Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Working within an industry leading organisation at Finning, and the largest CAT dealership worldwide, your role as Rebuild Repair Engineer will be carrying out reconditioning and maintenance on Caterpillar products and supporting 2nd life overhauls to products within the Construction Equipment product group Job Description: We are looking for a highly experienced and motivated individual with a track record of strong electrical, hydraulic and engine troubleshooting skills who would be suited to a role in a large workshop environment supporting the repair and maintenance of CAT machinery. As a Finning Engineer you will receive: Salary - £35,000 - £39,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) life insurance referral Scheme (£1000 for successful referral) Laptop and phone, Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. As a Rebuild Repair Engineer you will be based in one of Finning's workshops, It will be your role to ensure that the refurbishment of Caterpillar products are carried out to Finning standards and customer requirements Major Job Functions Undertake a detailed inspection of the machine to confirm or expand on any initial field inspection report so that a commercial assessment of the likely repair, replacement refurbishment work can be made. Carry out standard diagnosis tests on machine components to enable more accurate cost evaluations or for the issue of condition and warranty agreements to customers. Produce a comprehensive list of parts and materials required for the proposed machine preparation work. Undertake overhaul, repair or refurbishment work on the machine to the agreed work plan, removing and dispatching components for specialist attention, re-installing the original or replacement part or repairing original parts. Inspect and test completed machine to ensure unit is operating to expected performance levels. Specific Skills Flexibility, organisational and time management skills Excellent attention to detail, work accuracy/numeracy and quality orientated Work autonomously on own initiative and also well as part of a team Strong communication and interpersonal skills and ability to build positive relationships across all levels of the business Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work under pressure to tight deadlines Effective problem-solver with strong analytical skills A committed and positive attitude along with an obvious customer focus and the ability to build a positive rapport with customers Knowledge Deep understanding of the use of general service manuals and computerised Service Information System (SIS) from the OEM Practical knowledge of tooling and specialised equipment to conduct repairs on difficult and heavy machinery Practical knowledge of rigging, slinging and jacking procedures Electrical, hydraulic and mechanical fitting knowledge Accountability Adhere to agreed job times. Ensure the highest quality of finished machines. Maintain availability of machines ready to hire and presentation of machine stock parked in yard. Ensure positive feedback/nil customer complaints. Constant awareness of SHEQ obligations and zero accidents by maintaining a tidy and safe working area. Education and Experience Preferably with a background plant machinery or similar industries i.e. HGV / agriculture Either apprentice trained or minimum 5 years' experience in quality service environment within a similar industry A licence to drive reach trucks is required Practical experience in operating construction equipment in confined spaces and mechanical fitting work on large-scale machines If you are a Workshop Technician, HGV Mechanic, Construction Plant Fitter or Diesel Fitter / Mechanic and have experience working on Plant or Agricultural machinery or HGV's and would like to join an industry leading organisation then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 18, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Working within an industry leading organisation at Finning, and the largest CAT dealership worldwide, your role as Rebuild Repair Engineer will be carrying out reconditioning and maintenance on Caterpillar products and supporting 2nd life overhauls to products within the Construction Equipment product group Job Description: We are looking for a highly experienced and motivated individual with a track record of strong electrical, hydraulic and engine troubleshooting skills who would be suited to a role in a large workshop environment supporting the repair and maintenance of CAT machinery. As a Finning Engineer you will receive: Salary - £35,000 - £39,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) life insurance referral Scheme (£1000 for successful referral) Laptop and phone, Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. As a Rebuild Repair Engineer you will be based in one of Finning's workshops, It will be your role to ensure that the refurbishment of Caterpillar products are carried out to Finning standards and customer requirements Major Job Functions Undertake a detailed inspection of the machine to confirm or expand on any initial field inspection report so that a commercial assessment of the likely repair, replacement refurbishment work can be made. Carry out standard diagnosis tests on machine components to enable more accurate cost evaluations or for the issue of condition and warranty agreements to customers. Produce a comprehensive list of parts and materials required for the proposed machine preparation work. Undertake overhaul, repair or refurbishment work on the machine to the agreed work plan, removing and dispatching components for specialist attention, re-installing the original or replacement part or repairing original parts. Inspect and test completed machine to ensure unit is operating to expected performance levels. Specific Skills Flexibility, organisational and time management skills Excellent attention to detail, work accuracy/numeracy and quality orientated Work autonomously on own initiative and also well as part of a team Strong communication and interpersonal skills and ability to build positive relationships across all levels of the business Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work under pressure to tight deadlines Effective problem-solver with strong analytical skills A committed and positive attitude along with an obvious customer focus and the ability to build a positive rapport with customers Knowledge Deep understanding of the use of general service manuals and computerised Service Information System (SIS) from the OEM Practical knowledge of tooling and specialised equipment to conduct repairs on difficult and heavy machinery Practical knowledge of rigging, slinging and jacking procedures Electrical, hydraulic and mechanical fitting knowledge Accountability Adhere to agreed job times. Ensure the highest quality of finished machines. Maintain availability of machines ready to hire and presentation of machine stock parked in yard. Ensure positive feedback/nil customer complaints. Constant awareness of SHEQ obligations and zero accidents by maintaining a tidy and safe working area. Education and Experience Preferably with a background plant machinery or similar industries i.e. HGV / agriculture Either apprentice trained or minimum 5 years' experience in quality service environment within a similar industry A licence to drive reach trucks is required Practical experience in operating construction equipment in confined spaces and mechanical fitting work on large-scale machines If you are a Workshop Technician, HGV Mechanic, Construction Plant Fitter or Diesel Fitter / Mechanic and have experience working on Plant or Agricultural machinery or HGV's and would like to join an industry leading organisation then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Working within an industry leading organisation at Finning, and the largest CAT dealership worldwide, your role as Rebuild Repair Engineer will be carrying out reconditioning and maintenance on Caterpillar products and supporting 2nd life overhauls to products within the Construction Equipment product group Job Description: We are looking for a highly experienced and motivated individual with a track record of strong electrical, hydraulic and engine troubleshooting skills who would be suited to a role in a large workshop environment supporting the repair and maintenance of CAT machinery. As a Finning Engineer you will receive: Salary - £35,000 - £39,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) life insurance referral Scheme (£1000 for successful referral) Laptop and phone, Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. As a Rebuild Repair Engineer you will be based in one of Finning's workshops, It will be your role to ensure that the refurbishment of Caterpillar products are carried out to Finning standards and customer requirements Major Job Functions Undertake a detailed inspection of the machine to confirm or expand on any initial field inspection report so that a commercial assessment of the likely repair, replacement refurbishment work can be made. Carry out standard diagnosis tests on machine components to enable more accurate cost evaluations or for the issue of condition and warranty agreements to customers. Produce a comprehensive list of parts and materials required for the proposed machine preparation work. Undertake overhaul, repair or refurbishment work on the machine to the agreed work plan, removing and dispatching components for specialist attention, re-installing the original or replacement part or repairing original parts. Inspect and test completed machine to ensure unit is operating to expected performance levels. Specific Skills Flexibility, organisational and time management skills Excellent attention to detail, work accuracy/numeracy and quality orientated Work autonomously on own initiative and also well as part of a team Strong communication and interpersonal skills and ability to build positive relationships across all levels of the business Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work under pressure to tight deadlines Effective problem-solver with strong analytical skills A committed and positive attitude along with an obvious customer focus and the ability to build a positive rapport with customers Knowledge Deep understanding of the use of general service manuals and computerised Service Information System (SIS) from the OEM Practical knowledge of tooling and specialised equipment to conduct repairs on difficult and heavy machinery Practical knowledge of rigging, slinging and jacking procedures Electrical, hydraulic and mechanical fitting knowledge Accountability Adhere to agreed job times. Ensure the highest quality of finished machines. Maintain availability of machines ready to hire and presentation of machine stock parked in yard. Ensure positive feedback/nil customer complaints. Constant awareness of SHEQ obligations and zero accidents by maintaining a tidy and safe working area. Education and Experience Preferably with a background plant machinery or similar industries i.e. HGV / agriculture Either apprentice trained or minimum 5 years' experience in quality service environment within a similar industry A licence to drive reach trucks is required Practical experience in operating construction equipment in confined spaces and mechanical fitting work on large-scale machines If you are a Workshop Technician, HGV Mechanic, Construction Plant Fitter or Diesel Fitter / Mechanic and have experience working on Plant or Agricultural machinery or HGV's and would like to join an industry leading organisation then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 18, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Working within an industry leading organisation at Finning, and the largest CAT dealership worldwide, your role as Rebuild Repair Engineer will be carrying out reconditioning and maintenance on Caterpillar products and supporting 2nd life overhauls to products within the Construction Equipment product group Job Description: We are looking for a highly experienced and motivated individual with a track record of strong electrical, hydraulic and engine troubleshooting skills who would be suited to a role in a large workshop environment supporting the repair and maintenance of CAT machinery. As a Finning Engineer you will receive: Salary - £35,000 - £39,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) life insurance referral Scheme (£1000 for successful referral) Laptop and phone, Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. As a Rebuild Repair Engineer you will be based in one of Finning's workshops, It will be your role to ensure that the refurbishment of Caterpillar products are carried out to Finning standards and customer requirements Major Job Functions Undertake a detailed inspection of the machine to confirm or expand on any initial field inspection report so that a commercial assessment of the likely repair, replacement refurbishment work can be made. Carry out standard diagnosis tests on machine components to enable more accurate cost evaluations or for the issue of condition and warranty agreements to customers. Produce a comprehensive list of parts and materials required for the proposed machine preparation work. Undertake overhaul, repair or refurbishment work on the machine to the agreed work plan, removing and dispatching components for specialist attention, re-installing the original or replacement part or repairing original parts. Inspect and test completed machine to ensure unit is operating to expected performance levels. Specific Skills Flexibility, organisational and time management skills Excellent attention to detail, work accuracy/numeracy and quality orientated Work autonomously on own initiative and also well as part of a team Strong communication and interpersonal skills and ability to build positive relationships across all levels of the business Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work under pressure to tight deadlines Effective problem-solver with strong analytical skills A committed and positive attitude along with an obvious customer focus and the ability to build a positive rapport with customers Knowledge Deep understanding of the use of general service manuals and computerised Service Information System (SIS) from the OEM Practical knowledge of tooling and specialised equipment to conduct repairs on difficult and heavy machinery Practical knowledge of rigging, slinging and jacking procedures Electrical, hydraulic and mechanical fitting knowledge Accountability Adhere to agreed job times. Ensure the highest quality of finished machines. Maintain availability of machines ready to hire and presentation of machine stock parked in yard. Ensure positive feedback/nil customer complaints. Constant awareness of SHEQ obligations and zero accidents by maintaining a tidy and safe working area. Education and Experience Preferably with a background plant machinery or similar industries i.e. HGV / agriculture Either apprentice trained or minimum 5 years' experience in quality service environment within a similar industry A licence to drive reach trucks is required Practical experience in operating construction equipment in confined spaces and mechanical fitting work on large-scale machines If you are a Workshop Technician, HGV Mechanic, Construction Plant Fitter or Diesel Fitter / Mechanic and have experience working on Plant or Agricultural machinery or HGV's and would like to join an industry leading organisation then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Working within an industry leading organisation at Finning, and the largest CAT dealership worldwide, your role as Rebuild Repair Engineer will be carrying out reconditioning and maintenance on Caterpillar products and supporting 2nd life overhauls to products within the Construction Equipment product group Job Description: We are looking for a highly experienced and motivated individual with a track record of strong electrical, hydraulic and engine troubleshooting skills who would be suited to a role in a large workshop environment supporting the repair and maintenance of CAT machinery. As a Finning Engineer you will receive: Salary - £35,000 - £39,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) life insurance referral Scheme (£1000 for successful referral) Laptop and phone, Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. As a Rebuild Repair Engineer you will be based in one of Finning's workshops, It will be your role to ensure that the refurbishment of Caterpillar products are carried out to Finning standards and customer requirements Major Job Functions Undertake a detailed inspection of the machine to confirm or expand on any initial field inspection report so that a commercial assessment of the likely repair, replacement refurbishment work can be made. Carry out standard diagnosis tests on machine components to enable more accurate cost evaluations or for the issue of condition and warranty agreements to customers. Produce a comprehensive list of parts and materials required for the proposed machine preparation work. Undertake overhaul, repair or refurbishment work on the machine to the agreed work plan, removing and dispatching components for specialist attention, re-installing the original or replacement part or repairing original parts. Inspect and test completed machine to ensure unit is operating to expected performance levels. Specific Skills Flexibility, organisational and time management skills Excellent attention to detail, work accuracy/numeracy and quality orientated Work autonomously on own initiative and also well as part of a team Strong communication and interpersonal skills and ability to build positive relationships across all levels of the business Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work under pressure to tight deadlines Effective problem-solver with strong analytical skills A committed and positive attitude along with an obvious customer focus and the ability to build a positive rapport with customers Knowledge Deep understanding of the use of general service manuals and computerised Service Information System (SIS) from the OEM Practical knowledge of tooling and specialised equipment to conduct repairs on difficult and heavy machinery Practical knowledge of rigging, slinging and jacking procedures Electrical, hydraulic and mechanical fitting knowledge Accountability Adhere to agreed job times. Ensure the highest quality of finished machines. Maintain availability of machines ready to hire and presentation of machine stock parked in yard. Ensure positive feedback/nil customer complaints. Constant awareness of SHEQ obligations and zero accidents by maintaining a tidy and safe working area. Education and Experience Preferably with a background plant machinery or similar industries i.e. HGV / agriculture Either apprentice trained or minimum 5 years' experience in quality service environment within a similar industry A licence to drive reach trucks is required Practical experience in operating construction equipment in confined spaces and mechanical fitting work on large-scale machines If you are a Workshop Technician, HGV Mechanic, Construction Plant Fitter or Diesel Fitter / Mechanic and have experience working on Plant or Agricultural machinery or HGV's and would like to join an industry leading organisation then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 18, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Working within an industry leading organisation at Finning, and the largest CAT dealership worldwide, your role as Rebuild Repair Engineer will be carrying out reconditioning and maintenance on Caterpillar products and supporting 2nd life overhauls to products within the Construction Equipment product group Job Description: We are looking for a highly experienced and motivated individual with a track record of strong electrical, hydraulic and engine troubleshooting skills who would be suited to a role in a large workshop environment supporting the repair and maintenance of CAT machinery. As a Finning Engineer you will receive: Salary - £35,000 - £39,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) life insurance referral Scheme (£1000 for successful referral) Laptop and phone, Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. As a Rebuild Repair Engineer you will be based in one of Finning's workshops, It will be your role to ensure that the refurbishment of Caterpillar products are carried out to Finning standards and customer requirements Major Job Functions Undertake a detailed inspection of the machine to confirm or expand on any initial field inspection report so that a commercial assessment of the likely repair, replacement refurbishment work can be made. Carry out standard diagnosis tests on machine components to enable more accurate cost evaluations or for the issue of condition and warranty agreements to customers. Produce a comprehensive list of parts and materials required for the proposed machine preparation work. Undertake overhaul, repair or refurbishment work on the machine to the agreed work plan, removing and dispatching components for specialist attention, re-installing the original or replacement part or repairing original parts. Inspect and test completed machine to ensure unit is operating to expected performance levels. Specific Skills Flexibility, organisational and time management skills Excellent attention to detail, work accuracy/numeracy and quality orientated Work autonomously on own initiative and also well as part of a team Strong communication and interpersonal skills and ability to build positive relationships across all levels of the business Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work under pressure to tight deadlines Effective problem-solver with strong analytical skills A committed and positive attitude along with an obvious customer focus and the ability to build a positive rapport with customers Knowledge Deep understanding of the use of general service manuals and computerised Service Information System (SIS) from the OEM Practical knowledge of tooling and specialised equipment to conduct repairs on difficult and heavy machinery Practical knowledge of rigging, slinging and jacking procedures Electrical, hydraulic and mechanical fitting knowledge Accountability Adhere to agreed job times. Ensure the highest quality of finished machines. Maintain availability of machines ready to hire and presentation of machine stock parked in yard. Ensure positive feedback/nil customer complaints. Constant awareness of SHEQ obligations and zero accidents by maintaining a tidy and safe working area. Education and Experience Preferably with a background plant machinery or similar industries i.e. HGV / agriculture Either apprentice trained or minimum 5 years' experience in quality service environment within a similar industry A licence to drive reach trucks is required Practical experience in operating construction equipment in confined spaces and mechanical fitting work on large-scale machines If you are a Workshop Technician, HGV Mechanic, Construction Plant Fitter or Diesel Fitter / Mechanic and have experience working on Plant or Agricultural machinery or HGV's and would like to join an industry leading organisation then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Field Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 18, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Field Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Working within an industry leading organisation at Finning, and the largest CAT dealership worldwide, your role as Rebuild Repair Engineer will be carrying out reconditioning and maintenance on Caterpillar products and supporting 2nd life overhauls to products within the Construction Equipment product group Job Description: We are looking for a highly experienced and motivated individual with a track record of strong electrical, hydraulic and engine troubleshooting skills who would be suited to a role in a large workshop environment supporting the repair and maintenance of CAT machinery. As a Finning Engineer you will receive: Salary - £35,000 - £39,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) life insurance referral Scheme (£1000 for successful referral) Laptop and phone, Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. As a Rebuild Repair Engineer you will be based in one of Finning's workshops, It will be your role to ensure that the refurbishment of Caterpillar products are carried out to Finning standards and customer requirements Major Job Functions Undertake a detailed inspection of the machine to confirm or expand on any initial field inspection report so that a commercial assessment of the likely repair, replacement refurbishment work can be made. Carry out standard diagnosis tests on machine components to enable more accurate cost evaluations or for the issue of condition and warranty agreements to customers. Produce a comprehensive list of parts and materials required for the proposed machine preparation work. Undertake overhaul, repair or refurbishment work on the machine to the agreed work plan, removing and dispatching components for specialist attention, re-installing the original or replacement part or repairing original parts. Inspect and test completed machine to ensure unit is operating to expected performance levels. Specific Skills Flexibility, organisational and time management skills Excellent attention to detail, work accuracy/numeracy and quality orientated Work autonomously on own initiative and also well as part of a team Strong communication and interpersonal skills and ability to build positive relationships across all levels of the business Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work under pressure to tight deadlines Effective problem-solver with strong analytical skills A committed and positive attitude along with an obvious customer focus and the ability to build a positive rapport with customers Knowledge Deep understanding of the use of general service manuals and computerised Service Information System (SIS) from the OEM Practical knowledge of tooling and specialised equipment to conduct repairs on difficult and heavy machinery Practical knowledge of rigging, slinging and jacking procedures Electrical, hydraulic and mechanical fitting knowledge Accountability Adhere to agreed job times. Ensure the highest quality of finished machines. Maintain availability of machines ready to hire and presentation of machine stock parked in yard. Ensure positive feedback/nil customer complaints. Constant awareness of SHEQ obligations and zero accidents by maintaining a tidy and safe working area. Education and Experience Preferably with a background plant machinery or similar industries i.e. HGV / agriculture Either apprentice trained or minimum 5 years' experience in quality service environment within a similar industry A licence to drive reach trucks is required Practical experience in operating construction equipment in confined spaces and mechanical fitting work on large-scale machines If you are a Workshop Technician, HGV Mechanic, Construction Plant Fitter or Diesel Fitter / Mechanic and have experience working on Plant or Agricultural machinery or HGV's and would like to join an industry leading organisation then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 18, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Working within an industry leading organisation at Finning, and the largest CAT dealership worldwide, your role as Rebuild Repair Engineer will be carrying out reconditioning and maintenance on Caterpillar products and supporting 2nd life overhauls to products within the Construction Equipment product group Job Description: We are looking for a highly experienced and motivated individual with a track record of strong electrical, hydraulic and engine troubleshooting skills who would be suited to a role in a large workshop environment supporting the repair and maintenance of CAT machinery. As a Finning Engineer you will receive: Salary - £35,000 - £39,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) life insurance referral Scheme (£1000 for successful referral) Laptop and phone, Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. As a Rebuild Repair Engineer you will be based in one of Finning's workshops, It will be your role to ensure that the refurbishment of Caterpillar products are carried out to Finning standards and customer requirements Major Job Functions Undertake a detailed inspection of the machine to confirm or expand on any initial field inspection report so that a commercial assessment of the likely repair, replacement refurbishment work can be made. Carry out standard diagnosis tests on machine components to enable more accurate cost evaluations or for the issue of condition and warranty agreements to customers. Produce a comprehensive list of parts and materials required for the proposed machine preparation work. Undertake overhaul, repair or refurbishment work on the machine to the agreed work plan, removing and dispatching components for specialist attention, re-installing the original or replacement part or repairing original parts. Inspect and test completed machine to ensure unit is operating to expected performance levels. Specific Skills Flexibility, organisational and time management skills Excellent attention to detail, work accuracy/numeracy and quality orientated Work autonomously on own initiative and also well as part of a team Strong communication and interpersonal skills and ability to build positive relationships across all levels of the business Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work under pressure to tight deadlines Effective problem-solver with strong analytical skills A committed and positive attitude along with an obvious customer focus and the ability to build a positive rapport with customers Knowledge Deep understanding of the use of general service manuals and computerised Service Information System (SIS) from the OEM Practical knowledge of tooling and specialised equipment to conduct repairs on difficult and heavy machinery Practical knowledge of rigging, slinging and jacking procedures Electrical, hydraulic and mechanical fitting knowledge Accountability Adhere to agreed job times. Ensure the highest quality of finished machines. Maintain availability of machines ready to hire and presentation of machine stock parked in yard. Ensure positive feedback/nil customer complaints. Constant awareness of SHEQ obligations and zero accidents by maintaining a tidy and safe working area. Education and Experience Preferably with a background plant machinery or similar industries i.e. HGV / agriculture Either apprentice trained or minimum 5 years' experience in quality service environment within a similar industry A licence to drive reach trucks is required Practical experience in operating construction equipment in confined spaces and mechanical fitting work on large-scale machines If you are a Workshop Technician, HGV Mechanic, Construction Plant Fitter or Diesel Fitter / Mechanic and have experience working on Plant or Agricultural machinery or HGV's and would like to join an industry leading organisation then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Field Service Engineer you will respond to customer's field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products. Locations - Birmingham, Coventry, Leamington Spa, Warwick, Northampton, Job Description: You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up to date dealer software and repair techniques. As a Finning Engineer you will receive: Salary £38,500 - £43,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) life insurance Laptop and phone, van Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Main Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Work autonomously on own initiative as well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines Effective problem solver with strong analytical skills Motivated and Dynamic Self-starter Knowledge Knowledge in the use of field-based diagnosis tools and equipment essential Heavy Earth Moving equipment operating knowledge Formally apprenticed trained (NVQ Level 3) and served as a workshop engineer for a significant period or development opportunity for a qualified apprentice Experience of a variety of construction and static machines essential Education and Experience LDV driving licence Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice Experience of a variety of construction and static machines essential At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today IND2 At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 18, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Field Service Engineer you will respond to customer's field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products. Locations - Birmingham, Coventry, Leamington Spa, Warwick, Northampton, Job Description: You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up to date dealer software and repair techniques. As a Finning Engineer you will receive: Salary £38,500 - £43,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) life insurance Laptop and phone, van Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Main Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Work autonomously on own initiative as well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines Effective problem solver with strong analytical skills Motivated and Dynamic Self-starter Knowledge Knowledge in the use of field-based diagnosis tools and equipment essential Heavy Earth Moving equipment operating knowledge Formally apprenticed trained (NVQ Level 3) and served as a workshop engineer for a significant period or development opportunity for a qualified apprentice Experience of a variety of construction and static machines essential Education and Experience LDV driving licence Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice Experience of a variety of construction and static machines essential At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today IND2 At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: We are seeking a dynamic Sales and Operations Planning Lead to join our team and take charge of driving the smooth functioning of monthly Demand and Supply activities for New Equipment or Engines. In this pivotal role, you will ensure our business maintains its commitment to Cat processes and systems, guaranteeing operational excellence and exceeding customer expectations. If you are ready to lead and optimize our Sales and Operations Planning processes, apply now to be part of our dedicated team. Job Description: Major Job Functions: Support the Head of S&OP with all Demand and supply-related issues and requests. Maintain effective collaboration across multi-functional teams to ensure alignment to one plan. Work with the teams to embed the process for machines and engines. Responsible for suggesting Inventory management decisions and providing information to influence the Senior Management Team on purchases. Drive inventory Stocking policies to support the Business Plan. Supports the implementation of S&OP-enabling software and metrics. Provides visibility and insight to the business in areas such as Inventory projection, turn projection, and cash flow projection to influence Business decisions that align with strategic direction. Work with the Head of S&OP to improve the Finning / Caterpillar relationship. Drive existing processes that align with Caterpillar's requirements and guidelines to ensure the best result for both businesses. Benefits: In addition to 25 days holiday, an annual bonus, a competitive salary, life insurance, and up to 7% pension, you will benefit from: Private medical insurance Enhanced maternity and paternity packages Family-friendly policies to support working parents Enhanced flexible working options Support from a team of 40+ Mental Health first-aiders Employee wellbeing solutions Electric car scheme (UK) The opportunity to work with your charity of choice Length of service or recognition awards. Specific Skills: The holder of this role will have excellent communication skills and be an ambassador for the S&OP process. They will have S&OP knowledge and understand the way Demand and Supply activities work. Being able to understand what data is required to highlight risks and opportunities is essential. Proficiency in MS Office applications, particularly Excel and PowerPoint is required. They will need the ability to present at a Senior level within the business on a monthly basis. They need the ability to drive a small team to deliver results to help support business decisions. Supervisory experience would be beneficial. Knowledge: Mastering Demand and Supply dynamics is critical to allowing proactive behaviour to anticipate potential misalignment and ensure the right set of actions is in place to mitigate any risk to Finning's customers' satisfaction. Understanding S&OP best practices is essential. Knowledge of the different systems used by Finning and Caterpillar for forecasting would be beneficial. Education & Experience: 5 years working within supply chain/demand and supply planning. Degree-level qualification or equivalent Experience in S&OP process implementation Professional qualification (CILT, CIPS, IBF) would be desirable but not essential if the candidate has a proven track record and career experience in S&OP. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 18, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: We are seeking a dynamic Sales and Operations Planning Lead to join our team and take charge of driving the smooth functioning of monthly Demand and Supply activities for New Equipment or Engines. In this pivotal role, you will ensure our business maintains its commitment to Cat processes and systems, guaranteeing operational excellence and exceeding customer expectations. If you are ready to lead and optimize our Sales and Operations Planning processes, apply now to be part of our dedicated team. Job Description: Major Job Functions: Support the Head of S&OP with all Demand and supply-related issues and requests. Maintain effective collaboration across multi-functional teams to ensure alignment to one plan. Work with the teams to embed the process for machines and engines. Responsible for suggesting Inventory management decisions and providing information to influence the Senior Management Team on purchases. Drive inventory Stocking policies to support the Business Plan. Supports the implementation of S&OP-enabling software and metrics. Provides visibility and insight to the business in areas such as Inventory projection, turn projection, and cash flow projection to influence Business decisions that align with strategic direction. Work with the Head of S&OP to improve the Finning / Caterpillar relationship. Drive existing processes that align with Caterpillar's requirements and guidelines to ensure the best result for both businesses. Benefits: In addition to 25 days holiday, an annual bonus, a competitive salary, life insurance, and up to 7% pension, you will benefit from: Private medical insurance Enhanced maternity and paternity packages Family-friendly policies to support working parents Enhanced flexible working options Support from a team of 40+ Mental Health first-aiders Employee wellbeing solutions Electric car scheme (UK) The opportunity to work with your charity of choice Length of service or recognition awards. Specific Skills: The holder of this role will have excellent communication skills and be an ambassador for the S&OP process. They will have S&OP knowledge and understand the way Demand and Supply activities work. Being able to understand what data is required to highlight risks and opportunities is essential. Proficiency in MS Office applications, particularly Excel and PowerPoint is required. They will need the ability to present at a Senior level within the business on a monthly basis. They need the ability to drive a small team to deliver results to help support business decisions. Supervisory experience would be beneficial. Knowledge: Mastering Demand and Supply dynamics is critical to allowing proactive behaviour to anticipate potential misalignment and ensure the right set of actions is in place to mitigate any risk to Finning's customers' satisfaction. Understanding S&OP best practices is essential. Knowledge of the different systems used by Finning and Caterpillar for forecasting would be beneficial. Education & Experience: 5 years working within supply chain/demand and supply planning. Degree-level qualification or equivalent Experience in S&OP process implementation Professional qualification (CILT, CIPS, IBF) would be desirable but not essential if the candidate has a proven track record and career experience in S&OP. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: To ensure the accurate and timely production and submission of all tax returns and supporting information and provide advice to the business on tax issues. To effectively manage the treasury function within Finning, with a focus on cash management, ensuring accurate liquidity reporting and forecasting is carried out and that all funds movements/payments are done so on a timely basis. Job Description: Provision of corporate and VAT taxation compliance and advisory services to Finning UK&I group of companies in line with UK&I laws as well as guidelines and procedures issued by Finning International Inc. (40%) Provide timely and accurate tax provision calculations to support monthly, quarterly and annual financial reporting requirements (10%) Understand, manage and supervise all aspects of cash flow, liquidity, banking and foreign exchange for Finning UK&I group of companies in line with guidelines and procedures issued by Finning International Inc. (30%) Provision of import / export compliance and advisory services to Finning UK&I group of companies in accordance with UK&I customs regulations (10%) Timely and accurate processing and reporting of capital expenditure including fixed asset register administration in accordance with relevant accounting standards and taxation laws. (10%) At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 18, 2024
Full time
Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: To ensure the accurate and timely production and submission of all tax returns and supporting information and provide advice to the business on tax issues. To effectively manage the treasury function within Finning, with a focus on cash management, ensuring accurate liquidity reporting and forecasting is carried out and that all funds movements/payments are done so on a timely basis. Job Description: Provision of corporate and VAT taxation compliance and advisory services to Finning UK&I group of companies in line with UK&I laws as well as guidelines and procedures issued by Finning International Inc. (40%) Provide timely and accurate tax provision calculations to support monthly, quarterly and annual financial reporting requirements (10%) Understand, manage and supervise all aspects of cash flow, liquidity, banking and foreign exchange for Finning UK&I group of companies in line with guidelines and procedures issued by Finning International Inc. (30%) Provision of import / export compliance and advisory services to Finning UK&I group of companies in accordance with UK&I customs regulations (10%) Timely and accurate processing and reporting of capital expenditure including fixed asset register administration in accordance with relevant accounting standards and taxation laws. (10%) At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: FinningCanada NumberofOpenings: 1 WorkerType: Permanent PositionOverview: To ensure the accurate and timelyproduction and submission of all tax returns and supportinginformation and provide advice to the business on tax issues. Toeffectively manage the treasury function within Finning, with afocus on cash management, ensuring accurate liquidity reporting andforecasting is carried out and that all funds movements/paymentsare done so on a timely basis. JobDescription: Provision ofcorporate and VAT taxation compliance and advisory services toFinning UK&I group of companies in line with UK&I laws aswell as guidelines and procedures issued by Finning InternationalInc. (40%) Provide timely and accuratetax provision calculations to support monthly, quarterly and annualfinancial reporting requirements(10%) Understand, manage and supervise allaspects of cash flow, liquidity, banking and foreign exchange forFinning UK&I group of companies in line with guidelines andprocedures issued by Finning International Inc. (30%) Provision of import / export complianceand advisory services to Finning UK&I group of companies inaccordance with UK&I customs regulations(10%) Timely and accurate processing andreporting of capital expenditure including fixed asset registeradministration in accordance with relevant accounting standards andtaxation laws. (10%) At Finning, we prioritize creating adiverse and inclusive environment. We are proud to be an equalopportunity employer, and we actively encourage all individuals toexpress themselves and achieve their full potential. As a company,we continuously strive to enhance our outreach to individuals ofall backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national andethnic origin, religion, age, sexual orientation, marital andfamily status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonableaccommodations /adjustments to individuals with disabilities. Ifyou require an adjustment/accommodation at any point during the recruitment process, please inform yourrecruiter.
May 18, 2024
Full time
Company: FinningCanada NumberofOpenings: 1 WorkerType: Permanent PositionOverview: To ensure the accurate and timelyproduction and submission of all tax returns and supportinginformation and provide advice to the business on tax issues. Toeffectively manage the treasury function within Finning, with afocus on cash management, ensuring accurate liquidity reporting andforecasting is carried out and that all funds movements/paymentsare done so on a timely basis. JobDescription: Provision ofcorporate and VAT taxation compliance and advisory services toFinning UK&I group of companies in line with UK&I laws aswell as guidelines and procedures issued by Finning InternationalInc. (40%) Provide timely and accuratetax provision calculations to support monthly, quarterly and annualfinancial reporting requirements(10%) Understand, manage and supervise allaspects of cash flow, liquidity, banking and foreign exchange forFinning UK&I group of companies in line with guidelines andprocedures issued by Finning International Inc. (30%) Provision of import / export complianceand advisory services to Finning UK&I group of companies inaccordance with UK&I customs regulations(10%) Timely and accurate processing andreporting of capital expenditure including fixed asset registeradministration in accordance with relevant accounting standards andtaxation laws. (10%) At Finning, we prioritize creating adiverse and inclusive environment. We are proud to be an equalopportunity employer, and we actively encourage all individuals toexpress themselves and achieve their full potential. As a company,we continuously strive to enhance our outreach to individuals ofall backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national andethnic origin, religion, age, sexual orientation, marital andfamily status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonableaccommodations /adjustments to individuals with disabilities. Ifyou require an adjustment/accommodation at any point during the recruitment process, please inform yourrecruiter.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: We are seeking a dynamic Sales and Operations Planning Lead to join our team and take charge of driving the smooth functioning of monthly Demand and Supply activities for New Equipment or Engines. In this pivotal role, you will ensure our business maintains its commitment to Cat processes and systems, guaranteeing operational excellence and exceeding customer expectations. If you are ready to lead and optimize our Sales and Operations Planning processes, apply now to be part of our dedicated team. Job Description: Major Job Functions: Support the Head of S&OP with all Demand and supply-related issues and requests. Maintain effective collaboration across multi-functional teams to ensure alignment to one plan. Work with the teams to embed the process for machines and engines. Responsible for suggesting Inventory management decisions and providing information to influence the Senior Management Team on purchases. Drive inventory Stocking policies to support the Business Plan. Supports the implementation of S&OP-enabling software and metrics. Provides visibility and insight to the business in areas such as Inventory projection, turn projection, and cash flow projection to influence Business decisions that align with strategic direction. Work with the Head of S&OP to improve the Finning / Caterpillar relationship. Drive existing processes that align with Caterpillar's requirements and guidelines to ensure the best result for both businesses. Benefits: In addition to 25 days holiday, an annual bonus, a competitive salary, life insurance, and up to 7% pension, you will benefit from: Private medical insurance Enhanced maternity and paternity packages Family-friendly policies to support working parents Enhanced flexible working options Support from a team of 40+ Mental Health first-aiders Employee wellbeing solutions Electric car scheme (UK) The opportunity to work with your charity of choice Length of service or recognition awards. Specific Skills: The holder of this role will have excellent communication skills and be an ambassador for the S&OP process. They will have S&OP knowledge and understand the way Demand and Supply activities work. Being able to understand what data is required to highlight risks and opportunities is essential. Proficiency in MS Office applications, particularly Excel and PowerPoint is required. They will need the ability to present at a Senior level within the business on a monthly basis. They need the ability to drive a small team to deliver results to help support business decisions. Supervisory experience would be beneficial. Knowledge: Mastering Demand and Supply dynamics is critical to allowing proactive behaviour to anticipate potential misalignment and ensure the right set of actions is in place to mitigate any risk to Finning's customers' satisfaction. Understanding S&OP best practices is essential. Knowledge of the different systems used by Finning and Caterpillar for forecasting would be beneficial. Education & Experience: 5 years working within supply chain/demand and supply planning. Degree-level qualification or equivalent Experience in S&OP process implementation Professional qualification (CILT, CIPS, IBF) would be desirable but not essential if the candidate has a proven track record and career experience in S&OP. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 17, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: We are seeking a dynamic Sales and Operations Planning Lead to join our team and take charge of driving the smooth functioning of monthly Demand and Supply activities for New Equipment or Engines. In this pivotal role, you will ensure our business maintains its commitment to Cat processes and systems, guaranteeing operational excellence and exceeding customer expectations. If you are ready to lead and optimize our Sales and Operations Planning processes, apply now to be part of our dedicated team. Job Description: Major Job Functions: Support the Head of S&OP with all Demand and supply-related issues and requests. Maintain effective collaboration across multi-functional teams to ensure alignment to one plan. Work with the teams to embed the process for machines and engines. Responsible for suggesting Inventory management decisions and providing information to influence the Senior Management Team on purchases. Drive inventory Stocking policies to support the Business Plan. Supports the implementation of S&OP-enabling software and metrics. Provides visibility and insight to the business in areas such as Inventory projection, turn projection, and cash flow projection to influence Business decisions that align with strategic direction. Work with the Head of S&OP to improve the Finning / Caterpillar relationship. Drive existing processes that align with Caterpillar's requirements and guidelines to ensure the best result for both businesses. Benefits: In addition to 25 days holiday, an annual bonus, a competitive salary, life insurance, and up to 7% pension, you will benefit from: Private medical insurance Enhanced maternity and paternity packages Family-friendly policies to support working parents Enhanced flexible working options Support from a team of 40+ Mental Health first-aiders Employee wellbeing solutions Electric car scheme (UK) The opportunity to work with your charity of choice Length of service or recognition awards. Specific Skills: The holder of this role will have excellent communication skills and be an ambassador for the S&OP process. They will have S&OP knowledge and understand the way Demand and Supply activities work. Being able to understand what data is required to highlight risks and opportunities is essential. Proficiency in MS Office applications, particularly Excel and PowerPoint is required. They will need the ability to present at a Senior level within the business on a monthly basis. They need the ability to drive a small team to deliver results to help support business decisions. Supervisory experience would be beneficial. Knowledge: Mastering Demand and Supply dynamics is critical to allowing proactive behaviour to anticipate potential misalignment and ensure the right set of actions is in place to mitigate any risk to Finning's customers' satisfaction. Understanding S&OP best practices is essential. Knowledge of the different systems used by Finning and Caterpillar for forecasting would be beneficial. Education & Experience: 5 years working within supply chain/demand and supply planning. Degree-level qualification or equivalent Experience in S&OP process implementation Professional qualification (CILT, CIPS, IBF) would be desirable but not essential if the candidate has a proven track record and career experience in S&OP. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 2 Worker Type: Permanent Position Overview: As a field service engineer in the Electric Power Team you will be tasked with responding to customer's field repair and service requests. Diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Job Description: Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products such as the maintenance and repair of Gas and Diesel powered generators. As a Finning EP Engineer you will receive Salary £45,700 - £51,300 25 days holiday (option to purchase an extra 5 days holiday) Annual Bonus Annual Tool Allowance Access to company share scheme Healthcare benefit (claim costs back of everyday health costs i.e. dentist, opticians, physio etc) up to 7% pension (matched by the company) Van, Laptop and Phone Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Major Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Identify the minimum skills that are required of the job or position (not the employee) to perform the job successfully and competently. Work autonomously on own initiative and also well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business. Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines. Effective problem solver with strong analytical skills Accountability Undertake a local site risk assessment prior to commencing service work preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and/or Finning supervisor so that all work is carried out in accordance with health and safety requirements. Inspect and test completed machine to ensure unit is operating to expected performance levels, reporting any further defects or suspect conditions to the customer to support the ongoing operational effectiveness of the machine. Finish the service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers. Ensure compliance with all Health and Safety policies and procedures. Education and Experience Identify the minimum levels of education and experience required to competently perform the job. These requirements are related to the position and may not necessarily reflect what the employee may have LDV driving licence Formally apprenticed trained (NVQ Level 3) and served as an engineer for a significant period in a relevant industry, i.e Electric Power, power generation, Marine Experience of a variety of Heavy Diesel and Gas powered power generation equipment essential. At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 16, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 2 Worker Type: Permanent Position Overview: As a field service engineer in the Electric Power Team you will be tasked with responding to customer's field repair and service requests. Diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Job Description: Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products such as the maintenance and repair of Gas and Diesel powered generators. As a Finning EP Engineer you will receive Salary £45,700 - £51,300 25 days holiday (option to purchase an extra 5 days holiday) Annual Bonus Annual Tool Allowance Access to company share scheme Healthcare benefit (claim costs back of everyday health costs i.e. dentist, opticians, physio etc) up to 7% pension (matched by the company) Van, Laptop and Phone Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Major Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Identify the minimum skills that are required of the job or position (not the employee) to perform the job successfully and competently. Work autonomously on own initiative and also well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business. Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines. Effective problem solver with strong analytical skills Accountability Undertake a local site risk assessment prior to commencing service work preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and/or Finning supervisor so that all work is carried out in accordance with health and safety requirements. Inspect and test completed machine to ensure unit is operating to expected performance levels, reporting any further defects or suspect conditions to the customer to support the ongoing operational effectiveness of the machine. Finish the service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers. Ensure compliance with all Health and Safety policies and procedures. Education and Experience Identify the minimum levels of education and experience required to competently perform the job. These requirements are related to the position and may not necessarily reflect what the employee may have LDV driving licence Formally apprenticed trained (NVQ Level 3) and served as an engineer for a significant period in a relevant industry, i.e Electric Power, power generation, Marine Experience of a variety of Heavy Diesel and Gas powered power generation equipment essential. At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 2 Worker Type: Permanent Position Overview: As a field service engineer in the Electric Power Team you will be tasked with responding to customer's field repair and service requests. Diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Job Description: Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products such as the maintenance and repair of Gas and Diesel powered generators. As a Finning EP Engineer you will receive Salary £45,700 - £51,300 25 days holiday (option to purchase an extra 5 days holiday) Annual Bonus Annual Tool Allowance Access to company share scheme Healthcare benefit (claim costs back of everyday health costs i.e. dentist, opticians, physio etc) up to 7% pension (matched by the company) Van, Laptop and Phone Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Major Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Identify the minimum skills that are required of the job or position (not the employee) to perform the job successfully and competently. Work autonomously on own initiative and also well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business. Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines. Effective problem solver with strong analytical skills Accountability Undertake a local site risk assessment prior to commencing service work preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and/or Finning supervisor so that all work is carried out in accordance with health and safety requirements. Inspect and test completed machine to ensure unit is operating to expected performance levels, reporting any further defects or suspect conditions to the customer to support the ongoing operational effectiveness of the machine. Finish the service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers. Ensure compliance with all Health and Safety policies and procedures. Education and Experience Identify the minimum levels of education and experience required to competently perform the job. These requirements are related to the position and may not necessarily reflect what the employee may have LDV driving licence Formally apprenticed trained (NVQ Level 3) and served as an engineer for a significant period in a relevant industry, i.e Electric Power, power generation, Marine Experience of a variety of Heavy Diesel and Gas powered power generation equipment essential. At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 16, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 2 Worker Type: Permanent Position Overview: As a field service engineer in the Electric Power Team you will be tasked with responding to customer's field repair and service requests. Diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Job Description: Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products such as the maintenance and repair of Gas and Diesel powered generators. As a Finning EP Engineer you will receive Salary £45,700 - £51,300 25 days holiday (option to purchase an extra 5 days holiday) Annual Bonus Annual Tool Allowance Access to company share scheme Healthcare benefit (claim costs back of everyday health costs i.e. dentist, opticians, physio etc) up to 7% pension (matched by the company) Van, Laptop and Phone Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Major Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Identify the minimum skills that are required of the job or position (not the employee) to perform the job successfully and competently. Work autonomously on own initiative and also well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business. Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines. Effective problem solver with strong analytical skills Accountability Undertake a local site risk assessment prior to commencing service work preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and/or Finning supervisor so that all work is carried out in accordance with health and safety requirements. Inspect and test completed machine to ensure unit is operating to expected performance levels, reporting any further defects or suspect conditions to the customer to support the ongoing operational effectiveness of the machine. Finish the service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers. Ensure compliance with all Health and Safety policies and procedures. Education and Experience Identify the minimum levels of education and experience required to competently perform the job. These requirements are related to the position and may not necessarily reflect what the employee may have LDV driving licence Formally apprenticed trained (NVQ Level 3) and served as an engineer for a significant period in a relevant industry, i.e Electric Power, power generation, Marine Experience of a variety of Heavy Diesel and Gas powered power generation equipment essential. At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting directly to the Director of Construction Industries within Finning UK & Ireland, this role will provide strategic and operational leadership for the SITECH business unit in the UK & Ireland. SITECH, is a cutting-edge company specialising in Trimble / Caterpillar branded GPS and construction machine control technology. This role is responsible for developing the go-to-market strategy, structuring the team to deliver the strategy, developing and executing an aggressive Annual Operating Plan (AOP) and leveraging the collective horsepower within the entire Finning UK & Ireland business. You will also be accountable for delivering revenues up to circa £25m, with a significant focus on converting customers to our workflows and ecosystems whilst maintaining high levels of customer experience. Job Description: Major Job Functions: Developing and executing fresh go-to-market strategies for the business, focused on moving from a predominately on-machine technology provider to a bias for off-machine hardware and software, coupled with a healthy service and repair business. Lead the SITECH sales and business development function through a culture of data-based sales management, customer intimacy through excellent account management, coupled with new customer acquisition through a hunting and conquest mentality, all measured on a simple performance table End-to-end operational leadership of the SITECH business unit, striving for continuous improvement opportunities, innovations to drive growth in revenue, margin, inventory reduction, safe working practices, quality improvements etc Full people leadership, including health & safety, talent development and inclusion & diversity of a high-performance functional team. Aligning strategy and execution with Trimble, communicating and holding key relationships Strategic medium and long-term intelligence, in-depth industry knowledge and briefing for senior level leadership. Owning and executing AOP and GTM strategy across functional areas of responsibility, including new hardware sales, software subscriptions and aftermarket repairs / field solutions. Responsible for achievement of all targets / performance including - Market Share, Participation, Sales Excellence, Customer Experience, Full Income Statement and Working Capital across all Areas of SITECH. Also responsible for Annual, Quarterly and Monthly Budgeting / Forecasting. New Product Introduction (NPI) including hardware and software, as well as aftermarket innovations, working across all functional areas to ensure opportunities are identified and matched to relevant high-potential customers and their needs. Benefits: In addition to a competitive salary, 25 days holiday, an annual management bonus, life insurance, up to 7% pension, access to the company's share scheme, private medical insurance, and car allowance, you will benefit from: Enhanced maternity and paternity packages Family-friendly policies to support working parents Enhanced flexible working options Support from a team of 40+ Mental Health first-aiders Employee wellbeing solutions Electric car scheme (UK) The opportunity to work with your charity of choice Length of service or recognition awards. Specific Skills: Demonstrable leadership skills with the ability to communicate at all levels of the business and lead through deep collaboration across the business. Capable of fully understanding and managing Profit and Loss (P&L)data Strategic thinking, strategic planning and timely strategy execution Strong commercial acumen. High learning agility to absorb new technologies and determine the opportunities and risks. Adept in customer-facing situations with outstanding communication, presentation, negotiation and influencing skills. Time management skills and the ability to prioritize multiple tasks with varying timelines, often under high degrees of pressure. Proven problem-solving and decision-making skills. Self-motivated and ability to work with minimal supervision. The leadership of high-performance teams both within sales and operations. Proven & demonstratable change management skills, comfortable with initiating and delivering change to enable profitable growth. Knowledge: Experience within the Surveying industry Civil Engineering background 5 years + experience in leading a multi-disciplined business segment or function. Knowledge of customers and competitors within the industries we serve. Distribution organisational awareness. Understands marketing programs in relation to the pricing of the assigned product. Accountability: Up to x8 direct reports and x55 Indirect reports. Annual sales turnover of over £16m in 2023 growing to +£25m within the 2025 strategic timeframe Development of go-to-market sales and marketing plans Manage sales pipeline, from opportunity to execution to maximize growth of off-machine, on-machine, workshop and field repairs, rental and software sales / subscriptions. Achievement of monthly, annually and quarterly sales targets from both a revenue and order intake perspective Achieve or exceed annual Trimble targets Accountable for the development of a sales pipeline demonstrable by maintaining a healthy order backlog Manage gross profit and expenses to deliver EBIT target through process discipline To drive successful outcomes in all tenders submitted and demonstrably increase participation levels Contribute additional revenues through growth in all possible lines of business - increase Customer Share of Wallett Manage problem and complaint resolution, providing solutions that improve customer loyalty and reduce risk / exposure Accountable for customer satisfaction measures within the business area, efficient management of customer disputes Achieve zero LTAs through a robust, participative management of health and safety within the business At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 15, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting directly to the Director of Construction Industries within Finning UK & Ireland, this role will provide strategic and operational leadership for the SITECH business unit in the UK & Ireland. SITECH, is a cutting-edge company specialising in Trimble / Caterpillar branded GPS and construction machine control technology. This role is responsible for developing the go-to-market strategy, structuring the team to deliver the strategy, developing and executing an aggressive Annual Operating Plan (AOP) and leveraging the collective horsepower within the entire Finning UK & Ireland business. You will also be accountable for delivering revenues up to circa £25m, with a significant focus on converting customers to our workflows and ecosystems whilst maintaining high levels of customer experience. Job Description: Major Job Functions: Developing and executing fresh go-to-market strategies for the business, focused on moving from a predominately on-machine technology provider to a bias for off-machine hardware and software, coupled with a healthy service and repair business. Lead the SITECH sales and business development function through a culture of data-based sales management, customer intimacy through excellent account management, coupled with new customer acquisition through a hunting and conquest mentality, all measured on a simple performance table End-to-end operational leadership of the SITECH business unit, striving for continuous improvement opportunities, innovations to drive growth in revenue, margin, inventory reduction, safe working practices, quality improvements etc Full people leadership, including health & safety, talent development and inclusion & diversity of a high-performance functional team. Aligning strategy and execution with Trimble, communicating and holding key relationships Strategic medium and long-term intelligence, in-depth industry knowledge and briefing for senior level leadership. Owning and executing AOP and GTM strategy across functional areas of responsibility, including new hardware sales, software subscriptions and aftermarket repairs / field solutions. Responsible for achievement of all targets / performance including - Market Share, Participation, Sales Excellence, Customer Experience, Full Income Statement and Working Capital across all Areas of SITECH. Also responsible for Annual, Quarterly and Monthly Budgeting / Forecasting. New Product Introduction (NPI) including hardware and software, as well as aftermarket innovations, working across all functional areas to ensure opportunities are identified and matched to relevant high-potential customers and their needs. Benefits: In addition to a competitive salary, 25 days holiday, an annual management bonus, life insurance, up to 7% pension, access to the company's share scheme, private medical insurance, and car allowance, you will benefit from: Enhanced maternity and paternity packages Family-friendly policies to support working parents Enhanced flexible working options Support from a team of 40+ Mental Health first-aiders Employee wellbeing solutions Electric car scheme (UK) The opportunity to work with your charity of choice Length of service or recognition awards. Specific Skills: Demonstrable leadership skills with the ability to communicate at all levels of the business and lead through deep collaboration across the business. Capable of fully understanding and managing Profit and Loss (P&L)data Strategic thinking, strategic planning and timely strategy execution Strong commercial acumen. High learning agility to absorb new technologies and determine the opportunities and risks. Adept in customer-facing situations with outstanding communication, presentation, negotiation and influencing skills. Time management skills and the ability to prioritize multiple tasks with varying timelines, often under high degrees of pressure. Proven problem-solving and decision-making skills. Self-motivated and ability to work with minimal supervision. The leadership of high-performance teams both within sales and operations. Proven & demonstratable change management skills, comfortable with initiating and delivering change to enable profitable growth. Knowledge: Experience within the Surveying industry Civil Engineering background 5 years + experience in leading a multi-disciplined business segment or function. Knowledge of customers and competitors within the industries we serve. Distribution organisational awareness. Understands marketing programs in relation to the pricing of the assigned product. Accountability: Up to x8 direct reports and x55 Indirect reports. Annual sales turnover of over £16m in 2023 growing to +£25m within the 2025 strategic timeframe Development of go-to-market sales and marketing plans Manage sales pipeline, from opportunity to execution to maximize growth of off-machine, on-machine, workshop and field repairs, rental and software sales / subscriptions. Achievement of monthly, annually and quarterly sales targets from both a revenue and order intake perspective Achieve or exceed annual Trimble targets Accountable for the development of a sales pipeline demonstrable by maintaining a healthy order backlog Manage gross profit and expenses to deliver EBIT target through process discipline To drive successful outcomes in all tenders submitted and demonstrably increase participation levels Contribute additional revenues through growth in all possible lines of business - increase Customer Share of Wallett Manage problem and complaint resolution, providing solutions that improve customer loyalty and reduce risk / exposure Accountable for customer satisfaction measures within the business area, efficient management of customer disputes Achieve zero LTAs through a robust, participative management of health and safety within the business At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 2 Worker Type: Permanent Position Overview: As a field service engineer in the Electric Power Team you will be tasked with responding to customer's field repair and service requests. Diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Job Description: Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products such as the maintenance and repair of Gas and Diesel powered generators. As a Finning EP Engineer you will receive Salary £45,700 - £51,300 25 days holiday (option to purchase an extra 5 days holiday) Annual Bonus Annual Tool Allowance Access to company share scheme Healthcare benefit (claim costs back of everyday health costs i.e. dentist, opticians, physio etc) up to 7% pension (matched by the company) Van, Laptop and Phone Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Major Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Identify the minimum skills that are required of the job or position (not the employee) to perform the job successfully and competently. Work autonomously on own initiative and also well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business. Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines. Effective problem solver with strong analytical skills Accountability Undertake a local site risk assessment prior to commencing service work preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and/or Finning supervisor so that all work is carried out in accordance with health and safety requirements. Inspect and test completed machine to ensure unit is operating to expected performance levels, reporting any further defects or suspect conditions to the customer to support the ongoing operational effectiveness of the machine. Finish the service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers. Ensure compliance with all Health and Safety policies and procedures. Education and Experience Identify the minimum levels of education and experience required to competently perform the job. These requirements are related to the position and may not necessarily reflect what the employee may have LDV driving licence Formally apprenticed trained (NVQ Level 3) and served as an engineer for a significant period in a relevant industry, i.e Electric Power, power generation, Marine Experience of a variety of Heavy Diesel and Gas powered power generation equipment essential. At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 15, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 2 Worker Type: Permanent Position Overview: As a field service engineer in the Electric Power Team you will be tasked with responding to customer's field repair and service requests. Diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Job Description: Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products such as the maintenance and repair of Gas and Diesel powered generators. As a Finning EP Engineer you will receive Salary £45,700 - £51,300 25 days holiday (option to purchase an extra 5 days holiday) Annual Bonus Annual Tool Allowance Access to company share scheme Healthcare benefit (claim costs back of everyday health costs i.e. dentist, opticians, physio etc) up to 7% pension (matched by the company) Van, Laptop and Phone Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Major Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Identify the minimum skills that are required of the job or position (not the employee) to perform the job successfully and competently. Work autonomously on own initiative and also well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business. Motivated and dynamic self-starter Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines. Effective problem solver with strong analytical skills Accountability Undertake a local site risk assessment prior to commencing service work preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and/or Finning supervisor so that all work is carried out in accordance with health and safety requirements. Inspect and test completed machine to ensure unit is operating to expected performance levels, reporting any further defects or suspect conditions to the customer to support the ongoing operational effectiveness of the machine. Finish the service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers. Ensure compliance with all Health and Safety policies and procedures. Education and Experience Identify the minimum levels of education and experience required to competently perform the job. These requirements are related to the position and may not necessarily reflect what the employee may have LDV driving licence Formally apprenticed trained (NVQ Level 3) and served as an engineer for a significant period in a relevant industry, i.e Electric Power, power generation, Marine Experience of a variety of Heavy Diesel and Gas powered power generation equipment essential. At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Field Service Engineer you will respond to customer's field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products. Job Description: You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up to date dealer software and repair techniques. As a Finning Engineer you will receive: Salary £38,500 -£43,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) Refer a friend bonus Employee reward platform (retails discounts and other employee rewards) Life insurance Laptop and phone, van Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Main Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Work autonomously on own initiative as well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines Effective problem solver with strong analytical skills Motivated and Dynamic Self-starter Education and Experience Knowledge in the use of field-based diagnosis tools and equipment essential Heavy Earth Moving equipment operating knowledge LDV driving licence Apprentice trained engineer / Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice Experience of a variety of construction and static machines essential At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 15, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Field Service Engineer you will respond to customer's field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products. Job Description: You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up to date dealer software and repair techniques. As a Finning Engineer you will receive: Salary £38,500 -£43,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) Refer a friend bonus Employee reward platform (retails discounts and other employee rewards) Life insurance Laptop and phone, van Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Main Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Work autonomously on own initiative as well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines Effective problem solver with strong analytical skills Motivated and Dynamic Self-starter Education and Experience Knowledge in the use of field-based diagnosis tools and equipment essential Heavy Earth Moving equipment operating knowledge LDV driving licence Apprentice trained engineer / Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice Experience of a variety of construction and static machines essential At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Field Service Engineer you will respond to customer's field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products. Job Description: You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up to date dealer software and repair techniques. As a Finning Engineer you will receive: Salary £38,500 -£43,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) Refer a friend bonus Employee reward platform (retails discounts and other employee rewards) Life insurance Laptop and phone, van Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Main Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Work autonomously on own initiative as well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines Effective problem solver with strong analytical skills Motivated and Dynamic Self-starter Education and Experience Knowledge in the use of field-based diagnosis tools and equipment essential Heavy Earth Moving equipment operating knowledge LDV driving licence Apprentice trained engineer / Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice Experience of a variety of construction and static machines essential At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 14, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Field Service Engineer you will respond to customer's field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products. Job Description: You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up to date dealer software and repair techniques. As a Finning Engineer you will receive: Salary £38,500 -£43,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) Refer a friend bonus Employee reward platform (retails discounts and other employee rewards) Life insurance Laptop and phone, van Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Main Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Work autonomously on own initiative as well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines Effective problem solver with strong analytical skills Motivated and Dynamic Self-starter Education and Experience Knowledge in the use of field-based diagnosis tools and equipment essential Heavy Earth Moving equipment operating knowledge LDV driving licence Apprentice trained engineer / Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice Experience of a variety of construction and static machines essential At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Field Service Engineer you will respond to customer's field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products. Job Description: You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up to date dealer software and repair techniques. As a Finning Engineer you will receive: Salary £38,500 -£43,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) Refer a friend bonus Employee reward platform (retails discounts and other employee rewards) Life insurance Laptop and phone, van Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Main Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Work autonomously on own initiative as well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines Effective problem solver with strong analytical skills Motivated and Dynamic Self-starter Education and Experience Knowledge in the use of field-based diagnosis tools and equipment essential Heavy Earth Moving equipment operating knowledge LDV driving licence Apprentice trained engineer / Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice Experience of a variety of construction and static machines essential At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 14, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Field Service Engineer you will respond to customer's field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products. Job Description: You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up to date dealer software and repair techniques. As a Finning Engineer you will receive: Salary £38,500 -£43,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) Refer a friend bonus Employee reward platform (retails discounts and other employee rewards) Life insurance Laptop and phone, van Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Main Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Work autonomously on own initiative as well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines Effective problem solver with strong analytical skills Motivated and Dynamic Self-starter Education and Experience Knowledge in the use of field-based diagnosis tools and equipment essential Heavy Earth Moving equipment operating knowledge LDV driving licence Apprentice trained engineer / Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice Experience of a variety of construction and static machines essential At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Field Service Engineer you will respond to customer's field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products. Job Description: You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up to date dealer software and repair techniques. As a Finning Engineer you will receive: Salary £38,500 -£43,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) Refer a friend bonus Employee reward platform (retails discounts and other employee rewards) Life insurance Laptop and phone, van Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Main Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Work autonomously on own initiative as well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines Effective problem solver with strong analytical skills Motivated and Dynamic Self-starter Education and Experience Knowledge in the use of field-based diagnosis tools and equipment essential Heavy Earth Moving equipment operating knowledge LDV driving licence Apprentice trained engineer / Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice Experience of a variety of construction and static machines essential At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 13, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Field Service Engineer you will respond to customer's field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner. Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products. Job Description: You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up to date dealer software and repair techniques. As a Finning Engineer you will receive: Salary £38,500 -£43,800 25 days holiday (purchase up to 5 extra days holiday) Annual Bonus Annual Tool Allowance Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Access to company share scheme Up to 7% pension (matched by company) Refer a friend bonus Employee reward platform (retails discounts and other employee rewards) Life insurance Laptop and phone, van Industry leading CAT product training Overtime Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. Main Job Functions Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation. Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements. Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer. Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards. Specific Skills Work autonomously on own initiative as well as part of a team Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines Effective problem solver with strong analytical skills Motivated and Dynamic Self-starter Education and Experience Knowledge in the use of field-based diagnosis tools and equipment essential Heavy Earth Moving equipment operating knowledge LDV driving licence Apprentice trained engineer / Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice Experience of a variety of construction and static machines essential At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining a high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand the customer service need(s) and deliver the appropriate resources to execute the request expertly to deliver an experience for the customers that drives dedication by controlling the end to end repair process. Continuously maintain a clear, open and consistent communication with the customer throughout the service repair processes that delivers the lowest cost of ownership driving customer dedication and service growth. Dedicatedly keeps the customer informed throughout the process. Planning and supply resources to ensure fulfilment of the customer's service needs utilising capacity and capability planning. Leading the end to end repair process from identifying the customer service need to accurately closing the work order and customer invoice. Ensuring adherence to service process and procedures to ensure consistent extraordinary customer service delivery. Takes the lead to ensure the health and safety of customers and service employees is the highest priority. Providing cover to ensure effective delivery of service to meet our customers' needs and business needs. Creation of Service quotes up to £3,000 identified when carrying out service work such as PM or repair work, or service inspection or when advised by Finsight advisor. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying regular 1-2-1 in line with the dealership policy. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Uses customer feedback and key service metrics to continually improve the experience and deliver the desired business performance. Using data identified, can use the information to drive continuous improvements in customer experience and performance. As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. The additional benefits attached to this role include a generous reward scheme, 25 days holiday, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Specific Skills A strong sense of care for our customers ensuring they receive the best experience from Finning Good organizer Good communicator Champions for Safety Lives and promotes the Finning Values Knowledge Good knowledge of mobile and fixed equipment components and systems Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Knowledge Good knowledge of mobile and fixed equipment components and systems Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Accountability Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction. Fully accountable for correct allocation of cost and recovery of expense and working towards first time fix. Communicate to the customer throughout the entire service delivery process Education and Experience Foundational Engineering understanding and qualification Ideally, Advanced level of engineering aptitude Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 13, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining a high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand the customer service need(s) and deliver the appropriate resources to execute the request expertly to deliver an experience for the customers that drives dedication by controlling the end to end repair process. Continuously maintain a clear, open and consistent communication with the customer throughout the service repair processes that delivers the lowest cost of ownership driving customer dedication and service growth. Dedicatedly keeps the customer informed throughout the process. Planning and supply resources to ensure fulfilment of the customer's service needs utilising capacity and capability planning. Leading the end to end repair process from identifying the customer service need to accurately closing the work order and customer invoice. Ensuring adherence to service process and procedures to ensure consistent extraordinary customer service delivery. Takes the lead to ensure the health and safety of customers and service employees is the highest priority. Providing cover to ensure effective delivery of service to meet our customers' needs and business needs. Creation of Service quotes up to £3,000 identified when carrying out service work such as PM or repair work, or service inspection or when advised by Finsight advisor. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying regular 1-2-1 in line with the dealership policy. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Uses customer feedback and key service metrics to continually improve the experience and deliver the desired business performance. Using data identified, can use the information to drive continuous improvements in customer experience and performance. As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with your charity of choice, and length of service & recognition awards. The additional benefits attached to this role include a generous reward scheme, 25 days holiday, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents) Specific Skills A strong sense of care for our customers ensuring they receive the best experience from Finning Good organizer Good communicator Champions for Safety Lives and promotes the Finning Values Knowledge Good knowledge of mobile and fixed equipment components and systems Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Knowledge Good knowledge of mobile and fixed equipment components and systems Financially/commercially aware Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Accountability Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction. Fully accountable for correct allocation of cost and recovery of expense and working towards first time fix. Communicate to the customer throughout the entire service delivery process Education and Experience Foundational Engineering understanding and qualification Ideally, Advanced level of engineering aptitude Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Field Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
May 13, 2024
Full time
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Field Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.