New Opportunity in Guildford! Become a Key Player in a Bespoke Application Support Role Are you a tech-savvy problem solver with a passion for learning? Want to become the go-to expert in a niche, business-critical application? We are working on an exciting opportunity for someone looking to grow their career within software support. Our client is seeking a proactive, customer-focused Technical Administrator who will take ownership of their bespoke internal platform. You will be trained to become a super user the first point of contact for internal and external support queries, helping users understand, navigate, and troubleshoot the system confidently. This is the perfect role for someone who enjoys learning new systems, thrives on helping people, and wants to build a long-term career in application support. Salary: £25,000 - £28,000 Location: Guildford (Hybrid working available) Hours: Monday Friday, 9am 5pm (Fixed hybrid Monday & Friday WFH) Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews plus even more perks once you pass your probation! As the Technical Administrator , you will: Act as the first point of contact for all application support requests via phone, email, and ticketing system. Learn the company s bespoke application inside and out, becoming the in-house super user. Assist users with functionality queries and troubleshoot issues related to the core application. Escalate more technical faults to 2nd/3rd line or external providers when needed while ensuring timely follow-up. Create and maintain user guides, FAQs, and troubleshooting documentation to continuously improve support delivery. Liaise with third-party IT providers and vendors when required. About You: To succeed in this role, it is important that you can demonstrate real analytical skills being able to learn the app, show skill in dealing with queries and then further develop the more complex ideas/issues into practical solutions with our developers of the app. You will therefore hold least 1 year of experience ideally working within a technical support role or a strong administrative/office background with IT training or a recognised IT qualification and passion for tech. Strong communicator both verbal and written with excellent interpersonal skills. Comfortable with Microsoft Office 365 tools (Word, Excel, Outlook). A quick learner with a natural curiosity and desire to understand systems at a deeper level. Calm under pressure, organised, and able to juggle priorities in a fast-paced environment. For your information: Interested? Please send you CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Sep 05, 2025
Full time
New Opportunity in Guildford! Become a Key Player in a Bespoke Application Support Role Are you a tech-savvy problem solver with a passion for learning? Want to become the go-to expert in a niche, business-critical application? We are working on an exciting opportunity for someone looking to grow their career within software support. Our client is seeking a proactive, customer-focused Technical Administrator who will take ownership of their bespoke internal platform. You will be trained to become a super user the first point of contact for internal and external support queries, helping users understand, navigate, and troubleshoot the system confidently. This is the perfect role for someone who enjoys learning new systems, thrives on helping people, and wants to build a long-term career in application support. Salary: £25,000 - £28,000 Location: Guildford (Hybrid working available) Hours: Monday Friday, 9am 5pm (Fixed hybrid Monday & Friday WFH) Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews plus even more perks once you pass your probation! As the Technical Administrator , you will: Act as the first point of contact for all application support requests via phone, email, and ticketing system. Learn the company s bespoke application inside and out, becoming the in-house super user. Assist users with functionality queries and troubleshoot issues related to the core application. Escalate more technical faults to 2nd/3rd line or external providers when needed while ensuring timely follow-up. Create and maintain user guides, FAQs, and troubleshooting documentation to continuously improve support delivery. Liaise with third-party IT providers and vendors when required. About You: To succeed in this role, it is important that you can demonstrate real analytical skills being able to learn the app, show skill in dealing with queries and then further develop the more complex ideas/issues into practical solutions with our developers of the app. You will therefore hold least 1 year of experience ideally working within a technical support role or a strong administrative/office background with IT training or a recognised IT qualification and passion for tech. Strong communicator both verbal and written with excellent interpersonal skills. Comfortable with Microsoft Office 365 tools (Word, Excel, Outlook). A quick learner with a natural curiosity and desire to understand systems at a deeper level. Calm under pressure, organised, and able to juggle priorities in a fast-paced environment. For your information: Interested? Please send you CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Kickstart Your IT Career with a Thriving Managed Service Provider! Do you have the passion, energy, and drive to excel in IT support? If you're ready to take the first big step in your IT career, this is your chance! Our client, a fast-growing Managed Service Provider in Redhill, is expanding their team. They manage over 400+ business IT systems , delivering cutting-edge technology and first-class support. Now, they're looking for a tech-savvy, ambitious, and customer-focused 1st Line Support Technician to join their ranks! The Role As the first point of contact for customers, you'll be the bridge between users and the technical team-solving problems, providing exceptional support, and ensuring seamless IT operations. Your role is crucial in keeping businesses running smoothly while growing your own expertise in the IT sector. Job Title: 1st Line Support Technician Salary: £27,000 - £30,000 Location: Redhill ( own transport required due to location ) Perks & Benefits: 22 days annual leave (increasing to 25) Performance-based bonus Company laptop Ongoing training & development Regular team social events What You'll Do Be the friendly and knowledgeable first point of contact for customers Log, manage, and resolve service requests using an IT Service Management tool Develop customer guides, knowledge bases, and internal processes Gain hands-on experience with Windows, Office 365, networking, virtualization, software updates, and backup solutions What We're Looking For ? MSP Experience: Ideally you will hold a minimum of 1 year experience at 1st Line support although our client will consider fresh, dynamic and career driven individuals with technical understanding/academic qualifications? People Skills: You love helping others and value customer interaction? Clear Communicator: Confident in explaining technical solutions in a friendly way? Adaptable & Flexible: Willing to work occasional (paid) overtime as needed? Organised & Detail-Oriented: Able to juggle multiple tasks efficiently? Tech Enthusiast: Curious about IT and eager to learn in a fast-paced environment Ready to Take Your IT Career to the Next Level? If this sounds like the perfect opportunity for you, apply now and start your journey with a company that truly values its team! For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Sep 01, 2025
Full time
Kickstart Your IT Career with a Thriving Managed Service Provider! Do you have the passion, energy, and drive to excel in IT support? If you're ready to take the first big step in your IT career, this is your chance! Our client, a fast-growing Managed Service Provider in Redhill, is expanding their team. They manage over 400+ business IT systems , delivering cutting-edge technology and first-class support. Now, they're looking for a tech-savvy, ambitious, and customer-focused 1st Line Support Technician to join their ranks! The Role As the first point of contact for customers, you'll be the bridge between users and the technical team-solving problems, providing exceptional support, and ensuring seamless IT operations. Your role is crucial in keeping businesses running smoothly while growing your own expertise in the IT sector. Job Title: 1st Line Support Technician Salary: £27,000 - £30,000 Location: Redhill ( own transport required due to location ) Perks & Benefits: 22 days annual leave (increasing to 25) Performance-based bonus Company laptop Ongoing training & development Regular team social events What You'll Do Be the friendly and knowledgeable first point of contact for customers Log, manage, and resolve service requests using an IT Service Management tool Develop customer guides, knowledge bases, and internal processes Gain hands-on experience with Windows, Office 365, networking, virtualization, software updates, and backup solutions What We're Looking For ? MSP Experience: Ideally you will hold a minimum of 1 year experience at 1st Line support although our client will consider fresh, dynamic and career driven individuals with technical understanding/academic qualifications? People Skills: You love helping others and value customer interaction? Clear Communicator: Confident in explaining technical solutions in a friendly way? Adaptable & Flexible: Willing to work occasional (paid) overtime as needed? Organised & Detail-Oriented: Able to juggle multiple tasks efficiently? Tech Enthusiast: Curious about IT and eager to learn in a fast-paced environment Ready to Take Your IT Career to the Next Level? If this sounds like the perfect opportunity for you, apply now and start your journey with a company that truly values its team! For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Are you a capable, high-energy technician looking to make the next step in your IT career? Do you have the enthusiasm, attitude, and energy for offering a first-class service? And have you worked within an MSP environment? We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is looking to expand their team. Managing over 400+ business IT systems, providing top-notch technologies and exceptional technical support to their customers. In this role, you will work with a diverse range of technologies and customer landscapes, delivering services directly to clients. You will join a team of savvy technicians who excel in customer service, and you'll have the chance to contribute to their continued success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you. Job Title: 2nd Line Support Technician Salary : £35,000 - £45,000 Location : Redhill (own transport essential due to location) Benefits : - 22 days annual leave, rising to 25 (accruing a day per year) - Performance-based bonus - Company laptop - Training opportunities - Frequent team social events Are you ready for an uplifting and career forging challenge? This client is ready to offer just that so lets get down to the nitty gritty Day-to-Day Responsibilities Act as a 2nd line point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Maintain a high degree of customer service and take responsibility/ownership for support queries from start to finish, escalating if necessary. Develop strong working relationships with customers and third-party partners. Contribute to Project Work & new customer on-boardings when required. What You'll Bring Gained experience of working within an MSP or similar environment . 1 year minimum experience at 2nd line. Possess a good understanding of; Microsoft Windows based technologies (i.e. Active Directory), Servers (I.e. Hyper-V, VMware, Dell), Virtual Desktop (I.e. Citrix, RDS) Networking (i.e. switches, firewalls), Backups (i.e. Veeam, off site). Exceptionally well organised person, with an eagle eye for detail. Superb communication skills, both verbal and written. A believer in the art of communication. Comfortable with working some (paid) overtime periodically, as is the nature of working within IT. Harbour a natural curiosity and passion for technology Ready for this career-defining opportunity? Apply now and make your mark in IT! For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Sep 01, 2025
Full time
Are you a capable, high-energy technician looking to make the next step in your IT career? Do you have the enthusiasm, attitude, and energy for offering a first-class service? And have you worked within an MSP environment? We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is looking to expand their team. Managing over 400+ business IT systems, providing top-notch technologies and exceptional technical support to their customers. In this role, you will work with a diverse range of technologies and customer landscapes, delivering services directly to clients. You will join a team of savvy technicians who excel in customer service, and you'll have the chance to contribute to their continued success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you. Job Title: 2nd Line Support Technician Salary : £35,000 - £45,000 Location : Redhill (own transport essential due to location) Benefits : - 22 days annual leave, rising to 25 (accruing a day per year) - Performance-based bonus - Company laptop - Training opportunities - Frequent team social events Are you ready for an uplifting and career forging challenge? This client is ready to offer just that so lets get down to the nitty gritty Day-to-Day Responsibilities Act as a 2nd line point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Maintain a high degree of customer service and take responsibility/ownership for support queries from start to finish, escalating if necessary. Develop strong working relationships with customers and third-party partners. Contribute to Project Work & new customer on-boardings when required. What You'll Bring Gained experience of working within an MSP or similar environment . 1 year minimum experience at 2nd line. Possess a good understanding of; Microsoft Windows based technologies (i.e. Active Directory), Servers (I.e. Hyper-V, VMware, Dell), Virtual Desktop (I.e. Citrix, RDS) Networking (i.e. switches, firewalls), Backups (i.e. Veeam, off site). Exceptionally well organised person, with an eagle eye for detail. Superb communication skills, both verbal and written. A believer in the art of communication. Comfortable with working some (paid) overtime periodically, as is the nature of working within IT. Harbour a natural curiosity and passion for technology Ready for this career-defining opportunity? Apply now and make your mark in IT! For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.