Alexander Fisher Recruitment

Technical Support Manager - Drainage Industry Location: West Essex Salary: £50,000 - £57,200 Hours: Monday - Friday, 08:00 - 17:00 Have you built a career in commercial and domestic drainage but no longer want to be out on the road every day? Would you like to put your technical knowledge to use in a management role that allows you to support other engineers while enjoying set office hours? If so, this could be the perfect next step for you. Our client, a well-established plumbing and drainage company specialising in the commercial sector, is looking for a Technical Support Manager to join their growing team. This is an exciting opportunity for a skilled and experienced drainage professional who wants to use their expertise to guide and support a large team of engineers from a predominantly office-based role. Key Responsibilities Manage and provide technical guidance to a team of 40+ drainage engineers Conduct staff reviews, disciplinaries and interviews in collaboration with HR Provide hands-on technical support for complex or problem jobs Work closely with the operations team to resolve technical queries Oversee and support the help desk to ensure smooth operations Attend client meetings when required to provide expertise and reassurance Handle technical queries and complaints related to reactive works Ensure health & safety standards are maintained across all works Deliver training and mentoring for engineers to enhance skills and knowledge Skills & Experience Required Minimum 5 years' experience in the drainage industry Proven track record in managing and supporting engineering teams Strong technical expertise in drainage Plumbing knowledge (advantageous) Experience overseeing large projects and training others Excellent problem-solving and communication skills Strong knowledge of health & safety regulations Proficient in Microsoft Office (particularly Excel) Personal Attributes Positive and professional attitude Team player with strong leadership skills Self-motivated and well organised Attention to detail with a high level of accuracy Strong written, verbal and presentation skills Ability to maintain confidentiality at all times What's on Offer Competitive salary (£50,000 - £57,200) Permanent full-time position with excellent career prospects 20 days annual leave + 8 bank holidays Company pension scheme Company phone, laptop On-site parking Supportive team environment and long-term career opportunity This role is office-based making it ideal for someone who wants to use their technical knowledge in a leadership role while stepping away from full-time site work.