Harnham - Data & Analytics Recruitment

Data Engineer Leicester (Hybrid - 2 days/week in-office) £45,000-£50,000 The Opportunity A leading UK-based retailer is seeking a data-driven problem solver to join as a Data Engineer. This role is ideal for a data analyst with strong data engineering skills, who is eager to work on meaningful projects that impact product visibility and sales across multiple international partner platforms. What You'll Be Doing Become the subject matter expert for all third-party product and sales data Develop tools and dashboards to communicate key partner data Handle and scope new data requirements from external partners Investigate and resolve data issues (e.g., product availability errors) Build and manage ETL pipelines and APIs to improve data delivery and accuracy Contribute to the overall data strategy alongside BI and analytics colleagues Tech You'll Use SQL Python Databricks Experience with web scraping or similar techniques would be a bonus. Interview Process Initial interview with the Data Manager Technical discussion/assessment (you'll walk through your approach to data problem-solving and tooling)

HEAD OF CREDIT OPERATIONS £120,000 LONDON THE COMPANY This is an exciting opportunity with a fast-paced financial services business. The role offers the chance to lead an operations function scoping across underwriting, payments and fraud/financial crime and have a real impact in your role to make a difference to company performance. THE ROLE Leading underwriting, payments and fraud/fincrime teams Keep the teams running well to achieve business KPIs whilst driving improvements Hire, manage, and mentor next level of managers Collaborate closely with Credit Risk and Compliance to create a reliable, ongoing feedback mechanism that bridges strategic policy and day-to-day operations. Optimise decision-making and application workflows by evaluating funnel metrics and partnering with technology teams to revamp key systems and processes. Booste team productivity through metrics-based performance tracking and incentive programs designed to drive continuous operational improvement. YOUR SKILLS AND EXPERIENCE: Essential to have experience managing a large team in a credit operations function Experience in underwriting and operations Ideally experience in payments or fraud/fincrime (flexible on this) Experience developing management abilities in others Ability to be agile and work in a fast-paced, driven environment SALARY AND BENEFITS Up to £120,000 base salary Company bonus scheme Pension contribution scheme Health insurance 25 days' holiday HOW TO APPLY Please register your interest by sending your CV to Harnham through the 'Apply' link

AI Engineer - Remote We're hiring an AI Engineer to help design and build cutting-edge AI solutions with a focus on document intelligence. You'll play a key role in embedding GenAI across the business, starting with tools to support verification teams in extracting and reasoning over complex documents. This is a hands-on engineering role with a strong focus on LLM-based systems and clean, production-grade Python development. Responsibilities: Build rapid MVPs and evolve them into production-ready services. Develop and maintain shared Python libraries with strong architecture, testing, and CI/CD standards. Design and deploy LLM-based extraction, RAG, and agent workflows across large document sets. Work closely with both technical and non-technical stakeholders. Required: Expert in Python coding Solid grounding in software engineering best practices: CI/CD, automated testing, observability. Experience with multi-modal AI (e.g. layout understanding, VLMs, agentic workflows). Comfortable prototyping quickly (Streamlit, Dash) to test ideas. Familiar with MLOps tools like MLflow and model monitoring. Strong communicator who can work across teams.

Insight Analyst - Retail & Finance Focus Up to £47,000 + bonus Hybrid - Leicester (3x days a week) A UK-based retailer is seeking a skilled Insight Analyst to join their finance team, supporting the division responsible for third-party branded products sold both online and in-store. This role offers the chance to work at the intersection of retail, finance, and data, providing insights that directly influence commercial decision-making. About the Role Reporting to the Finance Manager, you'll work closely with category and commercial teams, building tailored reports, generating actionable insights, and analysing sales performance across multiple product categories. You'll also collaborate with supply chain and warehouse teams to integrate operational data where relevant, and partner with the Total Platforms team on select projects. Key Responsibilities Develop bespoke reports to support commercial teams. Analyse sales performance across categories, identifying trends and opportunities. Integrate multiple data sources, including operational and supply chain data. Present insights in a clear, actionable way to non-technical stakeholders. Essential Skills Advanced SQL expertise. Strong data visualisation skills (tool agnostic, but the team uses Power BI). Excellent communication skills with proven experience turning data into actionable insights (CV should include clear examples). Desirable Skills Experience with Databricks and Python (for data processing and automation). Background in finance or retail. Why Apply? This is an opportunity to work in a collaborative environment where your data skills will directly shape retail strategy. You'll be joining a business with a strong market presence and a clear commitment to innovation in analytics.

COMMERCIAL DATA ANALYST £42,000 - £53,000 LONDON - 1-2X A WEEK Please note, this company is unable to sponsor, and you must be a UK resident to apply THE COMPANY Join a dynamic global company that has evolved from a publishing icon into a leading multimedia and brand consultancy business. With a focus on storytelling, data, and creative brand engagement, the company partners with major international clients to deliver unique campaigns, media content, and immersive experiences. Now operating across five continents, it continues to grow through innovative services such as corporate events, digital content, media licensing, and consultancy, making it an exciting time to be part of its expanding, content-driven team. THE ROLE This client is looking for a commercially minded data analyst to join and help turn complex data into actionable business insights. In this role, you'll partner with teams across the business to gather and connect data from systems like Salesforce, NetSuite, and Google Analytics. You'll create clear, reliable dashboards and play a key part in strategic planning, delivering insights on pricing, product performance, market trends, and customer satisfaction. From building automated reports to supporting forecasting and marketing analysis, you'll help drive smarter decisions across the organisation. SKILLS + EXPERIENCE Strong SQL a requirement (Python too is a nice to have) Any data visualisation tool experience, ideal if DOMO Experience working in an individual contributor role, or smaller data team - a self-starter is a must! Background in digital, retail, tech or FMCG HOW TO APPLY If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below.

Digital Analyst Burton Upon Trent£40,000-£50,000 THE COMPANY A leading UK hospitality brand is seeking a Digital Analyst to join their Analytics & Data Science division! THE ROLE As the Digital Analyst, you will use GA4 to deep-dive on cross-platform customer journeys in order to analys & optimise these. You will also use SQL to synergise offline and online data sets together to enable more sophisticated analysis. YOUR SKILLS AND EXPERIENCE Digital Analytics experience - GA4/Adobe Analytics THE BENEFITS £40,000-£50,000 (dependent on experience) HOW TO APPLY Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page

Business Analyst - Contract Location: Remote (Occasional London travel - once a month) Contract Length: 6-9 months (Extension or permanent option available) Day Rate: £350-410pd Start Date: Flexible Overview We are seeking an experienced Technical Business Analyst to support a consultancy client with one of their customers. This is a new opportunity driven by client demand and project expansion. The ideal candidate will have a strong mix of business analysis experience, data profiling expertise, and stakeholder management skills. You will need experience working on customer journeys or digital projects. Key Responsibilities Manage and deliver 2-3 internal and/or client-facing data projects simultaneously Liaise directly with clients to gather requirements, document use cases, and map processes Work hands-on with new data sets - profiling and documenting data transformation requirements Create clear and precise documentation to support an India-based development team Collaborate with project stakeholders, developers, and senior business partners Support successful project delivery through clear communication and proactive issue resolution Required Skills & Experience Strong experience in business analysis across digital and data-driven projects Hands-on skills in: SQL (for querying) Power BI (visualisation and reporting) Data modelling concepts - Profiling data, logical models, normalisation, data cleansing (descriptive, not technical) Excellent communication and stakeholder management skills Preferred Background Previous consulting experience (Big 4 or boutique firms) is highly desirable Experience with customer journey or digital projects is a strong plus Proven ability to work effectively with offshore delivery teams Ability to self-manage and proactively identify project risks or opportunities

SENIOR ANALYST UP TO £90,000 LONDON - 2X A WEEK Please note, this company is unable to sponsor, and you must be a UK resident to apply THE COMPANY This is a leading business in the circular economy, focused on giving used books a new life. Through a combination of technology, sustainability, and global logistics, they collect, sort, and resell millions of pre-owned books each year via various online channels. Their mission is to make quality books accessible and affordable while reducing waste and promoting reuse. With a strong emphasis on data and innovation, they continuously optimise their operations to drive environmental impact and commercial success. THE ROLE This client is looking for a data-driven analyst to lead supply and operations analytics, with a focus on stock levels, supply chain performance, warehouse optimisation, and cost analysis, particularly around shipping. You'll design and run A/B tests to improve fulfilment strategies, assess supplier behaviours, and help drive efficiency across the operation. Proficiency in SQL, Python, and data visualisation tools like Tableau is essential, as is the ability to guide and mentor at least one direct report through high-impact analytics projects. This role offers the opportunity to shape their growth and transformation strategy, with flexibility to specialise further in supply-side or demand-side analytics based on your interests and team priorities. They are a very customer-focused business being a trading business, and so you will always be thinking about the customer! SKILLS + EXPERIENCE Strong supply chain, operations, or inventory analytics experience. Skilled in A/B testing and experimentation-ensuring tests are designed and analysed correctly. Technical proficiency: SQL, Python, Tableau (or similar BI tools). Previous mentoring or people management experience. Good communication skills - you need to be able to work with seniors and translate to non-technical team members Entrepreneurial mindset HOW TO APPLY If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below.

The OpportunityWe're recruiting for three Fullstack Engineers to join a high-impact contract project within a healthcare technology environment. You'll be working in small, collaborative engineering teams, building both internal and developer-facing tools that directly support operational and technical teams. The work is varied from backend systems and processes to intuitive frontends and dashboards and will suit engineers who thrive in agile, problem-solving environments. Key Responsibilities: Fullstack development across backend and frontend applications Backend: Python/Django (primary), some Ruby on Rails Frontend: React & TypeScript Building UI components, admin functions, backend services, and internal tools Working on distributed systems with multiple communicating services Applying strong analytical thinking to architectural and technical challenges Collaborating with product and engineering teams to deliver practical solutions Essential Skills & Experience: Proven experience in Python/Django Solid frontend skills with React & TypeScript Exposure to Ruby on Rails (nice to have) Experience with distributed systems and observability tools Ability to design solutions across multiple services Strong analytical problem-solving skills and clear communication Nice-to-Have Skills: Next.js Internal tooling for operational teams Experience in highly collaborative, agile teams Culture & Ways of Working: Agile (Scrum) with 2-week sprints Remote-first, with ad-hoc calls when needed Small, supportive teams that value analytical thinking and clarity Emphasis on delivering meaningful, usable solutions Interview Process: Architecture Challenge - Design a system to support new functionality (approx. 90 minutes prep). Technical Interview - 1.5-hour walkthrough of your design and reasoning. Decision - Based on technical capability, problem-solving, and communication. If you're an experienced Fullstack Engineer with a passion for solving complex problems and the flexibility to work across multiple projects, please apply with your CV.

CRO Manager (Contract) £325 per day (Outside IR35) Digital Agency We are looking for a CRO Manager to lead A/B testing, personalisation, and digital experience optimisation across both client projects and internal initiatives. Role & Responsibilities: Design, implement, and analyse A/B tests and multivariate experiments to optimize user journeys Leverage CRO tools such as Adobe Target, Optimizely, GA4, and Adobe Analytics to gather insights and inform strategies Troubleshoot and support front-end implementation using HTML, CSS, and JavaScript Collaborate with content management teams, particularly with headless CMS platforms like Contentful and Optimizely CMS Analyse user behaviour using session replay and analytics tools such as HotJar, Decibel, and FullStory Translate complex data into actionable insights and recommendations for clients and internal teams Communicate findings effectively across technical and non-technical stakeholders

iOS Developer (Swift) 6 - 9 Months 2 days on-site (London) £450 - £480 per day Our client, a leading travel company, is seeking an experienced iOS Developer with strong data engineering and visualisation skills to join on a contract basis. This role sits within their internal digital team and will focus on enhancing a proprietary staff-facing mobile app that is already in daily use across the organisation. The Project The current app (v1) enables staff to record observations, customer service interactions, and key performance indicators. The next phase is to integrate data visualisation modules, allowing staff to view curated performance data in a simple, engaging way. These new features will help drive visibility, improve engagement, and support ongoing performance initiatives. Key Responsibilities Develop and integrate new data visualisation features into the existing iOS app Write SQL for ETL processes (primarily on Teradata), moving data into AWS Cloud Translate datasets into accessible, engaging visualisations Work closely with stakeholders to gather requirements, feedback, and iterate improvements Contribute to UX design through tools like Figma to ensure user-friendly delivery Support UAT and assist non-technical users during rollout Ensure security and compliance standards are met Technical Requirements Strong iOS development skills (Swift, MVVM framework) SQL and ETL experience, ideally with Teradata and AWS S3 Proven experience building or embedding data visualisation within mobile apps Exposure to UX/visual design tools such as Figma If you're interested please send your email

Contract iOS App Developer - Data VisualisationLondon - Hybrid Up to £480 per day (Inside IR35)6-9 month project Harnham are working with a leading organisation who are expanding their staff-facing mobile app, used by thousands of employees every day. The app is already live, and the next phase is to bolt on new functionality around data visualisation, compliance, recognition, and performance metrics - giving staff and managers real visibility into performance while celebrating success through engaging dashboards. This is a contract opportunity to play a key role in shaping how data is presented and consumed within the app. The Role As a Contract iOS App Developer, you will: Integrate new data visualisation features into an existing app using SwiftUI. Work closely with UX designers, data engineers, and product managers to deliver a seamless experience. Shape and prepare the data in the first phase (SQL, ETL pipelines from Teradata to AWS). Deliver visually appealing and intuitive dashboards that make performance data clear and engaging. Collaborate with a wider team - this is not a solo build, but a project with multiple stakeholders. Skills & Experience iOS App Development (SwiftUI essential) Strong SQL and data manipulation skills Exposure to data visualisation within apps (charts, dashboards, etc.) Knowledge of ETL processes (Teradata into AWS preferred) Understanding of UX/UI principles Excellent communication & stakeholder management

Overview: We are looking for a skilled Mobile Developer with strong SQL/data processing experience to enhance an internal employee app. The app provides employees with performance insights (e.g., punctuality, recognition, and feedback) through gamified ranking and scoring. Currently, the scoring system lacks transparency, and we want to improve it with more statistics, better visualisation, and meaningful insights. You will work closely with both technical and non-technical team members to evaluate existing functionality, identify areas for improvement, and implement data-driven enhancements. Responsibilities: Work with the existing development team to understand the current app and its components. Enhance the app's features with additional statistics, visualisation, and gamification elements . Build and optimise data pipelines for pulling and processing data from Teradata/SQL into AWS S3 buckets . Perform SQL data manipulation, transformation, and processing to support analytics and app features. Collaborate with business users and managers to gather feedback and refine app functionality. Communicate findings clearly to both technical and non-technical stakeholders. Identify what's working well in the app and recommend improvements. Ensure smooth integration of Swift/Swift UI features into the app. Support app testing and validation of new features. Requirements: Proven experience in iOS development (Swift, Swift UI) . Strong background in SQL (data processing, manipulation, and pipelining). Ability to analyse and transform data for app insights and reporting. Strong communication skills for engaging with both technical and non-technical team members. Nice to Have: Experience in gamification or building employee engagement apps . Experience with Teradata and working with AWS S3 buckets . Familiarity with data visualisation techniques . Previous experience working with internal business tools or HR-related systems.

Role: Lead Backend Engineer (Backend Tech Lead) Salary: £100,000 Location: London Working Policy: Hybrid - 2-3 days a week in office (flexible) Our client, a long-established and independent wealth management firm, is looking for a Lead Backend Engineer to join their technology team. They provide a wide range of financial services to retail investors, from wealth and investment management to pensions and digital investing, and are continuing to invest heavily in their technology capability. This is a hands-on leadership role (around 70% coding, 30% oversight) where you'll drive backend engineering standards, design scalable systems, and mentor a small team of developers (senior, mid, junior). You'll have the scope to shape architecture and influence the company's broader technology direction. The role will involve: Leading backend development projects with Node.js Designing, developing, and maintaining scalable, efficient systems Overseeing code reviews, architecture discussions, and integration processes Collaborating with stakeholders to gather requirements and deliver solutions Coordinating with QA, Product, and Project Office to ensure project delivery Mentoring and providing leadership to developers What you'll bring: Strong backend development experience with Node.js (5+ years) SQL experience; RabbitMQ/Kafka and MongoDB/NoSQL a plus Technical leadership or mentorship experience (line management beneficial but not essential) Background in small to medium-sized organisations preferred Ability to balance hands-on coding with setting technical standards and direction Strong communication skills and collaborative approach This is an exciting opportunity to step into a backend tech lead role within a supportive and fast-paced environment, with the chance to directly influence how systems are built and delivered. If you're a senior backend engineer looking for the next step into technical leadership, apply now or get in touch to learn more.

Senior Data Analyst Orpington (Hybrid - 3 days per week in-office) £50,000 - £70,000 The Company A fast-growing consumer subscription platform blending elements of e-commerce and entertainment. Following a period of rapid expansion, the business is now moving into its next stage of growth, with established partnerships and international markets on the horizon. Data sits at the heart of how the company operates, shaping decisions on customer growth, engagement, and overall performance. The Role With growth accelerating, the business is establishing its first in-house analytics capability. This role will be the go-to for data insights, reporting, and strategy - helping senior stakeholders understand performance and identify opportunities for growth. You'll work directly with leaders across Marketing, Product, and Technology, delivering analysis that influences decision-making at the highest level. Alongside building dashboards and reports, you'll also take ownership of data priorities, support urgent requests, and help set the roadmap for how analytics adds value across the business. Key Responsibilities Deliver actionable insights to stakeholders across Marketing, Product and Technology Develop and maintain dashboards in Looker Studio, ensuring reporting is timely and accurate Prioritise data requests and provide clear, commercially focused analysis Conduct data audits and contribute to a longer-term analytics strategy Translate complex data into clear, business-relevant insights What You'll Bring Strong SQL skills, Looker Studio, Python and BigQuery Proven ability to turn data into insights that drive business outcomes Commercially minded, with experience influencing marketing, product, or commercial teams Excellent communication and stakeholder engagement skills Experience in e-commerce, betting, or gaming is a strong plus Proactive, hands-on, and comfortable working in a fast-paced scale-up environment How To Apply Please submit your CV via the link on this website

Technology Director London (Hybrid, 2-3 days per week on-site) Up to £120,000 + bonus The Company A global leader in rental housing investment, development, and management, operating across multiple countries and brands. With a diverse portfolio spanning student accommodation, family apartments, and short-stay properties, the business is scaling its European operations and strengthening its technology function. The Role As Technology Director for Delivery & Operations, you will oversee property operations technology across Europe. Working closely with digital product teams and senior stakeholders, you'll be responsible for implementing and enhancing core systems, managing high-value contracts, and ensuring technology enables seamless operational processes across the rental journey. Key Responsibilities Lead delivery and operations of property management systems across European markets. Act as decision-maker and advocate for new technology investments, including business case development. Manage a European delivery team plus offshore resources in India. Oversee implementation and optimisation of platforms such as Yardi, Entrata, and Salesforce. Drive efficiency and consistency in operational processes: from leasing to payments, deposits, and inventory. Candidate Profile Proven experience delivering and managing property management, hotel, or logistics systems. Background in real estate, property, or hospitality strongly preferred (retail also considered). Skilled in managing teams across multiple geographies and working with offshore service centres. Digitally minded, with a focus on operational delivery rather than product development. Confident stakeholder manager, able to operate at Director level in a global business. The Offer £120,000 base salary Annual bonus. Hybrid working, with 2-3 days per week on-site in Central London. Opportunity to shape technology delivery across multiple European markets.

The RoleWe are working with a leading organisation who are looking for a Data Architect to support the migration of Finance and HR systems into Workday. This role will be pivotal in shaping the data strategy, ensuring robust architecture, governance, and scalability while supporting the transition to new tooling. You will play a hands-on role in designing, migrating, and implementing data architecture solutions, while also shaping the data operating model for long-term adoption. This is an excellent opportunity to join a high-profile programme and work with senior stakeholders across Finance, HR, and technology. Key Responsibilities Oversee the migration of Finance and HR data into Workday Develop and maintain the overall data architecture strategy Design and implement scalable cloud-based data architecture solutions Collaborate with stakeholders to understand requirements and translate them into data models and processes Integrate data systems using modern cloud tech stacks and tooling Establish strong governance, security, and quality standards Define and implement a data management framework and operating model Drive the evolution of data architecture to support analytics and AI capabilities Mentor and provide technical leadership across data teams Skills & Experience Required Proven experience as a Data Architect on large-scale programmes Strong background in Workday (Finance & HR data) Expertise in data integration, ETL, and data modelling Advanced skills in SQL, Python, or similar Strong knowledge of data governance, quality, and security best practices Experience with cloud architectures (AWS, Azure, or GCP) Track record of designing and implementing data management frameworks and operating models Excellent communication skills, able to engage both technical and non-technical stakeholders Leadership experience within data teams Desirable DAMA certified (CDMP) Knowledge of Lakehouse and other database architectures Familiarity with observability principles and BI tools (e.g. Power BI) Experience working in Agile environments

DATA ARCHITECT£550 - £600 per day 6 - months We are representing a leading UK organisation recognised for its large-scale operations, strong public profile, and commitment to digital transformation. The organisation is undergoing a significant modernisation programme, with investment in technology, data, and cloud platforms to drive efficiency, transparency, and innovation across all business functions. With an emphasis on collaboration, inclusion, and continuous improvement, this organisation is seeking top-tier talent to help shape its future. Role Overview & Responsibilities Our client is seeking an experienced Senior Data Architect to play a pivotal role in the migration of Finance and HR divisions onto Workday. This contractor will be instrumental in shaping the organisation's data strategy, building scalable architecture solutions, and ensuring data integrity, security, and governance. Key responsibilities include: Designing and implementing scalable data architecture solutions aligned with business and industry standards. Supporting the migration of Finance and HR data and systems into Workday. Managing critical data elements in Purview Data Catalogue and ensuring effective usage across the business. Establishing and enforcing data governance, quality, and security standards. Developing a data operating model for BAU and ongoing product adoption. Driving data architecture evolution to support advanced analytics and AI over the next four years. Collaborating with cross-functional stakeholders to translate business requirements into data solutions. Providing technical leadership and mentorship to data architects, engineers, and analysts. Staying up to date with new technologies, and recommending improvements to architecture practices. Technical Skills & Experience Must-have: Extensive experience designing and implementing enterprise-scale data architectures Proficiency in data integration and ETL processes. Advanced skills in SQL, Python, or equivalent programming languages. Strong knowledge of data governance, data security, and compliance frameworks. Expertise in Master & Reference Data Management and Data Quality best practices. Cloud-based architecture experience (AWS, Azure, or GCP). Experience implementing data management frameworks and operating models. Desirable: Master's degree or DAMA certification (CDMP).Proven expertise with Workday product and data integrations. Experience across different database architectures (Lakehouse, Relational, Document Store). Familiarity with observability tools, BI platforms (Power BI), or Agile methods. Knowledge of advanced analytics, data science, or NLP techniques. Soft Skills Strong stakeholder management and communication skills, able to bridge technical and non-technical conversations. Excellent problem-solving, attention to detail, and documentation skills. Proven leadership with the ability to mentor and guide teams.

Role: Software Developer (.NET) Salary: £50,000 Location: Wallingford - Hybrid (3 days a week in office) Our client, a sustainability-driven eCommerce business, is looking for a .NET Software Developer to join their technology team. They rescue and resell over half a million books each week, preventing waste and funding literacy programmes - combining technology, commerce, and purpose. You'll play a key role in designing and maintaining scalable software that powers their eCommerce platform and warehouse operations, working with modern tech including AWS, Docker, SQL/NoSQL databases, and CI/CD pipelines. The role will involve: Developing and maintaining applications in C# .NET Designing and optimising database solutions (SQL & NoSQL) Deploying and scaling applications in AWS with Docker and CI/CD Collaborating with product and business teams to deliver solutions Debugging and enhancing existing systems for performance and security What you'll bring: 3+ years' experience in software development with .NET (C#) Strong SQL database skills; exposure to NoSQL a plus Hands-on experience with AWS and Docker Familiarity with Agile methods and Git/Bitbucket Strong problem-solving and communication skills Nice to have: Microservices, CI/CD pipelines, front-end (Blazor/JavaScript), and experience in eCommerce or logistics. This is a great opportunity to join a purpose-led tech team building modern systems that directly support sustainability and literacy. Apply today or get in touch for more details.

CRM DATA ANALYST HYBRID - LONDON - 2 DAYS A WEEK SALARY UP TO £46,000 Please note, this company is unable to offer sponsorship, and you must be a UK resident to apply THE COMPANY This global premium lifestyle brand is renowned for its iconic fashion, homeware, and fragrance collections. With a long-standing reputation for timeless style and quality craftsmanship, the business continues to innovate across retail, e-commerce, and digital engagement. Data sits at the heart of its customer strategy, and the CRM team plays a pivotal role in driving customer acquisition, retention, and engagement. THE ROLE As a CRM Data Analyst, you'll join the Customer Experience (CX) team and support the CRM and analytics function. You'll be responsible for pulling, analysing, and presenting customer data to influence decision-making and drive more effective campaigns. With a focus on storytelling through data, you'll help shape the CRM strategy, improve customer segmentation, and support the growth of acquisition and engagement initiatives. Your responsibilities will include: Supporting the CRM team with analysis, reporting, and campaign performance insights. Designing customer segments and helping optimise targeting strategies. Pulling, cleaning, and interpreting customer data to create actionable insights. Building and maintaining data pipelines to support CRM campaigns. Creating dashboards and visualisations to communicate performance to stakeholders. Partnering with data, CRM, and wider CX teams to deliver scalable, data-led solutions. REQUIREMENTS Must-Have: Strong SQL skills, with experience in creating tables, joins, and pipelines. Experience working with visualisation tools (Tableau, DataIQ, or similar). Commercial understanding of CRM performance metrics. Excellent communication skills with the ability to tell a story through data. Experience working in retail or CRM-heavy environments. Nice-to-Have: Python for data manipulation and analysis. Experience with ESP platforms (e.g., Zeta or similar). Knowledge of data architecture and infrastructure in CRM contexts. WHY WORK HERE? Join a globally recognised brand with a rich heritage and modern customer-first vision. Play a key role in shaping CRM strategy and driving data-led marketing. Hybrid working model with strong work-life balance. Be part of a skilled, collaborative CX and data team where your insights have direct impact.