Application Support Lead (SFIA 5) Location: Remote Working (UK-based) Contract Length: 6 months Day Rate: c£450 per day (Outside IR35) The Opportunity: We are working in partnership with a leading consultancy to support a leading UK government client for an experienced Application Support Lead at SFIA Level 5. This is an excellent opportunity for an individual with strong application support and service management expertise to play a key role in ensuring stability, efficiency and continuous improvement of a critical national system that directly contributes to protecting the public health here in the UK. Skills and Experience: Proven track record in application support leadership at scale, ideally in the public sector (for a government agency) or across complex environments designed for the healthcare sector. Strong knowledge of ITIL or other service management frameworks, with a focus on best practice. Ability to define and implement support strategies, processes and performance metrics. Skilled in stakeholder management, with excellent communication skills and the ability to provide visibility to users regarding issue progress and resolution. Experience setting up monitoring and reporting mechanisms to drive continual service improvement. Role and Responsibilities: Oversee and improve delivery performance levels for the Case and Incident Management System (CIMS) product. Responsible for performance improvement, process design and CI/CD monitoring Review and enhance application support processes, driving faster resolution of prioritised tickets and improved communication with end-users. Define, document, and establish a stable maintenance schedule for the system. Align support processes to best practice service management frameworks. Introduce effective monitoring and feedback mechanisms to assess performance and implement continual improvements. NB: Candidates must be eligible for BPSS security clearance which will processed following successful interviews (5-7 days). Please contact Edward here at ISR Recruitment to learn more about our client and how they are leading the way in developing the next-generation of technical solutions through innovation and transformational technology? ?
Sep 02, 2025
Contractor
Application Support Lead (SFIA 5) Location: Remote Working (UK-based) Contract Length: 6 months Day Rate: c£450 per day (Outside IR35) The Opportunity: We are working in partnership with a leading consultancy to support a leading UK government client for an experienced Application Support Lead at SFIA Level 5. This is an excellent opportunity for an individual with strong application support and service management expertise to play a key role in ensuring stability, efficiency and continuous improvement of a critical national system that directly contributes to protecting the public health here in the UK. Skills and Experience: Proven track record in application support leadership at scale, ideally in the public sector (for a government agency) or across complex environments designed for the healthcare sector. Strong knowledge of ITIL or other service management frameworks, with a focus on best practice. Ability to define and implement support strategies, processes and performance metrics. Skilled in stakeholder management, with excellent communication skills and the ability to provide visibility to users regarding issue progress and resolution. Experience setting up monitoring and reporting mechanisms to drive continual service improvement. Role and Responsibilities: Oversee and improve delivery performance levels for the Case and Incident Management System (CIMS) product. Responsible for performance improvement, process design and CI/CD monitoring Review and enhance application support processes, driving faster resolution of prioritised tickets and improved communication with end-users. Define, document, and establish a stable maintenance schedule for the system. Align support processes to best practice service management frameworks. Introduce effective monitoring and feedback mechanisms to assess performance and implement continual improvements. NB: Candidates must be eligible for BPSS security clearance which will processed following successful interviews (5-7 days). Please contact Edward here at ISR Recruitment to learn more about our client and how they are leading the way in developing the next-generation of technical solutions through innovation and transformational technology? ?
Technical Support Engineer (NOC) Redhill, Surrey (24/7 shift rota role) Must be eligible for SC Clearance Up to c 32,000 per year + 3.5K (Shift-Allowance) 25 days holiday plus bank holidays, Bonus, Pension, Life Insurance, Private Medical Insurance, etc. Skills and Experience: Possess a keen commercial awareness with ability to work on own initiative and unsupervised. To be a key element of Technical Support as part of a global team. Assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year Ability and willingness to continuously learn and support new systems and services Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work Excellent customer service skills and ability to interact with customers both on the phone and in meetings Customer service / Network operations / Technical engineering experience Previous experience working with the MOD is desirable Inmarsat and/or VSAT operational, service or technical experience In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable The Opportunity: My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts. In this role you will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment and you will also be covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and our customers. Please call and speak to John here at ISR to learn more about our exciting client based in Surrey and their ongoing growth plans
Sep 01, 2025
Full time
Technical Support Engineer (NOC) Redhill, Surrey (24/7 shift rota role) Must be eligible for SC Clearance Up to c 32,000 per year + 3.5K (Shift-Allowance) 25 days holiday plus bank holidays, Bonus, Pension, Life Insurance, Private Medical Insurance, etc. Skills and Experience: Possess a keen commercial awareness with ability to work on own initiative and unsupervised. To be a key element of Technical Support as part of a global team. Assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year Ability and willingness to continuously learn and support new systems and services Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work Excellent customer service skills and ability to interact with customers both on the phone and in meetings Customer service / Network operations / Technical engineering experience Previous experience working with the MOD is desirable Inmarsat and/or VSAT operational, service or technical experience In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable The Opportunity: My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts. In this role you will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment and you will also be covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and our customers. Please call and speak to John here at ISR to learn more about our exciting client based in Surrey and their ongoing growth plans
Field Service Engineer (Robotics/Automation) Home Based in the East Anglia and surrounding areas (Cambridgeshire) 50,000 to 60,000 per year Plus a great company benefits package and excellent training opportunities The Opportunity: Our client is looking for a field engineer to maintain a range of robotic automation systems at life science and pharmaceutical client sites across the UK, with a major focus on the East Anglia and surround areas. This will involve electromechanical fault finding and repair as well as network troubleshooting, acting as the main point of contact for technical support and you should expect to travel ensuring high levels of client satisfaction This role would suit a client facing individual with experience working on conveyor system, industrial automation, robotics systems, laboratory/medical automation, packaging/food/material handling systems, etc. Skills and Experience: Previous experience working in an electromechanical maintenance engineer role Experience working with complex automation systems Networking knowledge (TCP/IP, Routing, etc.) HVAC/cooling/environmental experience would be beneficial Highly organised and able to manage multiple tasks Proficient in problem-solving and decision-making Full drivers licence and wiliness to travel in the UK and internationally Role and Responsibilities: Diagnose mechanical, electrical, and software issues; carry out on-site or remote repairs with minimal downtime Deploy and calibrate robotic systems at customer sites Perform reactive and scheduled maintenance visits in accordance with service agreement Providing guidance for customers/clients who have issues or breakdowns of company equipment Maintain accurate records of service visits, including parts used, time spent, and resolution status. Please contact James here at ISR to talk more about this brand new opportunity working for a genuine leader in their market or for a general discussion about the Life Sciences and Pharmaceutical sectors
Sep 01, 2025
Full time
Field Service Engineer (Robotics/Automation) Home Based in the East Anglia and surrounding areas (Cambridgeshire) 50,000 to 60,000 per year Plus a great company benefits package and excellent training opportunities The Opportunity: Our client is looking for a field engineer to maintain a range of robotic automation systems at life science and pharmaceutical client sites across the UK, with a major focus on the East Anglia and surround areas. This will involve electromechanical fault finding and repair as well as network troubleshooting, acting as the main point of contact for technical support and you should expect to travel ensuring high levels of client satisfaction This role would suit a client facing individual with experience working on conveyor system, industrial automation, robotics systems, laboratory/medical automation, packaging/food/material handling systems, etc. Skills and Experience: Previous experience working in an electromechanical maintenance engineer role Experience working with complex automation systems Networking knowledge (TCP/IP, Routing, etc.) HVAC/cooling/environmental experience would be beneficial Highly organised and able to manage multiple tasks Proficient in problem-solving and decision-making Full drivers licence and wiliness to travel in the UK and internationally Role and Responsibilities: Diagnose mechanical, electrical, and software issues; carry out on-site or remote repairs with minimal downtime Deploy and calibrate robotic systems at customer sites Perform reactive and scheduled maintenance visits in accordance with service agreement Providing guidance for customers/clients who have issues or breakdowns of company equipment Maintain accurate records of service visits, including parts used, time spent, and resolution status. Please contact James here at ISR to talk more about this brand new opportunity working for a genuine leader in their market or for a general discussion about the Life Sciences and Pharmaceutical sectors
