Ricoh

Global Contracts and Billing Administrator Change your job, change your workplace, change your future At Ricoh , we empower digital workplaces using innovative technologies and services that enable individuals to work smarter. As part of our ongoing commitment to excellence, accuracy, and customer satisfaction, we are looking for a Global Contracts and Billing Administrator to join our growing team, based out of our Northampton office on a hybrid working model. This role offers the opportunity to work across 20 Ricoh Operating Companies in EMEA , supporting some of our largest global customers with accurate, consistent, and timely billing and contract administration. What you will be doing Managing and administering global customer contracts to ensure correct and consistent billing Coordinating closely with local Operating Companies (OpCos) and Ricoh Shared Services to ensure invoices are accurate and delivered on time Working with the Global Services central team to align billing processes with service delivery standards Acting as a central point of contact for internal teams and external customers, resolving billing and contract queries efficiently Promoting the use of standard billing practices and minimising bespoke, manual processes Supporting continuous improvement initiatives and identifying areas to optimise processes and increase accuracy Providing dedicated billing support for strategic, high-value accounts in a high-volume, deadline-driven environment Assisting with ongoing projects and supporting the team leader in achieving departmental KPIs and service targets You will ideally have Experience in billing, contract administration, or customer finance roles Strong organisational and prioritisation skills, with excellent attention to detail Must be Proficient in Microsoft Excel and other MS Office tools Excellent communication skills in English (written and verbal) Proven ability to handle customer queries and complaints professionally Ability to work collaboratively across multiple departments and international teams Comfortable working under pressure in a fast-paced environment with tight deadlines Previous experience working within a shared service or multinational organisation Proficiency in additional European languages (French, German, or Spanish), desirable Familiarity with ERP or contract management systems and automated billing tools, desired In return for your commitment, you can expect • A competitive salary package • Industry leading benefits Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation. This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience. Ready to make that change? Apply now for a confidential conversation with our Recruitment Team. We are an equal opportunities employer At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That s how we live the Ricoh Way. For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Site Specialist Print & Scanning Located: Pitstone, Buckinghamshire Package: Competitive salary, pension, benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive print and scanning service to the customer, to meet agreed SLA s and customer satisfaction Accurately capture and record data in line with client expectations Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology. We are an equal opportunities employer You will ideally have IT literate Team oriented pro-active, open minded team player Good organisational skills with an attention to detail Excellent communication skills, both verbal and in writing Excellent customer service skills Ability to demonstrate commitment and flexibility at all times We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh.