End date Tuesday 02 September 2025 Salary range £76,194 - £89,640 We support flexible working Learn more about flexible working. Agile Working Options Job Share; Flexibility in when hours are worked; Hybrid Working Job description JOB TITLE: Senior Customer Journey Manager SALARY: £76,194 - £95,000 LOCATION: Edinburgh HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in our Edinburgh office About this opportunity We're looking to recruit a Senior Customer Journey Manager to work in our Digital Finance Lab. Our Lab sits in the Payment Services Platform (PSP), where our mission is to provide compliant and efficient payments capabilities for the Group and drive innovation to enable customers to move money confidently, quickly, and securely. The Lab will focus on bringing real value to the Group by exploring new and emerging opportunities in the Digital Assets and Payments sector. Keen on Crypto? Interested in DLT technology and blockchains? This is the Lab for you. The team works closely with industry groups and regulators to help Britain prosper while protecting the UK, the bank, and customers. We make extensive use of agile delivery techniques to release value and sustain service. The Senior Customer Journey Manager (CJM) plays a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, you'll play a key role in making sense of this insight and factoring it into prioritisation approaches and design choices. You'll also be responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness. About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll do Customer Centricity - Promotes value of customer outcomes with team and peers and ensures work efforts achieve these. Anticipates customers' needs and uses customer input and steer to present targeted, integrated, and outcome-focused solutions and opportunities. Problem Solving - Takes action to implement the best solution, setting up and leading a team as required, and planning and directing activities from start to finish to put the solution in place. Communicates plan with all customers. Stakeholder Management - Develops and improves customer relationships to build consensus and improve delivery of change outcomes. Uses experience to manage conflicting priorities by facilitating discussion and resolution, persuading stakeholders to consider alternative views. What you'll need Understanding and experience of the end to end customer journey mapping to a high level of detail Strong experience working on new and emerging customer products Ability to work at a high pace of change, and be comfortable with shifting priorities Can lead and drive product Discovery work within the Lab Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey Independently leads on creating Customer Journey and process maps (e.g. Visio) Continually evaluates the effectiveness of the journey from a Customer and Business perspective A continuous improvement mentality to their journey Understands cross-functional context and can build alignment on customer journeys as needed It would be great if you also had Payment Services /processes within a financial Services environment. Experience within new product development / start-ups Encouraging collaborative, empowered teams, nurturing them to take ownership of the relevant outcomes. About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!
Sep 01, 2025
Full time
End date Tuesday 02 September 2025 Salary range £76,194 - £89,640 We support flexible working Learn more about flexible working. Agile Working Options Job Share; Flexibility in when hours are worked; Hybrid Working Job description JOB TITLE: Senior Customer Journey Manager SALARY: £76,194 - £95,000 LOCATION: Edinburgh HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in our Edinburgh office About this opportunity We're looking to recruit a Senior Customer Journey Manager to work in our Digital Finance Lab. Our Lab sits in the Payment Services Platform (PSP), where our mission is to provide compliant and efficient payments capabilities for the Group and drive innovation to enable customers to move money confidently, quickly, and securely. The Lab will focus on bringing real value to the Group by exploring new and emerging opportunities in the Digital Assets and Payments sector. Keen on Crypto? Interested in DLT technology and blockchains? This is the Lab for you. The team works closely with industry groups and regulators to help Britain prosper while protecting the UK, the bank, and customers. We make extensive use of agile delivery techniques to release value and sustain service. The Senior Customer Journey Manager (CJM) plays a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, you'll play a key role in making sense of this insight and factoring it into prioritisation approaches and design choices. You'll also be responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness. About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll do Customer Centricity - Promotes value of customer outcomes with team and peers and ensures work efforts achieve these. Anticipates customers' needs and uses customer input and steer to present targeted, integrated, and outcome-focused solutions and opportunities. Problem Solving - Takes action to implement the best solution, setting up and leading a team as required, and planning and directing activities from start to finish to put the solution in place. Communicates plan with all customers. Stakeholder Management - Develops and improves customer relationships to build consensus and improve delivery of change outcomes. Uses experience to manage conflicting priorities by facilitating discussion and resolution, persuading stakeholders to consider alternative views. What you'll need Understanding and experience of the end to end customer journey mapping to a high level of detail Strong experience working on new and emerging customer products Ability to work at a high pace of change, and be comfortable with shifting priorities Can lead and drive product Discovery work within the Lab Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey Independently leads on creating Customer Journey and process maps (e.g. Visio) Continually evaluates the effectiveness of the journey from a Customer and Business perspective A continuous improvement mentality to their journey Understands cross-functional context and can build alignment on customer journeys as needed It would be great if you also had Payment Services /processes within a financial Services environment. Experience within new product development / start-ups Encouraging collaborative, empowered teams, nurturing them to take ownership of the relevant outcomes. About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!
End date Wednesday 27 August 2025 Salary range We support flexible working Learn more about flexible working. Agile Working Options Job Share; Hybrid Working Job description JOB TITLE: Audit Manager - Data, Privacy and Responsible AI SALARY: £70,929 - £97,280 (Dependant on location) LOCATION(S): London, Edinburgh or Bristol HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our hub locations. About this Opportunity As an Audit Manager working across the Data, Privacy and Responsible AI portfolio, you will have a deep understanding of Data and AI, focusing on frameworks, tooling and practices in Lloyds Banking Group. You'll lead high-quality audits or elements of large audits in accordance with the agreed plan, with relative autonomy, harnessing an understanding of business strategy/priorities, controls, and risks to provide high quality independent assurance on the effectiveness of controls, frameworks and principles related to Data, Privacy and AI. This is a unique opportunity for individuals with a growth mindset and critical thinking to join a fast-paced Data and AI environment in one of the UK's largest digital banks and positively contribute to the overall effectiveness and efficiency of LBG's delivery of its Data & AI strategy. Day to day, you will: Contribute to the audit plan, supporting the portfolio lead by project managing individual audits on their behalf. Support control testing and identify areas of concern, articulating the potential challenge. Support senior colleagues build meaningful stakeholder relationships whilst making their own connections Proactively suggest & deliver improvements in current compliance processes by being bold. Conduct research considering multiple perspectives and brings the outside in to enable analysis of key themes and external trends. Actively role model the Group values and behaviours. Put the team first by coaching with purpose, being present with the team and openly communicating expectations. Freely share insight and timely, direct, effective feedback that contributes to the success of the delivery plan and leaves a positive, sustainable impact on the function. Why Lloyds Banking Group Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too! What you'll need: Contribute to the audit plan, supporting the portfolio lead by project managing individual audits on their behalf. Support senior colleagues build meaningful stakeholder relationships whilst making their own connections Proactively suggest and deliver improvements in current compliance processes by being bold. Support in building and developing AI solutions to drive efficiencies and innovation in audit. Conduct research considering multiple perspectives and bring the outside in to enable analysis of key themes and external trends. Put the team first by coaching with purpose, being present with the team and openly communicating expectations. Freely share insight and timely, direct, effective feedback that contributes to the success of the delivery plan and leaves a positive, sustainable impact on the function. Actively role model the Group values and behaviours. In addition, technical knowledge and experience in the following: Data Management frameworks, including Data risks and controls and understanding of Data Management tools (Cloud native or other) e.g. Collibra AI Governance Frameworks, laws and regulations (including intersection with data privacy laws and regulations) Understanding of emerging AI technologies and practices Technical skills might be demonstrated by professional qualification(s) e.g. DAMA, CDMP and/or evidence of extensive work-based experience in relevant areas. Previous financial services, audit or risk experience is beneficial. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15% • An annual performance-related bonus • Share schemes including free shares • Benefits you can adapt to your lifestyle, such as discounted shopping • 30 days' holiday, with bank holidays on top • A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!
Sep 01, 2025
Full time
End date Wednesday 27 August 2025 Salary range We support flexible working Learn more about flexible working. Agile Working Options Job Share; Hybrid Working Job description JOB TITLE: Audit Manager - Data, Privacy and Responsible AI SALARY: £70,929 - £97,280 (Dependant on location) LOCATION(S): London, Edinburgh or Bristol HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our hub locations. About this Opportunity As an Audit Manager working across the Data, Privacy and Responsible AI portfolio, you will have a deep understanding of Data and AI, focusing on frameworks, tooling and practices in Lloyds Banking Group. You'll lead high-quality audits or elements of large audits in accordance with the agreed plan, with relative autonomy, harnessing an understanding of business strategy/priorities, controls, and risks to provide high quality independent assurance on the effectiveness of controls, frameworks and principles related to Data, Privacy and AI. This is a unique opportunity for individuals with a growth mindset and critical thinking to join a fast-paced Data and AI environment in one of the UK's largest digital banks and positively contribute to the overall effectiveness and efficiency of LBG's delivery of its Data & AI strategy. Day to day, you will: Contribute to the audit plan, supporting the portfolio lead by project managing individual audits on their behalf. Support control testing and identify areas of concern, articulating the potential challenge. Support senior colleagues build meaningful stakeholder relationships whilst making their own connections Proactively suggest & deliver improvements in current compliance processes by being bold. Conduct research considering multiple perspectives and brings the outside in to enable analysis of key themes and external trends. Actively role model the Group values and behaviours. Put the team first by coaching with purpose, being present with the team and openly communicating expectations. Freely share insight and timely, direct, effective feedback that contributes to the success of the delivery plan and leaves a positive, sustainable impact on the function. Why Lloyds Banking Group Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too! What you'll need: Contribute to the audit plan, supporting the portfolio lead by project managing individual audits on their behalf. Support senior colleagues build meaningful stakeholder relationships whilst making their own connections Proactively suggest and deliver improvements in current compliance processes by being bold. Support in building and developing AI solutions to drive efficiencies and innovation in audit. Conduct research considering multiple perspectives and bring the outside in to enable analysis of key themes and external trends. Put the team first by coaching with purpose, being present with the team and openly communicating expectations. Freely share insight and timely, direct, effective feedback that contributes to the success of the delivery plan and leaves a positive, sustainable impact on the function. Actively role model the Group values and behaviours. In addition, technical knowledge and experience in the following: Data Management frameworks, including Data risks and controls and understanding of Data Management tools (Cloud native or other) e.g. Collibra AI Governance Frameworks, laws and regulations (including intersection with data privacy laws and regulations) Understanding of emerging AI technologies and practices Technical skills might be demonstrated by professional qualification(s) e.g. DAMA, CDMP and/or evidence of extensive work-based experience in relevant areas. Previous financial services, audit or risk experience is beneficial. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15% • An annual performance-related bonus • Share schemes including free shares • Benefits you can adapt to your lifestyle, such as discounted shopping • 30 days' holiday, with bank holidays on top • A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!
End date Wednesday 27 August 2025 Salary range £90,440 - £106,400 We support flexible working Learn more about flexible working. Agile Working Options Hybrid Working Job description About this opportunity We are looking for a qualified company secretary with extensive listed experience or a lawyer with significant experience as a governance professional to join the Group Secretariat. The role supports the Head of Board Governance and Operations in delivering board, committee and executive governance and meetings for Lloyds Banking Group. You'll be versatile, proactive and have outstanding writing skills and be able to work quickly to deliver accurate work. A sound understanding of the overall legal and regulatory environment in which the Group operates is required and you'll be capable of providing pragmatic advice to board members and senior executives. You'll get a unique and exciting opportunity to gain insight across Group Secretariat, establish relationships and play a key role in the delivery of first-class governance service to the board, board committees and executive committees, ensuring that they meet corporate governance, legal and regulatory requirements. What you'll be doing supporting with the end-to-end corporate governance, delivery and risk management relating to board, board committees and executive committee meetings, agendas and papers act as Secretary to standing or ad hoc board or executive committee, and provide end to end governance support to Chair and executive management support the Head of Board Governance and Operations in providing excellent core corporate governance knowledge and skills across the suite of secretariat activities support in the development, review and practical implementation of technical governance and operational processes as relevant to the delivery of board, committee and executive governance drive efficiency, innovation and continuous improvement, including through use of technology, in the delivery of governance and operations to support board, committee and executive governance working with colleagues across the wider Legal & Secretariat function to contribute to and coordinate on adhoc / special projects The role reports to the Head of Board Governance and Operations. Why Lloyds Banking Group? We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. What you'll need Qualified company secretary (ACG or equivalent) or lawyer with significant post qualification experience as a governance Professional Experience of acting as board or committee Secretary, including considerable minuting experience Detailed knowledge of the Companies Act 2006, the UKLA Listing, Disclosure and Transparency Rules and the UK Corporate Governance Code Senior Company Secretarial experience in a FTSE 100 listed company, preferably in the financial services industry Excellent interpersonal skills with ability to build good team relationships; and Confident and credible communicator About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
Sep 01, 2025
Full time
End date Wednesday 27 August 2025 Salary range £90,440 - £106,400 We support flexible working Learn more about flexible working. Agile Working Options Hybrid Working Job description About this opportunity We are looking for a qualified company secretary with extensive listed experience or a lawyer with significant experience as a governance professional to join the Group Secretariat. The role supports the Head of Board Governance and Operations in delivering board, committee and executive governance and meetings for Lloyds Banking Group. You'll be versatile, proactive and have outstanding writing skills and be able to work quickly to deliver accurate work. A sound understanding of the overall legal and regulatory environment in which the Group operates is required and you'll be capable of providing pragmatic advice to board members and senior executives. You'll get a unique and exciting opportunity to gain insight across Group Secretariat, establish relationships and play a key role in the delivery of first-class governance service to the board, board committees and executive committees, ensuring that they meet corporate governance, legal and regulatory requirements. What you'll be doing supporting with the end-to-end corporate governance, delivery and risk management relating to board, board committees and executive committee meetings, agendas and papers act as Secretary to standing or ad hoc board or executive committee, and provide end to end governance support to Chair and executive management support the Head of Board Governance and Operations in providing excellent core corporate governance knowledge and skills across the suite of secretariat activities support in the development, review and practical implementation of technical governance and operational processes as relevant to the delivery of board, committee and executive governance drive efficiency, innovation and continuous improvement, including through use of technology, in the delivery of governance and operations to support board, committee and executive governance working with colleagues across the wider Legal & Secretariat function to contribute to and coordinate on adhoc / special projects The role reports to the Head of Board Governance and Operations. Why Lloyds Banking Group? We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. What you'll need Qualified company secretary (ACG or equivalent) or lawyer with significant post qualification experience as a governance Professional Experience of acting as board or committee Secretary, including considerable minuting experience Detailed knowledge of the Companies Act 2006, the UKLA Listing, Disclosure and Transparency Rules and the UK Corporate Governance Code Senior Company Secretarial experience in a FTSE 100 listed company, preferably in the financial services industry Excellent interpersonal skills with ability to build good team relationships; and Confident and credible communicator About working for us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.