pib Group

Group Conduct Officer Group Conduct Officer London Markets & MGA/MGU Divisions PIB Group is looking for a Compliance Business Partner with London Market insurance experience to join our Group Risk & Compliance (2LOD) team. The Role This position is a blend of business partnering and technical regulatory guidance, working closely with our London Markets and MGA/MGU divisions. Provide regulatory advice, oversight and challenge to the business. Support new acquisitions to meet PIB standards. Help the business understand and apply regulation, ensuring positive client outcomes and effective governance. Deliver guidance, training, and pragmatic solutions on regulatory matters. Partner with senior stakeholders and contribute to group-wide compliance projects. What We re Looking For London Market/Wholesale insurance experience - essential. Proven compliance experience in wholesale/London Market intermediaries (insurers considered). Knowledge of FCA regulation (ICOBs, Conduct Risk, SMCR, Consumer Duty, Product Governance, Complaints, etc.). Understanding of Lloyd s processes, binder arrangements and B2B distribution. Strong communicator, able to translate regulation into practical solutions. Skilled at stakeholder management and constructive challenge. Willingness to travel in the UK. What You ll Get The flexibility to be based anywhere in the UK, working primarily remotely. Occasional in-person meetings on an ad hoc basis. Exposure to international operations and cross-border projects. A collaborative, supportive environment where your contribution is valued. Why PIB Group? PIB Group is one of the UK s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we d love to hear from you! Inclusion & Accessibility We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to us. REF-(Apply online only)

Business Development Manager Risk Management Fully Remote - Field-Based Across the Mid/Southern Region Are you a proactive sales professional who thrives on being out in the field, building relationships, and driving business growth in Health & Safety? Join us as a Business Development Manager and play a key role in expanding our reach across the South from Northampton to London. What You ll Do Be the face of our Health & Safety Compliance services, meeting clients on-site and in person across the region Proactively generate leads and build a strong sales pipeline through networking, cold calling, and face-to-face meetings Identify and capitalise on new business opportunities in target sectors such as Healthcare, Haulage, Construction, and Property Forge and strengthen relationships with PIB Insurance Group s Southern offices and key stakeholders in your territory Deliver tailored solutions that address client needs and drive compliance improvements Represent us at industry events, seminars, and conferences always on the lookout for new connections and opportunities Negotiate and close deals, ensuring both client satisfaction and business growth Collaborate with internal teams to ensure seamless service delivery Provide regular sales forecasts and performance updates About You Proven track record in B2B sales, ideally within Health & Safety Compliance Strong local network and knowledge of the Northampton, Milton Keynes, Hemel, and London areas Self-motivated, target-driven, and comfortable working independently in a field-based role Excellent communicator and relationship builder, with a knack for spotting and seizing new opportunities Willingness to travel regularly and enjoy being out and about meeting clients Why Join us? Fully remote role with flexibility and autonomy Competitive salary, car allowance, and uncapped commission on sales The chance to work with an award-winning team and a market-leading product Opportunities for career progression and personal development Competitive salary and benefits package Flexible working and holiday options Pension, enhanced parental leave, and life insurance Discounts on technology, travel, and leisure Learning and development opportunities Volunteering and charity support days If you re ready to take your sales career on the road and make a real impact in Health & Safety, we want to hear from you! Inclusion & Accessibility We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to us. REF-(Apply online only)

Compliance Officer Working within the U&D Division of PIB Group, We are now looking to recruit a seasoned Compliance Officer, reporting into the Head of 1st Line of Defence you will work within the business to deliver accurate and effective compliance advice and support helping to ensure that the retail and wholesale businesses meet their regulatory obligations and processes and procedures are adhered to. You will have experience working within a financial service compliance role and are able to be hands on and able to collaborate with different stakeholders. You will be confident in producing process documentation, reports and MI in a way that engages with key stakeholders. Responsibilities: Work with the business to drive delivery of activity that supports the business objectives, whilst ensuring adherence to group policies. Work with 2LoD to ensure advice and guidance is interpreted and implemented in line with group risk appetite Highlight the priority compliance actions for the business by collating and analysing conduct and regulatory MI and undertaking trend and root cause analysis Ensure the business controls are effective and take action to improve/close gaps where necessary Support the business with the creation of compliant documentation, undertake regular reviews of approved material and ensure regulatory changes are implemented. Support and where appropriate own the management of breaches, E&O s and complaints and resolution focussing on root cause and control effectiveness Why Join Us? Competitive salary and benefits package Flexible working and holiday options Pension, enhanced parental leave, and life insurance Discounts on technology, travel, and leisure Learning and development opportunities Volunteering and charity support days Join a company that values innovation, growth, and its people. Apply now to take the next step in your career. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-(Apply online only)

Are you customer services driven and have at experience within a Customer Service background or Insurance? Morton Michel are looking for an Account Handler who is looking for their next step. Here at Morton Michel, we are a close-knit team that take pride in our ability to deliver a first-class service to our Brokers. To do this we strive to create an environment which is great for our people. We want our people to enjoy coming to work, and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great. Our modern offices based in Knollys House, is on the main Train, Tram and bus route and a five minute walk into town. We operate a smart/casual dress code in the office and embrace career development and flexible working. What you ll be doing: Communicate with Brokers using a variety of customer contact systems, e.g. phone, e-mail, MS teams. Provide Brokers with relevant product information that is clear, fair and not misleading allowing them help their client to make an informed decision Deliver against a set of Key Performance Indicators that will be provided to you by your line manager Provide a great customer experience that enables higher sales conversion and retention performance. Demonstrate ability to work both individually and as part of a team What we re looking for: Proven experience within Customer Service and Insurance ideally working with Brokers Computer literate can demonstrate the use of MS Office Excellent customer service skills Rapport building skills to be able to speak with our Brokers and build relationships Can-do positive attitude towards Brokers and team member alike Self-driven to continuously improve performance Experience of using Acturis (Desirable not essential) What You ll Get: Competitive salary and benefits package Flexible working and holiday options Pension, enhanced parental leave, and life insurance Discounts on technology, travel, and leisure Learning and development opportunities Volunteering and charity support days Why PIB Group? PIB Group is one of the UK s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we d love to hear from you! Inclusion & Accessibility We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to us. REF-(Apply online only)

Debt Recovery Manager Key Responsibilities: - Ensure that the team provides courteous and professional customer service while negotiating repayment terms with customers - Address escalated customer issues and resolve complaints in a timely manner, maintaining a high standard of customer satisfaction - Liaise with internal and external stakeholders, including legal and compliance teams, to address complex cases and escalate issues when necessary. - Constant review of the recovery process to ensure it adheres to all regulatory requirements adhering to the requirements of the insurer and management. - Adhere to all relevant policies, local processes, regulatory and business service level agreements - Conduct regular performance reviews, provide coaching, and support ongoing development to enhance the team s skills and productivity. - Establish, implement and manage sustainable repayment arrangements tailored to the needs of both the Business and Debtor ensuring late payments are chased and enforcement action taken. - Accurately manage and calculate settlement figures for all debtors, supporting all areas of the business in relation to RG Claims Recoveries. - Accurately manage & calculate financial payment requisitions as part of the recoveries process and ensure that payments are made to the Landlord efficiently with relevant tracking & recording in place. - Work closely with outsourced providers to maximise the success of recovery through strategy planning and efficient query handling. - Prepare regular reports on recovery rates, team performance, and other key metrics for management review - Foster a positive work environment, promoting teamwork and cooperation within the team and across departments. - Stay updated on changes in industry regulations and ensure that the team adheres to all applicable laws, policies, and guidelines. - Conduct audits of recovery activities to ensure compliance and address any deviations from company policies. Conduct Rules and Fitness & Propriety All PIB employees are expected to conduct themselves with integrity and professionalism, placing the customer at the centre of all we do and is central to our culture. You must adhere at all times to the FCA s Conduct Rules set out below. Individual Conduct Rules: You must act with integrity. You must act with due skill, care and diligence. You must be open and cooperative with the FCA, the PRA and other regulators. You must pay due regard to the interests of customers and treat them fairly. You must observe proper standards of market conduct. You must act to deliver good outcomes for retail consumers. Compliance with the FCA Conduct Rules is required at all times and will be evidenced through annual performance reviews. Fitness & Propriety You will be assessed on a regular basis in line with PIB s requirements to ensure that you: Maintain your fitness at an appropriate level to undertake the function you perform in a sound and prudent manner at all times-this relates to your experience, knowledge, skills and professional qualifications(where appropriate) and associated CPD. Maintain your propriety at all times-this relates to good repute, honesty, integrity and financial soundness. This includes advising the firm of any changes in circumstances and conflicts of interest that could materially affect your fitness or propriety. Have undertaken or are undertaking all relevant training. Compliance of Fitness & Propriety will be evidenced through PIB s annual checks on Fitness & Propriety (e.g. financial soundness), through annual performance reviews and through completion of your Fitness & Propriety Declaration. Person specification Qualifications - GCSE C or above or equivalent - English and Maths - Degree in Business, Finance, or a related field Experience - Proven experience in a debt recovery, collections, or a similar role, with at least 2 years in a leadership position. - Experience of working effectively under pressure and meet targets in a fast-paced environment. - Understanding of HomeLet as a business and its aims and objectives - Understands and has experience of working with customers identified as vulnerable Knowledge - Strong knowledge of recovery strategies, legal regulations, and industry best practices. Skills - Collaborative Working- Encourages Co-Operative Working - Communicating Clearly- Promotes Two-Way Communication - Leading & Developing- Enables the Performance of Others - Thinking Customer- Strives to Deliver Excellence - Commercial Mind-set- Identifies opportunities to reduce costs - Analysing & Initiating- Applies Analytical Rigour - Adapting & Responding- Adapts to Change - Taking Ownership- Seeks New Opportunities Creating & Innovating- Encourages Innovation - Planning & Prioritising-Plans and Monitors Deliverables Attitude - Demonstrates strong leadership by guiding, supporting, and inspiring the team to achieve their goals. - Shows empathy, understanding the challenges they may face and demonstrating patience during difficult conversations - Committed to maintaining a positive customer experience while balancing the need for effective debt recovery. - Handles challenging situations calmly and remains composed under pressure, especially when dealing with sensitive financial matters. - Pays careful attention to detail at all times. 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Fully Remote Are you a driven sales professional with a passion for SaaS and business growth? Join PIB Risk Management s award-winning XCenta Software Training team and take the lead in shaping the future of Health, Safety, and Risk Management solutions for medium to large organisations. Why XCenta? XCenta is a cutting-edge, cloud-based platform designed to simplify and reduce the cost of Health & Safety management. As our Business Development Manager, you ll be at the forefront of bringing this innovative solution to new and existing clients, making a real difference to their businesses and to yours. What You ll Do Take ownership of your sales plan, generating leads from new, existing, and referred clients Build and manage a robust sales pipeline through proactive outreach and high-level networking Identify and capitalise on new business opportunities, markets, and trends Engage with key decision-makers and build lasting relationships with clients Conduct impactful meetings and product demonstrations, both virtually and in person Understand client needs and deliver tailored solutions that drive value Strategically plan and implement operational changes to support business growth Negotiate pricing and close deals with confidence Represent XCenta at seminars, conferences, and industry events About You Proven track record in B2B SaaS sales this is a must! Experience in Health & Safety Compliance is highly desirable Willingness to travel for client meetings and demonstrations Outgoing, ambitious, and eager to succeed Natural leader with a proactive, take the lead approach Strong sales ethic and business development acumen Why Join us? Fully remote role with flexibility and autonomy Competitive salary, car allowance, and uncapped commission on sales The chance to work with an award-winning team and a market-leading product Opportunities for career progression and personal development Competitive salary and benefits package Flexible working and holiday options Pension, enhanced parental leave, and life insurance Discounts on technology, travel, and leisure Learning and development opportunities Volunteering and charity support days If you re ready to accelerate your sales career and make a real impact, apply now to join the XCenta team at PIB Risk Management! Inclusion & Accessibility We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to us. REF-(Apply online only)

Underwriter - Existing Business Q Underwriting was created from multiple underwriting brands with extensive history in their chosen niches. Q Underwriting provides 30+ niche commercial lines products all backed by A rated insurers. All our products are underwritten in-house by Q s experienced team and can be traded via the Qtrade portal or by direct access to empowered underwriters. An exciting opportunity exists for an experienced Commercial Underwriter within our Existing Business team What They Will Be Doing Assess and evaluate risks associated with existing insurance policies to determine appropriate renewal terms and conditions for Charity, Faith and Recruitment products Manage the end-to-end renewal process for existing business, ensuring compliance with company guidelines and regulatory requirements. Communicate effectively with brokers to understand their needs and provide tailored solutions for their clients. Prepare and process documentation for policy amendments and renewals. Analyse market trends to recommend competitive pricing strategies and coverage options. Collaborate with the underwriting team, Insurer and MGU as appropriate to ensure a seamless customer experience. Ensure all underwriting activities comply with relevant laws, regulations, and internal policies. Report to the Team Leader Renewals, supporting the team in the preparation and distribution of renewals across products. What We Are Looking For Previous experience in underwriting, ideally with a focus on existing business, MTA s and Renewals within the insurance sector. Strong analytical skills with the ability to assess risk and make informed decisions. Excellent written and verbal communication skills for effective client and broker interaction. High attention to detail and accuracy in documentation and decision-making. Good understanding of cross class insurance products and current market trends across Property/Liability/Executive risks Previous experience in Charity, Faith, or Recruitment sector advantageous Proficiency in underwriting software and Microsoft Office applications. A collaborative team player with a proactive and customer-focused approach. Relevant educational background (e.g., degree in business, finance, or related field) and professional underwriting qualifications are advantageous. What You Will Get The opportunity to join a dynamic and supportive team within a leading insurance group. Hybrid working offered from Leatherhead, Gloucester, or Leeds office locations. Professional development and career progression opportunities. Competitive salary and benefits package. The chance to work with a variety of insurance products and develop strong relationships with brokers and clients. Why PIB Group? PIB Group is one of the UK s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we d love to hear from you! Inclusion & Accessibility We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. REF-(Apply online only)