Toucanberry Tech

Sales Operations Manager (Contract) Fully Remote part time (3 days/week, flexible hours) Outside IR35 Who We Are Toucanberry Tech is a boutique software consultancy delivering high-impact solutions for global life reinsurers in Bermuda. The Opportunity As we grow, we need a proactive, experienced Sales Operations Manager to become the backbone of our commercial function. Your mission is to own the operational side of our sales and marketing efforts, building and managing the systems that ensure nothing falls through the cracks. This isn't a supporting role where you take instructions; you will be the one who organises us, freeing up the team to focus on high-value client conversations and delivery. What You'll Do Build and own our CRM system (we use Attio), having designed and implemented a pipeline management process from scratch before. Develop and execute a content distribution schedule, repurposing our insights for LinkedIn and email, tracking engagement, and managing our sales assets. Coordinate with our external business development partners and qualify inbound opportunities, ensuring our senior team engages with the best prospects. Proactively suggest process improvements, explore new tools, and find better ways to enhance our workflow and efficiency. Who You Are An experienced B2B Sales or Marketing Operations professional , ideally from a consultancy, tech, or data background (Ideally finance or reinsurance) A proactive and inquisitive self-starter. You thrive on autonomy, love figuring out new tools, and can hit the ground running with minimal hand-holding. Highly organised and professional. You understand the nuances of a high-trust, relationship-driven sales process where interactions are with senior executives. You have proven experience building a CRM/pipeline system from the ground up.