through caring for the planet, caring for our communities through our hugely successful partnership with Macmillan (raising over 10 million pounds!) or caring for our people, creating life opportunities for all through innovative social mobility programmes. We are on an incredible journey and our goal is to be the pride of British hospitality. Inclusion and Diversity At Greene King we're setting the bar for Inclusion & Diversity. We are on a journey towards Everyday Inclusion where everyone feels welcome, can thrive and truly belong. With external commitments like the Valuable 500, If Not Now, When? and our Calling Time on Racism manifesto, our community partnerships and the support of our 4 internal Employee Led Inclusion Groups we have a clear plan based on education, awareness and activity that's already making an impact. We value the diversity of our people and are working to increase this, by joining us on this journey you can help us to shape our future inclusive culture. Reference Code req10251
The role... Are you an experienced people leader with exceptionally High standards, who strives to deliver the best possible customer service? The Theatre Royal Drury Lane has recently re-opened as a re-imagined destination venue, and centrepiece to Covent Garden, going beyond theatre, we are creating a multi-offer destination where the customer experience is always at centre stage. We are looking for a passionate and energetic F&B Supervisor who is dedicated to delivering the highest standards of service in The Garden, an exciting new bar space with an all-day food and beverage offering. Through the leadership of a diverse and dynamic team, you will ensure our guests are always at the Heart of everything we do. What you will be doing... Working closely with the F&B Manager and wider management team, you will: Be immersed in creating the highest standards of quality, service and presentation throughout the destination venue. You will spark creative ways to introduce and drive innovative and practical procedures. Help lead and supervise service, acting as shift leader, and work interactively with other teams and managers in order to exceed our guests' expectations throughout their journey. Constantly evaluate quality of service and product consistency and share constructive feedback to encourage learning. Be reactive to guest feedback and pre-emptive in resourcefully finding a solution. Have a hands-on approach with the ability to escalate to Management when necessary. Assist in controlling costs proactively. This will focus on food and beverage costs and general line item expenses (linen and guest supplies for example). Accurately account for transactions throughout the retail operation through till checks and cashing-up procedures. Support your manager during weekly stock takes and accurately account for all products and equipment within the venue. Maintain open and constructive communication with third party service delivery partners. Ensure that all food and beverage facilities and equipment are kept in good condition and properly stocked according to anticipated business volume, immediately reporting all maintenance and repair needs. Keep a rolling review on all internal requisitions ensuring stock is effectively rotated in line with our Periodic Automatic Replacement guidelines. Working collaboratively with colleagues to ensure that information is effectively communicated throughout the shift. Ensure a thorough handover procedure is being conducted between assigned team members and this information is being filtered to the relevant departments and management. Help drive promotions that complement and deliver a first class Food and Beverage operation. Promote teamwork and quality service through active participation in team briefings and meetings. Look after day-to-day staffing requirements; productively assign work, supervising quality of standards. Perform regular 'check-ins' with the Bars Team and provide coaching and training as part of these sessions, as appropriate. Assist the F&B Manager in achieving licensing objectives of responsible service of alcohol; allergen legislations, hygiene practices and other applicable management arrangements. What we need... Previous supervisory experience in a 5-star environment in the London restaurant / hotel market. Excellent knowledge of customer service and products. Display a lead by example attitude. Self-motivated and a great team player with a can-do attitude. Excellent Communication skills. Confident using EPOS systems. Well organised and adaptable; able to plan workload, manage priorities, delegate tasks and respond to changing or ad hoc requirements. Ability to use initiative in identifying problems and recommending appropriate solutions. Salary: £28,808 per annum plus discretionary Service Charge Deadline for applications: 15th October 2022 Diversity & Inclusion At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds - it's one of our core values and we believe celebrating our differences is key to success. At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair. We are also open to discussing opportunities to work flexibly
Sep 22, 2022
Full time
The role... Are you an experienced people leader with exceptionally High standards, who strives to deliver the best possible customer service? The Theatre Royal Drury Lane has recently re-opened as a re-imagined destination venue, and centrepiece to Covent Garden, going beyond theatre, we are creating a multi-offer destination where the customer experience is always at centre stage. We are looking for a passionate and energetic F&B Supervisor who is dedicated to delivering the highest standards of service in The Garden, an exciting new bar space with an all-day food and beverage offering. Through the leadership of a diverse and dynamic team, you will ensure our guests are always at the Heart of everything we do. What you will be doing... Working closely with the F&B Manager and wider management team, you will: Be immersed in creating the highest standards of quality, service and presentation throughout the destination venue. You will spark creative ways to introduce and drive innovative and practical procedures. Help lead and supervise service, acting as shift leader, and work interactively with other teams and managers in order to exceed our guests' expectations throughout their journey. Constantly evaluate quality of service and product consistency and share constructive feedback to encourage learning. Be reactive to guest feedback and pre-emptive in resourcefully finding a solution. Have a hands-on approach with the ability to escalate to Management when necessary. Assist in controlling costs proactively. This will focus on food and beverage costs and general line item expenses (linen and guest supplies for example). Accurately account for transactions throughout the retail operation through till checks and cashing-up procedures. Support your manager during weekly stock takes and accurately account for all products and equipment within the venue. Maintain open and constructive communication with third party service delivery partners. Ensure that all food and beverage facilities and equipment are kept in good condition and properly stocked according to anticipated business volume, immediately reporting all maintenance and repair needs. Keep a rolling review on all internal requisitions ensuring stock is effectively rotated in line with our Periodic Automatic Replacement guidelines. Working collaboratively with colleagues to ensure that information is effectively communicated throughout the shift. Ensure a thorough handover procedure is being conducted between assigned team members and this information is being filtered to the relevant departments and management. Help drive promotions that complement and deliver a first class Food and Beverage operation. Promote teamwork and quality service through active participation in team briefings and meetings. Look after day-to-day staffing requirements; productively assign work, supervising quality of standards. Perform regular 'check-ins' with the Bars Team and provide coaching and training as part of these sessions, as appropriate. Assist the F&B Manager in achieving licensing objectives of responsible service of alcohol; allergen legislations, hygiene practices and other applicable management arrangements. What we need... Previous supervisory experience in a 5-star environment in the London restaurant / hotel market. Excellent knowledge of customer service and products. Display a lead by example attitude. Self-motivated and a great team player with a can-do attitude. Excellent Communication skills. Confident using EPOS systems. Well organised and adaptable; able to plan workload, manage priorities, delegate tasks and respond to changing or ad hoc requirements. Ability to use initiative in identifying problems and recommending appropriate solutions. Salary: £28,808 per annum plus discretionary Service Charge Deadline for applications: 15th October 2022 Diversity & Inclusion At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds - it's one of our core values and we believe celebrating our differences is key to success. At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair. We are also open to discussing opportunities to work flexibly
Business Development Manager - Bedfordshire Area Role Purpose: Working with our Partners to drive and sustain business performance as well as striving to achieve area profitability. With approximately 30-40 sites in the assigned region; the successful candidate will be able to build and maintain excellent working relationships, using their knowledge and tenacity to add value to our Partner businesses. We're looking for an experienced Business Development Manager ideally who has worked in the hospitality sector to undertake this role who is geographical flexible as this position may involve overnight stays as required. Key Accountabilities: Achieve the key Dartboard measures , focusing on growing like for like EBITDA growth Recruit and retain exceptional partners Carry out Business Development Reviews with licensees in a timely and professional manner and record on the PCA Adhere fully to the Pubs Code Ensure agreed ways of working are implemented according to Non-Negotiables Use MRO as a positive catalyst for change Adhere fully to 'Safe Start' regulations Manage live and legal debt within set targets and to separate debt & tie Minimise loss through ensuring licensee compliance to their contractual purchasing tie Maximise Capital investment by developing the right offer in the right segment and my optimising full use of the assets Maximise functional support to best effect by developing excellent relationships both internally and externally To deliver agreed Licensee Index target scores To play an active role in Pub Partners and/or GK projects where applicable Take all reasonable means to protect the premises licence About You: A passion for people, pubs, retail and customer service excellence An understanding of retailing, including value, service, quality innovation & industry knowledge Well organised with a structured approach and strong planning skills Strong influencing and relationship building skills Inspiring and motivational to licensees Fast paced and results oriented Communicates at a high level ensuring good working relationships are built and maintained with licensees, support functions and across the business Commercially minded with the ability to analyse data and to reach conclusions aimed at adding value Ability to communicate in an effective and clear manner, both verbally and written The ability to challenge and play a key part in ensuring the business is run as effectively as possible Resilient and able to handle sensitive issues A strong team player, supportive to colleagues and to encourage best practice across your team as well as the other Pub Partners Operations teams Represent Greene King in a professional manner at all times Innovative and able to share best practice Emotionally intelligent and adaptable when dealing with colleagues and operators Able to take accountability of key decisions and actions Technical/Professional skills: Ability to successfully negotiate 'win-win' deals A thorough financial understanding of business profitability utilising P&L information to assess financial viability Fully conversant in Pub Partners agreements and terms Fully conversant with licensing and Health & Safety Laws A willingness to work varied hours Commercial in thinking at all times What you can expect from us? Competitive salary and pension contribution scheme Private Medical insurance Discounted Health Screening Option to purchase discounted Dental Insurance Life Assurance 33% discount for you on food and drinks across all our managed sites and 15% for your friends and family 50% discount for you at Greene King Hotels/Inns and 25% discount for your friends and family Access to company perks portal for regular retailer discounts 33 days holiday (including bank holidays) and the opportunity to buy 5 additional days Free onsite parking An employee health, wellbeing advice and guidance service As one of the industry's leading apprenticeship providers, we can offer training and development at any stage of your career, whatever step you decide to take Corporate Social Responsibility We also want to be a positive force for good, having a social purpose that threads through every part of our business, whether it be through caring for the planet, caring for our communities through our hugely successful partnership with Macmillan (raising over 10 million pounds!) or caring for our people, creating life opportunities for all through innovative social mobility programmes. We are on an incredible journey and our goal is to be the pride of British hospitality. Inclusion and Diversity At Greene King we're setting the bar for Inclusion & Diversity. We are on a journey towards Everyday Inclusion where everyone feels welcome, can thrive and truly belong. With external commitments like the Valuable 500, If Not Now, When? and our Calling Time on Racism manifesto, our community partnerships and the support of our 4 internal Employee Led Inclusion Groups we have a clear plan based on education, awareness and activity that's already making an impact. We value the diversity of our people and are working to increase this, by joining us on this journey you can help us to shape our future inclusive culture. Reference Code req10251
Sep 22, 2022
Full time
Business Development Manager - Bedfordshire Area Role Purpose: Working with our Partners to drive and sustain business performance as well as striving to achieve area profitability. With approximately 30-40 sites in the assigned region; the successful candidate will be able to build and maintain excellent working relationships, using their knowledge and tenacity to add value to our Partner businesses. We're looking for an experienced Business Development Manager ideally who has worked in the hospitality sector to undertake this role who is geographical flexible as this position may involve overnight stays as required. Key Accountabilities: Achieve the key Dartboard measures , focusing on growing like for like EBITDA growth Recruit and retain exceptional partners Carry out Business Development Reviews with licensees in a timely and professional manner and record on the PCA Adhere fully to the Pubs Code Ensure agreed ways of working are implemented according to Non-Negotiables Use MRO as a positive catalyst for change Adhere fully to 'Safe Start' regulations Manage live and legal debt within set targets and to separate debt & tie Minimise loss through ensuring licensee compliance to their contractual purchasing tie Maximise Capital investment by developing the right offer in the right segment and my optimising full use of the assets Maximise functional support to best effect by developing excellent relationships both internally and externally To deliver agreed Licensee Index target scores To play an active role in Pub Partners and/or GK projects where applicable Take all reasonable means to protect the premises licence About You: A passion for people, pubs, retail and customer service excellence An understanding of retailing, including value, service, quality innovation & industry knowledge Well organised with a structured approach and strong planning skills Strong influencing and relationship building skills Inspiring and motivational to licensees Fast paced and results oriented Communicates at a high level ensuring good working relationships are built and maintained with licensees, support functions and across the business Commercially minded with the ability to analyse data and to reach conclusions aimed at adding value Ability to communicate in an effective and clear manner, both verbally and written The ability to challenge and play a key part in ensuring the business is run as effectively as possible Resilient and able to handle sensitive issues A strong team player, supportive to colleagues and to encourage best practice across your team as well as the other Pub Partners Operations teams Represent Greene King in a professional manner at all times Innovative and able to share best practice Emotionally intelligent and adaptable when dealing with colleagues and operators Able to take accountability of key decisions and actions Technical/Professional skills: Ability to successfully negotiate 'win-win' deals A thorough financial understanding of business profitability utilising P&L information to assess financial viability Fully conversant in Pub Partners agreements and terms Fully conversant with licensing and Health & Safety Laws A willingness to work varied hours Commercial in thinking at all times What you can expect from us? Competitive salary and pension contribution scheme Private Medical insurance Discounted Health Screening Option to purchase discounted Dental Insurance Life Assurance 33% discount for you on food and drinks across all our managed sites and 15% for your friends and family 50% discount for you at Greene King Hotels/Inns and 25% discount for your friends and family Access to company perks portal for regular retailer discounts 33 days holiday (including bank holidays) and the opportunity to buy 5 additional days Free onsite parking An employee health, wellbeing advice and guidance service As one of the industry's leading apprenticeship providers, we can offer training and development at any stage of your career, whatever step you decide to take Corporate Social Responsibility We also want to be a positive force for good, having a social purpose that threads through every part of our business, whether it be through caring for the planet, caring for our communities through our hugely successful partnership with Macmillan (raising over 10 million pounds!) or caring for our people, creating life opportunities for all through innovative social mobility programmes. We are on an incredible journey and our goal is to be the pride of British hospitality. Inclusion and Diversity At Greene King we're setting the bar for Inclusion & Diversity. We are on a journey towards Everyday Inclusion where everyone feels welcome, can thrive and truly belong. With external commitments like the Valuable 500, If Not Now, When? and our Calling Time on Racism manifesto, our community partnerships and the support of our 4 internal Employee Led Inclusion Groups we have a clear plan based on education, awareness and activity that's already making an impact. We value the diversity of our people and are working to increase this, by joining us on this journey you can help us to shape our future inclusive culture. Reference Code req10251
The role... Are you ready to McFly high? The Adelphi Theatre is thrilled to be hosting the west end premiere of Back to the Future The Musical. This is an incredibly exciting time for us as an industry; we have hit the ground running.... At 88mph! The Guest Experience team are the face of the Adelphi Theatre and play a key role in ensuring our guests are welcomed into a safe and secure environment. The team works across all areas of our front of house operations including our bars and retail outlets. In many instances, you are the first person our guests will encounter during their visit and you will be expected to deliver an exemplary level of customer service at all times and drive sales throughout the building. As Guest Experience Host you will work with us to ensure that every customer experience in truly extraordinary. It's time to go Back to the Theatre! What you'll be doing... - Be a key player in our exciting and diverse team of individuals to help stage the extraordinary. - Maintain open communication with the supervisors and management team regarding operational procedures. - Uphold our Customer Charter by putting the guest experience at the forefront of everything you do. - Welcome our guests in an energetic and proactive manner. - Ensure our guests are always free to enjoy their visit in a safe and secure environment by following our strict security and health & safety procedures. - Consistently deliver the highest levels of standards and presentation in our bar and retail operation. -Maintain great product knowledge and take an enthusiastic approach to sharing this information with our guests. - Provide an open and approachable profile always being available for any customer queries. - Supporting the Supervisors in maintaining a smooth operation in your designated area of the building. - Increasing your knowledge of all things LW Theatres, enabling you to provide a thorough and comprehensive level of service. -Assist the Supervisors and Managers in achieving licensing objectives of responsible service of alcohol; allergen legislations, hygiene practices and other applicable management arrangements. What we need... - Previous customer facing experience. - Previous experience of working behind a bar would be helpful, but not essential. - Passion for exemplary levels of customer service. - The ability to build a strong rapport with guests and colleagues in an engaging and professional manner. - A calm and efficient approach when presented with fast evolving incidents. - A team player who is comfortable working as part of a family of individuals. - A "can do" attitude with the ability to adapt to the fast pace of live theatre. - A self-motivating, conscientious approach; with an eye for detail. - Take pride in LW Theatres dress code. We are currently hiring applicants who can work all 8 shows. Our show schedule is evening performances on Monday, Wednesday, Thursday, Friday and Saturday with matinees on Wednesday, Saturday and Sunday. Salary: £9.86 per hour Deadline for applications: Tuesday 4th October Diversity & Inclusion At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds - it's one of our core values and we believe celebrating our differences is key to success. At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair. This role may close early if a sufficient number of applications are received.
Sep 21, 2022
Full time
The role... Are you ready to McFly high? The Adelphi Theatre is thrilled to be hosting the west end premiere of Back to the Future The Musical. This is an incredibly exciting time for us as an industry; we have hit the ground running.... At 88mph! The Guest Experience team are the face of the Adelphi Theatre and play a key role in ensuring our guests are welcomed into a safe and secure environment. The team works across all areas of our front of house operations including our bars and retail outlets. In many instances, you are the first person our guests will encounter during their visit and you will be expected to deliver an exemplary level of customer service at all times and drive sales throughout the building. As Guest Experience Host you will work with us to ensure that every customer experience in truly extraordinary. It's time to go Back to the Theatre! What you'll be doing... - Be a key player in our exciting and diverse team of individuals to help stage the extraordinary. - Maintain open communication with the supervisors and management team regarding operational procedures. - Uphold our Customer Charter by putting the guest experience at the forefront of everything you do. - Welcome our guests in an energetic and proactive manner. - Ensure our guests are always free to enjoy their visit in a safe and secure environment by following our strict security and health & safety procedures. - Consistently deliver the highest levels of standards and presentation in our bar and retail operation. -Maintain great product knowledge and take an enthusiastic approach to sharing this information with our guests. - Provide an open and approachable profile always being available for any customer queries. - Supporting the Supervisors in maintaining a smooth operation in your designated area of the building. - Increasing your knowledge of all things LW Theatres, enabling you to provide a thorough and comprehensive level of service. -Assist the Supervisors and Managers in achieving licensing objectives of responsible service of alcohol; allergen legislations, hygiene practices and other applicable management arrangements. What we need... - Previous customer facing experience. - Previous experience of working behind a bar would be helpful, but not essential. - Passion for exemplary levels of customer service. - The ability to build a strong rapport with guests and colleagues in an engaging and professional manner. - A calm and efficient approach when presented with fast evolving incidents. - A team player who is comfortable working as part of a family of individuals. - A "can do" attitude with the ability to adapt to the fast pace of live theatre. - A self-motivating, conscientious approach; with an eye for detail. - Take pride in LW Theatres dress code. We are currently hiring applicants who can work all 8 shows. Our show schedule is evening performances on Monday, Wednesday, Thursday, Friday and Saturday with matinees on Wednesday, Saturday and Sunday. Salary: £9.86 per hour Deadline for applications: Tuesday 4th October Diversity & Inclusion At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds - it's one of our core values and we believe celebrating our differences is key to success. At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair. This role may close early if a sufficient number of applications are received.
Merchandise Manager - Music Central London Competitive Salary Fantastic opportunity for a highly innovative Merchandise Manager to lead online merch and music stores within an established music and entertainment company. Reporting to the Managing Director and Marketing Director, you will be working alongside our brand gatekeepers, merchandise production partners and tour department you will consolidate and grow their successful global e-commerce and live events business for their labels and key management artists. Key features: Overseeing and managing the production of all merchandise (clothing & accessories) working from pre-approved designs and concepts Keeping a tight hand on quality control of all products, ensuring every piece we sell adheres to our brand guidelines and strategy Negotiate, develop and cultivate potential merchandise licensing partners and brand collaborations The ideal candidate will: Have hands-on experience in music merchandising or fashion retail Experience managing an online business A working knowledge of Shopify, Amazon, Ebay, Google Shopping and Facebook Marketplace If your experience matches the requirements above and you are interested in finding out more about this amazing Merchandise Manager opportunity, please apply now! Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
Dec 09, 2021
Full time
Merchandise Manager - Music Central London Competitive Salary Fantastic opportunity for a highly innovative Merchandise Manager to lead online merch and music stores within an established music and entertainment company. Reporting to the Managing Director and Marketing Director, you will be working alongside our brand gatekeepers, merchandise production partners and tour department you will consolidate and grow their successful global e-commerce and live events business for their labels and key management artists. Key features: Overseeing and managing the production of all merchandise (clothing & accessories) working from pre-approved designs and concepts Keeping a tight hand on quality control of all products, ensuring every piece we sell adheres to our brand guidelines and strategy Negotiate, develop and cultivate potential merchandise licensing partners and brand collaborations The ideal candidate will: Have hands-on experience in music merchandising or fashion retail Experience managing an online business A working knowledge of Shopify, Amazon, Ebay, Google Shopping and Facebook Marketplace If your experience matches the requirements above and you are interested in finding out more about this amazing Merchandise Manager opportunity, please apply now! Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
