Parkside Office Professional

Our client based in Staines is looking for a OFR Operations Agent - Rates & TariffYou'll use your talents to create innovative solutions and shape the future across our business. Key activities: Set up and maintenance Client (Sell) rates and Carrier (buy) rates in Cargowise1 ensuring accuracy and compliance with company standards. Collaborate with Operations teams to troubleshoot auto-rating issues and address queries related to locally maintained tariffs. Regularly review expiring rates and proactively follow up with Rate Owners for updated Rate Sheets to ensure competitive pricing. Engage with the Ocean Commercial Centre regarding UK-controlled business, fostering strong relationships for efficient operations. Work closely with Key Account Managers and Implementation Teams, both in the UK and overseas, to support seamless service delivery. Assist with various tasks, including Import Port Health Charges and compiling Containers on Quay reports from Carriers as needed. Contribute to the UK OFR Product team in achieving KPI targets related to station metrics, driving operational excellence. Skills, Experience & Qualifications: Proven knowledge and experience in using Cargowise1 effectively in a logistics or shipping environment. Strong understanding of ocean tariffs and market dynamics to inform pricing strategies. Process-driven with a methodical approach, demonstrating a keen eye for detail in all tasks. Excellent verbal and written communication skills, facilitating clear and effective interactions with internal and external stakeholders. Strong administrative capabilities, including advanced MS Excel skills for data management and reporting. A proactive mindset that supports a culture of continuous improvement, seeking ways to enhance processes and efficiency.

Technical Support Engineer - Automation Location: Staines, Surrey Contract: 12 months, full-time (40 hours per week) We are seeking a Technical Support Engineer - Automation to join a dynamic technology team delivering cutting-edge IT service management solutions. In this role, you'll be working with cloud technologies, complex technical environments, and collaborating across teams to ensure customers receive top-tier support. What you'll be doing: Providing technical support to users and administrators of a leading IT service management platform. Contributing to best practices for delivering exceptional support services. Troubleshooting and resolving challenging technical issues with minimal supervision. Acting as a customer advocate, prioritising and managing incidents and escalations. Working closely with operations and engineering teams to develop and improve tools and processes for faster issue resolution. What we're looking for: Strong troubleshooting and root cause isolation skills. Understanding of user permission levels, domain configuration, group policy objects, and SUDO policies in UNIX/Windows. Knowledge of networking protocols such as HTTP, TCP, FTP/SFTP, SOAP, and REST. Experience with troubleshooting tools (e.g., Wireshark, Traceroute). Proficiency in object-oriented programming (Java preferred). Ability to analyse log files and apply standard debugging concepts. Familiarity with incident management, knowledgebase usage, defect management, and escalation processes. Excellent written and verbal communication skills. Why join? This role offers the opportunity to work at the forefront of enterprise technology, gain exposure to a variety of systems, and collaborate with talented teams in a supportive, fast-paced environment. Also recruiting for below jobs: Customer Support Technical Engineer - Platform Technologies Technical Support Engineer IC2 Technical Support Engineer - Integration Please apply now if you have the relevant experience for anyone of these positions and we will be in touch if you are suitable!