Big Sky Additions

Aftersales Manager / Service Manager - Automotive Sector Norfolk £45,000 Basic + OTE £60,000+ Lead a High-Performing Aftersales Operation Are you an experienced leader ready to take full ownership of an established Aftersales and Service department? We re seeking a forward-thinking Aftersales Manager / Service Manager to join a successful automotive business where your expertise will directly shape customer satisfaction, operational excellence, and team performance. This is a hands-on role for someone who thrives in a fast-paced environment, balances strategic oversight with day-to-day involvement, and is ready to inspire and lead a team across both Service and Parts operations. Your Key Responsibilities: Oversee the entire Aftersales operation, including the Service and Parts departments Deliver exceptional customer service aligned with manufacturer and brand standards Drive departmental profitability, cost control, and workshop efficiency Lead, coach and develop a high-performing service reception and workshop team Monitor and manage customer feedback, resolving issues with professionalism Ensure the effective handling of all warranty processes and administration Control stock, manage parts returns, and optimise inventory performance Implement effective workflow processes to maximise technician productivity Liaise with senior management on budgets, forecasts, and KPIs Maintain strong compliance across health & safety, quality control, and systems usage What We re Looking For: Proven experience in an Aftersales Manager or Service Manager role within the automotive sector Strong leadership and people management skills Commercial awareness and ability to manage department budgets and targets A solid understanding of modern automotive workshop processes Customer-centric mindset with the ability to maintain loyalty and retention Confident using dealership management systems and manufacturer platforms What s In It for You: £45,000 basic salary Realistic OTE of £60,000+ (with potential for more based on performance) A supportive leadership team and collaborative company culture Opportunities for continued professional development The chance to lead and influence a key function within a respected business This is an exciting opportunity for a skilled Aftersales or Service professional who wants to make their mark in a well-established and ambitious automotive company. Please contact Justin Murray at Big Sky Additions for further information.