Future Publishing

The Infrastructure and Networks team at Future Publishing Ltd oversees a wide array of critical systems across the UK, North America, and Australia. We are responsible for the management, support, and proactive monitoring of infrastructure and network services spanning five data centers and multiple remote offices worldwide. Our mission is to deliver secure, highly available, scalable, and flexible systems that support a 24/7 global business serving approximately 3,800 internal users and internationally recognised brands. We are dedicated to continuous improvement, striving to enhance operational efficiency and deliver exceptional service experiences while maintaining the highest industry standards. What you'll be doing You will support the maintenance and administration of both LAN and WAN infrastructure across enterprise environments and data centers. You will ensure operations align with internal standards and industry best practices. This includes deploying, maintaining, and decommissioning network hardware in accordance with established plans, standards, and change control procedures, while keeping comprehensive and accurate documentation. Reporting to the Network Manager, you will collaborate with external vendors to design, implement, and support network infrastructure solutions. Effective monitoring of network services is essential, and you will respond promptly and to issues to uphold service level agreements (SLAs). In addition, diagnosing and resolving network issues will be a key responsibility, including escalating complex problems when necessary to ensure a resolution for internal stakeholders. Regular communication with the Senior Network Engineer through status reports and updates is required. You will maintain up-to-date technical documentation for all systems and processes and stay informed about the latest developments in networking to help drive continuous improvement within the team. The role also includes providing second-level escalation support and participating in the IT Operations on-call rota for out-of-hours network support. Experience that will put you ahead of the curve Proficient in configuring and troubleshooting Juniper routers, switches, and firewalls, with strong command-line experience. Solid understanding of networking protocols (TCP/IP, DHCP, OSPF, BGP, Subnetting, Spanning Tree) and IPv6/dual-stack networking. Experience with resolving complex network issues; familiar with VoIP, enterprise WiFi, and fiber optic technologies. Experience with Windows Server and Unix/Linux system administration. What's in it for you The expected range for this role is £40,000 - £50,000 This is a Hybrid role from our Cardiff or Bath Office, working three days from the office, two from home Plus more great perks, which include; Uncapped leave, because we trust you to manage your workload and time When we hit our targets, enjoy a share of our profits with a bonus Refer a friend and get rewarded when they join Future Wellbeing support with access to our Colleague Assistant Programmes Opportunity to purchase shares in Future, with our Share Incentive Plan Internal job family level Technology 6 Who are we We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces. We've got ambitious plans that further build on our growth momentum and unlock new opportunities - and we're looking for driven people who want to be a part of it! Our Future, Our Responsibility - Inclusion and Diversity at Future We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table - it's about making sure the table has room for everyone. Because a diverse team isn't just good for business. It's the Future. Please let us know if you need any reasonable adjustments made so we can give you the best experience! Find out more about Our Future, Our Responsibility on our website.