Royal Star & Garter
Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we re looking for a skilled and motivated Fundraising Assistant. We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role. This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group. This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter s other Homes as needed. Purpose of the role - To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group - To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations - To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events - To support the High Value Events & Corporate Manager in time bound projects as and when necessary Supporter care - To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors - Ensure effective frontline support and response for donors across a range of incoming systems - Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines updating those wherever required with approval by the RSG Fundraising Officer. Donations and data entry - Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records - Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly - Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations - Filing and management of paperwork, ensuring due diligence and security measures are followed. Fundraising & volunteer support - To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down - To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers - Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported - To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular. Other - To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings - Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible - To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR - To undertake other duties as may be required and which are consistent with the nature of the role. Knowledge and experience: - Experience of working in a customer focused environment, preferably within fundraising - Good working knowledge of CRM database - Experience of banking processes and consistent financial reconciliation - Ability to manage a busy workload meeting deadlines - Experience of working on own initiative and as part of a team - Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable) - Experience of coordinating or working with volunteers, including corporate groups (desirable). Skills: - Excellent communication skills including written (and email) and on the phone - Excellent attention to detail with a good eye for numbers - Excellent general IT skills including Word & Excel - Good relationship building skills and an ability to work across teams creating strong internal networks - Strong organisational skills with the ability to manage multiple tasks in a live event environment - Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups. Personal characteristics should include: - A consultative approach to solving problems - Planning and organising; schedules activities effectively - A positive upbeat attitude - Effective team player - Role model our values in all aspects of work - Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events. We reserve the right to update and amend your job description to ensure it accurately reflects the role.
Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we re looking for a skilled and motivated Fundraising Assistant. We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role. This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group. This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter s other Homes as needed. Purpose of the role - To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group - To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations - To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events - To support the High Value Events & Corporate Manager in time bound projects as and when necessary Supporter care - To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors - Ensure effective frontline support and response for donors across a range of incoming systems - Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines updating those wherever required with approval by the RSG Fundraising Officer. Donations and data entry - Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records - Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly - Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations - Filing and management of paperwork, ensuring due diligence and security measures are followed. Fundraising & volunteer support - To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down - To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers - Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported - To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular. Other - To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings - Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible - To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR - To undertake other duties as may be required and which are consistent with the nature of the role. Knowledge and experience: - Experience of working in a customer focused environment, preferably within fundraising - Good working knowledge of CRM database - Experience of banking processes and consistent financial reconciliation - Ability to manage a busy workload meeting deadlines - Experience of working on own initiative and as part of a team - Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable) - Experience of coordinating or working with volunteers, including corporate groups (desirable). Skills: - Excellent communication skills including written (and email) and on the phone - Excellent attention to detail with a good eye for numbers - Excellent general IT skills including Word & Excel - Good relationship building skills and an ability to work across teams creating strong internal networks - Strong organisational skills with the ability to manage multiple tasks in a live event environment - Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups. Personal characteristics should include: - A consultative approach to solving problems - Planning and organising; schedules activities effectively - A positive upbeat attitude - Effective team player - Role model our values in all aspects of work - Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events. We reserve the right to update and amend your job description to ensure it accurately reflects the role.
Royal Star & Garter
About the role We re seeking an experienced Marketing Manager to drive the promotion and growth of our Homes and services. In this strategic, hands-on role, you will lead marketing campaigns, manage the customer journey from awareness to enquiry, and ensure every touchpoint delivers a high-quality experience. You ll also use your creativity to produce marketing materials and manage community engagement initiatives, such as open days, to showcase our services and strengthen local relationships. Using insight and analysis, you ll provide recommendations to support the growth of our care services and help keep our Homes thriving. We re looking for someone who shares our values, collaborates well across teams, and can work independently to deliver agreed outcomes. We operate a hybrid working model while much of the role can be home-based, regular visits to our Homes and our Twickenham office are expected to deepen understanding of our work and foster strong internal relationships. You will be joining a values-led organisation working within our dedicated Fundraising & Marketing department. We value our team and provide excellent training and benefits. Purpose of the role To lead and shape the marketing strategy for our services delivered to veterans and their families through our Homes and out into the local community ensuring strong positioning, visibility, and engagement. To take ownership of the marketing required to deliver successful customer journeys across all service areas, driving growth in enquiries, conversions, and service uptake. To provide strategic insights through effective reporting and analysis, influencing decision-making at senior level. Key responsibilities Marketing & Communications Develop, lead, and implement integrated marketing strategies that promote the full range of services provided by our Homes (including but not limited to: Lunch Club, Day Care, Short Breaks, and full-time care), ensuring these remain responsive to changing needs and market trends. Lead the development and delivery of marketing strategies for wider services delivered into the local community positioning these as trusted and accessible options for families and carers. Use data and insights via Found and other reporting tools to provide regular analysis on enquiries and service performance, producing recommendations that shape future planning. Ensure a consistently excellent customer journey, from initial enquiry through to service uptake, identifying opportunities to enhance engagement and improve experience Oversee the creation and delivery of engaging content across digital channels, website, and print, ensuring services are presented clearly and compellingly. Use your creative flair to design and produce a wide range of marketing assets from brochures to promotional items, to showcase individual Homes and services and strengthen the Royal Star & Garter brand across the group. Manage community engagement through service-focused events, such as open days, ensuring they are well-promoted, attended, and deliver a positive experience for visitors. Act as a key liaison with senior colleagues across Homes, services, fundraising, and partnerships, ensuring marketing activity supports organisational priorities and service growth. Process Manage and monitor the marketing budget for our care services, ensuring resources are allocated effectively and deliver strong return on investment. Provide leadership in maintaining efficient systems and processes across the Marketing & Communications team, including project tracking, storage, and reporting. Champion best practice in customer journey mapping, identifying opportunities to enhance engagement and retention. Contribute to organisational strategy by providing senior-level insight on service marketing, audience trends, and sector developments. Other To adhere to data protection legislation and to be fully conversant with relevant legislation and the guidelines. To understand and ensure we are compliant with Competition & Markets Authority guidance on care home To undertake other such duties as may be required and which are consistent with the nature of this role. Person specification Knowledge and experience Proven experience in devising and delivering successful marketing plans with a strong focus on customer experience and engagement. Demonstrated ability to work in a fast-paced marketing environment, effectively planning, prioritising, and managing a varied workload to deliver projects on time and to a high standard. Strong knowledge and practical understanding of digital marketing, including social media, email marketing and analytics. Good understanding of relevant marketing and charitable legislation and guidelines. Experience of enquiry management and reporting systems (e.g., Found ) is desirable. Skills and abilities Outstanding communication skills, with the ability to engage, influence, and inspire diverse audiences at all levels. Proven copywriting and editing expertise, delivering clear, compelling, and accurate content across multiple channels. Excellent relationship-building and stakeholder management skills, with the ability to collaborate effectively across teams and develop strong internal and external networks. Strong creative skills, with proficiency in Adobe Creative Suite (or other design software) to support the development of high-quality marketing materials. Advanced IT literacy, including confident use of MS 365 and Teams to manage workflows and collaboration. Highly analytical, with the ability to interpret complex data, generate actionable insights, and apply them to enhance marketing performance. Experience of WordPress or other CMS platforms (desirable), with the ability to maintain and optimise digital content. A proactive and creative leader with energy and enthusiasm, demonstrating a strong commitment to the mission and values of Royal Star & Garter Other The ability to travel and work remotely, including the location of our Homes in High Wycombe, Solihull, Surbiton, and Worthing. Travel to the Central Services office in Twickenham will also be required. Be willing to work flexibly including some evenings and weekends. Personal characteristics Genuine enthusiasm and passion for our mission, with a strong commitment to living our organisational values. A proactive self-starter with energy and drive, who inspires and motivates others through a positive and collaborative approach. Sets and maintains high performance standards for both self and team, with a focus on excellence in delivery. Approaches work with a positive, solutions-focused mindset and resilience in the face of challenges. Reliable and professional, with the ability to remain flexible, calm, and composed under pressure. We reserve the right to update and amend this job description to ensure it accurately reflects the role. This will be agreed in consultation with the job holder.
About the role We re seeking an experienced Marketing Manager to drive the promotion and growth of our Homes and services. In this strategic, hands-on role, you will lead marketing campaigns, manage the customer journey from awareness to enquiry, and ensure every touchpoint delivers a high-quality experience. You ll also use your creativity to produce marketing materials and manage community engagement initiatives, such as open days, to showcase our services and strengthen local relationships. Using insight and analysis, you ll provide recommendations to support the growth of our care services and help keep our Homes thriving. We re looking for someone who shares our values, collaborates well across teams, and can work independently to deliver agreed outcomes. We operate a hybrid working model while much of the role can be home-based, regular visits to our Homes and our Twickenham office are expected to deepen understanding of our work and foster strong internal relationships. You will be joining a values-led organisation working within our dedicated Fundraising & Marketing department. We value our team and provide excellent training and benefits. Purpose of the role To lead and shape the marketing strategy for our services delivered to veterans and their families through our Homes and out into the local community ensuring strong positioning, visibility, and engagement. To take ownership of the marketing required to deliver successful customer journeys across all service areas, driving growth in enquiries, conversions, and service uptake. To provide strategic insights through effective reporting and analysis, influencing decision-making at senior level. Key responsibilities Marketing & Communications Develop, lead, and implement integrated marketing strategies that promote the full range of services provided by our Homes (including but not limited to: Lunch Club, Day Care, Short Breaks, and full-time care), ensuring these remain responsive to changing needs and market trends. Lead the development and delivery of marketing strategies for wider services delivered into the local community positioning these as trusted and accessible options for families and carers. Use data and insights via Found and other reporting tools to provide regular analysis on enquiries and service performance, producing recommendations that shape future planning. Ensure a consistently excellent customer journey, from initial enquiry through to service uptake, identifying opportunities to enhance engagement and improve experience Oversee the creation and delivery of engaging content across digital channels, website, and print, ensuring services are presented clearly and compellingly. Use your creative flair to design and produce a wide range of marketing assets from brochures to promotional items, to showcase individual Homes and services and strengthen the Royal Star & Garter brand across the group. Manage community engagement through service-focused events, such as open days, ensuring they are well-promoted, attended, and deliver a positive experience for visitors. Act as a key liaison with senior colleagues across Homes, services, fundraising, and partnerships, ensuring marketing activity supports organisational priorities and service growth. Process Manage and monitor the marketing budget for our care services, ensuring resources are allocated effectively and deliver strong return on investment. Provide leadership in maintaining efficient systems and processes across the Marketing & Communications team, including project tracking, storage, and reporting. Champion best practice in customer journey mapping, identifying opportunities to enhance engagement and retention. Contribute to organisational strategy by providing senior-level insight on service marketing, audience trends, and sector developments. Other To adhere to data protection legislation and to be fully conversant with relevant legislation and the guidelines. To understand and ensure we are compliant with Competition & Markets Authority guidance on care home To undertake other such duties as may be required and which are consistent with the nature of this role. Person specification Knowledge and experience Proven experience in devising and delivering successful marketing plans with a strong focus on customer experience and engagement. Demonstrated ability to work in a fast-paced marketing environment, effectively planning, prioritising, and managing a varied workload to deliver projects on time and to a high standard. Strong knowledge and practical understanding of digital marketing, including social media, email marketing and analytics. Good understanding of relevant marketing and charitable legislation and guidelines. Experience of enquiry management and reporting systems (e.g., Found ) is desirable. Skills and abilities Outstanding communication skills, with the ability to engage, influence, and inspire diverse audiences at all levels. Proven copywriting and editing expertise, delivering clear, compelling, and accurate content across multiple channels. Excellent relationship-building and stakeholder management skills, with the ability to collaborate effectively across teams and develop strong internal and external networks. Strong creative skills, with proficiency in Adobe Creative Suite (or other design software) to support the development of high-quality marketing materials. Advanced IT literacy, including confident use of MS 365 and Teams to manage workflows and collaboration. Highly analytical, with the ability to interpret complex data, generate actionable insights, and apply them to enhance marketing performance. Experience of WordPress or other CMS platforms (desirable), with the ability to maintain and optimise digital content. A proactive and creative leader with energy and enthusiasm, demonstrating a strong commitment to the mission and values of Royal Star & Garter Other The ability to travel and work remotely, including the location of our Homes in High Wycombe, Solihull, Surbiton, and Worthing. Travel to the Central Services office in Twickenham will also be required. Be willing to work flexibly including some evenings and weekends. Personal characteristics Genuine enthusiasm and passion for our mission, with a strong commitment to living our organisational values. A proactive self-starter with energy and drive, who inspires and motivates others through a positive and collaborative approach. Sets and maintains high performance standards for both self and team, with a focus on excellence in delivery. Approaches work with a positive, solutions-focused mindset and resilience in the face of challenges. Reliable and professional, with the ability to remain flexible, calm, and composed under pressure. We reserve the right to update and amend this job description to ensure it accurately reflects the role. This will be agreed in consultation with the job holder.