Housing Officer North and West Northamptonshire Full time, Temporary Ongoing 24 Hourly Do you want to work in a dynamic role dealing with income, tenancies and housing management? Our client, an organisation based in Northamptonshire is looking for a Housing Officer, to assist in a service providing advice and information to their customers in the local. The role is site based due to visiting clients in your patch. Duties of the Housing Officer role will include, but is not limited to: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Dealing with elements of ASB Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Assisting the property maintenance team with stock condition surveys Undertaking properties viewings Ensuring all activities are within budgetary constraints, including estate services expenditure The successful Housing and Neighbourhoods candidate will have: Experience within a Housing/ Tenancy or Neighbourhoods role Access to a vehicle with business insurance If you believe that you are well-suited to the role of Housing Officer, please apply. For additional information, please contact Ebony Simpson at Sellick Partnership in the Derby Office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 12, 2025
Contractor
Housing Officer North and West Northamptonshire Full time, Temporary Ongoing 24 Hourly Do you want to work in a dynamic role dealing with income, tenancies and housing management? Our client, an organisation based in Northamptonshire is looking for a Housing Officer, to assist in a service providing advice and information to their customers in the local. The role is site based due to visiting clients in your patch. Duties of the Housing Officer role will include, but is not limited to: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Dealing with elements of ASB Undertaking an effective lettings service where needed Supporting the provision of an effective void, repairs and maintenance service Assisting the property maintenance team with stock condition surveys Undertaking properties viewings Ensuring all activities are within budgetary constraints, including estate services expenditure The successful Housing and Neighbourhoods candidate will have: Experience within a Housing/ Tenancy or Neighbourhoods role Access to a vehicle with business insurance If you believe that you are well-suited to the role of Housing Officer, please apply. For additional information, please contact Ebony Simpson at Sellick Partnership in the Derby Office. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Neighbourhood Officer Fixed Term Contract - 6 months 36,000 Manchester Hamilton Woods Associates are currently recruiting for a Neighbourhood Officer to join an organisation based in Manchester. Duties & Responsibilities of the Neighbourhood Officer: Identify and manage low level breaches of tenancy Conduct estate inspections and tenancy visits Liaise with third party agencies including local authorities, police and support services Manage anti-social behaviour Support the provision of an effective void, repairs and maintenance service Essential Requirements of the Neighbourhood Officer: Enhanced DBS Full UK Driving Licence To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
May 12, 2025
Contractor
Neighbourhood Officer Fixed Term Contract - 6 months 36,000 Manchester Hamilton Woods Associates are currently recruiting for a Neighbourhood Officer to join an organisation based in Manchester. Duties & Responsibilities of the Neighbourhood Officer: Identify and manage low level breaches of tenancy Conduct estate inspections and tenancy visits Liaise with third party agencies including local authorities, police and support services Manage anti-social behaviour Support the provision of an effective void, repairs and maintenance service Essential Requirements of the Neighbourhood Officer: Enhanced DBS Full UK Driving Licence To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Neighbourhood Officer Salary - 33,233 - 37 hours Temporary Position Location - Liverpool As a Neighbourhood Officer, you will play a vital role in providing a broad range of housing management services, focusing on all aspects of the tenant and landlord relationship. You will be responsible for managing your designated area of housing stock, ensuring effective tenancy management. Acting as a representative, you will build strong relationships with other teams, external agencies, and residents to maintain clean, safe, and well-managed neighbourhoods. Your duties will include delivering estate inspections, identifying areas for improvement, and addressing any tenancy breaches. You will also be accountable for meeting key performance targets and ensuring the delivery of services aligned with corporate objectives. Manage property and tenancy matters, providing advice on tenancy and estate management. Address issues such as abandoned properties, tenancy fraud, and access failures. Conduct visits including viewings, audits, inspections, and evictions. Monitor neighbourhood data and allocate resources to high-risk areas. Ensure legal, regulatory, and insurance compliance for your portfolio. Manage a case load to promote tenancy sustainment and independent living. Ensure compliance with tenancy conditions and take appropriate action for breaches. Manage ASB cases and escalate when necessary, following company standards. Proactively address neighbourhood issues that affect demand or costs. Contribute to neighbourhood improvements and consultations for vibrant areas. Collaborate with Tenancy Sustainment and Income Teams to maximise results. Key requirements: Experience of managing housing stock or delivering a service to clients Knowledge of housing legislation and ability to research knowledge The ability to negotiate with and influence partners and stakeholders to gain shared business aims Ability to manage professional relationships with tenants including challenging non-compliance and low to medium support needs. Ability to keep accurate up to date records and produce timely reports ASB experince To have a flexible approach to working hours including evenings and some weekends
May 12, 2025
Seasonal
Neighbourhood Officer Salary - 33,233 - 37 hours Temporary Position Location - Liverpool As a Neighbourhood Officer, you will play a vital role in providing a broad range of housing management services, focusing on all aspects of the tenant and landlord relationship. You will be responsible for managing your designated area of housing stock, ensuring effective tenancy management. Acting as a representative, you will build strong relationships with other teams, external agencies, and residents to maintain clean, safe, and well-managed neighbourhoods. Your duties will include delivering estate inspections, identifying areas for improvement, and addressing any tenancy breaches. You will also be accountable for meeting key performance targets and ensuring the delivery of services aligned with corporate objectives. Manage property and tenancy matters, providing advice on tenancy and estate management. Address issues such as abandoned properties, tenancy fraud, and access failures. Conduct visits including viewings, audits, inspections, and evictions. Monitor neighbourhood data and allocate resources to high-risk areas. Ensure legal, regulatory, and insurance compliance for your portfolio. Manage a case load to promote tenancy sustainment and independent living. Ensure compliance with tenancy conditions and take appropriate action for breaches. Manage ASB cases and escalate when necessary, following company standards. Proactively address neighbourhood issues that affect demand or costs. Contribute to neighbourhood improvements and consultations for vibrant areas. Collaborate with Tenancy Sustainment and Income Teams to maximise results. Key requirements: Experience of managing housing stock or delivering a service to clients Knowledge of housing legislation and ability to research knowledge The ability to negotiate with and influence partners and stakeholders to gain shared business aims Ability to manage professional relationships with tenants including challenging non-compliance and low to medium support needs. Ability to keep accurate up to date records and produce timely reports ASB experince To have a flexible approach to working hours including evenings and some weekends
Main purpose of position: The Tenancy Auditor will be required to liaise with residents undertaking basic assessments of social housing properties owned by Luton Borough Council. The post holder will also be responsible for reviewing the tenancy records, auditing who is living in the accommodation compared to our records and other factors such as but not limited to; the condition of property including gardens, assessing if the tenancy conditions are being adhered to, any unauthorised alterations, hoarding, mould, if repairs been reported. As a Tenancy Audit Officer, you will be expected to: visit/work with households in and around Luton Undertake assessments Ensure all findings are reported and noted as necessary Skills and Experience: Demonstrable experience of working with vulnerable individuals and families with complex needs Demonstrable experience of partnership working, liaison and negotiation with external agencies and partners Strong communications skills both written and orally, influencing, negotiating in person and on behalf of individuals and providing advice to aide with. Empowering individuals to resolve their problems Able to problem resolute, critically analyse financial and management information, think outside the box and sell the positives of a property or service in a reassuring and supportive manner Demonstrable knowledge of Housing legislation, Housing Act 1996, parts VI and VII, as amended A good understanding and awareness of housing issues and homelessness issues NVQ level 3 in a relevant vocational relating to Housing or equivalent work experience or training GCSE or equivalent in Maths and English About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
May 10, 2025
Seasonal
Main purpose of position: The Tenancy Auditor will be required to liaise with residents undertaking basic assessments of social housing properties owned by Luton Borough Council. The post holder will also be responsible for reviewing the tenancy records, auditing who is living in the accommodation compared to our records and other factors such as but not limited to; the condition of property including gardens, assessing if the tenancy conditions are being adhered to, any unauthorised alterations, hoarding, mould, if repairs been reported. As a Tenancy Audit Officer, you will be expected to: visit/work with households in and around Luton Undertake assessments Ensure all findings are reported and noted as necessary Skills and Experience: Demonstrable experience of working with vulnerable individuals and families with complex needs Demonstrable experience of partnership working, liaison and negotiation with external agencies and partners Strong communications skills both written and orally, influencing, negotiating in person and on behalf of individuals and providing advice to aide with. Empowering individuals to resolve their problems Able to problem resolute, critically analyse financial and management information, think outside the box and sell the positives of a property or service in a reassuring and supportive manner Demonstrable knowledge of Housing legislation, Housing Act 1996, parts VI and VII, as amended A good understanding and awareness of housing issues and homelessness issues NVQ level 3 in a relevant vocational relating to Housing or equivalent work experience or training GCSE or equivalent in Maths and English About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Harris Hill are excited to be working with a values-driven housing provider to recruit a passionate and proactive Tenancy Services Officer to deliver high-quality tenancy management services across approximately 200 homes in Bromley and SE London. This role is all about building strong relationships with residents, supporting them to sustain their tenancies, and ensuring communities thrive. You'll manage a wide range of housing issues including lettings, income recovery, ASB, and estate inspections working closely with local authority partners and internal teams. Location: Offices in Penge & Bexley Key responsibilities: Deliver a responsive, face-to-face housing service Support residents with complex needs, focusing on tenancy sustainment Manage voids, lettings, arrears, and ASB cases Conduct tenancy audits and property visits Encourage resident involvement and service improvement What we re looking for: Experience in housing management or a similar frontline role A confident, people-focused communicator who can manage complex issues with empathy and professionalism Strong IT and organisational skills A full UK driving licence and access to a vehicle In return, you'll join an organisation that values integrity, ambition, kindness, respect , and collaboration putting residents at the heart of everything they do. Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
May 10, 2025
Full time
Harris Hill are excited to be working with a values-driven housing provider to recruit a passionate and proactive Tenancy Services Officer to deliver high-quality tenancy management services across approximately 200 homes in Bromley and SE London. This role is all about building strong relationships with residents, supporting them to sustain their tenancies, and ensuring communities thrive. You'll manage a wide range of housing issues including lettings, income recovery, ASB, and estate inspections working closely with local authority partners and internal teams. Location: Offices in Penge & Bexley Key responsibilities: Deliver a responsive, face-to-face housing service Support residents with complex needs, focusing on tenancy sustainment Manage voids, lettings, arrears, and ASB cases Conduct tenancy audits and property visits Encourage resident involvement and service improvement What we re looking for: Experience in housing management or a similar frontline role A confident, people-focused communicator who can manage complex issues with empathy and professionalism Strong IT and organisational skills A full UK driving licence and access to a vehicle In return, you'll join an organisation that values integrity, ambition, kindness, respect , and collaboration putting residents at the heart of everything they do. Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Intensive Housing Management Officer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. ABOUT THE ROLE As an Intensive Housing Management Officer (IHMO), you will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. If you re driven to make a meaningful impact, this is the opportunity for you! Havering Complex Needs Pathway: Offers support to 23 residents across 5 services for individuals with low to medium level complex needs. The pathway is designed to support residents and participants in the Havering Borough to reintegrate back into the community and prepare for independent living. This role would be a floating officer based in the Havering borough supporting across the numerous services providing Intensive Housing management support. Shift Pattern: 37.5 hours per week, 9:00AM -17:00PM or 13:00PM - 21:00PM Monday - Sunday, Onsite. Salary: £26,100 WHY YOU WILL LOVE THIS ROLE This role is ideal for someone who thrives in a people-centered environment, enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. What are we looking for? Previous experience and knowledge within a supported housing management setting Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Understanding of the housing and social needs of people with multiple and complex needs What we offer 25 days annual leave, increasing with the length of service Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing Eligibility to register with Blue Light Discount Card Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards ABOUT US Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. ADDITIONAL INFORMATION Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
May 10, 2025
Full time
Intensive Housing Management Officer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. ABOUT THE ROLE As an Intensive Housing Management Officer (IHMO), you will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. If you re driven to make a meaningful impact, this is the opportunity for you! Havering Complex Needs Pathway: Offers support to 23 residents across 5 services for individuals with low to medium level complex needs. The pathway is designed to support residents and participants in the Havering Borough to reintegrate back into the community and prepare for independent living. This role would be a floating officer based in the Havering borough supporting across the numerous services providing Intensive Housing management support. Shift Pattern: 37.5 hours per week, 9:00AM -17:00PM or 13:00PM - 21:00PM Monday - Sunday, Onsite. Salary: £26,100 WHY YOU WILL LOVE THIS ROLE This role is ideal for someone who thrives in a people-centered environment, enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. What are we looking for? Previous experience and knowledge within a supported housing management setting Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Understanding of the housing and social needs of people with multiple and complex needs What we offer 25 days annual leave, increasing with the length of service Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing Eligibility to register with Blue Light Discount Card Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards ABOUT US Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. ADDITIONAL INFORMATION Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Head of Housing & Property Asset Management Location: Sevenoaks, Kent Working Hours: Monday - Friday, 37.5 hours per week Salary: £60,000 - £70,000 per annum KHR are working in collaboration with an established not-for-profit organisation within the social housing sector, looking for a new Head of Housing & Property Asset Management, based in beautiful Sevenoaks. As Head of Housing & Property Asset Management, you will oversee the maintenance and management of the Association's properties, including rented and leasehold independent living apartments, the care home, communal facilities, and offices. Roles and Responsibilities Support the Senior Management Team, attend Board meetings, and manage budgets Lead and develop staff, ensuring training and compliance with regulations Foster collaboration and represent the Association professionally Oversee repairs, maintenance, and vacant property turnaround Manage contractors, procurement, and development projects Conduct property audits, track KPIs, and develop long-term asset plans Ensure compliance with industry regulations and best practices Act as Health & Safety Coordinator and Fire Officer Ensure all safety checks, policies, and risk assessments are up to date Engage staff and residents on safety matters and report compliance Manage lettings, sales, and rent setting Conduct estate inspections, enforce tenancy agreements, and address issues Improve resident services, encourage engagement, and provide performance reports Candidate Profile Educated to degree level Housing Management Qualification (Level 4 and above) Experience in a similar asset management role Solid knowledge of the legislation relating to social housing and of legal, regulatory and operational issues relating to housing management services Understanding of Health & Safety legislation Able to implement and develop policies and procedures Excellent budget management and negotiation skills Effective project management experience Ability to use own initiative, solve problems and develop staff Benefits Pension and Health Cash-Back Scheme 33 days holiday increasing with annual service Training and development opportunities
May 10, 2025
Full time
Head of Housing & Property Asset Management Location: Sevenoaks, Kent Working Hours: Monday - Friday, 37.5 hours per week Salary: £60,000 - £70,000 per annum KHR are working in collaboration with an established not-for-profit organisation within the social housing sector, looking for a new Head of Housing & Property Asset Management, based in beautiful Sevenoaks. As Head of Housing & Property Asset Management, you will oversee the maintenance and management of the Association's properties, including rented and leasehold independent living apartments, the care home, communal facilities, and offices. Roles and Responsibilities Support the Senior Management Team, attend Board meetings, and manage budgets Lead and develop staff, ensuring training and compliance with regulations Foster collaboration and represent the Association professionally Oversee repairs, maintenance, and vacant property turnaround Manage contractors, procurement, and development projects Conduct property audits, track KPIs, and develop long-term asset plans Ensure compliance with industry regulations and best practices Act as Health & Safety Coordinator and Fire Officer Ensure all safety checks, policies, and risk assessments are up to date Engage staff and residents on safety matters and report compliance Manage lettings, sales, and rent setting Conduct estate inspections, enforce tenancy agreements, and address issues Improve resident services, encourage engagement, and provide performance reports Candidate Profile Educated to degree level Housing Management Qualification (Level 4 and above) Experience in a similar asset management role Solid knowledge of the legislation relating to social housing and of legal, regulatory and operational issues relating to housing management services Understanding of Health & Safety legislation Able to implement and develop policies and procedures Excellent budget management and negotiation skills Effective project management experience Ability to use own initiative, solve problems and develop staff Benefits Pension and Health Cash-Back Scheme 33 days holiday increasing with annual service Training and development opportunities
Job Title - Tenancy Management and Resettlement OfficerLocation - London (Hybrid Working Available) Contract - Temporary Hours - Full time, 35 hours per week Role summary - Our client isseeking a Tenancy Management and Resettlement Officer to provide tenancy sustainment support and promote private rented sector accommodation. You will help prevent homelessness by working closely with landlords, tenants, and internal teams. Salary - £27.74 LTD / £22.78 PAYE per hour Key Responsibilities:- Source and inspect private rented sector properties. - Support customers with lettings, tenancy sustainment and settling into accommodation. - Act as first point of contact for tenancy issues and disputes. - Promote use of the private rented sector to prevent homelessness. - Maintain accurate records and administer incentive payments. - Liaise with landlords, agents, and stakeholders to develop housing opportunities. Requirements:- Excellent knowledge of the private rented sector housing market. - Strong negotiation and influencing skills. - Ability to manage a caseload and meet targets. - Experience working with homeless clients and/or private sector landlords. - High standard of written and oral communication. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on or send an email to
May 09, 2025
Full time
Job Title - Tenancy Management and Resettlement OfficerLocation - London (Hybrid Working Available) Contract - Temporary Hours - Full time, 35 hours per week Role summary - Our client isseeking a Tenancy Management and Resettlement Officer to provide tenancy sustainment support and promote private rented sector accommodation. You will help prevent homelessness by working closely with landlords, tenants, and internal teams. Salary - £27.74 LTD / £22.78 PAYE per hour Key Responsibilities:- Source and inspect private rented sector properties. - Support customers with lettings, tenancy sustainment and settling into accommodation. - Act as first point of contact for tenancy issues and disputes. - Promote use of the private rented sector to prevent homelessness. - Maintain accurate records and administer incentive payments. - Liaise with landlords, agents, and stakeholders to develop housing opportunities. Requirements:- Excellent knowledge of the private rented sector housing market. - Strong negotiation and influencing skills. - Ability to manage a caseload and meet targets. - Experience working with homeless clients and/or private sector landlords. - High standard of written and oral communication. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on or send an email to
Job Introduction Would you like to be part of a small and highly specialised service which is committed to supporting people in the community? Would you like to be well trained, well supported, well paid and know that you are making a positive difference every time you go to work? Are you currently a Support Worker looking to move up into management or a manager looking to expand your experience? If you have answered a big YES to these questions we would LOVE to hear from you. Role Responsibility At Turning Point, we support people with Learning Disabilities, Mental Health and Autism across England. We are recruiting a Senior Support Worker for a brand-new service in Sandwich supporting adults with diagnosis in Autism, Mental Health and learning disabilities to move into the community. As a Senior Support Worker, you will make a real difference to people's lives. Passionate about people? you will enjoy the scope of this role in line management duties alongside supporting people whilst enhancing your own life and career too, as you gain the experience and training you need to progress with us. The role of the Senior Support Worker is to support the management team in the supervision of the Support Worker team in their day to day role, ensuring that new staff are inducted to their roles and operating as fully competent employees. Inspiring and leading a team to providing high quality support and outcomes. Taking the responsibility as the senior person on duty, model their own good practice within the team to ensure a high quality service is provided. Senior Support Worker role is a hands-on job too! You will be supporting people with a full range of daily activities to include supporting with Mental health appointments, community participation, home & tenancy management, medical needs and all daily living tasks that may be needed. The Ideal Candidate You will have Support Worker experience, within a Learning Disability, Autism or Mental Health setting. You will also be: Patient, Understanding & Kind. Motivated to support people towards their goals. Mindful of the language used when communicating with people, be non-judgemental and maintain boundaries. Able to support people in difficult times and good, acting in a responsive manner to changes. You will be required to work alongside specialists in multi-disciplinary teams. this may include Phycologists, probation officers, Occupational Therapists, Social Workers and more. About us What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 31 days' paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents Role Profile Apply
May 09, 2025
Full time
Job Introduction Would you like to be part of a small and highly specialised service which is committed to supporting people in the community? Would you like to be well trained, well supported, well paid and know that you are making a positive difference every time you go to work? Are you currently a Support Worker looking to move up into management or a manager looking to expand your experience? If you have answered a big YES to these questions we would LOVE to hear from you. Role Responsibility At Turning Point, we support people with Learning Disabilities, Mental Health and Autism across England. We are recruiting a Senior Support Worker for a brand-new service in Sandwich supporting adults with diagnosis in Autism, Mental Health and learning disabilities to move into the community. As a Senior Support Worker, you will make a real difference to people's lives. Passionate about people? you will enjoy the scope of this role in line management duties alongside supporting people whilst enhancing your own life and career too, as you gain the experience and training you need to progress with us. The role of the Senior Support Worker is to support the management team in the supervision of the Support Worker team in their day to day role, ensuring that new staff are inducted to their roles and operating as fully competent employees. Inspiring and leading a team to providing high quality support and outcomes. Taking the responsibility as the senior person on duty, model their own good practice within the team to ensure a high quality service is provided. Senior Support Worker role is a hands-on job too! You will be supporting people with a full range of daily activities to include supporting with Mental health appointments, community participation, home & tenancy management, medical needs and all daily living tasks that may be needed. The Ideal Candidate You will have Support Worker experience, within a Learning Disability, Autism or Mental Health setting. You will also be: Patient, Understanding & Kind. Motivated to support people towards their goals. Mindful of the language used when communicating with people, be non-judgemental and maintain boundaries. Able to support people in difficult times and good, acting in a responsive manner to changes. You will be required to work alongside specialists in multi-disciplinary teams. this may include Phycologists, probation officers, Occupational Therapists, Social Workers and more. About us What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 31 days' paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point Attached documents Role Profile Apply
Are you a strong leader with a passion for people and places? We're looking for a Neighbourhood Team Lead to join a Housing Association based in Coventry on a 6-month FTC with the potential to go permanent after. This role you will lead a team of Neighbourhood Officers to deliver excellent housing services that truly make a difference. Neighbourhood Team Lead Salary: 52,791 Location: Coventry You'll tackle complex tenancy issues, drive performance, and lead safeguarding efforts-all while building vibrant, well-managed neighbourhoods. With your knowledge of social housing, natural people skills, and commitment to community, You will be key to creating safe, supported spaces our residents can thrive in. Neighbourhood Team Lead experience required: Experience managing teams in housing or similar settings Knowledge of tenancy and estate management legislation Strong communication, organisation, and decision-making skills Have full driving license and access to a car If you're interested in this Neighbourhood Team Lead role please apply bellow. Alternatively email .(url removed) for more information.
May 09, 2025
Seasonal
Are you a strong leader with a passion for people and places? We're looking for a Neighbourhood Team Lead to join a Housing Association based in Coventry on a 6-month FTC with the potential to go permanent after. This role you will lead a team of Neighbourhood Officers to deliver excellent housing services that truly make a difference. Neighbourhood Team Lead Salary: 52,791 Location: Coventry You'll tackle complex tenancy issues, drive performance, and lead safeguarding efforts-all while building vibrant, well-managed neighbourhoods. With your knowledge of social housing, natural people skills, and commitment to community, You will be key to creating safe, supported spaces our residents can thrive in. Neighbourhood Team Lead experience required: Experience managing teams in housing or similar settings Knowledge of tenancy and estate management legislation Strong communication, organisation, and decision-making skills Have full driving license and access to a car If you're interested in this Neighbourhood Team Lead role please apply bellow. Alternatively email .(url removed) for more information.
Service Care Legal is currently recruiting on behalf of a local authority seeking a Senior Housing Litigation Lawyer (Locum) to join their team. Below are the details of this opportunity: Role Details Location: South East London Rate: £50.00 to £55.00 per hour LTD (£48.48 PAYE including holiday pay, £43.25 PAYE excluding holiday pay) Contract: 35 hours per week, initial 3-month contract with potential extension Office attendance required 2 days per week Key Duties Handle complex housing litigation cases (disrepair, possession, tenancy) Provide legal advice to officers and elected members Support and supervise junior staff Deputise for the Principal Lawyer as needed Represent the authority in court and tribunals Requirements Qualified Solicitor, Barrister, or Fellow of CILEX Previous experience within a local authority is essential Strong post-qualification experience in housing law within the public sector Ability to manage caseloads and mentor colleagues confidently If this Senior Housing Lawyer role interests you, please contact Lloyd Stanley at or email . We also welcome referrals for this position, with a successful recommendation earning £250.
May 09, 2025
Full time
Service Care Legal is currently recruiting on behalf of a local authority seeking a Senior Housing Litigation Lawyer (Locum) to join their team. Below are the details of this opportunity: Role Details Location: South East London Rate: £50.00 to £55.00 per hour LTD (£48.48 PAYE including holiday pay, £43.25 PAYE excluding holiday pay) Contract: 35 hours per week, initial 3-month contract with potential extension Office attendance required 2 days per week Key Duties Handle complex housing litigation cases (disrepair, possession, tenancy) Provide legal advice to officers and elected members Support and supervise junior staff Deputise for the Principal Lawyer as needed Represent the authority in court and tribunals Requirements Qualified Solicitor, Barrister, or Fellow of CILEX Previous experience within a local authority is essential Strong post-qualification experience in housing law within the public sector Ability to manage caseloads and mentor colleagues confidently If this Senior Housing Lawyer role interests you, please contact Lloyd Stanley at or email . We also welcome referrals for this position, with a successful recommendation earning £250.
Vibrance has an exciting opportunity for a Housing Officer to join our small and busy Housing team hybrid working across North London and Essex. We are offering a full time role with a salary of £28,000 per annum, plus benefits. About the role: As a Housing Officer , you will be responsible for providing a housing management service to the service users living in Vibrance owned and managed services. You will provide support to Vibrance services in relation to health and safety, maintenance, housing law and tenancy issues, rent collection, and arrears management. You ll also provide specific support and advice to individuals who use Vibrance services with housing matters and money advice. The Housing Officer role will be supporting our services located across North London & Essex and as such ability to travel is essential and a car driver would be preferable. Responsibilities as our Housing Officer will include: Supporting prospective service users (and their carers where appropriate) with all aspects of the moving in/out process, to ensure that people are able to make an informed decision about whether or not to move in or move out Ensuring that individuals are maximising their benefits, including supporting them to make claims and liaising with the Dept of Work and Pensions and Housing Benefit staff as necessary Providing support to ensure that individuals are able to maintain their tenancies, including debt/arrears management, anti-social behaviour resolution, and the issues that can arise from shared living Working alongside our service managers and landlords to ensure that accommodation remains fit for purpose, well maintained, suitable for the individual residents and that all health & safety responsibilities are being met In return for your skills, knowledge, and experience, you ll enjoy: A comprehensive training programme Generous holiday entitlement Pension scheme Rewards and recognition for your service AIG Lifeworks Work-life Assistance (24 hours) Enhanced Maternity & Paternity Pay Flexible Working Options (Subject to service requirements) Learning & Development Mindful Employer Positive about Disability DBS online applications paid by Vibrance Long Service Awards Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities To join us as our Housing Officer please click apply below.
May 08, 2025
Full time
Vibrance has an exciting opportunity for a Housing Officer to join our small and busy Housing team hybrid working across North London and Essex. We are offering a full time role with a salary of £28,000 per annum, plus benefits. About the role: As a Housing Officer , you will be responsible for providing a housing management service to the service users living in Vibrance owned and managed services. You will provide support to Vibrance services in relation to health and safety, maintenance, housing law and tenancy issues, rent collection, and arrears management. You ll also provide specific support and advice to individuals who use Vibrance services with housing matters and money advice. The Housing Officer role will be supporting our services located across North London & Essex and as such ability to travel is essential and a car driver would be preferable. Responsibilities as our Housing Officer will include: Supporting prospective service users (and their carers where appropriate) with all aspects of the moving in/out process, to ensure that people are able to make an informed decision about whether or not to move in or move out Ensuring that individuals are maximising their benefits, including supporting them to make claims and liaising with the Dept of Work and Pensions and Housing Benefit staff as necessary Providing support to ensure that individuals are able to maintain their tenancies, including debt/arrears management, anti-social behaviour resolution, and the issues that can arise from shared living Working alongside our service managers and landlords to ensure that accommodation remains fit for purpose, well maintained, suitable for the individual residents and that all health & safety responsibilities are being met In return for your skills, knowledge, and experience, you ll enjoy: A comprehensive training programme Generous holiday entitlement Pension scheme Rewards and recognition for your service AIG Lifeworks Work-life Assistance (24 hours) Enhanced Maternity & Paternity Pay Flexible Working Options (Subject to service requirements) Learning & Development Mindful Employer Positive about Disability DBS online applications paid by Vibrance Long Service Awards Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities To join us as our Housing Officer please click apply below.
Housing Officer Hours: 35 hours per week Starting salary: £25 500 per annum Contract: Permanent Location: Contractual base is our office in Chorley. Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities? We re looking for a capable and caring person to join Lancashire Mind s existing Housing Team. Under the direction of the Housing Operations Lead, you will manage a caseload of tenants with enduring mental health conditions living in properties that are managed by Lancashire Mind. Via home visits, you will work with each tenant to agree a support plan to enable them to maintain their tenancy and move towards independent living. You will build strong working relationships with local services to ensure a coordinated approach to supporting tenants, whilst at the same time developing and maintaining good working relationships with other local services and organisations that provide support services to tenants. You will complete and update records of interactions with tenants on the internal database and input data accurately onto monitoring spreadsheets. Experience of delivering a housing/tenancy management service, including arrears management, tenancy management (help with budgeting, managing bills and claiming the correct benefits), antisocial behaviour, safeguarding, repairs and health and safety, would be beneficial, but is not essential. To succeed in the role, you will need excellent communication skills, be IT literate, and able to establish relationships based on trust with different people. You will be flexible and adaptable with excellent time management and organisational skills. This is an exciting time as Lancashire Mind is growing and we want someone who believes in our vision of a Lancashire where everyone can have the best mental health and wellbeing possible. Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year. We offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between Christmas and New Year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff. Above all, we are a friendly and supportive place to work; Great staff team, positive and supportive culture - Lancashire Mind wellbeing survey, March 2024. Please note: This post is subject to an enhanced DBS check.
May 08, 2025
Full time
Housing Officer Hours: 35 hours per week Starting salary: £25 500 per annum Contract: Permanent Location: Contractual base is our office in Chorley. Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities? We re looking for a capable and caring person to join Lancashire Mind s existing Housing Team. Under the direction of the Housing Operations Lead, you will manage a caseload of tenants with enduring mental health conditions living in properties that are managed by Lancashire Mind. Via home visits, you will work with each tenant to agree a support plan to enable them to maintain their tenancy and move towards independent living. You will build strong working relationships with local services to ensure a coordinated approach to supporting tenants, whilst at the same time developing and maintaining good working relationships with other local services and organisations that provide support services to tenants. You will complete and update records of interactions with tenants on the internal database and input data accurately onto monitoring spreadsheets. Experience of delivering a housing/tenancy management service, including arrears management, tenancy management (help with budgeting, managing bills and claiming the correct benefits), antisocial behaviour, safeguarding, repairs and health and safety, would be beneficial, but is not essential. To succeed in the role, you will need excellent communication skills, be IT literate, and able to establish relationships based on trust with different people. You will be flexible and adaptable with excellent time management and organisational skills. This is an exciting time as Lancashire Mind is growing and we want someone who believes in our vision of a Lancashire where everyone can have the best mental health and wellbeing possible. Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year. We offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between Christmas and New Year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff. Above all, we are a friendly and supportive place to work; Great staff team, positive and supportive culture - Lancashire Mind wellbeing survey, March 2024. Please note: This post is subject to an enhanced DBS check.
Turning Tides is a charity that supports people experiencing homelessness in West Sussex. While our central office is in Worthing, our work spans the county from East Grinstead to Littlehampton and across areas in between. With over 20 accommodation projects, community hubs and outreach teams, we offer local single adults tailored support to move towards a more stable future. We strongly believe in addressing the root causes for homelessness, so our specialist teams support in areas such as mental health, substance misuse, tenancy sustainment, IT skills, employment guidance and much more. The Fundraising team is small but mighty. We shape and support the raising of funds for Turning Tides, by inspiring compassion for people facing homelessness and aim to engage supporters through powerful storytelling. From supporting and creating fundraising events, engaging with community groups, corporate clients and providing 1:1 stewardship with donors we aim to spread the word of our mission to the wider community, inspiring people to take action in support of those who are impacted by homelessness. This is an exciting time in the Fundraising team as we embark on a review of how we make our supporters and journey one that they value and a part of the work we undertake. About the role The Fundraising Officer will work closely with the Fundraising Manager on a wide range of tasks, ensuring our messages reach the right people in the right way. This could include giving talks at local community groups such as schools and churches, delivering fundraising, stewardship of fundraisers and donors. This role will include weekend and evening work to support our fundraising events.
May 07, 2025
Full time
Turning Tides is a charity that supports people experiencing homelessness in West Sussex. While our central office is in Worthing, our work spans the county from East Grinstead to Littlehampton and across areas in between. With over 20 accommodation projects, community hubs and outreach teams, we offer local single adults tailored support to move towards a more stable future. We strongly believe in addressing the root causes for homelessness, so our specialist teams support in areas such as mental health, substance misuse, tenancy sustainment, IT skills, employment guidance and much more. The Fundraising team is small but mighty. We shape and support the raising of funds for Turning Tides, by inspiring compassion for people facing homelessness and aim to engage supporters through powerful storytelling. From supporting and creating fundraising events, engaging with community groups, corporate clients and providing 1:1 stewardship with donors we aim to spread the word of our mission to the wider community, inspiring people to take action in support of those who are impacted by homelessness. This is an exciting time in the Fundraising team as we embark on a review of how we make our supporters and journey one that they value and a part of the work we undertake. About the role The Fundraising Officer will work closely with the Fundraising Manager on a wide range of tasks, ensuring our messages reach the right people in the right way. This could include giving talks at local community groups such as schools and churches, delivering fundraising, stewardship of fundraisers and donors. This role will include weekend and evening work to support our fundraising events.
Student Cribs are the largest provider of second and third year housing in the UK. To date, Student Cribs has over 1000 properties (over 4,900 beds) in 24 cities. Student Cribs finds, buys, refurbishes, lets, and manages high quality student houses and flats on behalf of its investors. The whole process is managed in-house to ensure high brand standards across the portfolio with a focus on customer service and tenant enjoyment. We have a significant amount of investment to fuel future fast growth, which will enable Student Cribs to continue to be the primary national brand giving second and third year students a safe, reliable, and exciting choice when renting their first home. We are looking for a skilled and experienced Portfolio Administrator to join our team! - Leading on the tenancy lifecycle, working with Tenants and Guarantors to complete document validation, right to rent checks, and contract signing. - Ensuring replacement tenancies run smoothly from start to finish. - Own the lettings season for your region. - Conduct weekly tenancy audits and reporting on KPIs daily. - Maintain updated contract templates in line with legislative changes in the sector. - Maintain updated processes and work to improve processes in line with business needs. - Assisting with Handover desk-based jobs, owning the move in process to ensure all tenants enter properties correctly. - Management of Regional inbox - flagging emails to city Portfolio Manager, escalating emails as required and forwarding emails to correct departments if required. Monitoring of key data points, presenting them to Region Portfolio Manager in agreed schedule. Inspections, internal FRAs, triage calls, condition and cleanliness ratings, available beds to let, contracted beds, council inspections etc. - Complete allocated triage with WhatsApp video calls for general issues (WIFI, access/key issues, tripped electric). - Management of the council tax process, validation of Council Tax Exemption, confirmation of non-student status and liability, uploading required information to relevant council and handling of any council tax bill in a timely manner to avoid fines. - Provide administrative support for all areas of compliance including gas and electrical safety, water management, asbestos, lifts, and fire safety. Arranging access where required and joint attendance of Maintenance Operative if required. - Program internal risk assessments on time, appropriate certification is loaded onto the IT systems and remedial actions are raised as issues. - Program internal inspection on time, reports loaded onto the IT systems and remedial actions are raised as issues. - Assist with the HMO license applications preparation, downloading of certificates, floorplans and risk assessments. - Program any council inspections or visits with the Portfolio Managers, Maintenance Operative or Compliance Officer as required. - Uploading documents and assets to the system. Inventories, floorplans, new noncompliance assets, warranties etc. - Assist with business needs during peak times as needed Compliance Tasks - Completing and paying for the HMO application. This includes any queries, inspections, pre-inspections and resolutions of any license conditions. - Attending any ANUK or Fire Service inspection, with Compliance Officers if required, ensuring all standards are met and documentation provided. Pre-inspecting if any concerns. - Liaising with the Compliance Officers on any challenges or quotes to bring the property to the required compliant standard. - Monitoring of any weekly or monthly fire alarm inspections to ensure completed via the Maintenance Operative. - Assist with any investigation into a Health and Safety incident. Liaising with tenants as required, collection of evidence, implementation of any new procedures. - Attending block audits with Compliance Officers to ensure knowledge of all block compliance and health and safety risks. Experience & Skills - Self-motivation - you stay up to date on legislative changes and are proactive about raising any issues through your management structure. - Do it right, do it once - you consistently operate at pace with high levels of accuracy and attention to detail, self-correcting as you go. - Communication comes naturally - you will work with a variety of stakeholders in this role, your ability to communicate verbally and in writing is a key strength. - Comfortable driving - you will be pushing forward a variety of different tasks at any one time. You can manage changing priorities, your own time and multiple projects. - People matter - you thrive on building relationships with your internal stakeholders and are keen to support your region's portfolio compliance from all aspects. Further Details - Location: London - Discretionary performance-based bonus of up to 25% - Hours: 9:00am - 18:00pm, Monday to Friday with the ability to work some weekends where required (especially during mid-June and mid-August) - Company phone & laptop provided - Full UK driving license desired, but not essential
May 07, 2025
Full time
Student Cribs are the largest provider of second and third year housing in the UK. To date, Student Cribs has over 1000 properties (over 4,900 beds) in 24 cities. Student Cribs finds, buys, refurbishes, lets, and manages high quality student houses and flats on behalf of its investors. The whole process is managed in-house to ensure high brand standards across the portfolio with a focus on customer service and tenant enjoyment. We have a significant amount of investment to fuel future fast growth, which will enable Student Cribs to continue to be the primary national brand giving second and third year students a safe, reliable, and exciting choice when renting their first home. We are looking for a skilled and experienced Portfolio Administrator to join our team! - Leading on the tenancy lifecycle, working with Tenants and Guarantors to complete document validation, right to rent checks, and contract signing. - Ensuring replacement tenancies run smoothly from start to finish. - Own the lettings season for your region. - Conduct weekly tenancy audits and reporting on KPIs daily. - Maintain updated contract templates in line with legislative changes in the sector. - Maintain updated processes and work to improve processes in line with business needs. - Assisting with Handover desk-based jobs, owning the move in process to ensure all tenants enter properties correctly. - Management of Regional inbox - flagging emails to city Portfolio Manager, escalating emails as required and forwarding emails to correct departments if required. Monitoring of key data points, presenting them to Region Portfolio Manager in agreed schedule. Inspections, internal FRAs, triage calls, condition and cleanliness ratings, available beds to let, contracted beds, council inspections etc. - Complete allocated triage with WhatsApp video calls for general issues (WIFI, access/key issues, tripped electric). - Management of the council tax process, validation of Council Tax Exemption, confirmation of non-student status and liability, uploading required information to relevant council and handling of any council tax bill in a timely manner to avoid fines. - Provide administrative support for all areas of compliance including gas and electrical safety, water management, asbestos, lifts, and fire safety. Arranging access where required and joint attendance of Maintenance Operative if required. - Program internal risk assessments on time, appropriate certification is loaded onto the IT systems and remedial actions are raised as issues. - Program internal inspection on time, reports loaded onto the IT systems and remedial actions are raised as issues. - Assist with the HMO license applications preparation, downloading of certificates, floorplans and risk assessments. - Program any council inspections or visits with the Portfolio Managers, Maintenance Operative or Compliance Officer as required. - Uploading documents and assets to the system. Inventories, floorplans, new noncompliance assets, warranties etc. - Assist with business needs during peak times as needed Compliance Tasks - Completing and paying for the HMO application. This includes any queries, inspections, pre-inspections and resolutions of any license conditions. - Attending any ANUK or Fire Service inspection, with Compliance Officers if required, ensuring all standards are met and documentation provided. Pre-inspecting if any concerns. - Liaising with the Compliance Officers on any challenges or quotes to bring the property to the required compliant standard. - Monitoring of any weekly or monthly fire alarm inspections to ensure completed via the Maintenance Operative. - Assist with any investigation into a Health and Safety incident. Liaising with tenants as required, collection of evidence, implementation of any new procedures. - Attending block audits with Compliance Officers to ensure knowledge of all block compliance and health and safety risks. Experience & Skills - Self-motivation - you stay up to date on legislative changes and are proactive about raising any issues through your management structure. - Do it right, do it once - you consistently operate at pace with high levels of accuracy and attention to detail, self-correcting as you go. - Communication comes naturally - you will work with a variety of stakeholders in this role, your ability to communicate verbally and in writing is a key strength. - Comfortable driving - you will be pushing forward a variety of different tasks at any one time. You can manage changing priorities, your own time and multiple projects. - People matter - you thrive on building relationships with your internal stakeholders and are keen to support your region's portfolio compliance from all aspects. Further Details - Location: London - Discretionary performance-based bonus of up to 25% - Hours: 9:00am - 18:00pm, Monday to Friday with the ability to work some weekends where required (especially during mid-June and mid-August) - Company phone & laptop provided - Full UK driving license desired, but not essential
