Clearwater People Solutions

We are seeking an experienced IT Service Delivery Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation, manage escalations, and support the IT Helpdesk function. This is a critical role in ensuring swift issue resolution, effective communication during incidents, and continuous service improvement. Key Responsibilities for the IT Service Delivery Manager: Act as Major Incident Manager during outages, coordinating resolver teams, leading war rooms, and ensuring timely stakeholder communication. Serve as an escalation point of contact, focusing on swift incident resolution. Ensure Service Requests are logged, tracked, and resolved within agreed SLAs. Manage Problem detection, investigation, and root cause analysis. Produce and deliver monthly and ad-hoc service reports for management and stakeholders. Create, maintain, and improve ITSM-related documentation (SOPs, process guides). Review and manage IT escalations to ensure timely and effective resolution. Support the IT Helpdesk function using ITSM tools (e.g., Halo ITSM). Provide on-call Priority 1 support on a rota basis. Collaborate with resolver teams to review SLA/KPI performance and identify improvements. Ensure compliance with Information Security, privacy, and regulatory requirements. Key skills for the IT Service Delivery Manager: 5+ years' experience managing ITIL processes in medium to large organisations. Strong Major Incident Management background, with at least 3 years' experience handling critical outages. ITIL Foundation qualification. Familiarity with ITSM/helpdesk ticketing systems. Solid knowledge of IT applications and infrastructure. Proven experience leading crisis management / war room scenarios. Excellent communication, stakeholder management, and customer service skills. Ability to work effectively under pressure, managing multiple priorities. A proactive approach to continuous improvement and service assurance. If you are an experienced IT Service Delivery Manager who thrives in a dynamic environment and wants to play a key role in driving service excellence, we'd love to hear from you.

Are you an expert at creating or improving models in Excel? We are working with a company who are a leader in their field to recruit for an Excel Modelling Analyst on a full time permanent basis. This role requires office visits 2/3 days per week just outside of Crawley. Key Responsibilities for the Excel Modelling Analyst: - Creating models within Excel to analyse ROI (return of investment) - Models already exist, you will be responsible for tracking data and imputing into the existing models - Conducting research and analysis to produce purchase quotes - Amend assumptions & variables to improve quote prices for better ROI Key Skills for the Excel Modelling Analyst: - Previous experience with Excel Models (Pivot tables etc) - Strong analysis experience - Personable - Collaborative working style Please apply as directed!

We are working with a global organisation of 6000 users to support with the recruitment of a Server & Network Engineer. You will be supporting and managing the existing on prem network infrastructure and morderisation projects. This role is remote with rare office visits for team days or project kick offs. Key Responsibilities for the Server & Network Engineer: - Troubleshooting network issues and escalations from the infrastructure team - Ensuring security, performance and scalability of network solutions - Patching and Updates of servers and networks - Site to Site VPNs and Routing - Management of the WiFi with Meraki - Supporting with the zScaler configuration and deployment Essential Skills for the Server & Network Engineer: - Experience working within large scale enterprises of 1000+ users - Working experience of Cisco - Previous use of Meraki (or other WiFi) - Palo Alto (or other firewalls) - zScaler configuration and deployment experience - Use of monitoring tools, ideally, Solarwinds Our client is unable to offer sponsorship for this position at this stage, you must have full working rights within the UK to be considered for this position You will be subject to a credit and enhanced DBS check prior to starting within this role.

We're working with a leading organisation undergoing significant digital transformation, and they're looking for an experienced Azure Platform Engineer to join their Infrastructure and Platform Engineering team. This is an exciting opportunity to help shape and evolve a modern Azure cloud environment, working with cutting-edge technologies while supporting enterprise-scale operations. As an Azure Platform Engineer, you'll play a key role in designing, building, and supporting scalable infrastructure solutions in Azure. You'll work across a broad range of technologies including SaaS, PaaS, networking, identity, storage, and security. This is a hands-on role where you'll contribute to projects, embed automation and security by design, and collaborate closely with product and development teams in an Agile environment. Key skills for the Azure Platform Engineer: Build and maintain infrastructure using Terraform in a DevOps environment. Drive adoption of Kubernetes (AKS) and containerised applications. Design and manage CI/CD workflows for infrastructure deployment. Implement observability and monitoring with Azure Monitor, Prometheus, Grafana, and Open Telemetry. Champion security and compliance, embedding policies into IaC and CI/CD processes. Support migrations into Azure and contribute to the platform roadmap. Act as a subject matter expert, mentoring colleagues and liaising with external vendors when required. Key skills for the Azure Platform Engineer: 3+ years' experience working as a Cloud Infrastructure Engineer with a strong focus on Microsoft Azure. 6+ years in infrastructure engineering or support roles (Windows Server, Active Directory, etc.). Hands-on experience with Terraform and IaC in a DevOps setting. Strong knowledge of Kubernetes (AKS) and Docker. Familiarity with Azure hub/spoke architecture, networking, IDAM, and security best practices. Knowledge of ITIL processes (release, deployment, change management). Excellent communication and problem-solving skills, with the ability to influence and lead when required. If you're an Azure specialist passionate about automation, security, and building enterprise-scale infrastructure, we'd love to hear from you.

We're working on an exciting opportunity with one of our clients with a rapidly transforming technical environment with lots of investment. They're looking to bring in an Azure Cyber Security Analyst to help drive their mission forward by protecting critical systems and embedding a robust security culture throughout the business. Key responsibilities for the Azure Cyber Security Analyst: As an Azure Cyber Security Analyst, you'll join a collaborative and multi-disciplinary security team that works across operations, assurance, and governance. This is a highly cross-functional role, perfect for someone with broad security expertise who enjoys variety and continual development. As the Azure Cyber Security Analyst y ou wi ll take the lead on: Driving the use of Azure Cloud based security tools such as Defender and Sentinel Configure and manage alerts through Defender First and second line security operations, including vulnerability management Investigating and responding to security incidents Ensuring policies and procedures remain aligned to industry best practice Promoting security awareness and education throughout the organisation particularly in relation to Cloud security best practice Mentoring junior analysts and supporting team leadership initiatives Key skills for the Azure Cyber Security Analyst: Azure environment - Essential Defender and Sentinel commercial experience - Essential Proven experience in a security-focused role, ideally across several of the following areas: security operations, vulnerability management, security assurance, risk management, or project consultancy A clear enthusiasm for cybersecurity, with a proactive attitude and eagerness to learn Solid understanding of risk assessment frameworks and methodologies Strong communication skills and the ability to translate complex technical issues for non-technical audiences A detail-oriented, self-starting mindset and a strong customer service focus If you're ready to bring your security expertise to a team that's passionate about purpose and innovation, we'd love to hear from you. Apply now or get in touch to learn more.

AVAILABLE NOW! Sales Executive Wanted! Our client is seeking a Sales Executive to join their team on a permanent basis. The Sales Executive will be joining an expanding IT Sales company, driving sales through generating leads. The Sales Executive must have a hunger, passion and drive for sales and at least 1 year in a sales role in an office environment. Key Responsibilities for the Sales Executive: B2B cold calling to generate sales leads Drive sales through lead generation inclusive of prospecting, appointment setting, event registration and surveys Updating and maintaining our contact database Making outbound telephone calls to companies within the UK to discover and contact key decision-makers Qualifying sales opportunities Setting up meetings for the Account Management team Promoting the company offerings via email/telephone calls Proving a point of contact for potential clients Skills Required for the Sales Executive: Office experience is desirable Computer literate Cold calling experience/phone sales Hunger, drive and motivation to succeed Excellent communication skills If this role is of interest, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.

I'm working with a client who is looking to hire an experienced Portal Product Manager to take ownership of their customer portals strategy. This is an exciting opportunity to join a growing Product team and play a pivotal role in shaping how customers interact with digital services. The ideal candidate will have strong experience in delivering customer-facing portals, with a proven track record of driving UX-led solutions that showcase products and services effectively. You'll be working closely with internal stakeholders and external partners to bring new portals to life, ensuring they are customer-focused, compliant, and impactful. Key Responsibilities for the Portal Product Manager: Define and deliver the customer portal strategy and roadmap Gather insights through research, competitor analysis, and client feedback Translate requirements into clear product designs and oversee build/delivery with integration partners Drive portal enhancements that improve customer experience and engagement Support the wider Product team in building best-in-class product practices Key skills for the Portal Product Manager: Proven background in developing customer-facing portals Experience in UX design and digital engagement Strong knowledge of the Microsoft stack, especially Dynamics and Power Platform Excellent communication and stakeholder management skills Ability to work collaboratively across multi-functional teams If you're a Portal Product Manager with a passion for building engaging customer portals and want to step into a senior role where you can truly make an impact, I'd love to hear from you.

We are supporting a busy and growing organisation to recruit for a Senior IT Technician. This role is based on site 5 days per week in their office in Carlisle. Due to the client's location you will need a driving license and access to your own vehicle. Key Responsibilities for the Senior IT Technician: - Supporting with project work such as M365 migrations, SharePoint access, on prem to cloud migrations - Technical Support for the VOIP systems - On site & Remote support to client base of 400 - Helpdesk & incident management Key Skills for the Senior IT Technician: - Experience as a senior IT Technician - Previous experience with migrations, ideally on prem to cloud - Working knowledge of Azure and Intune Please apply as directed!