Ward

Job Title Account Manager Waste Department Location East Midlands, but there maybe a requirement for some National travel. Reports To Head of Sales (Waste) Job Purpose The Account Manager will be responsible for managing and developing a portfolio of waste management customers, ensuring high levels of client satisfaction, retention, and growth. This role will focus on building strong relationships, understanding customer needs, and providing solutions aligned with Ward s waste services portfolio. Key Responsibilities Client Relationship Management Act as the main point of contact for assigned waste management accounts. Develop strong, long-term relationships with clients to ensure loyalty and repeat business. Schedule and attend regular review meetings with clients to discuss performance, opportunities, and service improvements. Business Development & Retention Identify opportunities to upsell or cross-sell additional waste services. Negotiate contract renewals and service agreements to ensure profitable growth. Work closely with the sales and operations teams to deliver tailored proposals for new and existing clients. Service Delivery Oversight Liaise with operations teams to ensure service levels meet contractual commitments and client expectations. Proactively resolve service issues or complaints, ensuring minimal disruption and positive outcomes. Monitor and report on service performance and client satisfaction metrics. Account Administration Maintain accurate records of customer communications, agreements, and performance data. Prepare monthly account reports and presentations for internal review. Ensure compliance with all company policies, environmental regulations, and health & safety standards. Key Skills & Competencies Strong interpersonal and communication skills, both verbal and written. Negotiation and influencing abilities. Customer-focused mindset with a track record of building lasting relationships. Ability to manage multiple priorities in a fast-paced environment. Commercial awareness and the ability to identify growth opportunities. Problem-solving and conflict resolution skills. Experience & Qualifications Previous experience in account management, preferably within the waste management, recycling, or environmental services sector. Knowledge of waste industry regulations and compliance requirements (desirable but not essential). Proven track record in retaining and growing customer accounts. Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM systems. Full UK driving licence. Performance Metrics Client retention rate. Revenue growth from existing accounts. Service level adherence and complaint resolution times. Customer satisfaction scores.

Do you thrive in a busy, varied role where no two days are ever the same? Do you enjoy working with people who are supportive, approachable, and genuinely fun to be around? If the answer is yes, then you might just be our next HR Advisor . At Ward , we re an ambitious, family-owned business in the waste and recycling industry a sector that plays a vital role in protecting the environment, reducing landfill, and creating a more sustainable future. With over 400 people across 8 locations, plus HR support provided to two smaller businesses within our Group, we employ a hugely diverse workforce. Our people include HGV drivers, recycling operatives, machinery operators, commercial managers, environmental experts, and hazardous waste specialists and more all working together to deliver a broad range of services to our customers. As HR Advisor, you ll report to our HR Manager and work closely with a HR Administrator and a Payroll Manager, forming a friendly and collaborative team that supports managers and employees across the Group. What you ll be doing: Being one of the go-to people for HR advice and support across the business. Handling employee relations cases (investigations, disciplinaries, grievances, absence management, performance issues) with professionalism and empathy. Getting stuck into recruitment from drafting job descriptions and adverts to shortlisting, interviewing, and onboarding new starters. Keeping HR records and systems up-to-date and accurate. Supporting employee engagement and wellbeing initiatives. Helping shape and improve HR policies, processes, and projects. What we re looking for: CIPD Level 5 (desirable) with at least 3 years HR generalist or advisory experience. A solid understanding of UK employment law. Excellent communication skills able to work with people at all levels. Strong organisational skills and the ability to juggle priorities. A positive, can-do approach and a genuine passion for people. Why join us? You ll be part of a supportive, close-knit team who genuinely enjoy working together. You ll have the chance to get involved in all areas of HR no two days will be the same. You ll work with a diverse workforce doing fascinating and meaningful jobs in a critical industry. We ll give you the tools, trust, and freedom to make a real impact. Competitive salary and benefits, plus the opportunity to develop your HR career with us. If you re looking for a role where your HR expertise is valued, your ideas are welcomed, and your colleagues are genuinely great to work with we d love to hear from you. Apply today and help support the people behind an industry that matters. Working hours: Monday Friday, 08.30 -17.00.