MSX International Limited

Role Purpose Acting as a focal point for warranty support activities throughout the European region. The role provides pro-active customer support to the European warranty functions at both market and Dealer level. Role Scope Working in an experienced Warranty team in an open plan office. Front line support for factories and responsible markets. Implement new and improve existing initiatives within the Pan-E warranty functions. Support ongoing improvements within warranty operations for policy change activities. Monthly warranty data analysis and internal reporting of warranty performance. Business support for European warranty operations. Day to day support of incoming enquiries across the region for warranty enquiries. Set up of import vehicles to warranty system to allow claim handling. Month end invoice processing between factories & Head Office. Support creation of Draft bulletins or changes to policy manual. Liaise with MSXI UK Programme Manager to propose improvements/best practice where appropriate. Liaise with Branch personnel at all levels. Liaise with all relevant parties and highlight to management areas for concern, opportunities to develop the processes and further reduce excess warranty costs. Experience Experience working within a Warranty role. Dealer Franchise or OEM warranty background with demonstrable warranty operations experience would be an advantage. Customer experience would be judged a significant advantage. Knowledge Understanding of Automotive Aftersales business operations. Understanding of the warranty concept and process. Skills Strong analytical and problem-solving skills. Work to tight time schedules, producing and maintaining a high level of quality. PC literate - Ability to generate reports using differing software packages. High attention to detail and ability to work to set processes. Outstanding communications skills. Attributes Flexible approach to work and self-sufficient. A genuine interest in working with people from a variety of organisations and cultures. Working Pattern and Location Permanent role Mon Fri (40 hours a week) Hybrid (3 days in the office, 2 days from home) Office based in Bracknell (Berks) Package Salary up to £35,000 25 days annual leave entitlement + bank holidays Company contributory pension plan Cashback healthcare scheme Life Assurance Car Salary Exchange Scheme You can learn more about MSX International on our website: MSX International