British Heart Foundation Retail

Are you passionate about creating impactful learning experiences? Join our dynamic Learning & Development team at the British Heart Foundation, where you will play a crucial role in providing exceptional and impactful training within our Customer Service and Customer Operations teams. This hands-on role involves designing and delivering engaging training programmes that foster a culture of continuous learning. As a Learning & Development Specialist, you will work with the wider Talent & OD team and Customer Service Centre (CSC) stakeholders on the complete training cycle for colleagues within our CSC. This will include identifying training needs, delivering training and evaluating the effectiveness. You ll ensure that our training programmes align with the British Heart Foundation's priorities and deliver tangible results.