347 jobs found

Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: £22,500 - £27,500 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is not a remote role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: - Minimum of 2 years and recent experience in IT support roles - A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. - Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) - Windows and Mac operating systems - Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive - Microsoft Azure/Entra - Virtualisation technologies - VOIP experience - A great communicator and client liaison - Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. - Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: - Pension scheme - Death in service - £1000 minimum increase each year - Regular pay reviews - Celebrate their birthday by having the day off on us - Water and soft drinks provided "on tap" - 6 hours of free phone counselling, per month, if ever needed through our well-being provider - Yearly eye tests - Smart casual dress and branded polo shirts provided - Free Parking - Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.

Senior Data Scientist - Ops Team Hybrid in London, UK We're looking for a Senior Data Scientist As a senior data scientist in our Operations Strategy team, you'll help us use data-driven insights to make strategic improvements to the service our Operations teams provide to our customers. The company Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We've already made several billion in funding available to more than 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We'll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science, and a 5-star customer service. The role As a Senior Data Scientist in our Operations Strategy team, the data-driven insights that you produce will help us make strategic improvements to our ways of working in our UK and Germany Operations teams (currently c.180 people, across London, Leeds, and Frankfurt). You will play a crucial role working to set up and analyse tests, and to build statistical models which will allow us to better understand the value of the work carried out by our Operations teams. This allows us to continue improving the efficiency and effectiveness of our Operations teams, all while maintaining an exceptional level of customer service. Responsibilities: You'll work very closely with the Head of Operations Strategy, Operations staff and other stakeholders to ensure that your work aligns closely with business goals and achieves valuable commercial outcomes. Design experiments to compare the performance of different strategies and evaluate them rigorously to make unbiased decisions. Share your findings and modelling with the wider business to impact our strategy. We live and breathe data as a company, so Data Scientists have a key role in the decision-making. Independently build data science solutions and statistical models to solve our business problems, with full responsibility in the solution design. Promote analytical rigour within the team, ensuring that our experimental designs are correctly defined and that we evaluate tests without bias. Join our community of Analysts/Data Scientists/Statisticians to ensure alignment in methodology across iwoca. You'll be part of a peer group with whom you can discuss best practices or the latest advances so that you share and deepen your technical expertise. Build deep expertise in Operations processes across the full range of the customer journey, from signup through to collections. The projects Here are some examples of projects you might work on: Setting up, monitoring and analysing split tests, to help understand the value of operations activities. This could include determining the ROI of different types of outbound calls that are made by our Account Managers and using this to prioritise these calls effectively to maximise the effectiveness of the team. Building predictive models based on customer satisfaction data, to determine whether changes that are made to operations' processes genuinely improve customer satisfaction. Building statistical models to enhance the ability of operations teams to do accurate forecasting and capacity planning. The requirements Essential: A PhD in a relevant numerate discipline or previous experience in solving business problems in industry with statistics or machine learning techniques. Ability to dive deep into the business context and translate data into actionable insights. Strong problem-solving skills in probability and statistics. Proficiency with data manipulation and modelling tools, for example, pandas, statsmodels, and R. Self-driven with the capability to efficiently manage projects end-to-end. Excellent communication skills, you tailor your communication style and the technical detail according to your audience. Bonus: Python experience (we mostly work in Python). Experience with experimental design and Bayesian analysis. The salary The salary range is £60,000 - £90,000 for this role. But, we're open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews. The culture At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity, and encourage you to explore new areas of interest to help us innovate and improve our products and services. The offices We put a lot of effort into making iwoca a brilliant place to work: Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks. Events and clubs, like bingo, comedy nights, yoga classes, football, etc. The benefits Medical insurance from Vitality, including discounted gym membership, and a private GP service for you, your partner, and your dependents. 25 days' holiday, an extra day off for your birthday, the option to buy or sell an additional 5 days of annual leave, unlimited unpaid leave, and one-month fully paid sabbatical after 4 years. Instant access to emotional and mental health support with our partner, Spill. Pension and share options. Generous parental leave and a nursery tax benefit scheme to help you save money. Paid volunteering day to support your chosen charity. Cycle-to-work scheme and electric car scheme. Two company retreats a year, we've been to France, Italy, Spain and further afield. And to make sure we all keep learning, we offer: A learning and development budget for everyone. Company-wide talks with internal and external speakers. Access to learning platforms like Treehouse.

Microsoft Sentinel Engineer/L3 SOC Analyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced Microsoft Sentinel Engineer with expertise of Microsoft Sentinel and QRadar to join their growing security team during an exciting period of change. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As a Microsoft Sentinel Engineer you will be responsible for handing security incidents received/escalated for the junior analysts in the team. You will aid in triaging threat intelligence from multiple sources and add contextual information to the security incident, perform additional analysis and based on the business impact will recommend the response actions and escalation path. You will also have the opportunity to support the initial implementation of new security related Microsoft technologies, including Microsoft Sentinel, MDE, MDI and Defender for Cloud. The Responsibilities Oversee completion of day-to-day checklist(s), including log review, management report scheduling & running, alert analysis, and escalation follow up Remain current on cyber security trends and intelligence (open source and commercial) in order to guide the security analysis & identification capabilities of the CSOC team Provide oversight, guidance and mentoring to L2 & L3 analysts, and fulfil SOC Manager responsibilities in the absence of the SOC Manager Manage a number of analysts as part of a virtual team of L1 and L2 analysts, including objectives setting, performance management / reviews, training & development, and BAU activities including shift cover etc. Perform advanced event and incident analysis, including baseline establishment and trend analysis. Support on-call arrangements as part of a Rota, to support L1 Analysts working out of hours Support Major Incident Response activity, from a Protective Monitoring perspective, including supporting teams in identification, containment, and remediation of security related threat. Provide timely advice and guidance on the response action plans for events and incidents based on incident type and severity. Identify, create and implement improvements to procedures and processes, with the SOC Manager's approval. Identify opportunities for SOC and client SIEM platform configuration improvements, use case development, monitoring rule creation, tuning & optimisation Assist in architectural design to facilitate the onboarding of new information systems, including the assessment, parsing, onboarding of log sources, and use case and rule development. The Requirements Senior Cyber Security and security operations experience Experience in managing Microsoft Sentinel, including Lighthouse Experience of onboarding, tuning, reporting and configuring SIEM solutions Experience of threat intelligence Leadership and mentoring experience and skills Understanding of low-level concepts including operating systems and networking Commercial experience in Penetration Testing and / or Security Monitoring Understanding of networking and infrastructure design Active or ability to obtain SC clearance Knowledge/experience of DevOps would be hugely beneficial If you are looking for an exciting new challenge to join a leading SOC team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Service Delivery Analyst Location: Stoke/Manchester About us A leading and expanding motor insurance group, renowned for staff reward and recognition, is looking to add to our Service Delivery Team. Purpose of role : The purpose of the Service Delivery Analyst is to embed control and governance processes to protect and improve service, in line with business requirements and industry best practice. The Service Delivery Analyst must have a broad range of skills and Service Management process experience. They must have the ability to understand current and future business needs, and to ensure service impact is kept to a minimum through Major Incident, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration and Risk Management processes. Collaborating with operations teams to identify and resolve the root causes of service performance failures, and to drive service improvements. Evaluating and managing the smooth transition of change in to live service. Key responsibilities & accountabilities: Specialist experience in; Change Management, Major Incident, IT Service Continuity, Disaster Recovery, Risk Management, Service Reporting, Problem Management Responsible for protecting service operations through change control and governance. Collaborating with operations teams to identify and resolve the root causes of service performance failures, and to drive service improvements. Improving process compliance and efficiency. Embedding service management processes and improve maturity. Drive process quality as defined by expected process outcomes, customer alignment and business value through measurement of overall effectiveness. Administration of Change Management activities, including leading the Change Advisory Board (CAB), producing agendas and minutes, the production of management information, owning requests for changes (RFCs) and the change schedule. To assist with the maintenance and development of the Configuration Management Database To co-ordinate and communicating rapid and effective response to major incidents. To compile major incident reviews and facilitate the management of major incident root-cause identification and resolution. To assist the Service Desk Manager and Service Delivery Manager with business communications in relation to service outages, planned changes and project work. Governing the Problem, Change, IT Service Continuity, Transition and Risk management process and artefacts, providing support (where applicable) to the technical and business colleagues to guide their progress. Providing a centrally managed view of service continuity and risk progress, management information and trends. Govern and champion the IT SC and Risk Management process across Technology and the business. Co-ordinate, plan and execute service continuity and disaster recovery plans. Produce management information on the status of BC and DR plans, including KPIs on their performance through test exercises. Review, maintain and update Technology department s risk register and clearly articulate risks to the business. Prepare, assign and track remediation activities for each risk Support risk assessment of current information technology infrastructure, application and services Support maintaining the Service Catalogue and Service Level Framework. Understanding business drivers and service management impact across the IT technical estate and customer base to ensure that services contribute to business outcomes. Effectively communicate with project managers and 3rd party suppliers, evaluating change requirements against other planned change activity in the interest of protecting service. Defining and reporting on KPI metrics, including service review and availability reports: Ability to measure and communicate key performance metrics for IT services and analyse data to discover opportunities for service improvement, justify efforts to achieve targets and to intervene where corrective action is required. Assist in, and support activity in other areas of ISS IT Operations as required, including Service Delivery, IT Infrastructure, Information Security and IT Administration

As the Head of CLCM Customer Analytics, you'll have responsibility for the analytics strategy for our Customer Lifecycle Management (CLCM) SI, oversee a team of top-tier analysts, and deliver actionable insights that fuel key strategies across Commercial and Global Services. You will act as the go-to specialist on all things customer behaviour, marketing performance, and data strategy. Your insights will influence everything from targeted campaigns to long-term business strategies, making you a pivotal part of the company's success. What you will be doing Drive the analytics strategy for Global Analytics to deliver CLCM SI, focusing on customer data strategy measurements best practices, and data-driven value opportunities within our customer bases. Business partner with GMS CLCM & MARTECH, to leverage customer data and analytics to deliver commercial opportunities. Lead and motivate an analytics team, supporting their growth and development, ensuring workloads are prioritised and focused on delivering business impact. Drive the quality and timeliness of output, providing analysis that is impactful, actionable and identifies risks and opportunities to the commercial plan. Analyse targeted marketing performance and offer actionable insights to business and technical stakeholders for continuous improvement. Understand risks and opportunities within our customer base building a customer strategy to grow value safely and responsibly. Influence marketing, commercial insight and analytics teams to take a holistic view of the problem, leveraging our data to provide solutions. Monitor business performance, seeking out underlying trends from data, investigating and feeding insights back to the GMS, operations and commercial teams. Who we are looking for We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will: Have an inquisitive mindset, restless to get to the right answer, experienced in statistical techniques and tools and the appropriate use of these to solve business challenges. Have superb communication and influencing skills, with excellent numerical and analytical skills and the ability to operate confidently and with impact at Director/Exec level. Understand CEP's and experience using data and analytics to transform direct marketing strategies to be customer and data led. Can solve business problems with actionable insight and create meaningful presentations for stakeholders and commercial audiences. What we offer Our roles offer more than just a job, you'll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer: Financial: Rewarding salary and bonus schemes. Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Holiday entitlement: You'll be entitled to 25 days holiday, plus 8 bank holidays and an extra day for your birthday. Perks and discounts: Discounts at a range of high-street retailers. Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities. Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme. Healthcare: We prioritise your health and well-being, offering comprehensive healthcare options. Pension package and life assurance: Safeguarding your financial future and offering peace of mind. More about evoke We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That's the future. That's evoke. At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you. Apply At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage. Apply today to kickstart your application with the evoke Family!

Data Scientist - Ops Team Hybrid in London, UK We're looking for a Data Scientist As a data scientist in our Operations Strategy team, you'll help us use data-driven insights to make strategic improvements to the service our Operations teams provide to our customers. The company Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We've already made several billion in funding available to more than 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We'll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science, and a 5-star customer service. The role As a Data Scientist in our Operations Strategy team, the data-driven insights that you produce will help us make strategic improvements to our ways of working in our UK and Germany Operations teams (currently c.180 people, across London, Leeds, and Frankfurt). You will play a crucial role working to set up and analyse tests, and to build statistical models which will allow us to better understand the value of the work carried out by our Operations teams. This allows us to continue improving the efficiency and effectiveness of our Operations teams, all while maintaining an exceptional level of customer service. Responsibilities: You'll work very closely with the Head of Operations Strategy, Operations staff and other stakeholders to ensure that your work aligns closely with business goals and achieves valuable commercial outcomes. Design experiments to compare the performance of different strategies and evaluate them rigorously to make unbiased decisions. Share your findings and modelling with the wider business to impact our strategy. We live and breathe data as a company, so Data Scientists have a key role in the decision-making. Independently build data science solutions and statistical models to solve our business problems, with full responsibility in the solution design. Promote analytical rigour within the team, ensuring that our experimental designs are correctly defined and that we evaluate tests without bias. Join our community of Analysts/Data Scientists/Statisticians to ensure alignment in methodology across iwoca. You'll be part of a peer group with whom you can discuss best practices or the latest advances so that you share and deepen your technical expertise. Build deep expertise in Operations processes across the full range of the customer journey, from signup through to collections. The projects Here are some examples of projects you might work on: Setting up, monitoring and analysing split tests, to help understand the value of operations activities. This could include determining the ROI of different types of outbound calls that are made by our Account Managers and using this to prioritise these calls effectively to maximise the effectiveness of the team. Building predictive models based on customer satisfaction data, to determine whether changes that are made to operations' processes genuinely improve customer satisfaction. Building statistical models to enhance the ability of operations teams to do accurate forecasting and capacity planning. The requirements Essential: A PhD in a relevant numerate discipline or previous experience in solving business problems in industry with statistics or machine learning techniques. Ability to dive deep into the business context and translate data into actionable insights. Strong problem-solving skills in probability and statistics. Proficiency with data manipulation and modelling tools, for example, pandas, statsmodels, and R. Self-driven with the capability to efficiently manage projects end-to-end. Excellent communication skills, you tailor your communication style and the technical detail according to your audience. Bonus: Python experience (we mostly work in Python). Experience with experimental design and Bayesian analysis. The salary The salary range is £60,000 - £90,000 for this role. But, we're open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews. The culture At iwoca, we prioritise a culture of learning, growth, and support, and invest in the professional development of our team members. We value thought and skill diversity, and encourage you to explore new areas of interest to help us innovate and improve our products and services. The offices We put a lot of effort into making iwoca a brilliant place to work: Offices in London, Leeds, and Frankfurt with plenty of drinks and snacks. Events and clubs, like bingo, comedy nights, yoga classes, football, etc. The benefits Medical insurance from Vitality, including discounted gym membership, and a private GP service for you, your partner, and your dependents. 25 days' holiday, an extra day off for your birthday, the option to buy or sell an additional 5 days of annual leave, unlimited unpaid leave, and one-month fully paid sabbatical after 4 years. Instant access to emotional and mental health support with our partner, Spill. Pension and share options. Generous parental leave and a nursery tax benefit scheme to help you save money. Paid volunteering day to support your chosen charity. Cycle-to-work scheme and electric car scheme. Two company retreats a year, we've been to France, Italy, Spain and further afield. And to make sure we all keep learning, we offer: A learning and development budget for everyone. Company-wide talks with internal and external speakers. Access to learning platforms like Treehouse.

My client is looking for Senior Software Engineers to join their burgeoning London office where you will be responsible for developing the FX platform as well as helping to establish new trading platforms for new markets in the future. This is a chance to help shape the position and disrupt the FX marketplace. An eye for design and an entrepreneurial mindset will be critical for the firm's success as well as your own. The client: A leading trading firm driven by technology with over one thousand employees globally. Pioneering their own trading strategies and systems using clean code and sophisticated technology, they run a global network with thousands of high-performance, low-latency applications that solve problems in nanoseconds. Technology facilitates the ability to tackle the challenging problems of trading in new ways. They build sophisticated trading engines, low-latency connectivity software, modern user interfaces and more in-house. Having a team of passionate, inventive software developers that thrive on solving problems is fundamental to continued success. Here you can build something in the morning and it's trading in the afternoon. What you'll do: Some key responsibilities include: Design, develop, support, and maintain trading systems, tools and infrastructure Build user interfaces that present coherent, responsive real-time visualizations of market activity and system performance while providing intuitive control of a highly complex system Integrate the system with multi-trading platforms and third parties as well as the global office network Build pricing automation rules for an OTC trading business with an extremely low error tolerance Collaborate deeply with traders, risk analysts, researchers, and other engineers Gain and develop an in-depth understanding of trading theory and practice Ensure new and existing programs adhere to their coding, architectural, and operational standards What you'll need: Authorisation to work in the UK preferred Strong engineering instincts and a deep understanding of computer science fundamentals Experience writing software in C#, C++, C, or Java with a proven ability to deliver scalable, reliable, high-quality clean code A passion for continuous improvement and test-driven design plus innovative, big-picture thinking grounded in real-world pragmatism An understanding of the FIX engines, FIX protocol and connectivity Ability to operate autonomously as well as collaborate with developers, traders, researchers and business operations Ideally experience connecting trading platforms to multi-trading platforms and exchanges and the ability to build a trading system that covers the entire lifecycle Options or FX experience is a plus, but not essential as training will be offered Experience or an interest in low-latency optimisation, networking or real-time systems will set you apart from other applicants What's in it for you? London is home to the foreign exchange trading business and a growing hub for the commodity trading business. You will be part of a well-established and high performing global firm whilst experiencing the excitement that comes from a growing operation. As London operations grow there is a real opportunity to make a huge impact and take your career to a new level. They offer a supportive environment for you to perform at your best. Key benefits include: Competitive remuneration 27 paid vacation days plus all UK public holidays Daily breakfast and lunch Home to office commute covered 50% paid gym subscription Private Medical Insurance Pension scheme Training and continuous learning opportunities Access to conferences and Tech events International transfer opportunities Contact If this sounds like you, or you'd like more information, please get in touch: George Hutchinson-Binks ()

As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

About Us At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer. We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That colouring outside the lines can illuminate fresh perspectives. And that small details yield important realisations. Above all, we believe that collaboration is the best way forward. We are currently seeking anAssociate Commissioning Director - Client Development to join our team in London, UK you will be part of an organisation that is 100-percent employee-owned, that supports and creates many opportunities for you to advance, succeed and fulfil your career aspirations. As an Associate Commissioning Director you will have the opportunity to lead, coordinate and support business development by nurturing, growing and cross fertilize Commissioning services both organically within the HDR group business sectors / current clients and new business growth in new business sectors. Primary Objective Taking ownership of the reporting requirements (speculative, pipeline, receipt and analysis of RFI/RFP's PQQ's/contracts, Go-No Go decision input, lead / support tenders, contract negotiations & award, to service execution, contract extensions and renewals). Secondary objective is to provide technical subject matter expertise in writing bespoke client, environment, application solutions often in unique, first of a kind, leading edge project opportunities. Primary Responsibilities Business Development To develop and manage all EMEA new business development activities. To help build our new business pipeline both in existing market sectors/regions and new ones. This will involve the qualification of such opportunities to ensure they meet our Go No Go criteria and their development from that point to order. This will involve working with all on your own initiative and with all stakeholders such as marketing, our bid team and leadership teams. To assist in the development and implementation of our growth strategy, focusing on both existing and new clients, market sectors and regions, to ensure that: Profitable business growth is maintained and improved as targets may dictate. Clear identification of new sectors and opportunities are diligently qualified and executed to firm order. New opportunities are developed and clearly communicated to all internal stakeholders using the HDR matrix of engagement. Our new business pipeline is developed and maintained. There is accountability, responsibility, and ownership for coordinating new business development opportunities including; New business strategy New business growth (sectors/regions/clients) HDR Quality Management system sales processes Marketing, Business Development and Winning Work Conduct research to identify new markets and customer needs, ensuring our business is well placed to service these new requirements. Arrange business meetings with prospective clients and involve stakeholders where required. Promote the company's products/services addressing or predicting clients' objectives Working with our Commercial Lead and relevant internal stakeholders prepare new business PQQ's/RFI/contracts ensuring adherence to law-established rules, guidelines, and internal HDR QMS governance procedures. Maintain accurate business development records such as a CRM system Preferred Skills, Experience and Qualifications Degree in Engineering or related field and supporting marketing degree Considerable experience will be sought to demonstrate commercial management/new business development skills. Member of RICS, CIBSE, ASHRAE or equivalent and professional qualifications an advantage. Minimum 10 years' experience of Mechanical & electrical plant ideally within the construction industry specifically in building services. Worked within company commercial policies and procedures at a senior level. A strong communicator with a direct and open style. Enthusiasm and drive with evidence of strong client focus, a flexible and resilient attitude. Achievement orientation / drive for results. Demonstrate leadership qualities and/or aspirations. Required Qualifications Must be an experienced engineer or a field technician with excellent understanding of MEP systems, HVAC controls, the T&B process, etc Must have good computer skills and effective typing skills Understanding of Microsoft Excel, Word, Outlook, and Project software Ability and interest in working with others Excellent verbal and written communication skills Be familiar with the organization of design documents, the preparation of the multidiscipline designs, and the delivery of the design & construction services Strong knowledge of construction practices, systems engineering, operations fundamentals, contracting, and general business operations Understanding of project accounting and financial management tools Ability to prioritize and organize work; ability to work on multiple tasks concurrently An attitude and commitment to being an active participant of our employee-owned culture is a must What We Believe HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. Our Commitment As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. Primary Location Primary Location : United Kingdom-England-London Schedule Schedule : Full-time Employee Status Employee Status : Regular Job Posting Job Posting : Sep 9, 2024 At HDR, we are committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employe r. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records. Ready to learn more? Let's work together to make great thingspossible. We design solutions to the world's greatest challenges. We'realways looking for great talent to join our global teams.

As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You'll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor. You don't need banking experience just a can-do approach. Salary - £25,500 Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.