Chiltern Railways

Role: Station Facilities Manager Location: Banbury - Various Chiltern railway stations (Regional / National coverage as required) Salary: Up to 40,000 per annum Closing Date: Thursday 21st August 2025 Job Purpose The Facilities Manager is responsible for ensuring the safe, efficient, and customer-focused management of all facilities within Chilterns railway stations. This role covers the day-to-day operational management of station buildings, platforms, public areas, and back-of-house facilities, ensuring compliance with all statutory requirements, operational standards, SQR (Service Quality Regime) and customer expectations. Key Accountabilities Oversee the maintenance, repair, and overall condition of station facilities, ensuring they are safe, clean, and operational at all times. Monitor contracted services including cleaning, waste management, landscaping, and specialist maintenance providers and liaise with the Facilities Contract Manager where services fall below specification Conduct regular inspections and audits of station facilities to identify and resolve defects promptly. Develop and implement maintenance schedules and planned preventative maintenance (PPM) programmes. Ensure compliance with health & safety regulations, fire safety standards, and environmental legislation. Respond effectively to emergencies, incidents & reactive faults coordinating a team of Building Care Operatives Liaise with the FM Help Desk, station area managers, station front line customer service teams, Network Rail, local authorities, and other stakeholders to coordinate works and maintain operational continuity. Deliver continuous improvements to enhance passenger experience and meet SQR standards. Maintain accurate records, including statutory compliance documentation, maintenance logs, and contractor performance reports. Promote and enforce high standards of customer service across all facilities-related activities. Person Specification Essential Proven experience in facilities management within a complex, high-footfall environment (e.g., transport hubs, large commercial sites, airports, or railway stations). Strong understanding of health & safety legislation and statutory compliance requirements in the UK. Experience managing multi-disciplinary contractor teams and service providers. Excellent organisational, problem-solving, and decision-making skills. Strong communication and stakeholder management abilities. Ability to work flexibly, including occasional evenings or weekends in response to operational needs. Proficient in using facilities management software and Microsoft Office applications. Desirable NEBOSH or IOSH qualification. Knowledge of rail industry standards and operations. Experience working in a unionised environment. Project management qualifications (e.g., PRINCE2) Key Competencies Leadership and team coordination Customer focus Financial acumen Attention to detail Adaptability and resilience Proactive approach to safety and compliance