A key part of the Technology function, the IT Services (ITS) department, provides all IT related services and develops new IT solutions in collaboration with colleagues from across the organisation, whilst ensuring the ongoing smooth operation of existing solutions. You will be joining a team of collaborators and knowledge sharers working in an agile, fast-paced environment. As an HR Systems Analyst, you will play a key role in ensuring the integrity, delivery, support and development of the organisation's HR systems. You'll also support in the design and delivery of strategies for further development, linkage and exploitation of HR systems, ensuring alignment with the organisation's strategic aims. You'll identify issues, trends and problems which may have a wide impact; propose and test innovative solutions. Provide advice on the analysis and interpretation of system data; produce regular performance reports to contribute to informed decision-making and continuous improvement, and manage relevant documentation, along with, developing a plan to ensure continuous improvement and planned change control. Your profile Knowledge of Zellis's HR/Payroll application or similar integrated HR/Payroll databases and familiarity with other business application systems Knowledge and experience delivering 2nd and 3rd line support of Zellis's Resourcelink and MyView; managing and escalating incidents both internally and externally Knowledge and experience of Cognos Analytics, Impromptu, or similar management information reporting tools Knowledge and experience with systems administration, application management, and configuration of HR applications Knowledge and experience planning, designing, implementing, integrating, maintaining, and documenting HR applications Knowledge and experience of running staff-based reports from an integrated database; experience with Oleeo recruitment system Knowledge and experience working in HR systems; delivery of operational, technical, and process improvements Knowledge and experience of IT service delivery Your new employer is looking for candidates who want to further their career, alongside delivering great services for all end users. As an employer of choice, you will be offered an extensive benefits package including: Competitive salary package between 43,000- 50,000 dependent on experience; 12-Month FTC 30 days' annual leave entitlement plus bank holidays Competitive pension, season ticket, and cycle to work schemes Employee assistance programme, on-site day nursery and fitness centre A healthy work-life balance for all employees with a strong, flexible working culture Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 25, 2025
Full time
A key part of the Technology function, the IT Services (ITS) department, provides all IT related services and develops new IT solutions in collaboration with colleagues from across the organisation, whilst ensuring the ongoing smooth operation of existing solutions. You will be joining a team of collaborators and knowledge sharers working in an agile, fast-paced environment. As an HR Systems Analyst, you will play a key role in ensuring the integrity, delivery, support and development of the organisation's HR systems. You'll also support in the design and delivery of strategies for further development, linkage and exploitation of HR systems, ensuring alignment with the organisation's strategic aims. You'll identify issues, trends and problems which may have a wide impact; propose and test innovative solutions. Provide advice on the analysis and interpretation of system data; produce regular performance reports to contribute to informed decision-making and continuous improvement, and manage relevant documentation, along with, developing a plan to ensure continuous improvement and planned change control. Your profile Knowledge of Zellis's HR/Payroll application or similar integrated HR/Payroll databases and familiarity with other business application systems Knowledge and experience delivering 2nd and 3rd line support of Zellis's Resourcelink and MyView; managing and escalating incidents both internally and externally Knowledge and experience of Cognos Analytics, Impromptu, or similar management information reporting tools Knowledge and experience with systems administration, application management, and configuration of HR applications Knowledge and experience planning, designing, implementing, integrating, maintaining, and documenting HR applications Knowledge and experience of running staff-based reports from an integrated database; experience with Oleeo recruitment system Knowledge and experience working in HR systems; delivery of operational, technical, and process improvements Knowledge and experience of IT service delivery Your new employer is looking for candidates who want to further their career, alongside delivering great services for all end users. As an employer of choice, you will be offered an extensive benefits package including: Competitive salary package between 43,000- 50,000 dependent on experience; 12-Month FTC 30 days' annual leave entitlement plus bank holidays Competitive pension, season ticket, and cycle to work schemes Employee assistance programme, on-site day nursery and fitness centre A healthy work-life balance for all employees with a strong, flexible working culture Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University's mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress. Digital & Technology at UAL is on an exciting journey, shifting from a technology-first approach, to building the design, development, and delivery of services around our users and their needs, investing in the people and processes enabled by digital and transforming the student and staff experience. As a Senior Business Analyst (SBA) you will have extensive experience in realising strategy and process across large scale, complex environments. You will play an important role, alongside other SBAs in facilitating our BA Community of Practice and leading a team of BAs through day-to-day activities, line management and staff and team development. The SBA role supports our culture of sharing knowledge and driving continuous improvement across our portfolio of services. The SBA works as part of a supportive and dynamic management team, helping to set team direction and contributing to the overall performance and wellbeing of the team. They balance innovative thinking with practical realities. You will work with stakeholders across the University to understand their existing and future business requirements, to review services and processes, to identify where Digital & Technology can continue to add value. You will place the user at the centre of our design process and propose solutions that can adapt and scale as user and University needs evolve. You will present findings to and advocate your recommendations for senior management teams across our business services, supported by your Head of Product and/or Director. Working across the full product life cycle, you will be involved in discovery, requirements gathering, process mapping, testing, transition activities and support. You will play a pivotal role in the successful embedding of change within the organisation whilst encouraging and promoting best practice across the portfolio and analysis team. In this recruitment round, we are seeking two Senior Business Analysts to work across our University & Corporate and Student Experience directorates. One of these is offered on a permanent basis, the other is a 12-month fixed-term contract to cover parental leave. Experience Demonstrable experience as a Senior Business Analyst across a large complex business and technical operating environment, able to influence change and challenge assumptions. Experience of working in Agile including Scrum, and Waterfall environments. A track record of leading, mentoring, developing and motivating teams directly and via Matrix management. With experience of managing multiple resources. Excellent communication skills, and extensive experience of working with and inspiring a diverse range of stakeholders, creating trust and meaningful partnerships that carry across the life cycle You will have experience of effectively communicating complex and/or technical information to a diverse audience, leading to productive and trusted 'partnership' working relationships across the University. You will be able to demonstrate your ability to shift easily between daily and periodic line management tasks, group development activity, producing concrete analysis and recommendations, leading squads on phases of critical strategic initiatives and influencing senior stakeholders. ISEB Business Analysis or equivalent qualification are desirable but not essential. UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including: Competitive salary of £55,115 - £73,607 per annum (inclusive of 6% market supplement), Dependent on experience 34 days annual leave plus public holidays Generous, defined benefit pension scheme Family-friendly policies, including 26 weeks of paid maternity or paternity leave HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Breanna Mahan at Hays Technology.
Jan 25, 2025
University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University's mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress. Digital & Technology at UAL is on an exciting journey, shifting from a technology-first approach, to building the design, development, and delivery of services around our users and their needs, investing in the people and processes enabled by digital and transforming the student and staff experience. As a Senior Business Analyst (SBA) you will have extensive experience in realising strategy and process across large scale, complex environments. You will play an important role, alongside other SBAs in facilitating our BA Community of Practice and leading a team of BAs through day-to-day activities, line management and staff and team development. The SBA role supports our culture of sharing knowledge and driving continuous improvement across our portfolio of services. The SBA works as part of a supportive and dynamic management team, helping to set team direction and contributing to the overall performance and wellbeing of the team. They balance innovative thinking with practical realities. You will work with stakeholders across the University to understand their existing and future business requirements, to review services and processes, to identify where Digital & Technology can continue to add value. You will place the user at the centre of our design process and propose solutions that can adapt and scale as user and University needs evolve. You will present findings to and advocate your recommendations for senior management teams across our business services, supported by your Head of Product and/or Director. Working across the full product life cycle, you will be involved in discovery, requirements gathering, process mapping, testing, transition activities and support. You will play a pivotal role in the successful embedding of change within the organisation whilst encouraging and promoting best practice across the portfolio and analysis team. In this recruitment round, we are seeking two Senior Business Analysts to work across our University & Corporate and Student Experience directorates. One of these is offered on a permanent basis, the other is a 12-month fixed-term contract to cover parental leave. Experience Demonstrable experience as a Senior Business Analyst across a large complex business and technical operating environment, able to influence change and challenge assumptions. Experience of working in Agile including Scrum, and Waterfall environments. A track record of leading, mentoring, developing and motivating teams directly and via Matrix management. With experience of managing multiple resources. Excellent communication skills, and extensive experience of working with and inspiring a diverse range of stakeholders, creating trust and meaningful partnerships that carry across the life cycle You will have experience of effectively communicating complex and/or technical information to a diverse audience, leading to productive and trusted 'partnership' working relationships across the University. You will be able to demonstrate your ability to shift easily between daily and periodic line management tasks, group development activity, producing concrete analysis and recommendations, leading squads on phases of critical strategic initiatives and influencing senior stakeholders. ISEB Business Analysis or equivalent qualification are desirable but not essential. UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including: Competitive salary of £55,115 - £73,607 per annum (inclusive of 6% market supplement), Dependent on experience 34 days annual leave plus public holidays Generous, defined benefit pension scheme Family-friendly policies, including 26 weeks of paid maternity or paternity leave HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Breanna Mahan at Hays Technology.
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. We are looking for an Infrastructure Business Analyst for a 12 Month contract based in Bristol on behalf of our globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs. This position requires ACTIVE SC CLEARANCE, applications from candidates that do not currently possess this or are not eligible to receive this can not be considered. Purpose of the Role: The Business Analyst is fully integrated with the IT Portfolio Team and focuses on the relationship between that IT team and the business as a whole. The Business Analyst ensures that the overall business needs are properly analysed and are correctly reflected in the guidance the team needs to generate the envisioned solution. As an Infrastructure Business Analyst you will be responsible for: Accurately model existing (AS IS) business processes likely to be impacted by the business change. Assess options for process improvements and model TO BE processes in collaboration with the business SMEs. Evolve candidate process models to ensure that they meet business needs. Analyse the vision and scope of the new projects, services, and software. Collaborate with Project Managers and cross functional teams. What we require from the candidate: Experience in Infrastructure, Compute Hosting or Platform based Projects . Experience of all stages within the project life cycle, preferably in projects that have given exposure to waterfall and Agile approaches. Process modelling 'As-Is' and 'To-Be' utilising different modelling techniques. Knowledge of Engineering and/or Manufacturing Processes Break down epics into user stories, work with technical colleagues as well as subject matter experts to deliver outcome focused solutions. Requirements gathering, management and traceability. Use case development. Representing the Voice of the Customer in the Project Team Communication and stakeholder management skills. Next Steps: If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Please note that due to recent changes in Off Payroll (IR35) legislation, our client only operates with contractors that operate via a PAYE or Umbrella model. We are unable to accept applications from candidates wishing to operate under their own Limited Company. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Jan 25, 2025
Contractor
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. We are looking for an Infrastructure Business Analyst for a 12 Month contract based in Bristol on behalf of our globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs. This position requires ACTIVE SC CLEARANCE, applications from candidates that do not currently possess this or are not eligible to receive this can not be considered. Purpose of the Role: The Business Analyst is fully integrated with the IT Portfolio Team and focuses on the relationship between that IT team and the business as a whole. The Business Analyst ensures that the overall business needs are properly analysed and are correctly reflected in the guidance the team needs to generate the envisioned solution. As an Infrastructure Business Analyst you will be responsible for: Accurately model existing (AS IS) business processes likely to be impacted by the business change. Assess options for process improvements and model TO BE processes in collaboration with the business SMEs. Evolve candidate process models to ensure that they meet business needs. Analyse the vision and scope of the new projects, services, and software. Collaborate with Project Managers and cross functional teams. What we require from the candidate: Experience in Infrastructure, Compute Hosting or Platform based Projects . Experience of all stages within the project life cycle, preferably in projects that have given exposure to waterfall and Agile approaches. Process modelling 'As-Is' and 'To-Be' utilising different modelling techniques. Knowledge of Engineering and/or Manufacturing Processes Break down epics into user stories, work with technical colleagues as well as subject matter experts to deliver outcome focused solutions. Requirements gathering, management and traceability. Use case development. Representing the Voice of the Customer in the Project Team Communication and stakeholder management skills. Next Steps: If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Please note that due to recent changes in Off Payroll (IR35) legislation, our client only operates with contractors that operate via a PAYE or Umbrella model. We are unable to accept applications from candidates wishing to operate under their own Limited Company. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. We are looking for an Infrastructure Project Manager (Security Cleared) for a 12 Months contract based in Bristol on behalf of our globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs. Purpose of the Role: As Infrastructure Project Manager (Security Cleared) you will work as part of the IT Portfolio team, working collaboratively with the Programme Manager, Business Analysts, Solution Architects and Business Stakeholders to ensure project delivery aligns to strategic objectives. As an Infrastructure Project Manager (Security Cleared) you will be responsible for: Project Management of various cross-functional IT projects from initiation to closure. Complete a Work Breakdown Structure to estimate effort required for each task. Define a project schedule to identify when each task will be performed, and by who. Make sure the Projects are suitably resourced. Determine if external suppliers will be required, and if required manage their performance and delivery. Work with Project team and stakeholders to complete Project Charter outlining scope, goals, deliverables, budget and timing. Ensure that scope, schedule, and costs are achievable, adhering to change control processes where applicable. Offer technical oversight and track project progress against milestones. Ensure the Programme Manager and other stakeholders are up to date with project progress on a regular basis. Ensure the project is within Governance and resolve any problems throughout the project life cycle. Work with the IT PMO to ensure that Project Controls (Planning, RAID, Finance, etc.) are regularly updated and appropriately managed. Provide weekly Reports on the status of the initiatives and that escalations are called out, where necessary. What we require from the candidate: Experience leading multiple projects within a programme. Experience in Project Management methods - planning, risk and issue management, etc. Financial management experience and commercial awareness. Dynamic team leader with strong communication and project management skills. Solid methodology expertise (AGILE/Waterfall understanding preferable). Sound experience in managing complex system projects. Defence industry background would be beneficial. Next Steps: If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Please note that due to recent changes in Off Payroll (IR35) legislation, our client only operates with contractors that operate via a PAYE or Umbrella model. We are unable to accept applications from candidates wishing to operate under their own Limited Company. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Jan 25, 2025
Contractor
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. We are looking for an Infrastructure Project Manager (Security Cleared) for a 12 Months contract based in Bristol on behalf of our globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs. Purpose of the Role: As Infrastructure Project Manager (Security Cleared) you will work as part of the IT Portfolio team, working collaboratively with the Programme Manager, Business Analysts, Solution Architects and Business Stakeholders to ensure project delivery aligns to strategic objectives. As an Infrastructure Project Manager (Security Cleared) you will be responsible for: Project Management of various cross-functional IT projects from initiation to closure. Complete a Work Breakdown Structure to estimate effort required for each task. Define a project schedule to identify when each task will be performed, and by who. Make sure the Projects are suitably resourced. Determine if external suppliers will be required, and if required manage their performance and delivery. Work with Project team and stakeholders to complete Project Charter outlining scope, goals, deliverables, budget and timing. Ensure that scope, schedule, and costs are achievable, adhering to change control processes where applicable. Offer technical oversight and track project progress against milestones. Ensure the Programme Manager and other stakeholders are up to date with project progress on a regular basis. Ensure the project is within Governance and resolve any problems throughout the project life cycle. Work with the IT PMO to ensure that Project Controls (Planning, RAID, Finance, etc.) are regularly updated and appropriately managed. Provide weekly Reports on the status of the initiatives and that escalations are called out, where necessary. What we require from the candidate: Experience leading multiple projects within a programme. Experience in Project Management methods - planning, risk and issue management, etc. Financial management experience and commercial awareness. Dynamic team leader with strong communication and project management skills. Solid methodology expertise (AGILE/Waterfall understanding preferable). Sound experience in managing complex system projects. Defence industry background would be beneficial. Next Steps: If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Please note that due to recent changes in Off Payroll (IR35) legislation, our client only operates with contractors that operate via a PAYE or Umbrella model. We are unable to accept applications from candidates wishing to operate under their own Limited Company. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Billing and Account Reconciliation Analyst Location: Hybrid working, with one day a week required in either our Leeds or Luton office The Role We are seeking a talented Billing and Account Reconciliation Analyst to join our growing Finance Team. The Billing team supports the business by managing and delivering the end-to-end billing process, while providing operational support and quality customer service. This is a fantastic opportunity for someone with billing experience who is looking for a new challenge, has great attention to detail, and can deliver consistently. The role involves supporting our colleagues in the US and will require working US hours throughout the week, from 12pm to 8pm. You will be part of the billing team, ensuring the accurate and timely dispatch of invoices to secure maximum cash collection while maintaining excellent client relationships. Key Responsibilities Responsible for the quality delivery of invoicing to end client in accordance with specific requirements and agreed timetable Allocation and reconciliation of incoming payments received in a timely manner Preparation and processing of supplier payments within agreed terms Efficient maintenance of accounts receivable and accounts payable ledger to ensure consistent and accurate status visibility Administration of identified discrepancies with appropriate stakeholder through to resolution Client and supplier query management Aged debt reporting and analysis Requirement to produce account status updates and management information as requested Appropriate escalation of issues that impact on completion of tasks within set timescales Supporting finance team with administrative tasks as required About you 2 years' experience in a Finance role Intermediate Excel skillset including VLOOKUP's, Pivots and Reporting Confident working in a fast-paced environment with competing demands and priorities Ability to manage own workload whilst working to agreed targets and deadlines Fast learner with appetite for problem solving We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role. You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer. We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.
Jan 24, 2025
Full time
Billing and Account Reconciliation Analyst Location: Hybrid working, with one day a week required in either our Leeds or Luton office The Role We are seeking a talented Billing and Account Reconciliation Analyst to join our growing Finance Team. The Billing team supports the business by managing and delivering the end-to-end billing process, while providing operational support and quality customer service. This is a fantastic opportunity for someone with billing experience who is looking for a new challenge, has great attention to detail, and can deliver consistently. The role involves supporting our colleagues in the US and will require working US hours throughout the week, from 12pm to 8pm. You will be part of the billing team, ensuring the accurate and timely dispatch of invoices to secure maximum cash collection while maintaining excellent client relationships. Key Responsibilities Responsible for the quality delivery of invoicing to end client in accordance with specific requirements and agreed timetable Allocation and reconciliation of incoming payments received in a timely manner Preparation and processing of supplier payments within agreed terms Efficient maintenance of accounts receivable and accounts payable ledger to ensure consistent and accurate status visibility Administration of identified discrepancies with appropriate stakeholder through to resolution Client and supplier query management Aged debt reporting and analysis Requirement to produce account status updates and management information as requested Appropriate escalation of issues that impact on completion of tasks within set timescales Supporting finance team with administrative tasks as required About you 2 years' experience in a Finance role Intermediate Excel skillset including VLOOKUP's, Pivots and Reporting Confident working in a fast-paced environment with competing demands and priorities Ability to manage own workload whilst working to agreed targets and deadlines Fast learner with appetite for problem solving We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role. You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer. We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.
Job Title: Water Treatment Analyst Salary: Up to £34,000 per annum Hours: 37 hours per week, plus standby duty Location: Lichfield With water quality high on our list of priorities, we are looking to recruit a Water Treatment Analyst to help meet regulatory requirements. Reporting to the Water Treatment Manager, you will oversee water treatment processes and quality control at our northern production sites. The role also includes participation in an out-of-hours standby rota. The Role: Analyse and interpret complex water quality and operational data, including SCADA, in order to optimise plant performance and identify process issues. Act as a key point of contact for stakeholders to proactively addressing questions or concerns. Produce reports related to water quality performance and investigative efforts in cases of treatment failures or anomalies Collaborate across different departments to implement corrective measures swiftly. Identify risks/weaknesses in existing treatment controls, formulate and promote solutions to mitigate risks. Provide water treatment process and water quality advice, support investment project delivery and operational activities across the Northern Production region. Own, develop and maintain treatment process policies, procedures and documentation. Complete routine and ad-hoc tasks to support the day-to-day activities of the Water Quality department as and when required including representation at cross departmental meetings. Ensure compliance with Water Quality Regulations and Company policies at treatment sites. Deliver specialist water quality training to operational colleagues. What You ll Need: A full and valid driving licence. Educated to degree level or HND in a scientific discipline, such as Geography or Chemistry. Experience in data analysis and reporting within a technical or scientific environment. High attention to detail to ensure accurate documentation and adherence to regulatory and safety standards. Strong interpersonal skills for effectively communicating technical information to non-technical stakeholders. Experience in drinking water treatment, water quality, or a related area is desirable but not essential. What You ll Get in Return: A competitive salary of up to £34,000 per annum, depending on experience. 25 days holiday (plus 8 bank holidays) Free access to a 24/7 GP service Discounts at select stores for personal shopping needs. 24-hour helpline providing free and confidential advice on financial, legal, marital, and health matters for you and your family. Eyecare vouchers through Specsavers Employee Assistance Programme (EAP) Holiday buy-back scheme (up to a maximum of 5 days) TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Jan 24, 2025
Full time
Job Title: Water Treatment Analyst Salary: Up to £34,000 per annum Hours: 37 hours per week, plus standby duty Location: Lichfield With water quality high on our list of priorities, we are looking to recruit a Water Treatment Analyst to help meet regulatory requirements. Reporting to the Water Treatment Manager, you will oversee water treatment processes and quality control at our northern production sites. The role also includes participation in an out-of-hours standby rota. The Role: Analyse and interpret complex water quality and operational data, including SCADA, in order to optimise plant performance and identify process issues. Act as a key point of contact for stakeholders to proactively addressing questions or concerns. Produce reports related to water quality performance and investigative efforts in cases of treatment failures or anomalies Collaborate across different departments to implement corrective measures swiftly. Identify risks/weaknesses in existing treatment controls, formulate and promote solutions to mitigate risks. Provide water treatment process and water quality advice, support investment project delivery and operational activities across the Northern Production region. Own, develop and maintain treatment process policies, procedures and documentation. Complete routine and ad-hoc tasks to support the day-to-day activities of the Water Quality department as and when required including representation at cross departmental meetings. Ensure compliance with Water Quality Regulations and Company policies at treatment sites. Deliver specialist water quality training to operational colleagues. What You ll Need: A full and valid driving licence. Educated to degree level or HND in a scientific discipline, such as Geography or Chemistry. Experience in data analysis and reporting within a technical or scientific environment. High attention to detail to ensure accurate documentation and adherence to regulatory and safety standards. Strong interpersonal skills for effectively communicating technical information to non-technical stakeholders. Experience in drinking water treatment, water quality, or a related area is desirable but not essential. What You ll Get in Return: A competitive salary of up to £34,000 per annum, depending on experience. 25 days holiday (plus 8 bank holidays) Free access to a 24/7 GP service Discounts at select stores for personal shopping needs. 24-hour helpline providing free and confidential advice on financial, legal, marital, and health matters for you and your family. Eyecare vouchers through Specsavers Employee Assistance Programme (EAP) Holiday buy-back scheme (up to a maximum of 5 days) TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
I am currently partnering with a global infrastructure Fortune 500 consultancy business who are looking for a Senior Compensation Analyst to join their Rewards team on a permanent basis. Reporting into the Compensation Manager, Europe, the role is dedicated to delivering a first-rate support and service to our HR Partners, Stakeholders and Employees based across the Europe Region. Total Reward Europe is focused on partnering with stakeholders to develop and deliver a best-in-class Total Reward Program to attract, develop and retain our best employees. The Senior Compensation Analyst, Europe will take a leading role for the region in cyclical compensation processes and special projects, and consult with key stakeholders to provide guidance, analysis, and to develop solutions to business requirements. Salary: up to £55,000 PA Location: either Manchester or St Albans. Hybrid working, 3 days on site and 2 from home. Job Summary: The key accountabilities of the role include, but are not limited to:- Produce data analysis requirements for annual pay and bonus reviews, budget planning, and other processes, including TUPE and acquisitions. Partner with HR to provide guidance and direction on compensation processes and proposals, benchmarking requests, and provide recommendations on adjustments and promotions. Provide analytical insights and modelling for periodic and bespoke requests. Collaborate with and support the global delivery team as needed on special projects. Partner with business areas to understand their Reward concerns and provide solutions. Collaborate with HR and Communications teams around matters of equal pay, Gender Pay Gap reporting and the delivery of the European Pay Transparency Directive. Support the on-going efforts to drive improvements and reduce complexity in core compensation processes. Create and deliver training and/or education materials to increase understanding of the company's compensation philosophy. As a staff specialist, serve as the technical specialist for the compensation group. Flexibly support the management of the Reward in-box and the wider Total Reward team as required. Ready to push the limits of what s possible? Here s what we re looking for: Ability to perform most assignments independently, receiving instruction on the general objectives and scope. Proficiency to conceive, plan, and provide compensation consultation in areas of considerable scope and complexity. Ability to communicate confidently and effectively with employees at all levels. A friendly and professional approach, with a can-do attitude. A pro-active and helpful manner, demonstrating exceptional customer care. An intuitive, analytical, and pro-active approach to day-to-day work practices. Experience of supporting a salary and bonus review cycle in a large, matrixed organisation would be desirable. A keen eye for detail and ability to demonstrate initiative. Ability to identify and drive continuous improvement opportunities. Experience of working to, and consistently meeting challenging deadlines. For more information on this opportunity, please contact Imogen Parr: (url removed)
Jan 24, 2025
Full time
I am currently partnering with a global infrastructure Fortune 500 consultancy business who are looking for a Senior Compensation Analyst to join their Rewards team on a permanent basis. Reporting into the Compensation Manager, Europe, the role is dedicated to delivering a first-rate support and service to our HR Partners, Stakeholders and Employees based across the Europe Region. Total Reward Europe is focused on partnering with stakeholders to develop and deliver a best-in-class Total Reward Program to attract, develop and retain our best employees. The Senior Compensation Analyst, Europe will take a leading role for the region in cyclical compensation processes and special projects, and consult with key stakeholders to provide guidance, analysis, and to develop solutions to business requirements. Salary: up to £55,000 PA Location: either Manchester or St Albans. Hybrid working, 3 days on site and 2 from home. Job Summary: The key accountabilities of the role include, but are not limited to:- Produce data analysis requirements for annual pay and bonus reviews, budget planning, and other processes, including TUPE and acquisitions. Partner with HR to provide guidance and direction on compensation processes and proposals, benchmarking requests, and provide recommendations on adjustments and promotions. Provide analytical insights and modelling for periodic and bespoke requests. Collaborate with and support the global delivery team as needed on special projects. Partner with business areas to understand their Reward concerns and provide solutions. Collaborate with HR and Communications teams around matters of equal pay, Gender Pay Gap reporting and the delivery of the European Pay Transparency Directive. Support the on-going efforts to drive improvements and reduce complexity in core compensation processes. Create and deliver training and/or education materials to increase understanding of the company's compensation philosophy. As a staff specialist, serve as the technical specialist for the compensation group. Flexibly support the management of the Reward in-box and the wider Total Reward team as required. Ready to push the limits of what s possible? Here s what we re looking for: Ability to perform most assignments independently, receiving instruction on the general objectives and scope. Proficiency to conceive, plan, and provide compensation consultation in areas of considerable scope and complexity. Ability to communicate confidently and effectively with employees at all levels. A friendly and professional approach, with a can-do attitude. A pro-active and helpful manner, demonstrating exceptional customer care. An intuitive, analytical, and pro-active approach to day-to-day work practices. Experience of supporting a salary and bonus review cycle in a large, matrixed organisation would be desirable. A keen eye for detail and ability to demonstrate initiative. Ability to identify and drive continuous improvement opportunities. Experience of working to, and consistently meeting challenging deadlines. For more information on this opportunity, please contact Imogen Parr: (url removed)
Technical Business Analyst (eTrading) London (Hybrid) emagine is a high-end professional services consultancy and solutions firm Specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine. We are currently looking for dynamic individuals to join our Technology Practice as Technical Business Analysts; allocated to a multi-disciplinary squad delivering a range projects across eTrading. Essential Skills: Strong knowledge of Rates or Credit trading businesses is mandatory. Recent and significant experience with eTrading platforms is essential. Academic Excellence: Degree in Economics, Engineering, or a related discipline from a top-tier institution. A minimum of 3+ years' experience as a Business Analyst/Project Manager in a large organization. Extensive understanding of electronic trading venues, APIs, and associated dataflows, including market, static, and trade data. Significant professional experience in support, business analysis, project management, or product management, ideally in financial institutions or software houses. Outstanding English communication skills (spoken and written); additional languages are advantageous. A proactive and innovative mindset with a focus on system architecture design. Exceptional problem-solving skills with a pragmatic, delivery-oriented approach. Knowledge of Scripting, debugging, or software development is a plus. Our people The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project life cycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career. The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project life cycle. We pride ourselves on; Providing our people with a supportive culture, rooted in our values and driven by our purpose. Promoting a culture of inclusion, collaboration, well-being, and learning and development. Providing increased agility and flexibility within our hybrid working model Investing in employees' growth through ongoing training and development Autonomy to take ownership of projects, making decisions and demonstrating individual expertise Providing an transparent performance and career management experience. Our consultants are integral to delivering successful consulting engagements, addressing our clients' most pressing business challenges, and build lasting value in disciplines such as: Solve sophisticated, ambiguous business, change and technology problems, bringing structure and meticulous analysis and planning, acting, and taking decisions with little strategic direction Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs Drive, enable and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation Interested? At emagine, we are committed to building an international and diverse team by embracing our different backgrounds. If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential. emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin
Jan 24, 2025
Contractor
Technical Business Analyst (eTrading) London (Hybrid) emagine is a high-end professional services consultancy and solutions firm Specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine. We are currently looking for dynamic individuals to join our Technology Practice as Technical Business Analysts; allocated to a multi-disciplinary squad delivering a range projects across eTrading. Essential Skills: Strong knowledge of Rates or Credit trading businesses is mandatory. Recent and significant experience with eTrading platforms is essential. Academic Excellence: Degree in Economics, Engineering, or a related discipline from a top-tier institution. A minimum of 3+ years' experience as a Business Analyst/Project Manager in a large organization. Extensive understanding of electronic trading venues, APIs, and associated dataflows, including market, static, and trade data. Significant professional experience in support, business analysis, project management, or product management, ideally in financial institutions or software houses. Outstanding English communication skills (spoken and written); additional languages are advantageous. A proactive and innovative mindset with a focus on system architecture design. Exceptional problem-solving skills with a pragmatic, delivery-oriented approach. Knowledge of Scripting, debugging, or software development is a plus. Our people The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project life cycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career. The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project life cycle. We pride ourselves on; Providing our people with a supportive culture, rooted in our values and driven by our purpose. Promoting a culture of inclusion, collaboration, well-being, and learning and development. Providing increased agility and flexibility within our hybrid working model Investing in employees' growth through ongoing training and development Autonomy to take ownership of projects, making decisions and demonstrating individual expertise Providing an transparent performance and career management experience. Our consultants are integral to delivering successful consulting engagements, addressing our clients' most pressing business challenges, and build lasting value in disciplines such as: Solve sophisticated, ambiguous business, change and technology problems, bringing structure and meticulous analysis and planning, acting, and taking decisions with little strategic direction Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs Drive, enable and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation Interested? At emagine, we are committed to building an international and diverse team by embracing our different backgrounds. If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential. emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin
Job Title: Water Treatment Analyst Salary: Up to £34,000 per annum Hours: 37 hours per week, plus standby duty Location: Lichfield With water quality high on our list of priorities, we are looking to recruit a Water Treatment Analyst to help meet regulatory requirements. Reporting to the Water Treatment Manager, you will oversee water treatment processes and quality control at our northern production sites. The role also includes participation in an out-of-hours standby rota. The Role: Analyse and interpret complex water quality and operational data, including SCADA, in order to optimise plant performance and identify process issues. Act as a key point of contact for stakeholders to proactively addressing questions or concerns. Produce reports related to water quality performance and investigative efforts in cases of treatment failures or anomalies Collaborate across different departments to implement corrective measures swiftly. Identify risks/weaknesses in existing treatment controls, formulate and promote solutions to mitigate risks. Provide water treatment process and water quality advice, support investment project delivery and operational activities across the Northern Production region. Own, develop and maintain treatment process policies, procedures and documentation. Complete routine and ad-hoc tasks to support the day-to-day activities of the Water Quality department as and when required including representation at cross departmental meetings. Ensure compliance with Water Quality Regulations and Company policies at treatment sites. Deliver specialist water quality training to operational colleagues. What You'll Need: A full and valid driving licence. Educated to degree level or HND in a scientific discipline, such as Geography or Chemistry. Experience in data analysis and reporting within a technical or scientific environment. High attention to detail to ensure accurate documentation and adherence to regulatory and safety standards. Strong interpersonal skills for effectively communicating technical information to non-technical stakeholders. Experience in drinking water treatment, water quality, or a related area is desirable but not essential. What You'll Get in Return: A competitive salary of up to £34,000 per annum, depending on experience. 25 days' holiday (plus 8 bank holidays) Free access to a 24/7 GP service Discounts at select stores for personal shopping needs. 24-hour helpline providing free and confidential advice on financial, legal, marital, and health matters for you and your family. Eyecare vouchers through Specsavers Employee Assistance Programme (EAP) Holiday buy-back scheme (up to a maximum of 5 days)
Jan 24, 2025
Full time
Job Title: Water Treatment Analyst Salary: Up to £34,000 per annum Hours: 37 hours per week, plus standby duty Location: Lichfield With water quality high on our list of priorities, we are looking to recruit a Water Treatment Analyst to help meet regulatory requirements. Reporting to the Water Treatment Manager, you will oversee water treatment processes and quality control at our northern production sites. The role also includes participation in an out-of-hours standby rota. The Role: Analyse and interpret complex water quality and operational data, including SCADA, in order to optimise plant performance and identify process issues. Act as a key point of contact for stakeholders to proactively addressing questions or concerns. Produce reports related to water quality performance and investigative efforts in cases of treatment failures or anomalies Collaborate across different departments to implement corrective measures swiftly. Identify risks/weaknesses in existing treatment controls, formulate and promote solutions to mitigate risks. Provide water treatment process and water quality advice, support investment project delivery and operational activities across the Northern Production region. Own, develop and maintain treatment process policies, procedures and documentation. Complete routine and ad-hoc tasks to support the day-to-day activities of the Water Quality department as and when required including representation at cross departmental meetings. Ensure compliance with Water Quality Regulations and Company policies at treatment sites. Deliver specialist water quality training to operational colleagues. What You'll Need: A full and valid driving licence. Educated to degree level or HND in a scientific discipline, such as Geography or Chemistry. Experience in data analysis and reporting within a technical or scientific environment. High attention to detail to ensure accurate documentation and adherence to regulatory and safety standards. Strong interpersonal skills for effectively communicating technical information to non-technical stakeholders. Experience in drinking water treatment, water quality, or a related area is desirable but not essential. What You'll Get in Return: A competitive salary of up to £34,000 per annum, depending on experience. 25 days' holiday (plus 8 bank holidays) Free access to a 24/7 GP service Discounts at select stores for personal shopping needs. 24-hour helpline providing free and confidential advice on financial, legal, marital, and health matters for you and your family. Eyecare vouchers through Specsavers Employee Assistance Programme (EAP) Holiday buy-back scheme (up to a maximum of 5 days)
Power Platform & Full Stack Developer | £50,000-£70,000 | Hybrid About the Company: Join a forward-thinking law firm delivering cutting-edge solutions through the Power Platform, full-stack C# development, and AI technologies. Work with a collaborative team to create impactful solutions that integrate seamlessly with 3rd-party systems and drive business innovation. Role Overview: We are seeking a skilled Power Platform and Full-Stack Developer to design, develop, test, and deploy custom applications and workflows. You will ensure compliance with data governance policies, work closely with business analysts and stakeholders, and act as a subject matter expert in Power Platform and AI solutions. Flexibility and a proactive approach are key to success in this role. Key Responsibilities: Develop and maintain custom solutions using Power Apps, Power Automate, Power BI, and C#. Collaborate with stakeholders to gather requirements and translate them into scalable technical designs. Ensure compliance with data governance policies and document solutions. Integrate Power Platform solutions with 3rd-party systems, such as iManage and cloud-based SaaS services. Work with the Innovation team on client service delivery projects. Provide third-level technical support and maintain Data Architecture documentation. Stay up to date on the latest platform features, functionality, and industry trends. Required Skills: Advanced understanding of Power Apps, Power Automate, Power BI, and full-stack C#. Experience with Azure services, including Azure AI, Azure Functions, and Logic Apps. Strong business analysis skills, including requirements gathering and process modelling. Familiarity with 3rd-party system integrations and data modelling. Problem-solving and analytical skills with excellent communication for non-technical stakeholders. Desirable Skills: Experience with AI platforms like Azure AI and Microsoft Copilot. Knowledge of secure coding best practices and development life cycles. Familiarity with Agile methodologies and customer-focused delivery approaches. Benefits: Work on innovative projects with cutting-edge technologies. Opportunity to develop your skills in a supportive and collaborative environment. Flexibility to occasionally work outside business hours for critical activities. Interested? Apply now to become part of a team shaping the future of technology-driven solutions!
Jan 24, 2025
Full time
Power Platform & Full Stack Developer | £50,000-£70,000 | Hybrid About the Company: Join a forward-thinking law firm delivering cutting-edge solutions through the Power Platform, full-stack C# development, and AI technologies. Work with a collaborative team to create impactful solutions that integrate seamlessly with 3rd-party systems and drive business innovation. Role Overview: We are seeking a skilled Power Platform and Full-Stack Developer to design, develop, test, and deploy custom applications and workflows. You will ensure compliance with data governance policies, work closely with business analysts and stakeholders, and act as a subject matter expert in Power Platform and AI solutions. Flexibility and a proactive approach are key to success in this role. Key Responsibilities: Develop and maintain custom solutions using Power Apps, Power Automate, Power BI, and C#. Collaborate with stakeholders to gather requirements and translate them into scalable technical designs. Ensure compliance with data governance policies and document solutions. Integrate Power Platform solutions with 3rd-party systems, such as iManage and cloud-based SaaS services. Work with the Innovation team on client service delivery projects. Provide third-level technical support and maintain Data Architecture documentation. Stay up to date on the latest platform features, functionality, and industry trends. Required Skills: Advanced understanding of Power Apps, Power Automate, Power BI, and full-stack C#. Experience with Azure services, including Azure AI, Azure Functions, and Logic Apps. Strong business analysis skills, including requirements gathering and process modelling. Familiarity with 3rd-party system integrations and data modelling. Problem-solving and analytical skills with excellent communication for non-technical stakeholders. Desirable Skills: Experience with AI platforms like Azure AI and Microsoft Copilot. Knowledge of secure coding best practices and development life cycles. Familiarity with Agile methodologies and customer-focused delivery approaches. Benefits: Work on innovative projects with cutting-edge technologies. Opportunity to develop your skills in a supportive and collaborative environment. Flexibility to occasionally work outside business hours for critical activities. Interested? Apply now to become part of a team shaping the future of technology-driven solutions!
Location: London - (Hybrid) Duration: Permanent Key Essential Skills: IT service delivery background with strong Major Incident and Problem Management expertise Good understanding of ITIL processes. Excellent Communicator, able to articulate at all levels. Articulate approach to workload management and holding people to account on delivery Strong stakeholder management Ability to manage and drive Major Incidents and Problems throughout their entire life cycle Excellent knowledge of IT infrastructure systems. Proficient with creating and producing reports via excel. Ability to enforce and navigate the change control processes. 5+ years of working experience in a highly demanding and fast-paced environment. Excellent analytical, presentation and reporting abilities. Key Activities: Manage business impacting incidents from start of incident until service restoration. Perform Problem Management for all managed incidents. Policing the end-to-end Change tickets. Working at the client site in London. The team covers the hours between 07:00 and 18:00 Monday to Friday onsite. There is also an on-call element to the job, covering Incident Management outside of working hours on a rota basis. Working very closely with client Run the Bank teams ensuring they adhere to Incident, Problem and Change processes. Overview: We are seeking an individual to expand our current team that is hard working, has an enthusiasm to succeed, is a team player and has very good communication skills. The role is based at our client site in central London and is an excellent opportunity for someone to start their career in a Service Management based role. Training will be provided covering the ITIL framework of best practices. You will be part of a three person IPC team within Service Delivery, providing Incident Management, Problem Management and Change Management to our client. Key points of the role: Manage business impacting incidents from outset until service is restored. Perform Problem management on all the service impacting incidents. Perform a number of administrative activities around the Change Management process. There is also an on-call element to the job, once you have been trained, covering Incident Management outside of working hours on a rota basis. Working very closely with client IT teams ensuring they adhere to Incident, Problem and Change processes. The team covers the hours between 07:00 and 18:00 Monday to Friday. Role & Responsibilities: Incident Management: Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible. Manage incidents via conference calls, liaising and coordinating activities with IT support teams until issues is resolved. Send regular communications regarding the incident to relevant stakeholders. Update incident tickets within the ITSM tool with incident details including; the actual issues, business impact, where known the cause and timeline of events through the incident. Escalate incidents to management, being able to articulate details of the incident at all levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem, ensuring the ticket contains all relevant details, remediation activities with due dates for completion. Manage the life cycle of Problem tickets and flag any potential issues or due dates being missed. With the Service Delivery Manager hold meetings with Run the Bank teams to receive progress updates on remediation actions and update Problem Management ticket. Update ITSM tool for known errors. Change Management: Facilitate IT change activities across the banks change and run program. Review changes and liaise with Run the Bank teams to ensure the change meets required governance and process is adhered to. Chair Change Advisory Board meetings with Run the Bank teams. Update the ITSM tool as part of workflow approval for changes. Provide change management reports to IT support teams and management. Professionalism: To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct at all times; Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required. Comply with external and internal regulatory and statutory policies, procedures and regulations Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes. To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder. Outline Thebes Group: Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. To see our list of core capabilities please click here. Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (ie quality service & solutions and ROI) rather than inputs (ie pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.
Jan 24, 2025
Full time
Location: London - (Hybrid) Duration: Permanent Key Essential Skills: IT service delivery background with strong Major Incident and Problem Management expertise Good understanding of ITIL processes. Excellent Communicator, able to articulate at all levels. Articulate approach to workload management and holding people to account on delivery Strong stakeholder management Ability to manage and drive Major Incidents and Problems throughout their entire life cycle Excellent knowledge of IT infrastructure systems. Proficient with creating and producing reports via excel. Ability to enforce and navigate the change control processes. 5+ years of working experience in a highly demanding and fast-paced environment. Excellent analytical, presentation and reporting abilities. Key Activities: Manage business impacting incidents from start of incident until service restoration. Perform Problem Management for all managed incidents. Policing the end-to-end Change tickets. Working at the client site in London. The team covers the hours between 07:00 and 18:00 Monday to Friday onsite. There is also an on-call element to the job, covering Incident Management outside of working hours on a rota basis. Working very closely with client Run the Bank teams ensuring they adhere to Incident, Problem and Change processes. Overview: We are seeking an individual to expand our current team that is hard working, has an enthusiasm to succeed, is a team player and has very good communication skills. The role is based at our client site in central London and is an excellent opportunity for someone to start their career in a Service Management based role. Training will be provided covering the ITIL framework of best practices. You will be part of a three person IPC team within Service Delivery, providing Incident Management, Problem Management and Change Management to our client. Key points of the role: Manage business impacting incidents from outset until service is restored. Perform Problem management on all the service impacting incidents. Perform a number of administrative activities around the Change Management process. There is also an on-call element to the job, once you have been trained, covering Incident Management outside of working hours on a rota basis. Working very closely with client IT teams ensuring they adhere to Incident, Problem and Change processes. The team covers the hours between 07:00 and 18:00 Monday to Friday. Role & Responsibilities: Incident Management: Responsible for the end to end management of major and high impacting issues, ensuring issues are resolved as quickly as possible. Manage incidents via conference calls, liaising and coordinating activities with IT support teams until issues is resolved. Send regular communications regarding the incident to relevant stakeholders. Update incident tickets within the ITSM tool with incident details including; the actual issues, business impact, where known the cause and timeline of events through the incident. Escalate incidents to management, being able to articulate details of the incident at all levels. Problem Management: Facilitate Post Incident Review meetings where required, working with the Service Delivery Manager and Run the Bank teams to identify root cause and remedial actions. Create problem management tickets within the ITSM tool following an incident or for proactive management of a problem, ensuring the ticket contains all relevant details, remediation activities with due dates for completion. Manage the life cycle of Problem tickets and flag any potential issues or due dates being missed. With the Service Delivery Manager hold meetings with Run the Bank teams to receive progress updates on remediation actions and update Problem Management ticket. Update ITSM tool for known errors. Change Management: Facilitate IT change activities across the banks change and run program. Review changes and liaise with Run the Bank teams to ensure the change meets required governance and process is adhered to. Chair Change Advisory Board meetings with Run the Bank teams. Update the ITSM tool as part of workflow approval for changes. Provide change management reports to IT support teams and management. Professionalism: To be an advocate for Thebes Group and to act in accordance with the company's Code of Conduct at all times; Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required. Comply with external and internal regulatory and statutory policies, procedures and regulations Liaise with relevant and associated areas across the Thebes Group and client sites to ensure our policies are known, understood and drive the appropriate outcomes. To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder. Outline Thebes Group: Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. To see our list of core capabilities please click here. Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (ie quality service & solutions and ROI) rather than inputs (ie pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.
Applications Engineer Salary: 48,000 - 53,000 + excellent company benefits Location: Bristol (Hybrid/flexible working) Permanent/full time We're seeking a dedicated Application Engineer/Product Specialist to join our Bristol-based team. This is a fantastic opportunity to work with a range of innovative technologies and play a key role in delivering excellent IT services for internal users and public-facing platforms. Technical Skills Experience with ownership of enterprise level cloud based Products, Services or Applications Knowledge of modern tools and methodologies that help shape the organisations ability to provide business insight Experience of Business Intelligence (BI) tools Experience of Agile delivery methodologies Source Control Management, such as Azure DevOps, Git Continuous integration and continuous delivery Awareness of PowerShell / Python scripting ITSM toolset knowledge Asset management principles and processes Power Platform Microsoft Azure DevOps as a practice experience Responsibilities Responsibility Outcome ITIL Process Acts as the Application Analyst, responsible for: Managing the services they are responsible for throughout the lifecycle Contributing towards the designing, testing, operating and improving of services. Acts as an Availability Manager, responsible for: Defining, analysing, planning, measuring, and improving aspects of the availability for their services Ensuring that all infrastructure, processes, roles etc. are appropriate for the agreed service level targets for availability of the endpoints Acts as 3rd Level Support, responsible for: Takes over incidents which cannot be solved immediately with the means of 1st level support If necessary, will request external support, e.g. from software or hardware manufacturers, restoring failed services as quickly as possible Persistent Problems are proactively identified and passed to the ITIL Problem Manager (IT Product Manager) What You'll Do As a Product Specialist, you'll provide support, maintenance, and development for a variety of IT products and services. This will include: Managing the lifecycle of IT services and contributing to their improvement. Providing top level support for complex issues and escalating where necessary. Participating in the rollout of new technologies, leading and supporting their adoption across the organisation. Ensuring services are robust, reliable, and meet the organisation's needs. What We're Looking For To succeed in this role, you'll need: Experience with managing enterprise IT products, applications and services. Knowledge of ITIL processes and Agile delivery methods. A proactive, problem-solving approach and enthusiasm for learning about new technologies. What We Offer Opportunities for ongoing professional development, including certifications and formal training. A collaborative working environment that values your input and encourages flexible, agile working. If you're looking for a varied and rewarding role with plenty of scope to grow, this could be the perfect opportunity for you. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Jan 24, 2025
Full time
Applications Engineer Salary: 48,000 - 53,000 + excellent company benefits Location: Bristol (Hybrid/flexible working) Permanent/full time We're seeking a dedicated Application Engineer/Product Specialist to join our Bristol-based team. This is a fantastic opportunity to work with a range of innovative technologies and play a key role in delivering excellent IT services for internal users and public-facing platforms. Technical Skills Experience with ownership of enterprise level cloud based Products, Services or Applications Knowledge of modern tools and methodologies that help shape the organisations ability to provide business insight Experience of Business Intelligence (BI) tools Experience of Agile delivery methodologies Source Control Management, such as Azure DevOps, Git Continuous integration and continuous delivery Awareness of PowerShell / Python scripting ITSM toolset knowledge Asset management principles and processes Power Platform Microsoft Azure DevOps as a practice experience Responsibilities Responsibility Outcome ITIL Process Acts as the Application Analyst, responsible for: Managing the services they are responsible for throughout the lifecycle Contributing towards the designing, testing, operating and improving of services. Acts as an Availability Manager, responsible for: Defining, analysing, planning, measuring, and improving aspects of the availability for their services Ensuring that all infrastructure, processes, roles etc. are appropriate for the agreed service level targets for availability of the endpoints Acts as 3rd Level Support, responsible for: Takes over incidents which cannot be solved immediately with the means of 1st level support If necessary, will request external support, e.g. from software or hardware manufacturers, restoring failed services as quickly as possible Persistent Problems are proactively identified and passed to the ITIL Problem Manager (IT Product Manager) What You'll Do As a Product Specialist, you'll provide support, maintenance, and development for a variety of IT products and services. This will include: Managing the lifecycle of IT services and contributing to their improvement. Providing top level support for complex issues and escalating where necessary. Participating in the rollout of new technologies, leading and supporting their adoption across the organisation. Ensuring services are robust, reliable, and meet the organisation's needs. What We're Looking For To succeed in this role, you'll need: Experience with managing enterprise IT products, applications and services. Knowledge of ITIL processes and Agile delivery methods. A proactive, problem-solving approach and enthusiasm for learning about new technologies. What We Offer Opportunities for ongoing professional development, including certifications and formal training. A collaborative working environment that values your input and encourages flexible, agile working. If you're looking for a varied and rewarding role with plenty of scope to grow, this could be the perfect opportunity for you. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities. The Role Are you passionate about continuous innovation, building long-term customer relationships, and providing value through agile delivery? Do you enjoy tackling large-scale, complex problems? Veeva Systems is looking for a senior, self-motivated Lead Consultant with a passion for empowering enterprise companies with best-of-breed cloud-based technology. Veeva's Vault Development Cloud helps organizations eliminate silos and transform business processes across clinical, regulatory, quality, and drug safety with greater efficiency and compliance. Lead Consultants within our practice will be responsible for leading a team of Veeva colleagues (not limited to Configuration Specialist and Solution Architects) in developing and executing a strategic roadmap of enhancements for a customer's Veeva Vault products. You'll oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams. In this role, you'll have an opportunity to partner and build relationships with some of Veeva's largest, most complex, and strategic customers. This is a remote, full-time role with Veeva, with occasional travel to one of the offices in Europe. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position. What You'll Do Lead IT Operations at our customers for Veeva's R&D SaaS solutions Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties Oversee customer release management programs, including resource planning, release tracking, and forecasting Analyse customer requirements and new product features to develop customer adoption and enhancement roadmaps Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement for the customer Requirements 8+ years of experience in IT Project Management, Support, Consulting or Product Management Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor Technical affinity and/or hands-on experience with software implementation Proven ability to work both independently and in teams in a dynamic environment Good understanding of SaaS and GxP principles Ability to quickly understand business requirements and design creative solutions Excellent verbal and written communication skills Bachelor's degree or equivalent relevant experience Nice to Have Experience in the Life sciences Quality, Clinical, Regulatory, and/or Drug Safety spaces Experience with Data or Content Management applications Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto Prince2/PMP, Agile Scrum Master, ITIL certifications Perks & Benefits Health & wellness programs Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .
Jan 24, 2025
Full time
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities. The Role Are you passionate about continuous innovation, building long-term customer relationships, and providing value through agile delivery? Do you enjoy tackling large-scale, complex problems? Veeva Systems is looking for a senior, self-motivated Lead Consultant with a passion for empowering enterprise companies with best-of-breed cloud-based technology. Veeva's Vault Development Cloud helps organizations eliminate silos and transform business processes across clinical, regulatory, quality, and drug safety with greater efficiency and compliance. Lead Consultants within our practice will be responsible for leading a team of Veeva colleagues (not limited to Configuration Specialist and Solution Architects) in developing and executing a strategic roadmap of enhancements for a customer's Veeva Vault products. You'll oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams. In this role, you'll have an opportunity to partner and build relationships with some of Veeva's largest, most complex, and strategic customers. This is a remote, full-time role with Veeva, with occasional travel to one of the offices in Europe. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position. What You'll Do Lead IT Operations at our customers for Veeva's R&D SaaS solutions Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties Oversee customer release management programs, including resource planning, release tracking, and forecasting Analyse customer requirements and new product features to develop customer adoption and enhancement roadmaps Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement for the customer Requirements 8+ years of experience in IT Project Management, Support, Consulting or Product Management Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor Technical affinity and/or hands-on experience with software implementation Proven ability to work both independently and in teams in a dynamic environment Good understanding of SaaS and GxP principles Ability to quickly understand business requirements and design creative solutions Excellent verbal and written communication skills Bachelor's degree or equivalent relevant experience Nice to Have Experience in the Life sciences Quality, Clinical, Regulatory, and/or Drug Safety spaces Experience with Data or Content Management applications Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto Prince2/PMP, Agile Scrum Master, ITIL certifications Perks & Benefits Health & wellness programs Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .
Location: Leeds Flexible on Location (Remote/Hybrid role) Simpson Millar is currently looking for an experienced Systems & Information Analyst, this is quite a unique role as this is a blend of HR administration and Data Analysis. In this role you will be working with the People Team and key stakeholders across the business to enable delivery of our aim to create the best possible environment for SM colleagues to thrive . You will ensure all systems and data owned and used by the People Team is user friendly, accurate and up to date in order to provide people data analysis and insights to support decision making for the business. You will also act as a first point of contact for HR related queries from colleagues and external partners and be integral in building a positive employee experience by providing a comprehensive, quality service to our stakeholders whilst having the responsibility for carrying out a variety of administrative tasks that impact the employee lifecycle. As an experienced Systems & Information Analyst you will be responsible for: Responsible for all data and information that is contained within Cascade (HRIS). Responsible for ensuring that all data is accurate and consistent, and that as much data as possible is recorded relating to our people, in order to support the BI Team with management and commercial reporting. Develops people data models to facilitate decision making for the people team and SMT. Provides all required reports, KPIs (planned and ad-hoc) developing automated approaches wherever possible. Answer queries that are sent into the HR inbox. Support, when required, on payroll administration and processing each month. Provide administration support to the HR Team on all HR areas. Provide administrative support in relation to new starters, ordering IT equipment, issuing contracts, and ensuring compliance of right to work documentation and background checking compliance. Assist with reviewing and documenting processes undertaken within HR and making recommendations for their development seeking continuous improvement. Management of HR systems, as required Responsible for the People Dashboard content and work closely with the BI Team to drive continuous improvements Is the guru and superuser of the HRIS and other associated tech platforms used by the People Team Conducts Gender Pay Gap analysis, and other statutory analysis as required, identifying concerns and strengths, and making suggestions for improvements General compliance reporting for People Team. Essential Experience required: Experience in working within complex, multi-site, regulated business Experience of working within a HR/People Team Strong understanding of commercial data and how to interpret/analyse it Advanced ability with Excel, Microsoft Word and Power Point Good knowledge of HR Systems (HRIS and other people related portals eg benefits, Intranets etc) Data orientated and good at interpreting/analysing data to make decisions Highly organised and comfortable dealing with ambiguity Strong administration experience. Excellent attention to detail. Confident written and verbal communication skills. Ability to work independently. Previous experience of working in a HR Generalist/Administrator role If this sounds like you, then we d be keen to hear from you. Please send us a copy of your CV and our recruitment team will be in touch. So why should joining Simpson Millar be of interest to you? You ll work with industry experts who work on high-profile cases and can help to shape and develop your career, giving you the coaching and mentoring that will allow you to flourish and progress, and your caseload will be interesting and importantly manageable. Benefits : 27 days holiday plus bank holidays, the option to buy and sell holidays, hybrid working, company pension, sick pay, life assurance, employee assist program and many more . At Simpson Millar our culture is key for us, it drives us and makes us who we are. We re lawyers who exist to help people with their legal needs today and to improve the way the law works for people in the future. We provide trusted expert legal advice, quickly and clearly, every time. There is change going on within the legal industry and in our firm too, so we need people who are adaptable to this, who embrace change and see the opportunity. The future of our business is one that is technology and data driven, so we need people who have the mindset and technological expertise to grow with us. But most of all we need team players who will be willing to work with others, but are accountable for their own work, and who want to achieve great results for both our firm and especially our clients. Diversity and Inclusion: At Simpson Millar we are dedicated to building a diverse, inclusive, and authentic workplace, so if you re excited about this role but your previous experience doesn t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles in our firm. If external support is required on a vacancy, the role will be released by individual invite to specific agencies on our PSL. Any speculative candidates sent to Simpson Millar will be considered a gift and no fees will be applicable.
Jan 24, 2025
Full time
Location: Leeds Flexible on Location (Remote/Hybrid role) Simpson Millar is currently looking for an experienced Systems & Information Analyst, this is quite a unique role as this is a blend of HR administration and Data Analysis. In this role you will be working with the People Team and key stakeholders across the business to enable delivery of our aim to create the best possible environment for SM colleagues to thrive . You will ensure all systems and data owned and used by the People Team is user friendly, accurate and up to date in order to provide people data analysis and insights to support decision making for the business. You will also act as a first point of contact for HR related queries from colleagues and external partners and be integral in building a positive employee experience by providing a comprehensive, quality service to our stakeholders whilst having the responsibility for carrying out a variety of administrative tasks that impact the employee lifecycle. As an experienced Systems & Information Analyst you will be responsible for: Responsible for all data and information that is contained within Cascade (HRIS). Responsible for ensuring that all data is accurate and consistent, and that as much data as possible is recorded relating to our people, in order to support the BI Team with management and commercial reporting. Develops people data models to facilitate decision making for the people team and SMT. Provides all required reports, KPIs (planned and ad-hoc) developing automated approaches wherever possible. Answer queries that are sent into the HR inbox. Support, when required, on payroll administration and processing each month. Provide administration support to the HR Team on all HR areas. Provide administrative support in relation to new starters, ordering IT equipment, issuing contracts, and ensuring compliance of right to work documentation and background checking compliance. Assist with reviewing and documenting processes undertaken within HR and making recommendations for their development seeking continuous improvement. Management of HR systems, as required Responsible for the People Dashboard content and work closely with the BI Team to drive continuous improvements Is the guru and superuser of the HRIS and other associated tech platforms used by the People Team Conducts Gender Pay Gap analysis, and other statutory analysis as required, identifying concerns and strengths, and making suggestions for improvements General compliance reporting for People Team. Essential Experience required: Experience in working within complex, multi-site, regulated business Experience of working within a HR/People Team Strong understanding of commercial data and how to interpret/analyse it Advanced ability with Excel, Microsoft Word and Power Point Good knowledge of HR Systems (HRIS and other people related portals eg benefits, Intranets etc) Data orientated and good at interpreting/analysing data to make decisions Highly organised and comfortable dealing with ambiguity Strong administration experience. Excellent attention to detail. Confident written and verbal communication skills. Ability to work independently. Previous experience of working in a HR Generalist/Administrator role If this sounds like you, then we d be keen to hear from you. Please send us a copy of your CV and our recruitment team will be in touch. So why should joining Simpson Millar be of interest to you? You ll work with industry experts who work on high-profile cases and can help to shape and develop your career, giving you the coaching and mentoring that will allow you to flourish and progress, and your caseload will be interesting and importantly manageable. Benefits : 27 days holiday plus bank holidays, the option to buy and sell holidays, hybrid working, company pension, sick pay, life assurance, employee assist program and many more . At Simpson Millar our culture is key for us, it drives us and makes us who we are. We re lawyers who exist to help people with their legal needs today and to improve the way the law works for people in the future. We provide trusted expert legal advice, quickly and clearly, every time. There is change going on within the legal industry and in our firm too, so we need people who are adaptable to this, who embrace change and see the opportunity. The future of our business is one that is technology and data driven, so we need people who have the mindset and technological expertise to grow with us. But most of all we need team players who will be willing to work with others, but are accountable for their own work, and who want to achieve great results for both our firm and especially our clients. Diversity and Inclusion: At Simpson Millar we are dedicated to building a diverse, inclusive, and authentic workplace, so if you re excited about this role but your previous experience doesn t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles in our firm. If external support is required on a vacancy, the role will be released by individual invite to specific agencies on our PSL. Any speculative candidates sent to Simpson Millar will be considered a gift and no fees will be applicable.
IT Engineer Lancashire - Full time on Site Permanent KEY RESPONSIBILITIES Deliver outstanding customer service by responding to incidents promptly, remaining courteous and professional at all times. Use effective communication to proactively manage customer expectations, ensuring the customer is valued and engaged with throughout the incident management process. Provide support in accordance with IT policies and procedures. Ensure a methodical, thorough and proactive approach to incident resolution, utilising all available resources. Identify and escalate, to senior team members, incidents and requests that potentially need input from the wider IT team. Ensuring diligence is applied before escalating in accordance with IT policies and procedures. Enforce IT policy and procedure, where necessary, escalating non-compliance to senior team members. Ensure only approved solutions (hardware, software and services) are installed/delivered, all requests to deviate are escalated to the Infrastructure Manager Ensure that all owned incidents and requests are resolved in accordance with their Service Level Agreement (SLA). Track and monitor third party incidents ensuring resolution is in accordance with their Service Level Agreement (SLA), raising breaches of SLA to senior team members. Escalate incidents, to the Senior IT Service Desk Analyst, where a satisfactory resolution has not been provided or where a higher level of management input is required. Identify problems via root cause analysis along with incident trends. Suggest improvements to procedures and practices with a view to increasing efficiencies, recommending any changes to the Senior Service Desk Analyst. Assist in the development of the central knowledge base. Participate in training for new technologies and services as they transition from project delivery into business operation. Assist in the management of all IT hardware and software assets. Facilitate access management requests to add, change or remove access in accordance with IT policies and procedures.
Jan 24, 2025
Full time
IT Engineer Lancashire - Full time on Site Permanent KEY RESPONSIBILITIES Deliver outstanding customer service by responding to incidents promptly, remaining courteous and professional at all times. Use effective communication to proactively manage customer expectations, ensuring the customer is valued and engaged with throughout the incident management process. Provide support in accordance with IT policies and procedures. Ensure a methodical, thorough and proactive approach to incident resolution, utilising all available resources. Identify and escalate, to senior team members, incidents and requests that potentially need input from the wider IT team. Ensuring diligence is applied before escalating in accordance with IT policies and procedures. Enforce IT policy and procedure, where necessary, escalating non-compliance to senior team members. Ensure only approved solutions (hardware, software and services) are installed/delivered, all requests to deviate are escalated to the Infrastructure Manager Ensure that all owned incidents and requests are resolved in accordance with their Service Level Agreement (SLA). Track and monitor third party incidents ensuring resolution is in accordance with their Service Level Agreement (SLA), raising breaches of SLA to senior team members. Escalate incidents, to the Senior IT Service Desk Analyst, where a satisfactory resolution has not been provided or where a higher level of management input is required. Identify problems via root cause analysis along with incident trends. Suggest improvements to procedures and practices with a view to increasing efficiencies, recommending any changes to the Senior Service Desk Analyst. Assist in the development of the central knowledge base. Participate in training for new technologies and services as they transition from project delivery into business operation. Assist in the management of all IT hardware and software assets. Facilitate access management requests to add, change or remove access in accordance with IT policies and procedures.
Product Manager Engineius goal is simple: to make vehicle movement easy. We are on our way to creating the leading end-to-end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK. Since going live in April 2018, we have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. We are already one of the largest competitors in our space but have ambitions to grow much further and we are crazy about sustainability, to date we have saved fleets over 9,000,000 tonnes of CO2. We are seeing our hard work paying off as we have won 7 awards, including Best Fleet Software three years in a row, a highly commended well-being award, two innovation awards, and one outstanding product of the year award. What We Are Looking For: We are excited to announce that we are hiring a new Product Manager to lead our product function at Engineius. We are proud of our products and services in making vehicle movement easy for our customers and supplier. We want to continue growing our offering and are now seeking product experts to deliver this. You will be critical in guaranteeing the success of our Engineius portal and mobile app by defining the product strategy and roadmap to guide our product from conception through design and into wide release. You will work with relevant internal stakeholders to identify the right features that will deliver the most value to our customers, suppliers and the business. You will have powerful capability to make strategic decisions based on market analysis and user experience to ultimately lead us to further growth and success. What You ll Be Doing: Collaborating across multiple teams covering developers, QA, data analysts, designers and relevant stakeholders throughout the business. Develop a deep understanding of our customers, suppliers and the market, using quantitative and qualitative discovery to identify the high impact opportunities. Co-ordinate and engage with stakeholders running focus groups. Lead stakeholder sessions to scope out requirements, plan projects, report findings and impact of features. Detailed ticket scoping that articulates stakeholder problems to solve and defines the minimum acceptance criteria developers must deliver. Build and measure innovative solutions in the form of an outcome-driven product roadmap, generate learnings and continuously iterate. Balance the product roadmap to allow for developments that manage the business and those that grow the business . Prioritisation is essential in this role, to ensure your team remains focussed to keep the product roadmap on track. Work closely with our data team to access metrics for measuring success and performance of new features and products. Develop ROI templates for developments ensuring investment of development time is efficient and cost effective. Champion our product(s) and be responsible for communicating product launches both internally and externally. Keep a pulse on technological and industry trends and highlight how we can proactively stay ahead of the market. What Skills Do You Need to Succeed: Strong strategic skills and solid product management experience building mobile apps, managing stakeholders and business requirements. Strong experience working in a mid or senior product management role. Experience of leading cross-functional teams in an outcome-driven way. Demonstrable experience in delivering products or features with significant impact. A user-centric attitude whether they are our suppliers, customers or internal users, you strive to create exceptional user experiences. You regularly seek feedback to validate and measure the success of products and/or releases. Keen to deliver at speed, learning quickly and then iterating making bold decisions along the way when necessary. Naturally collaborative, creative, curious along with strong verbal and written communication and presentation skills. Positive mindset to deal with ambiguity and quickly adapt to changes and new situations. Technical Skills Required: Familiarity with software development life cycle (SDLC). Knowledge of tools like GitLab, and CI/CD processes. Proficiency with tools such as Excel and PowerBI Familiarity with basic statistical analysis and A/B testing methods. Proficiency in wireframing and prototyping tools (e.g., Figma Understanding of usability principles and basic design aesthetics Writing clear, concise user stories and acceptance criteria Triage and resolve product-related issues, address bugs with engineering, and communicate with stakeholders to manage expectations. Experience with project management tools such as Jira and Confluence to track and manage delivery progress. Strong foundation in software development, programming concepts and data structures. Strong ability to collect, analyse, and interpret data for product decisions. Experience in Agile methodologies like Scrum or Kanban. Understanding of system design and software design patterns. What s in it for you Grow with us You will be part of a growing and ambitious company! We want you to be happy and enjoy coming to work where you are surrounded by a supportive team. In the heart of Birmingham We are based in Birmingham city centre at Somerset House, only a 5-minute walk from Grand Central train station. In summer you can enjoy the rooftop terrace and views of the city! Socials and more! Social events and activities are held in the building once a month. We have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda. Fitness and wellbeing Your wellbeing and health matters to us. In the building there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practising on the golf simulator too. Time to relax Well-deserved time off- you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service up to a maximum of 30 days per annum. Join us If you want to be part of a forward-thinking, sustainable company and you embrace positivity, we would love to hear from you!
Jan 24, 2025
Full time
Product Manager Engineius goal is simple: to make vehicle movement easy. We are on our way to creating the leading end-to-end movement solution in the UK for our customers (such as Hertz and The AA), delivered by our network of 600+ drivers and transport agents across the UK. Since going live in April 2018, we have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. We are already one of the largest competitors in our space but have ambitions to grow much further and we are crazy about sustainability, to date we have saved fleets over 9,000,000 tonnes of CO2. We are seeing our hard work paying off as we have won 7 awards, including Best Fleet Software three years in a row, a highly commended well-being award, two innovation awards, and one outstanding product of the year award. What We Are Looking For: We are excited to announce that we are hiring a new Product Manager to lead our product function at Engineius. We are proud of our products and services in making vehicle movement easy for our customers and supplier. We want to continue growing our offering and are now seeking product experts to deliver this. You will be critical in guaranteeing the success of our Engineius portal and mobile app by defining the product strategy and roadmap to guide our product from conception through design and into wide release. You will work with relevant internal stakeholders to identify the right features that will deliver the most value to our customers, suppliers and the business. You will have powerful capability to make strategic decisions based on market analysis and user experience to ultimately lead us to further growth and success. What You ll Be Doing: Collaborating across multiple teams covering developers, QA, data analysts, designers and relevant stakeholders throughout the business. Develop a deep understanding of our customers, suppliers and the market, using quantitative and qualitative discovery to identify the high impact opportunities. Co-ordinate and engage with stakeholders running focus groups. Lead stakeholder sessions to scope out requirements, plan projects, report findings and impact of features. Detailed ticket scoping that articulates stakeholder problems to solve and defines the minimum acceptance criteria developers must deliver. Build and measure innovative solutions in the form of an outcome-driven product roadmap, generate learnings and continuously iterate. Balance the product roadmap to allow for developments that manage the business and those that grow the business . Prioritisation is essential in this role, to ensure your team remains focussed to keep the product roadmap on track. Work closely with our data team to access metrics for measuring success and performance of new features and products. Develop ROI templates for developments ensuring investment of development time is efficient and cost effective. Champion our product(s) and be responsible for communicating product launches both internally and externally. Keep a pulse on technological and industry trends and highlight how we can proactively stay ahead of the market. What Skills Do You Need to Succeed: Strong strategic skills and solid product management experience building mobile apps, managing stakeholders and business requirements. Strong experience working in a mid or senior product management role. Experience of leading cross-functional teams in an outcome-driven way. Demonstrable experience in delivering products or features with significant impact. A user-centric attitude whether they are our suppliers, customers or internal users, you strive to create exceptional user experiences. You regularly seek feedback to validate and measure the success of products and/or releases. Keen to deliver at speed, learning quickly and then iterating making bold decisions along the way when necessary. Naturally collaborative, creative, curious along with strong verbal and written communication and presentation skills. Positive mindset to deal with ambiguity and quickly adapt to changes and new situations. Technical Skills Required: Familiarity with software development life cycle (SDLC). Knowledge of tools like GitLab, and CI/CD processes. Proficiency with tools such as Excel and PowerBI Familiarity with basic statistical analysis and A/B testing methods. Proficiency in wireframing and prototyping tools (e.g., Figma Understanding of usability principles and basic design aesthetics Writing clear, concise user stories and acceptance criteria Triage and resolve product-related issues, address bugs with engineering, and communicate with stakeholders to manage expectations. Experience with project management tools such as Jira and Confluence to track and manage delivery progress. Strong foundation in software development, programming concepts and data structures. Strong ability to collect, analyse, and interpret data for product decisions. Experience in Agile methodologies like Scrum or Kanban. Understanding of system design and software design patterns. What s in it for you Grow with us You will be part of a growing and ambitious company! We want you to be happy and enjoy coming to work where you are surrounded by a supportive team. In the heart of Birmingham We are based in Birmingham city centre at Somerset House, only a 5-minute walk from Grand Central train station. In summer you can enjoy the rooftop terrace and views of the city! Socials and more! Social events and activities are held in the building once a month. We have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda. Fitness and wellbeing Your wellbeing and health matters to us. In the building there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practising on the golf simulator too. Time to relax Well-deserved time off- you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service up to a maximum of 30 days per annum. Join us If you want to be part of a forward-thinking, sustainable company and you embrace positivity, we would love to hear from you!
willmott dixon group
Letchworth Garden City, Hertfordshire
Service Desk Analyst - FTC Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team. This role can be offered on a 9 month fixed term contract basis. Our Head Office is located in Letchworth Garden City. The role can be done on either a hybrid or remote working basis but be aware there may be the very odd occasion when you are required to come into the office. Reporting to the Digital Workplace Manager, you will be responsible for delivering exceptional customer service and technical support across Willmott Dixon's business. This role is crucial in ensuring smooth IT operations and customer satisfaction, as you will serve as the first point of contact for end users experiencing technical issues. The Role What do I do? Customer Support: I am the face and voice of IT for our end users, providing timely and effective solutions through various channels including telephone, self-service, chat, and email. I understand my customers' needs and adapt my approach to ensure their satisfaction. I take ownership of IT issues and collaborate with the wider IT team to provide solutions that are both cost-effective and fit for purpose. I prioritize incoming incidents and requests, ensuring that each one is handled efficiently and in a timely manner. Collaborate: I work closely with the IT teams to deliver outstanding service, sharing information and best practices. I handle incidents in line with the Incident Management process, keeping all parties informed with clear and accurate updates. I participate in key tasks and contribute to the smooth operation of IT services, including Request Fulfilment, Change Requests, Major Incident Management, and proactive Problem Management. I function as a liaison between the Service Desk and other IT teams to ensure effective communication and service delivery. Performance Metrics: I manage and monitor key performance indicators (KPIs) related to my role, constantly identifying areas for improvement to exceed service expectations. I maintain high standards in documenting processes, creating clear and concise knowledge articles to assist in service delivery. I provide regular reports to management and stakeholders on process performance, compliance, and exceptions. Essential and Desirable Criteria Essential: Experience in a customer service-focused role, with strong written and verbal communication skills. Ability to manage and prioritize incidents effectively, using available resources to solve problems. Self-directed with initiative, capable of solving practical problems with limited supervision. Comfortable providing telephone-based customer support. Desirable: Familiarity with ITIL principles and experience with the ServiceNow ticketing system. Knowledge of Microsoft 365 and Windows 11. Previous experience on an IT service desk. Attributes: I am adaptable and can manage multiple demands without losing focus. I take personal responsibility for delivering results, overcoming barriers, and continuously improving. I model respectful, cooperative behaviour and respond positively to setbacks. I maintain professionalism and embody IT values in my daily work. Personal Qualities Why Should You Apply to Willmott Dixon? Our IT team is known for being flexible, fun, and genuinely friendly, with a strong focus on innovation and customer responsiveness. We have invested heavily in IT, ensuring that our team has the tools they need to stay ahead of the competition. Working with us means being part of a team that is passionate about providing top-tier IT services while contributing to the success of the business. Additional Information Benefits: In return, we offer a competitive package that includes flexible benefits tailored to your lifestyle and priorities. This includes an enhanced pension scheme, private medical insurance, life assurance, an incentive bonus, and access to a new generation of low-carbon and electric cars through our car leasing scheme. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was awarded No 1 in the Best "big" Companies (2022) to work for and the Times Top 50 Employers for Gender Equality 2024 and is the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Jan 24, 2025
Seasonal
Service Desk Analyst - FTC Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team. This role can be offered on a 9 month fixed term contract basis. Our Head Office is located in Letchworth Garden City. The role can be done on either a hybrid or remote working basis but be aware there may be the very odd occasion when you are required to come into the office. Reporting to the Digital Workplace Manager, you will be responsible for delivering exceptional customer service and technical support across Willmott Dixon's business. This role is crucial in ensuring smooth IT operations and customer satisfaction, as you will serve as the first point of contact for end users experiencing technical issues. The Role What do I do? Customer Support: I am the face and voice of IT for our end users, providing timely and effective solutions through various channels including telephone, self-service, chat, and email. I understand my customers' needs and adapt my approach to ensure their satisfaction. I take ownership of IT issues and collaborate with the wider IT team to provide solutions that are both cost-effective and fit for purpose. I prioritize incoming incidents and requests, ensuring that each one is handled efficiently and in a timely manner. Collaborate: I work closely with the IT teams to deliver outstanding service, sharing information and best practices. I handle incidents in line with the Incident Management process, keeping all parties informed with clear and accurate updates. I participate in key tasks and contribute to the smooth operation of IT services, including Request Fulfilment, Change Requests, Major Incident Management, and proactive Problem Management. I function as a liaison between the Service Desk and other IT teams to ensure effective communication and service delivery. Performance Metrics: I manage and monitor key performance indicators (KPIs) related to my role, constantly identifying areas for improvement to exceed service expectations. I maintain high standards in documenting processes, creating clear and concise knowledge articles to assist in service delivery. I provide regular reports to management and stakeholders on process performance, compliance, and exceptions. Essential and Desirable Criteria Essential: Experience in a customer service-focused role, with strong written and verbal communication skills. Ability to manage and prioritize incidents effectively, using available resources to solve problems. Self-directed with initiative, capable of solving practical problems with limited supervision. Comfortable providing telephone-based customer support. Desirable: Familiarity with ITIL principles and experience with the ServiceNow ticketing system. Knowledge of Microsoft 365 and Windows 11. Previous experience on an IT service desk. Attributes: I am adaptable and can manage multiple demands without losing focus. I take personal responsibility for delivering results, overcoming barriers, and continuously improving. I model respectful, cooperative behaviour and respond positively to setbacks. I maintain professionalism and embody IT values in my daily work. Personal Qualities Why Should You Apply to Willmott Dixon? Our IT team is known for being flexible, fun, and genuinely friendly, with a strong focus on innovation and customer responsiveness. We have invested heavily in IT, ensuring that our team has the tools they need to stay ahead of the competition. Working with us means being part of a team that is passionate about providing top-tier IT services while contributing to the success of the business. Additional Information Benefits: In return, we offer a competitive package that includes flexible benefits tailored to your lifestyle and priorities. This includes an enhanced pension scheme, private medical insurance, life assurance, an incentive bonus, and access to a new generation of low-carbon and electric cars through our car leasing scheme. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was awarded No 1 in the Best "big" Companies (2022) to work for and the Times Top 50 Employers for Gender Equality 2024 and is the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Information Analyst Certain Advantage is hiring for an Information Analyst based in Somerset This role is on a permanent basis and is hybrid. The Company We're working with a business that's a leading provider of specialised engineering and project management services, delivering critical support for major nuclear power infrastructure and advanced reactor technology projects across the UK. The role This role is for a dynamic Information Analyst -someone ambitious and ready to make an impact. You'll be results-orientated and driven to succeed. Identifying and documenting HPC Project Business information requirements Working closely with the Information Management Lead, Information Architect and Development Teams to provide consistent gathering/delivery of information requirements to resolve complex business challenges. Acting as a bridge between business and digital organisation and guiding the Business through to the relevant Information Management services Supporting the development of HPC Information Management tools, processes and procedures Supporting the development of communication and guidance material to build knowledge and understanding of Information Management across HPC The individual Demonstrable experience in delivering digital projects i.e. information requirement development, data analysis and IT system specification within complex, fast-paced capital projects environment Excellent engagement skills, including interviewing, facilitating workshops, mediating and presenting Demonstrated ability to interface with business stakeholders from a variety of disciplines and levels, and communicate clearly to ensure that HPC understands the available Information Management Services and the best way of accessing them Strong practical knowledge of Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Visio Experience in one or more of the Information Management disciplines of Information Architecture, Information Analysis, Master Data Management, Data Administration or Database System development would be a bonus. Does this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you're hunting for a role where you can make an impact and grow your career, we'll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn't for you, head to (url removed) and register for job alerts and career guidance tips.
Jan 24, 2025
Full time
Information Analyst Certain Advantage is hiring for an Information Analyst based in Somerset This role is on a permanent basis and is hybrid. The Company We're working with a business that's a leading provider of specialised engineering and project management services, delivering critical support for major nuclear power infrastructure and advanced reactor technology projects across the UK. The role This role is for a dynamic Information Analyst -someone ambitious and ready to make an impact. You'll be results-orientated and driven to succeed. Identifying and documenting HPC Project Business information requirements Working closely with the Information Management Lead, Information Architect and Development Teams to provide consistent gathering/delivery of information requirements to resolve complex business challenges. Acting as a bridge between business and digital organisation and guiding the Business through to the relevant Information Management services Supporting the development of HPC Information Management tools, processes and procedures Supporting the development of communication and guidance material to build knowledge and understanding of Information Management across HPC The individual Demonstrable experience in delivering digital projects i.e. information requirement development, data analysis and IT system specification within complex, fast-paced capital projects environment Excellent engagement skills, including interviewing, facilitating workshops, mediating and presenting Demonstrated ability to interface with business stakeholders from a variety of disciplines and levels, and communicate clearly to ensure that HPC understands the available Information Management Services and the best way of accessing them Strong practical knowledge of Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Visio Experience in one or more of the Information Management disciplines of Information Architecture, Information Analysis, Master Data Management, Data Administration or Database System development would be a bonus. Does this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you're hunting for a role where you can make an impact and grow your career, we'll work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn't for you, head to (url removed) and register for job alerts and career guidance tips.
Senior Product Manager (3-6 Months Contract) We are seeking an experienced Senior Product Manager to join a dedicated product team, driving forward an innovative AI-enabled reporting tool-a first in local government-with an ambitious roadmap extending to the end of the 24/25 financial year. Key Responsibilities: Take ownership of a fast-paced, complex programme with defined outputs and timelines. Collaborate with multi-disciplinary teams, including delivery managers, developers, data analysts, researchers, and designers. Work closely with council services to roll out new reporting features and integrate the product with internal processes. Confidently make product decisions and communicate them effectively. Manage stakeholders and contribute to the overall success of the Report It product line. Essential Requirements (Must Be Evident on CV): Extensive experience working in agile product teams. Senior-level product management experience within a product team. Proven ability to deliver in fast-paced, high-pressure programmes with clear outputs and deadlines. Excellent communication and stakeholder management skills. A problem-solving mindset with a "can-do" attitude. Desirable Skills: Experience with AI technology. Previous work in local or central government. Hybrid working with at least one day per week in the office. If the role feels of potential interest, please apply with an up-to-date CV for immediate consideration. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Jan 24, 2025
Contractor
Senior Product Manager (3-6 Months Contract) We are seeking an experienced Senior Product Manager to join a dedicated product team, driving forward an innovative AI-enabled reporting tool-a first in local government-with an ambitious roadmap extending to the end of the 24/25 financial year. Key Responsibilities: Take ownership of a fast-paced, complex programme with defined outputs and timelines. Collaborate with multi-disciplinary teams, including delivery managers, developers, data analysts, researchers, and designers. Work closely with council services to roll out new reporting features and integrate the product with internal processes. Confidently make product decisions and communicate them effectively. Manage stakeholders and contribute to the overall success of the Report It product line. Essential Requirements (Must Be Evident on CV): Extensive experience working in agile product teams. Senior-level product management experience within a product team. Proven ability to deliver in fast-paced, high-pressure programmes with clear outputs and deadlines. Excellent communication and stakeholder management skills. A problem-solving mindset with a "can-do" attitude. Desirable Skills: Experience with AI technology. Previous work in local or central government. Hybrid working with at least one day per week in the office. If the role feels of potential interest, please apply with an up-to-date CV for immediate consideration. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
We are currently recruiting for one of our trusted clients who are looking for a Service Delivery Analyst. Join a leading provider of innovative solutions that empower businesses to thrive in an ever-evolving landscape. What You Can Expect Location Remote ( MUST be based in the UK) Salary - £35,000 - £45,000 Industry Cyber Security Work Type Permanent Key Responsibilities as a Service Delivery Analyst Creating detailed service performance reports including incidents logged, improvements suggested and wider stakeholders. Presenting a technical report to customers to provide a comprehensive overview of the solution utilisation by the client. Analysing identified issues within the client s estate and proposed solutions for the service review meeting. Acting as a core point of contact between the internal technical team and client, ensuring both service and technical delivery meet their expectations. Managing the handover of clients going through a transition into BAU. Regularly gathering customer insights to identify areas for improvements and future service opportunities. Tracking and managing customer action logs as required. Core experience, Qualifications, and Skills CANDIDATES MUST BE BASED IN THE UK AND APPLICABLE FOR SC CLEARANCE Experience as a Service Desk Analyst. Experience working within a SOC function is essential. Knowledge of SOC tools such as Azure Sentinel, Microsoft Defender or equivalent. Experience with query languages such as KQL, SQL or SPL. Experience using ITSM solutions, ideally Jira. Experience in a client-facing role is essential. Background working in an MSSP environment. What s in it For You? Amazing company to work for! Career development Technical certifications Global leading business Remote working For further information on this Service Delivery Analyst role apply below We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Jan 24, 2025
Full time
We are currently recruiting for one of our trusted clients who are looking for a Service Delivery Analyst. Join a leading provider of innovative solutions that empower businesses to thrive in an ever-evolving landscape. What You Can Expect Location Remote ( MUST be based in the UK) Salary - £35,000 - £45,000 Industry Cyber Security Work Type Permanent Key Responsibilities as a Service Delivery Analyst Creating detailed service performance reports including incidents logged, improvements suggested and wider stakeholders. Presenting a technical report to customers to provide a comprehensive overview of the solution utilisation by the client. Analysing identified issues within the client s estate and proposed solutions for the service review meeting. Acting as a core point of contact between the internal technical team and client, ensuring both service and technical delivery meet their expectations. Managing the handover of clients going through a transition into BAU. Regularly gathering customer insights to identify areas for improvements and future service opportunities. Tracking and managing customer action logs as required. Core experience, Qualifications, and Skills CANDIDATES MUST BE BASED IN THE UK AND APPLICABLE FOR SC CLEARANCE Experience as a Service Desk Analyst. Experience working within a SOC function is essential. Knowledge of SOC tools such as Azure Sentinel, Microsoft Defender or equivalent. Experience with query languages such as KQL, SQL or SPL. Experience using ITSM solutions, ideally Jira. Experience in a client-facing role is essential. Background working in an MSSP environment. What s in it For You? Amazing company to work for! Career development Technical certifications Global leading business Remote working For further information on this Service Delivery Analyst role apply below We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
