Business Systems Manager Corby, Northamptonshire Hybrid working 3-4 days pw in the office Business Systems Manager is needed for our client based in Corby, Northamptonshire, who are looking to employ an experienced Business Systems Manager, with proven experience in business systems or technology programme management, a solid IT business analysis background, with experience in requirements gathering, process mapping, solution design, proven team leadership, with a strong understanding of ERP, CRM and Web platforms. The Business Systems Manager leads the analysis, coordination, and delivery of technology initiatives The Business Systems Manager salary & benefits: Salary: c£55,000 - £60,000 per annum 25 day's holiday Pension Plan Health cash plan Life assurance Hybrid working - 2-3 days per week in the office Some of the main duties of the Business Systems Manager will include: Strategic Execution : Translate the technology strategy into actionable workstreams and ensure timely delivery across ERP, CRM, website, and infrastructure domains. Team Leadership : Support the coordination of developers, analysts, and support staff; foster a collaborative delivery culture. Partner Management : Act as the primary liaison with key partners-ensuring partner deliverables align with internal priorities. Process & Systems Analysis: Lead the review and redesign of business processes to support system modernisation and data centralisation. Project Oversight : Manage cross-functional projects, including website quoting, Microsoft Sales rollout, and Customer Insights integration. Stakeholder Engagement : Work closely with Sales, Marketing, Operations, and Finance to ensure technology solutions meet business needs. Reporting & Governance : Track KPIs, prepare executive updates, and support quarterly strategy reviews. In order to be the successful Business Systems Manager and have a chance to gain such an exciting opportunity you will ideally need to have the following: Proven experience in business systems or technology programme management Solid IT business analysis background, with experience in requirements gathering, process mapping, and solution design. Proven team leadership experience, ideally having managed analysts or technical teams. Strong understanding of ERP, CRM, and web platforms Excellent stakeholder management and communication skills Experience working with external vendors and cross-functional teams Strong analytical and problem-solving capabilities Collecting requirements and converting them into technical tasks. This really is a fantastic opportunity for a Business Systems Manager to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Sep 01, 2025
Full time
Business Systems Manager Corby, Northamptonshire Hybrid working 3-4 days pw in the office Business Systems Manager is needed for our client based in Corby, Northamptonshire, who are looking to employ an experienced Business Systems Manager, with proven experience in business systems or technology programme management, a solid IT business analysis background, with experience in requirements gathering, process mapping, solution design, proven team leadership, with a strong understanding of ERP, CRM and Web platforms. The Business Systems Manager leads the analysis, coordination, and delivery of technology initiatives The Business Systems Manager salary & benefits: Salary: c£55,000 - £60,000 per annum 25 day's holiday Pension Plan Health cash plan Life assurance Hybrid working - 2-3 days per week in the office Some of the main duties of the Business Systems Manager will include: Strategic Execution : Translate the technology strategy into actionable workstreams and ensure timely delivery across ERP, CRM, website, and infrastructure domains. Team Leadership : Support the coordination of developers, analysts, and support staff; foster a collaborative delivery culture. Partner Management : Act as the primary liaison with key partners-ensuring partner deliverables align with internal priorities. Process & Systems Analysis: Lead the review and redesign of business processes to support system modernisation and data centralisation. Project Oversight : Manage cross-functional projects, including website quoting, Microsoft Sales rollout, and Customer Insights integration. Stakeholder Engagement : Work closely with Sales, Marketing, Operations, and Finance to ensure technology solutions meet business needs. Reporting & Governance : Track KPIs, prepare executive updates, and support quarterly strategy reviews. In order to be the successful Business Systems Manager and have a chance to gain such an exciting opportunity you will ideally need to have the following: Proven experience in business systems or technology programme management Solid IT business analysis background, with experience in requirements gathering, process mapping, and solution design. Proven team leadership experience, ideally having managed analysts or technical teams. Strong understanding of ERP, CRM, and web platforms Excellent stakeholder management and communication skills Experience working with external vendors and cross-functional teams Strong analytical and problem-solving capabilities Collecting requirements and converting them into technical tasks. This really is a fantastic opportunity for a Business Systems Manager to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
2nd Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the ticketing system. Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. Escalate complex technical issues to appropriate team member or third-party vendors for resolution. Follow processes to ensure that a high quality of service is provided to internal and external customers. Desire to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst Knowledge / Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team Demonstrable problem-solving skills, with tenacity under pressure and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. Excellent communication and customer service skills, active listening and customer-care with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks to meet service level agreements (SLAs). Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Sep 01, 2025
Full time
2nd Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the ticketing system. Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. Escalate complex technical issues to appropriate team member or third-party vendors for resolution. Follow processes to ensure that a high quality of service is provided to internal and external customers. Desire to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst Knowledge / Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team Demonstrable problem-solving skills, with tenacity under pressure and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. Excellent communication and customer service skills, active listening and customer-care with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks to meet service level agreements (SLAs). Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Registered Home Care Manager I am recruiting a Registered Home Care Manager for a private home care in the Kent area.As a Registered Home Care Manager you will have a full UK drivers license and your own car, as this role will include travel in the Kent area.You will be an enthusiastic and driven Registered Home Care Manager to lead and inspire the care team. This is a hands-on role for someone who's proactive, passionate about delivering exceptional home care, and ready to take ownership of both day-to-day operations and long-term growth. If you're a natural leader with a heart for care and a mind for business, I would love to hear from you. Registered Home Care Manager Benefits: 20 days of paid holiday plus bank holidays A special paid day off for your birthday Workplace pension Free annual car MOT (maximum of £60 per year) Free annual eye test (maximum of £40 per year) Blue light card Free parking Continuous learning opportunities with our commitment to your personal and professional growth Dedicated compliance support to achieve the highest standards in CQC report Registered Home Care Manager Responsibilities: Provide strategic and operational leadership across the care service. Oversee the recruitment, training, and ongoing supervision of care staff. Design and manage tailored care plans that meet individual client needs and uphold the highest standards of care. Ensure full compliance with regulatory standards and maintain quality assurance across all services. Build and nurture trusting relationships with clients and their families. Identify opportunities for business development and actively contribute to the growth of the service through local engagement and networking. Promote a collaborative and supportive team environment that delivers seamless, person-centered care. Registered Home Care Manager Requirements: Registered Manager status (or eligibility). Level 5 NVQ in Health and Social Care, or a relevant degree-level qualification. Demonstrated experience in a leadership role within the homecare or domiciliary care sector. Proven ability to lead teams, manage operations, and deliver consistently high-quality care services. Strong interpersonal and communication skills, with the ability to build rapport across a wide range of stakeholders. In-depth knowledge of CQC standards and domiciliary care regulations. Genuine passion for making a positive impact in people's lives through exceptional care. Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Sep 01, 2025
Full time
Registered Home Care Manager I am recruiting a Registered Home Care Manager for a private home care in the Kent area.As a Registered Home Care Manager you will have a full UK drivers license and your own car, as this role will include travel in the Kent area.You will be an enthusiastic and driven Registered Home Care Manager to lead and inspire the care team. This is a hands-on role for someone who's proactive, passionate about delivering exceptional home care, and ready to take ownership of both day-to-day operations and long-term growth. If you're a natural leader with a heart for care and a mind for business, I would love to hear from you. Registered Home Care Manager Benefits: 20 days of paid holiday plus bank holidays A special paid day off for your birthday Workplace pension Free annual car MOT (maximum of £60 per year) Free annual eye test (maximum of £40 per year) Blue light card Free parking Continuous learning opportunities with our commitment to your personal and professional growth Dedicated compliance support to achieve the highest standards in CQC report Registered Home Care Manager Responsibilities: Provide strategic and operational leadership across the care service. Oversee the recruitment, training, and ongoing supervision of care staff. Design and manage tailored care plans that meet individual client needs and uphold the highest standards of care. Ensure full compliance with regulatory standards and maintain quality assurance across all services. Build and nurture trusting relationships with clients and their families. Identify opportunities for business development and actively contribute to the growth of the service through local engagement and networking. Promote a collaborative and supportive team environment that delivers seamless, person-centered care. Registered Home Care Manager Requirements: Registered Manager status (or eligibility). Level 5 NVQ in Health and Social Care, or a relevant degree-level qualification. Demonstrated experience in a leadership role within the homecare or domiciliary care sector. Proven ability to lead teams, manage operations, and deliver consistently high-quality care services. Strong interpersonal and communication skills, with the ability to build rapport across a wide range of stakeholders. In-depth knowledge of CQC standards and domiciliary care regulations. Genuine passion for making a positive impact in people's lives through exceptional care. Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
