Joining us as Tenancy Support Worker (Young Persons), you'll deliver an outstanding customer service in our Supported Living Services, supporting individuals who have experienced homelessness to both sustain their tenancy and become more independent in their home. You ll provide general building management and day-to-day delivery of a localised service, carrying out health and safety, fire safety and estates checks, ensuring both compliance and achievement of consistently high service standards. You ll initiate licence/tenancy terminations and creations, assessment for prospective customers, signs ups and customer inductions for all new customers, supporting the promotion of vacant dwellings and managing income/rent collection to assist in meeting KPI s. The ideal candidate will: Be a motivated and committed self-starter with strong organisational skills. Have a strong customer focus. Be able to think practically and logically, producing a high standard of work and overcoming issues to meet deadlines. Have exceptional people skills, able to communicate information clearly and effectively, adapting style to enhance impact and suit the needs of the recipient. Be computer literate, with strong literacy and numeracy skills. Have good working knowledge of benefits and housing processes. Experience of working within a housing environment would be a distinct advantage, ideally with a focus on vulnerable adults. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ?
Sep 04, 2025
Full time
Joining us as Tenancy Support Worker (Young Persons), you'll deliver an outstanding customer service in our Supported Living Services, supporting individuals who have experienced homelessness to both sustain their tenancy and become more independent in their home. You ll provide general building management and day-to-day delivery of a localised service, carrying out health and safety, fire safety and estates checks, ensuring both compliance and achievement of consistently high service standards. You ll initiate licence/tenancy terminations and creations, assessment for prospective customers, signs ups and customer inductions for all new customers, supporting the promotion of vacant dwellings and managing income/rent collection to assist in meeting KPI s. The ideal candidate will: Be a motivated and committed self-starter with strong organisational skills. Have a strong customer focus. Be able to think practically and logically, producing a high standard of work and overcoming issues to meet deadlines. Have exceptional people skills, able to communicate information clearly and effectively, adapting style to enhance impact and suit the needs of the recipient. Be computer literate, with strong literacy and numeracy skills. Have good working knowledge of benefits and housing processes. Experience of working within a housing environment would be a distinct advantage, ideally with a focus on vulnerable adults. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ?
Permanent, Full Time (37.5 hours per week) - £24,570 per annum Permanent, Part Time (33 hours per week) - £22,582.56 per annum Here at Stonewater, we re seeking a Homes Service Administrator someone to provide effective administrative support to the Homes directorate. You ll become part of a cross-functional team, pulling together all expertise to provide an agile approach to the delivery of Homes Support Service. You ll be accurately processing invoices and payments, ensuring they are coded to the correct cost amount, and liaising with Finance and other departments as necessary, so payments are made within agreed contractual timescales. You ll also deal with enquiries from customers and suppliers and work alongside other areas of Stonewater to maintain the condition of our stock through support of responsive repairs, planned and cyclical works. The ideal candidate will: Have a positive and pro-active attitude, patience, and the ability to work using own initiative. Have experience of working in an administrative/office environment. Have experience of processing invoices. Be computer literate with the ability to work with figures and spreadsheets. Be a confident communicator with strong interpersonal skills. Be able to liaise with all key stakeholders in a professional manner. Have a flexible approach and good customer service skills. Be able to manage and prioritise work and projects in a timely organised manner. Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ?
Sep 03, 2025
Full time
Permanent, Full Time (37.5 hours per week) - £24,570 per annum Permanent, Part Time (33 hours per week) - £22,582.56 per annum Here at Stonewater, we re seeking a Homes Service Administrator someone to provide effective administrative support to the Homes directorate. You ll become part of a cross-functional team, pulling together all expertise to provide an agile approach to the delivery of Homes Support Service. You ll be accurately processing invoices and payments, ensuring they are coded to the correct cost amount, and liaising with Finance and other departments as necessary, so payments are made within agreed contractual timescales. You ll also deal with enquiries from customers and suppliers and work alongside other areas of Stonewater to maintain the condition of our stock through support of responsive repairs, planned and cyclical works. The ideal candidate will: Have a positive and pro-active attitude, patience, and the ability to work using own initiative. Have experience of working in an administrative/office environment. Have experience of processing invoices. Be computer literate with the ability to work with figures and spreadsheets. Be a confident communicator with strong interpersonal skills. Be able to liaise with all key stakeholders in a professional manner. Have a flexible approach and good customer service skills. Be able to manage and prioritise work and projects in a timely organised manner. Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ?
1x Permanent, Part Time (30 hours per week) at Bow Court 1x Permanent, Full Time (40 hours per week) at Swindon Foyer Bow Court is an established housing project for people with learning disabilities who wish to live independently with the support of our team. Set in the heart of Swindon's Old Town, it is well placed for the town centre and is close to all amenities. We're now looking for an enthusiastic and dynamic Support Worker to deliver person-centred, strengths-based support to our residents, helping them to achieve and become as independent as possible. You will manage a caseload of customers through their journey, encouraging them to articulate their aspirations and realise their potential. You will manage referrals into the service, undertake interviews and assessments and notify potential customers of the outcomes of these activities. You will also induct new customers into the service and deliver quality, outcome focused support sessions in both one-to-one sessions and group sessions. The ideal candidate will: Have proven experience of working with vulnerable people within a similar role, with knowledge of Homelessness and the impact on vulnerable people. Have working knowledge of housing and benefits advice. Demonstrate experience of partnership working with specialist agencies such as mental health teams and youth offending services. Be a natural relationship builder, able to motivate, influence and inspire others. Have excellent interpersonal skills with the ability to adapt your approach depending on your audience and required outcome. Have a comprehensive understanding of professional boundaries, together with a high level of personal integrity. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Sep 01, 2025
Full time
1x Permanent, Part Time (30 hours per week) at Bow Court 1x Permanent, Full Time (40 hours per week) at Swindon Foyer Bow Court is an established housing project for people with learning disabilities who wish to live independently with the support of our team. Set in the heart of Swindon's Old Town, it is well placed for the town centre and is close to all amenities. We're now looking for an enthusiastic and dynamic Support Worker to deliver person-centred, strengths-based support to our residents, helping them to achieve and become as independent as possible. You will manage a caseload of customers through their journey, encouraging them to articulate their aspirations and realise their potential. You will manage referrals into the service, undertake interviews and assessments and notify potential customers of the outcomes of these activities. You will also induct new customers into the service and deliver quality, outcome focused support sessions in both one-to-one sessions and group sessions. The ideal candidate will: Have proven experience of working with vulnerable people within a similar role, with knowledge of Homelessness and the impact on vulnerable people. Have working knowledge of housing and benefits advice. Demonstrate experience of partnership working with specialist agencies such as mental health teams and youth offending services. Be a natural relationship builder, able to motivate, influence and inspire others. Have excellent interpersonal skills with the ability to adapt your approach depending on your audience and required outcome. Have a comprehensive understanding of professional boundaries, together with a high level of personal integrity. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Part of the Stonewater Group, Mount Green Housing Association meets people s housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking an Independent Living Officer someone to provide a specialist floating support service to all residents within Mount Green s independent living schemes allowing residents to maintain their tenancies and live safe, secure and independent lives. You ll provide one-to-one tailored housing related support to our most vulnerable elderly residents while working in partnership with the local neighbourhood officer to ensure the smooth running of the independent living (IL) schemes. Managing a designated number of IL schemes and attending each one at least once a week, you ll induct new residents to the scheme and carry out weekly welfare calls. You ll encourage contact methods that allow us to best assess the resident s wellbeing and keep up to date information about residents mobility issues affecting their ability to evacuate in the emergency key safe , keeping thorough tenant records, including details of vulnerabilities, and scheme logs using the appropriate systems. You ll ensure that your schemes are well managed and comply with health and safety regulations. The ideal candidate will: Have an understanding of risk, particularly risks experienced by older people. Have experience managing older persons housing, tenancies and communities and undertaking tenancy management actions. Have an understanding of risk, particularly risks experienced by older people. Have experience engaging with residents, offering creative solutions and ensuring residents voices are heard. Be an excellent communicator (both written and verbal) Have knowledge of housing and associated legislation including Health and Safety. Have experience working with a diverse customer base and addressing individual needs. Have experience dealing with complaints and finding innovative solutions. Have experience supporting residents with low-level ASB cases. Be able to foster effective relationships internally and externally. Be proficient in IT and in particular Office 365 and housing management software. Be able to analyse data You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Closing Date 17th September 2025. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.
Sep 01, 2025
Full time
Part of the Stonewater Group, Mount Green Housing Association meets people s housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking an Independent Living Officer someone to provide a specialist floating support service to all residents within Mount Green s independent living schemes allowing residents to maintain their tenancies and live safe, secure and independent lives. You ll provide one-to-one tailored housing related support to our most vulnerable elderly residents while working in partnership with the local neighbourhood officer to ensure the smooth running of the independent living (IL) schemes. Managing a designated number of IL schemes and attending each one at least once a week, you ll induct new residents to the scheme and carry out weekly welfare calls. You ll encourage contact methods that allow us to best assess the resident s wellbeing and keep up to date information about residents mobility issues affecting their ability to evacuate in the emergency key safe , keeping thorough tenant records, including details of vulnerabilities, and scheme logs using the appropriate systems. You ll ensure that your schemes are well managed and comply with health and safety regulations. The ideal candidate will: Have an understanding of risk, particularly risks experienced by older people. Have experience managing older persons housing, tenancies and communities and undertaking tenancy management actions. Have an understanding of risk, particularly risks experienced by older people. Have experience engaging with residents, offering creative solutions and ensuring residents voices are heard. Be an excellent communicator (both written and verbal) Have knowledge of housing and associated legislation including Health and Safety. Have experience working with a diverse customer base and addressing individual needs. Have experience dealing with complaints and finding innovative solutions. Have experience supporting residents with low-level ASB cases. Be able to foster effective relationships internally and externally. Be proficient in IT and in particular Office 365 and housing management software. Be able to analyse data You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Closing Date 17th September 2025. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.
Home based, covering the Central Region (Coventry, Northampton, Hereford & Worcester) Permanent, Full Time Stonewater are seeking a Fire Safety Officer (known internally as Fire Safety Business Partner) someone to provide technical advice and assurance regarding the fire safety of our residential and commercial properties. As our Fire Safety Officer, you will undertake desk top reviews of proposed new build and refurbishment schemes and provide commentary and recommendations regarding design standards and specifications. You will review resident alteration requests to ensure that proposals do not enhance the risk from fire within the dwelling or the building as a whole and undertake fire safety assurance audits across the residential building stock to ensure fire safety risks are being robustly managed. Reporting to the Head of Fire & Building Safety, you will visit sites and undertake door and compartmentation surveys to specify works, audit and maintain the contents of secure information boxes where installed in 11-18m blocks of flats, within your allocated operational area, ensure fire evacuation strategies for blocks of flats are documented and undertake emergency evacuation statements for customer who require them. The ideal candidate will: Be a member of the IFE at Graduate grade (or higher). Hold a Level 4 qualification in fire safety management, risk assessment or engineering. (Those with a Level 3 qualification but hold Associate membership or full member status, with relevant experience in a similar role will also be considered). Hold a fire door inspection and passive fire inspector qualification (training will be provided) Have demonstrable experience of working within a social housing organisation in a similar role. Be able to demonstrate detailed knowledge regarding fire safety statutory instruments, British Standards and Sector guidance. Be able to demonstrate an understanding of building pathology. Understand The Building Safety Act and Social Housing Act. Understand JCT and other contract forms. Have experience of carrying out site inspection and audits to monitor change and ensure the quality of delivery. Be able to communicate effectively at all levels and produce coherent, written documentation. Be able to translate technical content for non-technical stakeholders in an informative and engaging way. Be able to work effectively in partnership with multi-disciplinary teams and external stakeholders. Be able to monitor and coordinate key programmes of work. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ?
Sep 01, 2025
Full time
Home based, covering the Central Region (Coventry, Northampton, Hereford & Worcester) Permanent, Full Time Stonewater are seeking a Fire Safety Officer (known internally as Fire Safety Business Partner) someone to provide technical advice and assurance regarding the fire safety of our residential and commercial properties. As our Fire Safety Officer, you will undertake desk top reviews of proposed new build and refurbishment schemes and provide commentary and recommendations regarding design standards and specifications. You will review resident alteration requests to ensure that proposals do not enhance the risk from fire within the dwelling or the building as a whole and undertake fire safety assurance audits across the residential building stock to ensure fire safety risks are being robustly managed. Reporting to the Head of Fire & Building Safety, you will visit sites and undertake door and compartmentation surveys to specify works, audit and maintain the contents of secure information boxes where installed in 11-18m blocks of flats, within your allocated operational area, ensure fire evacuation strategies for blocks of flats are documented and undertake emergency evacuation statements for customer who require them. The ideal candidate will: Be a member of the IFE at Graduate grade (or higher). Hold a Level 4 qualification in fire safety management, risk assessment or engineering. (Those with a Level 3 qualification but hold Associate membership or full member status, with relevant experience in a similar role will also be considered). Hold a fire door inspection and passive fire inspector qualification (training will be provided) Have demonstrable experience of working within a social housing organisation in a similar role. Be able to demonstrate detailed knowledge regarding fire safety statutory instruments, British Standards and Sector guidance. Be able to demonstrate an understanding of building pathology. Understand The Building Safety Act and Social Housing Act. Understand JCT and other contract forms. Have experience of carrying out site inspection and audits to monitor change and ensure the quality of delivery. Be able to communicate effectively at all levels and produce coherent, written documentation. Be able to translate technical content for non-technical stakeholders in an informative and engaging way. Be able to work effectively in partnership with multi-disciplinary teams and external stakeholders. Be able to monitor and coordinate key programmes of work. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to ?
