IT Human Resources

We are onboarding part time SAP consultants with a minimum of 3+ years of hands-on experience in their respective modules. Strong communication skills and expertise are essential for ensuring smooth operations and effective ticket handling. SAP Success Factors Key Responsibilities Review and claim SAP OSS tickets on the ODA platform based on priority and creation time. Exercise caution when claiming tickets older than 1.5 hours to avoid SLA violations (Refer to SLA Table Annexure B). Follow SAP response templates for all communications. Re-route unclaimable tickets with a clear reason for re-routing. Ensure strict adherence to SLA compliance at all times. After responding to a ticket, mark it as waiting on customer action. Monitor customer replies closely and respond promptly to avoid SLA breaches. Maintain a daily minimum handling of 3- 5 tickets (minimum 25 tickets per week ). Non-compliance will lead to removal without prior notice . Can candidates work any time? YES Rate Per Resolved Ticket (USD) - $10.00 Please could you provide the following! Proof of Address Copy of Passport (or other ID) Please send ASAP Proof of Bank