Building and running our digital operations business Our Head of Managed Services will be responsible for building an exceptional operation to manage the transition to live - and ongoing running - of our clients' services, applications, data, infrastructure and cloud estates. We believe that Managed Services, done effectively, can significantly enhance citizen and user experiences, bolster the resilience of public services, and continually improve the applications that deliver essential capabilities to our society. The successful candidate will join the existing practice to help us to grow, develop and support the sale of a set of differentiated offerings covering the end-to-end design, transition and support for a wide range of IT services, platforms and products. They will develop a team of engineering, cloud, data, user-centred and managed service professionals, engage with our clients on their business priorities and challenges, and guide and monitor client engagements across Made Tech. This role reports directly to the Chief Delivery & Transformation Officer. Key responsibilities Our Head of Managed Services is a member of Made Tech's leadership team with the responsibility and autonomy to define strategic plans that accelerate the growth of both the practice and wider business. You will be responsible for the revenue, margin and utilisation of the practice, collaborating with the other practice, industry and delivery heads to drive excellent services for our Public Sector clients. The right person for this role will do this by combining their experience of IT service management, passion for simplification and legacy modernisation, and their established industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the public sector. Your role at Made Tech Grow the Managed Services practice at Made Tech; alongside our industry leadership teams, develop trusted relationships with our clients to identify specific growth opportunities and proactively take new ideas to our clients to help them solve their biggest problems Develop the Managed Services propositions; establish Made Tech as an innovator and thought leader in the space, sharing our differentiated approach to improve services across the public sector Lead the Managed Services practice; hire, develop, motivate and coach a team that understands the user/client needs as well as the technology we are supporting across the public sector Deliver a profitable Managed Services business; balance complex client needs with highly performing, suitably leveraged and cost effective teams Shape our service offering; define and deploy the operational processes and approaches that underpin our migration, modernisation, improvement (cost and experience) and managed service activities Provide subject matter expertise; lead the migration and operations offerings on our existing client accounts, guiding the account teams to building strategic plans that deliver on our goals Be a trusted advisor; build strategic relationships with C-Level stakeholders across our public sector client base and the wider industry Be the point of escalation; support the team for service impacting issues/ incidents, conduct major service reviews with key clients and liaise with high profile stakeholders Help develop our integrated client proposition; align the Managed Services strategy and offerings to our Transformation, Security, Engineering and Cloud offerings to ensure a comprehensive service to our clients. Skills, knowledge and expertise The following skills will be assessed during the application process. Understanding of the issues and challenges that the public sector faces in supporting and transforming legacy applications, as well as minimising the risk of future legacy technology Experience building trusted advisor relationships with senior client stakeholders within the public sector. Practice vision Strategic vision; ability to align services with evolving societal requirements and public sector objectives User-centric approach; strong commitment to designing and improving services based on user needs and experiences Continuous improvement and innovation; proficiency in engaging with stakeholders, including end-users and public sector teams, to identify and implement improvements and incorporate new technology to enhance service performance, user satisfaction and accessibility Data-driven decision making; utilise data analytics to inform strategic decisions, identify opportunities for change and optimise service delivery. Practice growth Experience developing targeted propositions and go-to-market plans based on client needs and ability to contract/ buy for managed service offerings and propositions Experience of working with sales professionals and commercial responsibility for strategic organisational goals Experience in running migration and support services for platforms, user-facing digital and data services, cyber security operations Experience of support capabilities including fully outsourced and outcome based, embedded capabilities, service design, transition and support product implementation/ integration. People and partnerships Experience of building and managing high performing service management teams and creating the operating model to provide a cost-effective client-facing experience Experience of owning a cost-centre and of working with commercial functions to grow a profitable practice Experience of managing partnerships and suppliers to provide a consolidated and seamless managed service offering to clients of varying levels of service maturity Understanding of the support and operations tooling landscape, experience of cross organisation integrations and the development of automated monitoring and alerting frameworks.
May 10, 2025
Full time
Building and running our digital operations business Our Head of Managed Services will be responsible for building an exceptional operation to manage the transition to live - and ongoing running - of our clients' services, applications, data, infrastructure and cloud estates. We believe that Managed Services, done effectively, can significantly enhance citizen and user experiences, bolster the resilience of public services, and continually improve the applications that deliver essential capabilities to our society. The successful candidate will join the existing practice to help us to grow, develop and support the sale of a set of differentiated offerings covering the end-to-end design, transition and support for a wide range of IT services, platforms and products. They will develop a team of engineering, cloud, data, user-centred and managed service professionals, engage with our clients on their business priorities and challenges, and guide and monitor client engagements across Made Tech. This role reports directly to the Chief Delivery & Transformation Officer. Key responsibilities Our Head of Managed Services is a member of Made Tech's leadership team with the responsibility and autonomy to define strategic plans that accelerate the growth of both the practice and wider business. You will be responsible for the revenue, margin and utilisation of the practice, collaborating with the other practice, industry and delivery heads to drive excellent services for our Public Sector clients. The right person for this role will do this by combining their experience of IT service management, passion for simplification and legacy modernisation, and their established industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the public sector. Your role at Made Tech Grow the Managed Services practice at Made Tech; alongside our industry leadership teams, develop trusted relationships with our clients to identify specific growth opportunities and proactively take new ideas to our clients to help them solve their biggest problems Develop the Managed Services propositions; establish Made Tech as an innovator and thought leader in the space, sharing our differentiated approach to improve services across the public sector Lead the Managed Services practice; hire, develop, motivate and coach a team that understands the user/client needs as well as the technology we are supporting across the public sector Deliver a profitable Managed Services business; balance complex client needs with highly performing, suitably leveraged and cost effective teams Shape our service offering; define and deploy the operational processes and approaches that underpin our migration, modernisation, improvement (cost and experience) and managed service activities Provide subject matter expertise; lead the migration and operations offerings on our existing client accounts, guiding the account teams to building strategic plans that deliver on our goals Be a trusted advisor; build strategic relationships with C-Level stakeholders across our public sector client base and the wider industry Be the point of escalation; support the team for service impacting issues/ incidents, conduct major service reviews with key clients and liaise with high profile stakeholders Help develop our integrated client proposition; align the Managed Services strategy and offerings to our Transformation, Security, Engineering and Cloud offerings to ensure a comprehensive service to our clients. Skills, knowledge and expertise The following skills will be assessed during the application process. Understanding of the issues and challenges that the public sector faces in supporting and transforming legacy applications, as well as minimising the risk of future legacy technology Experience building trusted advisor relationships with senior client stakeholders within the public sector. Practice vision Strategic vision; ability to align services with evolving societal requirements and public sector objectives User-centric approach; strong commitment to designing and improving services based on user needs and experiences Continuous improvement and innovation; proficiency in engaging with stakeholders, including end-users and public sector teams, to identify and implement improvements and incorporate new technology to enhance service performance, user satisfaction and accessibility Data-driven decision making; utilise data analytics to inform strategic decisions, identify opportunities for change and optimise service delivery. Practice growth Experience developing targeted propositions and go-to-market plans based on client needs and ability to contract/ buy for managed service offerings and propositions Experience of working with sales professionals and commercial responsibility for strategic organisational goals Experience in running migration and support services for platforms, user-facing digital and data services, cyber security operations Experience of support capabilities including fully outsourced and outcome based, embedded capabilities, service design, transition and support product implementation/ integration. People and partnerships Experience of building and managing high performing service management teams and creating the operating model to provide a cost-effective client-facing experience Experience of owning a cost-centre and of working with commercial functions to grow a profitable practice Experience of managing partnerships and suppliers to provide a consolidated and seamless managed service offering to clients of varying levels of service maturity Understanding of the support and operations tooling landscape, experience of cross organisation integrations and the development of automated monitoring and alerting frameworks.
You will need to login before you can apply for a job. Associate Project Director - Ministry of Justice Sector: Construction and Building Services Role: Associate Contract Type: Permanent Hours: Full Time Position status: This opportunity is for a secured role that is due to commence in December subject to approval. If you would like to be considered as we progress with this position, please click to apply. At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site. The project: Initially covering responsibilities for HMP Gartree with a view to then leading on HMP Grendon long term. The MoJ property directorate is a customer focused organisation that exists to enable our customers to perform to their very best. We do this by providing high quality, easy to use services, and working environments that our customers want to work in, which support them to deliver their individual outputs efficiently. Our job is to manage one of the most diverse and complex estates in government - hosted by the Ministry of Justice (MoJ). The MoJ property directorate brings together a property portfolio including prisons, probation, and MoJ HQ and arm's length bodies. We also provide property services on behalf of the home office. MoJ property provides specialist services including facilities management, health and safety, fire safety and security, technical design expertise, and sustainability. We also have business management teams who support the entire directorate and each of our partners is supported by account management teams. We are responsible for a great deal - our portfolio consists of properties valued at £8.5bn for the MoJ alone. Our values shape the way we consult and define the people we want to join us on our journey, they are: Safety first - Going home safe and well: You will be a leading advocate of Mace's value of safety first, and be accountable for leading and maintaining exceptional safety, quality, cost, programme, sustainability and project compliance standards. You will possess advanced technical expertise in local health and safety rules and regulations relevant to project portfolio. You will champion a diverse and inclusive working environment and understand the importance of the wellbeing of the people you manage. Client focus - Deliver on our promise: You will ensure the successful delivery of key assignments and defined business areas, providing strategic direction and monitoring delivery aligned with overall vision and objectives. You will be responsible for implementing appropriate programme delivery environments, including people, organisation, process, information and technology. You will promote and influence quality and service excellence in all conversations and programme interactions. Working with a range of end users, judiciary, prison governors, probation, HMPPS leads and facilities management to develop project proposals from mandate through to completion, within budget envelops, evidencing value for money solutions and benefits realisation. Working with Directorate account management teams in delivering successful outcomes. Timely drafting and submission of individual project option appraisals, feasibility reports, business cases and board papers; driving design innovation. Working with commercial teams to procure supply chain resources, by providing the appropriate project briefs. Managing the performance of supply chain partners, through providing clear instructions; collating and reporting on key performance measures. Identifying risks and issues and making sure mitigation plans are in place. Working with the project professional teams to ensure fully costed risk registers are in place and updated regularly for all projects, enabling effective risk and issue management. Establishment and leadership of change control across all projects, ensuring timely and cost-efficient decision making is undertaken to delivery projects within budget and on time. Supporting the contract administration process through timely decision making and direction required to enable the submission of early warning notices, when contractual remedies are thought to be required, instructions and general communications. Liaison with and supporting project manager with the coordination of technical standards and other design/operational stakeholders to support design development and on-site delivery of works in line with MoJ standards and requirements. Support the project manager for all utilities connections contracts, design development and options appraisal/selection, metering connections and establishment of associated wayleaves and easements. Management of all 3rd party legal agreements required to deliver the works, such as S278 agreements and temporary traffic restriction orders. Supporting principal and contractor through the planning process, including development of planning submissions, liaison with local planning authority officers, local stakeholder management, representation at key planning meetings and supporting the discharge of planning conditions. Management of key project stakeholder relationships as agreed with principal through regular engagement and timely briefing and updates. Act as key interface between end user groups, professional teams and contractors. Development of management processes, procedures and plans, in line with the government soft landings requirements, to enable successful integration and handover at project completion to the operator. Embedding wider efficiency targets set by the cabinet office and IPA, such as the implementation of building information modelling, government soft landings by the inclusion of FM professionals, and collaborative procurement, particularly early contractor engagement and project bank accounts. Regularly holding to account and supporting team members who support the senior project sponsors. Line management and leadership of a team, providing strong professional direction. Making sure contractor and project manager are focused on critical paths and they are in place for all projects and project performance indicators (PPIs) are in place and the resulting data is used to keep project to time and quality. Making sure project detail sheets are submitted on time, having first challenged and assured the data and information being supplied is accurate. Manage the end-to-end requisition to pay process, making sure prompt and fair payment is made. Ensuring lessons learned are carried out as best practice and findings are collected and distributed across stakeholder groups, including technical services, FM, commercial, and post project evaluations are conducted and recorded; report benefits in line with those set out in the business case(s). Frequent travel will be required across between establishments across the UK. Integrity - Always do the right thing: You will be responsible for project budgets and ensure operations are fiscally and ethically viable and meet organisational and legislative compliance obligations. You will support the operations director and other senior stakeholders to directly influence long term development of strategy for a function or business unit (BU), creating a sustainable business future. You will commit to making a positive impact for our people, our clients, and our planet, and take ownership for holding others to account who do not uphold the Mace values. Create opportunity - For our people to excel: You will lead your team effectively and develop others to reach their full potential. You will actively network, innovate, and seek understanding of best practice, utilising the full depth of knowledge of Mace group, the centres of excellence, Mace way control centre and knowledge hub. You will collaborate with multiple internal and external stakeholders, up to C-Suite, to implement and manage our programmes. You'll need to have: Developed budgetary oversight expertise. Advanced proficiency in coordinating activities and collaborating with stakeholders. Advanced understanding of programme management methodologies and practices. Advanced problem solving and analytical skills across estimating, scheduling, contracts administration, procurement, financial controls and reporting for planning, estimating, contract administration and procurement issues for various procedural, construction and design activities. Developed bidding, business development and/or account growth capabilities. Advanced commercial and financial skills and an ability to grow fees. Ensure programme risks are effectively identified, mitigated and managed, including the proactive management of the early warning process. Performance management to ensure a high-performance culture is maintained. Deep knowledge and expertise in specific industry of programme/role. Relevant technical qualification/certification for project portfolio/s. Sound technical expertise in health and safety executive (HSE) (or local equivalent) rules and regulations relevant to programme/portfolio. Highly regarded across the relevant sector/market. Share and develop knowledge and skills across the team. Acts as a mentor. . click apply for full job details
May 10, 2025
Full time
You will need to login before you can apply for a job. Associate Project Director - Ministry of Justice Sector: Construction and Building Services Role: Associate Contract Type: Permanent Hours: Full Time Position status: This opportunity is for a secured role that is due to commence in December subject to approval. If you would like to be considered as we progress with this position, please click to apply. At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site. The project: Initially covering responsibilities for HMP Gartree with a view to then leading on HMP Grendon long term. The MoJ property directorate is a customer focused organisation that exists to enable our customers to perform to their very best. We do this by providing high quality, easy to use services, and working environments that our customers want to work in, which support them to deliver their individual outputs efficiently. Our job is to manage one of the most diverse and complex estates in government - hosted by the Ministry of Justice (MoJ). The MoJ property directorate brings together a property portfolio including prisons, probation, and MoJ HQ and arm's length bodies. We also provide property services on behalf of the home office. MoJ property provides specialist services including facilities management, health and safety, fire safety and security, technical design expertise, and sustainability. We also have business management teams who support the entire directorate and each of our partners is supported by account management teams. We are responsible for a great deal - our portfolio consists of properties valued at £8.5bn for the MoJ alone. Our values shape the way we consult and define the people we want to join us on our journey, they are: Safety first - Going home safe and well: You will be a leading advocate of Mace's value of safety first, and be accountable for leading and maintaining exceptional safety, quality, cost, programme, sustainability and project compliance standards. You will possess advanced technical expertise in local health and safety rules and regulations relevant to project portfolio. You will champion a diverse and inclusive working environment and understand the importance of the wellbeing of the people you manage. Client focus - Deliver on our promise: You will ensure the successful delivery of key assignments and defined business areas, providing strategic direction and monitoring delivery aligned with overall vision and objectives. You will be responsible for implementing appropriate programme delivery environments, including people, organisation, process, information and technology. You will promote and influence quality and service excellence in all conversations and programme interactions. Working with a range of end users, judiciary, prison governors, probation, HMPPS leads and facilities management to develop project proposals from mandate through to completion, within budget envelops, evidencing value for money solutions and benefits realisation. Working with Directorate account management teams in delivering successful outcomes. Timely drafting and submission of individual project option appraisals, feasibility reports, business cases and board papers; driving design innovation. Working with commercial teams to procure supply chain resources, by providing the appropriate project briefs. Managing the performance of supply chain partners, through providing clear instructions; collating and reporting on key performance measures. Identifying risks and issues and making sure mitigation plans are in place. Working with the project professional teams to ensure fully costed risk registers are in place and updated regularly for all projects, enabling effective risk and issue management. Establishment and leadership of change control across all projects, ensuring timely and cost-efficient decision making is undertaken to delivery projects within budget and on time. Supporting the contract administration process through timely decision making and direction required to enable the submission of early warning notices, when contractual remedies are thought to be required, instructions and general communications. Liaison with and supporting project manager with the coordination of technical standards and other design/operational stakeholders to support design development and on-site delivery of works in line with MoJ standards and requirements. Support the project manager for all utilities connections contracts, design development and options appraisal/selection, metering connections and establishment of associated wayleaves and easements. Management of all 3rd party legal agreements required to deliver the works, such as S278 agreements and temporary traffic restriction orders. Supporting principal and contractor through the planning process, including development of planning submissions, liaison with local planning authority officers, local stakeholder management, representation at key planning meetings and supporting the discharge of planning conditions. Management of key project stakeholder relationships as agreed with principal through regular engagement and timely briefing and updates. Act as key interface between end user groups, professional teams and contractors. Development of management processes, procedures and plans, in line with the government soft landings requirements, to enable successful integration and handover at project completion to the operator. Embedding wider efficiency targets set by the cabinet office and IPA, such as the implementation of building information modelling, government soft landings by the inclusion of FM professionals, and collaborative procurement, particularly early contractor engagement and project bank accounts. Regularly holding to account and supporting team members who support the senior project sponsors. Line management and leadership of a team, providing strong professional direction. Making sure contractor and project manager are focused on critical paths and they are in place for all projects and project performance indicators (PPIs) are in place and the resulting data is used to keep project to time and quality. Making sure project detail sheets are submitted on time, having first challenged and assured the data and information being supplied is accurate. Manage the end-to-end requisition to pay process, making sure prompt and fair payment is made. Ensuring lessons learned are carried out as best practice and findings are collected and distributed across stakeholder groups, including technical services, FM, commercial, and post project evaluations are conducted and recorded; report benefits in line with those set out in the business case(s). Frequent travel will be required across between establishments across the UK. Integrity - Always do the right thing: You will be responsible for project budgets and ensure operations are fiscally and ethically viable and meet organisational and legislative compliance obligations. You will support the operations director and other senior stakeholders to directly influence long term development of strategy for a function or business unit (BU), creating a sustainable business future. You will commit to making a positive impact for our people, our clients, and our planet, and take ownership for holding others to account who do not uphold the Mace values. Create opportunity - For our people to excel: You will lead your team effectively and develop others to reach their full potential. You will actively network, innovate, and seek understanding of best practice, utilising the full depth of knowledge of Mace group, the centres of excellence, Mace way control centre and knowledge hub. You will collaborate with multiple internal and external stakeholders, up to C-Suite, to implement and manage our programmes. You'll need to have: Developed budgetary oversight expertise. Advanced proficiency in coordinating activities and collaborating with stakeholders. Advanced understanding of programme management methodologies and practices. Advanced problem solving and analytical skills across estimating, scheduling, contracts administration, procurement, financial controls and reporting for planning, estimating, contract administration and procurement issues for various procedural, construction and design activities. Developed bidding, business development and/or account growth capabilities. Advanced commercial and financial skills and an ability to grow fees. Ensure programme risks are effectively identified, mitigated and managed, including the proactive management of the early warning process. Performance management to ensure a high-performance culture is maintained. Deep knowledge and expertise in specific industry of programme/role. Relevant technical qualification/certification for project portfolio/s. Sound technical expertise in health and safety executive (HSE) (or local equivalent) rules and regulations relevant to programme/portfolio. Highly regarded across the relevant sector/market. Share and develop knowledge and skills across the team. Acts as a mentor. . click apply for full job details
Position: Senior Network Engineer Location: South Oxfordshire On site: 5 days Salary: 50k - 60k Company benefits: Flexible working family friendly policies Health and wellbeing Saving's schemes Learning & development And more Working with the Senior Network Administrator and IT Security Officer within our clients Scientific Computing group, the post will be responsible for co-development of the design, development, commissioning and operational support of their science facing network infrastructure both for current facility operations and to play a key role in the delivery of network upgrade and transformation projects. As such, the job remit will cover the support, design, development, and operation of networking capabilities to enable effective, dependable, and resilient operation of the clients accelerators, science beamlines, and data centre operations. Co-design and development of Diamond's Science Network infrastructure to support high performance detectors, storage systems, and cluster services. Provide network operations support and a source of technical expertise within the Scientific Computing team on an ad hoc and projects basis. Installation and configuration of network infrastructure utilising hardware from multiple vendors. Undertake root cause analysis, identification, and resolution of network infrastructure issues in a timely manner, working with other members of the Scientific Computing team, and other teams within the organisation. Software Patching of network equipment to standard versions of software. Interfacing with internal teams and Scientists, at all stages of the development life cycle to, for example, develop requirements for projects and tenders, track project progress, and verify operation of Diamond's science facing and accelerator network infrastructure. Report on progress in all areas on a periodic basis to the Operations Manager and Head of Scientific Computing. Project planning, coordination, and implementation of projects relating to networks. Maintain an up to date knowledge of network technologies and developments to ably support and develop the facility's science, beamline, and accelerator projects. Document and communicate Network developments within Diamond and to other projects. Network monitoring, and development of reporting metrics and dashboards to measure network performance. Line manages junior network administrators as required. Maintain and update DLS firewall appliances. Skills: Demonstrable experience of administering modern network infrastructure through previous roles; Experience in configuring and troubleshooting common network protocols such as PXE, DHCP, DNS, CIFS and NFS; Experience of computer hardware with high bandwidth network requirements Experience of network stack tuning on Windows and/or Linux Experience of Linux command line and simple scripting; Experience of operating and configuring firewalls and VPN Experience in the development of existing and new network infrastructure capabilities, such as: design and guiding delivery of fibre installs, and the selection, configuration and deployment of routers and switches. Experience of Low Latency Network Interconnects such as InfiniBand (IB) or OmniPath (OPA) Degree level qualification in computing or science subject, or equivalent experience; Specific network accreditation, e.g. CCNA CCNP WCNA INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 10, 2025
Full time
Position: Senior Network Engineer Location: South Oxfordshire On site: 5 days Salary: 50k - 60k Company benefits: Flexible working family friendly policies Health and wellbeing Saving's schemes Learning & development And more Working with the Senior Network Administrator and IT Security Officer within our clients Scientific Computing group, the post will be responsible for co-development of the design, development, commissioning and operational support of their science facing network infrastructure both for current facility operations and to play a key role in the delivery of network upgrade and transformation projects. As such, the job remit will cover the support, design, development, and operation of networking capabilities to enable effective, dependable, and resilient operation of the clients accelerators, science beamlines, and data centre operations. Co-design and development of Diamond's Science Network infrastructure to support high performance detectors, storage systems, and cluster services. Provide network operations support and a source of technical expertise within the Scientific Computing team on an ad hoc and projects basis. Installation and configuration of network infrastructure utilising hardware from multiple vendors. Undertake root cause analysis, identification, and resolution of network infrastructure issues in a timely manner, working with other members of the Scientific Computing team, and other teams within the organisation. Software Patching of network equipment to standard versions of software. Interfacing with internal teams and Scientists, at all stages of the development life cycle to, for example, develop requirements for projects and tenders, track project progress, and verify operation of Diamond's science facing and accelerator network infrastructure. Report on progress in all areas on a periodic basis to the Operations Manager and Head of Scientific Computing. Project planning, coordination, and implementation of projects relating to networks. Maintain an up to date knowledge of network technologies and developments to ably support and develop the facility's science, beamline, and accelerator projects. Document and communicate Network developments within Diamond and to other projects. Network monitoring, and development of reporting metrics and dashboards to measure network performance. Line manages junior network administrators as required. Maintain and update DLS firewall appliances. Skills: Demonstrable experience of administering modern network infrastructure through previous roles; Experience in configuring and troubleshooting common network protocols such as PXE, DHCP, DNS, CIFS and NFS; Experience of computer hardware with high bandwidth network requirements Experience of network stack tuning on Windows and/or Linux Experience of Linux command line and simple scripting; Experience of operating and configuring firewalls and VPN Experience in the development of existing and new network infrastructure capabilities, such as: design and guiding delivery of fibre installs, and the selection, configuration and deployment of routers and switches. Experience of Low Latency Network Interconnects such as InfiniBand (IB) or OmniPath (OPA) Degree level qualification in computing or science subject, or equivalent experience; Specific network accreditation, e.g. CCNA CCNP WCNA INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Hybrid working with up to 2 remote working days weekly Step into a key role at the heart of our AML operations, where you'll take ownership of transaction monitoring, sanctions screening, and in-depth investigations into potentially suspicious activity. You'll work closely with a collaborative team while also managing your own cases, using a suite of modern internal tools to help keep our clients and business safe. If you're passionate about financial crime prevention and thrive in a fast-moving fintech environment, we'd love to meet you. Our mission 3S Money is reinventing international business banking. Founded in 2018, our mission is to help growing businesses send, receive and exchange money in over 190 countries. With offices in five countries and over 200 employees, you'll be joining a high-energy, high-impact team that's achieved profitability and has a wealth of opportunity ahead. Our culture At 3S Money, we believe in caring personally, staying curious and making an impact through collaboration not competition. Our culture is genuinely transparent with minimal hierarchy and a commitment to each employee's professional growth. What you'll be doing Alert handling : perform investigations on AML and sanctions alerts generated by the firm's AML and Sanctions monitoring platform. Investigation Management : Conduct investigations into suspected financial crime cases, collaborating with internal departments and external entities as needed. Documentation and Reporting : Prepare detailed reports outlining investigation findings, including evidence, analysis, and recommended actions. Maintain accurate records of all investigations. Management Information : Deliver periodic MI focusing on Key Risks and Performance Indicators to allow proactive and reactive investigations and risk assessments. Driving efficiencies : Support the Global Head of AMLSI in driving key projects to deliver best in practice AMLSI operations. Collaboration : Work closely with cross-functional teams, including legal, compliance, and financial crime operations teams to implement fraud and other financial crime prevention strategies and enhance overall security measures. Staying Informed : Stay abreast of industry trends, emerging fraud risks, and new investigative techniques to continuously improve fraud and other financial crime prevention strategies. Compliance : Ensure that all investigative activities adhere to relevant laws, regulations, and company policies. About you, you have A minimum of 3 years' experience in an AML compliance role within financial services, FinTech or start-up experience is strongly preferred. Knowledge of UK and EU regulations, in particular rules and legislation relating to AML/Financial Crime. Strong analytical, investigative and problem-solving skills. Detail-oriented with a commitment to accuracy and thoroughness in investigations. Strong communication and interpersonal skills. Ability to work independently as well as part of a team. A degree educated in a relevant subject is preferred but not essential. An understanding of the functioning of the physical crypto asset environment is preferred but not essential. Business level proficiency in English with another language as a bonus but not necessary. In return for your hard work: Competitive Salary + stock options (after 12 months) & benefits. Hybrid working setup in our wonderful city-centre office. We foster non-BAU projects in our team; we want you to explore new avenues and expand your expertise to benefit your professional pathway & our teams. And much, much more . Our commitment to you We are an equal opportunities employer. We make recruiting decisions based on your experience, skills and personality. Our passion and focus will always be to work with the best people. We're creating services for everyone, so it's imperative we work with everyone. Our diverse team has been the foundation of our success in building more efficient products, making better decisions and establishing an all-inclusive place to work. Applicants of all backgrounds are hugely encouraged to apply and discover the 3S way.
May 09, 2025
Full time
Hybrid working with up to 2 remote working days weekly Step into a key role at the heart of our AML operations, where you'll take ownership of transaction monitoring, sanctions screening, and in-depth investigations into potentially suspicious activity. You'll work closely with a collaborative team while also managing your own cases, using a suite of modern internal tools to help keep our clients and business safe. If you're passionate about financial crime prevention and thrive in a fast-moving fintech environment, we'd love to meet you. Our mission 3S Money is reinventing international business banking. Founded in 2018, our mission is to help growing businesses send, receive and exchange money in over 190 countries. With offices in five countries and over 200 employees, you'll be joining a high-energy, high-impact team that's achieved profitability and has a wealth of opportunity ahead. Our culture At 3S Money, we believe in caring personally, staying curious and making an impact through collaboration not competition. Our culture is genuinely transparent with minimal hierarchy and a commitment to each employee's professional growth. What you'll be doing Alert handling : perform investigations on AML and sanctions alerts generated by the firm's AML and Sanctions monitoring platform. Investigation Management : Conduct investigations into suspected financial crime cases, collaborating with internal departments and external entities as needed. Documentation and Reporting : Prepare detailed reports outlining investigation findings, including evidence, analysis, and recommended actions. Maintain accurate records of all investigations. Management Information : Deliver periodic MI focusing on Key Risks and Performance Indicators to allow proactive and reactive investigations and risk assessments. Driving efficiencies : Support the Global Head of AMLSI in driving key projects to deliver best in practice AMLSI operations. Collaboration : Work closely with cross-functional teams, including legal, compliance, and financial crime operations teams to implement fraud and other financial crime prevention strategies and enhance overall security measures. Staying Informed : Stay abreast of industry trends, emerging fraud risks, and new investigative techniques to continuously improve fraud and other financial crime prevention strategies. Compliance : Ensure that all investigative activities adhere to relevant laws, regulations, and company policies. About you, you have A minimum of 3 years' experience in an AML compliance role within financial services, FinTech or start-up experience is strongly preferred. Knowledge of UK and EU regulations, in particular rules and legislation relating to AML/Financial Crime. Strong analytical, investigative and problem-solving skills. Detail-oriented with a commitment to accuracy and thoroughness in investigations. Strong communication and interpersonal skills. Ability to work independently as well as part of a team. A degree educated in a relevant subject is preferred but not essential. An understanding of the functioning of the physical crypto asset environment is preferred but not essential. Business level proficiency in English with another language as a bonus but not necessary. In return for your hard work: Competitive Salary + stock options (after 12 months) & benefits. Hybrid working setup in our wonderful city-centre office. We foster non-BAU projects in our team; we want you to explore new avenues and expand your expertise to benefit your professional pathway & our teams. And much, much more . Our commitment to you We are an equal opportunities employer. We make recruiting decisions based on your experience, skills and personality. Our passion and focus will always be to work with the best people. We're creating services for everyone, so it's imperative we work with everyone. Our diverse team has been the foundation of our success in building more efficient products, making better decisions and establishing an all-inclusive place to work. Applicants of all backgrounds are hugely encouraged to apply and discover the 3S way.
Field Based - London/South Essex Night shifts - 10pm - 6am, Sunday - Friday You must hold a valid UK driving license. To safeguard company and customer assets and mitigate loss by conducting proactive investigations, implementing preventative measures, and collaborating with internal and external stakeholders. To assist the Security & Loss prevention manager and customer management in the investigation of areas of 'loss' using specialist skills and experience to identify and advise remedial action to be taken to reduce deficiencies. To conduct planned audits and inspections at delivery points at Train Stations, Underground stations, bus depots and at the distribution centre. To implement and maintain strong loss prevention practice(s) to improve the prevention of incidents and enhance profitability. To conduct independent checks on the agreed policies and procedures to ensure that these are being adhered to. To effectively plan any visits ensuring that all paperwork and photographs are accurate and of a high quality and meet the required standard. To produce and maintain accurate audit details of all checks on contract holder's rounds ensuring that the correct processes are being applied specifically around supply and returns. About the Role Field Operations: Conduct routine field inspections of delivery points (train stations, underground stations, distribution centres) to identify and address potential vulnerabilities. Perform stop and search operations as required, adhering to legal guidelines and company policies. Collaborate with customer teams to provide training and support on loss prevention best practices. Conduct covert and overt surveillance operations to detect and deter theft and fraud. Respond to incidents and emergencies, taking appropriate action to minimize loss and ensure personal safety. Investigations: Investigate suspected theft, fraud, and other security breaches. Collect and analyse evidence, including CCTV footage and witness statements. Prepare detailed investigative reports, summarizing findings and recommendations. Collaborate with law enforcement as needed to pursue legal action. Policy and Procedure Development: Review and update existing loss prevention policies and procedures to ensure effectiveness. Develop and implement new initiatives to enhance security measures and reduce loss. Risk Assessment: Conduct regular risk assessments of operations and facilities to identify potential threats. Develop and implement mitigation strategies to minimize risk. Reporting and Analysis: Prepare regular reports on loss prevention activities, including key performance indicators and trends. Analyse data to identify patterns and trends, informing strategic decision-making. In addition to the duties and responsibilities listed, the jobholder may be required on occasion to perform other duties assigned by the supervisor/manager. On occasion there might be the requirement to spend a night away from home staying in a fully expensed hotel. This job description is a guide to the duties and responsibilities of the post and is not exhaustive. Subject to the needs of the service, the content of the job description for this post is subject to continuous review. What we can offer: Not only do we offer free onsite parking and competitive salary but you'll also have access to: Company funded Health Cash Plan - providing cash back for everyday healthcare costs such as dental, optical and physiotherapy. 5% match pension. 25 days holiday plus holiday buy scheme. 24/7 E-Learning modules, Training and Development opportunities. Sharesave Scheme, Cycle to work schemes, Health cash plan. Colleague Assistance Programme & Colleague referral scheme. About you: Strong investigative skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Physical fitness and ability to perform field duties. Knowledge of relevant legislation and regulations. Proficiency in using investigative tools and technology. A valid UK driving license (company car may be provided). The job is field based in and around the London/South Essex areas and involves the use of a company car, laptop computer. The role will largely involve night work between the hours of 10pm - 6am with some variation as the tasks require. Working days will include occasional Sunday nights. Please note: you must have the right to work in the UK to be considered for this position. About us: Smiths News is the UK's largest news wholesaler. Our colleagues serve 22,400 retailers every day of the year, operating from 33 distribution centres. Inclusion and diversity are important to us. We are working together to build and shape a culture that embraces people from all backgrounds, experiences, and orientations. Smiths News is dedicated to creating an authentic workplace where everyone can thrive.
May 09, 2025
Full time
Field Based - London/South Essex Night shifts - 10pm - 6am, Sunday - Friday You must hold a valid UK driving license. To safeguard company and customer assets and mitigate loss by conducting proactive investigations, implementing preventative measures, and collaborating with internal and external stakeholders. To assist the Security & Loss prevention manager and customer management in the investigation of areas of 'loss' using specialist skills and experience to identify and advise remedial action to be taken to reduce deficiencies. To conduct planned audits and inspections at delivery points at Train Stations, Underground stations, bus depots and at the distribution centre. To implement and maintain strong loss prevention practice(s) to improve the prevention of incidents and enhance profitability. To conduct independent checks on the agreed policies and procedures to ensure that these are being adhered to. To effectively plan any visits ensuring that all paperwork and photographs are accurate and of a high quality and meet the required standard. To produce and maintain accurate audit details of all checks on contract holder's rounds ensuring that the correct processes are being applied specifically around supply and returns. About the Role Field Operations: Conduct routine field inspections of delivery points (train stations, underground stations, distribution centres) to identify and address potential vulnerabilities. Perform stop and search operations as required, adhering to legal guidelines and company policies. Collaborate with customer teams to provide training and support on loss prevention best practices. Conduct covert and overt surveillance operations to detect and deter theft and fraud. Respond to incidents and emergencies, taking appropriate action to minimize loss and ensure personal safety. Investigations: Investigate suspected theft, fraud, and other security breaches. Collect and analyse evidence, including CCTV footage and witness statements. Prepare detailed investigative reports, summarizing findings and recommendations. Collaborate with law enforcement as needed to pursue legal action. Policy and Procedure Development: Review and update existing loss prevention policies and procedures to ensure effectiveness. Develop and implement new initiatives to enhance security measures and reduce loss. Risk Assessment: Conduct regular risk assessments of operations and facilities to identify potential threats. Develop and implement mitigation strategies to minimize risk. Reporting and Analysis: Prepare regular reports on loss prevention activities, including key performance indicators and trends. Analyse data to identify patterns and trends, informing strategic decision-making. In addition to the duties and responsibilities listed, the jobholder may be required on occasion to perform other duties assigned by the supervisor/manager. On occasion there might be the requirement to spend a night away from home staying in a fully expensed hotel. This job description is a guide to the duties and responsibilities of the post and is not exhaustive. Subject to the needs of the service, the content of the job description for this post is subject to continuous review. What we can offer: Not only do we offer free onsite parking and competitive salary but you'll also have access to: Company funded Health Cash Plan - providing cash back for everyday healthcare costs such as dental, optical and physiotherapy. 5% match pension. 25 days holiday plus holiday buy scheme. 24/7 E-Learning modules, Training and Development opportunities. Sharesave Scheme, Cycle to work schemes, Health cash plan. Colleague Assistance Programme & Colleague referral scheme. About you: Strong investigative skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Physical fitness and ability to perform field duties. Knowledge of relevant legislation and regulations. Proficiency in using investigative tools and technology. A valid UK driving license (company car may be provided). The job is field based in and around the London/South Essex areas and involves the use of a company car, laptop computer. The role will largely involve night work between the hours of 10pm - 6am with some variation as the tasks require. Working days will include occasional Sunday nights. Please note: you must have the right to work in the UK to be considered for this position. About us: Smiths News is the UK's largest news wholesaler. Our colleagues serve 22,400 retailers every day of the year, operating from 33 distribution centres. Inclusion and diversity are important to us. We are working together to build and shape a culture that embraces people from all backgrounds, experiences, and orientations. Smiths News is dedicated to creating an authentic workplace where everyone can thrive.
We are looking for a friendly, hard-working, and organised person to join our growing team. About Us African Adventures Foundation is a registered charity set up in 2013 to provide support to 29 schools in developing areas of Ghana, Kenya and Zanzibar. These schools provide education, health and food security, and social support to young people whose access to these basic services would otherwise be very limited. African Adventures Foundation helps by funding food security programmes, the construction of important school facilities, and hygiene projects that will benefit children's health and education. With your help, we can continue to provide security and opportunities for more children in Africa. It's an extremely exciting time to join our team as we continue to expand our company. Due to our current growth and expected growth over the coming years, we are in the process of relocating from Eastleigh to new office premises in Whiteley, which are better able to accommodate our expanding team. This role may also require travel outside the UK to visit our Programmes as needed by the business. About the role We have ambitious plans for the future and are bringing together an incredible team to make them happen. At the center of it all, we're looking for an energetic, collaborative Foundation Manager to help us grow, thrive, and deliver real impact. This is a broad and rewarding role - perfect for someone who's excited to roll up their sleeves, take ownership, and help shape the direction of a dynamic and growing charity. The Foundation Manager will report directly to the COO and act as the general manager of the charity, serving as the central pivot, which all operations revolve around. They will manage the charity on a day-to-day basis, lead the delivery of our programmes, and drive both fundraising efforts and sound financial management to support our work. The role is centred around three core elements: charity management, programme delivery, and fundraising. Responsibilities: Charity management ( with support from the COO & Trustees ) Line management of the Programme Officer in all respects including recruitment, conduct, capability, welfare, personal development. Indirect (matrix) management of the in-country Foundation Coordinators. Key member of the broader UK Management team. Support the COO and Chair of Trustees with the overall Governance framework of the charity including standards, processes and reporting. Primary point of contact for the board of Trustees day-to-day, supporting the Chair of the Trustees in the coordination and administration of Board activity. Lead on development, oversight and operation of charity standards, processes and systems. Work alongside the charities dedicated Finance Officer in ensuring good financial management of income and expenditure through planning, approvals, and processes. Attend a variety of external charitable, donor, and operational events or locations as required from time to time. Work closely with supporting departments like Finance, Marketing, and Travel Operations on all charity related matters. Handle day-to-day enquiries, questions, and issues related to the Foundation. Programme Delivery ( delivered by the Programme Officer ) Ensure that a clear, documented process is in place for receiving, triaging, and managing requests related to volunteer projects and charity support. Lead the prioritisation process for articulated charitable requests, ensuring appropriate approvals are obtained and properly documented. Support strong project management throughout the planning and delivery of approved charitable projects. Ensure a robust MEAL Monitoring, Evaluation & Learning process is in place for measuring and reporting on the impact of the charity's work with its beneficiaries, donors, and trustees. Fundraising ( with support from the COO & Trustees ) Responsible for the developing and managing the Fundraising Opportunities Portfolio ensuring all stakeholders have clear visibility of funding gaps and opportunities for current and prospective donors. Responsible for leading on developing fundraising activities as informed by the Fundraising Strategy to drive income and cover operational expenditure. Maintain strong Donor relationships and develop grant applications adding to support a healthy funding pipeline to ensure we meet the charities fundraising targets. Work with the Marketing Manager to ensure effective marketing and social media strategies in are in place and to maximise the opportunities they provide. What We're Looking For: Due to the breadth of this role, we would only expect an incumbent to have relevant experience in 2 of the 3 core elements of the role as a minimum, but with a strong desire to develop and learn in the 3rd with dedicated support. Experience in the Charity sector in a Management/Leadership capacity. Experience in Project Management and/or Delivery. A passion for driving improvement and change, to the betterment of children in Africa. Ideally two of the following: Experience in charity management, governance, and compliance. Experience of delivering impactful charity projects. Experience in fundraising, donor relations, and/or campaign management. Experience of operating in an International Charity/NGO sector. Experience in African child development, education, empowerment/health context. Please note that you should be authorised to work in UK. We do not offer visa sponsorship for this role. Additional benefits 5 weeks holiday (plus bank holidays) increasing after five years' service Enhanced pension contributions Enrolment onto annual company bonus scheme Hybrid role with flexible working hours Company events Enhanced maternity leave Enhanced paternity leave Think You'll Be a Good Fit? Please send your CV and a cover letter, outlining why you are suitable for the role and would like to be interviewed for the position, to Michelle Simmonds ( ) by 9th May 2025. Interviews will take place week commencing 19th May 2025. Please note that if we receive a high number of applications for the position, we may decide to close the application period early, so please apply as soon as possible. Hours Full-time, 37.5 hours per week Monday-Wednesday in office, option to work from home on Thursdays and Fridays Remuneration Between £36,000 - £40,000 depending on experience per year Plus annual bonus scheme Contract Permanent Location HQ in Eastleigh but due to relocate to Whiteley mid 2025
May 09, 2025
Full time
We are looking for a friendly, hard-working, and organised person to join our growing team. About Us African Adventures Foundation is a registered charity set up in 2013 to provide support to 29 schools in developing areas of Ghana, Kenya and Zanzibar. These schools provide education, health and food security, and social support to young people whose access to these basic services would otherwise be very limited. African Adventures Foundation helps by funding food security programmes, the construction of important school facilities, and hygiene projects that will benefit children's health and education. With your help, we can continue to provide security and opportunities for more children in Africa. It's an extremely exciting time to join our team as we continue to expand our company. Due to our current growth and expected growth over the coming years, we are in the process of relocating from Eastleigh to new office premises in Whiteley, which are better able to accommodate our expanding team. This role may also require travel outside the UK to visit our Programmes as needed by the business. About the role We have ambitious plans for the future and are bringing together an incredible team to make them happen. At the center of it all, we're looking for an energetic, collaborative Foundation Manager to help us grow, thrive, and deliver real impact. This is a broad and rewarding role - perfect for someone who's excited to roll up their sleeves, take ownership, and help shape the direction of a dynamic and growing charity. The Foundation Manager will report directly to the COO and act as the general manager of the charity, serving as the central pivot, which all operations revolve around. They will manage the charity on a day-to-day basis, lead the delivery of our programmes, and drive both fundraising efforts and sound financial management to support our work. The role is centred around three core elements: charity management, programme delivery, and fundraising. Responsibilities: Charity management ( with support from the COO & Trustees ) Line management of the Programme Officer in all respects including recruitment, conduct, capability, welfare, personal development. Indirect (matrix) management of the in-country Foundation Coordinators. Key member of the broader UK Management team. Support the COO and Chair of Trustees with the overall Governance framework of the charity including standards, processes and reporting. Primary point of contact for the board of Trustees day-to-day, supporting the Chair of the Trustees in the coordination and administration of Board activity. Lead on development, oversight and operation of charity standards, processes and systems. Work alongside the charities dedicated Finance Officer in ensuring good financial management of income and expenditure through planning, approvals, and processes. Attend a variety of external charitable, donor, and operational events or locations as required from time to time. Work closely with supporting departments like Finance, Marketing, and Travel Operations on all charity related matters. Handle day-to-day enquiries, questions, and issues related to the Foundation. Programme Delivery ( delivered by the Programme Officer ) Ensure that a clear, documented process is in place for receiving, triaging, and managing requests related to volunteer projects and charity support. Lead the prioritisation process for articulated charitable requests, ensuring appropriate approvals are obtained and properly documented. Support strong project management throughout the planning and delivery of approved charitable projects. Ensure a robust MEAL Monitoring, Evaluation & Learning process is in place for measuring and reporting on the impact of the charity's work with its beneficiaries, donors, and trustees. Fundraising ( with support from the COO & Trustees ) Responsible for the developing and managing the Fundraising Opportunities Portfolio ensuring all stakeholders have clear visibility of funding gaps and opportunities for current and prospective donors. Responsible for leading on developing fundraising activities as informed by the Fundraising Strategy to drive income and cover operational expenditure. Maintain strong Donor relationships and develop grant applications adding to support a healthy funding pipeline to ensure we meet the charities fundraising targets. Work with the Marketing Manager to ensure effective marketing and social media strategies in are in place and to maximise the opportunities they provide. What We're Looking For: Due to the breadth of this role, we would only expect an incumbent to have relevant experience in 2 of the 3 core elements of the role as a minimum, but with a strong desire to develop and learn in the 3rd with dedicated support. Experience in the Charity sector in a Management/Leadership capacity. Experience in Project Management and/or Delivery. A passion for driving improvement and change, to the betterment of children in Africa. Ideally two of the following: Experience in charity management, governance, and compliance. Experience of delivering impactful charity projects. Experience in fundraising, donor relations, and/or campaign management. Experience of operating in an International Charity/NGO sector. Experience in African child development, education, empowerment/health context. Please note that you should be authorised to work in UK. We do not offer visa sponsorship for this role. Additional benefits 5 weeks holiday (plus bank holidays) increasing after five years' service Enhanced pension contributions Enrolment onto annual company bonus scheme Hybrid role with flexible working hours Company events Enhanced maternity leave Enhanced paternity leave Think You'll Be a Good Fit? Please send your CV and a cover letter, outlining why you are suitable for the role and would like to be interviewed for the position, to Michelle Simmonds ( ) by 9th May 2025. Interviews will take place week commencing 19th May 2025. Please note that if we receive a high number of applications for the position, we may decide to close the application period early, so please apply as soon as possible. Hours Full-time, 37.5 hours per week Monday-Wednesday in office, option to work from home on Thursdays and Fridays Remuneration Between £36,000 - £40,000 depending on experience per year Plus annual bonus scheme Contract Permanent Location HQ in Eastleigh but due to relocate to Whiteley mid 2025
We are looking for a friendly, hard-working, and organised person to join our growing team. About Us African Adventures Foundation is a registered charity set up in 2013 to provide support to 29 schools in developing areas of Ghana, Kenya and Zanzibar. These schools provide education, health and food security, and social support to young people whose access to these basic services would otherwise be very limited. African Adventures Foundation helps by funding food security programmes, the construction of important school facilities, and hygiene projects that will benefit children's health and education. With your help, we can continue to provide security and opportunities for more children in Africa. It's an extremely exciting time to join our team as we continue to expand our company. Due to our current growth and expected growth over the coming years, we are in the process of relocating from Eastleigh to new office premises in Whiteley, which are better able to accommodate our expanding team. This role may also require travel outside the UK to visit our Programmes as needed by the business. About the role We have ambitious plans for the future and are bringing together an incredible team to make them happen. At the center of it all, we're looking for an energetic, collaborative Foundation Manager to help us grow, thrive, and deliver real impact. This is a broad and rewarding role - perfect for someone who's excited to roll up their sleeves, take ownership, and help shape the direction of a dynamic and growing charity. The Foundation Manager will report directly to the COO and act as the general manager of the charity, serving as the central pivot, which all operations revolve around. They will manage the charity on a day-to-day basis, lead the delivery of our programmes, and drive both fundraising efforts and sound financial management to support our work. The role is centred around three core elements: charity management, programme delivery, and fundraising. Responsibilities: Charity management ( with support from the COO & Trustees ) Line management of the Programme Officer in all respects including recruitment, conduct, capability, welfare, personal development. Indirect (matrix) management of the in-country Foundation Coordinators. Key member of the broader UK Management team. Support the COO and Chair of Trustees with the overall Governance framework of the charity including standards, processes and reporting. Primary point of contact for the board of Trustees day-to-day, supporting the Chair of the Trustees in the coordination and administration of Board activity. Lead on development, oversight and operation of charity standards, processes and systems. Work alongside the charities dedicated Finance Officer in ensuring good financial management of income and expenditure through planning, approvals, and processes. Attend a variety of external charitable, donor, and operational events or locations as required from time to time. Work closely with supporting departments like Finance, Marketing, and Travel Operations on all charity related matters. Handle day-to-day enquiries, questions, and issues related to the Foundation. Programme Delivery ( delivered by the Programme Officer ) Ensure that a clear, documented process is in place for receiving, triaging, and managing requests related to volunteer projects and charity support. Lead the prioritisation process for articulated charitable requests, ensuring appropriate approvals are obtained and properly documented. Support strong project management throughout the planning and delivery of approved charitable projects. Ensure a robust MEAL Monitoring, Evaluation & Learning process is in place for measuring and reporting on the impact of the charity's work with its beneficiaries, donors, and trustees. Fundraising ( with support from the COO & Trustees ) Responsible for the developing and managing the Fundraising Opportunities Portfolio ensuring all stakeholders have clear visibility of funding gaps and opportunities for current and prospective donors. Responsible for leading on developing fundraising activities as informed by the Fundraising Strategy to drive income and cover operational expenditure. Maintain strong Donor relationships and develop grant applications adding to support a healthy funding pipeline to ensure we meet the charities fundraising targets. Work with the Marketing Manager to ensure effective marketing and social media strategies in are in place and to maximise the opportunities they provide. What We're Looking For: Due to the breadth of this role, we would only expect an incumbent to have relevant experience in 2 of the 3 core elements of the role as a minimum, but with a strong desire to develop and learn in the 3rd with dedicated support. Experience in the Charity sector in a Management/Leadership capacity. Experience in Project Management and/or Delivery. A passion for driving improvement and change, to the betterment of children in Africa. Ideally two of the following: Experience in charity management, governance, and compliance. Experience of delivering impactful charity projects. Experience in fundraising, donor relations, and/or campaign management. Experience of operating in an International Charity/NGO sector. Experience in African child development, education, empowerment/health context. Please note that you should be authorised to work in UK. We do not offer visa sponsorship for this role. Additional benefits 5 weeks holiday (plus bank holidays) increasing after five years' service Enhanced pension contributions Enrolment onto annual company bonus scheme Hybrid role with flexible working hours Company events Enhanced maternity leave Enhanced paternity leave Think You'll Be a Good Fit? Please send your CV and a cover letter, outlining why you are suitable for the role and would like to be interviewed for the position, to Michelle Simmonds ( ) by 9th May 2025. Interviews will take place week commencing 19th May 2025. Please note that if we receive a high number of applications for the position, we may decide to close the application period early, so please apply as soon as possible. Hours Full-time, 37.5 hours per week Monday-Wednesday in office, option to work from home on Thursdays and Fridays Remuneration Between £36,000 - £40,000 depending on experience per year Plus annual bonus scheme Contract Permanent Location HQ in Eastleigh but due to relocate to Whiteley mid 2025
May 09, 2025
Full time
We are looking for a friendly, hard-working, and organised person to join our growing team. About Us African Adventures Foundation is a registered charity set up in 2013 to provide support to 29 schools in developing areas of Ghana, Kenya and Zanzibar. These schools provide education, health and food security, and social support to young people whose access to these basic services would otherwise be very limited. African Adventures Foundation helps by funding food security programmes, the construction of important school facilities, and hygiene projects that will benefit children's health and education. With your help, we can continue to provide security and opportunities for more children in Africa. It's an extremely exciting time to join our team as we continue to expand our company. Due to our current growth and expected growth over the coming years, we are in the process of relocating from Eastleigh to new office premises in Whiteley, which are better able to accommodate our expanding team. This role may also require travel outside the UK to visit our Programmes as needed by the business. About the role We have ambitious plans for the future and are bringing together an incredible team to make them happen. At the center of it all, we're looking for an energetic, collaborative Foundation Manager to help us grow, thrive, and deliver real impact. This is a broad and rewarding role - perfect for someone who's excited to roll up their sleeves, take ownership, and help shape the direction of a dynamic and growing charity. The Foundation Manager will report directly to the COO and act as the general manager of the charity, serving as the central pivot, which all operations revolve around. They will manage the charity on a day-to-day basis, lead the delivery of our programmes, and drive both fundraising efforts and sound financial management to support our work. The role is centred around three core elements: charity management, programme delivery, and fundraising. Responsibilities: Charity management ( with support from the COO & Trustees ) Line management of the Programme Officer in all respects including recruitment, conduct, capability, welfare, personal development. Indirect (matrix) management of the in-country Foundation Coordinators. Key member of the broader UK Management team. Support the COO and Chair of Trustees with the overall Governance framework of the charity including standards, processes and reporting. Primary point of contact for the board of Trustees day-to-day, supporting the Chair of the Trustees in the coordination and administration of Board activity. Lead on development, oversight and operation of charity standards, processes and systems. Work alongside the charities dedicated Finance Officer in ensuring good financial management of income and expenditure through planning, approvals, and processes. Attend a variety of external charitable, donor, and operational events or locations as required from time to time. Work closely with supporting departments like Finance, Marketing, and Travel Operations on all charity related matters. Handle day-to-day enquiries, questions, and issues related to the Foundation. Programme Delivery ( delivered by the Programme Officer ) Ensure that a clear, documented process is in place for receiving, triaging, and managing requests related to volunteer projects and charity support. Lead the prioritisation process for articulated charitable requests, ensuring appropriate approvals are obtained and properly documented. Support strong project management throughout the planning and delivery of approved charitable projects. Ensure a robust MEAL Monitoring, Evaluation & Learning process is in place for measuring and reporting on the impact of the charity's work with its beneficiaries, donors, and trustees. Fundraising ( with support from the COO & Trustees ) Responsible for the developing and managing the Fundraising Opportunities Portfolio ensuring all stakeholders have clear visibility of funding gaps and opportunities for current and prospective donors. Responsible for leading on developing fundraising activities as informed by the Fundraising Strategy to drive income and cover operational expenditure. Maintain strong Donor relationships and develop grant applications adding to support a healthy funding pipeline to ensure we meet the charities fundraising targets. Work with the Marketing Manager to ensure effective marketing and social media strategies in are in place and to maximise the opportunities they provide. What We're Looking For: Due to the breadth of this role, we would only expect an incumbent to have relevant experience in 2 of the 3 core elements of the role as a minimum, but with a strong desire to develop and learn in the 3rd with dedicated support. Experience in the Charity sector in a Management/Leadership capacity. Experience in Project Management and/or Delivery. A passion for driving improvement and change, to the betterment of children in Africa. Ideally two of the following: Experience in charity management, governance, and compliance. Experience of delivering impactful charity projects. Experience in fundraising, donor relations, and/or campaign management. Experience of operating in an International Charity/NGO sector. Experience in African child development, education, empowerment/health context. Please note that you should be authorised to work in UK. We do not offer visa sponsorship for this role. Additional benefits 5 weeks holiday (plus bank holidays) increasing after five years' service Enhanced pension contributions Enrolment onto annual company bonus scheme Hybrid role with flexible working hours Company events Enhanced maternity leave Enhanced paternity leave Think You'll Be a Good Fit? Please send your CV and a cover letter, outlining why you are suitable for the role and would like to be interviewed for the position, to Michelle Simmonds ( ) by 9th May 2025. Interviews will take place week commencing 19th May 2025. Please note that if we receive a high number of applications for the position, we may decide to close the application period early, so please apply as soon as possible. Hours Full-time, 37.5 hours per week Monday-Wednesday in office, option to work from home on Thursdays and Fridays Remuneration Between £36,000 - £40,000 depending on experience per year Plus annual bonus scheme Contract Permanent Location HQ in Eastleigh but due to relocate to Whiteley mid 2025
Together with the Centre Manager, ensure the efficient and effective day-to-day running of the Centre. To set up and operate high and efficient standards of operation and care. Establishing a desirable, safe, and progressive environment in which to shop, visit and trade, through the implementation of management and quality control systems, on behalf of the Landlord. To ensure compliance with all statutory regulations, internal policies and procedures, and best practice in the continued delivery of a community Shopping Centre. A community shopping Centre set in the heart of Edmonton in North London, with a total gross area of approximately 26 acres. Edmonton Green is situated in the borough of Enfield. This is a mixed-use scheme with residential, leisure, transport, office, and educational establishments, with retail being at the forefront of the community Shopping Centre. Edmonton Green has almost 200 retailers including an indoor market at the heart of the Centre. Assist the Centre Manager in the management of the service charge budget, tracking of expenditure and highlight any perceived risks or opportunities. Budget of circa £3M (total service charge budget but excluding capital expenditure). Security and Cleaning contract value of approximately £1.3M per annum. Communication Lines Contract managers for hard and soft services covering security, cleaning, and M&E services. Client Landlord - the Landlord's architect, surveyors, consultants, insurance agents & surveyors, marketing agency and letting agents. Ashdown Phillips & Partners - MD, Directors, surveyors, consultants, staff and fellow Centre/building managers and assistants. Health & Safety Consultants - asbestos surveyors & inspectors, Local Authority H & S Officers. Retail tenants - their consultants, fit-out agents and contractors. Council's Town Centre Manager and their team. Key Objectives Assisting the Centre Manager in providing operational excellence to tenants, visitors, and the Community. Oversee the cleaning and security provision to ensure high standards of operation and cost-effective services. Oversee the maintenance provision to ensure that all assets are maintained to a high standard, particularly life safety systems and the PPM programme. Oversee the waste provision to ensure compliance with legislation, support for retailers and cost-effective operation. Management of marketing activities, tenant liaison, local stakeholder communication, administration management including invoicing, mall promotions and car park income. Ensuring full compliance with regulations and health, safety, environment, and security standards. Managing Landlord, tenant and key stakeholders' expectations having regard to set financial limits. Seek new initiatives to improve the operations within the Centre, resulting in consistently high standards. Assist and support retailers with health and safety and fire safety compliance. Monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target. Key Accountabilities Provide accurate and timely completion of accounting, turnover, and footfall data for the presentation of reports and documentation for the landlord and respective parties. Ensure the cost-effective provision of agreed Facilities Management services for the Landlord, as required. Contribute to the procurement of, and subsequently manage, the provision of relevant services (e.g., M&E, security, and cleaning), ensuring optimum service standards from internal and external sources. To assist the Centre Manager in the tendering and placing of contracts relating to the site and to ensure that all Ashdown Phillips contract procurement requirements are complied with. Manage and maintain the reactive building maintenance procedures, having regard to set financial limits. Ensure compliance with all legislation and internal obligations applicable to the ongoing occupation, operations, and maintenance (including project work) of the Centre, paying particular attention to the following: Any changes to existing or introduction of new legislation or internal procedures through appropriate reading and attendance of training courses. Clear and suitable arrangements for the testing of the Centre's life safety, ensuring all building services and life safety systems are maintained within relevant scheduled frequencies and inspection deadlines, systems and evacuation drills. Regular inspections and audits of the Centre, ensuring defects are reported and addressed in a timely manner. Management of permit-to-work system. Use of in-house RiskWise health and safety risk management system and maintenance of contractor directory. Regular review of key performance indicators with the Centre's subcontracted service providers. Manage and develop relationships with contractors to ensure compliance with contracts and continued delivery of agreed services. Maintain, establish, and develop appropriate relationships and communication channels with all retailers, and other stakeholders (including members of the public, colleagues, line managers and client representatives) to ensure that service levels are maintained and improved having regard to set financial limits. Assist and support retailers with health and safety and fire safety compliance. Manage and monitor all aspects of the Centre waste provision, to include placing of contracts, reporting, and increasing recycling rates and environmentally friendly initiatives. Ensure that security operations at the Centre are managed to a high standard paying particular attention to the following: Arrangement of bomb procedure and practice fire drills. Regular liaison with local police. Ensuring site assignment instructions are always complied with and any shortfalls are highlighted to the security contractor. Ensure all data is reported and recorded as appropriate and in line with data protection guidelines. Act as Duty Manager on a rota system, covering holidays, to ensure the Centre has appropriate management cover at times when the Centre is open for trade. Pursue and drive initiatives to generate additional income in conjunction with the Centre Manager or any third-party appointed company. Person Specification These are the minimum key areas of knowledge, skills, and experience. Working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment. IOSH qualification is essential. Previous facilities management or management experience in either retail or mixed-use environments. Knowledge and experience in managing contractors and service levels (e.g., M & E, security, and cleaning) associated with retail, office, and residential estate, and within agreed budgets. Problem-solving skills to continue to match resources to achieve various service requirements. Good knowledge of service charges and budgeting techniques (where possible to the financial dimensions outlined above). Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self-motivated and able to work on own initiative without ongoing direct supervision. Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi-skilled team. Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the Centre. Interest in the 'retail environment' and changing trends/ challenges for retailers together with an understanding of their occupational requirements. Good IT skills in particular Microsoft Word and Excel. Qualifications APP Fire Awareness, Permit to Work, Asbestos Awareness internal training courses Managing IOSH, Emergency Planning. Interested? Send us your CV Complete our short form and upload your CV to express your interest in applying.
May 09, 2025
Full time
Together with the Centre Manager, ensure the efficient and effective day-to-day running of the Centre. To set up and operate high and efficient standards of operation and care. Establishing a desirable, safe, and progressive environment in which to shop, visit and trade, through the implementation of management and quality control systems, on behalf of the Landlord. To ensure compliance with all statutory regulations, internal policies and procedures, and best practice in the continued delivery of a community Shopping Centre. A community shopping Centre set in the heart of Edmonton in North London, with a total gross area of approximately 26 acres. Edmonton Green is situated in the borough of Enfield. This is a mixed-use scheme with residential, leisure, transport, office, and educational establishments, with retail being at the forefront of the community Shopping Centre. Edmonton Green has almost 200 retailers including an indoor market at the heart of the Centre. Assist the Centre Manager in the management of the service charge budget, tracking of expenditure and highlight any perceived risks or opportunities. Budget of circa £3M (total service charge budget but excluding capital expenditure). Security and Cleaning contract value of approximately £1.3M per annum. Communication Lines Contract managers for hard and soft services covering security, cleaning, and M&E services. Client Landlord - the Landlord's architect, surveyors, consultants, insurance agents & surveyors, marketing agency and letting agents. Ashdown Phillips & Partners - MD, Directors, surveyors, consultants, staff and fellow Centre/building managers and assistants. Health & Safety Consultants - asbestos surveyors & inspectors, Local Authority H & S Officers. Retail tenants - their consultants, fit-out agents and contractors. Council's Town Centre Manager and their team. Key Objectives Assisting the Centre Manager in providing operational excellence to tenants, visitors, and the Community. Oversee the cleaning and security provision to ensure high standards of operation and cost-effective services. Oversee the maintenance provision to ensure that all assets are maintained to a high standard, particularly life safety systems and the PPM programme. Oversee the waste provision to ensure compliance with legislation, support for retailers and cost-effective operation. Management of marketing activities, tenant liaison, local stakeholder communication, administration management including invoicing, mall promotions and car park income. Ensuring full compliance with regulations and health, safety, environment, and security standards. Managing Landlord, tenant and key stakeholders' expectations having regard to set financial limits. Seek new initiatives to improve the operations within the Centre, resulting in consistently high standards. Assist and support retailers with health and safety and fire safety compliance. Monitoring and management of budgets to ensure costs, quality standards and efficiencies are achieved to target. Key Accountabilities Provide accurate and timely completion of accounting, turnover, and footfall data for the presentation of reports and documentation for the landlord and respective parties. Ensure the cost-effective provision of agreed Facilities Management services for the Landlord, as required. Contribute to the procurement of, and subsequently manage, the provision of relevant services (e.g., M&E, security, and cleaning), ensuring optimum service standards from internal and external sources. To assist the Centre Manager in the tendering and placing of contracts relating to the site and to ensure that all Ashdown Phillips contract procurement requirements are complied with. Manage and maintain the reactive building maintenance procedures, having regard to set financial limits. Ensure compliance with all legislation and internal obligations applicable to the ongoing occupation, operations, and maintenance (including project work) of the Centre, paying particular attention to the following: Any changes to existing or introduction of new legislation or internal procedures through appropriate reading and attendance of training courses. Clear and suitable arrangements for the testing of the Centre's life safety, ensuring all building services and life safety systems are maintained within relevant scheduled frequencies and inspection deadlines, systems and evacuation drills. Regular inspections and audits of the Centre, ensuring defects are reported and addressed in a timely manner. Management of permit-to-work system. Use of in-house RiskWise health and safety risk management system and maintenance of contractor directory. Regular review of key performance indicators with the Centre's subcontracted service providers. Manage and develop relationships with contractors to ensure compliance with contracts and continued delivery of agreed services. Maintain, establish, and develop appropriate relationships and communication channels with all retailers, and other stakeholders (including members of the public, colleagues, line managers and client representatives) to ensure that service levels are maintained and improved having regard to set financial limits. Assist and support retailers with health and safety and fire safety compliance. Manage and monitor all aspects of the Centre waste provision, to include placing of contracts, reporting, and increasing recycling rates and environmentally friendly initiatives. Ensure that security operations at the Centre are managed to a high standard paying particular attention to the following: Arrangement of bomb procedure and practice fire drills. Regular liaison with local police. Ensuring site assignment instructions are always complied with and any shortfalls are highlighted to the security contractor. Ensure all data is reported and recorded as appropriate and in line with data protection guidelines. Act as Duty Manager on a rota system, covering holidays, to ensure the Centre has appropriate management cover at times when the Centre is open for trade. Pursue and drive initiatives to generate additional income in conjunction with the Centre Manager or any third-party appointed company. Person Specification These are the minimum key areas of knowledge, skills, and experience. Working knowledge of current statutory legislation and regulations, especially regarding Health, Safety and Environment. IOSH qualification is essential. Previous facilities management or management experience in either retail or mixed-use environments. Knowledge and experience in managing contractors and service levels (e.g., M & E, security, and cleaning) associated with retail, office, and residential estate, and within agreed budgets. Problem-solving skills to continue to match resources to achieve various service requirements. Good knowledge of service charges and budgeting techniques (where possible to the financial dimensions outlined above). Excellent organisational and time management, able to meet tight deadlines and respond in emergency situations. Self-motivated and able to work on own initiative without ongoing direct supervision. Excellent interpersonal and communication skills able to effectively communicate at all levels and operate comfortably as part of a multi-skilled team. Willingness to adopt a flexible approach to working patterns to respond to the changing needs of the Centre. Interest in the 'retail environment' and changing trends/ challenges for retailers together with an understanding of their occupational requirements. Good IT skills in particular Microsoft Word and Excel. Qualifications APP Fire Awareness, Permit to Work, Asbestos Awareness internal training courses Managing IOSH, Emergency Planning. Interested? Send us your CV Complete our short form and upload your CV to express your interest in applying.
Arbuthnot Latham is an independent Bank offering comprehensive Private and Commercial Banking, Wealth Management and Investment Management services. Serving its customers since 1833, Arbuthnot has successfully navigated many turbulent periods of economic instability and has a long track record of profitability. Today it has offices in London, Exeter, Manchester and Bristol where it manages the financial affairs of c.3,500 HNW individuals and 100 corporates. Arbuthnot Latham prides itself on the quality of its service and has built its reputation on understanding the needs of its clients. Job Purpose The role will encompass a range of responsibilities, including assisting the Team Leader, Controls team in the daily monitoring of Operational bank accounts, investigating entries, and tracking progress until the entries are cleared. Additionally, it will involve tasks such as data analysis, collaborating on management information (MI), and processing data to support the broader business. To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules. Key Responsibilities: Investigate daily the breaks across the Banking Operations reconciliations and update relevant worksheet, in line with the Banking Reconciliation Framework. Identifying the team which will resolve the breaks and send instruction/query to investigate and clear relevant items, escalating any items not cleared within SLAs to the Senior Risk & Controls Officer or Team Leader, Controls Team. Complete First Line of Defence (FLOD) testing for agreed suite of tests in line with the FLOD testing schedule. Carry out all work in line with agreed procedures ensuring all documentation is kept up to date. Ensure SLAs are met with a view to exceeding them. Assist in project delivery for COO teams and broader business by conducting analysis or data processing within agreed timescales. Assist with the annual review of Operational process/procedure documentation. Assist with the investigation required for error and complaints. Generate and deliver continuous improvement to processes to provide an enhanced client service and / or increased efficiency. Support the production of regulatory reports. Risk: Responsible for managing risks inherent to the role by diligently observing internal policies and procedures. Key Interfaces: Work closely with Ops Resilience, Service Strategy & Optimisation, Banking Operations, Client Support Teams, IM Operations, Credit Operations, and IT. Person Specification Knowledge/Experience/Skills: General banking or relevant business experience. Competent use of Outlook, Microsoft Office & Excel. Effective written and verbal skills. Ability to work in a team. Able to maintain a high level of confidentiality, diplomacy, and discretion. Qualifications: Team Working Client Focus Working Proactively Problem Solving and Judgement Communication & Confidence About Us Life, Work and Benefits Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people. Competitive salary, pension & holiday allowance BUPA Health cover 4x Life Assurance Discretionary bonus Market leading maternity/paternity and menopause policies Data Privacy and Reasonable adjustments We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice Reasonable adjustments : Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at . Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.
May 09, 2025
Full time
Arbuthnot Latham is an independent Bank offering comprehensive Private and Commercial Banking, Wealth Management and Investment Management services. Serving its customers since 1833, Arbuthnot has successfully navigated many turbulent periods of economic instability and has a long track record of profitability. Today it has offices in London, Exeter, Manchester and Bristol where it manages the financial affairs of c.3,500 HNW individuals and 100 corporates. Arbuthnot Latham prides itself on the quality of its service and has built its reputation on understanding the needs of its clients. Job Purpose The role will encompass a range of responsibilities, including assisting the Team Leader, Controls team in the daily monitoring of Operational bank accounts, investigating entries, and tracking progress until the entries are cleared. Additionally, it will involve tasks such as data analysis, collaborating on management information (MI), and processing data to support the broader business. To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules. Key Responsibilities: Investigate daily the breaks across the Banking Operations reconciliations and update relevant worksheet, in line with the Banking Reconciliation Framework. Identifying the team which will resolve the breaks and send instruction/query to investigate and clear relevant items, escalating any items not cleared within SLAs to the Senior Risk & Controls Officer or Team Leader, Controls Team. Complete First Line of Defence (FLOD) testing for agreed suite of tests in line with the FLOD testing schedule. Carry out all work in line with agreed procedures ensuring all documentation is kept up to date. Ensure SLAs are met with a view to exceeding them. Assist in project delivery for COO teams and broader business by conducting analysis or data processing within agreed timescales. Assist with the annual review of Operational process/procedure documentation. Assist with the investigation required for error and complaints. Generate and deliver continuous improvement to processes to provide an enhanced client service and / or increased efficiency. Support the production of regulatory reports. Risk: Responsible for managing risks inherent to the role by diligently observing internal policies and procedures. Key Interfaces: Work closely with Ops Resilience, Service Strategy & Optimisation, Banking Operations, Client Support Teams, IM Operations, Credit Operations, and IT. Person Specification Knowledge/Experience/Skills: General banking or relevant business experience. Competent use of Outlook, Microsoft Office & Excel. Effective written and verbal skills. Ability to work in a team. Able to maintain a high level of confidentiality, diplomacy, and discretion. Qualifications: Team Working Client Focus Working Proactively Problem Solving and Judgement Communication & Confidence About Us Life, Work and Benefits Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people. Competitive salary, pension & holiday allowance BUPA Health cover 4x Life Assurance Discretionary bonus Market leading maternity/paternity and menopause policies Data Privacy and Reasonable adjustments We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice Reasonable adjustments : Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at . Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.
If you have an ambition to lead where it matters, we re looking for future leaders to join our three-year Future Prison Leaders Programme. A leadership programme like no other Being a prison leader is an extraordinary job, and it can be done by someone like you. If the idea of leading teams through challenging situations while focusing on rehabilitation, protecting lives and maintaining security makes you tick, the Future Prison Leaders Programme is for you. This leadership programme like no other will see you fast-track your way from prison officer to a senior leader running your own prison department in just 3 years. With a comprehensive training programme and clear progression path, you will gain first-hand experience of working in a variety of roles and prisons to give you the skills and knowledge you ll need to be a future prison leader. Your first year will see you working on the frontline as a prison officer. This is where, alongside your leadership development, you will learn the realities of working on the ground and building positive and meaningful interactions with prisoners. With thorough training, you will progress into leadership roles in years 2 and 3. There will be places for up to 35 talented future leaders on this exclusive programme. So, if you re ready to take the first step towards an extraordinary career, read on to find out more. Become a prison leader: build a long-term career with real impact Qualifications and experience: you ll need a degree/level 6 equivalent when you start on the programme, or people management experience Benefit from a three-year accelerated leadership programme with comprehensive training and a clear career progression path Gain first-hand experience of prison roles and different types of prison to prepare you to lead in a custodial environment Life as a prison leader You could build an ordinary career. Or you could build an extraordinary one as a prison leader. There s leadership. Then there s creating the culture for hundreds of staff. There s decision-making. Then there s taking the action that restores order. There s hitting targets. Then there s reducing harm, preventing escape and changing lives. Making decisions is tough. Making decisions in a prison is tougher. And being a prison leader means having to navigate change while keeping the place running. That s why it s an extraordinary job and it can be done by someone like you. Are you ready to step up and lead with purpose? Life on the leadership programme Build an extraordinary leadership career with real purpose and make an impact The Future Prison Leaders Programme comes with real variety, with no 2 days ever being the same. The satisfaction you ll feel from the positive impact you are making on lives inside and outside the prison will be unmatched. The opportunity to train and progress will be around every corner: You ll spend your first year on the frontline as a prison officer. In your second year, you ll progress to working as a custodial manager, a senior uniformed officer managing a team of prison officers. You will transition to heading up your own department in your third year. During your time on the leadership programme, you will work in different types of prison. This will give you first-hand experience of what it s like working in different prisons such as training or local prisons, high security prisons, women s prisons and young offender institutions. Essential experience for a future prison leader! Working hours Working in a prison isn t your regular 9 to 5 job. Prisons operate 24 hours a day, 365 days a year. As a prison officer and custodial manager, you will work 37 hours a week and need to work shifts, including some nights, weekends and public and bank holidays. Any public or bank holidays you work will be added to your annual leave allowance. Heads of prison departments (heads of function) work a minimum of 37 hours a week and may need to work extra hours to oversee any incidents. As they are responsible for key prison functions, they work flexible working patterns including weekends, evenings and nights. Leadership training and career progression We re committed to equipping you with the training and development needed to excel in every role you take on during the Future Prison Leaders Programme, and ultimately to prepare you to lead in a prison. Year 1 Following a two-week induction, you will complete the seven-week residential prison officer foundation training programme at our learning centre in Rugby, Warwickshire. Along with other future leaders who will also be starting out on the leadership programme, you will not only gain insights into leading in a prison but also cover all you need to know to prepare you to work as a prison officer. This will include: how to look after people in custody search and security procedures use of prison radios and keys how to de-escalate challenging situations control and restraint techniques You will be assigned a new colleague mentor who will support you during your prison officer foundation training. At the end of your first year, you will sit an assessment to progress to the role of custodial manger. Year 2 In your second year, you will work as a custodial manager, a senior uniformed role. Custodial managers manage people and resources, often across multiple prison departments. Year 3 In your third year, you will progress to a head of function role, leading your own department. Prison heads of function are responsible for functions such as security or operations across a prison. Ongoing development and support Throughout your time on the programme, you will: continuously develop your operational and leadership skills be sponsored and supported by a senior operational leader who will mentor and coach you support, and be supported by, your peers on the programme, coming together for reflective learning sessions Becoming a future prison leader Upon successful completion of the leadership programme, you will be a permanent head of function. You should also have gained the necessary knowledge and experience to take an assessment to see if you are ready to progress to be a deputy governor. Reporting into a prison s governing governor, a deputy governor is a senior manager who is accountable for providing leadership and direction, making strategic decisions and managing risks in a prison. Skills and qualifications you need Someone like you. As a prison leader, you re all about keeping the number of re-offending prisoners down. But your Key Performance Indicators are more than just numbers: they re about protecting the public, promoting rehabilitation, and maintaining security. And you lead and support your team to create the culture the prison operates within. It s not a job that can be done by everyone. But we re not looking for everyone. We want people who don t shy away from the realities of prison life but embrace them. Who are passionate about making a real difference in the lives of prisoners and the public. The ones who want to lead where it matters the most. To apply for the Future Prison Leaders Programme, you need a degree/level 6 equivalent when you start on the programme or people management experience. Read about the skills you need to be a prison officer essential for your first year on the programme and beyond. As well as these, you ll need the following skills to be a future prison leader: to lead with integrity, be able to motivate staff and build diverse teams that work collaboratively to provide constructive feedback to teams, and focus on learning and development to drive continuous improvements great analytical, strong verbal and numerical skills to able to think and plan strategically an ability to think on your feet, with sound judgement to consider risks and make evidence-based decisions How to apply Check if you re eligible To apply you, must be at least 18 years old when you start on the Future Prison Leaders Programme. You need to have people management experience or: hold a degree/level 6 qualification or be coming to the end of a degree/level 6 equivalent qualification when applying and be able to evidence that you have a degree before your contract of employment is issued You must also: have the right to work in the UK and Civil Service pass a minimum fitness test and medical assessment be able to secure security clearance at Counter Terrorism Level (CTC). CTC security clearance During your time on the leadership programme, you might work in a high security prison. You will therefore need CTC security clearance and must have been resident in the UK for the last 3 years. This must be the period immediately before you submit your application, and not any other three-year period, or any other accumulation of time spent in the UK. Skilled Worker visa changes from 4 April 2024 From 4 April 2024, the Government increased the salary threshold for Skilled Worker visas. The change means that HM Prison and Probation Service (HMPPS) cannot guarantee sponsorship for people seeking sponsorship via the Skilled Worker visa route. If you do not meet the new eligibility criteria for sponsorship . click apply for full job details
May 08, 2025
Full time
If you have an ambition to lead where it matters, we re looking for future leaders to join our three-year Future Prison Leaders Programme. A leadership programme like no other Being a prison leader is an extraordinary job, and it can be done by someone like you. If the idea of leading teams through challenging situations while focusing on rehabilitation, protecting lives and maintaining security makes you tick, the Future Prison Leaders Programme is for you. This leadership programme like no other will see you fast-track your way from prison officer to a senior leader running your own prison department in just 3 years. With a comprehensive training programme and clear progression path, you will gain first-hand experience of working in a variety of roles and prisons to give you the skills and knowledge you ll need to be a future prison leader. Your first year will see you working on the frontline as a prison officer. This is where, alongside your leadership development, you will learn the realities of working on the ground and building positive and meaningful interactions with prisoners. With thorough training, you will progress into leadership roles in years 2 and 3. There will be places for up to 35 talented future leaders on this exclusive programme. So, if you re ready to take the first step towards an extraordinary career, read on to find out more. Become a prison leader: build a long-term career with real impact Qualifications and experience: you ll need a degree/level 6 equivalent when you start on the programme, or people management experience Benefit from a three-year accelerated leadership programme with comprehensive training and a clear career progression path Gain first-hand experience of prison roles and different types of prison to prepare you to lead in a custodial environment Life as a prison leader You could build an ordinary career. Or you could build an extraordinary one as a prison leader. There s leadership. Then there s creating the culture for hundreds of staff. There s decision-making. Then there s taking the action that restores order. There s hitting targets. Then there s reducing harm, preventing escape and changing lives. Making decisions is tough. Making decisions in a prison is tougher. And being a prison leader means having to navigate change while keeping the place running. That s why it s an extraordinary job and it can be done by someone like you. Are you ready to step up and lead with purpose? Life on the leadership programme Build an extraordinary leadership career with real purpose and make an impact The Future Prison Leaders Programme comes with real variety, with no 2 days ever being the same. The satisfaction you ll feel from the positive impact you are making on lives inside and outside the prison will be unmatched. The opportunity to train and progress will be around every corner: You ll spend your first year on the frontline as a prison officer. In your second year, you ll progress to working as a custodial manager, a senior uniformed officer managing a team of prison officers. You will transition to heading up your own department in your third year. During your time on the leadership programme, you will work in different types of prison. This will give you first-hand experience of what it s like working in different prisons such as training or local prisons, high security prisons, women s prisons and young offender institutions. Essential experience for a future prison leader! Working hours Working in a prison isn t your regular 9 to 5 job. Prisons operate 24 hours a day, 365 days a year. As a prison officer and custodial manager, you will work 37 hours a week and need to work shifts, including some nights, weekends and public and bank holidays. Any public or bank holidays you work will be added to your annual leave allowance. Heads of prison departments (heads of function) work a minimum of 37 hours a week and may need to work extra hours to oversee any incidents. As they are responsible for key prison functions, they work flexible working patterns including weekends, evenings and nights. Leadership training and career progression We re committed to equipping you with the training and development needed to excel in every role you take on during the Future Prison Leaders Programme, and ultimately to prepare you to lead in a prison. Year 1 Following a two-week induction, you will complete the seven-week residential prison officer foundation training programme at our learning centre in Rugby, Warwickshire. Along with other future leaders who will also be starting out on the leadership programme, you will not only gain insights into leading in a prison but also cover all you need to know to prepare you to work as a prison officer. This will include: how to look after people in custody search and security procedures use of prison radios and keys how to de-escalate challenging situations control and restraint techniques You will be assigned a new colleague mentor who will support you during your prison officer foundation training. At the end of your first year, you will sit an assessment to progress to the role of custodial manger. Year 2 In your second year, you will work as a custodial manager, a senior uniformed role. Custodial managers manage people and resources, often across multiple prison departments. Year 3 In your third year, you will progress to a head of function role, leading your own department. Prison heads of function are responsible for functions such as security or operations across a prison. Ongoing development and support Throughout your time on the programme, you will: continuously develop your operational and leadership skills be sponsored and supported by a senior operational leader who will mentor and coach you support, and be supported by, your peers on the programme, coming together for reflective learning sessions Becoming a future prison leader Upon successful completion of the leadership programme, you will be a permanent head of function. You should also have gained the necessary knowledge and experience to take an assessment to see if you are ready to progress to be a deputy governor. Reporting into a prison s governing governor, a deputy governor is a senior manager who is accountable for providing leadership and direction, making strategic decisions and managing risks in a prison. Skills and qualifications you need Someone like you. As a prison leader, you re all about keeping the number of re-offending prisoners down. But your Key Performance Indicators are more than just numbers: they re about protecting the public, promoting rehabilitation, and maintaining security. And you lead and support your team to create the culture the prison operates within. It s not a job that can be done by everyone. But we re not looking for everyone. We want people who don t shy away from the realities of prison life but embrace them. Who are passionate about making a real difference in the lives of prisoners and the public. The ones who want to lead where it matters the most. To apply for the Future Prison Leaders Programme, you need a degree/level 6 equivalent when you start on the programme or people management experience. Read about the skills you need to be a prison officer essential for your first year on the programme and beyond. As well as these, you ll need the following skills to be a future prison leader: to lead with integrity, be able to motivate staff and build diverse teams that work collaboratively to provide constructive feedback to teams, and focus on learning and development to drive continuous improvements great analytical, strong verbal and numerical skills to able to think and plan strategically an ability to think on your feet, with sound judgement to consider risks and make evidence-based decisions How to apply Check if you re eligible To apply you, must be at least 18 years old when you start on the Future Prison Leaders Programme. You need to have people management experience or: hold a degree/level 6 qualification or be coming to the end of a degree/level 6 equivalent qualification when applying and be able to evidence that you have a degree before your contract of employment is issued You must also: have the right to work in the UK and Civil Service pass a minimum fitness test and medical assessment be able to secure security clearance at Counter Terrorism Level (CTC). CTC security clearance During your time on the leadership programme, you might work in a high security prison. You will therefore need CTC security clearance and must have been resident in the UK for the last 3 years. This must be the period immediately before you submit your application, and not any other three-year period, or any other accumulation of time spent in the UK. Skilled Worker visa changes from 4 April 2024 From 4 April 2024, the Government increased the salary threshold for Skilled Worker visas. The change means that HM Prison and Probation Service (HMPPS) cannot guarantee sponsorship for people seeking sponsorship via the Skilled Worker visa route. If you do not meet the new eligibility criteria for sponsorship . click apply for full job details
