Xclusive Recruitment

Role Overview We are seeking a proactive and driven General / Operations Manager to join our team at our Hemel Hempstead headquarters. Reporting directly to the Operations Director, this role plays a pivotal part in the day-to-day leadership of the operations team, supporting the ongoing development and performance of the Workshop, Service, and Tyre departments. This position is also well-suited for an ambitious individual looking to progress toward board-level responsibilities in the future. Key Responsibilities • Collaborate closely with the Operations Director to understand and support the department's goals and vision. • Gradually take on operational responsibilities to free up the Operations Director for strategic initiatives. • Provide regular reporting on departmental KPIs, performance, and efficiency. • Lead and motivate teams to ensure daily operations and long-term planning are carried out smoothly. • Oversee the Workshop, Service, and Tyre departments to maintain seamless processes and high customer service standards. • Monitor departmental budgets and ensure all recoverable costs (e.g., recharges, damage, warranty claims) are identified and processed with appropriate margins. • Support continuous improvement efforts across operations. What We're Looking For • Strong background in operations or general management, ideally within the fleet, logistics or commercial vehicle sector. • Proven ability to lead teams and manage multi-department operations. • A people-focused leader with the ability to get the best out of staff and recruit the right people into the right roles. • Excellent communication skills and a strong customer focus, ensuring service levels and client satisfaction remain a top priority. • Financial awareness and the ability to manage budgets and cost recovery processes. • Excellent organizational skills and a proactive, hands-on approach in a fast-paced environment.