Description Our local government clients are recruiting an HR Project Manager (Quality Improvement Service). We are seeking a dynamic and detail-oriented Project Manager, ideally with experience in HR and change management, to support the delivery of the Families First in Social Care reforms. This role requires excellent organisational skills and the ability to align project outcomes with Corporate HR processes. This role will work closely with the workforce planning and restructuring processes needed to deliver the Families First Programme. Your Key Responsibilities will include: Project Management: Lead end-to-end delivery of strategic projects across departments, ensuring timelines, budgets, and quality standards are met. HR Collaboration: Partner with Corporate HR to support Families First Programme-related activity, including workforce planning, staff engagement, and change management. Stakeholder Engagement: Build strong relationships with internal stakeholders. Continuous Improvement: Identify opportunities for process improvement and innovation. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. CIPD qualified or equivalent knowledge, skills and experience. Project Management qualification or equivalent experience in applying project management disciplines. Advanced Microsoft Office, Word, Excel, Outlook, Social Media, and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in project management tools (e.g., MS Project, Trello). Proven analytical, problem-solving, and decision-making skills. Knowledge and understanding of HR principles, policies, and practices. Experience managing medium to large-scale projects, ideally within the public sector or HR-related environments. Experience in planning and executing projects of varying size and complexity. Demonstrate the ability to develop project plans for the delivery of defined project outcomes with agreed timescales. Experience carrying out research in HR related areas and identifying appropriate and accessible sources of quantitative and qualitative data or information to meet the research needs. Able to interpret data and provide clear rationale and/or business explanations. Excellent written and oral communication skills. Knowledge of the HR function, including research, project management, and support for HR initiatives related to service delivery. Monitor progress against project plans for all projects assigned to the post holder, and, where required, take remedial action to ensure project milestones are achieved. Have a solution-focused approach to HR service provision with high-quality outcomes. Hybrid with at least 3 days in the office. Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Sep 04, 2025
Contractor
Description Our local government clients are recruiting an HR Project Manager (Quality Improvement Service). We are seeking a dynamic and detail-oriented Project Manager, ideally with experience in HR and change management, to support the delivery of the Families First in Social Care reforms. This role requires excellent organisational skills and the ability to align project outcomes with Corporate HR processes. This role will work closely with the workforce planning and restructuring processes needed to deliver the Families First Programme. Your Key Responsibilities will include: Project Management: Lead end-to-end delivery of strategic projects across departments, ensuring timelines, budgets, and quality standards are met. HR Collaboration: Partner with Corporate HR to support Families First Programme-related activity, including workforce planning, staff engagement, and change management. Stakeholder Engagement: Build strong relationships with internal stakeholders. Continuous Improvement: Identify opportunities for process improvement and innovation. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. CIPD qualified or equivalent knowledge, skills and experience. Project Management qualification or equivalent experience in applying project management disciplines. Advanced Microsoft Office, Word, Excel, Outlook, Social Media, and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in project management tools (e.g., MS Project, Trello). Proven analytical, problem-solving, and decision-making skills. Knowledge and understanding of HR principles, policies, and practices. Experience managing medium to large-scale projects, ideally within the public sector or HR-related environments. Experience in planning and executing projects of varying size and complexity. Demonstrate the ability to develop project plans for the delivery of defined project outcomes with agreed timescales. Experience carrying out research in HR related areas and identifying appropriate and accessible sources of quantitative and qualitative data or information to meet the research needs. Able to interpret data and provide clear rationale and/or business explanations. Excellent written and oral communication skills. Knowledge of the HR function, including research, project management, and support for HR initiatives related to service delivery. Monitor progress against project plans for all projects assigned to the post holder, and, where required, take remedial action to ensure project milestones are achieved. Have a solution-focused approach to HR service provision with high-quality outcomes. Hybrid with at least 3 days in the office. Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Description Our local government clients are recruiting an Energy and Sustainability Officer. This is an exciting opportunity to make a tangible impact on our community by delivering key housing energy and sustainability projects across the housing stock. You will play a vital role in improving the long-term energy efficiency of our homes, contributing to better air quality, and helping residents live more sustainably. Your Key Responsibilities will include: As an Energy and Sustainability Officer, you will be responsible for providing strategic advice, researching, and monitoring energy efficiency and sustainability initiatives, which will be a key part of our mission to create a greener Environment. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree in Environmental Science or a building-related field, or equivalent experience. Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Extensive technical knowledge and understanding of energy efficiency and sustainability standards, legislation, and best practices as they relate to domestic housing. Experience in developing technical specifications is required, and experience in project management is desirable. Ability to prepare technical briefs and specifications, analyse data, and build positive working partnerships. You must be able to work under pressure to meet tight deadlines. Proven experience in Domestic, Non-Domestic and Public Building Energy Assessment. Strong experience in working on energy management and carbon reduction. Experience in the delivery, monitoring and performance management of energy and carbon reduction projects. Experience in using the Systems Link Energy Manager Database software. Effective communication, both oral and written. Experience in using price books and Schedules of rates to provide budgetary information. This role requires the flexibility to attend evening meetings when necessary. Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Sep 02, 2025
Contractor
Description Our local government clients are recruiting an Energy and Sustainability Officer. This is an exciting opportunity to make a tangible impact on our community by delivering key housing energy and sustainability projects across the housing stock. You will play a vital role in improving the long-term energy efficiency of our homes, contributing to better air quality, and helping residents live more sustainably. Your Key Responsibilities will include: As an Energy and Sustainability Officer, you will be responsible for providing strategic advice, researching, and monitoring energy efficiency and sustainability initiatives, which will be a key part of our mission to create a greener Environment. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree in Environmental Science or a building-related field, or equivalent experience. Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Extensive technical knowledge and understanding of energy efficiency and sustainability standards, legislation, and best practices as they relate to domestic housing. Experience in developing technical specifications is required, and experience in project management is desirable. Ability to prepare technical briefs and specifications, analyse data, and build positive working partnerships. You must be able to work under pressure to meet tight deadlines. Proven experience in Domestic, Non-Domestic and Public Building Energy Assessment. Strong experience in working on energy management and carbon reduction. Experience in the delivery, monitoring and performance management of energy and carbon reduction projects. Experience in using the Systems Link Energy Manager Database software. Effective communication, both oral and written. Experience in using price books and Schedules of rates to provide budgetary information. This role requires the flexibility to attend evening meetings when necessary. Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Description Our local government clients are recruiting an Assistant HR Business Partner. To provide HR support and assistance to the HR Operations team and give advice and guidance to managers and staff. The successful candidate will be required to be in the office 2 days per week + plus they will also be needed on site for other meetings. Your key responsibilities will include: Provide managers and staff with appropriate advice and guidance on policies, terms and conditions of employment and other HR related issues following employment legislation. Support, coach, challenge, and empower Directorate line managers in managing people-related matters (e.g., Disciplinary, grievance, etc.). Dealing with local trade union (TU) representatives in individual cases or local collective issues; Build and maintain relationships with line managers, employees and TU. Responsible for screening all vacancies, identifying potential redeployment opportunities for employees on the redeployment register and assisting in matching them to suitable alternative jobs. Qualification Essential GCSEs or equivalent to include Maths and English CIPD qualified, or working towards this, with experience of working effectively in a complex organisation. Advanced IT Skills- Microsoft Office (Word, Excel, Outlook), social media. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. A proven track record of providing clear, balanced advice and guidance on HR issues Experience of working successfully with Senior Managers on complex HR issues Experience of working in an HR department in a customer-focused organisation, proactively facilitating and leading change. Significant experience in casework management; disciplinary, grievance, attendance and well-being, conduct and performance. Up-to-date employment law knowledge, practical application of case management and ability to apply and implement process and policy change Strong verbal and written communication skills Solid understanding and experience in applying employee relations and employment practices to manage employee issues. Interpret HR policies and procedures, and provide stakeholders with advice that is tailored to the specific situation. Develop HR colleagues and line managers. Strong analytical skills and the ability to evaluate data and establish key insights Ability to interpret financial, people and performance data and commentaries Ability to review and challenge content provided by other team members and local HR teams Understanding of the Directorate's objectives and priorities Able to integrate external sources of data where necessary (e.g. using CIPD / ACAS websites) Ability to interpret financial, people and performance data and commentaries, identifying and evaluating the key pressures and opportunities, Evaluates current situation based on previous experience; identifies advanced implications/ conclusions from the logical analysis of a complex problem or issue. Ensure that data from all relevant sources can be gathered to assess complex problems and develop the most appropriate solution. Experience of working successfully with Senior Managers on complex HR issues Ability to challenge and influence, as well as take ownership and responsibility Essential Compliance Requirements 3 Years' References. A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Sep 01, 2025
Contractor
Description Our local government clients are recruiting an Assistant HR Business Partner. To provide HR support and assistance to the HR Operations team and give advice and guidance to managers and staff. The successful candidate will be required to be in the office 2 days per week + plus they will also be needed on site for other meetings. Your key responsibilities will include: Provide managers and staff with appropriate advice and guidance on policies, terms and conditions of employment and other HR related issues following employment legislation. Support, coach, challenge, and empower Directorate line managers in managing people-related matters (e.g., Disciplinary, grievance, etc.). Dealing with local trade union (TU) representatives in individual cases or local collective issues; Build and maintain relationships with line managers, employees and TU. Responsible for screening all vacancies, identifying potential redeployment opportunities for employees on the redeployment register and assisting in matching them to suitable alternative jobs. Qualification Essential GCSEs or equivalent to include Maths and English CIPD qualified, or working towards this, with experience of working effectively in a complex organisation. Advanced IT Skills- Microsoft Office (Word, Excel, Outlook), social media. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. A proven track record of providing clear, balanced advice and guidance on HR issues Experience of working successfully with Senior Managers on complex HR issues Experience of working in an HR department in a customer-focused organisation, proactively facilitating and leading change. Significant experience in casework management; disciplinary, grievance, attendance and well-being, conduct and performance. Up-to-date employment law knowledge, practical application of case management and ability to apply and implement process and policy change Strong verbal and written communication skills Solid understanding and experience in applying employee relations and employment practices to manage employee issues. Interpret HR policies and procedures, and provide stakeholders with advice that is tailored to the specific situation. Develop HR colleagues and line managers. Strong analytical skills and the ability to evaluate data and establish key insights Ability to interpret financial, people and performance data and commentaries Ability to review and challenge content provided by other team members and local HR teams Understanding of the Directorate's objectives and priorities Able to integrate external sources of data where necessary (e.g. using CIPD / ACAS websites) Ability to interpret financial, people and performance data and commentaries, identifying and evaluating the key pressures and opportunities, Evaluates current situation based on previous experience; identifies advanced implications/ conclusions from the logical analysis of a complex problem or issue. Ensure that data from all relevant sources can be gathered to assess complex problems and develop the most appropriate solution. Experience of working successfully with Senior Managers on complex HR issues Ability to challenge and influence, as well as take ownership and responsibility Essential Compliance Requirements 3 Years' References. A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Description Our local government clients are recruiting a Nursery Cook. We are seeking a reliable and experienced Nursery Cook to provide temporary cover at a nursery in North London. This is a key role in ensuring children receive fresh, nutritious meals that meet their individual dietary needs. Your key responsibilities will include: Prepare and cook fresh meals and snacks daily for children aged 0 5 years old. Cater to a range of dietary requirements, including allergies and cultural preferences. Maintain high standards of hygiene and cleanliness in the kitchen. Ensure compliance with food safety regulations and nursery policies. Collaborate with the nursery team to plan balanced menus. Keep accurate records of food temperatures, cleaning schedules, and allergy information. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. City & Guilds Food Preparation & Culinary Arts or NVQ 7247 in Hospitality & Catering. Level 2 Food Hygiene Certificate & Certificate in Health & Safety Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Solid experience preparing a variety of different meals to meet the special dietary requirements of the children. Strong understanding of food allergies, intolerances, and dietary needs. Ability to work independently and manage time effectively. Excellent communication and organisational skills. Able to ensure that all foods produced are prepared and cooked correctly, complying with healthy, safety, and food hygiene standards. Experience in cooking for large numbers & planning, and implementing menus. Able to organise the time so that meals are prepared within the hours allocated and served on time. Experience in maintaining a high standard of recording about menu planning, food ordering and stock rotation. Experience dealing with food supplies. Experience in checking deliveries for quality and quantity against the official order. Able to ensure that stock rotation is practised and stores are maintained neat, tidy, clean and safe. Able to maintain a high standard of kitchen and equipment cleanliness and hygiene. Able to ensure kitchen equipment is kept in good condition and report any faults promptly. Able to communicate with children and young people and attend staff meetings. Knowledge of Health and Safety Legislation relating to the usage and storage of food. Knowledge of Food Hygiene Legislation and ability to keep abreast of current legislation relating to food. Knowledge of the nutritional requirements of children. Essential Compliance Requirements 3 Years References Enhanced DBS & barred list check (Child) A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Sep 01, 2025
Contractor
Description Our local government clients are recruiting a Nursery Cook. We are seeking a reliable and experienced Nursery Cook to provide temporary cover at a nursery in North London. This is a key role in ensuring children receive fresh, nutritious meals that meet their individual dietary needs. Your key responsibilities will include: Prepare and cook fresh meals and snacks daily for children aged 0 5 years old. Cater to a range of dietary requirements, including allergies and cultural preferences. Maintain high standards of hygiene and cleanliness in the kitchen. Ensure compliance with food safety regulations and nursery policies. Collaborate with the nursery team to plan balanced menus. Keep accurate records of food temperatures, cleaning schedules, and allergy information. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. City & Guilds Food Preparation & Culinary Arts or NVQ 7247 in Hospitality & Catering. Level 2 Food Hygiene Certificate & Certificate in Health & Safety Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Solid experience preparing a variety of different meals to meet the special dietary requirements of the children. Strong understanding of food allergies, intolerances, and dietary needs. Ability to work independently and manage time effectively. Excellent communication and organisational skills. Able to ensure that all foods produced are prepared and cooked correctly, complying with healthy, safety, and food hygiene standards. Experience in cooking for large numbers & planning, and implementing menus. Able to organise the time so that meals are prepared within the hours allocated and served on time. Experience in maintaining a high standard of recording about menu planning, food ordering and stock rotation. Experience dealing with food supplies. Experience in checking deliveries for quality and quantity against the official order. Able to ensure that stock rotation is practised and stores are maintained neat, tidy, clean and safe. Able to maintain a high standard of kitchen and equipment cleanliness and hygiene. Able to ensure kitchen equipment is kept in good condition and report any faults promptly. Able to communicate with children and young people and attend staff meetings. Knowledge of Health and Safety Legislation relating to the usage and storage of food. Knowledge of Food Hygiene Legislation and ability to keep abreast of current legislation relating to food. Knowledge of the nutritional requirements of children. Essential Compliance Requirements 3 Years References Enhanced DBS & barred list check (Child) A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Description Our local government clients are recruiting a Housing Advice & Homeless Prevention Officer to support the service by enhancing the volume of properties the service procures for both grant-funded and general-funded households that the homelessness service supports. The officer will have a key role in ensuring an organisation operates smoothly and cost-effectively. Your key responsibilities will include: Responsible for proactively delivering housing options advice, including security of tenure, low-cost home ownership, preventing homelessness, investigating householder circumstances and undertaking statutory assessments to determine the best options and resources available on a case-by-case basis. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ, Diploma, relevant degree or relevant experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Ability and willingness to participate in a rota system for the Emergency Out-of-Hours Housing Service, if required. Ability to work flexibly to meet the needs of the service. Able to visit clients Borough-wide and outside the Borough, if required. Experience working in a front-facing team interviewing and assessing clients with a need for assistance. Experience in case work and the application of case work management systems. Experience of effective multi-disciplinary working. Experience of working on defined operational projects, working to tight deadlines and objectives with minimum supervision. Have an excellent working knowledge (or demonstrate the ability to have or acquire) of all elements of housing needs and housing advice. Knowledge of homelessness prevention, property allocation and choice-based lettings. To have a comprehensive and cross-cutting understanding of relevant policy and strategy areas. Ability to handle conflict or potential conflict situations with clients who may be distressed or dissatisfied. Strong negotiation and influencing skills with the ability to challenge appropriately. Ability to build and maintain a thorough working knowledge of using data and case management systems. Proven ability to work with several software applications in conjunction, and proficiency in office ICT tools and database use. Essential Compliance Requirements 3 Years References Enhanced DBS A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Sep 01, 2025
Contractor
Description Our local government clients are recruiting a Housing Advice & Homeless Prevention Officer to support the service by enhancing the volume of properties the service procures for both grant-funded and general-funded households that the homelessness service supports. The officer will have a key role in ensuring an organisation operates smoothly and cost-effectively. Your key responsibilities will include: Responsible for proactively delivering housing options advice, including security of tenure, low-cost home ownership, preventing homelessness, investigating householder circumstances and undertaking statutory assessments to determine the best options and resources available on a case-by-case basis. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ, Diploma, relevant degree or relevant experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Ability and willingness to participate in a rota system for the Emergency Out-of-Hours Housing Service, if required. Ability to work flexibly to meet the needs of the service. Able to visit clients Borough-wide and outside the Borough, if required. Experience working in a front-facing team interviewing and assessing clients with a need for assistance. Experience in case work and the application of case work management systems. Experience of effective multi-disciplinary working. Experience of working on defined operational projects, working to tight deadlines and objectives with minimum supervision. Have an excellent working knowledge (or demonstrate the ability to have or acquire) of all elements of housing needs and housing advice. Knowledge of homelessness prevention, property allocation and choice-based lettings. To have a comprehensive and cross-cutting understanding of relevant policy and strategy areas. Ability to handle conflict or potential conflict situations with clients who may be distressed or dissatisfied. Strong negotiation and influencing skills with the ability to challenge appropriately. Ability to build and maintain a thorough working knowledge of using data and case management systems. Proven ability to work with several software applications in conjunction, and proficiency in office ICT tools and database use. Essential Compliance Requirements 3 Years References Enhanced DBS A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Description Our local government clients are recruiting a Revenues Officer to deliver billing, collection, and recovery services for Council Tax and Business Rates, providing support to its residents. The role spans both the Revenues service and the Welfare & Benefits service. Hybrid is optional; however, fully remote is also accepted. Your key responsibilities will include: Responsible for administering Housing Benefit and Council Tax Support scheme following Government legislation, case law and local policy and in doing so, contribute to the provision of financial support for the most vulnerable members of the community. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ, Diploma, relevant degree or relevant experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Knowledge of legislation and practice for either revenues and benefits administration or both, with skills to interpret and apply new legislation to the Council as required Awareness of confidentiality about personal information, regarding the Data Protection Act. Demonstrable evidence of experience in undertaking a role where the use of technology and software packages was a feature of that role Excellent communication skills written & oral: used to communicate clearly & concisely, recognising & understanding the feelings & concerns of others, including members of the public, colleagues & official bodies. IT skills that allow navigation and optimum benefit from technology-based systems to a high standard. Ability to schedule workloads to meet deadlines and priorities. Ability to use initiative & solve problems using decision-making skills Experience of delivering a Technical Support & Controls function, with technical expertise in the software utilised by either revenues & benefits or both. Experience of undertaking bulk processes for revenues and/or benefits, including annual billing/uprating, direct debit and payment management and all batch process set up. Strategically, be proactive, solve problems and make decisions Ability to meet objectives and targets to deliver continuous improvement Essential Compliance Requirements 3 Years References A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Sep 01, 2025
Contractor
Description Our local government clients are recruiting a Revenues Officer to deliver billing, collection, and recovery services for Council Tax and Business Rates, providing support to its residents. The role spans both the Revenues service and the Welfare & Benefits service. Hybrid is optional; however, fully remote is also accepted. Your key responsibilities will include: Responsible for administering Housing Benefit and Council Tax Support scheme following Government legislation, case law and local policy and in doing so, contribute to the provision of financial support for the most vulnerable members of the community. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ, Diploma, relevant degree or relevant experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Knowledge of legislation and practice for either revenues and benefits administration or both, with skills to interpret and apply new legislation to the Council as required Awareness of confidentiality about personal information, regarding the Data Protection Act. Demonstrable evidence of experience in undertaking a role where the use of technology and software packages was a feature of that role Excellent communication skills written & oral: used to communicate clearly & concisely, recognising & understanding the feelings & concerns of others, including members of the public, colleagues & official bodies. IT skills that allow navigation and optimum benefit from technology-based systems to a high standard. Ability to schedule workloads to meet deadlines and priorities. Ability to use initiative & solve problems using decision-making skills Experience of delivering a Technical Support & Controls function, with technical expertise in the software utilised by either revenues & benefits or both. Experience of undertaking bulk processes for revenues and/or benefits, including annual billing/uprating, direct debit and payment management and all batch process set up. Strategically, be proactive, solve problems and make decisions Ability to meet objectives and targets to deliver continuous improvement Essential Compliance Requirements 3 Years References A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Description Our local government clients are recruiting a Resident Liaison Officer to provide information and support for tenants and leaseholders whose homes are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value. Your key responsibilities will include: To provide information, advice, and assistance to tenants and leaseholders while major works are being carried out on their homes. Liaise with and set the standard for contractors and their RLOs (and, where appropriate, consultants) engaging with residents. Take an active role in developing, agreeing and managing the residents' consultation plan for individual projects. Agree with contractors on the resident information packs, and format and content of updates to residents, including newsletters, using a variety of media outlets. Coordinate the temporary or permanent re-housing of residents, where necessary. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. BTEC level or demonstrable ability to operate at this level. Must have a driving licence and access to a car, as this is required for the role. Previous Resident Liaison Officer experience Essential Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Demonstrable knowledge of the Section 20 consultation processes. Relevant experience of working in a partnership/multiagency setting and multi-disciplinary team. A general understanding of housing legislation and resident participation issues. General knowledge of statutory responsibility to leaseholders regarding consultation on major works. Experience in delivering successful consultation programmes. Experience in speaking clearly and concisely in front of audiences and to a vast number of stakeholders. Ability to effectively interview customers through active listening and negotiating skills. Experience working largely autonomously to manage own workload and prioritise tasks both on-site and in the office. Experience working with customers and championing their views and feedback. Ability to communicate clearly and concisely, orally and in writing, with a wide range of people, including Councillors, contractors and other agencies. Demonstrate the ability to be solution-focused, taking responsibility and taking action to promote excellent customer service, with a 'Can Do' attitude. Demonstrate the ability to work as a team towards common goals, creating a sense of team spirit. Highly self-motivated with the ability to plan work effectively without high levels of supervision. Ability to work 'on the go' using mobile technology. Ability to facilitate online customer engagement activities. Problem solving and decision making - ability to deal with potentially complex situations within a busy workload, mitigate risks to the customer and organisation, and achieve positive outcomes. Flexible approach with the ability to respond effectively to changing circumstances. Essential Compliance Requirements 3 Years References Standard DBS a driving licence and access to a car, as this is necessary for the role. A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Sep 01, 2025
Contractor
Description Our local government clients are recruiting a Resident Liaison Officer to provide information and support for tenants and leaseholders whose homes are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value. Your key responsibilities will include: To provide information, advice, and assistance to tenants and leaseholders while major works are being carried out on their homes. Liaise with and set the standard for contractors and their RLOs (and, where appropriate, consultants) engaging with residents. Take an active role in developing, agreeing and managing the residents' consultation plan for individual projects. Agree with contractors on the resident information packs, and format and content of updates to residents, including newsletters, using a variety of media outlets. Coordinate the temporary or permanent re-housing of residents, where necessary. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. BTEC level or demonstrable ability to operate at this level. Must have a driving licence and access to a car, as this is required for the role. Previous Resident Liaison Officer experience Essential Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Demonstrable knowledge of the Section 20 consultation processes. Relevant experience of working in a partnership/multiagency setting and multi-disciplinary team. A general understanding of housing legislation and resident participation issues. General knowledge of statutory responsibility to leaseholders regarding consultation on major works. Experience in delivering successful consultation programmes. Experience in speaking clearly and concisely in front of audiences and to a vast number of stakeholders. Ability to effectively interview customers through active listening and negotiating skills. Experience working largely autonomously to manage own workload and prioritise tasks both on-site and in the office. Experience working with customers and championing their views and feedback. Ability to communicate clearly and concisely, orally and in writing, with a wide range of people, including Councillors, contractors and other agencies. Demonstrate the ability to be solution-focused, taking responsibility and taking action to promote excellent customer service, with a 'Can Do' attitude. Demonstrate the ability to work as a team towards common goals, creating a sense of team spirit. Highly self-motivated with the ability to plan work effectively without high levels of supervision. Ability to work 'on the go' using mobile technology. Ability to facilitate online customer engagement activities. Problem solving and decision making - ability to deal with potentially complex situations within a busy workload, mitigate risks to the customer and organisation, and achieve positive outcomes. Flexible approach with the ability to respond effectively to changing circumstances. Essential Compliance Requirements 3 Years References Standard DBS a driving licence and access to a car, as this is necessary for the role. A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Description Our local government clients are recruiting a Private Sector Housing Officer for the Disabled Facilities Grant (DFG). This role is crucial in providing a service to the Private Housing Sector that significantly improves residents' lives by ensuring that conditions and management in private residential accommodation are of a satisfactory standard. To assess housing conditions and management in DFG Home Adaptations Service, give advice and take action as necessary, including enforcement action or grant assistance to ensure that living conditions and management standards are brought up to satisfactory standards. Y our Key Responsibilities will include: Investigate service requests and programmed inspections in accordance with the provisions of the Housing Act 2004, Environmental Protection Act 1990, and other relevant legislation. Conduct thorough inspections with a high level of competency of a wide variety of homes in the Private Rented Sector. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree or Diploma in Environmental Health (or equivalent housing-related qualification) A recognised HHSRS assessor training course. Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in inspection, enforcement, and grant work in the DFG Home. Adaptations Service experience in a local authority context. Experience of making presentations and briefings to management, other colleagues and external stakeholders. Experience in project management, researching topics and in the preparation and writing of reports. Experience of delivering training sessions to staff, other colleagues and external stakeholders. Ability to work as part of a team, according to the flexible demands and objectives of the Service. Able to demonstrate clearly written communication and provide examples of this in an interview setting. Able to demonstrate a solid example of dealing with enquiries and complaints. Able to provide examples of following detailed work procedures. Advanced use of Windows-based IT systems and database packages, maintain and retrieve data, and use the Internet. Sound practical and theoretical knowledge of carrying out the duties of the DFG Home Adaptations Service. Able to prioritise own activities, to be well organised and motivated and to work to performance standards, targets and deadlines. Able to give professional advice and opinions, explaining statutory requirements within a Housing Adaptations Service environment Ability to investigate and research breaches of legislation, including the preparation of statutory notices, reports and letters. Ability to prepare evidence and reports for enforcement action, such as formal cautions, civil penalties, and prosecutions. Ability to deal with complex and politically sensitive issues Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Sep 01, 2025
Contractor
Description Our local government clients are recruiting a Private Sector Housing Officer for the Disabled Facilities Grant (DFG). This role is crucial in providing a service to the Private Housing Sector that significantly improves residents' lives by ensuring that conditions and management in private residential accommodation are of a satisfactory standard. To assess housing conditions and management in DFG Home Adaptations Service, give advice and take action as necessary, including enforcement action or grant assistance to ensure that living conditions and management standards are brought up to satisfactory standards. Y our Key Responsibilities will include: Investigate service requests and programmed inspections in accordance with the provisions of the Housing Act 2004, Environmental Protection Act 1990, and other relevant legislation. Conduct thorough inspections with a high level of competency of a wide variety of homes in the Private Rented Sector. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree or Diploma in Environmental Health (or equivalent housing-related qualification) A recognised HHSRS assessor training course. Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Experience in inspection, enforcement, and grant work in the DFG Home. Adaptations Service experience in a local authority context. Experience of making presentations and briefings to management, other colleagues and external stakeholders. Experience in project management, researching topics and in the preparation and writing of reports. Experience of delivering training sessions to staff, other colleagues and external stakeholders. Ability to work as part of a team, according to the flexible demands and objectives of the Service. Able to demonstrate clearly written communication and provide examples of this in an interview setting. Able to demonstrate a solid example of dealing with enquiries and complaints. Able to provide examples of following detailed work procedures. Advanced use of Windows-based IT systems and database packages, maintain and retrieve data, and use the Internet. Sound practical and theoretical knowledge of carrying out the duties of the DFG Home Adaptations Service. Able to prioritise own activities, to be well organised and motivated and to work to performance standards, targets and deadlines. Able to give professional advice and opinions, explaining statutory requirements within a Housing Adaptations Service environment Ability to investigate and research breaches of legislation, including the preparation of statutory notices, reports and letters. Ability to prepare evidence and reports for enforcement action, such as formal cautions, civil penalties, and prosecutions. Ability to deal with complex and politically sensitive issues Essential Compliance Requirements 3 Years References Standard DBS level is required A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.