18 jobs found

Tenancy Support Officer Birmingham Temp to Perm Vacancy. Sociable Working Hours Excellent Pay Rate £16.95 per hour Umbrella Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot: I am currently recruiting for an organisation specialising in support for those who have Homelessness and mental health Support needs their work is certainly well recognised as they continue to expand all over the UK. Having recently expanded upon services within West Midlands they are currently looking for Housing professionals to help contribute to the high-quality service they provide to those in need. Could that be you? Vacancy Brief: Our client is seeking a Tenancy support officer on a temp to perm basis. This vacancy is full-time, 37.5 hours per week. Working Pattern: Monday to Friday 9am-5pm. This vacancy is based in West Bromwich, Birmingham. Candidates will be paid £13.16 PAYE Or £16.95 per hour Umbrella. The role is subject to an enhanced DBS covering Child and Adult workforce. A full UK Driver s License and access to a vehicle preferable and ideally ULEZ compliant. Managing small case load of clients. The Duties & Responsibilities: As a Tenancy Support Officer, you will enable young people to sustain their tenancy and equip them in relation to taking responsibility for their property. Part of your job role will be advocate on behalf of young people on issues such as benefits, housing rights etc. In your job role as a Tenancy Support Officer, you will enable young people to pay their rent and service charge. An important aspect of your role will be to support young people in debt management or where necessary signpost them to specialist agencies to address these issues. As a Tenancy Support Officer, you will be required to empower young people and show how to report repairs, keep property in an acceptable clean manner. Role Experience : Client Groups: Previous experience of working with young people in the following settings/Types of work Youth Work, Probation, Community Work, and Housing. Supporting Young People at risk of Homelessness. Extra Requirement: 2 years experience of Tenancy Support. Housing Management Worker Tenancy Support Officer Floating Housing Support Worker Senior Support Worker Lead Worker Outreach Worker Housing Support Worker Support Worker Floating Support Worker Rough Sleepers Homelessness Housing Homeless Scheme Manager Tenancy Support Worker Tenancy Sustainment Officer Housing Officer Supported Housing Officer Tenancy Support Officer Housing Support Officer Homelessness Prevention Young People Youth Worker Supported Housing Substance Misuse Mental Health Supported Living Housing Jobs Support Worker Vacancies Local Authorities Charities Housing Associations Social Housing Birmingham Wolverhampton West Midlands

Systems and Technology Officer We are seeking a keen Systems and Technology Officer to join a Technology and Data Team and provide first-line support for all technology, systems and devices. Position: Systems and Technology Officer Salary: £39,027 per annum Location: London hybrid, 2 3 days per week office-based Hours: Full time, Permanent Closing Date: 17 May 2025 About the Role As the new Systems and Technology Officer, you ll play a pivotal part in ensuring systems and devices run smoothly and users feel supported and confident. This hybrid role blends systems analysis with IT support, perfect for someone who enjoys solving technical challenges while supporting people. You ll be the first line of support for systems, technology and devices responding to queries, managing tickets and coordinating with the external IT service. You ll also take the operational lead on systems development, including testing, upgrades and configuration. Key responsibilities include: • Provide first-line user support for systems and devices • Provide appropriate onboarding, training and support to users • Manage the technology ticket system, logging, updating and closing tickets in real time • Implement routine system changes and enhancements, including configuration, testing and triage • Coordinate system upgrades, including user acceptance testing (UAT) • Perform defect management, testing, reporting and resolution About You We re looking for someone with strong technical knowledge, a passion for helping others, and a desire to improve systems and services. You will have: • Experience supporting or implementing complex systems (ideally housing management systems such as Civica Cx) • Excellent communication and interpersonal skills • Confidence with Microsoft Windows and Microsoft 365 • Strong problem-solving and time management abilities • A positive, can-do attitude and collaborative approach • The ability to manage change and work independently when needed About the Organisation The organisation manages over 1,400 properties in the London Boroughs of Hackney, Tower Hamlets, Southwark, Redbridge and Barnet, and the Borough of Hertsmere. They have been delivering quality homes for over 100 years and are committed to providing safe, well-maintained properties while creating vibrant communities. Join the team to be part of a forward-thinking organisation that values innovation, inclusivity, and professional growth! Other roles you may have experience of could include: IT Support Technician, Systems Analyst, Technical Support Officer, Application Support Analyst, ICT Officer, Digital Support Officer, Infrastructure Support Officer, Technology Support Advisor, IT Officer, 1st Line Support.

Job Title: Supported Housing Officer Location: Matson, Gloucestershire Salary: £26,000 to £28,000 per annum Job Type : Full-time, Permanent. Hours: 36.5 hours per week. This is on a working rota some weeks may vary in hours and there will be late shifts and weekend shifts. You will be required to work bank holidays. About Elim Housing Association Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing needs and deliver homes that change people's lives'. Elim's aim for its customers is to ensure that the housing and services Elim provide serve as a platform for growth, facilitating all our customers to achieve their aspirations. In this way, we make our homes truly life changing by ensuring that our service has a positive impact long after a person has left Elim accommodation. The Role The role is based at Taylor House in Gloucester, reporting to the Team Leader and part of the Supported Housing department. Taylor House provides accommodation-based support for single people and couples with complex, multiple and high-level support needs, aged 18+. 34 residents are housed in a mixture of self-contained accommodation and rooms with shared facilities. Responsibilities: Establish and maintain trusting relationships with individuals, maintaining regular contact and facilitating a co -produced planned programme of support. Assist individuals to identify and access appropriate move on accommodation Monitor and manage rent accounts, ensuring arrears are addressed in line with organisational procedure Participate in undertaking Health and Safety checks and inspections. Assess the support needs and risks of individuals in line with organisational Support Delivery and Risk Management procedures Promote opportunities and encourage the raising of aspirations of the individuals you support in education, training and employment Deliver welfare benefits and budgeting advice to individuals to ensure their income is maximised and financial resilience and capacity increased Facilitate a workshop that you can lead on with the individuals. Work in partnership with external agencies to facilitate the effective delivery of support Safeguard the welfare vulnerable adults Deliver a diverse and culturally sensitive service, promoting equality of opportunity within all aspects of the role and wider service What you will need to be successful: Experience and understanding of the causes of homelessness and social exclusion for vulnerable parents Experience of delivering tailored support to people in a supported housing environment Knowledge of Psychologically Informed Environments and practice Experience and understanding of housing management issues including rent collection, void management, property maintenance and ASB Experience of working as part of a team, with a strong commitment to joint working and flexible approach Working knowledge of the welfare benefits system Experience of assessing the strengths, support needs and risk of vulnerable people and facilitate a co -produced programme of support Elim colleagues benefit from: 25 days annual holiday rising to 30 days. Access to training and career development through Elim Skills Academy Flexible working Company pension and Life Assurance. Health cash plan, which includes discounts to a wide range of shops and services. Flexible Working How to apply: For more details on the role and to apply please click the APPLY button below to be sent the application form. Closing Date: 5th May 2025 Interview Date: 14th May 2025 We are continuously developing our inclusive, values-driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with experience of; Housing Options Officer, Social Housing Advisor, Homelessness Officer, Housing Needs Officer, Housing Officer, Housing Support Officer, Housing Assistant, Supported Housing Officer, Housing Officer, Housing Services, Customer Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator will be considered for this role.

Are you passionate about providing exceptional housing services and making a positive impact on people's lives? Spirehouse Recruitment is seeking a dedicated and enthusiastic Housing Officer to join a leading Housing Association. This is a fantastic opportunity for a proactive individual to deliver a safe, high-quality, and adaptable service to vulnerable customers across specialist supported housing homes. As a Housing Officer, you will play a crucial role in ensuring the effective management of tenancies, fostering strong relationships with partner agencies, and creating a stable and supportive environment for residents. Spirehouse Recruitment is proud to partner with a Housing Association that values its employees and is dedicated to providing an inclusive and supportive work environment. This is an excellent opportunity to advance your career as a Housing Officer and make a real difference in the community. Key responsibilities of the Housing Officer: Provide a responsive and pro-active tenancy management service, addressing tenant requests and enquiries efficiently. Investigate and resolve tenancy breaches, working collaboratively with other agencies and colleagues to support vulnerable residents and take appropriate enforcement action when necessary. Manage void properties effectively to ensure quick re-let, overseeing pre-let and post-let processes and coordinating necessary repairs. Develop and maintain strong working relationships with internal colleagues and external stakeholders, including care providers, local authorities, health services, and voluntary organisations. Conduct regular property visits, meet with customers and care providers, and proactively address any hazards or risks to ensure resident safety and well-being. The ideal Housing Officer candidate will possess: Experience working in social housing or Care, ideally within a specialist supported setting Excellent IT skills, including proficiency in Word and Excel. Strong verbal and written communication skills with the ability to represent the organisation professionally. A positive, can-do attitude and a commitment to delivering high-quality services. Additional: To secure this post, you must be able to drive and have access to your own vehicle. You will be covering a region in the South-East and although the role is a hybrid post, there is a necessity for travel. Spirehouse Recruitment is an equal opportunities employer.

We are recruiting for several fixed term opportunities until 31 March 2026, with extension possible but not guaranteed. Secondments, and part-time secondments, are very welcome for these roles. Location: Westminster or home-based About us The Local Government Association (LGA) is the national membership body for local authorities. We work on behalf of our member councils to support, promote and improve local government. We are a politically led, cross-party organisation that works on behalf of councils to ensure local government has a strong, credible voice with national government. We influence and set the political agenda on the issues that matter to councils to help them deliver local solutions to national problems. We also provide councils with the tools and resources to respond to challenges present and emerging, and support improvement across the sector. We value diversity and encourage applications from all sections of the community to this high-profile role. About Planning Advisory Service (PAS) The Local Government Association, working in partnership with the Ministry for Housing, Communities and Local Government (MHCLG) and Natural England, is helping councils to improve their planning services. The Planning Advisory Service (PAS) delivers help, advice and training to officers and councillors across England that is designed to help them understand and respond to the Government's reform agenda. PAS has been operating since 2004 and has a well-established reputation for the quality of its work. We work to improve the capacity and capability of local government teams with an ever-expanding selection of skills, experiences and professions. We are a majority home-working team but some of us are based at our office in Westminster. Our work can require regular visits to regions and councils that will sometimes require staying away from home. In line with our funding this role is initially offered as a fixed term post until 31st March 2026 although secondments and part-time workers are very welcome where appropriate. About the role The Principal Consultants are the lead practitioners for PAS projects. Each project needs to be delivered to time and budget whilst meeting the needs of councils and our funders. You must bring expertise within the local government sector. You will have experience of managing successful projects and programmes through to delivery. You will also be keen to broaden your knowledge and experience as you support the PAS team, often working on the newest areas of reform. Experienced, credible and confident you will have excellent analytical, project and communication skills. About you You don't need to be a qualified planner, but you do need to understand the policy context and what the planning system is designed to achieve. It's important that you can work in new policy spaces where lots of the detail does not yet exist. A lot of our work is co-designed with local authority practitioners, so you need to be comfortable leading teams of experienced and senior people. All candidates will benefit from some technical expertise in planning alongside deeper knowledge of a related area like enforcement, development management, planning law, transport planning, ecology, or AI and digital. Applicants will need to be confident working with elected members and officers at all levels of local government. Critically, candidates will need to be creative, innovative, and really want to see the change that they will be helping Councils to deliver. You must have the right to work in the UK, the LGA are unfortunately unable to offer sponsorship visas. Evidence for the right to work in the UK will be requested at the interview stage. To apply If you would like to be considered for the role, please complete the online form and include a supporting statement detailing how you meet the criteria for the role before the closing date. We are specifically assessing candidates against the following criteria: Understanding of Local Government and the LGA's values Understanding of the planning system and the reform agenda Experience of problem solving and working in partnership with a range of stakeholders Experience of improvement and project management Experience of public speaking, report writing, analysis and procurement Bringing relevant skills and knowledge that complement and widen the PAS team's strengths Closing Date: 5pm, Monday 5 May 2025 Interview Date: Thursday 15th and Friday 16th May 2025 in person at 18 Smith Square At the LGA we celebrate diversity and are committed to creating an inclusive environment for all employees where everyone is treated with dignity and respect. Our recruitment decisions are based on fair, open competition, with appointment on merit. The LGA are proud to be awarded a "Disability Confident Leader". If you require a reasonable adjustment, which is a change to the format or conditions of the recruitment process to accommodate any disability-related needs you may have, please contact us via Our benefits LGA annual leave entitlement is 29 days, rising to 31 days after three years' service and to 33 days after five years' service, plus all UK public holidays (pro rata for fixed term and part time contracts). Flexible & agile working - office-based staff are required to work in the LGA's London office two days per week as a minimum, subject to business need and this may vary significantly between different roles and from week to week. Future development - face-to-face and virtual courses are scheduled in line with developmental goals The LGA offers 24/7 access to a free, confidential employee assistance programme managed by Health Assured. This service is also available for Dependants. Family friendly policies For more of LGA's benefits and working with us, please view our webpage Our values & behaviours Our Values and Behaviours are there to give us an understanding of who we are as an organisation and who we want to be. They are a framework to help us understand: how we work with each other how we work with our members and stakeholders our expectations for ourselves and each other Our values are: Collaboration - We value collaboration, to pursue shared goals by encouraging and utilising diverse perspectives and working with internal and external colleagues across the organisation. Inclusion - We value inclusion, where everyone feels valued, understood, and supported to contribute meaningfully. Ambition - We value ambition, reflecting our desire to achieve best possible outcomes for local government, communities, and individuals. Respect - We value respect, to ensure fairness, recognition, and shared accountability.

So what's the role all about? As an Income Assistant you will be first point of contact to our tenants mainly via phone and email, providing support with rent queries and arrears advice, recognising the need for support, and arranging relevant referrals to our support teams. You will also support the Income department with contact to tenants to reduce arrears position by collecting payment and or arranging payment plans in line with Income policies. Housing experience is not essential, but you will need to be passionate about customer service with good communication and negotiation skills. This is a hybrid office/home based role, you would be required to come into the office around 2/3 days per week with the rest being from home. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. Some of the key tasks and responsibilities include: Having a good understanding of the status of all rent accounts in the management area and liaise with the Income officers to reduce debt Supporting the Income Hub achieves agreed performance standards Make outbound calls to tenants to reduce rent arrears Work closely with the Income Officers with the management of the Universal Credit Portal Be responsible for monitoring and collection of all sundry debt accounts Assisting customers with rent and service charge enquiries To be successful in this role, we'd be looking for the following... Passionate about customer service Experience of accurate record keeping and data input Ability to communicate clearly, verbal and written Organised with effective time management skills Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email

Our clients are looking for a IT application Support Officer to work closely with business units in order to support them in the use of applications software; ensuring the configuration of IT Applications meet business process requirements; proactively seeking to identify where efficiencies and improvements can be made and assist in their implementation; help to minimise incidents and problems and develop robust solutions to address them. Key Responsibilities Provide support and guidance for application users to ensure that the business' application systems supported by the IT Team are maintained to the highest possible standard. Examine application functionality and performance and provide information about how it can be improved to assist business units in making the best use of their line of business applications within their processing activities. Working with colleagues across the business to understand new business requirements; Propose and specify technical solutions to meet changing business needs. Identify and document change requirements and information flows to enable the generation of solution proposals and designs. Provide support for application configuration and upgrades. Undertake application incident investigation, problem analysis and resolution for application issues in conjunction with the users and application suppliers. Liaising with external support partners to resolve issues. Implement IT application projects; working with team members and external partners as required. Participate in producing implementation plans, testing regimes, user acceptance and training. Produce and maintain relevant technical support documentation and user training materials. Maintain interfaces, exports and imports, and ensure their smooth running where required. Work in accordance with IT Service Desk procedural guidelines to ensure consistent, high-quality standards for all tasks. Support great teamwork and communication throughout the IT team and wider business to create a positive and professional work environment and deliver excellent services to our colleagues and customers. To carry out any other duties and responsibilities which, within the scope of this post, may be allocated by the IT Manager or authorised representative. To raise relevant purchase orders for authorisation on behalf of the company in accordance with Financial Regulations and Standing Orders by following departmental and organisational procedures. To observe and comply with the organisations financial/fraud management policies/procedures. To adopt a high standard of personal administration skills whilst managing and maintaining records and files so that these can be readily produced for audit purposes. Essential Skills/Experience Confident user of Office software applications, including but not limited to: Microsoft Office 365 application suite, Microsoft SharePoint, Microsoft Teams Experience of data extracts and data manipulation using applications such Excel. Experience of administering and supporting business applications, including but not limited to: Finance Systems HR Systems Experience of technical IT issues and using appropriate language to enable discussions with internal colleagues and external technical specialists. Experience of supplier negotiations, working with and getting the most from software vendors. Design and production of IT requirement specifications and technical documentation. Good communication, facilitation and influencing skills, which can be applied to driving improvement and change. An awareness of customer needs and the commitment to continually improve the service provided. Able to gather and assimilate information with good problem-solving skills able to think ahead and anticipate problems and issues, and design appropriate solutions. Able to communicate complex technical ideas in a straightforward way to both technical experts, and colleagues at all levels within the business. Skilled at active listening, and providing clear and coherent answers. Proven involvement in projects from identifying needs, offering and delivering solutions into a business, working within project management and change control approaches. Credibility to work with and challenge colleagues at different levels within the business and their service delivery processes, while maintaining constructive working relationships. Committed to excellent service delivery and the ability to deliver customer outcomes. Good organisational and prioritisation skills both in regard to own workload and activities required to support the team. Ability to multi-task, handle high workloads in a busy working environment. Excellent team member, who is able to participate, contribute ideas and support fellow colleagues at all times in ensuring a successful operational team. Driven to succeed. Enthusiasm and willingness to learn and develop as technologies evolve. Provides evidence of continuing professional development. Willingness to work flexibly on occasions to get the job done . A customer-centric, positive, can-do attitude. Full UK Driving Licence Desirable Skills/Knowledge Experience of administering and supporting business applications in a Social Housing setting. Experience of Iris Cascade HR systems Experience of Infor SunAccounts finance systems. Has an awareness of SQL and reporting tools such as Microsoft SSRS, PowerBI and Microsoft SQL Server. Project management experience.