QA

Employer description: Since 2008, Smart IT has been a trusted provider of innovative and reliable ICT solutions. We are more than just an IT support company - we are a technology partner dedicated to helping businesses thrive in an ever-evolving digital world. Our mission is to deliver cutting-edge technology, expert support, and proactive solutions tailored to each client's needs. With a customer-centric approach, we empower businesses across the UK to work smarter, safer, and more efficiently. Overview: As an IT Helpdesk Support Apprentice at Smart IT, you'll play a key role in supporting our clients' IT infrastructure and applications. This role will expose you to a wide variety of technologies, from networking and hardware to cloud applications, giving you a solid understanding of how our customers operate and the critical role technology plays in their business success. Working as part of a collaborative and skilled team, you'll contribute to delivering exceptional IT support while also identifying opportunities to improve our processes and services. You'll receive hands-on training, mentoring, and support, enabling you to develop both your technical expertise and your customer service skills. You will work towards industry-recognised IT qualifications as part of your apprenticeship, alongside gaining valuable on-the-job experience. This is an excellent opportunity to build a strong foundation for a career in IT support. Responsibilities: Resolving queries - Respond promptly to customer enquiries via phone, email, or helpdesk ticketing system. Problem solving - Diagnose and troubleshoot technical issues, using a logical and methodical approach to reach solutions. Providing technical assistance - Support end-users with day-to-day IT challenges, including software, hardware, and network queries. Maintaining ICT equipment - Perform routine checks and maintenance on computers, printers, networking devices, and other IT assets. Installing and configuring hardware - Set up desktops, laptops, peripherals, and associated software for new and existing users. Resolving faults - Investigate and fix issues such as connectivity problems, application errors, and hardware malfunctions. Upgrading or replacing equipment - Assist with rolling out upgrades, replacing outdated hardware, and ensuring systems remain secure and efficient. Documentation - Accurately record support requests, solutions, and asset information to maintain up-to-date records. Desired skills: Strong communication skills - able to explain technical issues in a clear and friendly manner. Good IT knowledge - a basic understanding of computer systems, hardware, and software. Logical thinking and strong problem-solving skills. Ability to work well both independently and as part of a team. A proactive and customer-focused approach. Willingness to learn and adapt to new technologies. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 9am - 5.30pm. Benefits: Hands-on experience with a variety of technologies. Supportive, friendly team environment. Opportunities to develop both technical and professional skills. Clear progression pathways within the company. Future prospects: Upon successful completion of the apprenticeship, you may have the opportunity to secure a full-time position with Smart IT as a First Line or Second Line Engineer. This comes with a competitive salary, further training opportunities, and excellent career progression prospects. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

Kickstart your tech career with Brightskye! Are you the go-to tech genius among your friends and family? Do you get a thrill from solving problems and making things just work? Brightskye is looking for someone just like YOU to join our team as an IT Support Apprentice! Two positions are available, with an immediate start! Why Brightskye? At Brightskye, we're passionate about using technology to power innovation and make a real difference for our clients. As part of our team, you'll be working in a fast-paced, friendly environment where curiosity is encouraged, questions are welcome, and support is always available. What you'll be doing: Acting as the first point of contact for customers for IT issues - from forgotten password to printer meltdowns to connectivity issues! Speaking with customers over the phone or email. Helping set-up and configure hardware and software. Learning to perform IT tasks such as imaging laptops, cabling desks and setting up IT equipment. Monitoring customers' servers, internet connections and back-up systems. Learning the ropes from our expert IT team and completing your apprenticeship training with QA Ltd. What we're looking for: A keen interest in IT and a love for solving problems. Great communication skills and a positive can-do attitude. An appetite for technology advancements. Salary: £16,000 - £17,000 per annum. Working week: 35 hours a week, Monday to Friday, 9am - 5pm What you'll get: A nationally recognised Modern Apprenticeship. Real hands-on experience with the latest tech. A personal mentor and a friendly team to back you up. 31 days of annual leave. Employee pension. Future prospects: 90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

About Exposure Analytics: As the market leader in experiential analytics for events, we offer award-winning high-tech solutions that help major global brands and agencies maximize their business performance. We've measured over 8000 events, providing our clients with deep insights and accurate data to improve their return on marketing investment through our unique platform and product offering. Overview: As a Software Developer Apprentice, you will help develop and maintain our web applications and APIs, working on both the front-end and back-end. You'll collaborate with the engineering team to implement new features, improve performance, and solve real-world problems that impact global events. In this role, you'll contribute to the development of our core platform, working alongside experienced engineers to build scalable, high-performance web applications. You'll have the opportunity to grow your skills, gain hands-on experience with modern development tools, and work with cloud-based infrastructure on AWS. This role is ideal for someone who is passionate about learning, eager to take on new challenges, and excited to grow as a developer in a supportive and fast-paced environment. Responsibilities: Develop and maintain features in our Ruby on Rails platform under the guidance of senior developers. Work on front-end improvements, ensuring a smooth user experience. Collaborate with the team to debug issues and optimize application performance. Learn and apply best practices in software development, security, and cloud infrastructure. Assist in managing AWS infrastructure, deployments, and cloud-based operations. Write clean, maintainable, and efficient code, following industry standards. Participate in code reviews, learning from experienced engineers while contributing your own insights. This role is a fantastic opportunity to gain hands-on experience, learn from industry experts, and develop your skills in a high-impact, cutting-edge technology environment. Required skills: Knowledge of computer science. Basic understanding of JavaScript, HTML, and CSS. A strong willingness to learn and adapt to new technologies and best practices. Ability to troubleshoot and debug basic issues in web applications. Strong communication skills and a team-oriented mindset. Additionally, the following experience would be beneficial: Some experience with Ruby on Rails (personal projects, bootcamps, internships, or professional experience). Familiarity with relational databases such as PostgreSQL or MySQL. Exposure to version control systems (Git, GitHub, or GitLab). An interest in IOT and edge technologies . Entry requirements: The learner must have completed a Level 3 Software Development Apprenticeship with QA or have an equivalent qualification with another training provider OR an A-level in Science, Technology, Engineering or Mathematics (STEM) subject and a successful completion of our aptitude test OR a BTEC Diploma in IT and a successful completion of our aptitude test OR 2 years' experience in a relevant role and successful completion of our aptitude test You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 9am - 5pm. Benefits: Pension. Flexible working conditions. You will be remunerated for weekend working as and when you are occasionally asked to work on a weekend. You will be given a MacBook upon starting. Friendly and sociable colleagues. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

Employer description: We are Epilepsy Society. The UK's only charity transforming the lives of people with epilepsy through world-leading research, advocacy and care. Overview: To ensure the delivery of a high quality, reliable support function to all employees throughout the Society via the helpdesk. Responsibilities: Document all IT issues highlighted to you and log all communication regarding the support request and resolution in our helpdesk system. Assist staff to overcome any difficulties they may be experiencing (e.g. printer failure, poor PC performance, telephone disconnections etc.). Provide a professional, reliable and communicative service to all departments at the Society, ensuring a timely response, the appropriate prioritisation of calls and a suitable resolution. Escalate any issues or problems that need attention to the relevant support agent. If a serious issue occurs, inform the Head of IT. Perform regular checks on all Comms room based equipment to ensure it is in an acceptable working order. Log any issues found within the IT helpdesk and manage their resolution. Administer critical background admin applications. Desirable skills: A desire for a career in IT. A keen interest in technology. Experience with the Windows operating systems. Experience with Microsoft office products (specifically Word and Excel). Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week. Benefits: Free onsite parking. Group pension. Life insurance value 2x annual salary. Generous annual leave. Onsite coffee shop. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

Employer description: Midland Aerospace offers a wide range of manufacturing and supply-chain solutions and have an outstanding reputation for quality, cost and delivery. Overview: The IT Support Apprentice plays a key role in supporting the day-to-day IT operations of the business. Working closely with the IT Manager and external managed service providers (MSPs), this role provides technical assistance to internal users across a wide range of systems, hardware, software, and network infrastructure. This is a hands-on position suitable for both entry-level and experienced technicians. It offers exposure to a broad spectrum of IT and cybersecurity technologies, including MS Azure, Intune & Office 365, as well as specialised systems used in manufacturing environments. A willingness to learn and adapt is essential, with opportunities to develop networking and project management skills over time. Responsibilities: Respond to internal support requests via ticketing system, email, phone, or in person. Diagnose and resolve issues related to hardware, software, and networking. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage user accounts, including password resets and access permissions. Maintain accurate records of IT assets and software licenses. Assist with employee onboarding and offboarding, including device setup and access provisioning. Document technical issues and resolutions in the IT knowledge base; contribute to guides and SOPs. Escalate complex issues to senior staff or external vendors when necessary. Ensure adherence to IT policies, procedures, and security standards. Desirable skills: Strong problem-solving and communication skills. Ability to work independently and as part of a team. Willingness to learn new technologies and take on challenges. Basic understanding of networking concepts (with training and development provided). Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 9am - 5pm. Benefits: Pension. Free parking. Team events. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

The Scottish Fire and Rescue Service (SFRS) is the largest fire and rescue service in the UK and the fourth largest in the world. Our Firefighters are at the heart of our communities and work in what can be unpredictable, but most certainly an exciting and rewarding role. Our frontline is supported by a hardworking team of non-uniformed staff, from accountants and ICT specialists to cooks and technicians, without whom we could not function. Overview: We are looking for a Cyber Security Apprentice and the aim of this role is to contribute to the provision of Cyber assurance within Scottish Fire and Rescue Service (SFRS). Working closely with the DaTS Technical Strategy Team to ensure the confidentiality, integrity and availability of the SFRS DaTS systems and networks is maintained at all times. This role can be based in any of the following locations: Inverness, Dundee, Johnstone, Cambuslang and Newbridge. There will be an assessment centre day held on the 30th of October at Headquarters Westburn Dr, Cambuslang, Glasgow G72 7NA. Responsibilities: Learn how to review logs and investigate possible security incidents Learn how to patch and maintain applications, infrastructure systems as well as network equipment Learn how to design and operate DaTS systems safely in order to avoid potential Cyber related issues On a day-to-day basis, be involved in the review and configuration of system logs, network logs, vulnerability notices and threat intelligence provide by external organisations, securing devices and networks, mobile data management and desktop configuration security best practices Attend all training and development activities as required, and complete all necessary studies and qualifications to achieve the Diploma Digital Technology: Cyber Security SCQF Level 8 You will need the following skills: Essential: National 4 Maths and English or equivalent Confident, enthusiastic, self-motivated and a drive to success in DaTS Proactive attitude to problem solving and shows enthusiasm for learning new skills Ability to work in a fast paced environment A good team player and can also add value working independently Excellent oral and written communication skills Undertakes work with honesty and integrity Well organised and methodical, operating with pace, enthusiasm and creativity Desirable: National 5 Maths and English or equivalent A clear desire for a career in DaTS A knowledge of DaTS networks and peripherals Driving licence / willingness to travel across Scotland to meet the business needs of the national service Salary: £22,129 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: A competitive salary and attractive pension scheme A range of excellent family friendly policies including those that promote a work life balance Access to a wide range of employee benefits Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

The Scottish Fire and Rescue Service (SFRS) is the largest fire and rescue service in the UK and the fourth largest in the world. Our Firefighters are at the heart of our communities and work in what can be unpredictable, but most certainly an exciting and rewarding role. Our frontline is supported by a hardworking team of non-uniformed staff, from accountants and ICT specialists to cooks and technicians, without whom we could not function. Overview: We are looking for a Dev Ops Apprentice and the aim of this role is to contribute to the software development of Web and Desktop systems within Scottish Fire and Rescue Service (SFRS). Working closely with the DaTS Business Services Team across the entire software development lifecycle of SFRS DaTS systems and with the solution design and delivery teams. This role can be based in any of the following locations: Inverness, Dundee, Johnstone, Cambuslang and Newbridge. There will be an assessment centre day held on the 30th of October at Headquarters Westburn Dr, Cambuslang, Glasgow G72 7NA Responsibilities: Learn how to review and investigate reported bugs and user issues Learn how to patch, test and maintain web and desktop applications, database systems and software application environments Learn how to design and build large scale software systems that are reliable, secure and meet user requirements Involvement in Investigation and remediation of reported issues, bug fixing and testing, planned software system maintenance and upgrades/patching, technical design elements of new systems, testing and preparing software for release management and software configuration and security best practices Produce technical documentation and user guides for developed systems Attend all training and development activities as required, and complete all necessary studies and qualifications to achieve the Diploma in Digital Applications Support SCQF Level 6 progressing onto Diploma Digital Technology: Software Development SCQF level 8 You will need the following skills: Essential: National 4 Maths and English or equivalent Higher computing or equivalent Confident, enthusiastic, self-motivated and a drive to success in DaTS Proactive attitude to problem solving and shows enthusiasm for learning new skills Ability to work in a fast paced environment A good team player and can also add value working independently Excellent oral and written communication skills Undertakes work with honesty and integrity Well organised and methodical, operating with pace, enthusiasm and creativity Desirable: National 5 Maths and English or equivalent A clear desire for a career in DaTS A knowledge of software development and coding Driving licence / willingness to travel across Scotland to meet the business needs of the national Service Salary: £22,129 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: A competitive salary and attractive pension scheme A range of excellent family friendly policies including those that promote a work life balance Access to a wide range of employee benefits Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

The Scottish Fire and Rescue Service (SFRS) is the largest fire and rescue service in the UK and the fourth largest in the world. Our Firefighters are at the heart of our communities and work in what can be unpredictable, but most certainly an exciting and rewarding role. Our frontline is supported by a hardworking team of non-uniformed staff, from accountants and ICT specialists to cooks and technicians, without whom we could not function. Overview: We are looking for a Service Desk Apprentice and the aim of this role is to provide a high quality and customer focused first line support service to all end users. Working with the DaTS Service Desk in receiving, analysing, prioritising, recording, documenting, monitoring, assisting in the management of, and actively resolving end user service requests, fault reports and IT-related job or equipment requests, via the departments IT Service Management (ITSM) system. You will escalate incidents when considered appropriate in order to maintain SLA expectations. This role can be based in any of the following locations: Inverness, Dundee, Johnstone, Cambuslang and Newbridge. There will be an assessment centre day held on the 30th of October at Headquarters Westburn Dr, Cambuslang, Glasgow G72 7NA. Responsibilities: Learn how to provide first line technical support on all IT related matters using diagnostics and remote control tools Communicate with users keeping them informed of incident progress Maintain accurate records and reporting information on the level of faults and requests, ensuring correct categorisation and priority Work with service providers (internal and external) to support SFRS DaTS systems Working with the DaTS Service Desk colleagues to define and maintain a knowledge database by amending and creating documents under the approval of the Senior Service Desk Analyst Attend all training and development activities as required, and complete all necessary studies and qualifications to achieve a Diploma in Digital Applications Support SCQF Level 6, progressing onto Diploma in Digital Technology IT Support SCQF Level 8 You will need the following skills: Essential: National 4 English or equivalent Good communication skills Understand how to deliver good customer service Confident, enthusiastic, self-motivated and a drive to success in DaTS Proactive attitude to problem solving and shows enthusiasm for learning new skills Ability to work in a fast paced environment A good team player and can also add value working independently Undertakes work with honesty and integrity Well organised and methodical, operating with pace, enthusiasm and creativity Desirable: National 5 Computing and English or equivalent A clear desire for a career in DaTS A knowledge of DaTS networks and peripherals Salary: £22,129 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: A competitive salary and attractive pension scheme A range of excellent family friendly policies including those that promote a work life balance Access to a wide range of employee benefits Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Employer description: Datum Tech is a forward-thinking software company specialising in innovative digital solutions for clients across a range of industries. We pride ourselves on being a small, close-knit team where collaboration and adaptability are key. Our working environment is versatile and fast-paced, offering team members the chance to contribute across multiple areas of the software lifecycle. We value proactive individuals who are eager to learn, take initiative, and thrive in a setting where priorities can shift day to day. At Datum Tech, you'll be supported in developing your technical skills-particularly in .NET and C# while growing within a company that encourages continuous improvement and shared success. Responsibilities: Provide first-line support by responding to customer phone calls and emails. Troubleshoot software issues on client sites and escalate complex problems. Assist with software testing, including running test cases and reporting bugs. Contribute to development tasks using C# and .NET, such as bug fixes and small features. Document common issues and solutions for internal and customer use. Work closely with senior engineers to learn and grow across support, testing, and development. Desirable skills Basic knowledge of C# and .NET programming. Strong communication skills, both written and verbal. Ability to explain technical issues to non-technical users. Customer service mindset with a helpful and patient approach. Problem-solving and troubleshooting abilities. Willingness to learn new tools and technologies. Team player with a collaborative attitude. Self-motivated and eager to learn. Curious and persistent when solving problems. Adaptable and open to feedback. Reliable and responsible with tasks and deadlines. Positive and proactive approach to challenges. UK driving licence and own vehicle (suggested due to office location). Entry requirements: The learner must have completed a Level 3 Software Development Apprenticeship with QA or have an equivalent qualification with another training provider OR an A-level in Science, Technology, Engineering or Mathematics (STEM) subject and a successful completion of our aptitude test OR a BTEC Diploma in IT and a successful completion of our aptitude test OR 2 years' experience in a relevant role and successful completion of our aptitude test You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours a week, flexi hours. Remote working once settled into role: one day a week from office 9am - 5:30pm. Benefits: 28 days holiday including bank holidays. Pension. Flexi/remote working - one day from office once settled into role. Excellent stepping stone to a successful career in software development within a close knit team. Future prospects: Opportunity to progress into a full-time software development or QA role. Gain hands-on experience across the full software lifecycle. Develop advanced skills in .NET, C#, and modern development practices. Potential to move into senior technical support or engineering positions. Long-term career growth within a supportive and innovative team. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

Employer description: The University of Bath (UoB) is embarking on the next stage of its digital transformation journey. A key part of this is to transform the way in technology services are delivered. The Digital, Data & Technology Department (DDaT) is a passionate community of technical experts who provide digital, data and technology services that are accessible, relevant, and secure. We are motivated by helping people solve problems, be more effective in what they do today and innovating to raise the bar of what can be achieved in future. Significant change in service provision is anticipated and it is vital to have effective, proactive engagement with other departments and faculties. This will address a key improvement required within the Evolution project to develop and maintain strong partnerships with key stakeholders to deliver greater efficiency, coherence, cooperation and coordination. Responsibilities: Provision of 1st line (and some 2nd line) technical support for all users of computing and IT systems at the University. This would involve answering support queries via phone, email and face to face. Learning and adhering to local support procedures for call reception, fault logging, investigation and closure. Maintain a high degree of customer service for all support queries including ownership, feedback, allocation and follow up. To take ownership of user problems and be proactive and understanding when dealing with user's issues. Ultimately provide help and advice to users of the service and be able to offer appropriate technical guidance and advice. Schedule and undertake routine installations and removals of items of hardware and/or software. Conduct tests of hardware and/or software using supplied test procedures and diagnostic tools. Correct malfunctions, calling on other experienced colleagues and external resources if required. Document details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Develop and improve (ITIL CSI) operational procedures and standards. Installation and configuration of desktop PC systems running various operating systems including MS Windows, MAC-OS and Linux. Carry out routine audits and checks to ensure adherence to policies and procedures. Required skills: Technical competence and proven troubleshooting skills. Excellent organisational skills. Excellent interpersonal and communication skills. Ability to troubleshoot a multitude of hardware and software problems and to learn/ adapt to new technologies. Ability to assimilate new support tasks, while retaining and developing established ones. A basic working knowledge IT Operating Systems such as Windows and Linux. A keen interest in IT. Desirable: Evidence of previous work experience paid or voluntary. Entry requirements: Standard entry requirements: Full-time employment in a relevant role Level 3 qualifications in STEM subjects (e.g., 2 A Levels, BTEC Diplomas, Apprenticeship, or equivalent) Non-standard entry with work experience: Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 35 hours per week. Benefits: Free counselling services through Health Assured. Cycle to work scheme. Electric vehicle salary sacrifice scheme. Staff discount at Team Bath gym. Staff discounts on postgraduate tuition fees. Staff discount on language courses. Generous employer contributory pension schemes. Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance. A wide range of personal and professional development opportunities including apprenticeships, LinkedIn Learning and more. Free entry to the Holburne Museum in Bath. Local discounts and more. A family-friendly workplace. An excellent reward package that recognises the talents of our diverse workforce. Relocation allowance. Visa reimbursement and interest-free loan to help with the cost of some immigration expenses. Future prospects: Following successful completion of the apprenticeship you have the opportunity to potentially jump into a full time position. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

Employer description: The University of Bath (UoB) is embarking on the next stage of its digital transformation journey. A key part of this is to transform the way in technology services are delivered. The Digital, Data & Technology Department (DDaT) is a passionate community of technical experts who provide digital, data and technology services that are accessible, relevant, and secure. We are motivated by helping people solve problems, be more effective in what they do today and innovating to raise the bar of what can be achieved in future. Significant change in service provision is anticipated and it is vital to have effective, proactive engagement with other departments and faculties. This will address a key improvement required within the Evolution project to develop and maintain strong partnerships with key stakeholders to deliver greater efficiency, coherence, cooperation and coordination. Overview: Our client is looking for enthusiastic applicants to apply for their Level 4 Network Engineer apprenticeship. Responsibilities: Provision of 1st line (and some 2nd line) technical support for all users of computing and IT systems at the University. This would involve answering support queries via phone, email and face to face. Learning and adhering to local support procedures for call reception, fault logging, investigation and closure. Maintain a high degree of customer service for all support queries including ownership, feedback, allocation and follow up. To take ownership of user problems and be proactive and understanding when dealing with user's issues. Ultimately provide help and advice to users of the service and be able to offer appropriate technical guidance and advice. Schedule and undertake routine installations and removals of items of hardware and/or software. Conduct tests of hardware and/or software using supplied test procedures and diagnostic tools. Correct malfunctions, calling on other experienced colleagues and external resources if required. Document details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Develop and improve (ITIL CSI) operational procedures and standards. Installation and configuration of desktop PC systems running various operating systems including MS Windows, MAC-OS and Linux. Carry out routine audits and checks to ensure adherence to policies and procedures. Required skills: Technical competence and proven troubleshooting skills. Excellent organisational skills. Excellent interpersonal and communication skills. Ability to troubleshoot a multitude of hardware and software problems and to learn/ adapt to new technologies. Ability to assimilate new support tasks, while retaining and developing established ones. A basic working knowledge IT Operating Systems such as Windows and Linux. A keen interest in IT. Desirable: Evidence of previous work experience paid or voluntary. Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR a Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 35 hours per week. Benefits: Free counselling services through Health Assured. Cycle to work scheme. Electric vehicle salary sacrifice scheme. Staff discount at Team Bath gym. Staff discounts on postgraduate tuition fees. Staff discount on language courses. Generous employer contributory pension schemes. Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance. A wide range of personal and professional development opportunities including apprenticeships, LinkedIn Learning and more. Free entry to the Holburne Museum in Bath. Local discounts and more. A family-friendly workplace. An excellent reward package that recognises the talents of our diverse workforce. Relocation allowance. Visa reimbursement and interest-free loan to help with the cost of some immigration expenses. Future prospects: Following successful completion of the apprenticeship you have the opportunity to potentially jump into a full time position About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!