K.B.C. Associates Ltd

Trade Counter Sales Assistant Based in Clapham but with occasional travel to cover holidays and sickness at their Richmond Site. Monday to Friday and every Second Saturday. About The Role: An exciting opportunity for a Sales Assistant to join our team. You will participate in the effective and efficient running of our store. As Sales Assistant you will be responsible for the day-to-day operation of the shop. The role is based primarily on the shop floor but you will be involved in other part of the business such as online trading. Salary: Competitive salary depending on experience plus benefits: - annual bonus and sales commission opportunity; - employee discount for all products in our stores; - company pension - Company private medical insurance Duties & Responsibilities: Sales of a wide range of paints, tools & fixings, mostly in the shop but also sometimes on the telephone or online. Carry out cash/card transactions, refunds processes accurately and in accordance with store procedures, Assisting and advising customers with the selection of products, Responding to a wide range of queries from customers, Maintaining stock levels and assisting with the stock take, Requirements: Knowledge of paints, tools and previous experience in DIY or Builders Merchant store is essential for this role, High standards of customer service and excellent telephone manner, Good spoken English Proactive and sales driven attitude A driving licence would be useful, Ability to work as part of a team

Store Assistant Manager - Background from within a Decorators Merchant Job Title: Store Assistant Manager Salary: £32,000 - £35,000 Working Pattern: Monday to Friday, plus every second Saturday Hours: 44 hours per week Overview As a Store Assistant Manager, you'll support the Store Manager in overseeing daily store operations, ensuring the highest levels of customer service, team performance, and store presentation. With a hands-on, proactive attitude and strong leadership skills, you'll help create a positive and efficient environment for both staff and customers. You will play a crucial role in leading the team, meeting sales targets, maintaining compliance, and supporting a customer-first culture. Key Responsibilities 1. Store Operations Assist in the daily running of the store, including opening and closing procedures. Oversee stock replenishment and ensure displays are well-merchandised, clean, and organised. Support a smooth and efficient customer experience through effective task management. Processing purchase orders with various suppliers. Maintain high visual and operational standards across the store. 2. Product Knowledge Stay up to date with current products, promotions, and industry trends. Apply your knowledge of paint, building materials, and related products to advise customers effectively. 3. Compliance & Procedures Ensure adherence to all company policies, procedures, and brand standards. Support health and safety practices to maintain a safe and secure working environment. 4. Team Leadership Motivate and support the store team to foster a positive and high-performing culture. Lead by example in delivering outstanding service and demonstrating company values. Take a proactive, flexible, and solution-focused approach to challenges. Skills & Experience Essential: Retail Experience: In a retail setting (e.g. paint shop) Supervisory Background: Experience in a leadership or team supervisory role. Customer Service: Proven ability to deliver exceptional service and manage more complex customer interactions. Communication: Professional, clear, and confident communicator with both customers and colleagues.

Sous Chef Weekly Pay Temp to Perm £40,000 salary but paid weekly at £19 per hour. 1 week 6 days 1 week 4 days JOB DESCRIPTION Job Title: Sous Chef Department: Kitchen Responsible to: Head Chef Responsible for: Chefs de Partie Commis/Trainees/Apprentices Kitchen Support Operatives Guests and Self Overall scope and purpose of job To give quality service, both to customers and colleagues. To assist the Head Chef in the supervision, control and running of the kitchen and ancillary services, to the specified standards of the hotel and department, adhering to company and statutory regulations. Main duties and responsibilities To deliver five star service to all guests. To maintain a high level of personal hygiene and appearance, wearing the appropriate uniform/protective clothing/equipment. To set a good example with timekeeping. To work in co-operation with other departments, developing and maintaining working relationships with colleagues in you're own and other departments. To attend meetings and hotel and departmental training sessions whenever instructed. To work with the hotel to maintain own personnel training certificates. To adhere to the procedures for the security of keys, stock and company and personal property and report immediately any suspicious circumstances or people behaving strangely. To work safely, conforming to statutory and company health and safety regulations, especially with regard to fire precautions, manual handling, chemical usage and storage, disposal of waste materials and reporting of accidents. Comply with other related statutory regulations (e.g. COSHH). Have a full operational knowledge of the preparation; production, presentation and service methods of all food and beverage items served in the establishment. Help plan, organise and cost daily, periodic, special, vegetarian and function menus, in co-operation with the Head Chef. Assist in the development of new items and dishes. Order and receive food and non-food items in accordance with company purchasing policy and as directed by the Head Chef. Allocate tasks to subordinate kitchen, production and support staff and check they have been carried out effectively. To display high levels of social skills to deal with staff/colleagues of all levels. Ensure that all items and dishes are prepared and served according to standards agreed by the Head Chef and Food and Beverage Manager. Implement related staff training - departmental induction, job skills, safety and other statutory requirements. Maintain training records as instructed. To take on board one area of responsibility e.g. Health and Safety. Provide technical guidance to staff and take immediate action over shortfalls. Assist the Head Chef in retaining staffing levels within agreed budget targets. Help prepare work rotas/holiday schedules. Work with the Head Chef in controlling departmental costs and expenses, conduct regular wastage checks. Encourage fuel and energy saving and other environmental initiatives, without detrimental effect on standards, service or safety. Help to achieve the weekly/period budgeted food gross profit percentage margin. Establish and maintain effective communications with subordinate staff and senior management/colleagues. Assist with the completion of departmental administration and staff counselling. Undertake job chats and appraisals. Ensure that standards of discipline are adhered to. Aim for a high level of customer satisfaction and help to provide any special customer requests.Help to maximise revenue and profitability. Work with the restaurant staff in promoting the sale of 'special items'. Promote and maintain a high standard of food safety and hygiene throughout the kitchen and support areas. Ensure that stock rotation, temperature control, avoidance of cross contamination, overall cleanliness and safe waste disposal, are adhered to continually. Work in co-operation with other departments especially restaurant and banqueting services.Develop effective working relations with colleagues in the kitchen and other departments. Attend and support hotel and organise departmental training session as appropriate. Encourage safe working procedures and carry out risk assessments as instructed. Work safely conforming to statutory and company health and safety regulations, especially fire precautions, manual handling, chemical usage and storage, disposal of waste materials, and reporting of accidents.Comply with other related regulations (e.g. health and hygiene). Report all defective equipment and hazards to the appropriate department. To apply a positive and adaptable approach to assist the Head Chef with problem solving and planning. To liaise effectively with the Head Chef on departmental matters and communicate any daily problems or recommendations. To check daily business and relay necessary information to persons responsible. To complete handover books, checklists cover totals and response to customer complaints. Occasional duties Deputise for the Head Chef and other positions in the kitchen during normal working or emergencies or as deemed necessary by the Head Chef or General Manager. Carry out other duties/tasks outside normal routines but within the scope of the job.

JOB TITLE: Chef de Partie DEPARTMENT: Kitchen RESPONSIBLE TO: Head Chef/Sous Chef RESPONSIBLE FOR: Commis Chef / Trainees OVERALL RESPONSIBILITIES: Responsible for ensuring that standards are maintained to a high standard and to co-operate with all staff and management to ensure the smooth and efficient running of the kitchen. MAIN TASKS: To ensure the smooth and efficient running of the section ensuring food is of sufficient quality, quantity and presentation and is produced within an acceptable time frame To ensure that all foods are stored correctly and stocks rotated in line with the Food Hygiene Regulations to minimise wastage and ensure optimum gross profits Delegate roles to Commis Chefs, ensuring optimal productivity, supervision and training where necessary To carry out daily hygiene audits and temperature checks To report any illnesses, hazards or unsatisfactory behavior to the Head Chef To be fully aware of and adhere to all Health and Safety, Fire and Food Hygiene legislation and procedures, ensuring that Commis Chef also comply To carry out ordering as per purchasing procedures within the department To assist in quality control and menu planning To attend all training, as required Any other reasonable request, as required by Management Please note that this job description is not exhaustive, nor is it intended to be. I have received a copy of the above job description

What you'll be doing You'll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease"even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home. Our Front of House Team operates on a shift rota, so you'll need to be comfortable working five days out of seven, with a mix of early and late shifts. What you'll bring A genuine passion for guest service and creating warm, personalized experiences The ability to remain calm and collected in a busy, guest-facing environment A friendly, open personality that makes guests and team members feel valued Strong attention to detail and a proactive mindset in anticipating guest needs Willingness to work flexibly as part of a shift-based schedule

The Role 4 on 4 off The Night Manager is responsible for overseeing hotel operations during the overnight shift, ensuring smooth, safe, and efficient service across all departments. This role acts as the most senior leader on duty at night, handling guest relations, supervising night staff, responding to emergencies, and ensuring financial and operational tasks such as night audits and reporting are completed accurately. Work Hour and Schedule 12-hour shift Work on a scheduled shift rota, including availability on weekends and public holidays Brief Responsibilities Manages all overnight hotel operations, ensuring smooth delivery of services across Front Desk, Luggage Porter, Security, and Housekeeping (where applicable). Oversees guest check-ins and check-outs during night hours, ensuring accuracy and a welcoming experience. Act as the senior point of contact for guest concerns, service recovery, and special requests during the night shift. Maintains visibility in public areas, acting as a point of contact for guest concerns and service recovery. Ensures proper handover and communication with morning management regarding any incidents, guest feedback, or pending issues. Completes or supervises the night audit process, verifying daily financial transactions, balancing accounts, and preparing reports for senior management. Reviews room rates, billing accuracy, and revenue postings; corrects discrepancies when needed. Prepares and distributes end-of-day reports including occupancy, arrivals/departures, revenue, and incidents. Supervise and support night staff across Front Desk, Security, and Bell Services, ensuring all tasks are completed to standard. Conducts night walk-throughs of the property to ensure safety, cleanliness, and operational readiness. Acts as a key point of contact during emergency situations such as fire alarms, guest incidents, or security threats. Monitors and replies to emails or messages from guests and management during the night. Takes responsibility for monitoring and responding to the fire panel and related alarm systems, coordinating with emergency services as needed. Leads emergency response protocols during their shift and ensures team members are familiar with evacuation and safety procedures. Completes incident reports and communicates safety or maintenance issues to relevant departments. Assumes Manager on Duty responsibilities during night hours. Performs other duties as assigned by senior management to support overall hotel operations.

The Role seeking an experienced enthusiastic, customer orientated, passionate Duty Manager. As Duty Manager your key responsibilities include: To deal efficiently and courteous with any guest enquiries or complaints. Follow-up and ensure guest satisfaction and communicate issues to management Supervise all aspects of front office operations and ensure that correct procedures are followed To be familiar with all Reception tasks and ensure smooth running of front desk To complete an accurate handover of daily events from one shift to the next, ensuring that all details are communicated and followed-up Assume responsibility for the overall hotel at times when senior managers are not in house Assume responsibility for handling all accident and incident reports and logging and communication of the correct and precise information Knowledge of policies and procedures & legal requirements Promoting and selling hotel facilities Positive attitude to up-selling and other such programs Making sure that guest privacy is maintained at all times Work Hour and Schedule Work on a scheduled shift rota, including availability on weekends and public holidays Brief Responsibilities Ensure all guest interactions are delivered with professionalism, warmth, and a commitment to exceeding expectations. Lead guest check-in and check-out procedures, ensuring accuracy in room assignments, billing, and overall guest experience. Handle guest complaints, concerns, and emergencies promptly and effectively, using sound judgment to ensure resolution and satisfaction. Engage regularly with guests through meet-and-greets, courtesy calls, and stay follow-ups - particularly with VIPs and special guests - to create personalized and memorable experiences. Prepare and manage the daily VIP arrival list, ensuring relevant departments are informed and any special arrangements are executed to standard. Oversee daily front office operations, ensuring consistent service delivery, adherence to brand standards, and guest satisfaction across all shifts. Supervise and support Guest Services associates including Front Desk, concierge, and Night Staff, fostering a high-performance and service-focused culture. Conduct daily briefings and shift handovers to maintain operational consistency, and ensure team awareness of VIPs, service updates, and performance targets. Provide Night Manager coverage when required, assuming full responsibility for overnight operations including guest service, night audit, report generation, and hotel security. Monitor team performance on the floor, offering real-time coaching, motivation, and recognition to uphold service excellence. Maintains strong coordination with Housekeeping, Reservations, Engineering, Security, and Food & Beverage teams to ensure guest needs are met. Serves as Manager on Duty when scheduled, ensuring smooth operations across all departments. Leads emergency response protocols during their shift and ensures team members are familiar with evacuation and safety procedures. Deliver effective onboarding and ongoing training to ensure team knowledge of hotel standards, sales targets, and operational procedures. Support recruitment, scheduling, and performance reviews, working with the Front Office Manager to drive engagement and results. Carry out all reasonable tasks as designated by senior or higher management. Reports To: Front Office Manager