Do you want to be a part of a company where every employee has a voice? That prioritises company culture? Where you sell the science of sleep and not just a Mattress? Where you sell more to earn more? Then TEMPUR may be the place for you! We are currently recruiting for a special candidate to join our TEMPUR Family in the Swindon Outlet Store. The role is 40 hours a week, working 5 out of 7 days per week. Our People Tempur people are personable and individuals. They are a "people person" and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative. Purpose of the role Be fully responsible for all aspects of the store including operations, health and safety and security. Make sure the store achieves store targets Develop team to be brand ambassadors of TEMPUR Train team regularly so that they are fully aware of the benefits of TEMPUR products, the customer journey and sleep ergonomics Identify new opportunities to maximise profits and increase sales within the store Essential Duties & Key Responsibilities Be solely responsible for all daily operations across the store. Ensure the operational compliance of the store and H&S aspects through timely & accurate implementation of all company Health & Safety, Administrational & Security directives. Monitoring staff behaviour, attitude and presentation to make sure they are a positive reflection of the retail stores values. Analyse management information to understand performance shortfalls and market changes to determine a business plan for improvement. Understand rules and regulations for GDPR and ensure data retention is adhered to according to the guidelines. Ensure all team members are fully trained on all TEMPUR products, heritage, values and customer journey. Ensure consistency across the team. Effectively onboard new team members. Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge. Organise and manage regular training sessions with the team on the above. Consistently drive the store's sales performance to meet and exceed sales targets. Identify ways and opportunities to drive footfall to your store. Effectively implement all promotions and marketing activity instore. Manage the training app within you store and ensure your team are using this to widen their knowledge. Become an active operator for web chat ensuring that you are available to speak to customers online. Ensure store costs are managed within agreed budget levels and using your commercial eye for detail. Effectively deploy management and colleagues' hours to meet the needs of your store within payroll budget. Manage all aspects of stock control from execution in store to loss prevention measures are in place. Ensure weekly stoke takes are completed and submitted. Being able to deal with customer concerns in a patient and helpful manner and communicating concerns to Divisional Manager. Manage deliveries and organization of stock room. Operate cash registers, take and record orders through the system. Develop, coach and mentor your management team to improve their leadership ability, including giving accountability to deliver and exceed their targets on the shop floor. Maintain a clean and orderly environment in the store and back office/kitchen areas. Participating in management meetings by bringing fresh ideas, that are realistic and achievable. Undertake Ad hoc tasks that the business demands. Knowledge/ Skills/ Experience At least 3-5 year's management experience gained within retail Customer focused with a proven high standard of customer service delivery Be a role model and lead by example and operate with honesty and integrity Show innovation and initiative and implement new ideas with confidence Seeks opportunities to be proactive and pre-empt store and team issues Excellent communication skills both written and verbal Good at prioritizing and meeting deadlines Enthusiastic, self-confident, well presented, self-motivated with a can-do attitude Must be able to work and willingness to work flexible hours to meet the needs of the business General The role will be based at Swindon Designer Outlet Shopping Centre . The role will be within the current 40 hours per week. Why TEMPUR is a great place to work. London/National Living Wage with Annual reviews Uncapped Commission Scheme - sell more to earn more! KPI bonuses 25 days holiday Life insurance Contributory pension Staff Lunches Monthly Refreshments for staff Private medical insurance (Bupa) Team Initiatives (annual team building days, social events, staff purchase scheme, and more) Training & Career Development
Sep 01, 2025
Full time
Do you want to be a part of a company where every employee has a voice? That prioritises company culture? Where you sell the science of sleep and not just a Mattress? Where you sell more to earn more? Then TEMPUR may be the place for you! We are currently recruiting for a special candidate to join our TEMPUR Family in the Swindon Outlet Store. The role is 40 hours a week, working 5 out of 7 days per week. Our People Tempur people are personable and individuals. They are a "people person" and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative. Purpose of the role Be fully responsible for all aspects of the store including operations, health and safety and security. Make sure the store achieves store targets Develop team to be brand ambassadors of TEMPUR Train team regularly so that they are fully aware of the benefits of TEMPUR products, the customer journey and sleep ergonomics Identify new opportunities to maximise profits and increase sales within the store Essential Duties & Key Responsibilities Be solely responsible for all daily operations across the store. Ensure the operational compliance of the store and H&S aspects through timely & accurate implementation of all company Health & Safety, Administrational & Security directives. Monitoring staff behaviour, attitude and presentation to make sure they are a positive reflection of the retail stores values. Analyse management information to understand performance shortfalls and market changes to determine a business plan for improvement. Understand rules and regulations for GDPR and ensure data retention is adhered to according to the guidelines. Ensure all team members are fully trained on all TEMPUR products, heritage, values and customer journey. Ensure consistency across the team. Effectively onboard new team members. Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge. Organise and manage regular training sessions with the team on the above. Consistently drive the store's sales performance to meet and exceed sales targets. Identify ways and opportunities to drive footfall to your store. Effectively implement all promotions and marketing activity instore. Manage the training app within you store and ensure your team are using this to widen their knowledge. Become an active operator for web chat ensuring that you are available to speak to customers online. Ensure store costs are managed within agreed budget levels and using your commercial eye for detail. Effectively deploy management and colleagues' hours to meet the needs of your store within payroll budget. Manage all aspects of stock control from execution in store to loss prevention measures are in place. Ensure weekly stoke takes are completed and submitted. Being able to deal with customer concerns in a patient and helpful manner and communicating concerns to Divisional Manager. Manage deliveries and organization of stock room. Operate cash registers, take and record orders through the system. Develop, coach and mentor your management team to improve their leadership ability, including giving accountability to deliver and exceed their targets on the shop floor. Maintain a clean and orderly environment in the store and back office/kitchen areas. Participating in management meetings by bringing fresh ideas, that are realistic and achievable. Undertake Ad hoc tasks that the business demands. Knowledge/ Skills/ Experience At least 3-5 year's management experience gained within retail Customer focused with a proven high standard of customer service delivery Be a role model and lead by example and operate with honesty and integrity Show innovation and initiative and implement new ideas with confidence Seeks opportunities to be proactive and pre-empt store and team issues Excellent communication skills both written and verbal Good at prioritizing and meeting deadlines Enthusiastic, self-confident, well presented, self-motivated with a can-do attitude Must be able to work and willingness to work flexible hours to meet the needs of the business General The role will be based at Swindon Designer Outlet Shopping Centre . The role will be within the current 40 hours per week. Why TEMPUR is a great place to work. London/National Living Wage with Annual reviews Uncapped Commission Scheme - sell more to earn more! KPI bonuses 25 days holiday Life insurance Contributory pension Staff Lunches Monthly Refreshments for staff Private medical insurance (Bupa) Team Initiatives (annual team building days, social events, staff purchase scheme, and more) Training & Career Development
Who are TEMPUR People? Tempur people are personable and individuals. They are a "people person" and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative. The Role Our Brand Specialists are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalized, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store. Our Brand Specialists are customer focused, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets. Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality. Key Responsibilities Be a brand ambassador and help achieve store sales and conversion targets Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values Offer exceptional 1-2-1 customer service and ensure the customer comes first Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business Knowledge and awareness of all promotions and advertisements Support Store Management team in achieving individual and store sales targets Execute the daily operational goals and priorities assigned by store management Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management Maintain product merchandising, monitor shop floor inventory and replenish new products when needed Assist and process deliveries and organization of stock room, ensuring team work Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue Maintain a clean and orderly environment in the store and back office/kitchen areas Being responsive and communicate of all Health & Safety issues Participating in team meetings by bringing fresh ideas, that are realistic and achievable Knowledge, Skills & Experience We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products Proven experience in delivering exceptional customer service Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results Operate with honesty and integrity Be a clear communicator with a good command of English, both spoken and written Be able to be professional at all times, but with an outgoing, friendly and engaging personality A team player, who is able to maintain positive relationships with their co-workers Adhere to company's policies and procedures Maintain a smart and presentable appearance at all times Must be able to work and willingness to work flexible hours to meet the needs of the business General The role will be based at Westfield White City We currently have 2 Part time vacancies of 20 hours each per week Why TEMPUR is a great place to work London living wage with annual reviews Sell More, Earn More Commission scheme 25 days holiday Life insurance Contributory pension Free staff Lunches Monthly Private medical insurance (Bupa) Team Initiatives (annual team building days, social events, staff purchase scheme, and more) Training & Career Development
Sep 01, 2025
Full time
Who are TEMPUR People? Tempur people are personable and individuals. They are a "people person" and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative. The Role Our Brand Specialists are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalized, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store. Our Brand Specialists are customer focused, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets. Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality. Key Responsibilities Be a brand ambassador and help achieve store sales and conversion targets Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values Offer exceptional 1-2-1 customer service and ensure the customer comes first Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business Knowledge and awareness of all promotions and advertisements Support Store Management team in achieving individual and store sales targets Execute the daily operational goals and priorities assigned by store management Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management Maintain product merchandising, monitor shop floor inventory and replenish new products when needed Assist and process deliveries and organization of stock room, ensuring team work Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue Maintain a clean and orderly environment in the store and back office/kitchen areas Being responsive and communicate of all Health & Safety issues Participating in team meetings by bringing fresh ideas, that are realistic and achievable Knowledge, Skills & Experience We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products Proven experience in delivering exceptional customer service Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results Operate with honesty and integrity Be a clear communicator with a good command of English, both spoken and written Be able to be professional at all times, but with an outgoing, friendly and engaging personality A team player, who is able to maintain positive relationships with their co-workers Adhere to company's policies and procedures Maintain a smart and presentable appearance at all times Must be able to work and willingness to work flexible hours to meet the needs of the business General The role will be based at Westfield White City We currently have 2 Part time vacancies of 20 hours each per week Why TEMPUR is a great place to work London living wage with annual reviews Sell More, Earn More Commission scheme 25 days holiday Life insurance Contributory pension Free staff Lunches Monthly Private medical insurance (Bupa) Team Initiatives (annual team building days, social events, staff purchase scheme, and more) Training & Career Development
Who are TEMPUR People? Tempur people are personable and individuals. They are a "people person" and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative. The Role Our Brand Specialists are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalized, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store. Our Brand Specialists are customer focused, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets. Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality. Key Responsibilities Be a brand ambassador and help achieve store sales and conversion targets Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values Offer exceptional 1-2-1 customer service and ensure the customer comes first Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business Knowledge and awareness of all promotions and advertisements Support Store Management team in achieving individual and store sales targets Execute the daily operational goals and priorities assigned by store management Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management Maintain product merchandising, monitor shop floor inventory and replenish new products when needed Assist and process deliveries and organization of stock room, ensuring team work Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue Maintain a clean and orderly environment in the store and back office/kitchen areas Being responsive and communicate of all Health & Safety issues Participating in team meetings by bringing fresh ideas, that are realistic and achievable Knowledge, Skills & Experience We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products Proven experience in delivering exceptional customer service Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results Operate with honesty and integrity Be a clear communicator with a good command of English, both spoken and written Be able to be professional at all times, but with an outgoing, friendly and engaging personality A team player, who is able to maintain positive relationships with their co-workers Adhere to company's policies and procedures Maintain a smart and presentable appearance at all times Must be able to work and willingness to work flexible hours to meet the needs of the business General The role will be based at Bridgend Designer Outlet. We currently have 3 part-time vacancies: 10 hours a week permanent, 16 hours a week permanent, and 16 hours a week temporary. Why TEMPUR is a great place to work Living wage with annual reviews Sell More, Earn More Commission scheme 25 days holiday Life insurance Contributory pension Free monthly staff lunches Private medical insurance (Bupa) Team Initiatives (annual team building days, social events, staff purchase scheme, and more) Training & Career Development
Sep 01, 2025
Full time
Who are TEMPUR People? Tempur people are personable and individuals. They are a "people person" and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative. The Role Our Brand Specialists are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalized, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store. Our Brand Specialists are customer focused, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets. Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality. Key Responsibilities Be a brand ambassador and help achieve store sales and conversion targets Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values Offer exceptional 1-2-1 customer service and ensure the customer comes first Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business Knowledge and awareness of all promotions and advertisements Support Store Management team in achieving individual and store sales targets Execute the daily operational goals and priorities assigned by store management Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management Maintain product merchandising, monitor shop floor inventory and replenish new products when needed Assist and process deliveries and organization of stock room, ensuring team work Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue Maintain a clean and orderly environment in the store and back office/kitchen areas Being responsive and communicate of all Health & Safety issues Participating in team meetings by bringing fresh ideas, that are realistic and achievable Knowledge, Skills & Experience We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products Proven experience in delivering exceptional customer service Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results Operate with honesty and integrity Be a clear communicator with a good command of English, both spoken and written Be able to be professional at all times, but with an outgoing, friendly and engaging personality A team player, who is able to maintain positive relationships with their co-workers Adhere to company's policies and procedures Maintain a smart and presentable appearance at all times Must be able to work and willingness to work flexible hours to meet the needs of the business General The role will be based at Bridgend Designer Outlet. We currently have 3 part-time vacancies: 10 hours a week permanent, 16 hours a week permanent, and 16 hours a week temporary. Why TEMPUR is a great place to work Living wage with annual reviews Sell More, Earn More Commission scheme 25 days holiday Life insurance Contributory pension Free monthly staff lunches Private medical insurance (Bupa) Team Initiatives (annual team building days, social events, staff purchase scheme, and more) Training & Career Development