Harvey Nash IT Recruitment UK

Senior Service Designer - Figma - sought by leading investment bank based in Belfast - Contract *Inside IR35* Key Responsibilities Design wireframes, prototypes, and mock-ups using tools like Figma Facilitate design thinking workshops to translate complex requirements into elegant solutions Conduct user research and usability testing to validate design decisions Present design concepts and progress to stakeholders across all levels Stay current with service design trends and introduce innovative practices What We're Looking For Proven experience in service design, ideally within complex or regulated environments Expertise in journey mapping, service blueprinting, and stakeholder engagement Strong proficiency in Figma and other design tools Excellent communication and collaboration skills A growth mindset and a passion for solving real user problems Familiarity with frameworks like Double Diamond and agile methodologies Please apply within for further details - Matt Holmes, Harvey Nash

Service Design Manager - Permanent - £55k - £65k per annum Harvey Nash is working directly with a transportation client based in London with hybrid working pattern. The client is responsible for ensuring ticketing systems in the transportation world work effectively given it's a critical area of infrastructure that cannot have any downtime. The client offers a hybrid working policy with a "loose" 2 day per week office-based policy however there's a strong element of flexibility as and when required. Further to this, the client offers hugely discounted train travel throughout the whole of the United Kingdom both for personal travel and commuting. Please find the JD below: Role: We're looking for an ITIL Foundation certified Service Design Manager to lead the full service design life cycle-from research and ideation through to prototyping and implementation. Key Requirements: Strong understanding of ITIL best practices and experience with ISO standards (20000 & 27001). Proficient in service design principles, tools, and methodologies. Skilled in problem-solving, analysis, and managing multiple tasks efficiently. Proficient in Microsoft Office (Excel, Word, PowerPoint) with strong reporting and documentation skills. Excellent customer service mindset and experience working with internal/external stakeholders and vendors. Strong communication skills-able to explain technical concepts to non-technical audiences. Highly organized with keen attention to detail and the ability to build effective working relationships at all levels.

Job Title: Lead Investigator with People Relations Location: London Mode of working: Remote Duration: 6months + contract initially Job description: T he Lead investigator role investigates workplace-related claims in compliance with EU, state and local laws and Company policy and initiatives; increases employee confidence by ensuring consistency and fairness in the interpretation and application of Company policy; by providing technical expertise to client groups, and maintaining a collaborative and productive relationship with the Employment attorneys, People & Culture Partners, Security, and other global key stakeholders to resolve complex employment issues. Job Spec: Lead and conduct sensitive, highly confidential investigations (50% UK, 50% broader EMEA). Write succinct investigation reports and advise on next steps (disciplinary action, legal considerations, culture improvements). Train and mentor other investigators where needed. Collaborate with People & Culture (HR) , Employment Legal, and other key stakeholders. May support workplace assessments (eg, low morale, team complaints). Top Skills: 5-10 years workplace investigation experience, conducting employment related investigations Must be able to demonstrate operative knowledge of Human Resources policies, practices, and procedures including the ACAS Code of Practice on Workplace investigations. Strong knowledge of UK Employment Law and ideally other European jurisdictions. Excellent at report writing, interviewing, and case management . Able to hit the ground running with minimal handholding