Jackson Hogg - Tech

Job Purpose We are seeking a proactive and experienced Operational Systems & Applications Specialist to ensure the smooth functioning, support, maintenance, and continuous improvement of our operational systems and software applications. You will play a vital role in maintaining system reliability, integrating new solutions, and enabling business growth through effective IT support. Scope of the Role You will be responsible for the support and development of enterprise-level operational systems and applications. This includes ensuring optimal system performance, implementing regular updates and enhancements, and aligning technology with business needs. Key Responsibilities Ensure operational systems run efficiently, with minimal downtime and optimal performance Support users in day-to-day system usage and develop solutions to enhance business processes Plan and lead IT projects including software upgrades, system integrations, and infrastructure improvements Develop and manage integrations (APIs/EDIs) between operational systems, ERP, and external partners Collaborate with internal teams and external vendors to enhance system functionality and resolve issues Lead incident response for system outages and functionality failures, keeping stakeholders informed Train users and create training materials to support effective use of systems Maintain technical documentation for systems, configurations, and change processes Conduct regular updates, patches, and backups to protect data integrity and security Undertake disaster recovery testing and support business continuity planning Ensure compliance with security and data protection standards Provide technical support and manage access controls across operational systems Key Stakeholders Internal: All system users, Business Area Managers, IT Team External: 3rd-party support teams, software vendors, account managers Essential Experience Proven experience in managing and maintaining enterprise-level operational systems and applications Strong background in database management (e.g., Microsoft SQL Server) Experience working with APIs and EDI integrations Demonstrated success collaborating with both internal stakeholders and external vendors Excellent troubleshooting skills with a customer-focused mindset Ability to manage and prioritise multiple projects to meet deadlines Willingness to travel to on-site locations when required Essential Qualifications Degree in IT, Computer Science, or a related field (or equivalent professional experience) Strong knowledge of enterprise system architecture and application design Relevant industry certifications (e.g., ITIL, Microsoft, CompTIA) are highly desirable

We are seeking a proactive and highly skilled Microsoft Enterprise IT Administrator with deep expertise in Microsoft enterprise environments to lead the management, maintenance, and continuous improvement of our IT systems. You'll be pivotal in ensuring our Microsoft infrastructure is secure, efficient, available, and aligned with business objectives. This is a fantastic opportunity for a Microsoft-focused IT professional to join a dynamic team and play a key role in shaping the digital backbone of our organisation. Key Responsibilities: Manage and maintain both on-premises Active Directory and Azure AD , including identity management, group policies, and secure configurations. Oversee administration and optimisation of the Office 365 suite (Exchange Online, SharePoint, Teams, OneDrive). Monitor and maintain Windows Server environments, including virtualisation and file services. Implement and manage robust security protocols using MFA, RBAC, Conditional Access, and Microsoft Entra. Utilise Intune for mobile device and application management (MDM/MAM). Ensure timely deployment of patches, updates , and system recovery protocols. Drive cloud migration and hybrid integration projects. Provide expert-level technical support and conduct training sessions for end-users. Maintain and monitor backup, disaster recovery, and compliance processes (GDPR, ISO, etc.). Collaborate across IT and business units to implement and improve Microsoft-driven technology solutions. Essential Experience: Proven expertise in Microsoft Azure , Microsoft 365 , Windows Server , Active Directory , Entra . Hands-on experience with Microsoft Intune , Group Policy , DNS , DHCP , and hybrid cloud environments. Strong background in Exchange Online , SharePoint , Teams , and system migrations. Demonstrated knowledge of Microsoft-based cybersecurity principles and tools. Excellent troubleshooting skills for complex infrastructure and service-related issues. Effective communicator with ability to interact across all levels of technical and non-technical users. Essential Qualifications: Microsoft Certifications (preferred): Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert Why Join Us? Be at the forefront of cutting-edge Microsoft technologies Work in a supportive, collaborative, and forward-thinking environment Influence major IT initiatives and shape the future of our digital infrastructure Opportunities for continued professional development and certification

We are looking for a highly organised and proactive Change & Project Coordinator to join our Project Management Office (PMO) . This pivotal role is responsible for overseeing the end-to-end management of change requests, ensuring smooth transitions from change assessment to project delivery, and providing operational support to Project Managers across a variety of initiatives. Acting as a bridge between change governance and project execution, you will ensure that all submitted change requests are robust, actionable, and properly transitioned into projects when required. You will manage approval processes, support project resourcing and scheduling, monitor risks, and contribute to continuous improvement through post-project evaluation and reporting. Your work will play a key role in maintaining operational efficiency, risk mitigation, and organisational responsiveness to change. Key Responsibilities Change Governance and Lifecycle Management Change Advisory Board (CAB) Facilitation Change-to-Project Transition Project Manager Workload Oversight Pipeline Management and Project Readiness Risk Coordination and Escalation Operational Support for Project Managers Project Completion and QA Feedback Loop Reporting and Record Management Process Development and Continuous Improvement Required Skills & Experience Change Management : Strong understanding of formal change management practices, lifecycle models, and control frameworks. Familiarity with CAB structures is essential. Project Coordination : Demonstrable experience supporting or coordinating project activity within a PMO or delivery team setting. Tool Proficiency : Experience using project and change tracking systems - familiarity with Microsoft DevOps Boards is highly desirable. Data Analysis & Reporting : Ability to analyse workload data, compile KPIs, and produce professional-quality dashboards and progress reports. Risk Management : Knowledge of standard risk identification and escalation techniques used within tech/digital environments. Organisation & Time Management : Highly organised with proven ability to balance competing demands across simultaneous workstreams. Communication : Skilled in written and verbal communication, capable of working with technical and non-technical stakeholders. Process-Oriented : A mindset for structure, accuracy, and process adherence, with a willingness to improve and refine. Framework Knowledge : Familiarity with Agile methodologies , Waterfall , and ITIL service management is beneficial. Preferred Qualifications ITIL Foundation Certification Certified Change Management Professional (CCMP) or equivalent PRINCE2 , PMP , or equivalent project management qualification Bachelor's degree in Information Technology , Business , or a related field