Irlam Associates
Shaftesbury, Dorset
Sep 02, 2025
Full time
Retail Store Manager Job Title: Retail Store Manager Reports to: Direct Retail Manager Department: Direct Retail Location: Shaftesbury Store Salary: £35,000 - £38,000 per annum Bonuses: Quarterly bonuses of £500, with up to £1,000 in Q4 Hours: 10am-5pm (Monday-Saturday), 10am-4pm (Sunday), approx. 1 in 3 weekends required Contract Type: Permanent, full-time About the Role We are seeking a passionate and driven Retail Store Manager to lead our Shaftesbury store. This is a hands-on leadership role where you'll inspire a high-performing team, deliver exceptional customer experiences, and drive the commercial success of the store.If you're customer-oriented, commercially savvy, and thrive in a dynamic retail environment, this is an excellent opportunity to take ownership of a flagship store within a premium brand. Key Responsibilities Lead and motivate the team to achieve company KPIs while maintaining exceptional customer service standards. Create and manage staff rotas, ensuring payroll accuracy. Manage daily store operations, including cashing up, till reconciliation, and banking. Coach, develop, and support the store team through regular 1:1s and team briefings. Prioritise store objectives and develop strategies to maximise revenue. Organise in-store events, VIP days, and promotional activities in collaboration with the Marketing team. Create weekly business and performance reports for the Regional Manager. Oversee stock levels, liaise with merchandising teams, and maintain store presentation. Act as the first point of contact for customer queries, feedback, and escalations. Manage store social media activity to promote brand awareness. HR & Health and Safety Responsibilities Ensure the store maintains 100% Health & Safety compliance. Act as the first point of contact for store security, alarms, and incident response. Maintain accurate and up-to-date H&S documentation. Support HR with onboarding, training, and offboarding of staff. About You Education & Qualifications: Management/leadership qualifications desirable, but not essential. Experience: Minimum 2 years of retail management experience, preferably within a premium or luxury brand. Strong track record in delivering commercial success in a retail environment. Proven leadership skills and experience in managing teams. Experience with Shopify POS desirable, but not essential. Skills: Excellent communication and interpersonal skills. Strong commercial and numerical acumen. Confident with Microsoft Office, particularly Excel. Exceptional organisational skills and attention to detail. Proactive, resourceful, and adaptable in fast-paced environments. Personal Qualities: Passionate and energetic. Personable and approachable. Commercially savvy with a customer-first mindset. Reliable, self-motivated, and a strong team player.