Complaint Officer £26,-Month Fixed Term Contract Edinburgh Our client, a UK leader in Pensions and Life Assurance , is looking for a team of dedicated Complaint Officers to join their team in Edinburgh.As a Complaint Handler , you will take ownership of the full end-to-end complaints process, from initial receipt to final resolution, ensuring fair outcomes for customers while adhering to regulatory guidelines. Please note this role will require you to be based within a commutable distance of Edinburgh - You will be based in office 5 days a week through training and accreditation, moving to hybrid after. Key Responsibilities: Managing the full lifecycle of customer complaints, from inital data gather to final response. Collaborating with internal teams to gather necessary information and drive complaint resolutions. Ensuring compliance with regulatory standards by maintaining accurate records and adhering to best practices. Identifying trends in complaints and providing insights to enhance processes and customer experience. Delivering excellent customer service at every touchpoint. About you: Complaints experience in financial services or wider regulated markets - Pensions or Life Assurance experience is desirable but not essential. A strong communicator, capable of handling complex and sensitive issues with empathy and professionalism. A problem-solver with analytical skills and a commitment to delivering fair outcomes. You are organised and can manage multiple cases, prioritising workloads effectively. You are within commutable distance to Edinburgh. What can we offer you? £26,500 12-month fixed term contract Valuable experience in the Pensions & Investments space Experience with an industry leader committed to delivering outstanding customer service If you're ready to take the next step in your career and make a real difference in the financial services industry, apply today.
Sep 01, 2025
Full time
Complaint Officer £26,-Month Fixed Term Contract Edinburgh Our client, a UK leader in Pensions and Life Assurance , is looking for a team of dedicated Complaint Officers to join their team in Edinburgh.As a Complaint Handler , you will take ownership of the full end-to-end complaints process, from initial receipt to final resolution, ensuring fair outcomes for customers while adhering to regulatory guidelines. Please note this role will require you to be based within a commutable distance of Edinburgh - You will be based in office 5 days a week through training and accreditation, moving to hybrid after. Key Responsibilities: Managing the full lifecycle of customer complaints, from inital data gather to final response. Collaborating with internal teams to gather necessary information and drive complaint resolutions. Ensuring compliance with regulatory standards by maintaining accurate records and adhering to best practices. Identifying trends in complaints and providing insights to enhance processes and customer experience. Delivering excellent customer service at every touchpoint. About you: Complaints experience in financial services or wider regulated markets - Pensions or Life Assurance experience is desirable but not essential. A strong communicator, capable of handling complex and sensitive issues with empathy and professionalism. A problem-solver with analytical skills and a commitment to delivering fair outcomes. You are organised and can manage multiple cases, prioritising workloads effectively. You are within commutable distance to Edinburgh. What can we offer you? £26,500 12-month fixed term contract Valuable experience in the Pensions & Investments space Experience with an industry leader committed to delivering outstanding customer service If you're ready to take the next step in your career and make a real difference in the financial services industry, apply today.
Our client, one of the UK's largest asset managers with ambitions to double AUM, are looking to appoint an experienced Fund Compliance Specialist in a broad and rewarding role, covering both assurance and advisory activities.Reporting directly to the Head of Risk & Compliance, the role will also support the firm's wider strategic ambitions, including through engagement in the development of exciting new propositions. This is an opportunity to join a dynamic and ambitious firm in a varied Compliance role with exposure to senior stakeholders, both internally and externally.You will: Advise business areas on recommended control improvement actions. Provide investment risk and compliance consultancy to key stakeholders Lead on second line engagement change initiatives. Support the Head of Risk and Compliance in the development and delivery of the Compliance Plan. Review daily risk measurement checks (e.g. Derivative exposures; fund compliance with VaR limits, VaR back-testing overshoots and Liquidity thresholds) Act as the risk and compliance contact for error and breach identification, resolution, trend analysis and escalation. Liaise with the Depositary to complete regulatory and best practice obligations. The ideal candidate will have demonstrable Compliance experience in the investment management sector, particularly in an ACD business; Strong understanding and experience of 2LoD compliance monitoring techniques and regulatory requirements, including investment principles, investment types and portfolio liquidity; Excellent communication skills, with an ability to influence, facilitate and negotiate.
Sep 01, 2025
Full time
Our client, one of the UK's largest asset managers with ambitions to double AUM, are looking to appoint an experienced Fund Compliance Specialist in a broad and rewarding role, covering both assurance and advisory activities.Reporting directly to the Head of Risk & Compliance, the role will also support the firm's wider strategic ambitions, including through engagement in the development of exciting new propositions. This is an opportunity to join a dynamic and ambitious firm in a varied Compliance role with exposure to senior stakeholders, both internally and externally.You will: Advise business areas on recommended control improvement actions. Provide investment risk and compliance consultancy to key stakeholders Lead on second line engagement change initiatives. Support the Head of Risk and Compliance in the development and delivery of the Compliance Plan. Review daily risk measurement checks (e.g. Derivative exposures; fund compliance with VaR limits, VaR back-testing overshoots and Liquidity thresholds) Act as the risk and compliance contact for error and breach identification, resolution, trend analysis and escalation. Liaise with the Depositary to complete regulatory and best practice obligations. The ideal candidate will have demonstrable Compliance experience in the investment management sector, particularly in an ACD business; Strong understanding and experience of 2LoD compliance monitoring techniques and regulatory requirements, including investment principles, investment types and portfolio liquidity; Excellent communication skills, with an ability to influence, facilitate and negotiate.