Footasylum

Description We are hiring for a Store Manager to join one of our exciting stores based in Hanley. There's an established team in place, and you, the Store Manager be working directly with your team to help create the best customer shopping experience possible. Footasylum is a business that believes in our front-end Retail staff. As Store Manager, you will be responsible for overseeing your designated store's daily operations. You will be able to develop strategies to improve customer service, drive store sales and profitability, adhere to company policies, and have the ability to market programs in ways that will increase sales and enhance the customer experience. We invest in our training and development and this role will be no different. Our aim is to continue to build and create an environment where our employee can achieve, develop, and progress. You will be supported in your journey, and we will celebrate with you, every step of the way. Regular 1-2-1's, training, and support will be available but most importantly, you will be given all the tools to help you thrive and feel empowered on your journey with us. We also have a track record of progression, support, and training. We have a plethora of examples across our teams where people have progressed upwards or into completely new opportunities within the business. Ultimately your development is paramount to us, and we want to help support you to achieve your goals What We're Looking for in a Successful Store Manager: A genuine passion for fashion retail and alignment with our company values Previous experience in fashion retail is highly desirable Proven leadership experience in a fast-paced retail environment Skilled in team management, motivation, and training Excellent communication skills, both verbal and written Thrives under pressure and adapts quickly to a dynamic setting Exceptionally organised with a strong customer-first mindset Deep understanding of the fashion retail industry and market trends Why Footasylum? We've been on a journey, growing significantly over the last few years. We are vibrant, engaged and performing well. Innovation is key to our business, and we have been looking at how we deliver value to our wider Retail estate. We want to create a place for colleagues to do their best work, and you will have the opportunity to influence our decisions, help define Retail standards across the Estate and contribute to a happy and healthy working environment. Diversity: We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are providing services to our colleagues and customers. We know that this will help us build a great service, which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences. Recruitment process: We review applications on an individual basis, and if we feel you would be a good fit we'll invite you for a face-to-face chat about the role, and to see if we're a good fit for you. We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you, and why you feel this is the opportunity for you.

Description We are hiring for an Assistant Store Manager to join one of our exciting stores based in Warrington. There's an established team in place, and you will be working directly with them to help create the best customer shopping experience possible. Footasylum is a business that believes in our front-end retail staff. An Assistant Manager will be responsible for assisting the Store Manager with the store's day-to-day responsibilities. You will do so by taking on managerial tasks such as overseeing employees, modelling effective leadership and offering excellent customer service. A primary responsibility of an Assistant Manager is to carry out the Manager's role in their absence. You will utilise this role to essentially acquire and develop a Store Manager's duties and ultimately be in training to advance to this position. We invest in our training and development and this role will be no different. Our aim is to continue to build and create an environment where our employee can achieve, develop, and progress. You will be supported in your journey, and we will celebrate with you, every step of the way. Regular 1-2-1's, training, and support will be available but most importantly, you will be given all the tools to help you thrive and feel empowered on your journey with us. We also have a track record of progression, support, and training. We have a plethora of examples across our teams where people have progressed upwards or into completely new opportunities within the business. Ultimately your development is paramount to us, and we want to help support you to achieve your goals. Why Footasylum? We've been on a journey, growing significantly over the last few years. We are vibrant, engaged and performing well. Innovation is key to our business, and we have been looking at how we deliver value to our wider Retail estate. We want to create a place for colleagues to do their best work, and you will have the opportunity to influence our decisions, help define Retail standards across the Estate and contribute to a happy and healthy working environment. About you: The successful candidate must have passion for Fashion Retail and our company ethos You will have ideally worked previously in Fashion Retail Previous managerial experience working in a fast-paced environment Experience in managing, motivating and training a team Strong verbal and written skills Be able to work in a fast-paced environment Efficient and highly organised with a customer focused attitude Have in-depth knowledge of the industry Diversity: We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are providing services to our colleagues and customers. We know that this will help us build a great service, which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences. Recruitment process: We review applications on an individual basis, and if we feel you would be a good fit we'll invite you for a face-to-face chat about the role, and to see if we're a good fit for you. We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you, and why you feel this is the opportunity for you.

Description At Footasylum, we're obsessed with giving our customers the best experience on the high street. The Retail Excellence Manager will be the driving force behind delivering exceptional service and turning every store visit into a sale. You'll set the standard for how we connect with customers, train our teams to sell with confidence, and make sure every store is smashing its service and conversion goals. Experience with service-first, experiential retailers is highly valued, as these environments demand the perfect blend of brand storytelling, customer engagement, and commercial focus. Key Responsibilities Service Excellence Define and roll out Footasylum's service standards across all stores, ensuring every customer gets a best-in-class experience. Partner with Area and Store Managers to embed service behaviours that reflect our streetwear culture and brand identity. Carry out service audits and in-store observations to spot opportunities and coach on the spot. Lead service training and refreshers for retail teams, keeping delivery authentic and relevant to our customers. Monitor customer feedback, reviews, and satisfaction scores to create targeted improvement plans. Conversion & Sales Performance Analyse store KPIs (conversion, ATV, UPT, and footfall) to identify performance gaps. Work with merchandising and retail operations to remove barriers to selling - whether that's stock flow, product presentation, or staff deployment. Lead conversion uplift projects for underperforming stores and track the results. Coach teams on effective selling skills inspired by premium retail techniques, from active listening to upselling and cross-selling in a way that feels natural. Share best practice from top-performing stores and draw on high-touch service models Coaching & Capability Oversee a retail excellence team whose aim is to deliver industry leading service Be a visible presence in the field, supporting Store and Assistant Managers with hands-on coaching. Develop conversion champions within stores to keep momentum going between visits. Collaboration Work with Retail Operations to ensure service and selling are built into daily store routines. Partner with HR/L&D to keep training content fresh, interactive, and reflective of the Footasylum customer. KPIs & Measures of Success Conversion rate growth across stores. Improvement in average transaction value and units per transaction. Increase in customer satisfaction and positive feedback. Reduction in performance gaps between top and bottom quartile stores. Service audit pass rates. About You Experience working with some of the highstreets best, fast paced, customer centric environments where sales and service quality are paramount to creating great customer experiences. Strong analytical skills to interpret performance data and take decisive action. A confident coach with the ability to inspire and influence at all levels. Experience delivering measurable improvements in service, conversion, and customer loyalty. A natural connection with youth culture, streetwear trends, and the Footasylum customer?mindset. Diversity We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are building products and services. We know that this will help us build useful and accessible things which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences and backgrounds. Recruitment Process We'll help make the interview process as transparent and stress-free as possible. We review applications individually, and if we feel you would be a good fit, we'll invite you for a call or Teams video for an informal chat about the role and to see if we're a good fit for you. We value open and honest conversations and collaboration, allowing you to learn about our work in an informal and friendly environment. We want to know about you and why you feel this is your opportunity. Please note this is not a remote role, and we expect that you will be able to attend Head Office in a hybrid way in Greater Manchester.

Description We are hiring for an Assistant Store Manager to join one of our FLAGSHIP store based on Oxford Street, London. There's an established team in place, and you will be working directly with them to help create the best customer shopping experience possible. Footasylum is a business that believes in our front-end retail staff. An Assistant Manager will be responsible for assisting the Store Manager with the store's day-to-day responsibilities. You will do so by taking on managerial tasks such as overseeing employees, modelling effective leadership and offering excellent customer service. A primary responsibility of an Assistant Manager is to carry out the Manager's role in their absence. You will utilise this role to essentially acquire and develop a Store Manager's duties and ultimately be in training to advance to this position. We invest in our training and development and this role will be no different. Our aim is to continue to build and create an environment where our employee can achieve, develop, and progress. You will be supported in your journey, and we will celebrate with you, every step of the way. Regular 1-2-1's, training, and support will be available but most importantly, you will be given all the tools to help you thrive and feel empowered on your journey with us. We also have a track record of progression, support, and training. We have a plethora of examples across our teams where people have progressed upwards or into completely new opportunities within the business. Ultimately your development is paramount to us, and we want to help support you to achieve your goals. About You We're looking for someone who is passionate about fashion retail and aligned with our company values. The ideal Assistant Store Manager will bring: Proven experience in fashion retail, ideally in a managerial role within a fast-paced environment A strong track record of leading, motivating, and developing high-performing teams Excellent communication skills, both verbal and written The ability to thrive under pressure and adapt quickly to changing priorities Exceptional organisational skills and a customer-first mindset A deep understanding of the fashion industry and current market trends Ideal for candidates currently working as a Deputy Store Manager, Retail Operations Supervisor, Store Management Associate, Assistant Retail Manager, or Sales Floor Manager. Why Footasylum? We've been on a journey, growing significantly over the last few years. We are vibrant, engaged and performing well. Innovation is key to our business, and we have been looking at how we deliver value to our wider Retail estate. We want to create a place for colleagues to do their best work, and you will have the opportunity to influence our decisions, help define Retail standards across the Estate and contribute to a happy and healthy working environment. Diversity: We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are providing services to our colleagues and customers. We know that this will help us build a great service, which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences. Recruitment process: We review applications on an individual basis, and if we feel you would be a good fit we'll invite you for a face-to-face chat about the role, and to see if we're a good fit for you. We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you, and why you feel this is the opportunity for you.

Description We are hiring for a Store Manager to join one of our exciting stores based in Croydon. There's an established team in place, and you, the Store Manager be working directly with your team to help create the best customer shopping experience possible. Footasylum is a business that believes in our front-end Retail staff. As Store Manager, you will be responsible for overseeing your designated store's daily operations. You will be able to develop strategies to improve customer service, drive store sales and profitability, adhere to company policies, and have the ability to market programs in ways that will increase sales and enhance the customer experience. We invest in our training and development and this role will be no different. Our aim is to continue to build and create an environment where our employee can achieve, develop, and progress. You will be supported in your journey, and we will celebrate with you, every step of the way. Regular 1-2-1's, training, and support will be available but most importantly, you will be given all the tools to help you thrive and feel empowered on your journey with us. We also have a track record of progression, support, and training. We have a plethora of examples across our teams where people have progressed upwards or into completely new opportunities within the business. Ultimately your development is paramount to us, and we want to help support you to achieve your goals What We're Looking for in a Successful Store Manager: A genuine passion for fashion retail and alignment with our company values Previous experience in fashion retail is highly desirable Proven leadership experience in a fast-paced retail environment Skilled in team management, motivation, and training Excellent communication skills, both verbal and written Thrives under pressure and adapts quickly to a dynamic setting Exceptionally organised with a strong customer-first mindset Deep understanding of the fashion retail industry and market trends Why Footasylum? We've been on a journey, growing significantly over the last few years. We are vibrant, engaged and performing well. Innovation is key to our business, and we have been looking at how we deliver value to our wider Retail estate. We want to create a place for colleagues to do their best work, and you will have the opportunity to influence our decisions, help define Retail standards across the Estate and contribute to a happy and healthy working environment. Diversity: We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are providing services to our colleagues and customers. We know that this will help us build a great service, which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences. Recruitment process: We review applications on an individual basis, and if we feel you would be a good fit we'll invite you for a face-to-face chat about the role, and to see if we're a good fit for you. We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you, and why you feel this is the opportunity for you.