Job Title: Administrative Assistant Pay Rate: £14.63 - £15.83 per hour Location: Sutton Coldfield Hours: 8:00am 4:00pm Smart Education is currently recruiting for an Administrative Assistant in the Sutton Coldfield area. Benefits of working as an Administrative Assistant: • Competitive hourly pay • Supportive and friendly office environment • Opportunity to make a real difference • Varied and rewarding role Job requirements: • Must have a DBS on the Update Service • Previous school administration experience desirable • Strong ICT, literacy, and communication skills • Ability to work under pressure and manage deadlines Role responsibilities: • Provide efficient and effective administrative support • Deliver excellent reception and switchboard service • Manage pupil records including attendance and dinners • Support with financial administration such as purchase orders and parent payments About Smart Education: Smart Education is a specialist Education and Early Years agency, recruiting for both permanent and temporary roles including Teachers, Teaching Assistants, SEND professionals, Nursery Nurses, and Tutors. We are committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to undertake an enhanced DBS check. It is an offence to apply for the role if you are barred from engaging in regulated activity with children.
Sep 14, 2025
Contractor
Job Title: Administrative Assistant Pay Rate: £14.63 - £15.83 per hour Location: Sutton Coldfield Hours: 8:00am 4:00pm Smart Education is currently recruiting for an Administrative Assistant in the Sutton Coldfield area. Benefits of working as an Administrative Assistant: • Competitive hourly pay • Supportive and friendly office environment • Opportunity to make a real difference • Varied and rewarding role Job requirements: • Must have a DBS on the Update Service • Previous school administration experience desirable • Strong ICT, literacy, and communication skills • Ability to work under pressure and manage deadlines Role responsibilities: • Provide efficient and effective administrative support • Deliver excellent reception and switchboard service • Manage pupil records including attendance and dinners • Support with financial administration such as purchase orders and parent payments About Smart Education: Smart Education is a specialist Education and Early Years agency, recruiting for both permanent and temporary roles including Teachers, Teaching Assistants, SEND professionals, Nursery Nurses, and Tutors. We are committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to undertake an enhanced DBS check. It is an offence to apply for the role if you are barred from engaging in regulated activity with children.
Junior/Mid Full Stack Developer Location: Ancoats, M4 5DB Salary: Up to £30,000 per annum DOE Our client is a leading platform for connecting customers with reliable, efficient, and professional coach hire services across the UK. Whether it's for private events, corporate transport, school trips, or group travel, their goal is to simplify the booking process and enhance the customer experience through smart technology and dedicated service. They pride themselves on the supportive, inclusive environment of their office. Dog friendly, dressed down, and a little coffee mad, it truly is a unique and welcoming place to work. The Role They're looking for a talented Junior or Mid Level Full-Stack Developer with a passion for solving problems through technology. In this role, you'll contribute to building and maintaining digital tools that support everything from customer bookings to operator management. You'll work with Vue.js on the front end and PHP/Laravel on the back end, joining a small, agile tech team focused on making coach hire as easy and efficient as possible. Key Responsibilities Develop and maintain web-based tools for booking, scheduling, and fleet management. Implement and enhance front-end features using Vue.js, ensuring a smooth user experience for both customers and partners. Contribute to the development of Laravel-based APIs and backend systems that power their platform. Participate in specification writing, project management, and code reviews as part of an agile development cycle. Collaborate with other developers, designers, and operations staff to bring ideas to life. Assist with testing, debugging, and maintaining a high standard of code quality. Help evolve and scale their existing systems as the business grows. Skills and Qualifications 1-2 years of experience in full-stack or web development (commercial, freelance, or personal projects). Working knowledge of Vue.jsor similar Javascript frameworks, including component development and state management. Experience with PHP and MVC frameworks such as Laravel or Symfony Familiarity with core front-end technologies: HTML5, CSS3. Good understanding of MySQL or similar relational databases. Version control experience using Git. Experience with test driven development. Clear communication skills and a proactive attitude toward learning and collaboration. Strong problem solver and ability to "think outside the box". Good attention to detail and consistency when writing code. Benefits Work on a real-world platform serving thousands of customers and transport providers. Learn from experienced developers in a supportive, collaborative environment. Play a key role in improving and scaling technology that powers coach hire logistics across the country. Be part of a company that combines technology with practical service delivery. To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
Sep 14, 2025
Full time
Junior/Mid Full Stack Developer Location: Ancoats, M4 5DB Salary: Up to £30,000 per annum DOE Our client is a leading platform for connecting customers with reliable, efficient, and professional coach hire services across the UK. Whether it's for private events, corporate transport, school trips, or group travel, their goal is to simplify the booking process and enhance the customer experience through smart technology and dedicated service. They pride themselves on the supportive, inclusive environment of their office. Dog friendly, dressed down, and a little coffee mad, it truly is a unique and welcoming place to work. The Role They're looking for a talented Junior or Mid Level Full-Stack Developer with a passion for solving problems through technology. In this role, you'll contribute to building and maintaining digital tools that support everything from customer bookings to operator management. You'll work with Vue.js on the front end and PHP/Laravel on the back end, joining a small, agile tech team focused on making coach hire as easy and efficient as possible. Key Responsibilities Develop and maintain web-based tools for booking, scheduling, and fleet management. Implement and enhance front-end features using Vue.js, ensuring a smooth user experience for both customers and partners. Contribute to the development of Laravel-based APIs and backend systems that power their platform. Participate in specification writing, project management, and code reviews as part of an agile development cycle. Collaborate with other developers, designers, and operations staff to bring ideas to life. Assist with testing, debugging, and maintaining a high standard of code quality. Help evolve and scale their existing systems as the business grows. Skills and Qualifications 1-2 years of experience in full-stack or web development (commercial, freelance, or personal projects). Working knowledge of Vue.jsor similar Javascript frameworks, including component development and state management. Experience with PHP and MVC frameworks such as Laravel or Symfony Familiarity with core front-end technologies: HTML5, CSS3. Good understanding of MySQL or similar relational databases. Version control experience using Git. Experience with test driven development. Clear communication skills and a proactive attitude toward learning and collaboration. Strong problem solver and ability to "think outside the box". Good attention to detail and consistency when writing code. Benefits Work on a real-world platform serving thousands of customers and transport providers. Learn from experienced developers in a supportive, collaborative environment. Play a key role in improving and scaling technology that powers coach hire logistics across the country. Be part of a company that combines technology with practical service delivery. To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
FDM is a global business and technology consultancy seeking a Java Engineer to work for our client within the finance sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role based in Farnborough. Our client is seeking an experienced Java Engineer to join a team where innovation, collaboration, and continuous improvement are core values. As a Java Engineer, you will play a key role in developing robust, scalable backend systems that support mission-critical applications. You will work within a fast-paced Agile environment, designing and delivering high-quality software that has real impact. This role offers the opportunity to contribute to technical design, development, and testing practices while mentoring junior team members and helping to shape the engineering culture. You will help deliver secure, reliable, and scalable systems that support business objectives and improve customer experience. Responsibilities Analyse, design, develop, test, and deploy new features and user stories with a focus on high standards for security, reliability, and performance Collaborate with product owners and other stakeholders to define requirements and translate them into high-quality technical solutions Guide and support junior engineers, helping to assign and manage their work while contributing to their technical growth Take ownership of design decisions for assigned products and ensure alignment with overall architecture and best practices Identify and remediate issues using sound engineering principles, while proactively designing solutions to prevent potential failures Participate in peer code reviews, test automation, and documentation as part of the development lifecycle Contribute to internal technology communities, sharing knowledge and driving best practices across teams Ensure delivery commitments are met through strong communication and informal leadership Requirements Minimum of 4 years' experience in software engineering, backend development, or related roles Proficiency in object-oriented programming and system design Experience working in Agile development environments Experience with Java 17 or Java 21 Strong understanding of Spring Boot and Spring Batch frameworks Familiarity with test automation using Cucumber or similar frameworks Exposure to observability tools such as Datadog Hands-on experience with relational databases such as PostgreSQL and Oracle Practical knowledge of AWS Cloud services and infrastructure Experience with CI/CD pipelines, especially Jenkins Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave, work-place pension About FDM We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Sep 14, 2025
Full time
FDM is a global business and technology consultancy seeking a Java Engineer to work for our client within the finance sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role based in Farnborough. Our client is seeking an experienced Java Engineer to join a team where innovation, collaboration, and continuous improvement are core values. As a Java Engineer, you will play a key role in developing robust, scalable backend systems that support mission-critical applications. You will work within a fast-paced Agile environment, designing and delivering high-quality software that has real impact. This role offers the opportunity to contribute to technical design, development, and testing practices while mentoring junior team members and helping to shape the engineering culture. You will help deliver secure, reliable, and scalable systems that support business objectives and improve customer experience. Responsibilities Analyse, design, develop, test, and deploy new features and user stories with a focus on high standards for security, reliability, and performance Collaborate with product owners and other stakeholders to define requirements and translate them into high-quality technical solutions Guide and support junior engineers, helping to assign and manage their work while contributing to their technical growth Take ownership of design decisions for assigned products and ensure alignment with overall architecture and best practices Identify and remediate issues using sound engineering principles, while proactively designing solutions to prevent potential failures Participate in peer code reviews, test automation, and documentation as part of the development lifecycle Contribute to internal technology communities, sharing knowledge and driving best practices across teams Ensure delivery commitments are met through strong communication and informal leadership Requirements Minimum of 4 years' experience in software engineering, backend development, or related roles Proficiency in object-oriented programming and system design Experience working in Agile development environments Experience with Java 17 or Java 21 Strong understanding of Spring Boot and Spring Batch frameworks Familiarity with test automation using Cucumber or similar frameworks Exposure to observability tools such as Datadog Hands-on experience with relational databases such as PostgreSQL and Oracle Practical knowledge of AWS Cloud services and infrastructure Experience with CI/CD pipelines, especially Jenkins Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave, work-place pension About FDM We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Passenger Assistant Vacancy - Home-to-School Transport Job Type: Part-time (0-hour contract, ad-hoc basis) Salary: £12.21 per hour Location: West Midlands Expected Hours: 07:30 - 09:00 and 14:30 - 16:00 (Monday - Friday term time) Are you looking for a rewarding role where you can make a real difference in the lives of children? Join as a Passenger Assistant and play a vital part in ensuring the safe and comfortable transport of children with Special Educational Needs and Disabilities (SEND) to and from school! Day-to-day of the role: Assist with the boarding and exiting of the vehicle, ensuring a safe and orderly process. Monitor and ensure the safety and comfort of children during transport. Provide support to children who may feel distressed or anxious during the journey. Maintain clear and effective communication with the driver, parents, and school staff to ensure a smooth and safe journey. Exhibit a compassionate, patient, and friendly approach to build trust and provide a positive experience for the children. Required Skills & Qualifications: No prior experience required; however, a caring and empathetic nature is essential. Must be 18 years or older with the legal right to work in the UK. Successful candidates will undergo an enhanced DBS check to assess suitability for the role. Professional and character references are required to support the application process. Strong interpersonal and communication skills. Ability to respond effectively to the needs of children. Benefits: Flexible working hours on a 0-hour contract, allowing you to work around other commitments. The opportunity to make a real difference in the lives of children with SEND. Supportive team environment. Comprehensive training provided to ensure you are well-prepared for the role. Join their team and help create a positive and supportive environment for the children they serve. Apply now to make a meaningful difference every day!
Sep 14, 2025
Full time
Passenger Assistant Vacancy - Home-to-School Transport Job Type: Part-time (0-hour contract, ad-hoc basis) Salary: £12.21 per hour Location: West Midlands Expected Hours: 07:30 - 09:00 and 14:30 - 16:00 (Monday - Friday term time) Are you looking for a rewarding role where you can make a real difference in the lives of children? Join as a Passenger Assistant and play a vital part in ensuring the safe and comfortable transport of children with Special Educational Needs and Disabilities (SEND) to and from school! Day-to-day of the role: Assist with the boarding and exiting of the vehicle, ensuring a safe and orderly process. Monitor and ensure the safety and comfort of children during transport. Provide support to children who may feel distressed or anxious during the journey. Maintain clear and effective communication with the driver, parents, and school staff to ensure a smooth and safe journey. Exhibit a compassionate, patient, and friendly approach to build trust and provide a positive experience for the children. Required Skills & Qualifications: No prior experience required; however, a caring and empathetic nature is essential. Must be 18 years or older with the legal right to work in the UK. Successful candidates will undergo an enhanced DBS check to assess suitability for the role. Professional and character references are required to support the application process. Strong interpersonal and communication skills. Ability to respond effectively to the needs of children. Benefits: Flexible working hours on a 0-hour contract, allowing you to work around other commitments. The opportunity to make a real difference in the lives of children with SEND. Supportive team environment. Comprehensive training provided to ensure you are well-prepared for the role. Join their team and help create a positive and supportive environment for the children they serve. Apply now to make a meaningful difference every day!
Maintenance Engineer - Dayshift We rise to challenges together Salary: £47,000 - £52,000 per annum Location: Spalding Ways of Working: Site Based Shift: 3's & 2's shift pattern, 06.00-18.00 Contract Type: Permanent Benefits: Highly competitive rewards package, life assurance, and excellent career progression prospects across the Bakkavor group Why join us? We're ready for anything. We thrive on challenge and change. The undeniable pressure and pace of our 24/7 operation keeps us on our toes and offers a variety of career pathways and options to explore and pursue. We encourage everyone to work hard, push further and show resilience. And it's exciting. Because only by mentoring and role modelling our success and innovation, will we continue to diversify, grow as individuals and succeed together. What we do. This fantastic opportunity will be based at our Bakkavor Spalding site, which employs over 1,470 people across 3 manufacturing facilities & 1 Distribution Centre. We specialise in making hand crafted sandwich wraps, salads, dips, soups & sauces and mayonnaise. About the role. We're looking for a skilled Maintenance Engineer to help keep our production assets running at peak performance. In this hands-on role, you'll carry out planned and predictive maintenance to prevent issues before they arise, and respond quickly to breakdowns when they do. You'll support machinery changeovers and setups, ensuring smooth transitions and minimal disruption to production. You'll also play a key role in installing and decommissioning equipment, working closely with other teams to improve technical performance and contribute to continuous improvement initiatives. Accountabilities: Prepare for food and drink maintenance work. Conduct planned maintenance of food and drink processing and packaging assets. Conduct predictive maintenance of food and drink processing and packaging assets (condition-based monitoring). Respond to breakdowns of food and drink processing and packaging assets. Conduct reactive maintenance or corrective actions to resolve deviation. Identify faults (electrical, mechanical, instrumentation, automation, and pneumatics) on food and drink processing and packaging assets, action as required. Lead or support food and drink operational teams with machinery change overs and set ups. Manufacture and repair component parts for food and drink processing and packaging assets. Contribute to continuous improvement projects to optimise food and drink assets or processes. For example, participate in failure investigations to ensure process effectiveness and to contribute to and implement practical engineering solutions for efficiency and profitability. Contribute to technical performance reviews in collaboration with other functions and stakeholders. Maintain engineering documentation for food and drink maintenance work. Support maintenance and operational team members in developing engineering technical competence. Ensure availability and performance of maintenance tools and equipment. Contribute to food and drink internal and external audits. About you. Functional Skills: Level 2 in Maths & English at grade C or above , achieve within 24 months. ( or equivalent). Engineering apprenticeship (C&G / EAL NVQ Level 3 / 4 or OAL FDEM Diploma). Current Edition of IET Wiring Regulations (C&G Level 3, achieve within 12 months). Food Safety Qualification (Level 2, achieve within 12 months). Application of Safety, Health and Environmental legislation and procedures. Communication Skills. Teamwork. Planning works and writing reports. Verify assets meet performance criteria after work. Reading and adhering to site SOPs. Fault finding: Electrical & / or Mechanical systems. CMMS experience (achieve within 12 months). Multi-skilled capability with electrical bias (achieve within 48 months). Contractor control (achieve within 12 months). Hygienic engineering. Carry out actions from CMMS (achieve within 1 month). Safety, Health and Environmental awareness. Knowledge of IT systems. Knowledge of effective teamworking. Mechanical principals, safety and control systems. Planning works and writing reports. Asset performance measures. Knowledge of CMMS. F&D assets, welding, machining, turning, hydraulic, pneumatic & thermodynamics systems and / or, electrical principals, motors, motor control circuits, motion control, encoders, PLCs, sensors. Knowledge of spare parts management systems. What you'll receive. As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: Life Assurance (1 x salary) 22 days holiday Staff Shop Stakeholder Pension Scheme MyBargains Discount Platform Personal Accident Insurance Free Independent Mortgage Advice Employee Assistance Programme A Range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Discounted tutoring for children Access to financial learning tools and affordable loans via your salary Private Medical Insurance (after 5 years service) Free Car parking Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor. We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team! Find out more and apply.
Sep 14, 2025
Full time
Maintenance Engineer - Dayshift We rise to challenges together Salary: £47,000 - £52,000 per annum Location: Spalding Ways of Working: Site Based Shift: 3's & 2's shift pattern, 06.00-18.00 Contract Type: Permanent Benefits: Highly competitive rewards package, life assurance, and excellent career progression prospects across the Bakkavor group Why join us? We're ready for anything. We thrive on challenge and change. The undeniable pressure and pace of our 24/7 operation keeps us on our toes and offers a variety of career pathways and options to explore and pursue. We encourage everyone to work hard, push further and show resilience. And it's exciting. Because only by mentoring and role modelling our success and innovation, will we continue to diversify, grow as individuals and succeed together. What we do. This fantastic opportunity will be based at our Bakkavor Spalding site, which employs over 1,470 people across 3 manufacturing facilities & 1 Distribution Centre. We specialise in making hand crafted sandwich wraps, salads, dips, soups & sauces and mayonnaise. About the role. We're looking for a skilled Maintenance Engineer to help keep our production assets running at peak performance. In this hands-on role, you'll carry out planned and predictive maintenance to prevent issues before they arise, and respond quickly to breakdowns when they do. You'll support machinery changeovers and setups, ensuring smooth transitions and minimal disruption to production. You'll also play a key role in installing and decommissioning equipment, working closely with other teams to improve technical performance and contribute to continuous improvement initiatives. Accountabilities: Prepare for food and drink maintenance work. Conduct planned maintenance of food and drink processing and packaging assets. Conduct predictive maintenance of food and drink processing and packaging assets (condition-based monitoring). Respond to breakdowns of food and drink processing and packaging assets. Conduct reactive maintenance or corrective actions to resolve deviation. Identify faults (electrical, mechanical, instrumentation, automation, and pneumatics) on food and drink processing and packaging assets, action as required. Lead or support food and drink operational teams with machinery change overs and set ups. Manufacture and repair component parts for food and drink processing and packaging assets. Contribute to continuous improvement projects to optimise food and drink assets or processes. For example, participate in failure investigations to ensure process effectiveness and to contribute to and implement practical engineering solutions for efficiency and profitability. Contribute to technical performance reviews in collaboration with other functions and stakeholders. Maintain engineering documentation for food and drink maintenance work. Support maintenance and operational team members in developing engineering technical competence. Ensure availability and performance of maintenance tools and equipment. Contribute to food and drink internal and external audits. About you. Functional Skills: Level 2 in Maths & English at grade C or above , achieve within 24 months. ( or equivalent). Engineering apprenticeship (C&G / EAL NVQ Level 3 / 4 or OAL FDEM Diploma). Current Edition of IET Wiring Regulations (C&G Level 3, achieve within 12 months). Food Safety Qualification (Level 2, achieve within 12 months). Application of Safety, Health and Environmental legislation and procedures. Communication Skills. Teamwork. Planning works and writing reports. Verify assets meet performance criteria after work. Reading and adhering to site SOPs. Fault finding: Electrical & / or Mechanical systems. CMMS experience (achieve within 12 months). Multi-skilled capability with electrical bias (achieve within 48 months). Contractor control (achieve within 12 months). Hygienic engineering. Carry out actions from CMMS (achieve within 1 month). Safety, Health and Environmental awareness. Knowledge of IT systems. Knowledge of effective teamworking. Mechanical principals, safety and control systems. Planning works and writing reports. Asset performance measures. Knowledge of CMMS. F&D assets, welding, machining, turning, hydraulic, pneumatic & thermodynamics systems and / or, electrical principals, motors, motor control circuits, motion control, encoders, PLCs, sensors. Knowledge of spare parts management systems. What you'll receive. As an equal opportunity employer, we're committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you. You'll enjoy: Life Assurance (1 x salary) 22 days holiday Staff Shop Stakeholder Pension Scheme MyBargains Discount Platform Personal Accident Insurance Free Independent Mortgage Advice Employee Assistance Programme A Range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Discounted tutoring for children Access to financial learning tools and affordable loans via your salary Private Medical Insurance (after 5 years service) Free Car parking Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor. We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team! Find out more and apply.
Company - Construction/Engineering Specialist Job Title - Service Desk Manager Location - Dartford Salary - £40k - £45k (Depending on experience) We have a new exciting for an experienced Service Desk Manager to join a growing company located in the Dartford area. The successful candidate will lead the companies support teams, ensuring consistently excellent customer service, SLA compliance, and optimal utilisation of technical resources-maintaining average SLA compliance of better than 95%, PPM adherence of 90%, first time fix rate of better than 75% and with a target engineer utilisation of at least 85%. Key Responsibilities Operational Management & SLA Oversight Ensure timely resolution of customer queries and incidents, consistently meeting or exceeding agreed SLAs. Monitor key performance metrics (e.g., first response time, resolution time, customer satisfaction) to drive continuous improvement. Resource & Utilisation Planning Maintain engineer utilisation at or above an average of 85% through accurate forecasting, dynamic scheduling, load balancing, and capacity planning. Team Leadership & Performance Recruit, train, mentor, and evaluate your team. Provide coaching, performance reviews, and career development paths to build a motivated and effective team. Process Governance & Continuous Improvement Design, document, and optimise service desk processes. Conduct regular assessments (SWOT, gap analysis) to identify and implement improvements. Reporting & Stakeholder Alignment Produce and present regular performance and utilisation reports to senior leadership. Engage with internal teams to align support delivery with business goals and drive operational improvements. Customer Service Excellence Ensure team delivers timely, clear, courteous, and jargon-free communication. Take ownership of escalated or sensitive cases to maintain customer trust and satisfaction. Tools & Budget Management Oversee service desk tools (scheduling board, knowledge base, dashboards), manage licence and vendor relationships, and ensure cost-effective operations. Required Skills & Experience Proven leadership experience in managing busy service desk or support operations, ideally within technical or engineering environments. Strong understanding of Service Desk Management with experience applying incident, problem, change, and service-level management processes. Demonstrated success in meeting SLAs and managing resource utilisation efficiently. Excellent communicator-adept at managing internal and customer-facing interactions. Proficient in setting and analysing KPIs and performance metrics; experienced with service desk platforms. Skilled in creating process documentation and driving continual improvement. Budgeting and vendor management experience to oversee tools/licenses within business constraints. Customer-focused mindset with the ability to manage escalations and drive satisfaction.
Sep 14, 2025
Full time
Company - Construction/Engineering Specialist Job Title - Service Desk Manager Location - Dartford Salary - £40k - £45k (Depending on experience) We have a new exciting for an experienced Service Desk Manager to join a growing company located in the Dartford area. The successful candidate will lead the companies support teams, ensuring consistently excellent customer service, SLA compliance, and optimal utilisation of technical resources-maintaining average SLA compliance of better than 95%, PPM adherence of 90%, first time fix rate of better than 75% and with a target engineer utilisation of at least 85%. Key Responsibilities Operational Management & SLA Oversight Ensure timely resolution of customer queries and incidents, consistently meeting or exceeding agreed SLAs. Monitor key performance metrics (e.g., first response time, resolution time, customer satisfaction) to drive continuous improvement. Resource & Utilisation Planning Maintain engineer utilisation at or above an average of 85% through accurate forecasting, dynamic scheduling, load balancing, and capacity planning. Team Leadership & Performance Recruit, train, mentor, and evaluate your team. Provide coaching, performance reviews, and career development paths to build a motivated and effective team. Process Governance & Continuous Improvement Design, document, and optimise service desk processes. Conduct regular assessments (SWOT, gap analysis) to identify and implement improvements. Reporting & Stakeholder Alignment Produce and present regular performance and utilisation reports to senior leadership. Engage with internal teams to align support delivery with business goals and drive operational improvements. Customer Service Excellence Ensure team delivers timely, clear, courteous, and jargon-free communication. Take ownership of escalated or sensitive cases to maintain customer trust and satisfaction. Tools & Budget Management Oversee service desk tools (scheduling board, knowledge base, dashboards), manage licence and vendor relationships, and ensure cost-effective operations. Required Skills & Experience Proven leadership experience in managing busy service desk or support operations, ideally within technical or engineering environments. Strong understanding of Service Desk Management with experience applying incident, problem, change, and service-level management processes. Demonstrated success in meeting SLAs and managing resource utilisation efficiently. Excellent communicator-adept at managing internal and customer-facing interactions. Proficient in setting and analysing KPIs and performance metrics; experienced with service desk platforms. Skilled in creating process documentation and driving continual improvement. Budgeting and vendor management experience to oversee tools/licenses within business constraints. Customer-focused mindset with the ability to manage escalations and drive satisfaction.
Mainly weekend cover - occasional weekdays - will require flexibility ABOUT THE ROLE As a Bank Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve. In this varied role, we'll need you to answer the phone, handle our files and support our managers. You'll also meet and greet visitors, engage with residents and show prospective clients and their families around so they can see what makes us so different. Across everything you do as an Admin Assistant here, you'll go out of your way to help us create a vibrant, happy environment. ABOUT YOU If you have the ability to multi-task, good computer skills and a confident telephone manner you could be well-suited to the Admin Assistant role with us. It's also really important that you're a people person you'll take a genuine interest in our residents and their families. If that sounds like you, we'll give you the opportunity to develop your skills with courses that have been designed to build your confidence across all your responsibilities. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your administration and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Sep 14, 2025
Full time
Mainly weekend cover - occasional weekdays - will require flexibility ABOUT THE ROLE As a Bank Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve. In this varied role, we'll need you to answer the phone, handle our files and support our managers. You'll also meet and greet visitors, engage with residents and show prospective clients and their families around so they can see what makes us so different. Across everything you do as an Admin Assistant here, you'll go out of your way to help us create a vibrant, happy environment. ABOUT YOU If you have the ability to multi-task, good computer skills and a confident telephone manner you could be well-suited to the Admin Assistant role with us. It's also really important that you're a people person you'll take a genuine interest in our residents and their families. If that sounds like you, we'll give you the opportunity to develop your skills with courses that have been designed to build your confidence across all your responsibilities. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your administration and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Headteacher Location: Abbey Gardens School, Bury St Edmunds IP32 6SA Salary: Up to £80,000.00 per annum Hours: 37.5 hours per week, Monday to Friday Contract: Permanent, Term Time Only As part of our continued growth, we now have a fantastic opportunity for a Headteacher to join our close-knit team at Abbey Gardens School, part of Acorn Education. As a Headteacher you will promote a relentless focus on high quality, creative learning, delivering our pupils educational needs, maximising pupil achievement, and their ability to develop. As Headteacher you will have an infrastructure of support from central services for Finance, Resourcing, HR and IT including a network of supportive Headteachers from other schools alongside central school improvement support. Key objectives expected to achieve: Outstanding outcomes for students that are a reflection of their needs, abilities and aptitudes. A safe environment that protects the welfare of pupils and staff in the school. Meeting all statutory requirements as defined by the DfE, Ofsted and other external bodies and achieving the highest inspection ratings possible. A motivated staff group that is fully engaged in the goal of achieving excellence in all areas of school life and who are committed to continuing personal and professional development. The commercial success of the school as defined by 100% occupancy, the rigorous management of costs and the development and implementation of growth plans as appropriate. Effective strategic and operational planning, that includes self-evaluation, school improvement and delivery. A shared vision, that fits within the overall Acorn Group strategy, which inspires and motivates students, staff and all other members of the school community. Essential: At least three years' experience as a senior leader in a specialist school for pupils with complex communication needs Qualified Teacher Status or Equivalent Willingness to extend personal and professional development Ability to lead and provide a clear vision Appreciation and understanding that leadership and management of school encompasses processes contributing to pupil outcomes, staff motivation, keeping pupils safe, filling the school with pupils, managing costs, meeting regulatory requirements and applying growth plans as appropriate Desirable: Completion of NPQH Experience of conducting performance management Experience of appointing, managing and inducting staff Experience of planning the curriculum across a range of ages and abilities Requirement: UK QTS or equivalent About Us Abbey Gardens is an exciting new addition to the Acorn Education family, set to open its doors in March/April 2026. Designed to support students aged 11 to 18, the school will offer a nurturing and inclusive learning environment tailored to meet the diverse needs of its pupils. As part of Acorn Education, Abbey Gardens will benefit from a strong foundation of expertise in delivering high-quality education and support, helping pupils thrive both academically and personally. Acorn Education is the UK's leading independent provider of specialist education. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit
Sep 14, 2025
Full time
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Headteacher Location: Abbey Gardens School, Bury St Edmunds IP32 6SA Salary: Up to £80,000.00 per annum Hours: 37.5 hours per week, Monday to Friday Contract: Permanent, Term Time Only As part of our continued growth, we now have a fantastic opportunity for a Headteacher to join our close-knit team at Abbey Gardens School, part of Acorn Education. As a Headteacher you will promote a relentless focus on high quality, creative learning, delivering our pupils educational needs, maximising pupil achievement, and their ability to develop. As Headteacher you will have an infrastructure of support from central services for Finance, Resourcing, HR and IT including a network of supportive Headteachers from other schools alongside central school improvement support. Key objectives expected to achieve: Outstanding outcomes for students that are a reflection of their needs, abilities and aptitudes. A safe environment that protects the welfare of pupils and staff in the school. Meeting all statutory requirements as defined by the DfE, Ofsted and other external bodies and achieving the highest inspection ratings possible. A motivated staff group that is fully engaged in the goal of achieving excellence in all areas of school life and who are committed to continuing personal and professional development. The commercial success of the school as defined by 100% occupancy, the rigorous management of costs and the development and implementation of growth plans as appropriate. Effective strategic and operational planning, that includes self-evaluation, school improvement and delivery. A shared vision, that fits within the overall Acorn Group strategy, which inspires and motivates students, staff and all other members of the school community. Essential: At least three years' experience as a senior leader in a specialist school for pupils with complex communication needs Qualified Teacher Status or Equivalent Willingness to extend personal and professional development Ability to lead and provide a clear vision Appreciation and understanding that leadership and management of school encompasses processes contributing to pupil outcomes, staff motivation, keeping pupils safe, filling the school with pupils, managing costs, meeting regulatory requirements and applying growth plans as appropriate Desirable: Completion of NPQH Experience of conducting performance management Experience of appointing, managing and inducting staff Experience of planning the curriculum across a range of ages and abilities Requirement: UK QTS or equivalent About Us Abbey Gardens is an exciting new addition to the Acorn Education family, set to open its doors in March/April 2026. Designed to support students aged 11 to 18, the school will offer a nurturing and inclusive learning environment tailored to meet the diverse needs of its pupils. As part of Acorn Education, Abbey Gardens will benefit from a strong foundation of expertise in delivering high-quality education and support, helping pupils thrive both academically and personally. Acorn Education is the UK's leading independent provider of specialist education. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit
Join The Gym Group - and achieve your Personal BestAre you a passionate and people-focused Level 3 qualified Personal Trainer looking to build your career in a vibrant, supportive environment? At The Gym Group, we're not just a gym-we're a nationwide community making fitness accessible to all. With over 240 locations across the UK, we lead the way in providing a high value, 24/7 fitness experience that's inclusive, innovative, and engaging. Why Choose The Gym Group?We put people first-our members and our trainers! Here's why joining us is the best move for your career: Unrivalled Growth & Training - Our industry-leading induction and ongoing development programs give you the confidence and skills to grow your career and unlock new opportunities. . Flexibility that Works for You - Choose the hours that suit your lifestyle, with financial security through a guaranteed salary. Cutting-Edge Facilities - We invest millions every year in refurbishing our gyms and keeping them fitted out with the latest equipment. Official Hyrox Partner - Be part of the latest fitness trends with dedicated Hyrox training sessions in 120+ gyms nationwide. Supportive & Inclusive Community - Be part of a team that celebrates diversity, champions collaboration, and helps you succeed.Your Benefits as a Fitness Trainer (Employed Role): Guaranteed Salary & Financial Security - Enjoy a stable income while doing what you love. Flexible Contracts - You can choose the hours you are contracted to. Funded First Aid Qualification - We've got you covered. Free Gym Membership for you a friend or family member. Work-Life Balance - With holiday pay, sick pay, and an Employee Assistance Programme for mental health and financial support. 24/7 GP Access - Skip the queues and get expert advice anytime.Tooth Fairy - Your smart dental companion - Supporting your oral health with expert guidance. Exclusive Discounts at top retailers. Pension Scheme & Share Options - Plan for your future with confidence.Want to Offer Personal Training Services too? We've Got You Covered with our Personal Trainer Rental Agreement: Zero-Risk Start - First month's rent 100% free! Keep 100% of Your Earnings - being self-employed means no cut for us, no limits, and no sneaky licence fees. Ongoing Career Development - to advance your learnings and grow your earnings! Free Promotion & Support - Get your name out there with in-gym advertising and social media exposure. Ready to take your PT career to the next level? Join a community that supports your growth, celebrates your success, and helps you thrive. Apply now and let's get started!Need assistance?If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to or alternatively call the TGG Recruitment team on and someone will be more than happy to support you. We also want to put it out there that we actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment. We want this to be a match that works for you as much as for us!
Sep 14, 2025
Full time
Join The Gym Group - and achieve your Personal BestAre you a passionate and people-focused Level 3 qualified Personal Trainer looking to build your career in a vibrant, supportive environment? At The Gym Group, we're not just a gym-we're a nationwide community making fitness accessible to all. With over 240 locations across the UK, we lead the way in providing a high value, 24/7 fitness experience that's inclusive, innovative, and engaging. Why Choose The Gym Group?We put people first-our members and our trainers! Here's why joining us is the best move for your career: Unrivalled Growth & Training - Our industry-leading induction and ongoing development programs give you the confidence and skills to grow your career and unlock new opportunities. . Flexibility that Works for You - Choose the hours that suit your lifestyle, with financial security through a guaranteed salary. Cutting-Edge Facilities - We invest millions every year in refurbishing our gyms and keeping them fitted out with the latest equipment. Official Hyrox Partner - Be part of the latest fitness trends with dedicated Hyrox training sessions in 120+ gyms nationwide. Supportive & Inclusive Community - Be part of a team that celebrates diversity, champions collaboration, and helps you succeed.Your Benefits as a Fitness Trainer (Employed Role): Guaranteed Salary & Financial Security - Enjoy a stable income while doing what you love. Flexible Contracts - You can choose the hours you are contracted to. Funded First Aid Qualification - We've got you covered. Free Gym Membership for you a friend or family member. Work-Life Balance - With holiday pay, sick pay, and an Employee Assistance Programme for mental health and financial support. 24/7 GP Access - Skip the queues and get expert advice anytime.Tooth Fairy - Your smart dental companion - Supporting your oral health with expert guidance. Exclusive Discounts at top retailers. Pension Scheme & Share Options - Plan for your future with confidence.Want to Offer Personal Training Services too? We've Got You Covered with our Personal Trainer Rental Agreement: Zero-Risk Start - First month's rent 100% free! Keep 100% of Your Earnings - being self-employed means no cut for us, no limits, and no sneaky licence fees. Ongoing Career Development - to advance your learnings and grow your earnings! Free Promotion & Support - Get your name out there with in-gym advertising and social media exposure. Ready to take your PT career to the next level? Join a community that supports your growth, celebrates your success, and helps you thrive. Apply now and let's get started!Need assistance?If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to or alternatively call the TGG Recruitment team on and someone will be more than happy to support you. We also want to put it out there that we actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment. We want this to be a match that works for you as much as for us!
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500 for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500 per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Sep 14, 2025
Full time
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500 for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500 per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Role: Starbucks Store Manager Location: Hexham, NE47 7AA Hours: Full-Time / Term Time Salary: Up to £30,500 Bonus Scheme: Quarterly Bonus Incentive! Company: EG Group Please be advised that, as this is a food establishment, there may be potential exposure to allergens in the workplace Role Overview Join Us as a Passionate Starbucks Store Manager! Are you ready to step into a leadership role at our Starbucks store and make a difference? We're looking for an enthusiastic Store Manager who can inspire their team and be the driving force behind our store's success. With a focus on maintaining exceptional standards and delivering top-notch products, you'll ensure we consistently meet our goals. Do you have the passion to motivate others and create memorable customer experiences? Are you prepared to manage daily operations, oversee waste control, and promote sales effectively? If you're ready to lead by example and jump in wherever needed-whether it's crafting beverages, ensuring cleanliness, or serving our loyal customers-we can't wait to meet you! Why Starbucks? To express our gratitude for your hard work, we offer a variety of benefits for you to enjoy. 30% EG Starbucks Discount on food, drinks, and merchandise! 24/7 Virtual GP & Wellbeing Service. 15% Asda Discount Card for extra savings! Employee Assistance Program. Quarterly Bonus Incentive-work hard and reap the rewards! Guaranteed Contracted Hours. Compassionate Leave for times that matter. Free Beverage on Shift. EG Cares Benefits & Rewards Platform- Enjoy savings on retail, food, home, garden, electronics, and more! Life Assurance. Recognition Rewards to celebrate your achievements! Learning & Development. Work Anniversary Awards to mark your milestones. Career Progression Opportunities. Access to the Learning Hub, featuring the world's largest online course library! A typical day as a store manager- Ensure compliance with Starbucks operating procedures for successful store evaluations and maintain high standards in health, food safety, and hygiene procedures. Manage inventory, stock control, and merchandising standards, including weekly stock takes and maintaining accurate temperature records. Drive down waste and inefficiency by reviewing processes, monitoring waste and labour costs, and implementing action plans to meet targets. Handle cash management, including variances, banking summaries, and theft incidents, while preparing and analysing budgets and expenditure. Coach, mentor, and support team members, fostering a welcoming environment and ensuring effective training and development. Recruit new colleagues, prepare rotas in line with labour percentages, and motivate the team to promote and upsell offers while maintaining positive relationships and addressing individual needs. Manage grievance and disciplinary cases in accordance with company policy and recognise individual and team accomplishments. Got what it takes? Previous management experience in a retail or hospitality environment. A passion for providing exceptional customer service and creating a welcoming atmosphere. Flexibility to work various shifts, including weekends and holidays, as needed. Ability to communicate effectively with team members, customers, and upper management. Please note - you are required to successfully pass a DBS check, which will be funded by EG Group. INDSTAR
Sep 14, 2025
Full time
Role: Starbucks Store Manager Location: Hexham, NE47 7AA Hours: Full-Time / Term Time Salary: Up to £30,500 Bonus Scheme: Quarterly Bonus Incentive! Company: EG Group Please be advised that, as this is a food establishment, there may be potential exposure to allergens in the workplace Role Overview Join Us as a Passionate Starbucks Store Manager! Are you ready to step into a leadership role at our Starbucks store and make a difference? We're looking for an enthusiastic Store Manager who can inspire their team and be the driving force behind our store's success. With a focus on maintaining exceptional standards and delivering top-notch products, you'll ensure we consistently meet our goals. Do you have the passion to motivate others and create memorable customer experiences? Are you prepared to manage daily operations, oversee waste control, and promote sales effectively? If you're ready to lead by example and jump in wherever needed-whether it's crafting beverages, ensuring cleanliness, or serving our loyal customers-we can't wait to meet you! Why Starbucks? To express our gratitude for your hard work, we offer a variety of benefits for you to enjoy. 30% EG Starbucks Discount on food, drinks, and merchandise! 24/7 Virtual GP & Wellbeing Service. 15% Asda Discount Card for extra savings! Employee Assistance Program. Quarterly Bonus Incentive-work hard and reap the rewards! Guaranteed Contracted Hours. Compassionate Leave for times that matter. Free Beverage on Shift. EG Cares Benefits & Rewards Platform- Enjoy savings on retail, food, home, garden, electronics, and more! Life Assurance. Recognition Rewards to celebrate your achievements! Learning & Development. Work Anniversary Awards to mark your milestones. Career Progression Opportunities. Access to the Learning Hub, featuring the world's largest online course library! A typical day as a store manager- Ensure compliance with Starbucks operating procedures for successful store evaluations and maintain high standards in health, food safety, and hygiene procedures. Manage inventory, stock control, and merchandising standards, including weekly stock takes and maintaining accurate temperature records. Drive down waste and inefficiency by reviewing processes, monitoring waste and labour costs, and implementing action plans to meet targets. Handle cash management, including variances, banking summaries, and theft incidents, while preparing and analysing budgets and expenditure. Coach, mentor, and support team members, fostering a welcoming environment and ensuring effective training and development. Recruit new colleagues, prepare rotas in line with labour percentages, and motivate the team to promote and upsell offers while maintaining positive relationships and addressing individual needs. Manage grievance and disciplinary cases in accordance with company policy and recognise individual and team accomplishments. Got what it takes? Previous management experience in a retail or hospitality environment. A passion for providing exceptional customer service and creating a welcoming atmosphere. Flexibility to work various shifts, including weekends and holidays, as needed. Ability to communicate effectively with team members, customers, and upper management. Please note - you are required to successfully pass a DBS check, which will be funded by EG Group. INDSTAR
Position Title: Commercial Analyst Duration: Contract Location: Solihull Role Overview Our Client is seeking a sharp, data-driven Commercial Analyst to join the Alternative Revenue Team. This role is critical in helping identify, analyse, and grow new commercial opportunities beyond the core of the motorcycle business. From evaluating the performance of merchandise to modelling revenue from lifestyle products, experiences, partnerships, and digital channels, you will provide actionable insights that shape business strategy and drive revenue growth. Key Responsibilities Analyse sales data, consumer trends, and product performance across alternative revenue channels (e.g. apparel, accessories, licensing, events, digital). Build and maintain financial models and revenue forecasts. Support business case development for new revenue streams and product launches. Track KPIs and generate regular performance dashboards for senior stakeholders. Identify margin opportunities, pricing strategies, and cost-saving opportunities. Collaborate with product, marketing, retail, e-commerce, and finance teams to align strategy with data. Conduct market research and competitor benchmarking. Ideal Candidate Profile Commercially minded with strong analytical skills and a problem-solving mindset. Passionate about lifestyle brands, premium products, and alternative business models. Proactive and confident working in a fast-paced, evolving environment. Requirements Degree in Business, Finance, Economics, Data Analytics, or a related field. 2+ years' experience in a commercial, financial, or data analysis role (retail, e-commerce, automotive, lifestyle, or consumer goods is a plus). Strong Excel/Google Sheets skills Excellent communication and presentation skills - ability to turn data into clear insights. Strong attention to detail and time management. An interest in motorcycles or premium brands is a bonus.
Sep 14, 2025
Contractor
Position Title: Commercial Analyst Duration: Contract Location: Solihull Role Overview Our Client is seeking a sharp, data-driven Commercial Analyst to join the Alternative Revenue Team. This role is critical in helping identify, analyse, and grow new commercial opportunities beyond the core of the motorcycle business. From evaluating the performance of merchandise to modelling revenue from lifestyle products, experiences, partnerships, and digital channels, you will provide actionable insights that shape business strategy and drive revenue growth. Key Responsibilities Analyse sales data, consumer trends, and product performance across alternative revenue channels (e.g. apparel, accessories, licensing, events, digital). Build and maintain financial models and revenue forecasts. Support business case development for new revenue streams and product launches. Track KPIs and generate regular performance dashboards for senior stakeholders. Identify margin opportunities, pricing strategies, and cost-saving opportunities. Collaborate with product, marketing, retail, e-commerce, and finance teams to align strategy with data. Conduct market research and competitor benchmarking. Ideal Candidate Profile Commercially minded with strong analytical skills and a problem-solving mindset. Passionate about lifestyle brands, premium products, and alternative business models. Proactive and confident working in a fast-paced, evolving environment. Requirements Degree in Business, Finance, Economics, Data Analytics, or a related field. 2+ years' experience in a commercial, financial, or data analysis role (retail, e-commerce, automotive, lifestyle, or consumer goods is a plus). Strong Excel/Google Sheets skills Excellent communication and presentation skills - ability to turn data into clear insights. Strong attention to detail and time management. An interest in motorcycles or premium brands is a bonus.
Your new Company: A leading international organisation with a significant presence across Europe and North America is seeking a P2P Integration Coordinator to support the financial integration of newly acquired businesses. This is a 6-month fixed-term contract, ideal for someone with strong accounts payable and stakeholder management experience. Role Overview: This role is central to ensuring a smooth transition of Purchase to Pay (P2P) processes during business acquisitions. You'll act as a key point of contact between internal teams and an outsourced service provider, helping to resolve queries, maintain compliance, and ensure timely onboarding into business-as-usual operations. Key Responsibilities Ensure integration tasks are completed accurately and on time, in line with service level agreements. Reconcile ledgers and prepare them for handover to the BAU team. Support onboarding activities and resolve issues related to opening balances. Collaborate with internal stakeholders and third-party providers to ensure seamless financial transitions. Identify and drive process improvements, representing the integration team in relevant meetings. Essential Skills & Experience Solid understanding of Accounts Payable processes. Experience supporting onboarding during acquisitions or business transitions. Strong stakeholder engagement skills, including working with third-party providers. Proficiency in Power BI and Microsoft Office (Excel, Word, Outlook). Ability to manage multiple priorities and meet tight deadlines. Analytical mindset with a focus on continuous improvement. High attention to detail and a commitment to delivering accurate results. Comfortable working in a fast-paced, evolving environment. What's on Offer: Competitive hourly rate: £13-£16 (DOE) 26 days annual leave (pro rata) Cycle to Work scheme Wellbeing initiatives Pension scheme Discretionary bonus Free on-site parking (where applicable) Friendly, collaborative working environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 14, 2025
Full time
Your new Company: A leading international organisation with a significant presence across Europe and North America is seeking a P2P Integration Coordinator to support the financial integration of newly acquired businesses. This is a 6-month fixed-term contract, ideal for someone with strong accounts payable and stakeholder management experience. Role Overview: This role is central to ensuring a smooth transition of Purchase to Pay (P2P) processes during business acquisitions. You'll act as a key point of contact between internal teams and an outsourced service provider, helping to resolve queries, maintain compliance, and ensure timely onboarding into business-as-usual operations. Key Responsibilities Ensure integration tasks are completed accurately and on time, in line with service level agreements. Reconcile ledgers and prepare them for handover to the BAU team. Support onboarding activities and resolve issues related to opening balances. Collaborate with internal stakeholders and third-party providers to ensure seamless financial transitions. Identify and drive process improvements, representing the integration team in relevant meetings. Essential Skills & Experience Solid understanding of Accounts Payable processes. Experience supporting onboarding during acquisitions or business transitions. Strong stakeholder engagement skills, including working with third-party providers. Proficiency in Power BI and Microsoft Office (Excel, Word, Outlook). Ability to manage multiple priorities and meet tight deadlines. Analytical mindset with a focus on continuous improvement. High attention to detail and a commitment to delivering accurate results. Comfortable working in a fast-paced, evolving environment. What's on Offer: Competitive hourly rate: £13-£16 (DOE) 26 days annual leave (pro rata) Cycle to Work scheme Wellbeing initiatives Pension scheme Discretionary bonus Free on-site parking (where applicable) Friendly, collaborative working environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Plumber Multi-Trade Operative - SS4 Area 19- 20 per hour (Umbrella or CIS) Van, fuel card, and trade cards provided We are currently looking for a skilled Plumber-based Multi-Trade Operative to work with a reputable housing association , carrying out void property works along the A12 corridor . This is a Monday to Friday position with potential to go on for the for a couple of months. What's on Offer: Competitive hourly rate: 19- 20 (Umbrella or CIS) Company van , fuel card , and trade cards supplied Ongoing work with a respected social housing provider Supportive and well-organised working environment Requirements: Core trade in plumbing , plus experience in two other relevant trades City & Guilds , NVQ Level 3 , or equivalent trade qualifications Full UK driving licence is essential Must be reliable, professional, and able to work independently To apply: Call Adam on (phone number removed) or send your CV to (url removed) INDPS
Sep 14, 2025
Contractor
Plumber Multi-Trade Operative - SS4 Area 19- 20 per hour (Umbrella or CIS) Van, fuel card, and trade cards provided We are currently looking for a skilled Plumber-based Multi-Trade Operative to work with a reputable housing association , carrying out void property works along the A12 corridor . This is a Monday to Friday position with potential to go on for the for a couple of months. What's on Offer: Competitive hourly rate: 19- 20 (Umbrella or CIS) Company van , fuel card , and trade cards supplied Ongoing work with a respected social housing provider Supportive and well-organised working environment Requirements: Core trade in plumbing , plus experience in two other relevant trades City & Guilds , NVQ Level 3 , or equivalent trade qualifications Full UK driving licence is essential Must be reliable, professional, and able to work independently To apply: Call Adam on (phone number removed) or send your CV to (url removed) INDPS
Job Description Fresh Kitchen are currently recruiting for a Quality Manager to join the team on site in Bicester, on a 12 Month Fixed Term Contract basis. As Quality Manager, you oversee the technical management of Fresh Kitchen and M&J Seafood, ensuring full compliance with food safety, quality, hygiene, and legal requirements through the effective implementation, monitoring, and auditing of the Quality Management Systems (QMS). You drive continuous improvement and enforcement of due diligence systems via regular audits, while providing technical support and advice to the site team to maintain a consistent approach to system implementation. You will manage supplier quality to guarantee food safety, quality, and legal compliance for supplier/raw material approval, product setup, and incoming material quality control. You support the management of MSC, ASC, and BRC certification standards, ensuring ongoing adherence to quality, GMP, hygiene, and pest control requirements. Your role also includes conducting raw material intake checks, overseeing traceability and labelling accuracy, coordinating sample testing for internal and external assessments, and analyzing results for trends to maintain high product standards. Key accountabilities: Continuously improve and enforce QMS through audits, technical support, and consistent system implementation. Support customer, regulatory, and 3rd party audits (BRC, MSC, ASC) and ensure compliance with quality, GMP, hygiene, pest control, and legal standards. Manage non-conformance investigations, complaints, raw material intake checks, traceability, labelling, and environmental monitoring. Maintain QMS documentation, review artwork and labels, manage product specifications, and coordinate internal/external sample testing including sensory and shelf-life assessments. Promote food safety culture, manage product traceability and recall processes, and support food safety training. Develop and monitor internal audit programs, oversee the Quality Controller, and ensure effective communication with customers, suppliers, and production teams. Conduct specification reviews, product quality assessments, and data management using Assure and Nutritics; analyze KPIs and quality data for improvement. Lead allergen management initiatives and support New Product Development and technical projects. Ensure compliance with Health & Safety standards, including PPE use, and lead by example. About you: To be successful in this role you must hold a full clean Drivers Licence, have a Food Science or Technology degree (or equivalent) and ideally be minimum HACCP level 3 certified and Internal Auditor/ Lead Auditor qualified. You will ideally have high risk manufacturing and seafood knowledge, (including food safety and quality requirements) and knowledge of relevant food safety legislation, QMS, BRC standards and audits. It is key to have excellent communication skills as you will be customer focused and be well organised and use effective project management skills. You will show tenacity and a desire to follow things through to completion, with strong planning and organisational skills, and a high attention to detail. Previous experience in recipe management systems and developing and reviewing of specifications and artwork approval would be desirable. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
Sep 14, 2025
Contractor
Job Description Fresh Kitchen are currently recruiting for a Quality Manager to join the team on site in Bicester, on a 12 Month Fixed Term Contract basis. As Quality Manager, you oversee the technical management of Fresh Kitchen and M&J Seafood, ensuring full compliance with food safety, quality, hygiene, and legal requirements through the effective implementation, monitoring, and auditing of the Quality Management Systems (QMS). You drive continuous improvement and enforcement of due diligence systems via regular audits, while providing technical support and advice to the site team to maintain a consistent approach to system implementation. You will manage supplier quality to guarantee food safety, quality, and legal compliance for supplier/raw material approval, product setup, and incoming material quality control. You support the management of MSC, ASC, and BRC certification standards, ensuring ongoing adherence to quality, GMP, hygiene, and pest control requirements. Your role also includes conducting raw material intake checks, overseeing traceability and labelling accuracy, coordinating sample testing for internal and external assessments, and analyzing results for trends to maintain high product standards. Key accountabilities: Continuously improve and enforce QMS through audits, technical support, and consistent system implementation. Support customer, regulatory, and 3rd party audits (BRC, MSC, ASC) and ensure compliance with quality, GMP, hygiene, pest control, and legal standards. Manage non-conformance investigations, complaints, raw material intake checks, traceability, labelling, and environmental monitoring. Maintain QMS documentation, review artwork and labels, manage product specifications, and coordinate internal/external sample testing including sensory and shelf-life assessments. Promote food safety culture, manage product traceability and recall processes, and support food safety training. Develop and monitor internal audit programs, oversee the Quality Controller, and ensure effective communication with customers, suppliers, and production teams. Conduct specification reviews, product quality assessments, and data management using Assure and Nutritics; analyze KPIs and quality data for improvement. Lead allergen management initiatives and support New Product Development and technical projects. Ensure compliance with Health & Safety standards, including PPE use, and lead by example. About you: To be successful in this role you must hold a full clean Drivers Licence, have a Food Science or Technology degree (or equivalent) and ideally be minimum HACCP level 3 certified and Internal Auditor/ Lead Auditor qualified. You will ideally have high risk manufacturing and seafood knowledge, (including food safety and quality requirements) and knowledge of relevant food safety legislation, QMS, BRC standards and audits. It is key to have excellent communication skills as you will be customer focused and be well organised and use effective project management skills. You will show tenacity and a desire to follow things through to completion, with strong planning and organisational skills, and a high attention to detail. Previous experience in recipe management systems and developing and reviewing of specifications and artwork approval would be desirable. What we offer: A competitive salary Pension scheme Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays. Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.
I'm looking for a Software Engineer to join an exciting company based in South Yorkshire which truly gives its Developers autonomy to drive their own tech decisions. The role can be fully remote, however if you do prefer the office, the benefits are: State of the art office space Heavily discounted onsite gym + swimming pool Onsite coffeeshop Free parking Working alongside other Engineers, Testers, Product Owners and the Dev Ops team you will be designing and implementing the technologies required for specific business applications. Having experience within the software development lifecycle, my client uses agile techniques and Azure DevOps to manage stories and tasks related to the projects that are being undertaken With the below technical know how you will have excellent communication skills along with a good understanding of the importance of cyber security and coding to a secure standard. An active interestr in AI is highly valued You will be using: C#, ASP.Net, .NET Core, .NET 6+ HTML 5, CSS3, SCSS, NodeJS Angular (recent versions) SQL and relational database design Azure DevOps Source Repository (GitHub) Benefits: 8% pension Fully Remote Heavily discounted onsite gym + swimming pool Onsite coffee shop Free parking Encouraged and paid for training Holidays The application process is swift! If this sounds like something you would be interested in, please do contact me for a full company profile and role rundown. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Sep 14, 2025
Full time
I'm looking for a Software Engineer to join an exciting company based in South Yorkshire which truly gives its Developers autonomy to drive their own tech decisions. The role can be fully remote, however if you do prefer the office, the benefits are: State of the art office space Heavily discounted onsite gym + swimming pool Onsite coffeeshop Free parking Working alongside other Engineers, Testers, Product Owners and the Dev Ops team you will be designing and implementing the technologies required for specific business applications. Having experience within the software development lifecycle, my client uses agile techniques and Azure DevOps to manage stories and tasks related to the projects that are being undertaken With the below technical know how you will have excellent communication skills along with a good understanding of the importance of cyber security and coding to a secure standard. An active interestr in AI is highly valued You will be using: C#, ASP.Net, .NET Core, .NET 6+ HTML 5, CSS3, SCSS, NodeJS Angular (recent versions) SQL and relational database design Azure DevOps Source Repository (GitHub) Benefits: 8% pension Fully Remote Heavily discounted onsite gym + swimming pool Onsite coffee shop Free parking Encouraged and paid for training Holidays The application process is swift! If this sounds like something you would be interested in, please do contact me for a full company profile and role rundown. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
At Aldi, you'll never find yourself bored and twiddling your thumbs on the till as a Store Assistant. In fact, time will fly by. You'll do everything from checking off deliveries to dealing with enquiries or ensuring that the shelves are fully stocked with well-presented products. And, of course, you'll provide excellent customer service at all times by attending to customer needs in a prompt and friendly way. It's a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success - and gets on with doing it. There's a real family feel here, and we all pitch in as part of a close-knit team.
Sep 14, 2025
Full time
At Aldi, you'll never find yourself bored and twiddling your thumbs on the till as a Store Assistant. In fact, time will fly by. You'll do everything from checking off deliveries to dealing with enquiries or ensuring that the shelves are fully stocked with well-presented products. And, of course, you'll provide excellent customer service at all times by attending to customer needs in a prompt and friendly way. It's a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success - and gets on with doing it. There's a real family feel here, and we all pitch in as part of a close-knit team.
You will also receive an additional premium of £4.00 per hour whilst running the store. In this incredibly varied role, you'll help manage a store that's better and more successful than ever before. You'll take real pride in maximising sales, ensuring great customer service, minimising costs and optimising operational efficiency. There's real responsibility too. In the absence of the Store Manager and Assistant Store Manager, you'll be fully in charge of the store, gaining valuable experience to help you take your next step in management. It means you'll tackle everything from ordering stock to training employees, and from checking product displays to delivering sales targets. It feels great to be part of a business that does things its own way and achieves fantastic results while doing so. You will also receive an additional premium of £4.00 per hour whilst running the store.
Sep 14, 2025
Full time
You will also receive an additional premium of £4.00 per hour whilst running the store. In this incredibly varied role, you'll help manage a store that's better and more successful than ever before. You'll take real pride in maximising sales, ensuring great customer service, minimising costs and optimising operational efficiency. There's real responsibility too. In the absence of the Store Manager and Assistant Store Manager, you'll be fully in charge of the store, gaining valuable experience to help you take your next step in management. It means you'll tackle everything from ordering stock to training employees, and from checking product displays to delivering sales targets. It feels great to be part of a business that does things its own way and achieves fantastic results while doing so. You will also receive an additional premium of £4.00 per hour whilst running the store.
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Sep 14, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Associate Director CRE Loan Asset Management, London Salary 75,000 - 85,000 + Benefits Package We are currently looking to talk to those involved within the commercial real estate lending / loan space, to discuss a role within a real estate debt fund based in Central London. We would like to speak with people who have managed a portfolio of CRE loans, either as a secondee/servicer for a lender or directly working for a lender, as that is the skillset we need. The role will involve managing a portfolio of commercial real estate loans from drawdown through to redemption. Responsibilities: Managing a portfolio of syndicated and bilateral UK and European commercial real estate investment and development loans. Creating financial models, diarising conditions subsequent, construction milestones and any other significant events, including the provision of borrower reporting, in-line with the relevant finance documents. Liaising with borrowers and their representatives in relation to ensuring reporting and other information required under the relevant finance documents are provided in a timely manner. Coordinating with lenders, borrowers and their respective lawyers in respect to loan redemptions, restructuring, amendments, waivers and other adhoc requests. Processing transfers, setting up waterfalls and reviewing back-office calculations. Liaising with project monitors, borrowers and lenders with regard to drawdowns and calculating lender splits, if required. Instructing valuations. Required Qualifications: CRE loan servicing experience. Solid analytical skills with interim to advanced level ability of Excel. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Sep 14, 2025
Full time
Associate Director CRE Loan Asset Management, London Salary 75,000 - 85,000 + Benefits Package We are currently looking to talk to those involved within the commercial real estate lending / loan space, to discuss a role within a real estate debt fund based in Central London. We would like to speak with people who have managed a portfolio of CRE loans, either as a secondee/servicer for a lender or directly working for a lender, as that is the skillset we need. The role will involve managing a portfolio of commercial real estate loans from drawdown through to redemption. Responsibilities: Managing a portfolio of syndicated and bilateral UK and European commercial real estate investment and development loans. Creating financial models, diarising conditions subsequent, construction milestones and any other significant events, including the provision of borrower reporting, in-line with the relevant finance documents. Liaising with borrowers and their representatives in relation to ensuring reporting and other information required under the relevant finance documents are provided in a timely manner. Coordinating with lenders, borrowers and their respective lawyers in respect to loan redemptions, restructuring, amendments, waivers and other adhoc requests. Processing transfers, setting up waterfalls and reviewing back-office calculations. Liaising with project monitors, borrowers and lenders with regard to drawdowns and calculating lender splits, if required. Instructing valuations. Required Qualifications: CRE loan servicing experience. Solid analytical skills with interim to advanced level ability of Excel. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
