Bodyshop Manager Basic Salary:£50,000 - £55,000 Location:Reading We are looking to recruit a Bodyshop Manager for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time. The successful candidate will be an outgoing Bodyshop Manager able to deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by proactive control of the customer experience, from initial booking into the final return of the vehicle. Responsibilities of a Bodyshop Manager Ultimately responsible for all activities at the repair centre through the effective control of line managers and supervisory colleagues, paying attention to profits in line with the business plan. Engage with key members of the team to agree output targets and provide feedback on the previous day's performance. Engaging all team members for managerial, supervisory and customer facing positions. Reviewing the performance and objectives of staff and developing a training plan. Personally, monitoring customer complaints and ensuring that they are resolved quickly and fairly. Ensuring that all Housekeeping and Health and Safety regulations/policies are adhered to by all members of the team. Preparing accurate data and statistics in line with weekly and monthly reporting requirements and contributing to regional meetings helping identify and promote new business opportunities. Skills and Qualifications of a Bodyshop Manager Strong organisational skills Flexible work attitude Ability to effectively deliver site performance and profitable growth Excellent leadership skills, technical expertise. Strong communication skills for customer service and team communication. Strong leadership qualities Experience in the Managerial position in a Bodyshop or similar environment If you think you are a good fit for this Bodyshop Manager role, please contact Skills and state reference job number 51872 As well as this Bodyshop Manager role, Auto Skills UK is recognized as the leading provider of temporary and permanent staffing solutions, from productive trades to senior management and are always looking for candidates within the Bodyshop including: Bodyshop Manager, Bodyshop Workshop Controller, Assistant Bodyshop Manager, Bodyshop Workshop Manager, Workshop Controller,
Jul 18, 2025
Full time
Bodyshop Manager Basic Salary:£50,000 - £55,000 Location:Reading We are looking to recruit a Bodyshop Manager for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time. The successful candidate will be an outgoing Bodyshop Manager able to deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by proactive control of the customer experience, from initial booking into the final return of the vehicle. Responsibilities of a Bodyshop Manager Ultimately responsible for all activities at the repair centre through the effective control of line managers and supervisory colleagues, paying attention to profits in line with the business plan. Engage with key members of the team to agree output targets and provide feedback on the previous day's performance. Engaging all team members for managerial, supervisory and customer facing positions. Reviewing the performance and objectives of staff and developing a training plan. Personally, monitoring customer complaints and ensuring that they are resolved quickly and fairly. Ensuring that all Housekeeping and Health and Safety regulations/policies are adhered to by all members of the team. Preparing accurate data and statistics in line with weekly and monthly reporting requirements and contributing to regional meetings helping identify and promote new business opportunities. Skills and Qualifications of a Bodyshop Manager Strong organisational skills Flexible work attitude Ability to effectively deliver site performance and profitable growth Excellent leadership skills, technical expertise. Strong communication skills for customer service and team communication. Strong leadership qualities Experience in the Managerial position in a Bodyshop or similar environment If you think you are a good fit for this Bodyshop Manager role, please contact Skills and state reference job number 51872 As well as this Bodyshop Manager role, Auto Skills UK is recognized as the leading provider of temporary and permanent staffing solutions, from productive trades to senior management and are always looking for candidates within the Bodyshop including: Bodyshop Manager, Bodyshop Workshop Controller, Assistant Bodyshop Manager, Bodyshop Workshop Manager, Workshop Controller,
Join Our Host & Tour Team - A Gin-tastic Opportunity! We're on the lookout for passionate individuals with a talent for captivating audiences! As a host at one of the UK's regional tourist hot spots, you'll be at the heart of the gin-making story, delivering unforgettable experiences to guests from all walks of life. Your role will involve much more than just guiding tourist's about connecting with people. You'll welcome visitors with a warm smile, process their admissions, and lead them on an immerse journey through our distillery, from the fragrant botanical dry room to the awe-inspiring still house. Guests will hang on your every word as you share the secrets behind crafting premium, one-of-a-kind gin. As an essential part of the distillery team, you'll work hand-in-hand with production experts to ensure each tour runs seamlessly. Adjusting your approach for groups of all sizes and interests, you'll keep your audience engaged, entertained, and educated whether it's a lively bunch of tourists or an exclusive gathering of VIPs at special events. This role is perfect for someone who loves speaking to groups, thrives on sharing stories, and takes pride in creating magical, memorable moments for every guest. High standards of presentation and service are key, as is a commitment to promoting brand advocacy and achieving guest experience targets. If you're ready to showcase your skills, inspire crowds, and be part of a team that takes pride in delivering exceptional experiences, we'd love to hear from you. Entrance Hall - Roll Out the Red Carpet Greet guests with a warm smile and a big "hello," whether at the till or self-service kiosks it's all about first impressions! Shine the spotlight on special events, promotions, and loyalty cards to get guests even more excited about their visit. Be the ultimate tour guide from the start by answering questions about accessibility and offering tips to navigate the distillery like a pro. Still House & Distillery Experience - Wow the Crowds Lead showstopping tours through the still house, keeping your audience captivated with fascinating stories and fun facts about the gin-making magic. Channel your inner stage performer adjust your tour's duration and content for every group, ensuring every guest feels the spotlight is on them. Take a bow as you gather feedback on guest reactions and share ideas with managers to make each tour even more memorable. Hit those KPI "applause lines" by delivering standout experiences, maintaining efficiency, and boosting income. Operational - Backstage Brilliance Start each day on the right foot by performing checks and keeping public areas polished and presentable it's all in the details! Be a behind-the-scenes star at events, seamlessly aiding with group arrivals or emergencies while keeping guest's experiences top-notch. Play well with others coordinate with your team to ensure smooth transitions during breaks without stealing the spotlight from the visitor experience. Communication - Keep the Lines Open Answer calls like a pro, bringing clarity and charm even when the phone's been ringing for five rounds of applause. Handle complaints with poise, turning a tricky moment into an opportunity to shine. Stay media-savvy know when to deliver your lines or call in the senior leadership cast for backup. Team - All for One and One for All Keep the team choreography smooth by sharing your availability and embracing a culture of outstanding customer service. Lead by example every interaction should show your commitment to exceeding expectations and setting the bar high. H&S - Safety First, Always Stay alert and follow the script for health and safety policies, keeping everything running smoothly behind the scenes. Ensure every visitor and team member feels secure, acting swiftly if issues arise it's a performance where everyone wins. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Jul 18, 2025
Contractor
Join Our Host & Tour Team - A Gin-tastic Opportunity! We're on the lookout for passionate individuals with a talent for captivating audiences! As a host at one of the UK's regional tourist hot spots, you'll be at the heart of the gin-making story, delivering unforgettable experiences to guests from all walks of life. Your role will involve much more than just guiding tourist's about connecting with people. You'll welcome visitors with a warm smile, process their admissions, and lead them on an immerse journey through our distillery, from the fragrant botanical dry room to the awe-inspiring still house. Guests will hang on your every word as you share the secrets behind crafting premium, one-of-a-kind gin. As an essential part of the distillery team, you'll work hand-in-hand with production experts to ensure each tour runs seamlessly. Adjusting your approach for groups of all sizes and interests, you'll keep your audience engaged, entertained, and educated whether it's a lively bunch of tourists or an exclusive gathering of VIPs at special events. This role is perfect for someone who loves speaking to groups, thrives on sharing stories, and takes pride in creating magical, memorable moments for every guest. High standards of presentation and service are key, as is a commitment to promoting brand advocacy and achieving guest experience targets. If you're ready to showcase your skills, inspire crowds, and be part of a team that takes pride in delivering exceptional experiences, we'd love to hear from you. Entrance Hall - Roll Out the Red Carpet Greet guests with a warm smile and a big "hello," whether at the till or self-service kiosks it's all about first impressions! Shine the spotlight on special events, promotions, and loyalty cards to get guests even more excited about their visit. Be the ultimate tour guide from the start by answering questions about accessibility and offering tips to navigate the distillery like a pro. Still House & Distillery Experience - Wow the Crowds Lead showstopping tours through the still house, keeping your audience captivated with fascinating stories and fun facts about the gin-making magic. Channel your inner stage performer adjust your tour's duration and content for every group, ensuring every guest feels the spotlight is on them. Take a bow as you gather feedback on guest reactions and share ideas with managers to make each tour even more memorable. Hit those KPI "applause lines" by delivering standout experiences, maintaining efficiency, and boosting income. Operational - Backstage Brilliance Start each day on the right foot by performing checks and keeping public areas polished and presentable it's all in the details! Be a behind-the-scenes star at events, seamlessly aiding with group arrivals or emergencies while keeping guest's experiences top-notch. Play well with others coordinate with your team to ensure smooth transitions during breaks without stealing the spotlight from the visitor experience. Communication - Keep the Lines Open Answer calls like a pro, bringing clarity and charm even when the phone's been ringing for five rounds of applause. Handle complaints with poise, turning a tricky moment into an opportunity to shine. Stay media-savvy know when to deliver your lines or call in the senior leadership cast for backup. Team - All for One and One for All Keep the team choreography smooth by sharing your availability and embracing a culture of outstanding customer service. Lead by example every interaction should show your commitment to exceeding expectations and setting the bar high. H&S - Safety First, Always Stay alert and follow the script for health and safety policies, keeping everything running smoothly behind the scenes. Ensure every visitor and team member feels secure, acting swiftly if issues arise it's a performance where everyone wins. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Blue Arrow are recruiting for an experienced Assistant Depot Manager for a well established company in the Luton area! Job Overview: The successful applicant will be expected to oversee and co-ordinate all Hub Operational activities from Warehouse loading to Transport Planning. Ensure all customer promises are fulfilled, ensure Hub stock profile is maintained and build a strong working relationship with the driving workforce. The role will also oversee all matters related to the drivers, vehicle maintenance and legal compliance. The role will also include managing the fleet movements using the Transport Planning Tool. Salary: 27,000.00- 29,473.60 per year Benefits: Company pension Employee discount Free parking Life insurance On-site parking Key Responsibilities: Management of Drivers, ensuring that legal compliance is in order, whilst ensuring development and training plans are in place. Ensuring that the fleet is managed within operators' licence regulations and all vehicles are run in line with current road transport regulations including service inspections, Tachograph Management, MOT's and day to day issues that may arise when required. Ensuring that any defects are dealt with immediately and communicated and recorded in the appropriate way Ensuring that all transport costs are within budget by continually reviewing cost savings and ways of improving efficiencies in the transport system Providing feedback and reports with relevant and agreed KPIs Providing high levels of customer service ensuring deliveries and targets are met Undertaking daily/weekly checks with drivers Making sure that periodic Operational meetings are arranged and chaired Daily planning to ensure movements are planned in advance and in time for manufacturing and other Hubs to manufacture/pick the loads ready to load Generating a delivery plan for each driver with expected routes and schedules to follow Recruitment plans being created, managed, and executed in line with business/customer expectations Be part of Health & Safety meetings, take the lead on all matters of Health & Safety for the Transport and Drivers function. Keeping a clear line within a management role Carrying out full Investigation when required and documenting Associated Responsibilities: Awareness and direction of Loading and unloading stock. Ongoing Stock Control Ensure that the workplace is clear of debris and waste is properly disposed of, adhering to high standards of 5S and housekeeping in the area Ensuring that the vehicles are kept in clean, tidy and that all defects are reported Maintaining the highest driving standards at all times to ensure safety and legal compliance Liaising and communicating effectively with colleagues Displaying exemplary standards of customer service at all times Dealing appropriately with any complaints in order to gain resolution Ensuring that all paperwork is completed correctly and accurately To assist with driving high standards of health and safety, involvement and continual improvement in health and safety standards and performance Ensure that quality standards are adhered to To carry out all tasks as assigned by the GBP Transport Manager Skills and Qualifications: Show good interpersonal skills, a respected individual, good networking skills, challenges when needed Develop working relationships easily Be highly collaborative, able to work as peers with a team consisting of internal individuals Show a proven ability to support and develop individuals Be capable of delivering KPIs on transport efficiencies Show a strong customer focus both internal and external Demonstrate a commitment to quality, excellence, and customer service Show good communication skills, particularly with Drivers, Hub Managers, Senior Leadership Team Be well organised and process oriented Demonstrate a good geographical knowledge of local/surrounding areas Hold a current a full driving licence and flexible towards working hours Demonstrate Full Microsoft Suite skills (specifically Excel, outlook) to be able to operate transport model effectively Maintaining the same level of management standards in the absence of the depot manager. Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment. If this role sounds of interest please apply via the link below, alternatively give us a call on (phone number removed)! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Jul 17, 2025
Full time
Blue Arrow are recruiting for an experienced Assistant Depot Manager for a well established company in the Luton area! Job Overview: The successful applicant will be expected to oversee and co-ordinate all Hub Operational activities from Warehouse loading to Transport Planning. Ensure all customer promises are fulfilled, ensure Hub stock profile is maintained and build a strong working relationship with the driving workforce. The role will also oversee all matters related to the drivers, vehicle maintenance and legal compliance. The role will also include managing the fleet movements using the Transport Planning Tool. Salary: 27,000.00- 29,473.60 per year Benefits: Company pension Employee discount Free parking Life insurance On-site parking Key Responsibilities: Management of Drivers, ensuring that legal compliance is in order, whilst ensuring development and training plans are in place. Ensuring that the fleet is managed within operators' licence regulations and all vehicles are run in line with current road transport regulations including service inspections, Tachograph Management, MOT's and day to day issues that may arise when required. Ensuring that any defects are dealt with immediately and communicated and recorded in the appropriate way Ensuring that all transport costs are within budget by continually reviewing cost savings and ways of improving efficiencies in the transport system Providing feedback and reports with relevant and agreed KPIs Providing high levels of customer service ensuring deliveries and targets are met Undertaking daily/weekly checks with drivers Making sure that periodic Operational meetings are arranged and chaired Daily planning to ensure movements are planned in advance and in time for manufacturing and other Hubs to manufacture/pick the loads ready to load Generating a delivery plan for each driver with expected routes and schedules to follow Recruitment plans being created, managed, and executed in line with business/customer expectations Be part of Health & Safety meetings, take the lead on all matters of Health & Safety for the Transport and Drivers function. Keeping a clear line within a management role Carrying out full Investigation when required and documenting Associated Responsibilities: Awareness and direction of Loading and unloading stock. Ongoing Stock Control Ensure that the workplace is clear of debris and waste is properly disposed of, adhering to high standards of 5S and housekeeping in the area Ensuring that the vehicles are kept in clean, tidy and that all defects are reported Maintaining the highest driving standards at all times to ensure safety and legal compliance Liaising and communicating effectively with colleagues Displaying exemplary standards of customer service at all times Dealing appropriately with any complaints in order to gain resolution Ensuring that all paperwork is completed correctly and accurately To assist with driving high standards of health and safety, involvement and continual improvement in health and safety standards and performance Ensure that quality standards are adhered to To carry out all tasks as assigned by the GBP Transport Manager Skills and Qualifications: Show good interpersonal skills, a respected individual, good networking skills, challenges when needed Develop working relationships easily Be highly collaborative, able to work as peers with a team consisting of internal individuals Show a proven ability to support and develop individuals Be capable of delivering KPIs on transport efficiencies Show a strong customer focus both internal and external Demonstrate a commitment to quality, excellence, and customer service Show good communication skills, particularly with Drivers, Hub Managers, Senior Leadership Team Be well organised and process oriented Demonstrate a good geographical knowledge of local/surrounding areas Hold a current a full driving licence and flexible towards working hours Demonstrate Full Microsoft Suite skills (specifically Excel, outlook) to be able to operate transport model effectively Maintaining the same level of management standards in the absence of the depot manager. Candidates should display behaviours in keeping with our Values of Integrity, Excellence, Learning, Collective Efficiency, Innovation, Business Development and Enjoyment. If this role sounds of interest please apply via the link below, alternatively give us a call on (phone number removed)! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Alexander Gray Recruitment Limited t/a Amor Hire
Enfield, London
Senior Complaints Manager (Used car dealership) Location: Enfield (initially based in Watford for 1 month) Salary: £45,000 £55,000 per annum + performance-based bonuses Hours: Monday to Friday, 8:00am 6:00pm, plus 2 Saturdays per month Reporting To: Chief Operating Officer (COO) Employment Type: Full-Time, Permanent About the Company We are a busy, high-volume car supermarket , selling over 1,000 vehicl click apply for full job details
Jul 17, 2025
Full time
Senior Complaints Manager (Used car dealership) Location: Enfield (initially based in Watford for 1 month) Salary: £45,000 £55,000 per annum + performance-based bonuses Hours: Monday to Friday, 8:00am 6:00pm, plus 2 Saturdays per month Reporting To: Chief Operating Officer (COO) Employment Type: Full-Time, Permanent About the Company We are a busy, high-volume car supermarket , selling over 1,000 vehicl click apply for full job details
Job Title: In-Service Train Presentation Manager Pay: £24.73 per hour (PAYE) Equivalent to £45,000 per annum Contract: 12-month rolling contract, agency-based Location: Mobile across London and surrounding counties including Hertfordshire, Bedfordshire, Cambridgeshire, Surrey, Sussex, and Kent Working Hours: Monday to Friday, 35 hours/week Flexibility required for night/weekend depot visits Join Ganymede Solutions as an In-Service Train Presentation Manager! Ganymede Solutions is offering an exciting opportunity to join one of the UK s key train operating companies in a critical role supporting the high standards of train presentation across their network. This is a great position for someone with strong leadership, safety awareness, and experience in contract or facilities management within the rail industry. If you enjoy a mobile role with variety, stakeholder interaction, and the chance to make a visible impact we d love to hear from you. The Role As an In-Service Train Presentation Manager , you will work across stations, depots, sidings, and on-board trains to ensure that the contracted cleaning and presentation services meet all service level agreements (SLAs), key performance indicators (KPIs), and safety standards. You will provide support to senior delivery managers and deputise when needed working independently, leading audits, engaging suppliers, and reporting on performance. What You ll Be Doing Oversee the delivery and quality of contracted train presentation services across the network. Conduct site visits and audits across depots, stations, and trains to ensure cleanliness and safety compliance. Produce regular reports on contractor performance, service quality, and safety incidents. Lead on supplier engagement and performance monitoring to resolve any service issues. Attend meetings and represent the operator s interests in contract and operational discussions. Promote Zero Harm through routine safety checks and reviews of incidents using rail safety systems. Collaborate with internal teams including Customer Experience to address in-service complaints and enhance standards. Provide operational support and deputise for senior managers in their absence. Pay rates and working hours £24.73 per hour (PAYE), equivalent to approx. £45,000 per annum Monday Friday working pattern (7 hours per day), with occasional night and weekend work PTS and safety training provided (Litmos, IOSH, etc.) A chance to contribute to service excellence for one of the UK s leading passenger rail operators About You Confident, personable, and capable of building relationships with multiple stakeholders Experienced in contract management, train presentation or cleaning operations (rail sector preferred) Familiar with health & safety legislation (Zero Harm, COSHH, etc.) Skilled in problem solving, independently managing workload, and adapting to varied situations Knowledge of the rail network and depot operations across the Southeast desirable Proficient in Microsoft Office particularly Word, Excel, and Outlook Comfortable working across multiple locations and travelling daily between sites Next Steps If you're ready to take on a high-impact, mobile management role within the rail sector, we want to hear from you. After submitting your application, you may be asked to complete a short video interview. Successful candidates will be required to attend a medical, drug & alcohol test and provide eligibility to work documentation. Apply now or send your CV directly to (url removed) About Ganymede Solutions Ganymede Solutions is a leading supplier of skilled workforce solutions across the UK rail, infrastructure, and engineering sectors. We are proud to connect talented professionals with high-quality roles across the transportation industry. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Jul 17, 2025
Contractor
Job Title: In-Service Train Presentation Manager Pay: £24.73 per hour (PAYE) Equivalent to £45,000 per annum Contract: 12-month rolling contract, agency-based Location: Mobile across London and surrounding counties including Hertfordshire, Bedfordshire, Cambridgeshire, Surrey, Sussex, and Kent Working Hours: Monday to Friday, 35 hours/week Flexibility required for night/weekend depot visits Join Ganymede Solutions as an In-Service Train Presentation Manager! Ganymede Solutions is offering an exciting opportunity to join one of the UK s key train operating companies in a critical role supporting the high standards of train presentation across their network. This is a great position for someone with strong leadership, safety awareness, and experience in contract or facilities management within the rail industry. If you enjoy a mobile role with variety, stakeholder interaction, and the chance to make a visible impact we d love to hear from you. The Role As an In-Service Train Presentation Manager , you will work across stations, depots, sidings, and on-board trains to ensure that the contracted cleaning and presentation services meet all service level agreements (SLAs), key performance indicators (KPIs), and safety standards. You will provide support to senior delivery managers and deputise when needed working independently, leading audits, engaging suppliers, and reporting on performance. What You ll Be Doing Oversee the delivery and quality of contracted train presentation services across the network. Conduct site visits and audits across depots, stations, and trains to ensure cleanliness and safety compliance. Produce regular reports on contractor performance, service quality, and safety incidents. Lead on supplier engagement and performance monitoring to resolve any service issues. Attend meetings and represent the operator s interests in contract and operational discussions. Promote Zero Harm through routine safety checks and reviews of incidents using rail safety systems. Collaborate with internal teams including Customer Experience to address in-service complaints and enhance standards. Provide operational support and deputise for senior managers in their absence. Pay rates and working hours £24.73 per hour (PAYE), equivalent to approx. £45,000 per annum Monday Friday working pattern (7 hours per day), with occasional night and weekend work PTS and safety training provided (Litmos, IOSH, etc.) A chance to contribute to service excellence for one of the UK s leading passenger rail operators About You Confident, personable, and capable of building relationships with multiple stakeholders Experienced in contract management, train presentation or cleaning operations (rail sector preferred) Familiar with health & safety legislation (Zero Harm, COSHH, etc.) Skilled in problem solving, independently managing workload, and adapting to varied situations Knowledge of the rail network and depot operations across the Southeast desirable Proficient in Microsoft Office particularly Word, Excel, and Outlook Comfortable working across multiple locations and travelling daily between sites Next Steps If you're ready to take on a high-impact, mobile management role within the rail sector, we want to hear from you. After submitting your application, you may be asked to complete a short video interview. Successful candidates will be required to attend a medical, drug & alcohol test and provide eligibility to work documentation. Apply now or send your CV directly to (url removed) About Ganymede Solutions Ganymede Solutions is a leading supplier of skilled workforce solutions across the UK rail, infrastructure, and engineering sectors. We are proud to connect talented professionals with high-quality roles across the transportation industry. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Job Title: In-Service Train Presentation Manager Pay: £24.73 per hour (PAYE) Equivalent to £45,000 per annum Contract: 12-month rolling contract, agency-based Location: Mobile across London and surrounding counties including Hertfordshire, Bedfordshire, Cambridgeshire, Surrey, Sussex, and Kent Working Hours: Monday to Friday, 35 hours/week Flexibility required for night/weekend depot visits Join Ganymede Solutions as an In-Service Train Presentation Manager! Ganymede Solutions is offering an exciting opportunity to join one of the UK s key train operating companies in a critical role supporting the high standards of train presentation across their network. This is a great position for someone with strong leadership, safety awareness, and experience in contract or facilities management within the rail industry. If you enjoy a mobile role with variety, stakeholder interaction, and the chance to make a visible impact we d love to hear from you. The Role As an In-Service Train Presentation Manager , you will work across stations, depots, sidings, and on-board trains to ensure that the contracted cleaning and presentation services meet all service level agreements (SLAs), key performance indicators (KPIs), and safety standards. You will provide support to senior delivery managers and deputise when needed working independently, leading audits, engaging suppliers, and reporting on performance. What You ll Be Doing Oversee the delivery and quality of contracted train presentation services across the network. Conduct site visits and audits across depots, stations, and trains to ensure cleanliness and safety compliance. Produce regular reports on contractor performance, service quality, and safety incidents. Lead on supplier engagement and performance monitoring to resolve any service issues. Attend meetings and represent the operator s interests in contract and operational discussions. Promote Zero Harm through routine safety checks and reviews of incidents using rail safety systems. Collaborate with internal teams including Customer Experience to address in-service complaints and enhance standards. Provide operational support and deputise for senior managers in their absence. Pay rates and working hours £24.73 per hour (PAYE), equivalent to approx. £45,000 per annum Monday Friday working pattern (7 hours per day), with occasional night and weekend work PTS and safety training provided (Litmos, IOSH, etc.) A chance to contribute to service excellence for one of the UK s leading passenger rail operators About You Confident, personable, and capable of building relationships with multiple stakeholders Experienced in contract management, train presentation or cleaning operations (rail sector preferred) Familiar with health & safety legislation (Zero Harm, COSHH, etc.) Skilled in problem solving, independently managing workload, and adapting to varied situations Knowledge of the rail network and depot operations across the Southeast desirable Proficient in Microsoft Office particularly Word, Excel, and Outlook Comfortable working across multiple locations and travelling daily between sites Next Steps If you're ready to take on a high-impact, mobile management role within the rail sector, we want to hear from you. After submitting your application, you may be asked to complete a short video interview. Successful candidates will be required to attend a medical, drug & alcohol test and provide eligibility to work documentation. Apply now or send your CV directly to (url removed) About Ganymede Solutions Ganymede Solutions is a leading supplier of skilled workforce solutions across the UK rail, infrastructure, and engineering sectors. We are proud to connect talented professionals with high-quality roles across the transportation industry. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Jul 17, 2025
Contractor
Job Title: In-Service Train Presentation Manager Pay: £24.73 per hour (PAYE) Equivalent to £45,000 per annum Contract: 12-month rolling contract, agency-based Location: Mobile across London and surrounding counties including Hertfordshire, Bedfordshire, Cambridgeshire, Surrey, Sussex, and Kent Working Hours: Monday to Friday, 35 hours/week Flexibility required for night/weekend depot visits Join Ganymede Solutions as an In-Service Train Presentation Manager! Ganymede Solutions is offering an exciting opportunity to join one of the UK s key train operating companies in a critical role supporting the high standards of train presentation across their network. This is a great position for someone with strong leadership, safety awareness, and experience in contract or facilities management within the rail industry. If you enjoy a mobile role with variety, stakeholder interaction, and the chance to make a visible impact we d love to hear from you. The Role As an In-Service Train Presentation Manager , you will work across stations, depots, sidings, and on-board trains to ensure that the contracted cleaning and presentation services meet all service level agreements (SLAs), key performance indicators (KPIs), and safety standards. You will provide support to senior delivery managers and deputise when needed working independently, leading audits, engaging suppliers, and reporting on performance. What You ll Be Doing Oversee the delivery and quality of contracted train presentation services across the network. Conduct site visits and audits across depots, stations, and trains to ensure cleanliness and safety compliance. Produce regular reports on contractor performance, service quality, and safety incidents. Lead on supplier engagement and performance monitoring to resolve any service issues. Attend meetings and represent the operator s interests in contract and operational discussions. Promote Zero Harm through routine safety checks and reviews of incidents using rail safety systems. Collaborate with internal teams including Customer Experience to address in-service complaints and enhance standards. Provide operational support and deputise for senior managers in their absence. Pay rates and working hours £24.73 per hour (PAYE), equivalent to approx. £45,000 per annum Monday Friday working pattern (7 hours per day), with occasional night and weekend work PTS and safety training provided (Litmos, IOSH, etc.) A chance to contribute to service excellence for one of the UK s leading passenger rail operators About You Confident, personable, and capable of building relationships with multiple stakeholders Experienced in contract management, train presentation or cleaning operations (rail sector preferred) Familiar with health & safety legislation (Zero Harm, COSHH, etc.) Skilled in problem solving, independently managing workload, and adapting to varied situations Knowledge of the rail network and depot operations across the Southeast desirable Proficient in Microsoft Office particularly Word, Excel, and Outlook Comfortable working across multiple locations and travelling daily between sites Next Steps If you're ready to take on a high-impact, mobile management role within the rail sector, we want to hear from you. After submitting your application, you may be asked to complete a short video interview. Successful candidates will be required to attend a medical, drug & alcohol test and provide eligibility to work documentation. Apply now or send your CV directly to (url removed) About Ganymede Solutions Ganymede Solutions is a leading supplier of skilled workforce solutions across the UK rail, infrastructure, and engineering sectors. We are proud to connect talented professionals with high-quality roles across the transportation industry. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Pre-sales Business: IT Service company Company Location: Central London Salary: Up to 48,000 Office working: 5 days /week All of the applicants must have an eligible visa for working in the UK. Job description: 1. Requirements Definition and Design:- Define customer requirements and translate them into technical solutions.- Create high-level and detailed designs, proposals, and solution architectures.- Provide technical consultancy and support to our customers during the pre-sales and post-sales phases. 2. Project Planning and Progress Tracking:- Outline project plans, update progress of execution, including recovery plans.- Conduct revenue and profit analysis. 3.Technology Trends and Product Development:- Research and identify emerging technology trends relevant to customer needs and business strategy- Identify technology trends, Create new products.- Provide strategic input into product roadmaps and innovation initiatives. 4. Sales and Pre-sales Management:- Drive and manage technology evaluation stage.- Coordinate with suppliers for product cost and quotations.- Expand sales and pre-sales efforts.- Plan and handle presentations to customers, third parties, and suppliers.- Attend meetings with relevant parties. 5. Project Leadership and Coordination:- Organize and lead project staff.- Notify line manager of issues, customer complaints, and new business opportunities.- Escalate issues, customer complaints, and new business opportunities to the line manager.- Travel to various offices as required. 6. Documentation and Training:- Create project documentation.- Provide skills transfer and training to engineers.- Assist technical team in delivering Enterprise IT solutions. 7. Solution Evaluation and Deployment:- Evaluate and ensure best-fit solutions.- Support end-to-end deployment of services and complex solutions.- Support investigations and redesign of installed network devices. 8. Vendor Management and Ad hoc Support:- Maintain 3rd party vendor certificates and partnerships including his/her own certificates.- Handle ad hoc requests from line manager and senior management. Requirements: 1. Proposal / Documentation Skills and Technical Proficiency / Knowledge:- Knowledge in network and security products such as Cisco, Palo Alto, Fortinet, Zscaler, CrowdStrike, CATO and other equivalent vendors/service providers.- Knowledge of new technologies of Enterprise IT solutions such as SD-WAN, SASE, EDR/MDR and IoT.- Maintenance and installation experience of network & server infrastructure.- Familiarity with Windows Servers/PCs, VDI, VM and good understanding of IaaS/PaaS/SaaS platforms like AWS and Azure.- Ability and Proficiency to create high standard technical documentation, including high & low level Design Docs. 2. Certifications and Experience:- Valid CCNP or PMP/PRINCE2 Speciality or equivalent certification with hands-on experience.- Valid PMP/PRINCE2 Speciality or equivalent certification with hands-on experience.- Valid CISSP is highly in advantage- Proven customer service experience across all customer levels.- Experience in designing, troubleshooting, and evaluating solutions. 3. Flexibility, Language, Self Management and Teamwork:- Flexible approach to work hours and strong time management and multitasking skills.- Fluent in English (reading/writing/speaking/listening).- Strong sense of responsibility, work ethics, and reliable attendance.- Ability to work within a team and to delegate tasks within the team.- Promotion and following of company rules and procedures. We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.
Jul 17, 2025
Full time
Pre-sales Business: IT Service company Company Location: Central London Salary: Up to 48,000 Office working: 5 days /week All of the applicants must have an eligible visa for working in the UK. Job description: 1. Requirements Definition and Design:- Define customer requirements and translate them into technical solutions.- Create high-level and detailed designs, proposals, and solution architectures.- Provide technical consultancy and support to our customers during the pre-sales and post-sales phases. 2. Project Planning and Progress Tracking:- Outline project plans, update progress of execution, including recovery plans.- Conduct revenue and profit analysis. 3.Technology Trends and Product Development:- Research and identify emerging technology trends relevant to customer needs and business strategy- Identify technology trends, Create new products.- Provide strategic input into product roadmaps and innovation initiatives. 4. Sales and Pre-sales Management:- Drive and manage technology evaluation stage.- Coordinate with suppliers for product cost and quotations.- Expand sales and pre-sales efforts.- Plan and handle presentations to customers, third parties, and suppliers.- Attend meetings with relevant parties. 5. Project Leadership and Coordination:- Organize and lead project staff.- Notify line manager of issues, customer complaints, and new business opportunities.- Escalate issues, customer complaints, and new business opportunities to the line manager.- Travel to various offices as required. 6. Documentation and Training:- Create project documentation.- Provide skills transfer and training to engineers.- Assist technical team in delivering Enterprise IT solutions. 7. Solution Evaluation and Deployment:- Evaluate and ensure best-fit solutions.- Support end-to-end deployment of services and complex solutions.- Support investigations and redesign of installed network devices. 8. Vendor Management and Ad hoc Support:- Maintain 3rd party vendor certificates and partnerships including his/her own certificates.- Handle ad hoc requests from line manager and senior management. Requirements: 1. Proposal / Documentation Skills and Technical Proficiency / Knowledge:- Knowledge in network and security products such as Cisco, Palo Alto, Fortinet, Zscaler, CrowdStrike, CATO and other equivalent vendors/service providers.- Knowledge of new technologies of Enterprise IT solutions such as SD-WAN, SASE, EDR/MDR and IoT.- Maintenance and installation experience of network & server infrastructure.- Familiarity with Windows Servers/PCs, VDI, VM and good understanding of IaaS/PaaS/SaaS platforms like AWS and Azure.- Ability and Proficiency to create high standard technical documentation, including high & low level Design Docs. 2. Certifications and Experience:- Valid CCNP or PMP/PRINCE2 Speciality or equivalent certification with hands-on experience.- Valid PMP/PRINCE2 Speciality or equivalent certification with hands-on experience.- Valid CISSP is highly in advantage- Proven customer service experience across all customer levels.- Experience in designing, troubleshooting, and evaluating solutions. 3. Flexibility, Language, Self Management and Teamwork:- Flexible approach to work hours and strong time management and multitasking skills.- Fluent in English (reading/writing/speaking/listening).- Strong sense of responsibility, work ethics, and reliable attendance.- Ability to work within a team and to delegate tasks within the team.- Promotion and following of company rules and procedures. We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.
Business Support Officer Location: 1 Catford Road, Catford, London, SE6 4RU Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 23.49 per hour Job Ref: OR9443 Main Purpose Of The Job Provide customer-focused, efficient, and effective administrative support to the Strategic Transport and Highways team, including project support where required. Deliver a wide range of both routine and more complex administrative tasks to support the effective and efficient delivery of services within the team. Support the accuracy, maintenance, and development of data and information systems in response to changing needs and ensure effective implementation and review. Provide ongoing support and guidance to the Admin Officers. Summary Of Responsibilities And Personal Duties Support, guide, and mentor Admin Assistants on all aspects of the work, including providing input into the PES process as required. Receive, sort, and distribute incoming and outgoing post via electronic systems for the division. File records accurately and maintain electronic or paper filing systems. Photocopy, scan, and index documents to ensure information can be distributed to intended recipients. Collate, print, and distribute documents or materials as required by the team. Take accurate minutes or notes at meetings, panels, or other events, ensuring confidentiality is maintained at all times. Support the maintenance of records and monitoring for service budgets and contract registers. Manage all internal queries and information requests, including more complex casework. Raise Purchase Orders (POs) and process invoices, authenticating invoices and payments per the Council s financial procedures and regulations. Undertake general office management tasks, supporting Business Continuity and Health & Safety processes, completing Display Screen Equipment (DSE) or other risk assessments, and maintaining corporate registers or contract lists. Research and collate information for complaints and Freedom of Information (FOI) requests, supporting Team and Service Managers, and liaising with staff and managers to ensure deadlines are met. Coordinate recruitment activity for temporary and permanent staff in conjunction with individual services and HR. Coordinate induction and training sessions for new staff within the department. Work flexibly across the Strategic Transport and Highways service to provide cover for other officers as required. Order and issue stationery, supplies, and other equipment following standard approval processes and ensuring the safe and secure storage of items. Receive deliveries and check goods received against purchase order forms. Manage both routine and more complex enquiries from customers via telephone, face-to-face, web, or email in a sensitive, courteous, and professional manner. Provide basic information on services, processes, or legislation/procedures and signpost to other sources of information. Extract information from systems or databases and provide reports to managers as part of service, departmental, organisational, or national reporting requirements. Undertake both basic and more complex information searches when required. Provide project management support as requested. Carry out duties with due regard to the Council s Equal Opportunities Policy and core values. Participate in the Performance Evaluation Scheme (PES) and undertake appropriate training and development identified to enhance work. Comply with the Council's Health & Safety policies and procedures at all times, taking due care for themselves, colleagues, and the public. Assist in carrying out the Council's Environmental Policy within day-to-day activities. Undertake other duties, commensurate with the grade, as may reasonably be required. Consideration will be given to restructuring the duties of this post for a disabled postholder. Person Specification Commitment to implementing the Council s Equal Opportunities policies and awareness of Equal Opportunities issues. Excellent understanding of the organisation, management, and control of administrative and customer contact processes. Working knowledge of one or more of the core services supported by the admin team. Good working knowledge of handling sensitive data and information, particularly in relation to the Data Protection Act 1998 and General Data Protection Regulations 2018. Knowledge of financial procedures and regulations. Working knowledge of Health & Safety in the workplace. Good knowledge of customer service provision. Ability to effectively develop and implement a wide range of administrative, business support, and customer contact processes. Ability to research information and produce accurate management information in a range of formats. Ability to work with minimal supervision, planning and organising a varied workload within a changing environment to meet tight deadlines on a day-to-day basis. Able to maintain discretion with dealing with confidential information. Excellent ICT skills including spreadsheets, databases, and word processing. Confident user of core business ICT systems. Excellent verbal and written communication skills, with a high level of numeracy. Highly developed customer care skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners. Highly developed organisational and time management skills. Good demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards. Good demonstrable experience of dealing with the public face to face, by telephone, and via web enquiries. Experience of working within a busy team. Experience of mentoring, guiding, and training other staff on a daily basis. Good demonstrable experience in handling contentious and confidential issues effectively. Experience in working within a pressurised environment, prioritising and organising conflicting workloads. Experience of working on own initiative, but identifying when it is necessary to seek advice or refer on to a senior officer any highly complex or contentious issues. Good standard of general education. Responsive and customer-focused attitude to work. Flexible approach to meeting the needs of the service and a willingness to learn new skills. Able to attend meetings in the evenings, to work outside normal office hours, and to work beyond minimum hours as and when required to achieve deadlines. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed. About this facility:
Jul 17, 2025
Contractor
Business Support Officer Location: 1 Catford Road, Catford, London, SE6 4RU Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 23.49 per hour Job Ref: OR9443 Main Purpose Of The Job Provide customer-focused, efficient, and effective administrative support to the Strategic Transport and Highways team, including project support where required. Deliver a wide range of both routine and more complex administrative tasks to support the effective and efficient delivery of services within the team. Support the accuracy, maintenance, and development of data and information systems in response to changing needs and ensure effective implementation and review. Provide ongoing support and guidance to the Admin Officers. Summary Of Responsibilities And Personal Duties Support, guide, and mentor Admin Assistants on all aspects of the work, including providing input into the PES process as required. Receive, sort, and distribute incoming and outgoing post via electronic systems for the division. File records accurately and maintain electronic or paper filing systems. Photocopy, scan, and index documents to ensure information can be distributed to intended recipients. Collate, print, and distribute documents or materials as required by the team. Take accurate minutes or notes at meetings, panels, or other events, ensuring confidentiality is maintained at all times. Support the maintenance of records and monitoring for service budgets and contract registers. Manage all internal queries and information requests, including more complex casework. Raise Purchase Orders (POs) and process invoices, authenticating invoices and payments per the Council s financial procedures and regulations. Undertake general office management tasks, supporting Business Continuity and Health & Safety processes, completing Display Screen Equipment (DSE) or other risk assessments, and maintaining corporate registers or contract lists. Research and collate information for complaints and Freedom of Information (FOI) requests, supporting Team and Service Managers, and liaising with staff and managers to ensure deadlines are met. Coordinate recruitment activity for temporary and permanent staff in conjunction with individual services and HR. Coordinate induction and training sessions for new staff within the department. Work flexibly across the Strategic Transport and Highways service to provide cover for other officers as required. Order and issue stationery, supplies, and other equipment following standard approval processes and ensuring the safe and secure storage of items. Receive deliveries and check goods received against purchase order forms. Manage both routine and more complex enquiries from customers via telephone, face-to-face, web, or email in a sensitive, courteous, and professional manner. Provide basic information on services, processes, or legislation/procedures and signpost to other sources of information. Extract information from systems or databases and provide reports to managers as part of service, departmental, organisational, or national reporting requirements. Undertake both basic and more complex information searches when required. Provide project management support as requested. Carry out duties with due regard to the Council s Equal Opportunities Policy and core values. Participate in the Performance Evaluation Scheme (PES) and undertake appropriate training and development identified to enhance work. Comply with the Council's Health & Safety policies and procedures at all times, taking due care for themselves, colleagues, and the public. Assist in carrying out the Council's Environmental Policy within day-to-day activities. Undertake other duties, commensurate with the grade, as may reasonably be required. Consideration will be given to restructuring the duties of this post for a disabled postholder. Person Specification Commitment to implementing the Council s Equal Opportunities policies and awareness of Equal Opportunities issues. Excellent understanding of the organisation, management, and control of administrative and customer contact processes. Working knowledge of one or more of the core services supported by the admin team. Good working knowledge of handling sensitive data and information, particularly in relation to the Data Protection Act 1998 and General Data Protection Regulations 2018. Knowledge of financial procedures and regulations. Working knowledge of Health & Safety in the workplace. Good knowledge of customer service provision. Ability to effectively develop and implement a wide range of administrative, business support, and customer contact processes. Ability to research information and produce accurate management information in a range of formats. Ability to work with minimal supervision, planning and organising a varied workload within a changing environment to meet tight deadlines on a day-to-day basis. Able to maintain discretion with dealing with confidential information. Excellent ICT skills including spreadsheets, databases, and word processing. Confident user of core business ICT systems. Excellent verbal and written communication skills, with a high level of numeracy. Highly developed customer care skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners. Highly developed organisational and time management skills. Good demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards. Good demonstrable experience of dealing with the public face to face, by telephone, and via web enquiries. Experience of working within a busy team. Experience of mentoring, guiding, and training other staff on a daily basis. Good demonstrable experience in handling contentious and confidential issues effectively. Experience in working within a pressurised environment, prioritising and organising conflicting workloads. Experience of working on own initiative, but identifying when it is necessary to seek advice or refer on to a senior officer any highly complex or contentious issues. Good standard of general education. Responsive and customer-focused attitude to work. Flexible approach to meeting the needs of the service and a willingness to learn new skills. Able to attend meetings in the evenings, to work outside normal office hours, and to work beyond minimum hours as and when required to achieve deadlines. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed. About this facility:
Job Title: In-Service Train Presentation Manager Pay: £24.73 per hour (PAYE) Equivalent to £45,000 per annum Contract: 12-month rolling contract, agency-based Location: Mobile across London and surrounding counties including Hertfordshire, Bedfordshire, Cambridgeshire, Surrey, Sussex, and Kent Working Hours: Monday to Friday, 35 hours/week Flexibility required for night/weekend depot visits Join Ganymede Solutions as an In-Service Train Presentation Manager! Ganymede Solutions is offering an exciting opportunity to join one of the UK s key train operating companies in a critical role supporting the high standards of train presentation across their network. This is a great position for someone with strong leadership, safety awareness, and experience in contract or facilities management within the rail industry. If you enjoy a mobile role with variety, stakeholder interaction, and the chance to make a visible impact we d love to hear from you. The Role As an In-Service Train Presentation Manager , you will work across stations, depots, sidings, and on-board trains to ensure that the contracted cleaning and presentation services meet all service level agreements (SLAs), key performance indicators (KPIs), and safety standards. You will provide support to senior delivery managers and deputise when needed working independently, leading audits, engaging suppliers, and reporting on performance. What You ll Be Doing Oversee the delivery and quality of contracted train presentation services across the network. Conduct site visits and audits across depots, stations, and trains to ensure cleanliness and safety compliance. Produce regular reports on contractor performance, service quality, and safety incidents. Lead on supplier engagement and performance monitoring to resolve any service issues. Attend meetings and represent the operator s interests in contract and operational discussions. Promote Zero Harm through routine safety checks and reviews of incidents using rail safety systems. Collaborate with internal teams including Customer Experience to address in-service complaints and enhance standards. Provide operational support and deputise for senior managers in their absence. Pay rates and working hours £24.73 per hour (PAYE), equivalent to approx. £45,000 per annum Monday Friday working pattern (7 hours per day), with occasional night and weekend work PTS and safety training provided (Litmos, IOSH, etc.) A chance to contribute to service excellence for one of the UK s leading passenger rail operators About You Confident, personable, and capable of building relationships with multiple stakeholders Experienced in contract management, train presentation or cleaning operations (rail sector preferred) Familiar with health & safety legislation (Zero Harm, COSHH, etc.) Skilled in problem solving, independently managing workload, and adapting to varied situations Knowledge of the rail network and depot operations across the Southeast desirable Proficient in Microsoft Office particularly Word, Excel, and Outlook Comfortable working across multiple locations and travelling daily between sites Next Steps If you're ready to take on a high-impact, mobile management role within the rail sector, we want to hear from you. After submitting your application, you may be asked to complete a short video interview. Successful candidates will be required to attend a medical, drug & alcohol test and provide eligibility to work documentation. Apply now or send your CV directly to (url removed) About Ganymede Solutions Ganymede Solutions is a leading supplier of skilled workforce solutions across the UK rail, infrastructure, and engineering sectors. We are proud to connect talented professionals with high-quality roles across the transportation industry. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Jul 16, 2025
Contractor
Job Title: In-Service Train Presentation Manager Pay: £24.73 per hour (PAYE) Equivalent to £45,000 per annum Contract: 12-month rolling contract, agency-based Location: Mobile across London and surrounding counties including Hertfordshire, Bedfordshire, Cambridgeshire, Surrey, Sussex, and Kent Working Hours: Monday to Friday, 35 hours/week Flexibility required for night/weekend depot visits Join Ganymede Solutions as an In-Service Train Presentation Manager! Ganymede Solutions is offering an exciting opportunity to join one of the UK s key train operating companies in a critical role supporting the high standards of train presentation across their network. This is a great position for someone with strong leadership, safety awareness, and experience in contract or facilities management within the rail industry. If you enjoy a mobile role with variety, stakeholder interaction, and the chance to make a visible impact we d love to hear from you. The Role As an In-Service Train Presentation Manager , you will work across stations, depots, sidings, and on-board trains to ensure that the contracted cleaning and presentation services meet all service level agreements (SLAs), key performance indicators (KPIs), and safety standards. You will provide support to senior delivery managers and deputise when needed working independently, leading audits, engaging suppliers, and reporting on performance. What You ll Be Doing Oversee the delivery and quality of contracted train presentation services across the network. Conduct site visits and audits across depots, stations, and trains to ensure cleanliness and safety compliance. Produce regular reports on contractor performance, service quality, and safety incidents. Lead on supplier engagement and performance monitoring to resolve any service issues. Attend meetings and represent the operator s interests in contract and operational discussions. Promote Zero Harm through routine safety checks and reviews of incidents using rail safety systems. Collaborate with internal teams including Customer Experience to address in-service complaints and enhance standards. Provide operational support and deputise for senior managers in their absence. Pay rates and working hours £24.73 per hour (PAYE), equivalent to approx. £45,000 per annum Monday Friday working pattern (7 hours per day), with occasional night and weekend work PTS and safety training provided (Litmos, IOSH, etc.) A chance to contribute to service excellence for one of the UK s leading passenger rail operators About You Confident, personable, and capable of building relationships with multiple stakeholders Experienced in contract management, train presentation or cleaning operations (rail sector preferred) Familiar with health & safety legislation (Zero Harm, COSHH, etc.) Skilled in problem solving, independently managing workload, and adapting to varied situations Knowledge of the rail network and depot operations across the Southeast desirable Proficient in Microsoft Office particularly Word, Excel, and Outlook Comfortable working across multiple locations and travelling daily between sites Next Steps If you're ready to take on a high-impact, mobile management role within the rail sector, we want to hear from you. After submitting your application, you may be asked to complete a short video interview. Successful candidates will be required to attend a medical, drug & alcohol test and provide eligibility to work documentation. Apply now or send your CV directly to (url removed) About Ganymede Solutions Ganymede Solutions is a leading supplier of skilled workforce solutions across the UK rail, infrastructure, and engineering sectors. We are proud to connect talented professionals with high-quality roles across the transportation industry. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Senior Property Manager position at Trinity Estates Location - Homebased/South East/Kent Working Hours - 09:00 - 17:15 Monday - Friday Salary - Competitive About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: The company offers various benefits, including: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The role of Senior Property Manager is responsible for the day to day management of a portfolio of developments in and around the South East of England. Key responsibilities and tasks include: Responsible for all management aspects of all developments within the portfolio. To carryout development inspections as necessary to ensure the Companies' responsibilities are met. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. To effectively manage the relationship with the customer including responding to queries, building positive relationships with stakeholders, reporting to clients regularly regarding management of development and attending meetings with customers and clients as required. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. Ensuring Customer complaints are resolved effectively and in a timely manner. To liaise with our Accounts department to ensure accurate financial management of the development. Source, Appoint and Manage competent trade persons to undertake works across the portfolio. To ensure all works undertaken by contractors are of suitable quality and cost effective. To ensure all Health & Safety and Industry legislation is adhered to. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: At least 2 years' experience in the residential property management sector. A proven track record in customer services with excellent communication skills and the ability to communicate well with individuals at all levels. Must have a full UK driving license. A proven track record of budgeting and account management. Previous experience of contract management. Must have intermediate computer skills in Microsoft packages. Previous experience of contract management. Client focussed, organised, self-motivated, with ability to use own initiative and work to tight deadlines. Attention to detail, whilst having the ability to keep perspective and make informed decisions. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .
Jul 16, 2025
Full time
Senior Property Manager position at Trinity Estates Location - Homebased/South East/Kent Working Hours - 09:00 - 17:15 Monday - Friday Salary - Competitive About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: The company offers various benefits, including: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The role of Senior Property Manager is responsible for the day to day management of a portfolio of developments in and around the South East of England. Key responsibilities and tasks include: Responsible for all management aspects of all developments within the portfolio. To carryout development inspections as necessary to ensure the Companies' responsibilities are met. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. To effectively manage the relationship with the customer including responding to queries, building positive relationships with stakeholders, reporting to clients regularly regarding management of development and attending meetings with customers and clients as required. To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis. Ensuring Customer complaints are resolved effectively and in a timely manner. To liaise with our Accounts department to ensure accurate financial management of the development. Source, Appoint and Manage competent trade persons to undertake works across the portfolio. To ensure all works undertaken by contractors are of suitable quality and cost effective. To ensure all Health & Safety and Industry legislation is adhered to. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: At least 2 years' experience in the residential property management sector. A proven track record in customer services with excellent communication skills and the ability to communicate well with individuals at all levels. Must have a full UK driving license. A proven track record of budgeting and account management. Previous experience of contract management. Must have intermediate computer skills in Microsoft packages. Previous experience of contract management. Client focussed, organised, self-motivated, with ability to use own initiative and work to tight deadlines. Attention to detail, whilst having the ability to keep perspective and make informed decisions. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .
This local luxury business services provider is looking for a talented and professional Reception Manager to join their team in Central London. Monday to Friday, no evenings or weekends. What's in it for you as Reception Manager? Great pay and benefits An opportunity to work for a successful and growing company A chance to work for a company who will support your development A luxury working environment What will you be doing as Reception Manager? Assisting the General Manager in running the building to the highest possible standard Dealing with customer queries or complaints efficiently and professionally Ensuring the building is maintained to the highest 5 standards Proactively form positive working relationships with customers, getting to know their business needs and requirements Assist with IT / Telecoms issues, keeping a record of any faults or defects and arranging repair as quickly as possible. Monitor housekeeping, making sure standards are kept high Deliver tours of the building to prospective customers What experience are we looking for in a Reception Manager? 2+ years' experience delivering exceptional 5 customer service Experience managing others, training others and supporting staff development Experience in assisting to manage a commercial building (for example a hotel) Excellent communication skills - this is essential. You must be able to communicate both verbally and in writing, with skill and professionalism Computer literate and able to solve basic IT / Telephony issues, and a willingness to learn any systems you're unfamiliar with. Well organised, with good time management Personal attributes required as a Reception Manager: A positive, friendly, outgoing personality Confident dealing with a range of people, from visitors to senior business management Skilled at multi-tasking and handing conflicting priorities Good negotiation skills, able to show tact and diplomacy A passion for 5 customer service A self-motivated problem solver Able to manage others If you are passionate about customer service and want to further your career within an exciting and dynamic organisation, then this Reception Manager role is for you. Please apply online with your CV today!
Jul 16, 2025
Full time
This local luxury business services provider is looking for a talented and professional Reception Manager to join their team in Central London. Monday to Friday, no evenings or weekends. What's in it for you as Reception Manager? Great pay and benefits An opportunity to work for a successful and growing company A chance to work for a company who will support your development A luxury working environment What will you be doing as Reception Manager? Assisting the General Manager in running the building to the highest possible standard Dealing with customer queries or complaints efficiently and professionally Ensuring the building is maintained to the highest 5 standards Proactively form positive working relationships with customers, getting to know their business needs and requirements Assist with IT / Telecoms issues, keeping a record of any faults or defects and arranging repair as quickly as possible. Monitor housekeeping, making sure standards are kept high Deliver tours of the building to prospective customers What experience are we looking for in a Reception Manager? 2+ years' experience delivering exceptional 5 customer service Experience managing others, training others and supporting staff development Experience in assisting to manage a commercial building (for example a hotel) Excellent communication skills - this is essential. You must be able to communicate both verbally and in writing, with skill and professionalism Computer literate and able to solve basic IT / Telephony issues, and a willingness to learn any systems you're unfamiliar with. Well organised, with good time management Personal attributes required as a Reception Manager: A positive, friendly, outgoing personality Confident dealing with a range of people, from visitors to senior business management Skilled at multi-tasking and handing conflicting priorities Good negotiation skills, able to show tact and diplomacy A passion for 5 customer service A self-motivated problem solver Able to manage others If you are passionate about customer service and want to further your career within an exciting and dynamic organisation, then this Reception Manager role is for you. Please apply online with your CV today!
Your new organisation Southend-on-Sea City Council is a unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who work alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend. Working for Southend-on-Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment, with the benefit of flexible working practices to support a positive work-life balance. As a Unitary Authority, we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference. Your new role Southend-on-Sea City Council is seeking a senior reviews and monitoring officer to join the housing solution team on full-time and interim basis (up to 3 months).As a senior reviews and monitoring officer, you will be responsible for carrying out reviews and investigations on homelessness and general needs housing decisions and dealing with all customer complaints and queries. You will carry out detailed, objective and factual reviews and investigations of all appeals on homeless and housing decisions in line with legislation under the Housing Act 1996, part 6 and 7 as amended and extended by the Homelessness Act 2002 and the Homelessness Reduction Act 2017. You must be able to interpret complex legislation, not only restricted to the Housing Act, but including the Asylum and Immigration Act and welfare rights law in the investigation and application of appeals and reviews. You will liaise with Solicitors and other legal experts where necessary in the preparation and presentation of witness statements in the case of a judicial review. You will advise and support the Housing Solutions Team Manager and other staff on case law changes affecting housing functions and highlight good and bad practice within the department to ensure a continuous commitment to service improvement. Although this role is hybrid, it will be predominantly remote working. What you'll need to succeed To be successful in this role, you must have working knowledge of parts 6 & 7 of the Housing Act 1996, as amended by the Homelessness Act 2002. and the Homelessness Reduction Act 2017. You must have strong knowledge of caselaw, Acts, statutory amendments and guidance relating to homelessness and private sector accommodation. Knowledge of Landlord and Tenant legislation and private sector housing issues is also essential for this role. To be considered for this role, you must be educated to certificate Level with Chartered Institute of Housing or other appropriate management qualification and hold a legal certificate/qualification. Member of the Chartered Institute of Housing is highly desirable but not essential. What you need to do now If you're interested in either role, click 'apply now' to forward an up-to-date copy of your CV.Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to. Southend-on-Sea City Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 16, 2025
Seasonal
Your new organisation Southend-on-Sea City Council is a unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who work alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend. Working for Southend-on-Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment, with the benefit of flexible working practices to support a positive work-life balance. As a Unitary Authority, we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference. Your new role Southend-on-Sea City Council is seeking a senior reviews and monitoring officer to join the housing solution team on full-time and interim basis (up to 3 months).As a senior reviews and monitoring officer, you will be responsible for carrying out reviews and investigations on homelessness and general needs housing decisions and dealing with all customer complaints and queries. You will carry out detailed, objective and factual reviews and investigations of all appeals on homeless and housing decisions in line with legislation under the Housing Act 1996, part 6 and 7 as amended and extended by the Homelessness Act 2002 and the Homelessness Reduction Act 2017. You must be able to interpret complex legislation, not only restricted to the Housing Act, but including the Asylum and Immigration Act and welfare rights law in the investigation and application of appeals and reviews. You will liaise with Solicitors and other legal experts where necessary in the preparation and presentation of witness statements in the case of a judicial review. You will advise and support the Housing Solutions Team Manager and other staff on case law changes affecting housing functions and highlight good and bad practice within the department to ensure a continuous commitment to service improvement. Although this role is hybrid, it will be predominantly remote working. What you'll need to succeed To be successful in this role, you must have working knowledge of parts 6 & 7 of the Housing Act 1996, as amended by the Homelessness Act 2002. and the Homelessness Reduction Act 2017. You must have strong knowledge of caselaw, Acts, statutory amendments and guidance relating to homelessness and private sector accommodation. Knowledge of Landlord and Tenant legislation and private sector housing issues is also essential for this role. To be considered for this role, you must be educated to certificate Level with Chartered Institute of Housing or other appropriate management qualification and hold a legal certificate/qualification. Member of the Chartered Institute of Housing is highly desirable but not essential. What you need to do now If you're interested in either role, click 'apply now' to forward an up-to-date copy of your CV.Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to. Southend-on-Sea City Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
ServiceDesk Analyst (Weekend Only) Rate - 25 an hour Duration - 1 month (rolling contract) Location - High Wycombe Ir35 - Inside (Must use an umbrella company) Main Duties & Responsibilities of the Role: Provide a proactive, customer-focused, first-time fix first-line support service to students, staff, and other key stakeholders for all services offered by the DTS Directorate, ensuring the continuous operation of my client's computer network and systems. Offer first-line support for all DTS services, following the Directorate's Incident Management process, monitoring, and ensuring compliance with departmental policies and procedures to meet the needs of students, staff, and other key stakeholders, both internal and external. Act as the first escalation point for customers and internal support teams, taking ownership of the diagnosis and resolution of specific, routine, and/or complex incidents, requests, problems, and operational activities. Identify, resolve, and/or escalate underlying issues in adherence to the Problem Management process, including maintaining accurate records and disseminating information as required. Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant information in accordance with DTS policies and standards. Invoke third-party support as per established processes and provide assistance to third-party contractors working for my client. Assist other teams in proactive activities such as system upgrades, driver and software installations, and configurations during quieter periods of the business year. Undertake established monitoring activities as defined by the Event Management Process, including researching and collating information for reporting and/or escalation. Provide technical advice and assistance to students and staff regarding the use of standard software, hardware products, systems, and procedures. Promote the smooth transition of knowledge within the Service Desk Team by collaborating with other DTS teams and project teams, as directed by the Service Delivery Manager, including training elements for new or less experienced team members. Draft communications, including responses to complaints and customer feedback, downtime notices, publicity, and/or informational materials, subject to approval by the Service Delivery Manager or other senior colleagues. Create user manuals, FAQs, and technical support documentation for end-users and DTS colleagues to effectively capture and share knowledge. Create induction session plans for students and staff and coordinate with teams outside of the directorate to ensure new intakes of students have the required information and tools available to them. Participate in team meetings, ensuring timely and accurate updates. Ensure that all information is managed securely in accordance with my client's policies and relevant information-related legislation.
Jul 16, 2025
Contractor
ServiceDesk Analyst (Weekend Only) Rate - 25 an hour Duration - 1 month (rolling contract) Location - High Wycombe Ir35 - Inside (Must use an umbrella company) Main Duties & Responsibilities of the Role: Provide a proactive, customer-focused, first-time fix first-line support service to students, staff, and other key stakeholders for all services offered by the DTS Directorate, ensuring the continuous operation of my client's computer network and systems. Offer first-line support for all DTS services, following the Directorate's Incident Management process, monitoring, and ensuring compliance with departmental policies and procedures to meet the needs of students, staff, and other key stakeholders, both internal and external. Act as the first escalation point for customers and internal support teams, taking ownership of the diagnosis and resolution of specific, routine, and/or complex incidents, requests, problems, and operational activities. Identify, resolve, and/or escalate underlying issues in adherence to the Problem Management process, including maintaining accurate records and disseminating information as required. Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant information in accordance with DTS policies and standards. Invoke third-party support as per established processes and provide assistance to third-party contractors working for my client. Assist other teams in proactive activities such as system upgrades, driver and software installations, and configurations during quieter periods of the business year. Undertake established monitoring activities as defined by the Event Management Process, including researching and collating information for reporting and/or escalation. Provide technical advice and assistance to students and staff regarding the use of standard software, hardware products, systems, and procedures. Promote the smooth transition of knowledge within the Service Desk Team by collaborating with other DTS teams and project teams, as directed by the Service Delivery Manager, including training elements for new or less experienced team members. Draft communications, including responses to complaints and customer feedback, downtime notices, publicity, and/or informational materials, subject to approval by the Service Delivery Manager or other senior colleagues. Create user manuals, FAQs, and technical support documentation for end-users and DTS colleagues to effectively capture and share knowledge. Create induction session plans for students and staff and coordinate with teams outside of the directorate to ensure new intakes of students have the required information and tools available to them. Participate in team meetings, ensuring timely and accurate updates. Ensure that all information is managed securely in accordance with my client's policies and relevant information-related legislation.
Front of House/Assistant ManagerMaryleboneSalary: £28,000-£32,000 A leading clinic in central London is seeking a dynamic and experienced Front of House Manager to oversee daily operations and deliver an exceptional client experience. This is a fantastic opportunity for a motivated individual with a background in clinical, beauty, hospitality, or wellness environments to take the next step in their career. Benefits: 12.5% commission on retail product sales 28 days holiday (including bank holidays), increasing with length of service Company pension scheme Gym membership Paid day off for your birthday Professional development and training opportunities Career progression and internal transfer opportunities Key Responsibilities: Oversee the seamless day-to-day running of the clinic, ensuring operational efficiency and high standards of presentation Deliver a premium client experience across all channels, managing bookings and promoting key services to maximise appointment value Lead, support, and develop a high-performing team, providing feedback and conducting performance reviews Manage staff rotas, assist with recruitment, and ensure adequate resource levels Handle client feedback and complaints, ensuring timely and professional resolution Conduct daily stock checks, place orders, and manage cashing up and revenue reporting procedures Collaborate with senior management to drive service and sales performance About You: Minimum 2 years' experience in a managerial or supervisory role within a clinical, beauty, hospitality, or wellness setting Proven ability to lead and motivate teams, achieving operational and service excellence Strong client engagement and sales skills, with experience using booking and CRM systems (experience with Zenoti is advantageous) Excellent communication, interpersonal, and organisational abilities Confident in managing complex diaries, scheduling, and staff resources Results-driven, detail-oriented, and committed to continuous improvement IT literate, with proficiency in appointment systems and Microsoft Office If you are a proactive leader passionate about delivering outstanding client service and operational excellence, we would love to hear from you. Apply now to join a supportive team and advance your career in a thriving central London clinic This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Jul 16, 2025
Full time
Front of House/Assistant ManagerMaryleboneSalary: £28,000-£32,000 A leading clinic in central London is seeking a dynamic and experienced Front of House Manager to oversee daily operations and deliver an exceptional client experience. This is a fantastic opportunity for a motivated individual with a background in clinical, beauty, hospitality, or wellness environments to take the next step in their career. Benefits: 12.5% commission on retail product sales 28 days holiday (including bank holidays), increasing with length of service Company pension scheme Gym membership Paid day off for your birthday Professional development and training opportunities Career progression and internal transfer opportunities Key Responsibilities: Oversee the seamless day-to-day running of the clinic, ensuring operational efficiency and high standards of presentation Deliver a premium client experience across all channels, managing bookings and promoting key services to maximise appointment value Lead, support, and develop a high-performing team, providing feedback and conducting performance reviews Manage staff rotas, assist with recruitment, and ensure adequate resource levels Handle client feedback and complaints, ensuring timely and professional resolution Conduct daily stock checks, place orders, and manage cashing up and revenue reporting procedures Collaborate with senior management to drive service and sales performance About You: Minimum 2 years' experience in a managerial or supervisory role within a clinical, beauty, hospitality, or wellness setting Proven ability to lead and motivate teams, achieving operational and service excellence Strong client engagement and sales skills, with experience using booking and CRM systems (experience with Zenoti is advantageous) Excellent communication, interpersonal, and organisational abilities Confident in managing complex diaries, scheduling, and staff resources Results-driven, detail-oriented, and committed to continuous improvement IT literate, with proficiency in appointment systems and Microsoft Office If you are a proactive leader passionate about delivering outstanding client service and operational excellence, we would love to hear from you. Apply now to join a supportive team and advance your career in a thriving central London clinic This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Are you a detail-oriented Operations professional with a knack for solving problems, managing projects, and driving performance? We're looking for a proactive Operations Manager to lead and support critical business functions across our organisation. In this varied and impactful role, you'll oversee business operations, analyse data, manage projects, and ensure the smooth functioning of key systems, particularly within wrap platforms and financial services. You'll work closely with internal teams, suppliers, and clients-resolving technical queries, driving improvements, and ensuring an excellent client experience. Key Responsibilities: Investigate and resolve technical and operational queries via phone and email Analyse business performance data and produce actionable reports for stakeholders Conduct due diligence and manage supplier relationships, including onboarding and contract renewals Maintain and update model portfolios across third-party platforms Project manage operational changes from planning to completion Schedule meetings and manage tasks using CRM systems Communicate effectively with internal teams, clients, and external stakeholders Identify issues, analyse root causes, and implement resolutions Monitor client feedback and manage complaints to support continuous improvement What We're Looking For: At least 5 years of experience in operations, project planning, or a similar role Experience in financial services, such as wrap platforms, financial advice, or fund operations Strong organisational and problem-solving skills with a high attention to detail Confident communicator-both written and verbal-with the ability to present to senior stakeholders Comfortable handling technical enquiries and client communications A team player who can also take initiative and manage competing priorities Working knowledge of financial products, investment platforms, and basic tax considerations is desirable This is a great opportunity for someone looking to take ownership of operational processes in a growing and dynamic environment. If you're a self-starter with excellent analytical and communication skills, we'd love to hear from you.
Jul 16, 2025
Full time
Are you a detail-oriented Operations professional with a knack for solving problems, managing projects, and driving performance? We're looking for a proactive Operations Manager to lead and support critical business functions across our organisation. In this varied and impactful role, you'll oversee business operations, analyse data, manage projects, and ensure the smooth functioning of key systems, particularly within wrap platforms and financial services. You'll work closely with internal teams, suppliers, and clients-resolving technical queries, driving improvements, and ensuring an excellent client experience. Key Responsibilities: Investigate and resolve technical and operational queries via phone and email Analyse business performance data and produce actionable reports for stakeholders Conduct due diligence and manage supplier relationships, including onboarding and contract renewals Maintain and update model portfolios across third-party platforms Project manage operational changes from planning to completion Schedule meetings and manage tasks using CRM systems Communicate effectively with internal teams, clients, and external stakeholders Identify issues, analyse root causes, and implement resolutions Monitor client feedback and manage complaints to support continuous improvement What We're Looking For: At least 5 years of experience in operations, project planning, or a similar role Experience in financial services, such as wrap platforms, financial advice, or fund operations Strong organisational and problem-solving skills with a high attention to detail Confident communicator-both written and verbal-with the ability to present to senior stakeholders Comfortable handling technical enquiries and client communications A team player who can also take initiative and manage competing priorities Working knowledge of financial products, investment platforms, and basic tax considerations is desirable This is a great opportunity for someone looking to take ownership of operational processes in a growing and dynamic environment. If you're a self-starter with excellent analytical and communication skills, we'd love to hear from you.
Job Title: Night Guest Service Assistant We are paying £30,867.20 and the hours are 11pm - 7am. Place of Work: Hyde Park Reports to: Senior Guest Service Assistant and Front Office Manager Direct Reports : N/A Hours of Work: Not less than 40 hours over 5 days per week. Additional hours as required for the full and effective performance of duties Job Summary Be the host and face and support the Mission and Vision Use the 'Warm Welcome' Standards to deliver a great first and then lasting impression with professionalism, friendliness and efficiency Create a sense of belonging for all guests - develop positive relationships whilst delivering an exceptional guest experience Actively promote services and maximize rental opportunities Main Duties Guest Co-ordinate the night shift of the lobby, liaising with all operational and property departments to ensure all relevant information is communicated correctly and efficiently Order newspapers, magazines and distribute accordingly Assist guests by offering, but not limited to, obtaining courier services, cinema/theatre tickets, restaurant reservations, private car hire, taxis, sightseeing tours, airline reservations, delivery and collection of parcels for guests and making appointments Handle all enquiries and requests from guests and their visitors, placing orders as required Handle incoming/outgoing parcels and mail for guests Handle complaints in a satisfactory manner through to conclusion and communicate accordingly Report any faults in apartments or offices, monitor and provide updates to guests Maintain a consistent level of communication with all departments Ensure all colleagues are informed of arrivals, departures and any alteration to in-house guests Ensure a full working knowledge of the apartments and services available keeping the information up to date and relevant Update the Concierge Directory and internal website Check stock levels for all guest items Maintain high standards of cleanliness in the lobby and front lifts Perform car park checks and park guest/owners cars when required and note on garage list accordingly Ensure guest orders are taken and delivered Escort arrivals to their apartment for a personalized and relaxed check-in; familiarize guests with the apartment and ensure the guest is comfortable and their luggage is handled in a timely manner Ensure exceptional, a unique and personalized service is provided at arrival, during stay and departure Update guest preferences and any gifts provided in the Front Desk system Complete shopping requests for guests Ensure floor and garage checks are completed periodically during the shift Order newspapers, magazines & Milk and distribute as required Complete and record all wake up calls Check the taxi book for any early bookings Assist with Porter and Guest Service Assistant duties when required Property Clean the garage, entrances, lobby and adjoining lounges Sweep pavement areas outside the entrance Collect refuse during the shift which is left on corridors and place in bins in the basement Administration Ensure a robust handover and daily diary is utilized Replenish stationary and cleaning products Rental Apartment - sales Handle sales enquiries or conduct out of hours viewings, communicating all details Finance Responsible for cash float and its contents Ensure all charges are posted accordingly Ensure that if monies are taken on arrival are correct as requested on the reservation form and posted to the correct folio Ensure that accounts receive all monies received Check monthly newspaper invoices and pass to Front Office Manager or Senior Guest Service Assistance for signature Ensure all postings are processed, banking is completed at the end of each shift and all relevant reported completed Colleagues Internal & External Housekeeping Engineering Security Accounts Front Office External Estate Agents Guests Communication - Internal & External Housekeeping Engineering Security Accounts Front Office HPR Management External Estate Agents Guests Administration & Finance Housekeeping team Engineering Security Accounts Front Office External Estate Agents Guests Training Foster and develop effective relations with colleagues Give feedback to the line manager regarding any work challenges Maintain effective internal communication Attend all departmental training sessions as required Attend all mandatory training sessions as required Train and induct staff where necessary to achieve the required standards of work and ensure it is recorded Safety & Security Be fully aware of the Health & Safety regulations and report any safety hazards to Security Adhere to legal requirements in relation to Fire, Health & Safety regulations Attend and respond to all alarms accordingly and as per procedure Ensure basic manual handling techniques are being followed. Adhere to confidentiality policy at all times Security orientated Colleague Code of Conduct Good interpersonal and communication skills Consistent and composed approach towards guests and colleagues in pressurised situations, not allowing situations to escalate Professional attitude and appearance at all times Must have knowledge of: emergency exits, the layout of the building & location of key personnel Work as a team and be flexible Maintain the highest standards in personal hygiene, uniform, appearance, body language and conduct Ensure that the own working area is clean and tidy at all times Personal Specification Essential Experience in a similar role Knowledge of MS Office tools Ability to prioritise work loads Effective verbal and written communication skills Courteous, confident, efficient, self-disciplined and self-motivated Exceptional customer service skills Excellent interpersonal skills Consistent and composed approach towards guests and staff in demanding situations Ability to work under pressure and independently without supervision Must be a team player with strong attention to detail Professional attitude and appearance Flexibility Demonstrate a pr
Jul 15, 2025
Full time
Job Title: Night Guest Service Assistant We are paying £30,867.20 and the hours are 11pm - 7am. Place of Work: Hyde Park Reports to: Senior Guest Service Assistant and Front Office Manager Direct Reports : N/A Hours of Work: Not less than 40 hours over 5 days per week. Additional hours as required for the full and effective performance of duties Job Summary Be the host and face and support the Mission and Vision Use the 'Warm Welcome' Standards to deliver a great first and then lasting impression with professionalism, friendliness and efficiency Create a sense of belonging for all guests - develop positive relationships whilst delivering an exceptional guest experience Actively promote services and maximize rental opportunities Main Duties Guest Co-ordinate the night shift of the lobby, liaising with all operational and property departments to ensure all relevant information is communicated correctly and efficiently Order newspapers, magazines and distribute accordingly Assist guests by offering, but not limited to, obtaining courier services, cinema/theatre tickets, restaurant reservations, private car hire, taxis, sightseeing tours, airline reservations, delivery and collection of parcels for guests and making appointments Handle all enquiries and requests from guests and their visitors, placing orders as required Handle incoming/outgoing parcels and mail for guests Handle complaints in a satisfactory manner through to conclusion and communicate accordingly Report any faults in apartments or offices, monitor and provide updates to guests Maintain a consistent level of communication with all departments Ensure all colleagues are informed of arrivals, departures and any alteration to in-house guests Ensure a full working knowledge of the apartments and services available keeping the information up to date and relevant Update the Concierge Directory and internal website Check stock levels for all guest items Maintain high standards of cleanliness in the lobby and front lifts Perform car park checks and park guest/owners cars when required and note on garage list accordingly Ensure guest orders are taken and delivered Escort arrivals to their apartment for a personalized and relaxed check-in; familiarize guests with the apartment and ensure the guest is comfortable and their luggage is handled in a timely manner Ensure exceptional, a unique and personalized service is provided at arrival, during stay and departure Update guest preferences and any gifts provided in the Front Desk system Complete shopping requests for guests Ensure floor and garage checks are completed periodically during the shift Order newspapers, magazines & Milk and distribute as required Complete and record all wake up calls Check the taxi book for any early bookings Assist with Porter and Guest Service Assistant duties when required Property Clean the garage, entrances, lobby and adjoining lounges Sweep pavement areas outside the entrance Collect refuse during the shift which is left on corridors and place in bins in the basement Administration Ensure a robust handover and daily diary is utilized Replenish stationary and cleaning products Rental Apartment - sales Handle sales enquiries or conduct out of hours viewings, communicating all details Finance Responsible for cash float and its contents Ensure all charges are posted accordingly Ensure that if monies are taken on arrival are correct as requested on the reservation form and posted to the correct folio Ensure that accounts receive all monies received Check monthly newspaper invoices and pass to Front Office Manager or Senior Guest Service Assistance for signature Ensure all postings are processed, banking is completed at the end of each shift and all relevant reported completed Colleagues Internal & External Housekeeping Engineering Security Accounts Front Office External Estate Agents Guests Communication - Internal & External Housekeeping Engineering Security Accounts Front Office HPR Management External Estate Agents Guests Administration & Finance Housekeeping team Engineering Security Accounts Front Office External Estate Agents Guests Training Foster and develop effective relations with colleagues Give feedback to the line manager regarding any work challenges Maintain effective internal communication Attend all departmental training sessions as required Attend all mandatory training sessions as required Train and induct staff where necessary to achieve the required standards of work and ensure it is recorded Safety & Security Be fully aware of the Health & Safety regulations and report any safety hazards to Security Adhere to legal requirements in relation to Fire, Health & Safety regulations Attend and respond to all alarms accordingly and as per procedure Ensure basic manual handling techniques are being followed. Adhere to confidentiality policy at all times Security orientated Colleague Code of Conduct Good interpersonal and communication skills Consistent and composed approach towards guests and colleagues in pressurised situations, not allowing situations to escalate Professional attitude and appearance at all times Must have knowledge of: emergency exits, the layout of the building & location of key personnel Work as a team and be flexible Maintain the highest standards in personal hygiene, uniform, appearance, body language and conduct Ensure that the own working area is clean and tidy at all times Personal Specification Essential Experience in a similar role Knowledge of MS Office tools Ability to prioritise work loads Effective verbal and written communication skills Courteous, confident, efficient, self-disciplined and self-motivated Exceptional customer service skills Excellent interpersonal skills Consistent and composed approach towards guests and staff in demanding situations Ability to work under pressure and independently without supervision Must be a team player with strong attention to detail Professional attitude and appearance Flexibility Demonstrate a pr
HR Project Manager to join a large organisation delivering on organisation-wide projects in Poole, Dorset We were seeking an experienced HR Project Manager, an HR professional with strong experience in HR Project Management, to lead on a range of improvement projects focusing on Safeguarding, Whistleblowing and Complaints processes. As HR Project Manager, you will be tasked with focusing on the following areas: Management of the Project, Resources, and Communication plan.Engagement of a wide range of stakeholders and stakeholder groups, including the senior executive teamReview of Whistleblowing, Complaints and Safeguarding processes.Simplification of Triage processes.Standardisation of investigation methods.Update of relevant policies.Improvement of reporting capabilities.Supporting the project team in the delivery of the project outcomes.Candidates We are seeking an experienced HR professional with a background of leading on organisation-wide HR projects and for large-scale complex organisations. You will need to be highly organised with the ability to prioritise and have confidence working in a project environment. You will have the ability to work with people at all levels, using your communication and problem-solving skills to plan, resolve project issues and make appropriate recommendations to meet tight deadlines. Proven experience of taking the lead on the delivery of people-related projects in a large complex organisation. Experience of working with, influencing and managing complex stakeholder groups and implementing HR projects Up-to-date knowledge of relevant HR policies and best practice, particularly safeguarding. The offer 9-month fixed term contract 2-3 days on site in Poole, Dorset / other days home 26 days holiday pro rata Pension 16% Other range of benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Jul 15, 2025
Full time
HR Project Manager to join a large organisation delivering on organisation-wide projects in Poole, Dorset We were seeking an experienced HR Project Manager, an HR professional with strong experience in HR Project Management, to lead on a range of improvement projects focusing on Safeguarding, Whistleblowing and Complaints processes. As HR Project Manager, you will be tasked with focusing on the following areas: Management of the Project, Resources, and Communication plan.Engagement of a wide range of stakeholders and stakeholder groups, including the senior executive teamReview of Whistleblowing, Complaints and Safeguarding processes.Simplification of Triage processes.Standardisation of investigation methods.Update of relevant policies.Improvement of reporting capabilities.Supporting the project team in the delivery of the project outcomes.Candidates We are seeking an experienced HR professional with a background of leading on organisation-wide HR projects and for large-scale complex organisations. You will need to be highly organised with the ability to prioritise and have confidence working in a project environment. You will have the ability to work with people at all levels, using your communication and problem-solving skills to plan, resolve project issues and make appropriate recommendations to meet tight deadlines. Proven experience of taking the lead on the delivery of people-related projects in a large complex organisation. Experience of working with, influencing and managing complex stakeholder groups and implementing HR projects Up-to-date knowledge of relevant HR policies and best practice, particularly safeguarding. The offer 9-month fixed term contract 2-3 days on site in Poole, Dorset / other days home 26 days holiday pro rata Pension 16% Other range of benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Technical Manager Cambridge - £65,000 + Car Allowance We re looking for an experienced Technical Manager to join a leading food manufacturing business at their Cambridge site. Reporting directly to the MD and working closely with the Senior Management Team, you ll coordinate all aspects of Quality, Safety, Legality and Integrity across UK sites and the trading business. This is a senior role with genuine scope for progression and a seat at the top table to help shape strategy and drive a strong food safety and quality culture. Key responsibilities: Lead and develop food safety, quality and compliance standards. Manage and improve the Quality Management System, driving continuous improvement. Support operations, supply chain and commercial teams on all technical matters. Be the main point of contact for technical support, retailer standards and customer complaints. Promote customer requirements and food safety awareness throughout the business. What we re looking for: 5+ years in senior food safety/quality roles, ideally as a Technical Manager. Strong knowledge of UK & EU food safety regulations, auditing and retailer standards. Hands-on experience with HACCP (Level 4+), QMS, GFSI and Total Quality Management. A background in milling or similar manufacturing would be a bonus. Relevant food science degree, full driving licence, and strong people management skills. If you re proactive, detail-focused and keen to make a real impact in a growing business, get in touch.
Jul 15, 2025
Full time
Technical Manager Cambridge - £65,000 + Car Allowance We re looking for an experienced Technical Manager to join a leading food manufacturing business at their Cambridge site. Reporting directly to the MD and working closely with the Senior Management Team, you ll coordinate all aspects of Quality, Safety, Legality and Integrity across UK sites and the trading business. This is a senior role with genuine scope for progression and a seat at the top table to help shape strategy and drive a strong food safety and quality culture. Key responsibilities: Lead and develop food safety, quality and compliance standards. Manage and improve the Quality Management System, driving continuous improvement. Support operations, supply chain and commercial teams on all technical matters. Be the main point of contact for technical support, retailer standards and customer complaints. Promote customer requirements and food safety awareness throughout the business. What we re looking for: 5+ years in senior food safety/quality roles, ideally as a Technical Manager. Strong knowledge of UK & EU food safety regulations, auditing and retailer standards. Hands-on experience with HACCP (Level 4+), QMS, GFSI and Total Quality Management. A background in milling or similar manufacturing would be a bonus. Relevant food science degree, full driving licence, and strong people management skills. If you re proactive, detail-focused and keen to make a real impact in a growing business, get in touch.
An exciting opportunity has arisen for an experienced Property Repairs Manager to lead the delivery of a high-quality, compliant and customer-focused property maintenance service across social housing and leased properties. Key Responsibilities: Lead and develop a responsive Property Repairs Team, ensuring performance, compliance, and customer satisfaction. Manage the delivery of repairs and voids services across all tenures in line with statutory and regulatory requirements. Drive continuous improvement, efficiency, and value for money through service planning and performance benchmarking. Champion health, safety, and environmental standards across all operations. Ensure high levels of customer service, resolving complaints and embedding a lessons-learned culture. Oversee budget management and financial planning, including forecasting and cost control. Ensure regulatory compliance with standards such as the Decent Homes Standard and Social Housing Consumer Standards. Monitor and manage risk, implementing mitigation strategies. Support procurement, manage contracts, and maintain asset integrity. Deliver reports and provide assurance to senior stakeholders as required. Requirements: Proven leadership experience in property repairs or housing maintenance. Strong knowledge of housing compliance, health & safety, and performance management. Excellent communication and problem-solving skills. Full UK driving licence and access to a vehicle. Be part of a dynamic team shaping the future of housing services. Apply today SS25
Jul 15, 2025
Full time
An exciting opportunity has arisen for an experienced Property Repairs Manager to lead the delivery of a high-quality, compliant and customer-focused property maintenance service across social housing and leased properties. Key Responsibilities: Lead and develop a responsive Property Repairs Team, ensuring performance, compliance, and customer satisfaction. Manage the delivery of repairs and voids services across all tenures in line with statutory and regulatory requirements. Drive continuous improvement, efficiency, and value for money through service planning and performance benchmarking. Champion health, safety, and environmental standards across all operations. Ensure high levels of customer service, resolving complaints and embedding a lessons-learned culture. Oversee budget management and financial planning, including forecasting and cost control. Ensure regulatory compliance with standards such as the Decent Homes Standard and Social Housing Consumer Standards. Monitor and manage risk, implementing mitigation strategies. Support procurement, manage contracts, and maintain asset integrity. Deliver reports and provide assurance to senior stakeholders as required. Requirements: Proven leadership experience in property repairs or housing maintenance. Strong knowledge of housing compliance, health & safety, and performance management. Excellent communication and problem-solving skills. Full UK driving licence and access to a vehicle. Be part of a dynamic team shaping the future of housing services. Apply today SS25
Marketing Executive Alongside a competitive salary you will also receive: Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service Paid volunteering day A personal GP service enabling you to get a video consultation with an NHS-registered, private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers Marketing Executive Job Introduction We have an exciting opportunity for a commercially minded, results-focused Marketing Executive to join our International Marketing team! To fit the bill, you ll need to be an experienced Marketing Executive/Marketing Manager with bags of digital marketing experience and you ll want to work as part of a fantastic, friendly marketing team. We're looking for someone who can lead by example from day one and take ownership of a wide-ranging marketing plan to deliver effective, multi-channel campaigns to help drive our ambitious growth targets. You will be able to work on your own initiative and be the go-to person for your market. You ll be able to identify new marketing opportunities and drive a really commercially-focussed approach to everything you do. This is not a junior, starter role in Marketing we want someone who has been there, seen it and done it and is looking for a different and new challenge where you have freedom to develop your strategies and plans your way to deliver results . This is a senior marketing executive/marketing manager role that will appeal to you if you have experience of being a leading marketing force in your organisation. You must have experience of: building marketing strategies and initiatives from scratch; delving deep into understanding your markets and your audiences to know exactly what makes them tick; managing multi-channel marketing campaigns across online and offline media; setting, tracking and reporting on campaign key performance indicators; analysing and understanding campaign performance results and acting on them to drive improved campaign performance and ROI. We know flexibility is important to people and at MPS we want you to have the best work-life balance possible. This role has a blend of home and office-based working, to suit you and the needs of the business which is typically a minimum of 2 days per week on-site in Leeds. Marketing Executive Role Responsibility Be responsible for taking the marketing strategy and driving growth, supporting the promotion of our brand, creating demand, and generating leads across a range of markets internationally. Own all marketing activity and be responsible for ensuring it delivers expected results Have a commercial mindset - consider objectives, campaign activity, spend and return on investment to constantly improve our marketing efforts. Take ownership of the whole marketing approach for your market and drive value in everything you do - analyse results, improve performance, recommend changes and new approaches. Deliver highly integrated, creative, through-the-line marketing plans and campaigns, from establishing the campaign strategy, briefing agencies for creative and media, budget management, results tracking and analysis, marketing optimisation and reporting. Help to shape the overall direction and roadmap of our marketing plans and campaigns to support delivery of the corporate objectives. Drive innovation and a forward-thinking vision for marketing activity. Be a market expert and provide local insight, knowledge and experience. Stay on top of market, marketing and industry trends be willing to innovate and experiment to strive to improve marketing results and performance Work closely with your marketing colleagues to create marketing assets and collateral that resonate strongly with our audiences. The Ideal Candidate The successful candidate will already have extensive experience in either marketing or digital marketing roles and will be ready to take their next step into a varied and challenging position. Be a great communicator experience of translating results and data into relevant, informative and understandable stories for your colleagues and stakeholders An excellent collaborator with the ability to engage effectively with stakeholders of all levels to ensure marketing activity is aligned with other objectives and delivers to all expectations Experience in International marketing is ideal, but not essential Extensive knowledge of developing annual marketing plans to drive acquisition, engagement, and retention activity to achieve stretching business objectives Experience of analysing marketing campaign effectiveness measures and reporting results clearly to stakeholders Experience of using insight to drive action in marketing campaign planning and development About The Company The Medical Protection Society Ltd (MPS) is the world s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world. We are a not-for-profit organisation, meaning member s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core. Marketing Executive
Jul 15, 2025
Full time
Marketing Executive Alongside a competitive salary you will also receive: Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service Paid volunteering day A personal GP service enabling you to get a video consultation with an NHS-registered, private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers Marketing Executive Job Introduction We have an exciting opportunity for a commercially minded, results-focused Marketing Executive to join our International Marketing team! To fit the bill, you ll need to be an experienced Marketing Executive/Marketing Manager with bags of digital marketing experience and you ll want to work as part of a fantastic, friendly marketing team. We're looking for someone who can lead by example from day one and take ownership of a wide-ranging marketing plan to deliver effective, multi-channel campaigns to help drive our ambitious growth targets. You will be able to work on your own initiative and be the go-to person for your market. You ll be able to identify new marketing opportunities and drive a really commercially-focussed approach to everything you do. This is not a junior, starter role in Marketing we want someone who has been there, seen it and done it and is looking for a different and new challenge where you have freedom to develop your strategies and plans your way to deliver results . This is a senior marketing executive/marketing manager role that will appeal to you if you have experience of being a leading marketing force in your organisation. You must have experience of: building marketing strategies and initiatives from scratch; delving deep into understanding your markets and your audiences to know exactly what makes them tick; managing multi-channel marketing campaigns across online and offline media; setting, tracking and reporting on campaign key performance indicators; analysing and understanding campaign performance results and acting on them to drive improved campaign performance and ROI. We know flexibility is important to people and at MPS we want you to have the best work-life balance possible. This role has a blend of home and office-based working, to suit you and the needs of the business which is typically a minimum of 2 days per week on-site in Leeds. Marketing Executive Role Responsibility Be responsible for taking the marketing strategy and driving growth, supporting the promotion of our brand, creating demand, and generating leads across a range of markets internationally. Own all marketing activity and be responsible for ensuring it delivers expected results Have a commercial mindset - consider objectives, campaign activity, spend and return on investment to constantly improve our marketing efforts. Take ownership of the whole marketing approach for your market and drive value in everything you do - analyse results, improve performance, recommend changes and new approaches. Deliver highly integrated, creative, through-the-line marketing plans and campaigns, from establishing the campaign strategy, briefing agencies for creative and media, budget management, results tracking and analysis, marketing optimisation and reporting. Help to shape the overall direction and roadmap of our marketing plans and campaigns to support delivery of the corporate objectives. Drive innovation and a forward-thinking vision for marketing activity. Be a market expert and provide local insight, knowledge and experience. Stay on top of market, marketing and industry trends be willing to innovate and experiment to strive to improve marketing results and performance Work closely with your marketing colleagues to create marketing assets and collateral that resonate strongly with our audiences. The Ideal Candidate The successful candidate will already have extensive experience in either marketing or digital marketing roles and will be ready to take their next step into a varied and challenging position. Be a great communicator experience of translating results and data into relevant, informative and understandable stories for your colleagues and stakeholders An excellent collaborator with the ability to engage effectively with stakeholders of all levels to ensure marketing activity is aligned with other objectives and delivers to all expectations Experience in International marketing is ideal, but not essential Extensive knowledge of developing annual marketing plans to drive acquisition, engagement, and retention activity to achieve stretching business objectives Experience of analysing marketing campaign effectiveness measures and reporting results clearly to stakeholders Experience of using insight to drive action in marketing campaign planning and development About The Company The Medical Protection Society Ltd (MPS) is the world s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world. We are a not-for-profit organisation, meaning member s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core. Marketing Executive
