Age UK North Tyneside

The Quality and Compliance Officer supports the delivery and monitoring of the organisation s quality assurance and compliance frameworks. Working closely with the Head of Digital, Quality and Transformation, the post holder will help embed a culture of continuous improvement, risk mitigation, and best practice throughout the organisation. This role will play a vital part in maintaining high standards and ensuring the organisation meets all internal and external requirements, including regulatory frameworks This role has a pro rata salary equating to the range displayed: £13,416 - 14,062 for working a 20hour week Main Duties & Responsibilities To assist in implementing and maintaining the organisation s Quality Assurance Frameworks, Policy and system across the organisation. To support the development and monitoring of the annual Quality Assurance Plan and track progress against set objectives. To help ensure compliance with external frameworks and accreditations including Age UK Quality Frameworks, ISO9001, CHAS, CQC, and the Disability Confident Scheme. 4. To gather and analyse quality performance data; produce monthly reports and highlight areas for improvement. To support monitoring of organisational compliance with legal, regulatory, and contractual obligations. To work with service managers to ensure policies and procedures are up-to-date and reflect current compliance standards. To maintain registers and records related to compliance activities (e.g. audit logs, data protection records, accreditation statuses). To engage with staff at all levels to build understanding and buy-in for quality and compliance processes. To respond to internal queries and provide guidance in a supportive and solution-focused manner. To actively promote the organisation s values and brand through all aspects of quality and compliance work. Requirements Essential: Educated to GCSE Level Grade 5 and above Experience in supporting quality assurance or compliance work within a regulated or charitable setting. Strong understanding of quality standards and frameworks, such as ISO9001 or similar. Knowledge of GDPR and general compliance requirements. Excellent attention to detail and organisational skills. Ability to analyse and interpret data and produce reports. Strong interpersonal skills and the ability to work collaboratively across departments Proficient in Microsoft Office and general digital systems. Commitment to the values and mission of the organisation. Desirable: Formal qualification or training in quality management, compliance, or auditing. Experience working with or in line with Care Quality Commission (CQC) standards. Experience of working with audit and inspection regimes in the charity or care sector. Benefits: Competitive salary Paid Mileage Blue Light Card Discounts 27 Days holidays including a Wellbeing Day Generous Pension Scheme Staff Referral Scheme Annual Thank You Events Opportunities to take on enhanced responsibilities through key role such as Mental Health First Aider etc

BEFRIENDING COORDINATOR £24,837 - £26,452 p.a. Part Time: 28 hours per week Age UK North Tyneside is looking for a self-motivated, organised and experienced Coordinator to support older people in our community and to help them make more of life through our face to face and telephone befriending service. The post holder will be responsible for coordinating and administering the befriending service which supports older people to engage socially through home visits, telephone calls, attending group activities and volunteering. The role is to support, develop and expand the existing offer, recruit volunteers, deliver training and maintain good communication across referrers, customers and volunteers. The successful candidate will also work with the wider team to maximise customer opportunities. This service is delivered by a team of trained volunteers, the Coordinator will deliver a volunteer training programme, administrate the volunteer and customer matching process and produce monitoring reports, within a robust reporting and evaluation framework. If you think you are the right person please request an application pack from our HR Team. Age UK North Tyneside is part of the Disability Confident Scheme and are proud to carry the positive about disabled people symbol due to our commitments regarding recruitment, training, retention, consultation and disability awareness. We recruit the most suitable individuals for each vacancy regardless of sex, sexuality, race, religion, ethnicity, disability, gender, marital status, social or economic background or caring responsibilities. Closing: Friday 5th September 2025 Registered Charity No.