Mortgage Servicing Assistant West Malling, Kent £26200 Do you have great customer service skills and an interest in finance or property? Are you confident on the phone and comfortable writing professional emails? Looking for a role with strong career progression? We are working with an established, reputable lender in the buy-to-let mortgage market who is looking for a motivated and organised individual to join their Servicing team. This is a fantastic opportunity if you are eager to build a long-term career in the financial services sector. Mortgage or servicing experience is desirable but not essential, full training will be provided. What matters most is your willingness to learn, your attention to detail, and your ability to provide excellent customer service. What you will be doing: Handling inbound and outbound calls with borrowers in a professional manner Responding to borrower enquiries via email Issuing redemption statements Chasing outstanding documentation and post-completion conditions Contacting borrowers in arrears to agree next steps Taking payments over the phone for interest and fees Accurately updating CRM notes and account records Teamwork and communication: Working both independently and as part of a collaborative team Building and maintaining strong relationships with colleagues in other departments Ensuring all enquiries are dealt with promptly, accurately, and professionally Escalating any complex issues to your line manager for resolution Day-to-day operations: Following agreed procedures, service level agreements, and servicing guidelines Inputting and maintaining accurate data for each mortgage account Managing documentation and queries related to accounts Balancing phone-based work with administrative tasks What we are looking for: Excellent verbal and written communication skills Strong organisational skills and attention to detail Confidence on the phone with a professional manner A proactive and team-focused approach Customer service experience (desirable) Mortgage or financial services experience (advantageous but not required) The details: Full-time: 40 hours per week, Monday to Friday (8.30am - 5.30pm) Hybrid: 1 day working from home following a successful 6-month probation Competitive salary, training, and career development opportunities This is a brilliant role for someone who wants to get into the mortgage industry, develop new skills, and be part of a company that values teamwork, continuous improvement, and delivering for customers.
Sep 01, 2025
Full time
Mortgage Servicing Assistant West Malling, Kent £26200 Do you have great customer service skills and an interest in finance or property? Are you confident on the phone and comfortable writing professional emails? Looking for a role with strong career progression? We are working with an established, reputable lender in the buy-to-let mortgage market who is looking for a motivated and organised individual to join their Servicing team. This is a fantastic opportunity if you are eager to build a long-term career in the financial services sector. Mortgage or servicing experience is desirable but not essential, full training will be provided. What matters most is your willingness to learn, your attention to detail, and your ability to provide excellent customer service. What you will be doing: Handling inbound and outbound calls with borrowers in a professional manner Responding to borrower enquiries via email Issuing redemption statements Chasing outstanding documentation and post-completion conditions Contacting borrowers in arrears to agree next steps Taking payments over the phone for interest and fees Accurately updating CRM notes and account records Teamwork and communication: Working both independently and as part of a collaborative team Building and maintaining strong relationships with colleagues in other departments Ensuring all enquiries are dealt with promptly, accurately, and professionally Escalating any complex issues to your line manager for resolution Day-to-day operations: Following agreed procedures, service level agreements, and servicing guidelines Inputting and maintaining accurate data for each mortgage account Managing documentation and queries related to accounts Balancing phone-based work with administrative tasks What we are looking for: Excellent verbal and written communication skills Strong organisational skills and attention to detail Confidence on the phone with a professional manner A proactive and team-focused approach Customer service experience (desirable) Mortgage or financial services experience (advantageous but not required) The details: Full-time: 40 hours per week, Monday to Friday (8.30am - 5.30pm) Hybrid: 1 day working from home following a successful 6-month probation Competitive salary, training, and career development opportunities This is a brilliant role for someone who wants to get into the mortgage industry, develop new skills, and be part of a company that values teamwork, continuous improvement, and delivering for customers.
Revenue Assurance Manager Location: Canterbury (with occasional travel to Manchester & Solihull) Full-time, 37.5 hours per week Up to 40k Do you have experience managing or leading a team within finance, billing, or revenue assurance? Are you confident working across multiple sites and keeping teams focused, proactive, and engaged? Would you like to play a key role in strengthening revenue assurance and billing accuracy for a growing organisation? We are looking for a Revenue Assurance Manager to take responsibility for a small, multi-site team and ensure that revenue assurance processes deliver maximum value. Based in Canterbury, you will oversee five team members across different locations, with occasional travel required to support staff in Manchester and Solihull. The Role As Revenue Assurance Manager, you will provide daily leadership to your team, developing their skills and ensuring they remain aligned with business goals. You will oversee billing reconciliations, improve data accuracy within financial systems, and highlight revenue opportunities or cost risks. Alongside people management, you will work closely with finance, billing, and sales to improve reporting, streamline processes, and enhance the customer billing experience. Key Responsibilities Lead and develop a team of five, conducting regular 1:1s and driving performance across multiple sites Manage reconciliations between supplier invoices and the billing system, ensuring accurate tagging and cost allocation Identify underbilling, supplier overcharges, and loss-making services, and work with stakeholders to resolve issues Oversee approval and investigation of purchase invoices within finance systems Produce monthly reports on revenue gains and margin improvements for the management team Collaborate with billing and development teams to enhance tools, processes, and MI reporting Improve customer billing accuracy, reduce credit note requirements, and ensure timely billing What We are Looking For Previous experience managing people (or strong background as a Team Leader ready for the next step) Background in revenue assurance, finance, or billing Strong analytical and problem-solving skills, with the ability to spot trends and improve processes Confident communicator, able to work effectively with multiple departments and sites Flexible to travel occasionally between Canterbury, Manchester, and Solihull
Sep 01, 2025
Full time
Revenue Assurance Manager Location: Canterbury (with occasional travel to Manchester & Solihull) Full-time, 37.5 hours per week Up to 40k Do you have experience managing or leading a team within finance, billing, or revenue assurance? Are you confident working across multiple sites and keeping teams focused, proactive, and engaged? Would you like to play a key role in strengthening revenue assurance and billing accuracy for a growing organisation? We are looking for a Revenue Assurance Manager to take responsibility for a small, multi-site team and ensure that revenue assurance processes deliver maximum value. Based in Canterbury, you will oversee five team members across different locations, with occasional travel required to support staff in Manchester and Solihull. The Role As Revenue Assurance Manager, you will provide daily leadership to your team, developing their skills and ensuring they remain aligned with business goals. You will oversee billing reconciliations, improve data accuracy within financial systems, and highlight revenue opportunities or cost risks. Alongside people management, you will work closely with finance, billing, and sales to improve reporting, streamline processes, and enhance the customer billing experience. Key Responsibilities Lead and develop a team of five, conducting regular 1:1s and driving performance across multiple sites Manage reconciliations between supplier invoices and the billing system, ensuring accurate tagging and cost allocation Identify underbilling, supplier overcharges, and loss-making services, and work with stakeholders to resolve issues Oversee approval and investigation of purchase invoices within finance systems Produce monthly reports on revenue gains and margin improvements for the management team Collaborate with billing and development teams to enhance tools, processes, and MI reporting Improve customer billing accuracy, reduce credit note requirements, and ensure timely billing What We are Looking For Previous experience managing people (or strong background as a Team Leader ready for the next step) Background in revenue assurance, finance, or billing Strong analytical and problem-solving skills, with the ability to spot trends and improve processes Confident communicator, able to work effectively with multiple departments and sites Flexible to travel occasionally between Canterbury, Manchester, and Solihull
1st Line Support Manchester £27k Do you have 1st Line Support experience and want to take the next step in your IT career? Are you ready to join a collaborative and dynamic team in a fantastic office environment? Do you want to work in an environment that values teamwork? In this office-based role , you will work across 3 locations in Central Manchester. You will have the chance to collaborate with colleagues, be mentored by experienced professionals, and develop your skills further. This is a great opportunity to advance your IT career while making a real impact. We are looking for an experienced 1st Line Service Desk Support Analyst to join the team. You will support Windows and Apple Mac users across multiple sites in a service-driven environment. Exceptional communication skills and a friendly, customer-focused approach are essential. What You Will Be Doing: Providing IT Support: Be the first point of contact for user inquiries via helpdesk systems, phone, email, or in person, ensuring a positive and helpful experience. Local and Remote Assistance: Deliver effective support to users onsite and remotely as part of a collaborative team. Ticket Management: Log and track issues using helpdesk systems like Freshservice , ensuring resolutions are well-documented. Equipment Administration: Manage equipment pools, track loans and deployments, and ensure all hardware assets are logged and maintained. Active Directory Support: Perform essential tasks such as password resets and account creation. Adaptability: Handle other tasks as needed to meet the demands of the business. Building Relationships: Build strong connections between the IT Service Desk and other departments to ensure seamless collaboration. Skills Application: Work with SharePoint, Intune, and Office 365 to enhance user support. What We're Looking For: Proven 1st Line Support experience . Excellent verbal and written communication skills. A proactive, customer-focused attitude with the ability to handle tasks efficiently. Strong troubleshooting skills for Windows and Apple Mac systems. Knowledge of Active Directory , SharePoint , Intune , and Office 365 is highly advantageous. A quick learner with the ability to adapt to new technologies and challenges in a fast-paced environment. Experience with helpdesk (ticketing) systems like Freshservice is a plus. Why Join Us? Gain mentorship and guidance from experienced professionals to help advance your career. Be part of a supportive and collaborative team dedicated to delivering exceptional IT support. If you are looking for the perfect opportunity to grow your IT career in a role that offers both professional development and an inspiring work environment, we want to hear from you! Apply today
Sep 01, 2025
Full time
1st Line Support Manchester £27k Do you have 1st Line Support experience and want to take the next step in your IT career? Are you ready to join a collaborative and dynamic team in a fantastic office environment? Do you want to work in an environment that values teamwork? In this office-based role , you will work across 3 locations in Central Manchester. You will have the chance to collaborate with colleagues, be mentored by experienced professionals, and develop your skills further. This is a great opportunity to advance your IT career while making a real impact. We are looking for an experienced 1st Line Service Desk Support Analyst to join the team. You will support Windows and Apple Mac users across multiple sites in a service-driven environment. Exceptional communication skills and a friendly, customer-focused approach are essential. What You Will Be Doing: Providing IT Support: Be the first point of contact for user inquiries via helpdesk systems, phone, email, or in person, ensuring a positive and helpful experience. Local and Remote Assistance: Deliver effective support to users onsite and remotely as part of a collaborative team. Ticket Management: Log and track issues using helpdesk systems like Freshservice , ensuring resolutions are well-documented. Equipment Administration: Manage equipment pools, track loans and deployments, and ensure all hardware assets are logged and maintained. Active Directory Support: Perform essential tasks such as password resets and account creation. Adaptability: Handle other tasks as needed to meet the demands of the business. Building Relationships: Build strong connections between the IT Service Desk and other departments to ensure seamless collaboration. Skills Application: Work with SharePoint, Intune, and Office 365 to enhance user support. What We're Looking For: Proven 1st Line Support experience . Excellent verbal and written communication skills. A proactive, customer-focused attitude with the ability to handle tasks efficiently. Strong troubleshooting skills for Windows and Apple Mac systems. Knowledge of Active Directory , SharePoint , Intune , and Office 365 is highly advantageous. A quick learner with the ability to adapt to new technologies and challenges in a fast-paced environment. Experience with helpdesk (ticketing) systems like Freshservice is a plus. Why Join Us? Gain mentorship and guidance from experienced professionals to help advance your career. Be part of a supportive and collaborative team dedicated to delivering exceptional IT support. If you are looking for the perfect opportunity to grow your IT career in a role that offers both professional development and an inspiring work environment, we want to hear from you! Apply today
2nd Line IT Support Technician Canterbury Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Canterbury, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
Sep 01, 2025
Full time
2nd Line IT Support Technician Canterbury Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Canterbury, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
2nd Line IT Support Technician Rochester Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Rochester, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
Sep 01, 2025
Full time
2nd Line IT Support Technician Rochester Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Rochester, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.