SWIMMING TEACHER JOB DESCRIPTION ABOUT US Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff. JOB DESCRIPTION Primary objective for the Swimming Teacher will be: To deliver group and one to one lessons to a variety of ages and abilities as part of our Learn to Swim Programme, following the Swim England's Learn to Swim Framework. To deliver at least 1 crash course during the year within our Learn to Swim Programme. To deliver high quality lessons inline with the companies expected standards and schemes of work To deliver the companies internal water safety competencies "Swim Safer, Smarter, Stronger" To deliver both in and out of the water, providing explanations and demonstrating appropriate swimming techniques for skill level. To carry out continued assessments and update the child's progression via the tablet after each lesson. To adhere to all health and safety protocols as stipulated in the company's policies and procedures. Must hold a NRASTC qualification and lifeguard own sessions when subject to local NOP/EAP. To continue your professional development through various CPDs hosted by the company. To maximise the retention of swim school participants through quality standards, motivation and customer care. To ensure strong communication links between yourself, swim manager, reception and duty management. You will be passionate about always looking for ways to improve our swim lesson programme and better our service to swimmers and customers Qualifications, Knowledge & Skills SEQ Level 1 Swimming Assistant (Teaching) qualification. SEQ Level 2 Swimming Teacher Qualification or equivalent. NPLQ or NRASTC Personal Among the personal characteristics sought the applicant: Will be able to communicate well with both children and adults in a teaching setting. Will be able to gain acceptance and respect from colleagues and customers. Will be able to build strong relationships with customers, colleagues and teachers. Will be able to meet the demands of the role by having some flexibility in their working hours when required. DBS The position of Swimming Teacher is classed as a regulated post and therefore requires a DBS Disclosure. It will be necessary for the post holder to be submitted for a DBS check. CONDITIONS OF EMPLOYMENT Title Swimming Teacher Reporting to Swim Manager Grade Operational Annual Leave 28 days' paid annual leave per year Pension NEST Auto Enrolment after 3 months service Notice Period 1 Month
Sep 01, 2025
Full time
SWIMMING TEACHER JOB DESCRIPTION ABOUT US Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff. JOB DESCRIPTION Primary objective for the Swimming Teacher will be: To deliver group and one to one lessons to a variety of ages and abilities as part of our Learn to Swim Programme, following the Swim England's Learn to Swim Framework. To deliver at least 1 crash course during the year within our Learn to Swim Programme. To deliver high quality lessons inline with the companies expected standards and schemes of work To deliver the companies internal water safety competencies "Swim Safer, Smarter, Stronger" To deliver both in and out of the water, providing explanations and demonstrating appropriate swimming techniques for skill level. To carry out continued assessments and update the child's progression via the tablet after each lesson. To adhere to all health and safety protocols as stipulated in the company's policies and procedures. Must hold a NRASTC qualification and lifeguard own sessions when subject to local NOP/EAP. To continue your professional development through various CPDs hosted by the company. To maximise the retention of swim school participants through quality standards, motivation and customer care. To ensure strong communication links between yourself, swim manager, reception and duty management. You will be passionate about always looking for ways to improve our swim lesson programme and better our service to swimmers and customers Qualifications, Knowledge & Skills SEQ Level 1 Swimming Assistant (Teaching) qualification. SEQ Level 2 Swimming Teacher Qualification or equivalent. NPLQ or NRASTC Personal Among the personal characteristics sought the applicant: Will be able to communicate well with both children and adults in a teaching setting. Will be able to gain acceptance and respect from colleagues and customers. Will be able to build strong relationships with customers, colleagues and teachers. Will be able to meet the demands of the role by having some flexibility in their working hours when required. DBS The position of Swimming Teacher is classed as a regulated post and therefore requires a DBS Disclosure. It will be necessary for the post holder to be submitted for a DBS check. CONDITIONS OF EMPLOYMENT Title Swimming Teacher Reporting to Swim Manager Grade Operational Annual Leave 28 days' paid annual leave per year Pension NEST Auto Enrolment after 3 months service Notice Period 1 Month
RECREATION ASSISTANT JOB DESCRIPTION ABOUT US Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff. JOB DESCRIPTION The role of Recreation Assistant is a great position to be able to carry out and be involved in the full range of leisure activities. Continually customers facing the role provide rewarding opportunities. Meeting new people, variation in both activities and learning provides an exciting working day, every day, for our Recreation Assistants. Recreation Assistants will perform duties pertaining to both wet and dry sites. Primary Objectives for the Recreation Assistant will be: To ensure the safety of and enjoyment of everybody using the Leisure Centre. To partake in the management of all aspects of the daily activities of the Centre. The Recreation Assistant will focus day to day on the following tasks: To guide, care for and assist all Leisure Centre customers. To facilitate a friendly but efficient working relationship with the people who use the Leisure Centre. To work as part of a team to achieve the objectives and usage targets of the Leisure Centre. To innovate ideas and initiate action to increase the usage of the Leisure Centre. To ensure all facilities are presented to the highest levels of cleanliness and comfort. Assist the Duty Manager in the effective control and security of the facility, patrolling all appropriate areas ensuring that equipment is stored safely and securely. To be aware of all Health and Safety issues within the Centre, to constantly implement and assess procedures drawing attention to any unsafe practices. To ensure all parts of the Centre are safe and secure when not in use. To cover duties of such other members of staff as required. To undertake any other duties as may be required to assist in the running of the Leisure Centre. Portray a positive image of the Leisure Centre, wearing the uniform provided whilst on duty. THE CANDIDATE Qualifications The post holder should have a good general education and a desire to achieve a leisure management qualification. Ideally the postholder will possess a current first aid qualification and have the RLSS National Pool Lifeguard Qualification. Personal Among the personal characteristics sought the applicant: Will be able to gain acceptance and respect from clients and the teams involved. Will be able to communicate throughout the organisation. Will be able to meet the demands of the role by working additional hours when required. Will be able to demonstrate clear identification with all customer requirements. Will be a team player. Will be able to develop the role on your own initiative. DBS Some Recreation Assistant positions may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it will be necessary for the postholder to be submitted for a DBS check. CONDITIONS OF EMPLOYMENT Title Recreation Assistant Reporting to Centre Manager Grade Operational Annual Leave 28 days' paid annual leave per year Pension NEST Auto Enrolment after 3 months service Notice Period 1 Month
Sep 01, 2025
Full time
RECREATION ASSISTANT JOB DESCRIPTION ABOUT US Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff. JOB DESCRIPTION The role of Recreation Assistant is a great position to be able to carry out and be involved in the full range of leisure activities. Continually customers facing the role provide rewarding opportunities. Meeting new people, variation in both activities and learning provides an exciting working day, every day, for our Recreation Assistants. Recreation Assistants will perform duties pertaining to both wet and dry sites. Primary Objectives for the Recreation Assistant will be: To ensure the safety of and enjoyment of everybody using the Leisure Centre. To partake in the management of all aspects of the daily activities of the Centre. The Recreation Assistant will focus day to day on the following tasks: To guide, care for and assist all Leisure Centre customers. To facilitate a friendly but efficient working relationship with the people who use the Leisure Centre. To work as part of a team to achieve the objectives and usage targets of the Leisure Centre. To innovate ideas and initiate action to increase the usage of the Leisure Centre. To ensure all facilities are presented to the highest levels of cleanliness and comfort. Assist the Duty Manager in the effective control and security of the facility, patrolling all appropriate areas ensuring that equipment is stored safely and securely. To be aware of all Health and Safety issues within the Centre, to constantly implement and assess procedures drawing attention to any unsafe practices. To ensure all parts of the Centre are safe and secure when not in use. To cover duties of such other members of staff as required. To undertake any other duties as may be required to assist in the running of the Leisure Centre. Portray a positive image of the Leisure Centre, wearing the uniform provided whilst on duty. THE CANDIDATE Qualifications The post holder should have a good general education and a desire to achieve a leisure management qualification. Ideally the postholder will possess a current first aid qualification and have the RLSS National Pool Lifeguard Qualification. Personal Among the personal characteristics sought the applicant: Will be able to gain acceptance and respect from clients and the teams involved. Will be able to communicate throughout the organisation. Will be able to meet the demands of the role by working additional hours when required. Will be able to demonstrate clear identification with all customer requirements. Will be a team player. Will be able to develop the role on your own initiative. DBS Some Recreation Assistant positions may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it will be necessary for the postholder to be submitted for a DBS check. CONDITIONS OF EMPLOYMENT Title Recreation Assistant Reporting to Centre Manager Grade Operational Annual Leave 28 days' paid annual leave per year Pension NEST Auto Enrolment after 3 months service Notice Period 1 Month
RECEPTIONIST JOB DESCRIPTION ABOUT US Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff. JOB DESCRIPTION The Receptionist has a varied and interesting role. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs. Primary objectives for the Receptionist will be: To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service. To create a favourable first impression of the Leisure Centre. To have a good range of knowledge regarding the Leisure Centre The Receptionist will focus day to day on the following tasks: To work individually or as part of a team to ensure that customers needs are understood and met. To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty. To assist the customers with their booking requirements and receive payments for use of the centre's facilities. To answer telephone calls efficiently and effectively within the company standards. To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues. To be able control customers entering the Leisure Centre, issuing receipts where required. To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management. To follow the financial procedures with regards to cash handling and reconciliation of monies. To operate the communication systems at the Leisure Centre, such as public address system & telephones. To communicate messages effectively to the rest of the leisure centre team. To follow the procedures for new gym memberships and swimming lesson courses. To operate a computerised front of house system which includes different booking systems and process payments for point of sale products. To promote and control items for resale and hire. To deal with customer complaints or comments as per the company procedures. To keep reception clean, tidy and a pleasant environment in which to work. To undertake any other duties as may be required to assist in the running of the Centre. THE CANDIDATE Qualifications Should hold GCSE Maths and English Grade C or above, or a similar qualification. Should hold a minimum of RSA level 1. Personal Among the personal characteristics sought the applicant: Will have excellent interpersonal skills and a friendly disposition. Will be able to operate tills and be competent in a variety of computer programmes. Strong interpersonal and customer facing skills. Will be able to maintain a high level of confidentiality. Will be able to demonstrate good organisational skills. Will be able to communicate effectively with customers, clients and staff. Will be able to demonstrate clear identification with all customer requirements CONDITIONS OF EMPLOYMENT Title Receptionist Reporting to Centre Manager Grade Admin Annual Leave 28 days' paid annual leave per year Pension NEST Auto Enrolment after 3 months service Notice Period 1 Month
Sep 01, 2025
Full time
RECEPTIONIST JOB DESCRIPTION ABOUT US Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff. JOB DESCRIPTION The Receptionist has a varied and interesting role. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs. Primary objectives for the Receptionist will be: To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service. To create a favourable first impression of the Leisure Centre. To have a good range of knowledge regarding the Leisure Centre The Receptionist will focus day to day on the following tasks: To work individually or as part of a team to ensure that customers needs are understood and met. To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty. To assist the customers with their booking requirements and receive payments for use of the centre's facilities. To answer telephone calls efficiently and effectively within the company standards. To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues. To be able control customers entering the Leisure Centre, issuing receipts where required. To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management. To follow the financial procedures with regards to cash handling and reconciliation of monies. To operate the communication systems at the Leisure Centre, such as public address system & telephones. To communicate messages effectively to the rest of the leisure centre team. To follow the procedures for new gym memberships and swimming lesson courses. To operate a computerised front of house system which includes different booking systems and process payments for point of sale products. To promote and control items for resale and hire. To deal with customer complaints or comments as per the company procedures. To keep reception clean, tidy and a pleasant environment in which to work. To undertake any other duties as may be required to assist in the running of the Centre. THE CANDIDATE Qualifications Should hold GCSE Maths and English Grade C or above, or a similar qualification. Should hold a minimum of RSA level 1. Personal Among the personal characteristics sought the applicant: Will have excellent interpersonal skills and a friendly disposition. Will be able to operate tills and be competent in a variety of computer programmes. Strong interpersonal and customer facing skills. Will be able to maintain a high level of confidentiality. Will be able to demonstrate good organisational skills. Will be able to communicate effectively with customers, clients and staff. Will be able to demonstrate clear identification with all customer requirements CONDITIONS OF EMPLOYMENT Title Receptionist Reporting to Centre Manager Grade Admin Annual Leave 28 days' paid annual leave per year Pension NEST Auto Enrolment after 3 months service Notice Period 1 Month
The Operations Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies. Primary objectives for the Operations Manager will be: To ensure the highest possible standards of Health and Safety and customer care within the Centre. To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre. To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care. To assist the Centre Manager in financial planning and budget setting to maximise the profitability of the business. To organise and manage the Duty Manager team in the absence of the Centre Manager. The Operations Manager will focus day to day on the following tasks: To deputise for the Centre Manager as requested. To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre. To ensure the Leisure Centre is always provided as a clean, high quality facility with exciting innovative services. To ensure all Health and Safety procedures and responsibilities are carried out at all times. To assist the Contract Manager/Centre Manager in providing appropriate staff training and development. To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented. To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches. To identify and assess the feasibility of new activities which the Centre could provide. To ensure all staff are kept informed of the Centre's activities and special events. To ensure team meetings are conducted on a regular basis to drive service standards and continuous improvement within the centre. To achieve maximum levels of participation in all courses and activities. Monitoring cost effectiveness and highlighting and rectifying areas of low performance. To produce performance records, statistics, targets and reports for programming and associated activities. To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products. To ensure sufficient staff are available for the safe, high quality functioning of the Centre. To assist in the management of the Centre's quality assurance systems and procedures. To coach and teach as required and generally assist with the running of events. To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs. To undertake any regulatory requirements. To be responsible and accountable for cash handling as required. To have a good understanding of the financial accounts system. To help drive revenue and control expenditure so monthly targets are achieved. To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved. THE CANDIDATE Qualifications, Knowledge and Skills It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject. The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise. A First Aid at Work Qualification and National Pool Lifeguard Qualification are essential. A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held. Personal Among the personal characteristics sought the applicant: Will be able to gain acceptance and respect from clients and the teams involved Will be able to build strong relationships with customers, clients and employees Will be able to communicate at different levels of the organisation, both listen and direct. Will be able to meet the demands of the role by working additional hours when required. Will be able to demonstrate clear identification with all customer requirements Will be able to maintain and be committed to good employee relations and deliver quality training. Will be able to perform recreation assistant duties when requires DBS The position of Operations Manager may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it may be necessary for the postholder to be submitted for a DBS check.
Sep 01, 2025
Full time
The Operations Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies. Primary objectives for the Operations Manager will be: To ensure the highest possible standards of Health and Safety and customer care within the Centre. To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre. To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care. To assist the Centre Manager in financial planning and budget setting to maximise the profitability of the business. To organise and manage the Duty Manager team in the absence of the Centre Manager. The Operations Manager will focus day to day on the following tasks: To deputise for the Centre Manager as requested. To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre. To ensure the Leisure Centre is always provided as a clean, high quality facility with exciting innovative services. To ensure all Health and Safety procedures and responsibilities are carried out at all times. To assist the Contract Manager/Centre Manager in providing appropriate staff training and development. To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented. To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches. To identify and assess the feasibility of new activities which the Centre could provide. To ensure all staff are kept informed of the Centre's activities and special events. To ensure team meetings are conducted on a regular basis to drive service standards and continuous improvement within the centre. To achieve maximum levels of participation in all courses and activities. Monitoring cost effectiveness and highlighting and rectifying areas of low performance. To produce performance records, statistics, targets and reports for programming and associated activities. To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products. To ensure sufficient staff are available for the safe, high quality functioning of the Centre. To assist in the management of the Centre's quality assurance systems and procedures. To coach and teach as required and generally assist with the running of events. To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs. To undertake any regulatory requirements. To be responsible and accountable for cash handling as required. To have a good understanding of the financial accounts system. To help drive revenue and control expenditure so monthly targets are achieved. To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved. THE CANDIDATE Qualifications, Knowledge and Skills It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject. The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise. A First Aid at Work Qualification and National Pool Lifeguard Qualification are essential. A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held. Personal Among the personal characteristics sought the applicant: Will be able to gain acceptance and respect from clients and the teams involved Will be able to build strong relationships with customers, clients and employees Will be able to communicate at different levels of the organisation, both listen and direct. Will be able to meet the demands of the role by working additional hours when required. Will be able to demonstrate clear identification with all customer requirements Will be able to maintain and be committed to good employee relations and deliver quality training. Will be able to perform recreation assistant duties when requires DBS The position of Operations Manager may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it may be necessary for the postholder to be submitted for a DBS check.
The Operations Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies. Primary objectives for the Operations Manager will be: To ensure the highest possible standards of Health and Safety and customer care within the Centre. To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre. To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care. To assist the Centre Manager in financial planning and budget setting to maximise the profitability of the business. To organise and manage the Duty Manager team in the absence of the Centre Manager. The Operations Manager will focus day to day on the following tasks: To deputise for the Centre Manager as requested. To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre. To ensure the Leisure Centre is always provided as a clean, high quality facility with exciting innovative services. To ensure all Health and Safety procedures and responsibilities are carried out at all times. To assist the Contract Manager/Centre Manager in providing appropriate staff training and development. To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented. To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches. To identify and assess the feasibility of new activities which the Centre could provide. To ensure all staff are kept informed of the Centre's activities and special events. To ensure team meetings are conducted on a regular basis to drive service standards and continuous improvement within the centre. To achieve maximum levels of participation in all courses and activities. Monitoring cost effectiveness and highlighting and rectifying areas of low performance. To produce performance records, statistics, targets and reports for programming and associated activities. To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products. To ensure sufficient staff are available for the safe, high quality functioning of the Centre. To assist in the management of the Centre's quality assurance systems and procedures. To coach and teach as required and generally assist with the running of events. To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs. To undertake any regulatory requirements. To be responsible and accountable for cash handling as required. To have a good understanding of the financial accounts system. To help drive revenue and control expenditure so monthly targets are achieved. To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved. THE CANDIDATE Qualifications, Knowledge and Skills It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject. The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise. A First Aid at Work Qualification and National Pool Lifeguard Qualification are essential. A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held. Personal Among the personal characteristics sought the applicant: Will be able to gain acceptance and respect from clients and the teams involved Will be able to build strong relationships with customers, clients and employees Will be able to communicate at different levels of the organisation, both listen and direct. Will be able to meet the demands of the role by working additional hours when required. Will be able to demonstrate clear identification with all customer requirements Will be able to maintain and be committed to good employee relations and deliver quality training. Will be able to perform recreation assistant duties when requires DBS The position of Operations Manager may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it may be necessary for the postholder to be submitted for a DBS check.
Sep 01, 2025
Full time
The Operations Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies. Primary objectives for the Operations Manager will be: To ensure the highest possible standards of Health and Safety and customer care within the Centre. To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre. To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care. To assist the Centre Manager in financial planning and budget setting to maximise the profitability of the business. To organise and manage the Duty Manager team in the absence of the Centre Manager. The Operations Manager will focus day to day on the following tasks: To deputise for the Centre Manager as requested. To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre. To ensure the Leisure Centre is always provided as a clean, high quality facility with exciting innovative services. To ensure all Health and Safety procedures and responsibilities are carried out at all times. To assist the Contract Manager/Centre Manager in providing appropriate staff training and development. To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented. To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches. To identify and assess the feasibility of new activities which the Centre could provide. To ensure all staff are kept informed of the Centre's activities and special events. To ensure team meetings are conducted on a regular basis to drive service standards and continuous improvement within the centre. To achieve maximum levels of participation in all courses and activities. Monitoring cost effectiveness and highlighting and rectifying areas of low performance. To produce performance records, statistics, targets and reports for programming and associated activities. To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products. To ensure sufficient staff are available for the safe, high quality functioning of the Centre. To assist in the management of the Centre's quality assurance systems and procedures. To coach and teach as required and generally assist with the running of events. To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs. To undertake any regulatory requirements. To be responsible and accountable for cash handling as required. To have a good understanding of the financial accounts system. To help drive revenue and control expenditure so monthly targets are achieved. To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved. THE CANDIDATE Qualifications, Knowledge and Skills It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject. The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise. A First Aid at Work Qualification and National Pool Lifeguard Qualification are essential. A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held. Personal Among the personal characteristics sought the applicant: Will be able to gain acceptance and respect from clients and the teams involved Will be able to build strong relationships with customers, clients and employees Will be able to communicate at different levels of the organisation, both listen and direct. Will be able to meet the demands of the role by working additional hours when required. Will be able to demonstrate clear identification with all customer requirements Will be able to maintain and be committed to good employee relations and deliver quality training. Will be able to perform recreation assistant duties when requires DBS The position of Operations Manager may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it may be necessary for the postholder to be submitted for a DBS check.
The role of Recreation Assistant is a great position to be able to carry out and be involved in the full range of leisure activities. Continually customer facing the role provides rewarding opportunities. Meeting new people, variation in both activities and learning provides an exciting working day, every day, for our Recreation Assistants. Recreation Assistants will perform duties pertaining to both wet and dry sites. Primary Objectives for the Recreation Assistant will be: To ensure the safety of and enjoyment of everybody using the Leisure Centre. To partake in the management of all aspects of the daily activities of the Centre. The Recreation Assistant will focus day to day on the following tasks: To guide, care for and assist all Leisure Centre customers. To facilitate a friendly but efficient working relationship with the people who use the Leisure Centre. To work as part of a team to achieve the objectives and usage targets of the Leisure Centre. To innovate ideas and initiate action to increase the usage of the Leisure Centre. To ensure all facilities are presented to the highest levels of cleanliness and comfort. Assist the Duty Manager in the effective control and security of the facility, patrolling all appropriate areas ensuring that equipment is stored safely and securely. To be aware of all Health and Safety issues within the Centre, to constantly implement and assess procedures drawing attention to any unsafe practices. To ensure all parts of the Centre are safe and secure when not in use. To cover duties of such other members of staff as required. To undertake any other duties as may be required to assist in the running of the Leisure Centre. Portray a positive image of the Leisure Centre, wearing the uniform provided whilst on duty.
Sep 01, 2025
Full time
The role of Recreation Assistant is a great position to be able to carry out and be involved in the full range of leisure activities. Continually customer facing the role provides rewarding opportunities. Meeting new people, variation in both activities and learning provides an exciting working day, every day, for our Recreation Assistants. Recreation Assistants will perform duties pertaining to both wet and dry sites. Primary Objectives for the Recreation Assistant will be: To ensure the safety of and enjoyment of everybody using the Leisure Centre. To partake in the management of all aspects of the daily activities of the Centre. The Recreation Assistant will focus day to day on the following tasks: To guide, care for and assist all Leisure Centre customers. To facilitate a friendly but efficient working relationship with the people who use the Leisure Centre. To work as part of a team to achieve the objectives and usage targets of the Leisure Centre. To innovate ideas and initiate action to increase the usage of the Leisure Centre. To ensure all facilities are presented to the highest levels of cleanliness and comfort. Assist the Duty Manager in the effective control and security of the facility, patrolling all appropriate areas ensuring that equipment is stored safely and securely. To be aware of all Health and Safety issues within the Centre, to constantly implement and assess procedures drawing attention to any unsafe practices. To ensure all parts of the Centre are safe and secure when not in use. To cover duties of such other members of staff as required. To undertake any other duties as may be required to assist in the running of the Leisure Centre. Portray a positive image of the Leisure Centre, wearing the uniform provided whilst on duty.
Duty Manager Plas Menai National Outdoor Centre The Leisure Duty Manager position is a key position in the Company. Carrying out continuous customer liaison, teaching, lifeguarding and customer service. The position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies. Primary objectives for the Leisure Duty Manager will be: To ensure the highest possible standards of Health and Safety and customer care within the Centre. To support the development and delivery of the swim programme through the medium of Welsh and ensure that all services and promotional material meet the requirements of Welsh Language legislation To deliver the learn to swim programme and lifeguard as required by the Swim Manager and pool programme. To assist the Swim Manager with the development and promotion of an exciting, innovative pool programme in order to increase the usage and profitability of the Centre. To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care. To work closely with the Duty Activity Manager and Swim Manager to gain valuable experience and knowledge. The Leisure Duty Manager will focus day to day on the following tasks: To ensure the provision of a clean, high quality facility and exciting and innovative Leisure Centre programmes. To act as a member of Centre Duty Management Team on a shift rota system, during opening hours of the pool that includes early morning, evening and weekend shifts. To ensure all Health and Safety procedures and responsibilities are carried out at all times. To assist the Swim Manager to deliver the learn to swim programme (LTS) and lifeguard as required To assist with the provision of teaching and coaching courses and assist with the upkeep of a register of qualified swim teachers coaches. To help report on performance records, statistics, targets and KPI's as required to fee into the contract monitoring To ensure sufficient staff are available for the safe, high quality functioning of the pool. To act as a main key holder for the pool and be responsible for opening and closing To undertake any regulatory requirements. THE CANDIDATE Qualifications, Knowledge and Skills It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject. It is desirable that the post holder is a Welsh speaker The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise. Ideally a First Aid at Work Qualification and National Pool Lifeguard Qualification, although training will be given so are not essential. , A level 2 teaching qualification is desirable and if not held to be aspired to as training will be given. A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held. Personal Among the personal characteristics sought the applicant: Will be able to gain acceptance and respect from all teams at Plas Menai Will be able to build strong relationships with customers, clients and colleagues. Will be able to communicate at different levels of the organisation, be able to listen and direct as appropriate. Will be able to meet the demands of the role by working additional hours when necessary Will be able to learn and develop the knowledge necessary to become Swim Manager. Will be able to perform recreation assistant duties and swim teaching duties when required. DBS The position of Leisure Duty Manager may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it may be necessary for the postholder to be submitted for a DBS check. We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment. Please note that if you have not received correspondence within 21days then please assume you application has been unsuccessful on this occasion.
Sep 01, 2025
Full time
Duty Manager Plas Menai National Outdoor Centre The Leisure Duty Manager position is a key position in the Company. Carrying out continuous customer liaison, teaching, lifeguarding and customer service. The position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies. Primary objectives for the Leisure Duty Manager will be: To ensure the highest possible standards of Health and Safety and customer care within the Centre. To support the development and delivery of the swim programme through the medium of Welsh and ensure that all services and promotional material meet the requirements of Welsh Language legislation To deliver the learn to swim programme and lifeguard as required by the Swim Manager and pool programme. To assist the Swim Manager with the development and promotion of an exciting, innovative pool programme in order to increase the usage and profitability of the Centre. To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care. To work closely with the Duty Activity Manager and Swim Manager to gain valuable experience and knowledge. The Leisure Duty Manager will focus day to day on the following tasks: To ensure the provision of a clean, high quality facility and exciting and innovative Leisure Centre programmes. To act as a member of Centre Duty Management Team on a shift rota system, during opening hours of the pool that includes early morning, evening and weekend shifts. To ensure all Health and Safety procedures and responsibilities are carried out at all times. To assist the Swim Manager to deliver the learn to swim programme (LTS) and lifeguard as required To assist with the provision of teaching and coaching courses and assist with the upkeep of a register of qualified swim teachers coaches. To help report on performance records, statistics, targets and KPI's as required to fee into the contract monitoring To ensure sufficient staff are available for the safe, high quality functioning of the pool. To act as a main key holder for the pool and be responsible for opening and closing To undertake any regulatory requirements. THE CANDIDATE Qualifications, Knowledge and Skills It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject. It is desirable that the post holder is a Welsh speaker The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise. Ideally a First Aid at Work Qualification and National Pool Lifeguard Qualification, although training will be given so are not essential. , A level 2 teaching qualification is desirable and if not held to be aspired to as training will be given. A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held. Personal Among the personal characteristics sought the applicant: Will be able to gain acceptance and respect from all teams at Plas Menai Will be able to build strong relationships with customers, clients and colleagues. Will be able to communicate at different levels of the organisation, be able to listen and direct as appropriate. Will be able to meet the demands of the role by working additional hours when necessary Will be able to learn and develop the knowledge necessary to become Swim Manager. Will be able to perform recreation assistant duties and swim teaching duties when required. DBS The position of Leisure Duty Manager may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not already hold a DBS Disclosure, it may be necessary for the postholder to be submitted for a DBS check. We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity. If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment. Please note that if you have not received correspondence within 21days then please assume you application has been unsuccessful on this occasion.