Kevin Theobald Employment Agency

Implant/ Reading up to £35K! Organising transport by air, road and sea. Customer Services and completion of Dangerous Goods paperwork. Invoicing, job costing and undertaking export documentation. Key Duties: Completion of end-to-end forwarding activities as the individual role requires. Completion of Dangerous Goods paperwork for all modes of transportation Work closely with internal and external customers. Focus on customer service. To organise transport by air, road & sea Use of Next Gen/MS office as requested. Ensure invoicing, job costing, CIA, Netting, and milestone are updated within the required timeframe. Month end department compliance Customs Entries Cost control Assist senior forwarders, Supervisor and line manager where required. Ensure all reports including internal and customer specific are completed within the deadline. Resolve queries from customers and suppliers. Ensure Best Practice models are adopted. Work closely with the Operations manager for Internal and external rates reviews. Remain in contact with customers and suppliers to maintain relationships. To take part in customer reviews when required to build up visibility and relationships with customers. Assist sales and management with customer development. Maintain clean desk policy. Operate within companies QA system. Any other tasks as directed by their supervisor or line manager.

The Pricing Team are accountable for the internal and external pricing for UK sea products including consolidation and direct services, both inbound and outbound to and from the United Kingdom by Sea. The role will report to the Head of Sea Freight and will work closely with the Gateway Manager, UK Senior General Managers, Trade Lane Managers and Regional Business Development Managers and the wider Business Development community both in the UK and the Global Network to support the growth of the UK Sea Product. Duties Include: Builds relationships within existing accounts and expands/develops connection points in other areas of the business line to identify new business leads. Develops and maintains positive customer relations in assigned area of responsibility and resolve conflicts involving scheduling, resources, or technical issues with Branch management Leads effort to maximize satisfaction, retention and reference ability of customers Plan and Support local BD campaign and promotion order to drive result deliverable, including any Customer visits if required Raise customer quotations in a timely manner and follow up accordingly, including weekly KPI reporting Work closely within the UK FM business line team to ensure the turnaround of quotes and communicate updates. Key Skills: Knowledge of Sea freight Industry/ Trends. Identification of Opportunities and markets within the overall Sea Freight environment Thorough understanding of the Rules and regulations to Sea freight to and from UK, with clear understanding of Overseas regulations where appropriate Strategist able to use their experience and perspective help guide trade lane sales and local Sales Monday - Friday 9-530pm

We are recruiting for a client based in Crawley, Hours are Monday- Friday (Apply online only This is on site, no hybrid working Minimum 10 years experience at General management/Directorship level in Freight Forwarding The Operations manager is accountable for various aspects of the business. The position will require a heavy reliance on strong and current operational expertise in all aspects of the operation including the warehouse. The Operations manager is responsible for the company s performance, sustainable growth, and efficiency. They will also require a sound knowledge of finance as well as sales. The role requires a very strong desire to deliver high levels and standards of customer service both internal and external. Duties Include: Ensuring the business is run in accordance with the directives of the Directors Responsible for business operation performance and results, ensuring sustainable growth and profitability. Active involvement in profitability from the operations department (Forwarding and warehouse) Active responsibility to ensure operators are compliant to all areas including and H&S, quality assurance, airside operators and IATA inline with compliance and senior management. Responsibility to evaluate each customer s worth and act accordingly Maximise staff resources and effectiveness (drive efficiency and optimisation) Develop a culture of continuous improvement while building a strong relationship with relevant parties both internal and external. Control and focus on costs across all aspects of the business Operations: Coordinate Air, Road and Sea shipments to/from the UK and Cross Trade moments from start to finish. • Ensure accuracy with billing and strong commercial judgement on margins per customer. • Support the operations team in fulfilling all customer requirements. • Accurately complete job files & book jobs onto the internal job management system. • Update track/trace customer portals on relevant jobs ensuring accurate data entry and milestone reports via email. • Prepare and present quotations for projects, ad-hoc and regular movements. Customer Requirements: • Fully understand our customers needs and requirements • Responsible for growth and development of the business through customer development, retention and working closely with Sales to maximise opportunities • Work closely with other colleagues to seek improvements on customer service using digital solutions • Constantly look to improve quality and service provided • Meet customers and perform guided tours of the facility as required • Attend external meetings with customers and suppliers as required • Handle customer complaints/issues escalating where necessary to ensure full resolution Key Skills: Management skills ability to grow and develop a strong team Strong commercial skills Results orientated Self-starter/multi-tasker, with adaptable hands on approach suitable for SME Proven project management ability including excellent organisational/administrative, analytical, problem solving and time management skills Excellent spoken and written communication skills gained within a customer interfacing role Computer skills proficient in all Microsoft office applications, Transport/logistics software application Accuracy and attention to detail particularly when working under pressure Company provides excellent benefits including a pension and social days

Our client is seeking a dynamic, experienced, and commercially astute Customs and Quality Controller. This is a key role spanning all divisions of the business. Reporting directly to the leadership team, you will be responsible for establishing and managing a fully compliant customs function for road freight exports and imports while leading company-wide quality and compliance initiatives. This includes overseeing regulatory and accreditation standards (ISO, AEO, Ecovadis, ASA), improving internal processes, and managing the compliance administration function. Salary NEG Full time on site role location Sussex Area Duties Include: Lead the establishment and day-to-day management of a dedicated customs office for road freight imports and exports. Ensure full compliance with HMRC customs procedures, including CDS declarations. Develop and maintain SOPs for customs clearance processes. Train and support relevant staff while managing relationships with brokers and border authorities. Lead efforts to secure and maintain certificates, such as ISO 9001/ISO 14001/ISO 27001 Compliance Operational Support Audits and quality control Contract & Commercial Support What qualities you need: Proven experience in customs, quality assurance, and logistics operations. In-depth knowledge of HMRC processes, CDS declarations, ISO standards, and freight compliance. Track record in managing audits and accreditation processes (e.g., AEO, Ecovadis). Strong leadership, training, and mentoring skills. Excellent communication and analytical abilities. Familiarity with customs software and compliance tools is advantageous.