Do you have experience working in a busy call centre? Do you have experience managing large call volumes? If so then this is the job for you! Hours/Shift Pattern Rotating shift pattern between 8am and 6pm, with 5pm finish on a Friday If you opt for a 30 min lunch you would start 30 mins later unless on an early shift Benefits: Uncapped monthly commission. Option of 30min or 60 min lunch agreed when you start Life Insurance Pension Contributions of 3% after 3 months 5 weeks holiday (they do have Xmas shut down) Our client are a leading Debt Collection Agency and they're looking to expand their call centre team! They're looking for someone who has experience working within a busy call centre taking around 100 call per day. This role will see you speaking with an array of customers, both commercial and residential, about the debt that's held with their utility company and your main goal is to satisfy as much debt as possible. You'll be speaking with vulnerable customers quite often so you'll need to have excellent negotiation skills and have the ability to show empathy. You must have at least 12-18 months working in a busy call centre, no unspent criminal convictions and no CCJ's or IVA's. Apply today to avoid missing out on this phenomenal opportunity!
Sep 01, 2025
Full time
Do you have experience working in a busy call centre? Do you have experience managing large call volumes? If so then this is the job for you! Hours/Shift Pattern Rotating shift pattern between 8am and 6pm, with 5pm finish on a Friday If you opt for a 30 min lunch you would start 30 mins later unless on an early shift Benefits: Uncapped monthly commission. Option of 30min or 60 min lunch agreed when you start Life Insurance Pension Contributions of 3% after 3 months 5 weeks holiday (they do have Xmas shut down) Our client are a leading Debt Collection Agency and they're looking to expand their call centre team! They're looking for someone who has experience working within a busy call centre taking around 100 call per day. This role will see you speaking with an array of customers, both commercial and residential, about the debt that's held with their utility company and your main goal is to satisfy as much debt as possible. You'll be speaking with vulnerable customers quite often so you'll need to have excellent negotiation skills and have the ability to show empathy. You must have at least 12-18 months working in a busy call centre, no unspent criminal convictions and no CCJ's or IVA's. Apply today to avoid missing out on this phenomenal opportunity!
Do you have experience working in a busy call centre? Do you have experience managing large call volumes? If so then this is the job for you! Hours/Shift Pattern Rotating shifts between 8am and 6pm, with 5pm finish on a Friday If you opt for a 30 min lunch you would start 30 mins later unless on an early shift Benefits: Uncapped monthly commission. Option of 30min or 60 min lunch agreed when you start Life Insurance Pension Contributions of 3% after 3 months 5 weeks holiday (they do have Xmas shut down) Our client are a leading Debt Collection Agency and they're looking to expand their call centre team! They're looking for someone who has experience working within a busy call centre taking around 100 call per day. This role will see you speaking with an array of customers, both commercial and residential, about the debt that's held with their utility company and your main goal is to satisfy as much debt as possible. You'll be speaking with vulnerable customers quite often so you'll need to have excellent negotiation skills and have the ability to show empathy. You must have at least 12-18 months working in a busy call centre, no unspent criminal convictions and no CCJ's or IVA's. Apply today to avoid missing out on this phenomenal opportunity!
Sep 01, 2025
Full time
Do you have experience working in a busy call centre? Do you have experience managing large call volumes? If so then this is the job for you! Hours/Shift Pattern Rotating shifts between 8am and 6pm, with 5pm finish on a Friday If you opt for a 30 min lunch you would start 30 mins later unless on an early shift Benefits: Uncapped monthly commission. Option of 30min or 60 min lunch agreed when you start Life Insurance Pension Contributions of 3% after 3 months 5 weeks holiday (they do have Xmas shut down) Our client are a leading Debt Collection Agency and they're looking to expand their call centre team! They're looking for someone who has experience working within a busy call centre taking around 100 call per day. This role will see you speaking with an array of customers, both commercial and residential, about the debt that's held with their utility company and your main goal is to satisfy as much debt as possible. You'll be speaking with vulnerable customers quite often so you'll need to have excellent negotiation skills and have the ability to show empathy. You must have at least 12-18 months working in a busy call centre, no unspent criminal convictions and no CCJ's or IVA's. Apply today to avoid missing out on this phenomenal opportunity!
Do you thrive in a busy environment? Do you have experience within administration? If so, then this is the job you've been looking for! Our client is one of the leading debt resolution companies in the UK and are looking to grow their team! Benefits On going support and training 3% pension 33 days annual leave (including bank holidays) Christmas Shutdown Life Insurance Career progression You will be managing the administration predominately for our clients field team and managing the warrant process whilst updating customer information, so it's important you're able to build relationships with colleagues and stakeholders easily. Skills and Experience If you have experience within the debt recovery industry then that's a huge bonus but not essential You must have a good working knowledge of basic computer packages You will be very enthusiastic with a willingness to learn - this is very important They are a vibrant and enthusiastic team, so having a good personality match is crucial Key Responsibilities and Duties Complete team workloads including but not limited to the following: Import and export of client files onto the CRM system Produce and send required reports on a daily, weekly, and monthly basis. Review and quality check their field agents results prior to exporting them to clients. Answer queries from field agents, clients, and third-party suppliers such as locksmiths, dog handlers and engineers. Keeping field agents informed of relevant information including stops and goes at the Warrant stage. Answer incoming calls from the field agents to record the outcomes of warrant days on the CRM system Cover team workloads to a sufficient level during staff absence to ensure their clients receive a consistent service. You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.
Sep 01, 2025
Full time
Do you thrive in a busy environment? Do you have experience within administration? If so, then this is the job you've been looking for! Our client is one of the leading debt resolution companies in the UK and are looking to grow their team! Benefits On going support and training 3% pension 33 days annual leave (including bank holidays) Christmas Shutdown Life Insurance Career progression You will be managing the administration predominately for our clients field team and managing the warrant process whilst updating customer information, so it's important you're able to build relationships with colleagues and stakeholders easily. Skills and Experience If you have experience within the debt recovery industry then that's a huge bonus but not essential You must have a good working knowledge of basic computer packages You will be very enthusiastic with a willingness to learn - this is very important They are a vibrant and enthusiastic team, so having a good personality match is crucial Key Responsibilities and Duties Complete team workloads including but not limited to the following: Import and export of client files onto the CRM system Produce and send required reports on a daily, weekly, and monthly basis. Review and quality check their field agents results prior to exporting them to clients. Answer queries from field agents, clients, and third-party suppliers such as locksmiths, dog handlers and engineers. Keeping field agents informed of relevant information including stops and goes at the Warrant stage. Answer incoming calls from the field agents to record the outcomes of warrant days on the CRM system Cover team workloads to a sufficient level during staff absence to ensure their clients receive a consistent service. You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.