About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. About the team The People & Talent team at Airwallex is dedicated to attracting and developing the brightest and most ambitious minds to drive our company forward. We are a global, vibrant, and dynamic team with a focus on creating a positive and inclusive work environment that fosters growth and innovation. Through innovative programs, strategic People & Talent initiatives, and a deep understanding of our organisation's needs, we cultivate a collaborative and engaging environment that fuels Airwallex's continued growth and success. What you'll do Be the lead People Partner in EMEA working closely with multiple department leaders across the UK, the Netherlands, Lithuania, France, Israel, and the UAE. You will provide expert guidance and data-driven insights to help people leaders achieve growth objectives, and support a high performance, engaged culture. This is an ideal position for a builder, someone who loves taking on key projects and executing. By forming effective relationships with people across the organisation you will drive forward new initiatives, resolve blockers to success, and advocate for improvements at both a local and global level. This role is based in London and will require at least 2 days a week in our London office. Responsibilities: Partner with and coach managers to build high performing and engaged teams, including review employee engagement data and enabling them to lead on action plans and support execution Provide coaching on matters including leadership development, workforce planning, policy and procedure, employee engagement, performance management, career development Ensure that any employee relations issues are identified, reported, investigated, and resolved Reduce risk and ensure regulatory compliance by maintaining knowledge of legal requirements related to day-to-day employee management, and understand when to escalate issues Partner with the People Team across the globe to gain alignment on people philosophy and programs, and localise programs as needed Participate in performance reviews and help identify and develop talent throughout the organisation Support the team through organisational transitions, helping leaders manage change effectively while minimizing disruption to business operations Who you are We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 5+ years of HRBP experience, including working knowledge of regional employment laws and best practices Demonstrated success partnering with leaders to build and improve company culture and increase employee engagement Discretion and sound judgement when dealing with sensitive and confidential information Very strong EQ, with fine tuned instincts and problem-solving skills Comfort working with cloud technologies such as Slack, Zoom, Google Suite, Confluence, and BambooHR Preferred qualifications: Experience in a fast-growth or start-up environment preferred Experience successfully proposing new solutions across a landscape of diverse decision makers with determination Ability to be resilient, learn quickly and adapt to the organisational culture and ways of working in a dynamic environment Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Apr 26, 2025
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. About the team The People & Talent team at Airwallex is dedicated to attracting and developing the brightest and most ambitious minds to drive our company forward. We are a global, vibrant, and dynamic team with a focus on creating a positive and inclusive work environment that fosters growth and innovation. Through innovative programs, strategic People & Talent initiatives, and a deep understanding of our organisation's needs, we cultivate a collaborative and engaging environment that fuels Airwallex's continued growth and success. What you'll do Be the lead People Partner in EMEA working closely with multiple department leaders across the UK, the Netherlands, Lithuania, France, Israel, and the UAE. You will provide expert guidance and data-driven insights to help people leaders achieve growth objectives, and support a high performance, engaged culture. This is an ideal position for a builder, someone who loves taking on key projects and executing. By forming effective relationships with people across the organisation you will drive forward new initiatives, resolve blockers to success, and advocate for improvements at both a local and global level. This role is based in London and will require at least 2 days a week in our London office. Responsibilities: Partner with and coach managers to build high performing and engaged teams, including review employee engagement data and enabling them to lead on action plans and support execution Provide coaching on matters including leadership development, workforce planning, policy and procedure, employee engagement, performance management, career development Ensure that any employee relations issues are identified, reported, investigated, and resolved Reduce risk and ensure regulatory compliance by maintaining knowledge of legal requirements related to day-to-day employee management, and understand when to escalate issues Partner with the People Team across the globe to gain alignment on people philosophy and programs, and localise programs as needed Participate in performance reviews and help identify and develop talent throughout the organisation Support the team through organisational transitions, helping leaders manage change effectively while minimizing disruption to business operations Who you are We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 5+ years of HRBP experience, including working knowledge of regional employment laws and best practices Demonstrated success partnering with leaders to build and improve company culture and increase employee engagement Discretion and sound judgement when dealing with sensitive and confidential information Very strong EQ, with fine tuned instincts and problem-solving skills Comfort working with cloud technologies such as Slack, Zoom, Google Suite, Confluence, and BambooHR Preferred qualifications: Experience in a fast-growth or start-up environment preferred Experience successfully proposing new solutions across a landscape of diverse decision makers with determination Ability to be resilient, learn quickly and adapt to the organisational culture and ways of working in a dynamic environment Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Senior Product Analyst Are you someone who loves finding solutions to problems using technology? Do you enjoy working across product design, tech and commercial to bring these solutions to life? Are you self motivated, able to take responsibility for scoping out, communicating and delivering feature builds and optimizations to software solutions in the Fintech space? We're looking for proactive and committed team members who thrive in a fast-paced, entrepreneurial environment to join our growing product team. About Us We build software for the world's leading asset management firms across Private Equity, VC and Real Assets enabling them to efficiently manage, drive value and sustainability across their businesses. At Atominvest, you will be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. The role: We are looking for an experienced Product Analyst to take the lead on creating exciting new products and features from inception to release. You should have a strong willingness to learn and evolve quickly, adapting to challenges with grace. Your tech and relevant industry experience means that you have the language to collaborate with both our Engineering and Commercial teams. You flex between innovative thinking, navigating constraints and free exploration. You recognise that experimenting with ideas is critical to generating more confidence. You value outcomes over outputs, but understand that truly impactful outcomes only arise from shipping ideas thoughtfully and frequently. What you'll be doing: Designing and shaping products tailored towards sophisticated private equity and asset management customers Developing a deep understanding of client use cases to deliver creative and thoughtful solutions Identifying opportunities for growth across new product areas, technologies and industry trends Navigating complex problem spaces while balancing internal and external considerations Collaborating across teams while staying on top of shifting priorities Making recommendations based on the measured the success of your experiments Working with leadership to develop and create product vision roadmap Helping guide a world-class engineering team with a proven track record of delivery Shaping both technical direction and team composition as we scale If this sounds like what you'd love to be doing, we can't wait to hear from you! If this sounds like what you'd love to be doing, we can't wait to hear from you! Your skills You have 2-4 years experience in the product space (or consulting) A STEM degree, ideally from a top global university A track record of shipping high quality SaaS products and features at scale Solid UI/UX instincts and an eye for visual design An ability to think through client needs, commercial requirements and come up with solutions that incorporate end-user feedback Technical understanding of working with APIs, databases and enterprise infrastructure systems A natural curiosity to explore to generate product ideas, solutions and innovation Humility and constant reflection to ensure continuous product improvement Adaptability to learn and evolve quickly within a fast-paced scale up environment Positive attitude, sense of humour and creativity The process Meeting with our Product Managers to have a quick discussion, hear about you, talk about our story and where we're heading and dig a bit deeper into your CV Complete a short case study and discuss it with members of our product & engineering teams Meet with Head of Product Join Atominvest What we offer Competitive compensation (fixed base salary + significant performance incentives) 20 days holiday/year + bank holidays and a week off for Christmas Flexible hybrid working style A culture of trust, ownership and autonomy in your work An incredible team of smart and mission-driven people Fun working atmosphere with lots of coaching Significant growth opportunities Company-wide socials and events
Apr 26, 2025
Full time
Senior Product Analyst Are you someone who loves finding solutions to problems using technology? Do you enjoy working across product design, tech and commercial to bring these solutions to life? Are you self motivated, able to take responsibility for scoping out, communicating and delivering feature builds and optimizations to software solutions in the Fintech space? We're looking for proactive and committed team members who thrive in a fast-paced, entrepreneurial environment to join our growing product team. About Us We build software for the world's leading asset management firms across Private Equity, VC and Real Assets enabling them to efficiently manage, drive value and sustainability across their businesses. At Atominvest, you will be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. The role: We are looking for an experienced Product Analyst to take the lead on creating exciting new products and features from inception to release. You should have a strong willingness to learn and evolve quickly, adapting to challenges with grace. Your tech and relevant industry experience means that you have the language to collaborate with both our Engineering and Commercial teams. You flex between innovative thinking, navigating constraints and free exploration. You recognise that experimenting with ideas is critical to generating more confidence. You value outcomes over outputs, but understand that truly impactful outcomes only arise from shipping ideas thoughtfully and frequently. What you'll be doing: Designing and shaping products tailored towards sophisticated private equity and asset management customers Developing a deep understanding of client use cases to deliver creative and thoughtful solutions Identifying opportunities for growth across new product areas, technologies and industry trends Navigating complex problem spaces while balancing internal and external considerations Collaborating across teams while staying on top of shifting priorities Making recommendations based on the measured the success of your experiments Working with leadership to develop and create product vision roadmap Helping guide a world-class engineering team with a proven track record of delivery Shaping both technical direction and team composition as we scale If this sounds like what you'd love to be doing, we can't wait to hear from you! If this sounds like what you'd love to be doing, we can't wait to hear from you! Your skills You have 2-4 years experience in the product space (or consulting) A STEM degree, ideally from a top global university A track record of shipping high quality SaaS products and features at scale Solid UI/UX instincts and an eye for visual design An ability to think through client needs, commercial requirements and come up with solutions that incorporate end-user feedback Technical understanding of working with APIs, databases and enterprise infrastructure systems A natural curiosity to explore to generate product ideas, solutions and innovation Humility and constant reflection to ensure continuous product improvement Adaptability to learn and evolve quickly within a fast-paced scale up environment Positive attitude, sense of humour and creativity The process Meeting with our Product Managers to have a quick discussion, hear about you, talk about our story and where we're heading and dig a bit deeper into your CV Complete a short case study and discuss it with members of our product & engineering teams Meet with Head of Product Join Atominvest What we offer Competitive compensation (fixed base salary + significant performance incentives) 20 days holiday/year + bank holidays and a week off for Christmas Flexible hybrid working style A culture of trust, ownership and autonomy in your work An incredible team of smart and mission-driven people Fun working atmosphere with lots of coaching Significant growth opportunities Company-wide socials and events
WHAT'S THE ROLE? As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability. WHO IS HILTI? Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating products and solutions that are Making Construction Better. Where a passionate and inclusive global team of 34,000 employees across more than 120 countries is exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti Great Britain has been consistently recognised as a top employer for nearly two decades and is currently ranked in top 20 UK's Best Workplaces by the Great Place to Work institute. WHAT DOES THE ROLE INVOLVE? In your role as an Account Manager no day will be the same, but you can expect your days to include Visiting sites and customers in the field asking open questions to understand their needs and listening and turning this into a tailor- made solution. Demonstrate our innovative products and state-of-the-art software to customers on-site Further develop 'focus' customers by building relationships, as well as uncovering new business leads Be responsible for the operational, organisational and strategic management of your sales area, fully utilizing the top-in-class CRM system, Salesforce WHAT DO WE OFFER? At Hilti we have a passionate and inclusive global team and a caring and performance-driven culture. This means you are part of something special - a place where you can grow, surrounded by colleagues who support you and safe in the knowledge your results will be recognised and rewarded. Extensive onboarding & training process and companywide events in Manchester Incentives for best performers such as trips to places like New York City, Milan, and Miami Minimum 10% salary increase after 2 consecutive years of high performance through our Star Development Programme 33.5 days' holiday (inc. Bank Holidays) with opportunity to buy additional days Private healthcare, life insurance and wellbeing support 6% pension contribution Company vehicle and a fuel/charging card Company laptop and mobile phone £2,000 reward for referring a successful candidate to Hilti WHAT YOU NEED IS: Lots of qualities make an Account Manager however the below skills and experience would be a good starting point. Customer-facing/sales experience gained in any industry. Solution-oriented approach - you can uncover customers' pain points and needs to provide our best-suited solutions You share our values - commitment, teamwork, courage and integrity Resilience and adaptability - you will be comfortable to meet all levels of customer from a site operator to managing director Drive - a motivated approach to achieving success and overcoming challenges Curiosity - you have a passion to learn, develop and grow Organizational skills - you are excellent at managing your time and priorities, and can easily work autonomously Essential - Full manual UK driving license to visit our customers on site 5 days a week, Monday to Friday - If you have points on your licence please be sure to disclose these along with expiry dates/ WHO SHOULD APPLY? We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you've never worked in sales or construction, that's fine with us. Success at Hilti is down to teamwork and ability, no matter what your background. Please DO NOT apply for multiple roles - the team will assign you where your skills are the best fit. Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions - the whole process should take around 90 seconds. SALES ONLY If you meet the requirements of the role you'll be invited to complete a fun online assessment and a short pre-recorded video interview - please look out for this in your junk mail as it can end up there! If you need any support with your application please contact . Once you're in the formal process, there are three stages - a first interview with a Regional Manager, a day-in-the-life 'field ride' to give you a real feel for the job and a final interview with a Sales Director. We'll also pay your expenses if you have to travel to meet us. If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch. Hilti is where your best belongs. We are an equal opportunity employer and value the contributions of all our team members regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion or family status.
Apr 26, 2025
Full time
WHAT'S THE ROLE? As an Account Manager, you are the face of Hilti and the very foundation of our direct sales model. This role is all about having meaningful interactions with customers and taking a consultative approach to support them in improving productivity, safety, and sustainability. WHO IS HILTI? Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating products and solutions that are Making Construction Better. Where a passionate and inclusive global team of 34,000 employees across more than 120 countries is exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti Great Britain has been consistently recognised as a top employer for nearly two decades and is currently ranked in top 20 UK's Best Workplaces by the Great Place to Work institute. WHAT DOES THE ROLE INVOLVE? In your role as an Account Manager no day will be the same, but you can expect your days to include Visiting sites and customers in the field asking open questions to understand their needs and listening and turning this into a tailor- made solution. Demonstrate our innovative products and state-of-the-art software to customers on-site Further develop 'focus' customers by building relationships, as well as uncovering new business leads Be responsible for the operational, organisational and strategic management of your sales area, fully utilizing the top-in-class CRM system, Salesforce WHAT DO WE OFFER? At Hilti we have a passionate and inclusive global team and a caring and performance-driven culture. This means you are part of something special - a place where you can grow, surrounded by colleagues who support you and safe in the knowledge your results will be recognised and rewarded. Extensive onboarding & training process and companywide events in Manchester Incentives for best performers such as trips to places like New York City, Milan, and Miami Minimum 10% salary increase after 2 consecutive years of high performance through our Star Development Programme 33.5 days' holiday (inc. Bank Holidays) with opportunity to buy additional days Private healthcare, life insurance and wellbeing support 6% pension contribution Company vehicle and a fuel/charging card Company laptop and mobile phone £2,000 reward for referring a successful candidate to Hilti WHAT YOU NEED IS: Lots of qualities make an Account Manager however the below skills and experience would be a good starting point. Customer-facing/sales experience gained in any industry. Solution-oriented approach - you can uncover customers' pain points and needs to provide our best-suited solutions You share our values - commitment, teamwork, courage and integrity Resilience and adaptability - you will be comfortable to meet all levels of customer from a site operator to managing director Drive - a motivated approach to achieving success and overcoming challenges Curiosity - you have a passion to learn, develop and grow Organizational skills - you are excellent at managing your time and priorities, and can easily work autonomously Essential - Full manual UK driving license to visit our customers on site 5 days a week, Monday to Friday - If you have points on your licence please be sure to disclose these along with expiry dates/ WHO SHOULD APPLY? We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you've never worked in sales or construction, that's fine with us. Success at Hilti is down to teamwork and ability, no matter what your background. Please DO NOT apply for multiple roles - the team will assign you where your skills are the best fit. Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions - the whole process should take around 90 seconds. SALES ONLY If you meet the requirements of the role you'll be invited to complete a fun online assessment and a short pre-recorded video interview - please look out for this in your junk mail as it can end up there! If you need any support with your application please contact . Once you're in the formal process, there are three stages - a first interview with a Regional Manager, a day-in-the-life 'field ride' to give you a real feel for the job and a final interview with a Sales Director. We'll also pay your expenses if you have to travel to meet us. If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch. Hilti is where your best belongs. We are an equal opportunity employer and value the contributions of all our team members regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion or family status.
WE EXIST TO IMPROVE THE PERFORMANCE OF ATHLETES AND TEAMS Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platforms for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future. Our solutions are designed to help athletes and coaches "play smart" in a world where 1% can mean the difference between winning and losing. We work with over 4,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimise athletes' health, game-day readiness, and performance, as well as in-game tactics. Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organisations at all levels to better scout, recruit, teach, and win. WE WANT PEOPLE WHO ARE PASSIONATE ABOUT BUILDING STATE OF THE ART TECHNOLOGY We are looking for a talented and inquisitive Principal Software Engineer - Team Lead whose drive for learning and determination for continuous improvement aligns with our ambitious, fast-growing and transforming company. Based in London, you will be the team lead for one of our key video analysis and capture software, helping guide the strategy for the current product and our next-generation suite whilst managing and mentoring the team. We believe that our customers deserve the best platform and we are on a mission to maximise and enhance their performance through delivering a high-quality experience. Our software engineers match this ethos by taking responsibility for constantly improving productivity and development of self and be able to excel in a fast-paced environment with your short project timelines from conception to deployment. WHAT YOU'LL DO Develop products used by professional and semi-professional sports teams to capture and analyse performance video and data to provide insight to athletes and teams. Work with an ecosystem of products in a complex Client / Server / Cloud architecture. Be a leader within an agile scrum team, including Engineers, QA, and DevOps. Collaboratively lead design and architect new features in collaboration with the team. Maintain and evangelise code quality and best practices through code reviews, with an eye towards maintainable, efficient, modular, and reliable code. Actively engage in quarterly and product planning sessions to represent your domain. Bring a growth mindset to every task sharing ideas and opinions with an attitude and appetite for improvement; the ability to challenge, pursue outcomes and take ownership of tasks in a collaborative environment. WHAT YOU'LL NEED 10+ years of experience architecting and designing successful C++ products, with 5+ years as a senior or lead. Strong experience with Qt/QML for multi-platform development. Proven experience utilising and advocating for software engineering best practices such as agile software development methodologies, test-driven development, CI/CD, and DevOps. Strong understanding object-oriented design skills and of design for scalability, performance, reliability, and security. Deep understanding of real-time and multi-threaded programming concepts. Experience developing efficient data structures and algorithms. A clear understanding of how to write testable and maintainable code. A strong foundation in modern design patterns for enterprise applications. A drive to build productive working relationships across our teams. Highly-developed problem-solving capabilities, and a willingness to learn. Excellent interpersonal, communication, writing and presentation skills. Working collaboratively in an entrepreneurial team environment. Experience of video streaming and developing applications that process video is preferred. Experience with open-source media libraries (FFmpeg or similar) is preferred. DECISION MAKING / SUPERVISION Plan, document, and coordinate work for self and other team members. Act independently to determine methods and procedures to help accelerate our ability to deliver value to our customers. Facilitate rapid decision-making within teams through clear engineering principles and direction. Be a trusted mentor to engineers in your team and across engineering. COMMUNICATION / COLLABORATION Actively share knowledge and expertise across wearables engineering and influence others to adopt your perspective. Be the key technical representative with other development teams and communicate important information back to the team. Facilitate bringing the right people together to solve complex issues. Model excellent teamwork and communication skills including written documentation skills. KEY RELATIONSHIPS / INTERACTIONS Develop key relationships with the engineering teams across the business to bring a global mindset to solutions. This network will facilitate identifying the next opportunities as well as continuous improvement of software development and delivery practices. WHY CATAPULT? We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life. We encourage our people to have constructive, open and honest communication; to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers. Our workforce spans more than 20 countries, you'll get the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability even beyond what it is today. We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better. There is unlimited opportunity to grow, do more, and do better. Whether you're interested in sports or not, you'll have the satisfaction of knowing your work is supporting some of the most successful teams and individual athletes on the planet! While we have access to many exciting opportunities, we also realise that we are here to do a very important job for our customers. As a result, we aim to work with purpose and intention. We look for people who fit into our team culture, those who actively contribute and individuals who are excited about what they do. All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.
Apr 25, 2025
Full time
WE EXIST TO IMPROVE THE PERFORMANCE OF ATHLETES AND TEAMS Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platforms for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future. Our solutions are designed to help athletes and coaches "play smart" in a world where 1% can mean the difference between winning and losing. We work with over 4,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimise athletes' health, game-day readiness, and performance, as well as in-game tactics. Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organisations at all levels to better scout, recruit, teach, and win. WE WANT PEOPLE WHO ARE PASSIONATE ABOUT BUILDING STATE OF THE ART TECHNOLOGY We are looking for a talented and inquisitive Principal Software Engineer - Team Lead whose drive for learning and determination for continuous improvement aligns with our ambitious, fast-growing and transforming company. Based in London, you will be the team lead for one of our key video analysis and capture software, helping guide the strategy for the current product and our next-generation suite whilst managing and mentoring the team. We believe that our customers deserve the best platform and we are on a mission to maximise and enhance their performance through delivering a high-quality experience. Our software engineers match this ethos by taking responsibility for constantly improving productivity and development of self and be able to excel in a fast-paced environment with your short project timelines from conception to deployment. WHAT YOU'LL DO Develop products used by professional and semi-professional sports teams to capture and analyse performance video and data to provide insight to athletes and teams. Work with an ecosystem of products in a complex Client / Server / Cloud architecture. Be a leader within an agile scrum team, including Engineers, QA, and DevOps. Collaboratively lead design and architect new features in collaboration with the team. Maintain and evangelise code quality and best practices through code reviews, with an eye towards maintainable, efficient, modular, and reliable code. Actively engage in quarterly and product planning sessions to represent your domain. Bring a growth mindset to every task sharing ideas and opinions with an attitude and appetite for improvement; the ability to challenge, pursue outcomes and take ownership of tasks in a collaborative environment. WHAT YOU'LL NEED 10+ years of experience architecting and designing successful C++ products, with 5+ years as a senior or lead. Strong experience with Qt/QML for multi-platform development. Proven experience utilising and advocating for software engineering best practices such as agile software development methodologies, test-driven development, CI/CD, and DevOps. Strong understanding object-oriented design skills and of design for scalability, performance, reliability, and security. Deep understanding of real-time and multi-threaded programming concepts. Experience developing efficient data structures and algorithms. A clear understanding of how to write testable and maintainable code. A strong foundation in modern design patterns for enterprise applications. A drive to build productive working relationships across our teams. Highly-developed problem-solving capabilities, and a willingness to learn. Excellent interpersonal, communication, writing and presentation skills. Working collaboratively in an entrepreneurial team environment. Experience of video streaming and developing applications that process video is preferred. Experience with open-source media libraries (FFmpeg or similar) is preferred. DECISION MAKING / SUPERVISION Plan, document, and coordinate work for self and other team members. Act independently to determine methods and procedures to help accelerate our ability to deliver value to our customers. Facilitate rapid decision-making within teams through clear engineering principles and direction. Be a trusted mentor to engineers in your team and across engineering. COMMUNICATION / COLLABORATION Actively share knowledge and expertise across wearables engineering and influence others to adopt your perspective. Be the key technical representative with other development teams and communicate important information back to the team. Facilitate bringing the right people together to solve complex issues. Model excellent teamwork and communication skills including written documentation skills. KEY RELATIONSHIPS / INTERACTIONS Develop key relationships with the engineering teams across the business to bring a global mindset to solutions. This network will facilitate identifying the next opportunities as well as continuous improvement of software development and delivery practices. WHY CATAPULT? We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life. We encourage our people to have constructive, open and honest communication; to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers. Our workforce spans more than 20 countries, you'll get the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability even beyond what it is today. We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better. There is unlimited opportunity to grow, do more, and do better. Whether you're interested in sports or not, you'll have the satisfaction of knowing your work is supporting some of the most successful teams and individual athletes on the planet! While we have access to many exciting opportunities, we also realise that we are here to do a very important job for our customers. As a result, we aim to work with purpose and intention. We look for people who fit into our team culture, those who actively contribute and individuals who are excited about what they do. All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.
Our contractor client is seeking a Senior Planner to join their Water division based in the Thames Valley region on a permanent basis with hybrid working available. You will be providing project planning support using Primavera p6/Microsoft project across Thames Water Water/Wastewater projects. You will provide construction planning, programming, prelims and methodology input for projects at prequalification, tender and contract stage by developing an accurate assessment of sequence, methodology and time. Responsibilities Planning and programming input into prequalification's and bids which will involve developing the construction methodology; Preparing tender programmes, method statements phasing drawings and other supporting information; Liaising with our bid managers, estimators, designers, temporary works department and specialist subcontractors as necessary; Preparing presentation material using PowerPoint, Sketch-Up, Paint or similar and presenting our construction proposals at interview; Experience of 4D planning desirable; At contract stage preparation of programme and works with the site teams to prepare detailed construction programmes, design and procurement programmes and other supporting information; Provide on-going support to site teams to review progress or update programmes and report as necessary; May directly supervise a technician or operational staff on rotation; To support and be familiar with own role and responsibility in respect of Business Continuity Planning. Ensuring that team members are also aware of the plans and communicates same. Skills/experience/qualifications Keen interest in and a good knowledge of building, civil engineering or general construction techniques and methodology; Suitable level of safety training and to hold an appropriate CSCS card; Familiarity with the standard Microsoft Office suite of software (particularly Word, Excel and Powerpoint); Ability to absorb and assimilate project information quickly and to demonstrate clarity of thought in developing and presenting solutions; Ability to work independently and manage own workload but must also be able to work effectively as part of a team; Effective verbal and written communication skills; Confidence to communicate within the company as well as clients, industry professional and suppliers outside the company; An understanding of the design and procurement process and an awareness of contractual matters; Lean programming skills; NEC compliant programmes; Track & re-schedule monthly reports; Site experience on a variety of projects covering common construction techniques; Capable of preparing programmes using one or more of the project management software packages in use in the company e.g. Primavera p6, Microsoft Project, Asta; Membership of a professional body e.g. CIOB or ICE is encouraged; Early Contract Involvement experience. An ability to think laterally and apply innovative solutions can be an advantage; Ability to work independently and manage own workload but must also be able to work effectively as part of a team; Effective verbal and written communication skills. Benefits Competitive salary circa 60-70k 40 hour working week 26 days annual leave (with the opportunity to buy or sell up to 3 days holiday) 3 additional long service days achieved after 3, 7 and 10 years Private medical insurance for yourself (with the option to buy family cover) Life Assurance Defined contribution pension scheme matched up to 8% Enhanced maternity, paternity and parental leave 2 days volunteering opportunities Flexible and Agile working (dependent on your role) Employee Assistance Programme - including financial advice and guidance. Professional membership fees Perks at Work Employee discount scheme Flexible Benefits scheme
Apr 25, 2025
Full time
Our contractor client is seeking a Senior Planner to join their Water division based in the Thames Valley region on a permanent basis with hybrid working available. You will be providing project planning support using Primavera p6/Microsoft project across Thames Water Water/Wastewater projects. You will provide construction planning, programming, prelims and methodology input for projects at prequalification, tender and contract stage by developing an accurate assessment of sequence, methodology and time. Responsibilities Planning and programming input into prequalification's and bids which will involve developing the construction methodology; Preparing tender programmes, method statements phasing drawings and other supporting information; Liaising with our bid managers, estimators, designers, temporary works department and specialist subcontractors as necessary; Preparing presentation material using PowerPoint, Sketch-Up, Paint or similar and presenting our construction proposals at interview; Experience of 4D planning desirable; At contract stage preparation of programme and works with the site teams to prepare detailed construction programmes, design and procurement programmes and other supporting information; Provide on-going support to site teams to review progress or update programmes and report as necessary; May directly supervise a technician or operational staff on rotation; To support and be familiar with own role and responsibility in respect of Business Continuity Planning. Ensuring that team members are also aware of the plans and communicates same. Skills/experience/qualifications Keen interest in and a good knowledge of building, civil engineering or general construction techniques and methodology; Suitable level of safety training and to hold an appropriate CSCS card; Familiarity with the standard Microsoft Office suite of software (particularly Word, Excel and Powerpoint); Ability to absorb and assimilate project information quickly and to demonstrate clarity of thought in developing and presenting solutions; Ability to work independently and manage own workload but must also be able to work effectively as part of a team; Effective verbal and written communication skills; Confidence to communicate within the company as well as clients, industry professional and suppliers outside the company; An understanding of the design and procurement process and an awareness of contractual matters; Lean programming skills; NEC compliant programmes; Track & re-schedule monthly reports; Site experience on a variety of projects covering common construction techniques; Capable of preparing programmes using one or more of the project management software packages in use in the company e.g. Primavera p6, Microsoft Project, Asta; Membership of a professional body e.g. CIOB or ICE is encouraged; Early Contract Involvement experience. An ability to think laterally and apply innovative solutions can be an advantage; Ability to work independently and manage own workload but must also be able to work effectively as part of a team; Effective verbal and written communication skills. Benefits Competitive salary circa 60-70k 40 hour working week 26 days annual leave (with the opportunity to buy or sell up to 3 days holiday) 3 additional long service days achieved after 3, 7 and 10 years Private medical insurance for yourself (with the option to buy family cover) Life Assurance Defined contribution pension scheme matched up to 8% Enhanced maternity, paternity and parental leave 2 days volunteering opportunities Flexible and Agile working (dependent on your role) Employee Assistance Programme - including financial advice and guidance. Professional membership fees Perks at Work Employee discount scheme Flexible Benefits scheme
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. The purpose of the role is: To assist General Counsel/Company Secretary and the Corporate Secretariat in providing full governance support and company secretarial service to the Pension Insurance Corporation Group. Ensure that all Pension Insurance Corporation Group entities are administered in line with the Companies Act and other relevant legislation and regulation. To provide governance and administrative support to the Board and/or selected Board Committees including taking minutes at meetings and collation of papers. Administration of the Pension Insurance Corporation Group share plans in cooperation with HR. To liaise with Pension Insurance Corporation's external advisors/shareholders as required. To assist with maintenance of the statutory records for all Pension Insurance Corporation Group entities. Operate company secretarial software packages (Diligent Entities and Diligent Boards). Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Senior Assistant Company Secretary within the Legal and Company Secretariat function: Committee and Board services Ensure the effective servicing of the Boards, Committees and associated meetings. This will include summoning meetings, preparing agendas, liaising with relevant chairs, collating papers and ensuring their timely distribution, attending meetings, preparing minutes and follow-up action schedules. Accountable for follow up actions taken after the meetings and maintain a rolling agenda, including maintaining Board and Committee records such as board papers, minutes, and written resolutions. Assist the business in governance queries and advise on good practice around board/committee papers. Record keeping and compliance Administer a portfolio of Pension Insurance Corporation Group entities to ensure compliance with the Companies Act and other applicable legislation and regulations. Maintenance of statutory books, including registers of members, directors and secretaries and others as applicable. Population of the Diligent Entities database with appropriate data in respect of Pension Insurance Corporation Group entities and personnel. Performance of company secretarial and compliance-based tasks as and when required (e.g. conflicts of interest check for directors and employees) Provision of information profiles for Pension Insurance Corporation Group personnel and entities both internally and externally. Carry out Companies House and regulatory filings and ensure they are within deadlines. Ensure Pension Insurance Corporation Group policies falling within the Legal and Company Secretariat remit are kept up to date and reviewed periodically Governance and shareholders Carry out an annual review of terms of reference and annual cycles for the Boards and Committees to ensure strategic, topical and legally required matters are reviewed by Boards and Committees periodically. Responsibility for the year-end process by drafting/reviewing the corporate governance and directors' report sections of the annual report and financial statements and other reporting, as required. Assist with any shareholder related actions (e.g. pre-emption process, capital raise), shareholder queries and other shareholder communications. Maintain the register of shareholders and monitor changes in share ownership of the company Share schemes Work closely with HR and outsourced providers on share schemes including administration of grants, vesting, exercises and sales. This will include working on share schemes related documentation i.e. plan rules, communications to employees and required Board and Committee approvals. Liaise with the employee benefit trust in respect of all matters related to Pension Corporation's share plans Managerial Responsibility Provide support and guidance to junior members of the team and stand in for Head of Governance when required Experience: Recognised qualification and strong employment record in Corporate Governance and/or Company Secretariat Roles ICSA qualified Proven track record of effective minute taking including demonstrable experience of supporting Boards and Committees Proven track record of advising Boards, senior management and the business on corporate governance, technical matters and good practice Experience of share plan administration would be an advantage Experience of providing support and guidance to junior members of the team Skills: Attention to detail and strong organisational skills Strong communication skills Emotional Intelligence and confidence in dealing with senior stakeholders Ability to persuade and influence both directly and indirectly Ability to manage people and other resources effectively Ability to organise work to meet deadlines Ability to build good working relationships with the business in an engaging and collaborative manner to add value and help teams understand and adhere to the governance process Good working knowledge of MS Access, MS PowerPoint, MS Word Knowledge: Strong Technical Knowledge of Companies Act legislation and compliance requirements. Knowledge of the Senior Managers & Certification Regime (SMCR) Competent user of Diligent Entities / Diligent Boards Knowledge of share plans administration Desirable personal attributes aligned to what success looks like in the role: Emotional intelligence and confidence required to deal with senior stakeholders Ability to build good working relationships with the business in an engaging and collaborative manner to add value to and help teams understand and adhere to governance processes Experience in advising Boards and Board Committees on corporate governance Company secretarial experience Minute taking experience Microsoft Word and PowerPoint Knowledge of Companies Act legislation and compliance requirements Diligent Entities and Diligent Boards Attention to detail and well organised team player Share plans administration experience Knowledge of the Senior Managers & Certification regime In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Apr 25, 2025
Full time
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. The purpose of the role is: To assist General Counsel/Company Secretary and the Corporate Secretariat in providing full governance support and company secretarial service to the Pension Insurance Corporation Group. Ensure that all Pension Insurance Corporation Group entities are administered in line with the Companies Act and other relevant legislation and regulation. To provide governance and administrative support to the Board and/or selected Board Committees including taking minutes at meetings and collation of papers. Administration of the Pension Insurance Corporation Group share plans in cooperation with HR. To liaise with Pension Insurance Corporation's external advisors/shareholders as required. To assist with maintenance of the statutory records for all Pension Insurance Corporation Group entities. Operate company secretarial software packages (Diligent Entities and Diligent Boards). Our Company values are expected to be reflected in the delivery and performance of every role. Specific accountabilities assigned to the role of Senior Assistant Company Secretary within the Legal and Company Secretariat function: Committee and Board services Ensure the effective servicing of the Boards, Committees and associated meetings. This will include summoning meetings, preparing agendas, liaising with relevant chairs, collating papers and ensuring their timely distribution, attending meetings, preparing minutes and follow-up action schedules. Accountable for follow up actions taken after the meetings and maintain a rolling agenda, including maintaining Board and Committee records such as board papers, minutes, and written resolutions. Assist the business in governance queries and advise on good practice around board/committee papers. Record keeping and compliance Administer a portfolio of Pension Insurance Corporation Group entities to ensure compliance with the Companies Act and other applicable legislation and regulations. Maintenance of statutory books, including registers of members, directors and secretaries and others as applicable. Population of the Diligent Entities database with appropriate data in respect of Pension Insurance Corporation Group entities and personnel. Performance of company secretarial and compliance-based tasks as and when required (e.g. conflicts of interest check for directors and employees) Provision of information profiles for Pension Insurance Corporation Group personnel and entities both internally and externally. Carry out Companies House and regulatory filings and ensure they are within deadlines. Ensure Pension Insurance Corporation Group policies falling within the Legal and Company Secretariat remit are kept up to date and reviewed periodically Governance and shareholders Carry out an annual review of terms of reference and annual cycles for the Boards and Committees to ensure strategic, topical and legally required matters are reviewed by Boards and Committees periodically. Responsibility for the year-end process by drafting/reviewing the corporate governance and directors' report sections of the annual report and financial statements and other reporting, as required. Assist with any shareholder related actions (e.g. pre-emption process, capital raise), shareholder queries and other shareholder communications. Maintain the register of shareholders and monitor changes in share ownership of the company Share schemes Work closely with HR and outsourced providers on share schemes including administration of grants, vesting, exercises and sales. This will include working on share schemes related documentation i.e. plan rules, communications to employees and required Board and Committee approvals. Liaise with the employee benefit trust in respect of all matters related to Pension Corporation's share plans Managerial Responsibility Provide support and guidance to junior members of the team and stand in for Head of Governance when required Experience: Recognised qualification and strong employment record in Corporate Governance and/or Company Secretariat Roles ICSA qualified Proven track record of effective minute taking including demonstrable experience of supporting Boards and Committees Proven track record of advising Boards, senior management and the business on corporate governance, technical matters and good practice Experience of share plan administration would be an advantage Experience of providing support and guidance to junior members of the team Skills: Attention to detail and strong organisational skills Strong communication skills Emotional Intelligence and confidence in dealing with senior stakeholders Ability to persuade and influence both directly and indirectly Ability to manage people and other resources effectively Ability to organise work to meet deadlines Ability to build good working relationships with the business in an engaging and collaborative manner to add value and help teams understand and adhere to the governance process Good working knowledge of MS Access, MS PowerPoint, MS Word Knowledge: Strong Technical Knowledge of Companies Act legislation and compliance requirements. Knowledge of the Senior Managers & Certification Regime (SMCR) Competent user of Diligent Entities / Diligent Boards Knowledge of share plans administration Desirable personal attributes aligned to what success looks like in the role: Emotional intelligence and confidence required to deal with senior stakeholders Ability to build good working relationships with the business in an engaging and collaborative manner to add value to and help teams understand and adhere to governance processes Experience in advising Boards and Board Committees on corporate governance Company secretarial experience Minute taking experience Microsoft Word and PowerPoint Knowledge of Companies Act legislation and compliance requirements Diligent Entities and Diligent Boards Attention to detail and well organised team player Share plans administration experience Knowledge of the Senior Managers & Certification regime In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve. Company Overview: If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone! Company Overview If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone! Job Summary : The QRC in Newark specializes in the supply and overhaul of valves and controls for the oil, gas, Power, Water and chemical industries, amongst others. Many of the valves are automated to customer specifications in our well- equipped workshop. Our products have a high-quality standard. Due to increasing activities and growth, we are looking for a Planner / Estimator. The role of the Planner / Estimator is to be the primary contact for repair and service activities. While working with the QRC Operations Team, the Planner is to execute the commercial functions to communicate with customers and meet the customer's needs. Answer technical and commercial questions and provide technically sound and competitive quotation solutions for repair / service and Turn around jobs. Additional responsibilities include problem solving as it relates to the repair of valves and automations, and hosting visitors as necessary. Travel requirements are around 30%. This job occasionally requires work near moving mechanical machines and parts. Responsibilities: Prepare professional quotations for repair and service all Flowserve customers. This will involve having an enterprise mindset and working with multiple groups within Flowserve to accomplish this task. Provide timely responsiveness to all viable service and repair quotation opportunities. Manage the review of all service and repair orders for completeness and correctness and assist in resolving any issues to ensure proper order entry Proper order entry to include clean Order Transfer files that are provided to Planning in the agreed upon time frame Coordinate with the Commercial Operations Team on the approval of commercial terms of purchase orders and/or contracts including Sales Approval Process generation and approval along with the resolution of any respective terms and conditions issues, based on Flowserve guidelines Work closely with our Outside Sales organization to enhance our communication, Repair pursuit, collaboration and overall selling efforts Communicate with customers on a daily basis in regard to the repair and field services that are in-house. In addition, provide reports as necessary. Prepare as-found condition reports for equipment based on feedback that the assessing technician provides. Coordinate with internal stakeholders to ensure proper documentation and quotation details are covered. Comply with Flowserve goals, objectives and policies In QRC locations where a Turnaround Support Project Manager does not exist, the Planner will be called upon to SUPPORT the efforts of gathering data, doing valve research, assisting with service and repair estimates, etc. This work is intended to support the lead person that is coordinating the turnaround efforts at the QRC. Travel to customer sites for any site inspection or survey. Coordination with Field service team and QRC Operations team is required Training customers in maintenance and servicing as necessary with close coordination with Training division Clarification of warranty claims and support factories to create better Customer experience Qualifications: Minimum of an Associates Degree from a college or technical school; or 3-4 years with related customer service experience and/or training for a service position; or equivalent combination of education and experience. Preferably professional experience in Automated valve technology and service Experience in offer preparation and processing Good English language skills, both written and spoken, Excellent oral and written communication skills with the ability to present effective information in one-on-one or small group settings with customers Detail oriented with strong interpersonal and organizational skills Willingness to work over-time as required Computer skills including Microsoft Office, Internet along with the ability and willingness to learn how to use other or new business software packages as required by the role Oracle experience is not required but preferred Working ERP knowledge is beneficial Valve and Actuation shop experience is beneficial What Flowserve we can offer you: An unique opportunity and the next step in your Flowserve career A nice workplace where everyone collaborates and respects each other An employer that takes care of your safety and your career Req ID : R-13103 Job Family Group : Sales Job Family : SA Sales Support EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers. com as result of your disability. You can request a reasonable accommodation by sending an email to com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.
Apr 25, 2025
Full time
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve. Company Overview: If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone! Company Overview If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone! Job Summary : The QRC in Newark specializes in the supply and overhaul of valves and controls for the oil, gas, Power, Water and chemical industries, amongst others. Many of the valves are automated to customer specifications in our well- equipped workshop. Our products have a high-quality standard. Due to increasing activities and growth, we are looking for a Planner / Estimator. The role of the Planner / Estimator is to be the primary contact for repair and service activities. While working with the QRC Operations Team, the Planner is to execute the commercial functions to communicate with customers and meet the customer's needs. Answer technical and commercial questions and provide technically sound and competitive quotation solutions for repair / service and Turn around jobs. Additional responsibilities include problem solving as it relates to the repair of valves and automations, and hosting visitors as necessary. Travel requirements are around 30%. This job occasionally requires work near moving mechanical machines and parts. Responsibilities: Prepare professional quotations for repair and service all Flowserve customers. This will involve having an enterprise mindset and working with multiple groups within Flowserve to accomplish this task. Provide timely responsiveness to all viable service and repair quotation opportunities. Manage the review of all service and repair orders for completeness and correctness and assist in resolving any issues to ensure proper order entry Proper order entry to include clean Order Transfer files that are provided to Planning in the agreed upon time frame Coordinate with the Commercial Operations Team on the approval of commercial terms of purchase orders and/or contracts including Sales Approval Process generation and approval along with the resolution of any respective terms and conditions issues, based on Flowserve guidelines Work closely with our Outside Sales organization to enhance our communication, Repair pursuit, collaboration and overall selling efforts Communicate with customers on a daily basis in regard to the repair and field services that are in-house. In addition, provide reports as necessary. Prepare as-found condition reports for equipment based on feedback that the assessing technician provides. Coordinate with internal stakeholders to ensure proper documentation and quotation details are covered. Comply with Flowserve goals, objectives and policies In QRC locations where a Turnaround Support Project Manager does not exist, the Planner will be called upon to SUPPORT the efforts of gathering data, doing valve research, assisting with service and repair estimates, etc. This work is intended to support the lead person that is coordinating the turnaround efforts at the QRC. Travel to customer sites for any site inspection or survey. Coordination with Field service team and QRC Operations team is required Training customers in maintenance and servicing as necessary with close coordination with Training division Clarification of warranty claims and support factories to create better Customer experience Qualifications: Minimum of an Associates Degree from a college or technical school; or 3-4 years with related customer service experience and/or training for a service position; or equivalent combination of education and experience. Preferably professional experience in Automated valve technology and service Experience in offer preparation and processing Good English language skills, both written and spoken, Excellent oral and written communication skills with the ability to present effective information in one-on-one or small group settings with customers Detail oriented with strong interpersonal and organizational skills Willingness to work over-time as required Computer skills including Microsoft Office, Internet along with the ability and willingness to learn how to use other or new business software packages as required by the role Oracle experience is not required but preferred Working ERP knowledge is beneficial Valve and Actuation shop experience is beneficial What Flowserve we can offer you: An unique opportunity and the next step in your Flowserve career A nice workplace where everyone collaborates and respects each other An employer that takes care of your safety and your career Req ID : R-13103 Job Family Group : Sales Job Family : SA Sales Support EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers. com as result of your disability. You can request a reasonable accommodation by sending an email to com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.
My client, one of the best companies in their sector is an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients. They are looking for a experienced Senior or Principal Mechanical Engineer to be based in our Newcastle office with the ability to inspire others. You will have the ability to run medium sized projects, undertake a client facing role in the development, design and co-ordination of engineering projects. Skills should include experience on data centre and mission critical projects. Other sector experience including commercial, hotel, retail and hotel design desirable. Experience will also include the coordination of engineering project services, with a proven track record in project management. Your excellent communication and interpersonal skills, both with colleagues and clients, and experience working on innovative projects with leading client organisations, and contractors will equip you to take a future pro-active role in forging client relationships of our sector portfolio. You will possess good commercial awareness, in addition to having robust technical knowledge relevant to building services design, and capable of incorporating those technologies into the hotel and leisure sector. The position will ideally suit someone who is currently working in building service consultancy and is prepared to work hands on . The ideal candidate will be a Chartered Engineer or working towards, educated to degree level in Building Services Engineering or equivalent with a minimum of 5 years industry experience. Role Responsibilities • Responsible for running of medium size projects. Undertakes a client facing role in the development and design and coordination of engineering project services for Mechanical installations, systems, equipment, facilities etc. • Develops and specifies applications of controls, instruments, and operating systems for all building engineering services purposes • Surveys tests and reports on existing electrical/mechanical installations • Specifies activities to ensure that manufacturing, construction, installation, and operational testing confirm to functional specifications and customer requirements • Day to day decision making on project progress and direct liaison with and provides advice to client • Represents Company at technical meetings with customers, professional teams and contractors teams • Carries out engineering calculations to ensure drawings meet required robust industry and legal standards • Responsible for technical content and accuracy of Trainee, Graduates and Engineers • Validation and checking of designs and specifications Specific Skills & Knowledge • BEng, MSc, and have sufficient experience • MCIBSE/MIEE or HNC/HND + appropriate experience or equivalent • Working towards Chartered Eng status • Competent in specification design/drawing for several building types • Sound knowledge of key Health and Safety issues and legislation • Knowledge of MS Office applications word, excel etc • Ability to use IT based calculation and spreadsheet software • Good understanding of BS standards • Ability to prioritise own workload • Ability to work to deadlines • Managerial Skills
Apr 25, 2025
Full time
My client, one of the best companies in their sector is an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients. They are looking for a experienced Senior or Principal Mechanical Engineer to be based in our Newcastle office with the ability to inspire others. You will have the ability to run medium sized projects, undertake a client facing role in the development, design and co-ordination of engineering projects. Skills should include experience on data centre and mission critical projects. Other sector experience including commercial, hotel, retail and hotel design desirable. Experience will also include the coordination of engineering project services, with a proven track record in project management. Your excellent communication and interpersonal skills, both with colleagues and clients, and experience working on innovative projects with leading client organisations, and contractors will equip you to take a future pro-active role in forging client relationships of our sector portfolio. You will possess good commercial awareness, in addition to having robust technical knowledge relevant to building services design, and capable of incorporating those technologies into the hotel and leisure sector. The position will ideally suit someone who is currently working in building service consultancy and is prepared to work hands on . The ideal candidate will be a Chartered Engineer or working towards, educated to degree level in Building Services Engineering or equivalent with a minimum of 5 years industry experience. Role Responsibilities • Responsible for running of medium size projects. Undertakes a client facing role in the development and design and coordination of engineering project services for Mechanical installations, systems, equipment, facilities etc. • Develops and specifies applications of controls, instruments, and operating systems for all building engineering services purposes • Surveys tests and reports on existing electrical/mechanical installations • Specifies activities to ensure that manufacturing, construction, installation, and operational testing confirm to functional specifications and customer requirements • Day to day decision making on project progress and direct liaison with and provides advice to client • Represents Company at technical meetings with customers, professional teams and contractors teams • Carries out engineering calculations to ensure drawings meet required robust industry and legal standards • Responsible for technical content and accuracy of Trainee, Graduates and Engineers • Validation and checking of designs and specifications Specific Skills & Knowledge • BEng, MSc, and have sufficient experience • MCIBSE/MIEE or HNC/HND + appropriate experience or equivalent • Working towards Chartered Eng status • Competent in specification design/drawing for several building types • Sound knowledge of key Health and Safety issues and legislation • Knowledge of MS Office applications word, excel etc • Ability to use IT based calculation and spreadsheet software • Good understanding of BS standards • Ability to prioritise own workload • Ability to work to deadlines • Managerial Skills
My client, arguably one of the best companies in the sector, are an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients. They are looking to employ an experienced Senior / Principal Engineer to be based in our NE office. You will have experience in the delivery of European data centres and mission-critical projects, along with other sector experience including process pharmaceutical, healthcare, commercial, labs and/or clean rooms would be desirable. Role Responsibilities • Responsible for the running of large projects. Undertakes a client facing role in the development and design and coordination of engineering project services for Mechanical or Electrical installations, systems, equipment, facilities etc. (Several building types) • Develops and specifies applications of controls, instruments, and operating systems for all building engineering services purposes • Surveys, tests, carries out dilapidation reports on existing electrical/mechanical installations • Specifies activities to ensure that manufacturing, construction, installation, and operational testing confirm to functional specifications and customer requirements • Day to day decision making on project progress and direct liaison with and provides advice to client • Represents Company at technical meetings with customers, professional teams and contractors teams • Ensures engineering calculations and drawings meet required robust industry and legal standards • Leads on the coordination of engineering services • Takes a holistic view in the selection and application of engineering concepts and solutions Role Requirements You will need to possess the following professional and technical expertise: • BSc/BEng or degree in appropriate engineering discipline or have sufficient equivalent experience • MCIBSE/MIEE or HNC/HND plus appropriate experience or equivalent • Working towards Chartered Eng status • Significant experience of specification design for several building types • Sound knowledge of key Health and Safety issues and legislation • Knowledge of MS Office applications word, excel etc • Ability to use IT based calculation and spreadsheet software • Good understanding of BS standards/ UK Regulations/Codes • Ability to prioritise own workload • Ability to work to deadlines • Managerial skills • Presentation skills • Support the delivery of projects in accordance with the expectations of the Project Delivery Process from a Project Management, Financial Management, QA/QC and Technical Review perspective.
Apr 25, 2025
Full time
My client, arguably one of the best companies in the sector, are an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients. They are looking to employ an experienced Senior / Principal Engineer to be based in our NE office. You will have experience in the delivery of European data centres and mission-critical projects, along with other sector experience including process pharmaceutical, healthcare, commercial, labs and/or clean rooms would be desirable. Role Responsibilities • Responsible for the running of large projects. Undertakes a client facing role in the development and design and coordination of engineering project services for Mechanical or Electrical installations, systems, equipment, facilities etc. (Several building types) • Develops and specifies applications of controls, instruments, and operating systems for all building engineering services purposes • Surveys, tests, carries out dilapidation reports on existing electrical/mechanical installations • Specifies activities to ensure that manufacturing, construction, installation, and operational testing confirm to functional specifications and customer requirements • Day to day decision making on project progress and direct liaison with and provides advice to client • Represents Company at technical meetings with customers, professional teams and contractors teams • Ensures engineering calculations and drawings meet required robust industry and legal standards • Leads on the coordination of engineering services • Takes a holistic view in the selection and application of engineering concepts and solutions Role Requirements You will need to possess the following professional and technical expertise: • BSc/BEng or degree in appropriate engineering discipline or have sufficient equivalent experience • MCIBSE/MIEE or HNC/HND plus appropriate experience or equivalent • Working towards Chartered Eng status • Significant experience of specification design for several building types • Sound knowledge of key Health and Safety issues and legislation • Knowledge of MS Office applications word, excel etc • Ability to use IT based calculation and spreadsheet software • Good understanding of BS standards/ UK Regulations/Codes • Ability to prioritise own workload • Ability to work to deadlines • Managerial skills • Presentation skills • Support the delivery of projects in accordance with the expectations of the Project Delivery Process from a Project Management, Financial Management, QA/QC and Technical Review perspective.
2nd Line Service Desk Engineer Lincolnshire Contract Personnel are looking for an experienced 2nd Line Service Desk Engineer for our well-established client based in Lincolnshire How does the day-to-day look? Client support - Serve as the main point of contact for clients, managing and resolving support tickets and queries promptly Client relation - Build and maintain strong relationships with clients to ensure high levels of client satisfaction and retention Assist with client meetings onsite and remote, project coordination and implementation, complaint handling and supporting relationships Documentation - Maintain accurate records for client interactions, support tickets and resolutions. Provide regular reports on client support activities Continuous improvement - Identify opportunities for process improvements and contribute to the development of best practices in client support Pod development - Present ideas to develop pod operations with the view of improving client experience Scheduling - Ensure the scheduling queue is checked daily and actioned and the installation manuals and tech specs are added to the installation tickets You will have: Have a full UK licence and own vehicle Up to date Microsoft certifications Windows Desktop support, Server support and maintenance Active Directory administration Group policy administration Microsoft 365 and Microsoft Azure support and maintenance Microsoft Endpoint Manager VMware vSphere and Horizon Network support on routers, switches, firewalls and other networked devices Software support for end-user applications PowerShell Schedule: Monday to Friday - 8:30am 17:00pm, hybrid work available Salary: £25.000 £35.000 DOE About Contract Personnel: Contract Personnel are one of East Anglia s longest standing, leading, independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment
Apr 25, 2025
Full time
2nd Line Service Desk Engineer Lincolnshire Contract Personnel are looking for an experienced 2nd Line Service Desk Engineer for our well-established client based in Lincolnshire How does the day-to-day look? Client support - Serve as the main point of contact for clients, managing and resolving support tickets and queries promptly Client relation - Build and maintain strong relationships with clients to ensure high levels of client satisfaction and retention Assist with client meetings onsite and remote, project coordination and implementation, complaint handling and supporting relationships Documentation - Maintain accurate records for client interactions, support tickets and resolutions. Provide regular reports on client support activities Continuous improvement - Identify opportunities for process improvements and contribute to the development of best practices in client support Pod development - Present ideas to develop pod operations with the view of improving client experience Scheduling - Ensure the scheduling queue is checked daily and actioned and the installation manuals and tech specs are added to the installation tickets You will have: Have a full UK licence and own vehicle Up to date Microsoft certifications Windows Desktop support, Server support and maintenance Active Directory administration Group policy administration Microsoft 365 and Microsoft Azure support and maintenance Microsoft Endpoint Manager VMware vSphere and Horizon Network support on routers, switches, firewalls and other networked devices Software support for end-user applications PowerShell Schedule: Monday to Friday - 8:30am 17:00pm, hybrid work available Salary: £25.000 £35.000 DOE About Contract Personnel: Contract Personnel are one of East Anglia s longest standing, leading, independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment
Big Red Recruitment Midlands Limited
Nottingham, Nottinghamshire
Software Development Manager £70k - £85k (12-month FTC) Hybrid Nottingham You want to be part of a dynamic and innovative fintech company that is revolutionising the financial industry through cutting-edge technology. The team is dedicated to developing robust, user-friendly applications that are transforming the way organisations manage their finances. Role: Software Development Manager Salary: £70k - £85k (12-month FTC) Location: Hybrid Nottingham Perks: 25 days hols + bank holidays Private health, pension, home internet contrib, team incentives What you ll do: Own the roadmap & keep delivery on track Bridge tech teams and execs Drive agile delivery & performance Spot blockers early, resolve fast Foster a high-performing, accountable team What you ll need: Solid understanding of modern software (think PHP, TypeScript, Angular) Proven leadership in dev/test teams Strong communication & organisational skills Experience reporting risks, progress, and milestone Experience in regulated sectors (finance, utilities, etc.) Ready to lead a high-impact team and shape meaningful digital solutions? Let s talk. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Apr 25, 2025
Full time
Software Development Manager £70k - £85k (12-month FTC) Hybrid Nottingham You want to be part of a dynamic and innovative fintech company that is revolutionising the financial industry through cutting-edge technology. The team is dedicated to developing robust, user-friendly applications that are transforming the way organisations manage their finances. Role: Software Development Manager Salary: £70k - £85k (12-month FTC) Location: Hybrid Nottingham Perks: 25 days hols + bank holidays Private health, pension, home internet contrib, team incentives What you ll do: Own the roadmap & keep delivery on track Bridge tech teams and execs Drive agile delivery & performance Spot blockers early, resolve fast Foster a high-performing, accountable team What you ll need: Solid understanding of modern software (think PHP, TypeScript, Angular) Proven leadership in dev/test teams Strong communication & organisational skills Experience reporting risks, progress, and milestone Experience in regulated sectors (finance, utilities, etc.) Ready to lead a high-impact team and shape meaningful digital solutions? Let s talk. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Building Strong Partnerships and Driving Customer Adoption As a Cisco Vendor Customer Success Manager, you will be mainly aligned to Cisco. In this role, you will have a solid understanding of the core architectures of Cisco and be well versed with pipeline/forecasting and supporting sales opportunities. As a Cisco Vendor Customer Success Manager, you'll be responsible for: Engaging with customers to identify business requirements and define a Customer Success Plan Introducing and onboarding customers into Vendor programs and agreement portals Conducting regular Customer Quarterly Business Reviews to provide insights and support Proactively seeking expansion opportunities and driving efficiencies in Customer Experience processes Providing regular communication to customers about program updates and changes Supporting and improving NPS and Customer Satisfaction scores through feedback groups We'd love you to have Strong influencing skills and ability to articulate, with excellent communication and relationship-building skills Proactivity to integrate and work effectively with various teams at Softcat Ability to work on their own as well as part of the team Willingness to travel across all Softcat Sales offices and manage travel and time effectively Prior experience of working within Tech sector is preferred Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Birmingham, Bristol, Leeds, Manchester, Marlow, South Coast We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include: Pension Share incentive plan Life Assurance Holiday Two days extra holiday on top of your usual entitlement on your birthday and at Christmas Trips Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year incentive trips to places all over the world Vouchers Technology vouchers, activity passes, restaurant discount card Partner/family Benefits Option to add your partner/family to some of the benefits Access to Perklife, our dedicated portal for all perks and flexible benefits Maternity, Paternity and Adoption support Two days extra holiday on top of your usual entitlement on your birthday and at Christmas
Apr 25, 2025
Full time
Would you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments. Success. The Softcat Way. There's a uniqueness to Softcat - what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Building Strong Partnerships and Driving Customer Adoption As a Cisco Vendor Customer Success Manager, you will be mainly aligned to Cisco. In this role, you will have a solid understanding of the core architectures of Cisco and be well versed with pipeline/forecasting and supporting sales opportunities. As a Cisco Vendor Customer Success Manager, you'll be responsible for: Engaging with customers to identify business requirements and define a Customer Success Plan Introducing and onboarding customers into Vendor programs and agreement portals Conducting regular Customer Quarterly Business Reviews to provide insights and support Proactively seeking expansion opportunities and driving efficiencies in Customer Experience processes Providing regular communication to customers about program updates and changes Supporting and improving NPS and Customer Satisfaction scores through feedback groups We'd love you to have Strong influencing skills and ability to articulate, with excellent communication and relationship-building skills Proactivity to integrate and work effectively with various teams at Softcat Ability to work on their own as well as part of the team Willingness to travel across all Softcat Sales offices and manage travel and time effectively Prior experience of working within Tech sector is preferred Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 3 days in the office and 2 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Birmingham, Bristol, Leeds, Manchester, Marlow, South Coast We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include: Pension Share incentive plan Life Assurance Holiday Two days extra holiday on top of your usual entitlement on your birthday and at Christmas Trips Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year incentive trips to places all over the world Vouchers Technology vouchers, activity passes, restaurant discount card Partner/family Benefits Option to add your partner/family to some of the benefits Access to Perklife, our dedicated portal for all perks and flexible benefits Maternity, Paternity and Adoption support Two days extra holiday on top of your usual entitlement on your birthday and at Christmas
We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. Pure Storage is seeking a Customer Success Manager (CSM) to drive and lead our customers to successfully adopt and utilize Portworx products by developing and executing tailored Customer Success Plans, crafting and delivering Quarterly Business Reviews, understanding your customers' business needs, technical priorities and proactively addressing potential issues to maximize customer value and drive ongoing business growth within your assigned book of business. You will act as an advocate and trusted advisor for the customer within Portworx/Pure Storage by communicating customer feedback to internal teams to improve our product and service offerings. Portworx believes in a collaborative, team-first culture where the mindset of aggressive ownership and accountability powers our ethos of innovation and underscores our core mentality of Work Hard, Play Hard. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships with customer product and sponsorship stakeholders for your assigned accounts. Act as a trusted advisor to a portfolio of enterprise customers, ensuring their success with Portworx's software solutions. Proactively manage the customer lifecycle, including onboarding, adoption, renewal, and expansion. Success Plan Development: Create success plans that enable customer initiatives and measurable business objectives. Regularly report your progress to internal and external stakeholders. Quarterly Business Reviews: Conduct regular business reviews to discuss key performance indicators, challenges, and growth opportunities. Technical Expertise: Serve as the primary contact for customer inquiries, troubleshooting, and issue escalations. Proactive Engagement: Track and analyze customer adoption/usage metrics to identify trends and opportunities for usage and expansion of use cases. Voice of the Customer: Collaborate with internal teams (e.g. Sales, Product, Support) to address and project manage customer needs and drive solutions. Partner with Sales to identify upsell and cross-sell opportunities. Provide insights to Product teams based on customer feedback and feature requests. Renewal and Expansion: Identify and mitigate potential churn risks, escalating when necessary. Identify and advocate for mutually beneficial opportunities for expansion, cross-sell, and upsell by demonstrating ROI and alignment with customer priorities. Ownership Mindset & Executive Sponsorship Focus: Begin understanding the strategic goals of customer organizations and identify opportunities to align the company's offerings. Take the initiative to support senior team members in fostering relationships with customer executives by preparing insights, reports, and actionable recommendations. Customer Travel: Willingness and ability to travel up to 40% (occasionally on short notice). Experience You Bring: Previous experience in customer-facing roles, such as customer success, technical account management, professional services, support, or account management, preferably in Cloud computing, containerization, virtualization, or application deployment. 2 to 5 years of demonstrated success and experience in customer-facing roles. Previous experience with Salesforce and Gainsight. Excellent communication, presentation, and interpersonal skills to build rapport with customers at various levels. Empathy and a customer-first mindset. Problem-solving aptitude with great attention to detail. Eagerness to learn and adapt to new technologies and processes. Preferred Skills & Qualifications: Good technical knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, and Azure. Knowledge and hands-on experience in cloud deployments. Deep (and technical) understanding of data center infrastructure - virtualization, compute, storage, networking, converged infrastructure, distributed file systems, DR/HA, security - and workloads such as VDI and enterprise apps. Project Management and/or service delivery qualifications (such as PRINCE2 or ITIL). Bachelor's Degree in Computer Science, Engineering or related field, or equivalent technical experience is required. NOTE: We are primarily an in-office environment and therefore, you will be expected to work from the Chicago or New York office in compliance with Pure's policies, unless you are on PTO, work travel, or other approved leave. Nice to have: Professional knowledge of French. WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at if you're invited to an interview. WHERE DIFFERENCES FUEL INNOVATION: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion, and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story. Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don't match all of the role criteria. If you think you can do the job and feel you're a good match, please apply.
Apr 25, 2025
Full time
We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. Pure Storage is seeking a Customer Success Manager (CSM) to drive and lead our customers to successfully adopt and utilize Portworx products by developing and executing tailored Customer Success Plans, crafting and delivering Quarterly Business Reviews, understanding your customers' business needs, technical priorities and proactively addressing potential issues to maximize customer value and drive ongoing business growth within your assigned book of business. You will act as an advocate and trusted advisor for the customer within Portworx/Pure Storage by communicating customer feedback to internal teams to improve our product and service offerings. Portworx believes in a collaborative, team-first culture where the mindset of aggressive ownership and accountability powers our ethos of innovation and underscores our core mentality of Work Hard, Play Hard. Key Responsibilities: Customer Relationship Management: Build and maintain strong relationships with customer product and sponsorship stakeholders for your assigned accounts. Act as a trusted advisor to a portfolio of enterprise customers, ensuring their success with Portworx's software solutions. Proactively manage the customer lifecycle, including onboarding, adoption, renewal, and expansion. Success Plan Development: Create success plans that enable customer initiatives and measurable business objectives. Regularly report your progress to internal and external stakeholders. Quarterly Business Reviews: Conduct regular business reviews to discuss key performance indicators, challenges, and growth opportunities. Technical Expertise: Serve as the primary contact for customer inquiries, troubleshooting, and issue escalations. Proactive Engagement: Track and analyze customer adoption/usage metrics to identify trends and opportunities for usage and expansion of use cases. Voice of the Customer: Collaborate with internal teams (e.g. Sales, Product, Support) to address and project manage customer needs and drive solutions. Partner with Sales to identify upsell and cross-sell opportunities. Provide insights to Product teams based on customer feedback and feature requests. Renewal and Expansion: Identify and mitigate potential churn risks, escalating when necessary. Identify and advocate for mutually beneficial opportunities for expansion, cross-sell, and upsell by demonstrating ROI and alignment with customer priorities. Ownership Mindset & Executive Sponsorship Focus: Begin understanding the strategic goals of customer organizations and identify opportunities to align the company's offerings. Take the initiative to support senior team members in fostering relationships with customer executives by preparing insights, reports, and actionable recommendations. Customer Travel: Willingness and ability to travel up to 40% (occasionally on short notice). Experience You Bring: Previous experience in customer-facing roles, such as customer success, technical account management, professional services, support, or account management, preferably in Cloud computing, containerization, virtualization, or application deployment. 2 to 5 years of demonstrated success and experience in customer-facing roles. Previous experience with Salesforce and Gainsight. Excellent communication, presentation, and interpersonal skills to build rapport with customers at various levels. Empathy and a customer-first mindset. Problem-solving aptitude with great attention to detail. Eagerness to learn and adapt to new technologies and processes. Preferred Skills & Qualifications: Good technical knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, and Azure. Knowledge and hands-on experience in cloud deployments. Deep (and technical) understanding of data center infrastructure - virtualization, compute, storage, networking, converged infrastructure, distributed file systems, DR/HA, security - and workloads such as VDI and enterprise apps. Project Management and/or service delivery qualifications (such as PRINCE2 or ITIL). Bachelor's Degree in Computer Science, Engineering or related field, or equivalent technical experience is required. NOTE: We are primarily an in-office environment and therefore, you will be expected to work from the Chicago or New York office in compliance with Pure's policies, unless you are on PTO, work travel, or other approved leave. Nice to have: Professional knowledge of French. WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at if you're invited to an interview. WHERE DIFFERENCES FUEL INNOVATION: We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion, and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story. Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don't match all of the role criteria. If you think you can do the job and feel you're a good match, please apply.
About the Role Validity is looking for a Customer Success Manager to join our team in London! The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and helping them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solving customer issues. Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is a hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in English and French. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires working closely with the other CSMs to manage the incoming customer enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly. Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedule quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - work to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time. Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified. Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers. This is a hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge office location. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills. Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in English and French. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience. Email Deliverability experience would be a plus. Previous knowledge or experience in CRM or SaaS is a plus. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Tampa, Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Apr 25, 2025
Full time
About the Role Validity is looking for a Customer Success Manager to join our team in London! The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and helping them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solving customer issues. Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is a hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in English and French. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires working closely with the other CSMs to manage the incoming customer enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly. Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedule quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - work to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time. Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified. Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers. This is a hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge office location. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills. Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in English and French. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience. Email Deliverability experience would be a plus. Previous knowledge or experience in CRM or SaaS is a plus. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Tampa, Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager! What you will do As a Customer Success Manager, you will: Develop strong customer relationships and serve as the primary point of contact between clients and our business. Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One. Provide training and demonstrations to help customers maximize the value of FBO One. Assist the sales team by supporting lead generation, managing sales opportunities, and conducting product demonstrations. Facilitate smooth transitions for new customers from sales to active users. Identify customer needs and proactively offer solutions to enhance satisfaction and retention. Address customer concerns, coordinating with internal teams to resolve issues promptly. Collect and share customer feedback to align with product, sales, and marketing strategies. Monitor customer health and satisfaction, providing reports and insights to internal stakeholders. Represent FBO One at industry trade shows and events to enhance brand presence. Who You Are We are seeking a candidate who: Has proven experience (3+ years) in a Customer Success Manager or similar role, preferably in SaaS or aviation. Demonstrates strong problem-solving and interpersonal skills, with the ability to manage stressful situations effectively. Has direct experience in FBO operations, ground handling, or aviation-related roles, with a solid understanding of industry challenges. Is tech-savvy and has experience with FBO software or aviation-related systems such as CRM, maintenance, or accounting tools. A start-up mentality with the ability to thrive in a fast-paced, dynamic environment is crucial, as is a curious and experimental mindset, always seeking ways to improve. Possesses excellent communication skills, both written and verbal, in English. Can build and sustain long-term customer relationships based on trust and collaboration. Holds a degree in business, communications, or a related field (preferred). Is open to occasional travel within the UK and internationally. What We Offer A flexible, remote working environment. A supportive, flat team structure valuing innovation and collaboration. Opportunities to grow and develop in the aviation technology sector. Engagement in meaningful assignments that make a global impact. About Us: Amsterdam Software provides FBO One, the leading global solution for aircraft handling and fuel management. Trusted by airport operators at over 150 locations worldwide, our service ensures seamless, secure, and 24/7 operational effectiveness. We are a small but dynamic team, distributed globally, and take pride in fostering a collaborative, innovative, and relaxed work environment. Amsterdam Software is an equal-opportunity employer, seeking candidates based solely on their qualifications and enthusiasm for delivering excellence. Join us in shaping the future of aviation technology. Apply now to take your career to new heights!
Apr 25, 2025
Full time
Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager! What you will do As a Customer Success Manager, you will: Develop strong customer relationships and serve as the primary point of contact between clients and our business. Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One. Provide training and demonstrations to help customers maximize the value of FBO One. Assist the sales team by supporting lead generation, managing sales opportunities, and conducting product demonstrations. Facilitate smooth transitions for new customers from sales to active users. Identify customer needs and proactively offer solutions to enhance satisfaction and retention. Address customer concerns, coordinating with internal teams to resolve issues promptly. Collect and share customer feedback to align with product, sales, and marketing strategies. Monitor customer health and satisfaction, providing reports and insights to internal stakeholders. Represent FBO One at industry trade shows and events to enhance brand presence. Who You Are We are seeking a candidate who: Has proven experience (3+ years) in a Customer Success Manager or similar role, preferably in SaaS or aviation. Demonstrates strong problem-solving and interpersonal skills, with the ability to manage stressful situations effectively. Has direct experience in FBO operations, ground handling, or aviation-related roles, with a solid understanding of industry challenges. Is tech-savvy and has experience with FBO software or aviation-related systems such as CRM, maintenance, or accounting tools. A start-up mentality with the ability to thrive in a fast-paced, dynamic environment is crucial, as is a curious and experimental mindset, always seeking ways to improve. Possesses excellent communication skills, both written and verbal, in English. Can build and sustain long-term customer relationships based on trust and collaboration. Holds a degree in business, communications, or a related field (preferred). Is open to occasional travel within the UK and internationally. What We Offer A flexible, remote working environment. A supportive, flat team structure valuing innovation and collaboration. Opportunities to grow and develop in the aviation technology sector. Engagement in meaningful assignments that make a global impact. About Us: Amsterdam Software provides FBO One, the leading global solution for aircraft handling and fuel management. Trusted by airport operators at over 150 locations worldwide, our service ensures seamless, secure, and 24/7 operational effectiveness. We are a small but dynamic team, distributed globally, and take pride in fostering a collaborative, innovative, and relaxed work environment. Amsterdam Software is an equal-opportunity employer, seeking candidates based solely on their qualifications and enthusiasm for delivering excellence. Join us in shaping the future of aviation technology. Apply now to take your career to new heights!
Be the dedicated product specialist for our customers as they begin their journey with our game-changing software! If you join us, you'll be helping to improve the property industry for everyone by introducing our game-changing CRM to estate agents up and down the country, enabling them to deliver incredible customer experiences while supercharging their teams. Over the past four years, we've been working on Street.co.uk - our groundbreaking product that's putting transparency, user experience and beautiful design at the heart of our industry. You'll be the go-to for our new clients as they begin their journey using our CRM platform, constantly going above and beyond for our customers and helping them find their way around the system. If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you'd fit right in! A bit about the job. Immersing yourself in the company and building knowledge of our evolving product Ensuring feedback flows from Customer Success to the relevant business and product teams Supporting our clients to achieve great results with Street.co.uk; from on-boarding new clients to proactively ensuring existing clients are getting the most out of the software Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customer Implementing creative solutions to proactively resolve potential issues for customers Providing exceptional technical support via phone and email to Street clients Up-selling additional products to existing clients A bit about you. You'll have an Estate Agency background You are passionate about providing an excellent customer experience You have excellent written and verbal communication skills (fluency in written and spoken English) You're dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth You're highly organised with exceptional attention to detail You have strong IT-literacy You're keen to transition into a tech environment that strives to improve the property industry You have a strong interest in technology and the enthusiasm to quickly learn new products and features Benefits. Hybrid-working - you can work from home up to 2 days per week Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!) Joining a culture that supports your development and encourages growth £500 yearly L&D budget for your career development Your birthday on us - we pay, you stay away 'Give something back' - 2 paid days volunteering on us Enhanced maternity, paternity & adoption pay Joining a new team in an exciting business with huge ambition Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day A chance to work on cutting-edge technology Comfortable, relaxed office space - office dogs welcome! Fully stocked fridge and beers (or an alternative) on us every Friday afternoon Company and team off-sites, events and happy hours Up to £27,000 base and an OTE of up to £35k. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know. We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified. Hiring Particulars. We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!
Apr 25, 2025
Full time
Be the dedicated product specialist for our customers as they begin their journey with our game-changing software! If you join us, you'll be helping to improve the property industry for everyone by introducing our game-changing CRM to estate agents up and down the country, enabling them to deliver incredible customer experiences while supercharging their teams. Over the past four years, we've been working on Street.co.uk - our groundbreaking product that's putting transparency, user experience and beautiful design at the heart of our industry. You'll be the go-to for our new clients as they begin their journey using our CRM platform, constantly going above and beyond for our customers and helping them find their way around the system. If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you'd fit right in! A bit about the job. Immersing yourself in the company and building knowledge of our evolving product Ensuring feedback flows from Customer Success to the relevant business and product teams Supporting our clients to achieve great results with Street.co.uk; from on-boarding new clients to proactively ensuring existing clients are getting the most out of the software Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customer Implementing creative solutions to proactively resolve potential issues for customers Providing exceptional technical support via phone and email to Street clients Up-selling additional products to existing clients A bit about you. You'll have an Estate Agency background You are passionate about providing an excellent customer experience You have excellent written and verbal communication skills (fluency in written and spoken English) You're dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth You're highly organised with exceptional attention to detail You have strong IT-literacy You're keen to transition into a tech environment that strives to improve the property industry You have a strong interest in technology and the enthusiasm to quickly learn new products and features Benefits. Hybrid-working - you can work from home up to 2 days per week Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!) Joining a culture that supports your development and encourages growth £500 yearly L&D budget for your career development Your birthday on us - we pay, you stay away 'Give something back' - 2 paid days volunteering on us Enhanced maternity, paternity & adoption pay Joining a new team in an exciting business with huge ambition Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day A chance to work on cutting-edge technology Comfortable, relaxed office space - office dogs welcome! Fully stocked fridge and beers (or an alternative) on us every Friday afternoon Company and team off-sites, events and happy hours Up to £27,000 base and an OTE of up to £35k. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know. We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified. Hiring Particulars. We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!
Overview Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe. This role is for a Systems Engineering Delivery Manager to lead multiple future capability projects. 3 days P/W onsite required. Responsibilities The Systems Engineering Delivery Manager is responsible for: Leadership & Governance of multiple multi-functional teams Keeping the project on budget and budget control Mitigation / management of risks to lowest level possible Managing and owning the engineering resources Managing plans against progress / milestones Look for potential opportunities to benefit the projects Ensuring the technical and engineering aspects of the projects are delivered appropriately You'll have a proven track record of actively leading successful project delivery on a diverse range of diverse, complex technology focused projects. Looking to make the next move in your career, your passion for keeping up with the latest technological innovation inspires multi-disciplinary teams to successfully conceive, create and implement solutions for clients. With experience in a client facing role, you'll possess excellent communication, presentation and problem-solving skills. You'll also be an accomplished subject matter expert within your profession, demonstrating a broad range of experience, including some of the following skill areas: Planning and estimating Design and Analytical analysis Resource Management Capability development Project and Commercial Management Commercial Management Qualifications A HNC / HND / FD or Bachelor's degree in an engineering subject Essential skills Engineering Management Project Management understanding (Critical path control, Risk understanding) Worked as an engineer on either Hardware, Software or Systems engineering. Full knowledge of 'V' lifecycle Leadership & Management Excellent communication skills at all levels Stakeholder Management Resource and Integrated Business Planning Desired skills Anti-Submarine Warfare (Above & below surface) and Mine Countermeasures experience. In Service and Future Defence background. MOD experience Experience Engineering Management, (Problem solving, Systems Engineering (MBSE is desirable) Leadership & Management Resource and Integrated Business Planning Marine / Air defence projects desirable What do I need before I apply SC clearance already in place Benefits Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses Competitive company benefits Always working as one team, our people are not afraid to think big and challenge the status quo As a Disability Confident Committed Employer we have committed to: Ensure our recruitment process is inclusive and accessible Communicating and promoting vacancies Offering an interview to disabled people who meet the minimum criteria for the job Anticipating and providing reasonable adjustments as required Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people "We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age". We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive
Apr 25, 2025
Full time
Overview Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe. This role is for a Systems Engineering Delivery Manager to lead multiple future capability projects. 3 days P/W onsite required. Responsibilities The Systems Engineering Delivery Manager is responsible for: Leadership & Governance of multiple multi-functional teams Keeping the project on budget and budget control Mitigation / management of risks to lowest level possible Managing and owning the engineering resources Managing plans against progress / milestones Look for potential opportunities to benefit the projects Ensuring the technical and engineering aspects of the projects are delivered appropriately You'll have a proven track record of actively leading successful project delivery on a diverse range of diverse, complex technology focused projects. Looking to make the next move in your career, your passion for keeping up with the latest technological innovation inspires multi-disciplinary teams to successfully conceive, create and implement solutions for clients. With experience in a client facing role, you'll possess excellent communication, presentation and problem-solving skills. You'll also be an accomplished subject matter expert within your profession, demonstrating a broad range of experience, including some of the following skill areas: Planning and estimating Design and Analytical analysis Resource Management Capability development Project and Commercial Management Commercial Management Qualifications A HNC / HND / FD or Bachelor's degree in an engineering subject Essential skills Engineering Management Project Management understanding (Critical path control, Risk understanding) Worked as an engineer on either Hardware, Software or Systems engineering. Full knowledge of 'V' lifecycle Leadership & Management Excellent communication skills at all levels Stakeholder Management Resource and Integrated Business Planning Desired skills Anti-Submarine Warfare (Above & below surface) and Mine Countermeasures experience. In Service and Future Defence background. MOD experience Experience Engineering Management, (Problem solving, Systems Engineering (MBSE is desirable) Leadership & Management Resource and Integrated Business Planning Marine / Air defence projects desirable What do I need before I apply SC clearance already in place Benefits Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses Competitive company benefits Always working as one team, our people are not afraid to think big and challenge the status quo As a Disability Confident Committed Employer we have committed to: Ensure our recruitment process is inclusive and accessible Communicating and promoting vacancies Offering an interview to disabled people who meet the minimum criteria for the job Anticipating and providing reasonable adjustments as required Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people "We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age". We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive
Senior Manager, Technology Delivery Lead, Insurance Technology, FS Location: London Other locations: Primary Location Only Date: 21 Mar 2025 Requisition ID: Our UK Insurance Technology practice empowers some of the biggest Insurance clients to solve their most complex business problems and transform their organisations through embedding the latest technology in their organisation. You'll have the amazing opportunity to collaborate alongside a vibrant, experienced team of Analysts, Developers, UX Designers and Architects in the Insurance business. We want you to learn how to deliver compelling technology-based builds and solution implementations from the team. Alongside your career development with us, you will gain exposure to some of the biggest and best Insurance companies in the world and find out why our clients value our insights and experience. The opportunity As part of the EY Insurance Technology practice, you will have the opportunity to work across a portfolio of engagements that will challenge you in areas such as Insurance Core Technology implementations, applying Blockchain technology to insurance, Mobile & Portals and Cloud Capabilities. Our EMEIA focus means that our team has a footprint that spans several geographies in Europe and continued investment in our practice has grown the team 30% year-on-year. We are looking for enthusiastic individuals with an Agile mindset, business problem solving skills, industry knowledge of Insurance and/or Management and Technology Consulting practices to supplement our strong capabilities and fuel our continued growth. Your key responsibilities Demonstrating knowledge and experience in one or more market areas and technical skills (i.e. Policy, Billing and Claims in General Insurance or Life Insurance) Demonstrating knowledge and experience of designing and planning the implementation of new systems and technology to address business requirements Demonstrating knowledge and experience of configuring technology packages Demonstrating knowledge and experience in using tools for application development including tools for coding, testing, debugging, documenting, reviewing and reconfiguring Experience of development and operations (DevOps) practices for software configuration, integration and deployment to various platforms and operating environments. Ability to understand how merging development, quality assurance, and operations (deployment and integration) into a single, continuous set of processes improves agile delivery Demonstrating knowledge and experience to develop specific solutions to facilitate and optimize the integration of various technology components, interoperability of systems and their interfaces. Ability to integrate various architectural components such as networks, servers, system platforms and interfaces Leading Scrum teams / workstreams as part of large technology programme agile delivery in a cross countries model Managing end-to-end project delivery through effective project management, within agreed financial and time constraints Building long term trusted advisor relationships with our clients Work closely with clients to understand their fundamental business challenges and bring our experience of Insurance and Technology to enable them to transform their business Bringing insight, perspective and your experiences to clients in the insurance sector Skills and attributes for success Solution architecture; Large scale programme delivery (e.g. agile and waterfall) Technology package implementation (i.e. Guidewire, Fadata, Duckcreek, etc.) Target Operating Model; Process Automation, BPM and Digital Platforms, e.g. Pega, Mobile, Portals IT Strategy: Leading and developing a team Ability to engage with stakeholders and manage cross functional projects Ability to manage multiple stakeholder communities with varying levels of experience Intellectual strength / flexibility to rapidly understand complex problems and rationalise these into a workable solution which can then be delivered Experience of developing propositions that are current and relevant to our clients Ability to develop and deliver high quality output against stated project objectives and meet tight deadlines High level of drive, commitment to achieving solutions, and ability to work under pressure Team player and leader who openly supports, encourages and shares knowledge with colleagues Working knowledge of the different SDLC and Agile project management methods such as SAFe, Scrum, Kanban and Scrumban Strong understanding of the insurance value chain or a part of it (from distribution and customer management through to administration - servicing, underwriting & claims management) To qualify for the role you must have Experience in Insurance gained through a top tier consultancy, a specialist financial services consultancy and/or a top tier insurer Experience of working on large technology implementations from a business or technical perspective with knowledge of requirements gathering and process definition Track record of successful delivery on large technology implementations, from business requirements gathering through go-live. Ideally, you'll also have Good appreciation of current market trends and how these are likely to impact key industry players Technical grounding and proven experience developing technical requirements and specifications, including knowledge of software engineering methodologies, reporting tools, modelling and testing What we look for We look for individuals who show the potential to develop strong client relationships. Ability to demonstrate intellectual strength / flexibility to rapidly understand complex problems and rationalise these into a workable solution which can then be delivered Team players who openly support, encourage and share knowledge with colleagues What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you About EY As a global provider of assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. Who we are EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
Apr 25, 2025
Full time
Senior Manager, Technology Delivery Lead, Insurance Technology, FS Location: London Other locations: Primary Location Only Date: 21 Mar 2025 Requisition ID: Our UK Insurance Technology practice empowers some of the biggest Insurance clients to solve their most complex business problems and transform their organisations through embedding the latest technology in their organisation. You'll have the amazing opportunity to collaborate alongside a vibrant, experienced team of Analysts, Developers, UX Designers and Architects in the Insurance business. We want you to learn how to deliver compelling technology-based builds and solution implementations from the team. Alongside your career development with us, you will gain exposure to some of the biggest and best Insurance companies in the world and find out why our clients value our insights and experience. The opportunity As part of the EY Insurance Technology practice, you will have the opportunity to work across a portfolio of engagements that will challenge you in areas such as Insurance Core Technology implementations, applying Blockchain technology to insurance, Mobile & Portals and Cloud Capabilities. Our EMEIA focus means that our team has a footprint that spans several geographies in Europe and continued investment in our practice has grown the team 30% year-on-year. We are looking for enthusiastic individuals with an Agile mindset, business problem solving skills, industry knowledge of Insurance and/or Management and Technology Consulting practices to supplement our strong capabilities and fuel our continued growth. Your key responsibilities Demonstrating knowledge and experience in one or more market areas and technical skills (i.e. Policy, Billing and Claims in General Insurance or Life Insurance) Demonstrating knowledge and experience of designing and planning the implementation of new systems and technology to address business requirements Demonstrating knowledge and experience of configuring technology packages Demonstrating knowledge and experience in using tools for application development including tools for coding, testing, debugging, documenting, reviewing and reconfiguring Experience of development and operations (DevOps) practices for software configuration, integration and deployment to various platforms and operating environments. Ability to understand how merging development, quality assurance, and operations (deployment and integration) into a single, continuous set of processes improves agile delivery Demonstrating knowledge and experience to develop specific solutions to facilitate and optimize the integration of various technology components, interoperability of systems and their interfaces. Ability to integrate various architectural components such as networks, servers, system platforms and interfaces Leading Scrum teams / workstreams as part of large technology programme agile delivery in a cross countries model Managing end-to-end project delivery through effective project management, within agreed financial and time constraints Building long term trusted advisor relationships with our clients Work closely with clients to understand their fundamental business challenges and bring our experience of Insurance and Technology to enable them to transform their business Bringing insight, perspective and your experiences to clients in the insurance sector Skills and attributes for success Solution architecture; Large scale programme delivery (e.g. agile and waterfall) Technology package implementation (i.e. Guidewire, Fadata, Duckcreek, etc.) Target Operating Model; Process Automation, BPM and Digital Platforms, e.g. Pega, Mobile, Portals IT Strategy: Leading and developing a team Ability to engage with stakeholders and manage cross functional projects Ability to manage multiple stakeholder communities with varying levels of experience Intellectual strength / flexibility to rapidly understand complex problems and rationalise these into a workable solution which can then be delivered Experience of developing propositions that are current and relevant to our clients Ability to develop and deliver high quality output against stated project objectives and meet tight deadlines High level of drive, commitment to achieving solutions, and ability to work under pressure Team player and leader who openly supports, encourages and shares knowledge with colleagues Working knowledge of the different SDLC and Agile project management methods such as SAFe, Scrum, Kanban and Scrumban Strong understanding of the insurance value chain or a part of it (from distribution and customer management through to administration - servicing, underwriting & claims management) To qualify for the role you must have Experience in Insurance gained through a top tier consultancy, a specialist financial services consultancy and/or a top tier insurer Experience of working on large technology implementations from a business or technical perspective with knowledge of requirements gathering and process definition Track record of successful delivery on large technology implementations, from business requirements gathering through go-live. Ideally, you'll also have Good appreciation of current market trends and how these are likely to impact key industry players Technical grounding and proven experience developing technical requirements and specifications, including knowledge of software engineering methodologies, reporting tools, modelling and testing What we look for We look for individuals who show the potential to develop strong client relationships. Ability to demonstrate intellectual strength / flexibility to rapidly understand complex problems and rationalise these into a workable solution which can then be delivered Team players who openly support, encourage and share knowledge with colleagues What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you About EY As a global provider of assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. Who we are EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
Employment Tax Associate Director Apply locations Bristol time type Full time posted on Posted Yesterday job requisition id R17291 External Job Description Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons The Employment Tax team at BDO is one of the largest and most diverse in professional services. With a strong focus on quality, the team provides advice to an exciting variety of clients - from FTSE 100 companies to entrepreneurs - on topics including pay and benefits, employment status, and other tax issues. The team is made up of strong players who harness market-leading software to help our clients succeed. We're growing, which means you will too - with plenty of opportunities to enhance your skills, build client relationships and develop your career. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. You'll be someone with: Educated to degree level and/or CTA and/or ACA qualified or equivalent An in-depth, up-to-date knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues particularly income taxes, PAYE/NIC, benefits in kind and CIS Project and staff management experience Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients Experience of dealing with client senior management and success in bids/proposals for new work You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. About Us BDO UK provides tax, audit and assurance, advisory and business outsourcing services. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. Our partners and staff are specialists in their fields and have a proactive, flexible approach to helping clients overcome the challenges they face. We aim to be as innovative and entrepreneurial as our clients. Our approach and expertise are what help us deliver exceptional client service. 95% of our clients would recommend us. We operate from 17 locations across the UK, covering all major business centres. We employ 8,000 people who are encouraged to bring their best selves to work; taking responsibility for their work and their relationships with clients. All our people share core values that underpin both our culture and the value that we bring to our clients. Our values are also reflected in continued focus on ESG. Our firm is distinctive and we want to preserve and build on the strengths of our culture and the characteristics that make us both successful and different. We look for people from all kinds of backgrounds who share these same qualities. BDO LLP is a key member of the BDO global network of public accounting, tax and advisory firms. The firms have representation in 166 countries, with 115,700 people working out of over 1,776 offices worldwide. That's BDO and we are proud to be part of it. Being part of an integrated network of firms across the world provides us with myriad opportunities for success.
Apr 25, 2025
Full time
Employment Tax Associate Director Apply locations Bristol time type Full time posted on Posted Yesterday job requisition id R17291 External Job Description Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons The Employment Tax team at BDO is one of the largest and most diverse in professional services. With a strong focus on quality, the team provides advice to an exciting variety of clients - from FTSE 100 companies to entrepreneurs - on topics including pay and benefits, employment status, and other tax issues. The team is made up of strong players who harness market-leading software to help our clients succeed. We're growing, which means you will too - with plenty of opportunities to enhance your skills, build client relationships and develop your career. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. You'll be someone with: Educated to degree level and/or CTA and/or ACA qualified or equivalent An in-depth, up-to-date knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues particularly income taxes, PAYE/NIC, benefits in kind and CIS Project and staff management experience Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients Experience of dealing with client senior management and success in bids/proposals for new work You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. About Us BDO UK provides tax, audit and assurance, advisory and business outsourcing services. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. Our partners and staff are specialists in their fields and have a proactive, flexible approach to helping clients overcome the challenges they face. We aim to be as innovative and entrepreneurial as our clients. Our approach and expertise are what help us deliver exceptional client service. 95% of our clients would recommend us. We operate from 17 locations across the UK, covering all major business centres. We employ 8,000 people who are encouraged to bring their best selves to work; taking responsibility for their work and their relationships with clients. All our people share core values that underpin both our culture and the value that we bring to our clients. Our values are also reflected in continued focus on ESG. Our firm is distinctive and we want to preserve and build on the strengths of our culture and the characteristics that make us both successful and different. We look for people from all kinds of backgrounds who share these same qualities. BDO LLP is a key member of the BDO global network of public accounting, tax and advisory firms. The firms have representation in 166 countries, with 115,700 people working out of over 1,776 offices worldwide. That's BDO and we are proud to be part of it. Being part of an integrated network of firms across the world provides us with myriad opportunities for success.
You will need to login before you can apply for a job. Sector: Finance and Accounts Role: Consultant Contract Type: Permanent Hours: Full Time About this role About BlackRock Are you a highly motivated professional looking to elevate your career by joining the world's largest asset manager? Would you thrive in an environment that fosters positive relationships and recognizes outstanding performance, working with both internal partners and clients? We know how important it is to feel valued every single day and be recognized for your contribution. At BlackRock, we strive to empower our employees and effectively engage your involvement in our success. With over $8 trillion of assets, we have an outstanding responsibility: our technology and services empower millions of investors to save for retirement, pay for college, and improve their financial well-being. In addition to helping our clients achieve a better financial outcome as an asset manager, BlackRock is an established FinTech with Aladdin being used by some of the largest institutions and investors in the world. We provide comprehensive investment accounting software and services including financial and regulatory reporting. By deploying Aladdin, accounting services are offered as a coordinated solution alongside Aladdin's powerful capabilities to financial institutions globally. 2022 was a record year for Aladdin with over $1.4 billion in revenue, and we're excited to offer this opportunity to join our growing business. Job Purpose / Background BlackRock provides accounting and regulatory data services to clients who have outsourced their accounting function to BlackRock. BlackRock is currently embarked on an exciting program of work to develop our accounting operating platform and to extend asset class coverage. As our business has expanded, we have a requirement for strong implementation skills and accounting knowledge to continue to extend our depth. BlackRock is seeking an Associate/ Analyst to become part of a team that will embrace your skills, eagerness, and passion while giving you the freedom to grow professionally. The successful candidate will be responsible for overseeing key functions of our client support model to implement clients onto our Aladdin accounting platform. The role will focus on developing investment process solutions for new and existing clients alike and be responsible for bringing together the capabilities of other parts of the BlackRock organization as required. Key Responsibilities Develop a thorough knowledge of BlackRock's capabilities, products and services for Investment Accounting clients Drive the execution of project plans for client migrations and implementations with measurable goals, driving consensus and communicating to partners and management throughout Drive systems deployments, portfolio configurations (including char of accounts and relevant accounting elections), initialize accounting positions, review of positions initialized (book values, carry values, market values etc.), exception and breaks analysis and finalizing financial impact Improve our ability to scale migrations and implementation efforts to ensure we can support multiple ongoing efforts concurrently, given our projected sales targets Engage and maintain relationships with key partners across the firm to support business growth, implementation of new clients, and migrations and retention of existing clients Represent BlackRock on cross-functional projects and working groups in support of delivering key business and client objectives Ensure alignment of additional services with our Aladdin Accounting offering but supporting proper product integration in partnership with colleagues across the firm About You 0-4 years of experience in financial services, familiarity with insurance clients a plus Possess a working knowledge in US GAAP/ International GAAP and/or Statutory accounting for investments, including securities, alternatives, mortgage loans, and derivatives Proven ability to work on cross-functional, virtual teams to achieve business goals A pro-active interest in keeping up to date with industry, accounting standards and client product changes Adept at effective communication and forming strong relationships with clients and internal partners Ability to multi-task and balance multiple requests without losing sight of overall business objectives and delivery requirements Ability to leverage new technology to benefit partners Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Apr 25, 2025
Full time
You will need to login before you can apply for a job. Sector: Finance and Accounts Role: Consultant Contract Type: Permanent Hours: Full Time About this role About BlackRock Are you a highly motivated professional looking to elevate your career by joining the world's largest asset manager? Would you thrive in an environment that fosters positive relationships and recognizes outstanding performance, working with both internal partners and clients? We know how important it is to feel valued every single day and be recognized for your contribution. At BlackRock, we strive to empower our employees and effectively engage your involvement in our success. With over $8 trillion of assets, we have an outstanding responsibility: our technology and services empower millions of investors to save for retirement, pay for college, and improve their financial well-being. In addition to helping our clients achieve a better financial outcome as an asset manager, BlackRock is an established FinTech with Aladdin being used by some of the largest institutions and investors in the world. We provide comprehensive investment accounting software and services including financial and regulatory reporting. By deploying Aladdin, accounting services are offered as a coordinated solution alongside Aladdin's powerful capabilities to financial institutions globally. 2022 was a record year for Aladdin with over $1.4 billion in revenue, and we're excited to offer this opportunity to join our growing business. Job Purpose / Background BlackRock provides accounting and regulatory data services to clients who have outsourced their accounting function to BlackRock. BlackRock is currently embarked on an exciting program of work to develop our accounting operating platform and to extend asset class coverage. As our business has expanded, we have a requirement for strong implementation skills and accounting knowledge to continue to extend our depth. BlackRock is seeking an Associate/ Analyst to become part of a team that will embrace your skills, eagerness, and passion while giving you the freedom to grow professionally. The successful candidate will be responsible for overseeing key functions of our client support model to implement clients onto our Aladdin accounting platform. The role will focus on developing investment process solutions for new and existing clients alike and be responsible for bringing together the capabilities of other parts of the BlackRock organization as required. Key Responsibilities Develop a thorough knowledge of BlackRock's capabilities, products and services for Investment Accounting clients Drive the execution of project plans for client migrations and implementations with measurable goals, driving consensus and communicating to partners and management throughout Drive systems deployments, portfolio configurations (including char of accounts and relevant accounting elections), initialize accounting positions, review of positions initialized (book values, carry values, market values etc.), exception and breaks analysis and finalizing financial impact Improve our ability to scale migrations and implementation efforts to ensure we can support multiple ongoing efforts concurrently, given our projected sales targets Engage and maintain relationships with key partners across the firm to support business growth, implementation of new clients, and migrations and retention of existing clients Represent BlackRock on cross-functional projects and working groups in support of delivering key business and client objectives Ensure alignment of additional services with our Aladdin Accounting offering but supporting proper product integration in partnership with colleagues across the firm About You 0-4 years of experience in financial services, familiarity with insurance clients a plus Possess a working knowledge in US GAAP/ International GAAP and/or Statutory accounting for investments, including securities, alternatives, mortgage loans, and derivatives Proven ability to work on cross-functional, virtual teams to achieve business goals A pro-active interest in keeping up to date with industry, accounting standards and client product changes Adept at effective communication and forming strong relationships with clients and internal partners Ability to multi-task and balance multiple requests without losing sight of overall business objectives and delivery requirements Ability to leverage new technology to benefit partners Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.