REFUGE

Job Title: Service Manager Location: Derby City Salary: £40,627.32 per annum Contract type: Permanent, Full Time Hours: 37.5 hours per week. As part of this role, you will be required to work from site and participate in an out-of-hours on call rota This is an opportunity to join Refuge as a Service Manager to lead on the delivery of high-quality services to the women and their children living in our refuges and survivors of domestic abuse supported by our community outreach service. We are recruiting for Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes. Our service provision in Derby includes culturally specific service for South Asian women as well as a specialist multiple disadvantage support worker who support survivors facing enhanced needs. The post holder will provide line management and support to the accommodation based and the outreach service staff. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. You will also ensure that all service users in refuges and the outreach service always receive a high-quality support service in line with Refuge s policies and procedures. The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors. Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting. In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors. You will have knowledge of relevant criminal and civil law legislation, as well as Housing and Health and Safety legislation. As member of the management team, you will be required to participate in an out-of-hours on call management service. The service manager will be responsible for ensuring that contractual and other funding requirements are met fully, this includes ensuring that the services operate within the allocated budget and that Refuge s high-quality standards are maintained. The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team. The job involves working closely with staff that support survivors and their children who are experiencing domestic abuse and other gender-based violence. Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing Date: 09:00am 5 September 2025 Interview Date: 17 and 18 September 2025

Job Title: Housing Support Worker Location: Warwickshire, Dispersed Accommodation (mainly based in South Warwickshire) Salary: £25,857.12 per annum Contract type: Full Time, Permanent Hours: 37.5 hours per week. As part of this role, you will be required to participate in an out-of-hours on call rota. This is an opportunity to join Refuge as a Housing Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire. You will be joining the Warwickshire Dispersed Safe Accommodation service. This service will provide emergency safe accommodation across Warwickshire with high-quality domestic abuse support, by-and-for services for survivors of domestic abuse and their children. Housing Support Workers will work closely with the Floating Support Workers and Child Support Workers (who provide the personal support to survivors of domestic abuse and their children) to ensure that the emergency accommodation and support meets the whole range of survivors needs. The post holder will be responsible for the Health and Safety and maintenance of emergency safe accommodation units in multiple 1 3-bedroom properties across Warwickshire. This will include the practical set up and maintenance of home furnishings and utilities in each property and the management of the cleaning and replacements required between each use of the accommodation unit. The post holder will provide support to survivors fleeing domestic abuse around accessing housing benefit for the dispersed accommodation and support survivors with exploring and accessing move on accommodation. The Housing Support Worker (HSW) will be responsible for ensuring that the properties will maintain Refuge s accommodation standards and comply with all Health and Safety legislation and requirements. As part of this role, you will be required to participate in an out-of-hours on call rota. This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing Date: 09:00am 26 September 2025 Interview Date: 9 October 2025